CONFIDENTIAL

Seeking senior level managerial assignments in General Administration / Facilities Management /Hotel operation with a growth oriented organisation. PROFESSIONAL SYNOPSIS

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A dynamic professional with 12 years of rich experience in General Administration, Facilities Management, Hospitality Industry, Vendor Management, Infrastructure Development & Maintenance and Man Management. Adept in general administrative activities, personnel management, policy implementation and facilities management across the organisation. Deft in handling infrastructure development & maintenance involving budgeting and vendor development. Proficiency in improving environmental safety measures and resolving all kinds of security problems that are commonly encountered. Resourceful in facility management entailing new unit set-ups and liaising with higher authorities. An effective communicator with excellent relationship building & interpersonal skills; strong analytical, problem solving & organisational abilities.

AREAS OF EXPERTISE Facilities Management ● Interacting with different departments for executing the maintenance of construction & post construction in the organisation. ● Coordinating various functions related to Landscape Maintenance, Cafeteria, Housekeeping, Laundry, Car Parking, Drinking Water, Pantry, Water Supply (Tankers), Pest Control, CCTV Operations & Fire-Fighting. ● Handling complete facilities & infrastructure set up involving searching & finalising location, workstations, planning of interior lay out, cafeteria, offices, conference and training facilities. Infrastructure Development and Maintenance ● Ensuring maintenance of stationary, furniture, consumables, electrical & up-dating assets and other fixed assets of the Malls. ● Maintaining timely maintenance of existing office premises and appropriate relocation for office & staff members as per policy. General Administration ● Ensuring optimum & effective utilisation of funds in providing congenial work environment and basic amenities in the work premises. ● Supervising housekeeping, fleet, transport, etc. operations in the organisation.

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Participating in preparing agreements, defining SLA’s / SOP’s; transitioning of new sites and implementing systems and process. Ensuring maintenance of optimum inventory levels in the stores and maintaining business relations with vendors for the procurement of necessary items for the office. Liaising with various departments for various cases of company with administration perspective.

Man Management ● Directing, leading and motivating workforce; imparting continuous on job training for accomplishing greater operational effectiveness / efficiency. ● Providing various trainings on fire; monitoring & mentoring security staff at office and other places, routine checking of duty, visitor register, etc. ● Working on succession planning of the workforce, appraising the member’s performance & providing feedback.

Resolving interpersonal issues & working towards a harmonious work environment. Star Facilities Management Ltd. (Ansal API) (An International Mall) at Ansal Plaza, New Delhi Mall Manager

Feb’10- Till date

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Ensuring that all the departments like maintenance & engineering, security, housekeeping are running smoothly to the desired level of star facilities management ltd. and meeting the assigned task in a given time up to optimum level with zero breakdowns. Making sure that the outside agency / contractors / vendors etc. are followed up timely to complete their job in time and for the break down equipments / machines etc. to be followed up. Taking approval prior to shut down of any kind of facility to our clients / tenants / owners like power interruption, A/c. stopping, water supply breaking, lifts non availability fire system N/W etc. Sending weekly / fortnightly / periodically reports to HO as routine. Monitoring that departmental circular / instructions / various policy letters etc. issued by FM / HO is followed strictly by concerning staff.

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Liaising and co-ordinating with all the Supervisor of all departments to get the work done as per requirements and ensuring that timely execution of assigned task take place by them. Directing all the supervisors to ensure that their work place, respective machinery, equipment, uniforms of all personnel, stores etc. remains always neat and clean with good hygiene. Checking the tool inventory of mechanical and electrical (M&E) staff by monitoring regularly and at random. Overseeing that work permits to all the contractors / vendors are issued by the concerning department Head. Monitoring availability of utilities, housekeeping and security personnel as per scheduled shift and in proper uniform. Maintaining discipline and boosting the morale of every staff by looking their welfare through the agencies concerned. Updating the maintenance schedule and status, timely completing routines maintenance (daily, weekly) and maintaining as per planned maintenance schedule as well as paying attention to due AMC’s, if any. Indenting the purchase materials and following up with HO. Checking that inventory is always maintained to meet any urgent requirements for normal defects and for PPM (Planned Preventive Maintenance). Obtaining quotations and making comparative statements for approval from HO. Preparing work order / PO depending on requirement and need. Keeping HO update by giving feedbacks on all above points for smooth running of departments. Day to day check of Housekeeping’s equipments as well as utilization of the same in respective areas and keep in touch with their persons regarding any shortcomings about their operation thereby solving the same to achieve the required target.

Notable Highlights: ● Ensure that all the requirements of our respected clients / tenants / owners, as agreed upon are fulfilling on day to day basis, without hampering their working style. July’03-Jan’10 Knight Frank India Pvt. Ltd. (A Multi National Company) at Ansal Plaza, New Delhi Deputy Estate Manager

Key Deliverables: ● Handling the Facility/Property at Site and inspecting major breakdown which may affect the building.

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Co-ordinating with Higher Management for service obligation as per AMC & in case of breakdown of system. Assessing monthly system with Technical Manager, Technical Supervisors & technicians. Re-assessing monthly housekeeping and technical reviews with HK Manager and Technical Manager. Reviewing with client coordinator regarding various maintenance issues & improvement of building system ensuring timely renewal of all AMC’s. Ensuring all safety guidelines and requirements are adhered to by team members/vendors. Checking amending checklists periodically, operation steps, and handling spare parts consumption analysis. Preparing monthly report for the client and budgets—Operational, Capital, Special events & Analysis. Performing property survey-through checks of the property and follow-up with Engineering / HK to make the place suitable for reoccupation. Vatika Group of Companies, Vatika Garden Retreat (A Luxary Resort, Sohna, Gurgaon, Haryana) Sr. Housekeeping Supervisor

May’02-Jun’03

Key Deliverables: ● Controlling Housekeeping department and reporting to General Manager.

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Formulating SOP’S, reviewing and updating standards & procedures. Leading, mentoring and counselling staffs and training & handling other administrative functions. Co-ordinating with house keeping agencies and suppliers. Supervising special cleaning procedure to maintain standards. Investigating and handling complaint and taking guest recovery action and remedial steps to avoid future occurrences. Assisting in preparation of budgets-Operational, Capital, Special Events, Festivals and analysing expenses. Scheduling laundry, Linen and Uniform room operations and equipment. Conducting employee performance appraisals to review employee’s performance and particular emphasis on areas for development.

Notable Highlights: ● Developed and implemented new soft skill strategies to the new projects developed by the company.

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Organized innovative campaigns with the existing team members to enhance the appropriate profile as per the company standards. Imparted frequent staff training to create multi skill performances by the team handled. Noor-Us-Sabah Palace, Bhopal Housekeeping Supervisor (A Welcome Heritage Group of Hotels)

May’00-May’02

Key Deliverables: ● Supervising Housekeeping, Horticulture, Pest Control and Pantry services.

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Setting up meeting / conference rooms and servicing Board Meetings. Managing property survey-through checks of the property and following-up with Engineering to make the place suitable for reoccupation. Redecorating and clearing property for redecoration, cleaning of furnishings, furniture, etc. Maintaining staff duty roaster & leave plan as per requirements. Overseeing store requisitions ensuring pantry is adequately stocked with cleaning agent and supplies. Ensuring all equipment is maintained in order and proper condition and co-ordinating with engineering for maintenance jobs. Co-ordinating with Front Office Department for check-in & check-out system. Monitoring and controlling emergency procedures for employees and customers/guests. Independent in charge of particular Floors like public area, night shift & evening shift. Managing special cleaning procedure to maintain standards. Co-ordinating with laundry, Linen and Uniform room operations. Tracking inventory of Linen, Uniform and equipment. Scheduling routine inspection and preventive maintenance of guest rooms and public areas.

Notable Highlights: ● Conducted various training programmes for the team in constant improvement in services for valuable guests.

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Carried out new Product implantations in Housekeeping for giving higher quality services to clients. Implemented improvement in vendor dealing towards quality control and faster completion of work.

PREVIOUS ASSIGNMENTS July’99-Dec’99 Ram Bagh Palace, Jaipur (The Taj Group of Hotels) Industrial Trainee

Key Deliverables: ● Overseeing the cleanliness & maintenance of public areas, offices as well as the guest room.

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Responsible for handling housekeeping control desk and front office. Monitoring and inspecting long staying, VIP in-house guest rooms & VIP arrival rooms. Coordinating with engineering for pending maintenance and with front office for arrival/any guest. Managing reception, back office and attending telephone calls.

Notable Highlights: ● Undergone the specialised training for giving higher quality services to guests in terms of effective quality control policy. SCHOLASTICS 2002 1998 1995

M.Com. from Barkatullah University, Bhopal (M.P.) B.Com. from Garhwal University, Kotdwara (U.K.) Senior Secondary School from Govt. Inter College Kotdwara Garhwal (U.K.)

ADDITIONAL QUALIFICATION 2000 Post Graduate Diploma in Hotel Management & Accommodation Operation from the Institute of Hotel Management, Catering Technology & Applied Nutrition, Bhopal, M.P. 1997 Post Graduate Diploma in Computer Programming & Management from the Institute of Hiltron Calc Computer Center, Kotdwara, Garhwal (Uttaranchal)

PERSONAL DETAILS Date of Birth Nationality Religion Marital Status No. of Dependents Languages Known

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6th March 1975 Indian Muslim Married Two English, Hindi, and Urdu.

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