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13 How to Troubleshoot a Network

13.1 Network Problems
13.2 Ping Test-Check Connectivity
At the end of this chapter, students should be able to:
13.3 Checking IP Address with-IPConfig

13.4 My Computer Can’t Find My Workgroup ƒ Know different network related problems
ƒ Identify hardware, software and configuration related
13.5 My Printer Appears on My Network but Still problems
Can’t Print
ƒ Learn about connectivity problems and use Ping utility
13.6 Windows XP Network Diagnostics Tools to solve it
ƒ To use IPconfig utility to check IP address
ƒ Identify and solve printer related problems
ƒ Solve workgroups problems
ƒ To use Windows XP Network Diagnostic Tools

a bad hub. ping tests also determine the connection delay between the two computers.1 Network Problems Most of the networks troubleshooting problems fall into one of three basic categories: Physical problems: An underlying problem with cabling. ƒ Is the connection to the computer active (if the network adapter has transmit/receive data lights. or. If the problem is happening on only one or a few computers. Ping Ping is a standard troubleshooting tool available on most network operating systems. potentially." ping also provides indicators of the general speed or reliability of the network connection. an undesired piece of software that has been introduced into the network 13 When troubleshooting network connectivity problem. If network communication is established.2 Ping Test-Check Connectivity A ping test determines whether your computer can communicate with another computer over the network. Besides determining whether the remote computer is currently "alive. consider the following questions: ƒ Does the present network configuration worked before or it is the first time problem? If it worked before but failed now. what has changed between the times this configuration was working and the time it stopped working? ƒ Has new hardware. it may be cabling or connector related. 246 . are they blinking)? 13. and Netware all operating systems contain ping utility. Networking Principles 13. Linux/UNIX. cabling. or the like Configuration Problems: A problem with the configuration of one or more of network components Software Problems: A failure of the one of the pieces of software involved. it may be software or hardware related. or all of them? If the problem is happening on all computers. in a text-mode at command prompt. A ping utility sends specially-marked packets from the local computer to a remote device. Microsoft Windows. several. an undesired interaction between two or more applications. Ping command requires only a single argument that specifies the host name or IP address of the target computer. does the problem go away? ƒ Is this problem occurring on one computer. or software been added? If this new addition is removed.

Command Target What Ping Failure Indicates ping 127.168.123 Another computer’s IP address Bad hardware or NIC driver ping win98 Another computer’s name NetBIOS name resolution failure Table 13-1 Ping test and failure indication 247 .1 Loopback address Corrupted TCP/IP installation ping localhost Loopback name Corrupted TCP/IP installation ping 192.0. How to Troubleshoot a Network 13 Figure 13-1 A ping test Here is a series of ping commands to use in finding where a problem occurs on a local area network. This computer’s IP address Corrupted TCP/IP installation ping winxp This computer’s name Corrupted TCP/IP installation ping 192.

13 You can also check IP address by clicking Start button. Double click network connections and then double click LAN or High-Speed Internet (Local Area) icon. Use this tool to verify that the TCP/IP configuration has been set up correctly. the network (subnet) mask and the Internet/network gateway address (if one is set for that network).3 Checking IP Address with-IPConfig The ipconfig tool shows a computer's TCP/IP configuration. then control panel. Microsoft Windows XP contains a built-in ipconfig tool for TCP/IP tests. IP Address Click Details.. It displays the IP address. Networking Principles 13. select Support tab. You will see following. button for more information 248 .

249 . Restart the computer after configuration. To fix the problem please check the computer name and workgroup name. Click Computer Name tab then Change. Click start button.4 My Computer Can’t Find My Workgroup This type of problem occurs when you reinstall a network after you have the problems or when you add a computer to a network. change Name & Workgroup if needed. 1. button. Sometimes you may have entered a wrong workgroup and computer name while configuration. How to Troubleshoot a Network 13.. System Properties Windows will appear. right-click My Computer and choose properties 13 2.

13 4. try to Print Test Page 250 . If so.5 My Printer Appears on My Network but Still Can’t Print Here are some ways to figure out such problems that why printer cannot print although it appears on the network. Check the printer properties to make sure all settings are correct. Check the printer front to see if the Alarm and Error light is illuminated. 2. Make sure that printer is properly plugged in and power is turned on. please Reset or try to Restart the printer. Check the printer’s paper tray to ensure that it has paper and tray is fully closed. 1. 5. Delete the printer driver (software) and reinstall it again 3. 6. Networking Principles 13. Make sure the computer to which printer is connected is turned on and connected to the network.

software.6 Windows XP Network Diagnostics Tools Windows XP has built in feature for troubleshooting and testing network connectivity and other related problems. Network Diagnostics for Windows XP tool analyzes the following tests: ƒ IP configuration test ƒ Default gateway test ƒ Winsock test ƒ ƒ ƒ DNS test Firewall test Internet connectivity validation test 13 1. and network connections. Help and Support Center Windows will appears. Click Start and then click Help and Support 2. locate and click Tools 251 . Network Diagnostics Tools which come with Windows XP scans your system and gather information related to your computer hardware. How to Troubleshoot a Network 13.

You will see Scan Your System and Set Scanning Options. Tools Windows will appear. click Network Diagnostics 13 4. click Set Scanning Option to view and set different options 252 . Networking Principles 3.

You can see progress as following 13 6. After setting the required Options. How to Troubleshoot a Network 5. Windows XP will scan your network and produce the report accordingly 253 . click Save Options button and then Click Scan Your System.

Table 13-2 Some common network problems and their solutions 254 . Installed the proper driver for network adapter depending on your Windows and reboot the computer. Both cables look same but used differently. Make sure workgroup name is same on all PCs. these must Neighbourhood but cannot access be some enabled shared resources (like file. Network adapter driver problem Network adapter driver depends on version of Windows being used. Networking Principles Some common network problems and their solutions Problem Solution Cable that looks fine but simply won’t work Make sure that all of your network cables are straight-through (or patch) cable rather than crossover cable. See Chapter: “How to share files and folders” I cannot see the other PCs in Windows Make sure that your Windows firewall (and if Explorer any other) is configured properly. printer). All my networked PCs cannot communicate All PCs to communicate over a network they 13 easily must use same workgroup. I can see other PCs on Network To access other networked PCs. By default Windows XP assign MSHOME as work group name. Configure your PC’s firewall to add your network to a trusted zone.