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June 4, 2007

The eLearning Guild’s


Practical Applications of Technology for Learning

THIS WEEK: Management Strategies

This week’s article continues
From Classroom to Computer: the story of how a financial
A Case Study of Drastic Change services company moved the
By Mary Carpenter training program for field

I n the first part of this two-part series, I gave you the
background, scope, and objectives of one compa-
ny’s transition from instructor-led training to a blended
agents from the classroom
to a blended design. Review
the process and the lessons
approach to delivery. In this concluding article, you will
learned, and benefit from the
learn how the subject matter experts in the company and
I used templates to facilitate the move and to create a actual design templates that
professional-looking product. This week, I will also give the author developed during
you the actual template, an example of it in use, and a
this transition. This article
look at the process and development flow that worked
best for us. also has valuable pointers
Down to work for the one-person shop!
So how did one person juggle the roles of instructional designer, course
designer, multimedia designer, script writer, and LMS administrator? I met
myself coming and going, as my grandfather would say. However, it forced
me to figure out how to work smarter, not harder. As I read articles by others
A publication of
who found themselves in similar situations, I saw two common themes: tem-
plates, and saving everything into common repositories.
By early summer, 2004, about nine months after we acquired our LMS, we
purchased an interoperable HTML-based template from the LMS vendor. We
could now produce professional-looking, all-inclusive courses. Everything for a
given course could be in one place: no more PowerPoint, PDF, and test com-

we had an unexpected surprise. These are at felt that everything was in the “need to know” catego. how would I ally sparse. I created a document template to collect Since SMEs would find it frustrating if I revised the to figure out how to design elements and to serve as a tracking document. As I read arti- son introductions and conclusions and the language course. and Sidebar 2 on pages 8 and 9 for an exam. I had to distinguish “need to know” content cles by others who plate. Bob Mosher. I could Earlier. at the minimum. At this point. Phone: our Web site at www. and to company employees? However. Santa Rosa. rather. expertise. The speaker notes were usu- mastered the content? For that matter. please visit for members of The eLearning Guild. As in any profession. It is not intended to be THE definitive authority . Finally. The list of sions to make. or a it take for delivery? How will we know if the agent has complete Word document. Learning Solutions will share many different per- Design Director Nancy Marland Wolinski spectives and does not position any one as “the right way. it forced me cess that enhanced both content gathering and course Then I established the objectives for each . and expe- Editorial Director Heidi Fisk rience. but they provided me with a place to start define mastery for this content? my work. from “nice to know” information. “nice to know” information would be included. Learning Solutions e-Magazine™ is designed to serve as a catalyst for innovation and as a vehicle for the dissemination of new and practical strategies. Marc Rosenberg. In my role as designer. I had a few deci. as are suggestions for future top- Learning Solutions e-Magazine™ is published weekly ics. Please contact The eLearning Guild for reprint permission. to life-only agents. or to meet saw two common The development process themes: templates. devel- opment and management professionals. All rights reserved.eLearningGuild. Once we converted all our courses to this Once I answered these questions. or whatever the overall goal was. +1. ry. Allison Rossett and use the ideas they contain in a manner appropriate for their specific situation. objectives several times. Who was the primary audience? Could courses shrank by two-thirds. LEARNING SOLUTIONS | June 4. Copyright 2002 to 2007. 2007 2 Management Strategies binations. I had additional resources such as a frequently-asked-ques. The SME sometimes found themselves in ple of a completed course document.707.8990. through into common reposito- tronic training courses. This new template supported a development pro. actively engaged in this profession — not by journalists or freelance writ- right by The eLearning Guild. compliance. for instructions. this point.. objective. similar situations. Eric Parks.. CA 95404. Compilation copy.eLearningGuild. ers. and best practices for e-Learning Lance Dublin. the classroom content for each course. we want to make it available to the agents’ assistants.” but rather The eLearning Guild™ Advisory Board we position each article as “one of the right ways” for accomplishing an Ruth Clark. www. I tions page. The objectives are the foundation of the harder. as my list more manageable for our users. techniques. be effective for this content? What technologies would either a PowerPoint file including speaker notes.566. it is intended to be a medium through which Publisher David Holcombe e-Learning professionals can share their knowledge. did and going. Suite 200. I found that by consistently asking what the agent needed to know in order to do the job. This made the course any other audiences use this content? In our case. had a number of questions: Could electronic delivery I required the SME to provide. there are many different ways to accomplish Editor Bill Brandon Copy Editor Charles Holcombe a specific objective. I explained how we assessed stakeholder help the SME pare the content down to just the “need and saving everything needs and the available content. 375 E Street. not With this template I was also able to standardize les. ries. To learn more about how to submit articles and/or ideas. Submissions are always welcome. See Sidebar 1 on page 7 for the tem. I also reassured the SMEs that the detail how we converted classroom content to elec. Brenda Pfaus. Conrad Gottfredson. Now I’ll describe in to know” elements. design. Learning Solutions e-Magazine™ (formerly The The articles in Learning Solutions are all written by people who are eLearning Developers’ Journal™). I the end of this article. I met myself coming template. We assume that readers will evaluate the merits of each article Bill Horton. grandfather would say. I knew I had to be patient at work smarter.

The the course. if the course lent itself to this type of assessment. I wanted to be sure the agent had the opportunity to record information in a way that would serve as a resource long after the course was completed. Adobe Writer to save Word documents as PDF be sure it was entirely “need to know” and that it documents. We tracked the course for delivery? How will we SME review. My overall goal was to and then the SME would review the course. create graphics. At this point. a colleague me see the content through the new agent’s eyes and and I would internally test the course to identify tech- questions: Could to consider many perspectives that I might otherwise nical. Figure 1 î questions would be the basis for a final test. an mastery for this con- feedback HTML template (InterLearn3) for content organization tent? • Identify and move “nice to know” information into and delivery. as prescribed by the content or SME early in • Ask myself. process and development offering revisions and additional questions as necessary and about the way the story ended. This helped To begin the quality assurance phase. content?” We employed several software programs during • Revise content to eliminate passive voice course development. know if the agent has “What would a new person ask?” mastered the con- Tools “How would a new person perceive the tent? For that five-page segments. the process. Content delivery decision would review the mastery questions and ans-wers. I would: We conducted final acceptance testing after this gies would it take for • Record clarification questions to discuss with the and released the course. 2007 3 Management Strategies Now I could go to work imagining an agent in an and the SME could watch the course come to life. worksheet) to capture pertinent information. and the materials we’d provided. and Adobe Photoshop to manipulate and applied to the objectives.k. with the storyboards. Once I had the content in good shape. LEARNING SOLUTIONS | June 4. to provide informa- tion that would help the learner answer correctly. We would make revisions electronic delivery be have never realized existed. or flow issues. In this way. I chunked the content into three.a. including an introduction and a conclusion. Microsoft Word for templates. idea of what this looked like. and Sidebar 3 on page 10 gives you an course. cess. I also wrote feedback for incorrect question responses. and no means of asking questions. Captivate movies saved as Flash for simula- • Review the objectives and assess the content to tions. with review or comprehension questions. I developed a course activity (a. These included PowerPoint for how would I define • Add review or comprehension questions. we could begin developing the HTML for the content and graphics. The SME We learned a few things as we developed our pro. as they went with the objectives. I also created a manager’s version to provide suggested answers for further discussion. the developer . If applicable. Course testing and release After I had the course draft in the design template. I had the classroom office. We used Dreamweaver and made the HTML course available in the WYSIWYG (What You *Use appropriate title for your organization. flow Next. I wrote ques. Each lesson was 10 to 12 pages long. of course — this was a totally fictitious situa. layout. happen. I had a number of tion). Dreamweaver to manipulate the HTML supporting documents template. To make the course available. tent? What technolo- While reviewing the content. The mastery upload files to the server where the files were stored for the LMS that provided content and test delivery. as long not create more questions. See Is What You Get) view. I began to transfer content to the design tem- plate. We added any printed items to the binder that Multiline Training provided to new agents. We developed a checklist to coordinate content for each agent didn’t have a phone or e-mail (this would never the work. You might like to know about these discoveries. The agent had only a computer with an Internet There were several steps to creating and publishing connection. we used WS_FTP to tions to assess mastery of the objectives. We would effective for this con- answer all the questions an agent could pose and to incorporate any suggestions the SME made.

when we listed the requirements for our learn- ing management system. That is. we found our partners provide updates. complete the required training. This gave We also found it best to allow SMEs to work within their comfort zone. allow the SMEs to use the cated the annual compliance training to electronic them a mental pic- tools they are used to. such as PowerPoint. completion due date. we relo- needs. we continually reassured the SMEs that the ment held the manager accountable. For example. our review area.” (See In the previous article. the system wasn’t doing us much good. we continually reviewed our expectations of First. I should add a couple of details about for an hour. I recom. two years into the program. Reviews were contingent upon the content’s the electronic train- information was through an illustration we developed life time. Using As the number of Subject Matter Experts (SMEs) this. ing was to have them entitled “Content Delivery Decision Process. The uct before we started This gave them a mental picture of what was possi. not demanding they adjust to had to visit and train in every region once a year. tem. The result was one hundred percent completion Who had the final say about content? Who provided at a fraction of the cost. Additionally. delivery. to be actionable the report content enced the end-prod- short electronic course. the grew. One way we shared this launch. One way we introduced new SMEs to the electronic train. me. information.) This illustrated the process to move content into an alternative delivery method. Now the man- courses would enhance any face-to-face efforts they agers could hold their agents accountable. I personally learned quickly. Managers could obtain comfortable and minimized the amount of time we completion reports to keep their agents on track to kept them away from their regular work. Word. We provided an electronic training that all agents and possible. They experi- Using our review area. The compliance department was small and ture of what was etc. 2007 4 Management Strategies Lessons learned them deliver their product. This kept the SMEs sales managers completed. a short electronic ing was to have them visit our department for an hour. had to be easily understood by the managers. I adjusted to them. updates? Would periodic reviews be required? Through Personal learning discussions with SMEs. The most valuable thing I learned was say about content. The SMEs or their departments had the final several things. LEARNING SOLUTIONS | June 4. based on the information. managers then could make decisions and take action discussing their ble. the list. They experienced the end- product before we started discussing their needs. we brainstormed solutions Through the entire process. course. Company manage- Finally. the SMEs would complete a mend this as a good practice. we provided a report of compli- Three issues surfaced as we worked with SMEs. I mentioned how managers used the reports from our LMS to gather actionable visit our department Figure 1 on page 3. Using the template allowed copying and pasting of content and design elements. If we couldn’t glean information from the sys. for your benefit. Multiline Training was only helping . ance. It was the SME’s job to One way we intro- A year into the initiative. The SME and the designer made the decision about periodic reviews after the course duced new SMEs to wanted to know more about the design and develop- ment process we employed. Upon the had planned. reporting was at the top of SME would complete their involvement and addressed their concerns.

how were new agents performing +1. 4.. 2007 5 Management Strategies to be open to ideas and try many things. Development and design get faster with experi- ence. Before we launched the new training program. • DISCOVER new approaches and theories Be open to ideas. said tent addresses all types of user and a year after the program officially rolled out that agents organizational needs were better prepared. I ended up revising and redoing. and help people understand what you • EXAMINE how to design or redesign your are trying to accomplish. tools. Hosted by: fourth to one-third of new agents completed the sales contest successfully. June 14 & 15.707. knowledgeable • EXPLORE using different tools and people and know that your gut can be a great indica. 2007 5.. As a developer and designer. Market.eLearningGuild. I was also blessed with other educa. Every time my gut did- n’t like a decision. understood products better. The process had come full circle! Register Today! Everyone knows that making money is the real test. or government — are tional professionals who taught me how to format converting their ILT and PPT to e-Learning documents to make them more user-friendly. After the new program was in place for two years.566. I must have my ducks in a row — know how the end product will look and feel. My support e-Learning staff was invaluable. namely the graphic artist. Not only that. documentation layout. we twice had to increase the Sponsor: total number of contest points due to sales records being consistently re-established. LEARNING SOLUTIONS | June 4. for agents in their first ninety days with the company. ask lots as to when. academic. This was a first in . who was my first SME. start in their comfort zone. knowing that the first time might not be the best. • LEARN how organizations — whether cor- gies effectively. etc. market. The question was. content The rest of the story • ENSURE that your newly converted con- The new agent trainer. two-thirds to three-quarters of the agents successfully achieved the contest require- Technology ments. constantly sell the e-Learning product you design. and asked more pertinent questions during follow-up schools. was essential in utilizing new technolo. Here are some of the other important lessons I took away from the experience: 1. When beginning to work with an SME. market . processes for converting ILT and/or PPT tor of what is right and wrong. what I need from the SME. why. how to begin working with a new SME. Surround yourself with talented. and how to convert of questions. 3.8990 compared to previous years? We measured this per. 2. www. New agent retention increased. The art formance by a new agent contest. Effective Techniques for Key ingredients for success Turning PPT or ILT into I have to credit much of our success to the dedica- tion and creativity of several individuals. Set ground rules and roles early with SMEs and groups you support. porate. one. This was a huge home run in my opinion. Creatively use technology.

Finally. Part 1 (May 21. The eLearning Guild has tent and design ele- as to create curiosity and motivation. (Not a Guild Member? Join of time we kept them Mary’s preferred way to learn since it is convenient. When I departed the company. An unexpected benefit was that over. 2007) sity. Stephanie Sanford: Team of one (January 16. com/community_con- alternative delivery of content. That is. the article topics. I adjusted to them. Contact Mary by email to carp3219@iowatelecom. of the curriculum was available and there were plans to Directory. learning partner (April 2. eliminating the need for them to travel and (June 26. online. the third version this article is also listed in the Guild Resource as PowerPoint. products and audiences. offering over 120 courses for a geographical. Authors” Forum of Community Connections We also found it best to all agent retention increased partly due to the use of (http://www. Mary has been in the education field for 15 years. At Farm Bureau Finan. and the and Interactive Media. This is the story she is relat. 2007 6 Management Strategies company history. Word. and accessible 24/7/365. 2006) attend a face-to-face course. where she is respon. You can address your comments to the within their comfort about when agents should make the trip to the home or author(s) of each week’s article. Mary rolled out a Learning Management opment (February 13. IA. minimized the amount sible for designing and creating courses using Breeze Here are the authors. 2003) . Tom Sehmel: Project approach to training devel- cial Services. (January 23. increased compensation more SMEs to use the tools engaged and rewarded district sales managers for their Additional information on the topics covered in they are used to. Des Moines. 2006) ing in these articles. rather than constantly calling meetings general comment to other readers. and over two hundred others!) work. previously published articles whose topics also She is most recently a Learning and relate to this week’s. Kendrick Abell: Templates and reusability ly dispersed sales force. elearningguild. 2007) was to introduce online learning opportunities to Iowa Clive Shepherd: Blended learning evolution teachers. such efforts. allow the regional offices. Her first venture into this area. cfm? catid= 17& enter- allow SMEs to work program made it possible to make conscious decisions cat=y). She has a Bachelor’s of Elementary Education from Previous article by Mary Carpenter Iowa State University and a MA in General Education From Classroom to Computer. and partly because the nections/forum/ categories. Online learning has become publication dates. This kept the Development Consultant at Wells Members in the Learning Solutions Archive SMEs comfortable and Fargo Financial. as a Lora Davis and Joy Marie DeBlock: Become a Utilization Specialist for a public television station. LEARNING SOLUTIONS | June 4. 2005) Discuss this article in the “Talk Back to the Purnima Menon: e-Learning in Financial Services companies (September 8. 2006) System. template allowed copy- Mary Carpenter developed a passion This is the second article by Mary Carpenter ing and pasting of con- for finding ways to deliver content so for Learning Solutions. Members must log in to download them. requiring travel. not demanding they Author Contact adjust to me. These are available to ments. expand offerings further to include other insurance etc. with an emphasis in Technology from Viterbo Univer. Using the In the Archives Falling into the world of technology. Articles on related topics Mary has pioneered Web-based learning at two organizations. or you can make a zone. 2006) net Karen Scott: Converting classroom courses (April 4. Since leaving the public school arena in 2000. today for immediate access to these articles away from their regular manageable.

(Content on left) (Main points on right) Page 2 Activity To complete the exercise. This will launch a window containing thumbnails (small graphics) of the forms you need. 2. Place the page in your binder behind the appropriate tab and share this page with your manager and/or your <regional trainer>. Course Goals: Multiline Training was Course Quiz Title(s): only helping them de- PDF Files (titles and location) (these can be Word documents to convert to PDF) liver their product... (Lesson structure repeated for Lessons 2 through 6) . 7. Lesson 1 Title: Reviews were contin- Lesson 1 Objectives: gent upon the con- Page 1 tent’s life time. about periodic reviews Good Luck! after the course launch. It was the SME’s job to Specialized Graphics (titles and location and/or specifications for design) provide updates. (Page structure repeated for Pages 4 through 12 Page 12 Conclusion Lesson 2 Title: . Print the page using the print command in Abode Acrobat Reader... 3. LEARNING SOLUTIONS | June 4. 6. Page 3 (Content on left) (Main points on right) . follow these instructions: 1. Click the “<button name>” button below. The See page notes SME and the designer Welcome Page — (Content) made the decision To begin. 2007 7 Management Strategies Sidebar 1: Course Blueprint The SMEs or their departments had the Course Title: final say about content. Use the graphics and notes to find the answers to the questions located on the <document name> note page. Record the answers found on the note page. Click the graphic and the page will open in Abode Acrobat Reader. Find “<document name>” note page. follow the navigation directions below. 4. 5.

and define quarterly customer complaints Page 1 Regulatory Filings Introduction EquiTrust Marketing Services. Page 2 Background (Content on left) Background for broker/dealer required reporting begins in 1995. 2007 8 Management Strategies Sidebar 2: FB Distance Learning Academy Course Blueprint This new template supported a develop- Course Title: Regulatory Filings: Customer Complaints & Disclosure Forms ment process that Course Goals: Present regulatory filings. Failure to submit regulatory fil- ings in a timely manner can result in fines and further scrutiny by the NASD. gathering and course Course Quiz Title(s): Regulatory Filings Quiz design. To begin. LEARNING SOLUTIONS | June 4. is our company’s broker/dealer. The registered managers and represen- tatives are responsible for providing information to the Broker/Dealer Compliance department to submit regulatory filings to the National Association of Securities Dealers (NASD). Good Luck! Lesson 1 Title: Introduction Lesson 1 Objectives: Review the filing background and types. I created a PDF Files (titles and location) (these can be Word documents to convert to PDF) document template to collect design ele- Specialized Graphics (titles and location and/or specifications for design) See page notes ments and to serve as a tracking document. agent responsibility with these filings. click ‘Next’ below. Welcome Page — Welcome to the Regulatory Filings: Customer Complaints & Disclosure Forms Course This course will present a regulatory focus that involves the reporting and timely submission of regulatory fil- ings for EquiTrust Marketing Services. These filings help detect sales practice patterns and provide prompt public disclosure via Broker-Check within the NASD public Web-site. In 1995 the National Association of Securities Dealers (NASD) began requiring electronic submission of regulatory filings such as written customer complaints and disclosure Form U-4. follow the navigation directions below. LLC. our company’s broker/dealer. Broker-Check gives investors (like you and I and the general public) the opportunity to review a registered representative’s background before investing money in securities. There are various reporting requirements. The information presented here will increase your awareness of the process to follow if you receive a com- plaint or a disclosure form amendment that needs forwarding to the Home Office Broker/Dealer Compliance department. This lesson will offer the opportunity to: Review the history and types of filings Investigate regulatory factors for filings Define customer complaints To continue. and Other disclosures filing for the broker/dealer and its registered representatives Broker — Check on NASD public Web site . how to handle a complaint or enhanced both content disclosure form amendment. This Web-based system was introduced to help the NASD gather information to monitor market conduct of securities firms and their registered representatives. investigate regulatory factors for filings. (Main points on right) NASD filings include: Form U4 Customer complaints. LLC. but the two that would concern you as a registered representative are written customer complaints and Form U-4 disclosure.

the language for In addition to the mandatory reporting of customer complaints. Failure to submit regulatory filings in a timely manner can result in fines and further scrutiny by the NASD. LEARNING SOLUTIONS | June 4. NASD began an industry sweep focusing on late reporting (Recent $2. The regulators are sending a clear message regarding non-compliance with their filing deadlines. as a registered representative. True B. Firms that fail to timely submit required reports to the NASD may. LLC. Page 5 Two Types of Required Filings (Content on left) There are various broker/dealer reporting requirements. This could mean that the broker/dealer would be subject to additional regulatory scrutiny. is our company’s broker/dealer. in addition to paying a late fee. NASD relies upon the broker/dealer to promptly submit the required filings to enable com. be subject to disciplinary action. This may mean more policies and procedures for registered representatives. The registered managers and represen- tatives are responsible for providing information to the broker/dealer to submit regulatory filings to the National Association of Securities Dealers (NASD). click ‘Next’ below. in a timely manner. address changes. The Home Office Compliance department needs your help to ensure submission of customer complaints. A. NASD firms and their registered representa- tives have a mandatory disclosure form called Form U-4. (Main points on right) • Customer Complaints Quarterly complaint reporting and 10-Day Events • Form U-4 disclosure Page 6 Regulatory Filings Conclusion EquiTrust Marketing Services. This lesson has offered the opportunity to: Review the history and types of filings Investigate regulatory factors for filings Define customer complaints To continue. The two requirements that would concern you.2 million fine to one bro- ker-dealer firm for excessive late filing) • Recently the NASD introduced mandatory fines for broker-dealers who report late on required filings • Disciplinary action and additional scrutiny Page 4 Question 1 Recently. These late filing fees are hoped to act as an additional disincentive to late filing and to encourage members to timely update Form U-4 as required. (Main points on right) • In 2003. the NASD introduced mandatory fines to be assessed against broker/dealers for each late-filed required report. conclusions and munication with investors and regulators about any complaints and disciplinary actions. instructions. the NASD introduced mandatory fines to be assessed against broker/dealers for each late-filed required report. False Answer: A Feedback: Mandatory fines are assessed for late filings to prompt broker/dealers to be timely with required reports. . Recently. are written customer complaints and Form U-4 disclosure. 2007 9 Management Strategies Sidebar 2 continued: FB Distance Learning Academy Course Blueprint With this template I was also able to Page 3 A Regulatory Focus standardize lesson (Content on left) NASD is taking action to reduce late reporting of customer complaints and disciplinary actions by broker/ introductions and dealer firms. and any other registered representative information contained within the Form U-4. This form is required to be kept up-to-date.

Open Dreamweaver Edit sites — tell Dreamweaver where to get the files lookup. SME Viewed Accepted . IntranetU — Framework items designated for course and quiz if necessary.js — the master file — tells program how many pages are in each lesson & where to get those pages (files to use) top_nav — edit lesson names Edit bottompanel_5 Edit pages & files in Dreamweaver Update % to pass in dataform.htm file 6. Pre-Computer Preparation Agent Instructor All written materials prepared Saved as PDF — things that will be printed by the user Course blueprint completed 2. 2007 10 Management Strategies Sidebar 3: Steps to Creating an Online Course Using InterLearn3 and Dreamweaver There were several steps to creating and Versions Needed Date Framework Code publishing the course. Launch course c. Agent We developed a check- Instructor list to coordinate the work. 1. Framework updated on Distance Learning Academy. return to the course b. Link resource to framework item 7. Quiz Enter/Copy Updated Link/Link 8. Spellcheck each page Final course check a. After a day. Check for functionality d. add and link new framework items. Revise as needed Upload it to hosted server Create a resource in the Academy. Create a new folder on Desktop/copy to our server Copy all Course Template files into the new folder Copy PDF files into supportcenter/pdf file 4. LEARNING SOLUTIONS | June 4. 3. If no framework item is available. Edit Graphics — in Photoshop — images/button templates for each lesson PPT Slide Graphics top_banner Capture PDF Graphics 5.

. and executives focused on eLearning Insider 3 3 3 3 3 3 3 3 training and learning services.. Community Connections — Access & Post 3 3 3 3 3 3 3 3 contractors. In the table you will find a comprehensive summary of benefits The eLearning Guild organizes a variety of important industry events.eLearningGuild. Job Board — Post Resumes ment. 2007 11 About the Guild A Worldwide Community of Practice for e-Learning Professionals The eLearning Guild is a Community of Practice for e-Learning design. Members represent a Associate Member Member+ Premium Guild Benefits diverse group of managers. CA . 2008 April 16 & 17. and publications. offered for each membership level. and academic organizations.eLearningGuild. project managers. Your membership provides Guild Research — Archives 8 8 you with learning opportunities and resources so that you can increase Guild Research 360˚ Report Purchase Discounts 10%* 20%* your knowledge and skills. go to Optional Workshop OR Colloquium Upgrade 1 year free 8 The eLearning Guild offers four levels of membership.695 US tors. content developers. driven community we provide high-quality learning opportunities. 2007 for topics and dates! SAN JOSE.8. Guild Job Board — Access Jobs & Resumes 3 3 3 3 members work in a variety of set- tings including corporate. LEARNING SOLUTIONS | June 4. Membership and pricing. To learn more about Group development. 2008 ORLANDO. Resource Directory — Access & Post Web developers. Free $99 US $695 US $1. put- Online Forums — Archive $ $ $ ting the resources and information you need at your fingertips so you Annual Gathering or DevLearn Registration 1 year free Upgrade $ Upgrade $ Upgrade $ Upgrade $ can produce more successful Learning Management Colloquium $ $ $ e-Learning. as Past Conference Handouts 3 3 3 3 well as e-Learning instructional designers. FL CHECK ONLINE November 5 . Through this member.17. direc. resources. net- working services. FL ORLANDO. That’s Online Forums — Live Events $ $ 3 3 8 8 3 3 what the Guild is all about . Job Board — Post Jobs 8 3 3 3 8 3 3 3 Guild membership is an invest- Learning Solutions e-Magazine ment in your professional develop- ment and in your organization’s Guild Research — Standard Interactive Reports * * * * future success with its e-Learning Guild Research — Online Briefings 3 3 3 3 8 3 3 3 efforts. govern. and management for details 3= Included in Membership 8= Not available $ = Separate fee required ment.. and consultants. Each level Event Fee Discounts 20% 20% 20% provides members with benefits Online Event Site License Discounts 8 8 20% 20% commensurate with your invest- *See www. April 15 .