Prasanna Balasubramani B3, Kavery complex,Rathnammal colony, Saligramam, Chennai - 600093 Cell: +91 90030 10697 Email: prasanna.

balasubramani@gmail.com

Synopsis: A competent professional with expertise in different customer facing roles like Account Management & Operations in Banking and ITES Industries dealing with Customers and Partners across the globe. Competent in presenting business solution capabilities through presentation, proposals and marketing collateral. • • Exceptional Communication, Analytical and interpersonal skills Proficient in Microsoft Office Products A keen planner & implementer with demonstrated abilities in devising marketing activities and accelerating the business growth

Career Highlights Standard Chartered – Scope International • Senior Analyst(Quality Analysis) for Compliance and Assurance(AML and Crime Investigation Unit) Think Adroit Services Private Limited • Co-founded the company dedicated to Training & Development, Business consulting/analysis across verticals such as BPO/ITES, IT and Training & Development • Handled multi-functional areas and resources for complete spectrum of assignments, managing the business from a start-up pha • se to growth phase for Small to medium BPO businesses CitiGroup Global Services – Citi Bank N.A. • Experience in Banking and Credit cards in Operations and Technology • Domain SME (Subject Matter Expert) to Citi Bank team for its core Banking operations • Functional support and domain expertise to product for migrating system interface for users Career History Standard Chartered – Scope International Senior Analyst (September 2011 – till date) Key Profile: Senior Analyst handling Quality Assurance for AML and ATF by preparing a detailed Suspicious Activity report (SAR) of customers such as Individual, Entity and Hedge Fund to respective country across various geographic locations. Work Profile: • Solely managing an independent team of 7 members who handle various activities under Compliance and Assurance for Anti-Money laundering(AML) and anti-terrorist funding based on Customer Match Result in compliance with International Regulatories such as UKHMT, OFAC and World-Check for 44 countries, performing the most significant and critical activity of generating results based on various Watch lists. Investigate and analyze the reports of each country compliance and the organization as a whole to ensure compliance of each customer with the set accuracy, legal and ethical standards Hands-on experience in using Norkom Customer Match Result, one of the high-end software’s in the financial crime and AML arena, making technical contributions to the team in having security profiles set-up, corporate action requests etc. Carrying out reviews for all source documents from end-user, back up documents from internal customers and reports generated at our end for ensuring accuracy by carrying out critical fields’ examinations. Meeting crucial deadlines almost every week based on the geographic location of the Standard Chartered Bank

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Keep track of any suspicious money transfer, dealings or documents. Perform timely verification of these transactions to check its authenticity Conduct inquiries of the people suspected for indulging in illegal activities. Gather information from them to check their credentials and legality of the transactions Update the organization about the current AML related industry standards, procedures and practice such as Media Reports, Adverse information either from Regulatory or other International compliance Bodies.

Think Adroit Services private Limited Co-founder, Business Analysis/ Consultant (2007 – 2011) 5 Years Key Profile: Co-founded the company (Incorporated shoring/Outsourcing with clients in India and Abroad. • • dedicated to management consulting, off


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Process improvement and in-depth analysis of Business functions, Communication and Client Management Interface between clients and Business unit in India. Cover the scope and objectives of the project and establish communication channels Improve client’s business processes. Responsible for establishing and managing client relationships with key decision makers and influencers Identify opportunities for improvement in business operations and processes through Training need analysis and interactions with the business owners in order to understand their problems and needs Involved in the design or modification of Quality Analysis Deliver optimal well rounded solutions to complex business problems, keeping the client's business objectives in focus at all times

CitiGroup Global Services – Citi Bank N.A Subject Matter Expert, (2004 till 2006) Key Profile: Domain SME for Citi Bank Liabilities (Operations and Functional support to technologies) – Banking and Credit cards- Citi Wealth Planner (CWP) and Priority Banking. • • • • • • • • • • • • • Capture and document system behavior in relation to user defined functions such as financial, nonfinancial transactions & other functions Leverage Domain expertise and support during migration of System Interface from Telnet based (Cath) to UI such as Xsell and WebCQ/RQ Familiar with banking application Software Systems to navigate and transact on Banking and Credit card Accounts Capture PIs and dysfunctions with the Interface on a real time environment and report it to respective units. Coordinate between Operations, Product & Navigation (compliance and Technology) Units to interpret requirements and corroborate results Test the functionality of the new interface based on knowledge and proficiency with the earlier versions. Analysing repeated escalated queries and suggesting process improvements. Analyse and report the satisfaction levels of customers Thorough knowledge on Information security & Banking compliance and complete understanding on the Risks involved in Banking As an officer of Query Resolution Unit, responsibilities include MIS reporting on Turn around Times, Quality and Query Analysis for my Team Frequent Product and Process Orientation Resolving complex Customer problems by liaising with various backend units to ensure timely resolution of queries Provide Functional support to the Product team and Query Resolution through correspondence and logs Working towards the team’s and unit’s goal in achieving “Total Satisfactory Factor”

Achievement: • Executed projects on increasing efficiency by reducing repeat call incidents & increasing customer awareness of alternate delivery channels. Successfully restructured an operational workflow reducing the queue of officers’ access to open-mail approvals with the respective team leads.

Project: Project Name Company Name Role Line of business About the project

Role

CitiPhone WebCQ/RQ India Citibank, Chennai Functional Support Retail Banking and Credit Cards The main objective of the migration program is to seamlessly migrate the Banking/Card India system to WebRQ/CQ. The Banking/Card India system has several functional features, which have been built over a period of time. Likewise the WebRQ/CQ system too has global in-built capability created out of rollout in multiple geographies. The gaps in between these two systems were identified and was agreed to deliver the new system along with these gaps catered for as well. I was involved in providing functional support by assisting in gathering user requirement, Testing and coordinate for this project as a representative from Business for the front end module. The module is important as it will be used by the end users to service the customers. So this module can be directly related to Customer experience. The module had around 70+ functions and planning phase of UAT was to provide a thorough coverage and testing. • Assisted in Front end application testing and debugging for Bank/credit card modules like statement, Banking transactions, Clearance, Minimum amount due, Service charge calculation, unbilled, charge reversals • Trained users to the new environment • Represent business in terms of new product/process launch • Identify gaps between the two systems • To analyze the benefits of the features available in Region System and how the same can be accommodated for India • Represent the CitiPhone business for this project

Training Attended • Credit Cards & Banking products and process of Citibank. • Compliance Training Program • Fraud Awareness program & Information Security. • Anti-money Laundering Program • Participated in various in-house training programs conducted within Citigroup • Fundamentals training on FEWS (Fraud Early Warning System) & BEATS (Banking Early Alert Tracking System). Early Employments • Reliance Infocomm (2002 – 2003) Customer Service, Chennai. • TVS & Sons Limited(2003) Executive – Administrative Office, Chennai Educational Qualifications • B.Com (Bachelor of Commerce) from Sri Chandrasekharendra Saraswathi Viswa Maha Vidyalaya, (Kanchi University).

Personal Particulars • • • • • Date of Birth: 28th January 1981 Languages Known: English and Tamil Gender :Male Marital Status: Single Nationality: Indian The information furnished above is true to my knowledge. Prasanna Balasubramani

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