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ÞßÒÕ×ÒÙ Bank Teller Degree 1-3 Handle high volumes of over-the-counter transactions. Assist with customer enquiries, ensure service delivery standards are met & actively promote bank products and services. Cheque clearance, inward/outward remittances, telegraphic transfer & demand drafts. Accept & confirm forex deals. Process & document housing loan applications. Review collection procedures and ensure diligent debt recovery. Analyse customers’ profile & propose viable solutions. Restructure & negotiate payment. Knowledge in legal/litigation processes & documentation. Monitor delinquent accounts & collection functions. Process trade finance products with knowledge of various trade instruments e.g. Letter of Credit, trade collections & payments, including the accompanying payment processes. Processing of trade settlements. Backroom admin duties. Attend to walk-in customers & follow-up on customer service issues as well as identify business potential from existing database. Identify prospective customers through lead generation to achieve desired mortgage and related lending product targets. Supervisory role in the processing of trade finance products. Provide advice & recommend investment products according to clients’ risk profile. Identify business potential from the execution of the sales. Good grasp of foreign exchange products. Familiar with inter-bank market transaction. Manage the flows and risk of FX pricing. To process inter-bank deposit/placement deals, futures, FRAs, government bills/bonds and foreign exchange. Ensure interpretation & adherence to all regulatory requirements. Conduct & review results of compliance surveillance test plans. Support the implementation and rollout of compliance-related initiatives. Report audit findings, evaluate system effectiveness & assess procedural deficiencies. Ensure high level of internal control & system adherence to guard against fraud or procedural non-compliance. Settlement of trades (FX/MM), bonds & securities. Liaise with brokers, counter parties & fund managers. Support a team of Senior Managers in travel arrangements & meetings. Support Heads of Dept in secretarial duties, calendar management, travel planning, corporate administrative duties.

BHT 12,000

BHT 15,000

Remittance/Settlement/ Loans Clerk Collection/Debt Recovery Officer

Degree

1-2

11,000

13,000

Diploma

1-3

10,000

12,000

Trade Finance Clerk

Degree

2-3

12,000

16,000

Bank Operations Officer Customer Service Officer Mortgage Sales Specialist Trade Finance Officer Personal Financial Consultant/Personal Banker Dealer

Degree Diploma / Degree Diploma / Degree Diploma / Degree Diploma / Degree Diploma / Degree

0-1 2-3 2-3 1-2 2-3 1-2

10,000 15,000 + commission 25,000 + commission 20,000 18,000 + commission 20,000

12,000 20,000 + commission 35,000 + commission 30,000 25,000 + commission 25,000

Compliance Officer

Degree

2-3

30,000

40,000

Bank Auditor

Degree

2-3

38,000

45,000

Settlement Officer Secretary Senior Secretary

Degree Diploma / Degree Diploma / Degree

3-5 3-5 Min 5

40,000 30,000 38,000

45,000 35,000 45,000

Ú×ÒßÒÝÛ Accounts Clerk Payroll Clerk Accounts Assistant Credit Control Clerk Credit Control Officer Diploma / Degree Diploma / Degree Diploma / Degree Diploma / Degree Diploma / Degree 1-3 1-2 1-3 1-2 2-4 Balance expenses, data entry & basic accounts support. Filing, photocopying, faxing & other admin duties. Calculate & prepare payroll taking into account overtime & deductions, such as tax, CPF, insurance payments, etc. Record & compile summaries of organisation’s financial transactions for management purposes. Assist in full set of accounts. Manage accounts receivables. Prepare reports of loans and accounts that are delinquent and forward reports for legal action. Contacting customers. Sending follow-up inquiries. Negotiate with past due accounts for debt recovery. 12,000 12,000 12,000 13,000 18,000 16,000 15,000 18,000 18,000 25,000

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Accounts Supervisor Auditor

Degree Degree / Professional Certification Degree Degree / Professional Certification

2-4 2-4

Supervise full set of accounts & delegate work to clerical staff. Assist in the analysis of financial statements & year-end closing/audits. Ensure authenticity & accuracy of financial statements, especially assets & liabilities. Analyse samples of work done & conduct procedural interviews. Report & analyse financial & operating data. In charge of general accounting that involve the preparation of statistical data & financial reports concerning profits, cash & inventory. Analyse, report & give advice on the financial dealings of organisations/individuals. Advise on associated record-keeping & compliance requirements. Ensure timely payment of vendor invoices, expense vouchers & maintain accurate records & control reports. Manage a staff of administrators/clerks. Determine credit worthiness of clients. Formulate credit & collection policy. Negotiate with past due accounts. Take appropriate action against delinquent accounts. Supervise two or more officers. Prepare financial reports, i.e. income, expenses, capital usage & cash flow. Prepare of strategic plans, budgets & financial forecasts. Develop accounting and management policies & procedures.

25,000 25,000

35,000 40,000

Financial Analyst Accountant

2-3 4-5

28,000 40,000

35,000 50,000

Accounts Payable Manager

Degree

5-6

50,000

55,000

Credit Control Manager

Degree

4-6

50,000

60,000

Finance Manager

Degree / Professional Certification

6-7

70,000

80,000

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Sales - Outbound/ Telemarketer (entry level) Diploma / Degree 0-1 To sell & set up appointments. Handle outbound calls for selling a product or service, typically with respect to quotas or sales goals. May be responsible for specific accounts or geography. To up-sell as appropriate. To handle incoming calls (orders, inquiries, complaints) and direct calls for further problem resolution. To sell & set up appointments. Handle outbound calls for selling a product or service, typically with respect to quotas or sales goals. May handle specific accounts or geography. To up-sell as appropriate. Typically handle larger clients & more difficult situations. To lead, teach, guide and/or motivate teams through the call process if necessary. Handle incoming calls (orders, inquiries, complaints) and direct calls for further problem resolution. To handle larger clients or 1st-level escalation. To lead, teach, guide and/or motivate teams through the call process if necessary. To screen and/or service requests, compile problem reports & provide solutions to complex issues as needed. Oversee team of junior & senior officers. Motivate team, plan roster & handle staffing issues, such as disciplinary & performance counselling. Work with HR & Call Centre Manager to provide training. Train on systems, procedures & product knowledge. Facilitate & plan training schedules. Oversee all aspects of the operations. Report to the Call Centre Manager. Handle internal inquiries & divisional operations. Implement service strategies. Oversee daily operations as well as marketing, sales & IT. Ensure service levels are met. Plan workflow & structure. Solve escalated complaints. Motivate & lead teams. Work with HR to assist in recruiting, staff appraisals & training. Good project management skills. 8,000 + commission 10,000 + commission

Customer Service Officer Inbound (entry level) Sales - Outbound/ Telemarketer (experienced)

Diploma / Degree Diploma / Degree

0-1 2-3

9,000 12,000 + commission

12,000 15,000 + commission

Customer Service Officer Inbound (experienced)

Diploma / Degree

1-2

13,000

16,000

Helpdesk Call Centre Supervisor/ Team Leader Call Centre Trainer

Diploma / Degree Diploma / Degree

1-2 2-3

17,000 30,000

22,000 35,000

Diploma / Degree

2-3

40,000

45,000

Operations Manager Call Centre Manager/Head

Diploma / Degree Degree

3-4 3-4

42,000 45,000

48,000 50,000

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Facilities Technician Draughtsman

Diploma / Degree Diploma

1-5 1-2

Install, service, repair & maintain engineering equipments. Design moulds, structures & fixtures. Handle design duties from 2 to 3 dimension. Able to meet deadline & implement multiple changes during the course of a project. Knowledge of Autocad & other designing software is a must. Assist Engineer to plan & control maintenance work. Supervise all maintenance & variation jobs on site. Assist in new line set-ups. Prepare quotations, documentations, etc. Liaise with operators, line leaders & other supporting departments to carry out production/manufacturing operations & projects. Monitor & coordinate machines installation setup. Monitor production issues to ensure targets are met & quality issues minimised. To manage the facilities control system. Plan & control maintenance work. Coordinate with customers & contractors on all site matters. To develop process for new products & improve product process for current products. Knowledge of SPC, DOE & FMEA. To work on tenders. Attend site meetings. Prepare preliminary quotations. Generate clear-to-build quantity plan based on orders. Expedite with buyers on material shortages & ensure availability. Monitor inventory performance to meet goals set. Order handling & technical review. Fabrication drawings to vendors & customers. Mechanical design. QA/QC inspection. Sales & service to local & international customers. Prepare quotation, presentation materials, sales analysis report, customer complaints report, etc. Planning of production floor layout to enable efficient process & material flow. Implement low cost manufacturing.

12,000 12,000

22,000 20,000

Facilities Technical Officer

Diploma

2-5

15,000

25,000

Associate Engineer Supervisor

Diploma / Degree Diploma

1-2 3-4

18,000 22,000

20,000 30,000

Electrical/Mechanical Engineer Process Engineer

Degree

2-5

22,000

38,000

Degree

2-3

25,000

30,000

Quantity Surveyor

Diploma / Degree

2-5

25,000

35,000

Material Planner

Degree

2-4

25,000

35,000

Order Engineer

Degree

2-3

28,000

38,000

Sales & Service Engineer

Diploma / Degree

3-4

30,000 + commission

45,000 + commission

Planning Engineer

Degree

5-8

40,000

60,000

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HR Clerk/Assistant Degree 2 General HR admin duties. Maintenance of leave/medical records. Coordinate interviews. Active screening & recruitment of staff. Coordinate recruitment ads. Ensure consistent benefits & compensation practice. Conduct company training programmes. Knowledgeable of commonly used concepts, practices & procedures. Sourcing for external trainers. Design, plan & implement training programmes; policies & procedures; and career development programmes. Design, plan & implement HR policies & procedures. In charge of recruitment, salary & staff benefits. Performance evaluation. Determine & enforce government regulations. Supervise team of HR executives. 15,000 18,000

HR Officer/Executive

Degree

3

20,000

25,000

Training Executive

Degree

2-3

20,000

30,000

Training Manager

Degree

5-6

50,000

60,000

HR Manager

Degree

5-7

50,000

65,000

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Helpdesk Analyst

Degree

1-3

Remotely troubleshoot problems through email/telephone by taking over the control users’ terminals via LAN/WAN connections. Plan, coordinate & support business processes, systems & end-users. Handle phone-in & escalation of problems. Provide implementation & administration involving LAN, WAN & dial-up connectivity, firewall, reverse proxy & technical support. Design, code & test programmes to support the application systems development plan. Develop innovative web-based design application & content management. Maintain sufficient, standard & reliable systems/infrastructure to ensure effective & efficient operations. Implement IT procedures & processes to ensure maximum data protection/security. Administer & operate LAN & WAN networks, system management & hardware support. Provide system design & consultancy to customers. Respond to requests for technical queries & support. Conduct technical training to customers & IT administrators. Perform communication & networking systems analysis & design planning for integration. Support of network in internet, intranet & extranet. Analyse & participate in the development of security standardisation & implementation of security controls for LAN & WAN. To identify leads and generate sales using telephone contact and internet technologies. Familiar with software development life cycles. Possess skills in application design. Prepare programme specifications, coding/ documentation & testing. Responsible for administration & technical maintenance of the company’s distributed database system. Perform systems feasibility studies, analysis & design to meet user requirements & application. Work closely with engineers & technical support to resolve customer issues. Provide technical application support to users. Testing, certifying, auditing software products. Tracking problems & changes. Continuity of ownership & documentation of IT operational problems from occurrence to resolution, including post resolution analysis. Provide solutions to IT-related service problems. Help the sales team to achieve the specified target by providing technical support, demonstration, RFP and solution architecting. Responsible for achievement of IT products and/or solution sales & revenue target. May be assigned to target specific industry verticals. In-depth understanding of Customer Relationship Management (CRM) technologies. Excellent pre-sales experience in a vendor environment. An understanding of the telecommunications industry. Understanding of Data Warehousing/Business Intelligence software. To develop datamining techniques, architecting database, production support. Assist administrators and developers.

20,000

30,000

IT Administrator

Degree

1-3

20,000

22,000

Analyst Programmer

Degree

2

22,000

28,000

Web Designer

Degree

2

22,000

28,000

IT Executive

Higher Diploma / Degree

2

25,000

30,000

Network Administrator

Degree

2-3

25,000

30,000

Systems Engineer

Degree

2-3

25,000

30,000

Network Support Engineer

Degree

3-5

25,000

35,000

Inside Sales Representative

Higher Diploma / Degree Degree

3-5

25,000 + commission 28,000

35,000 + commission 35,000

Systems Programmer/ Software Engineer

2-3

Database Administrator

Degree

3

28,000

35,000

Business/Systems Analyst

Degree

3-5

30,000

40,000

Software QA/Test Analyst Technical Consultant

Degree Degree

3-5 2-4

30,000 35,000

50,000 45,000

Pre-sales Consultant

Degree

3-5

40,000

50,000

Account Manager

Higher Diploma / Degree Degree

3-4

40,000 + commission 45,000

50,000 + commission 55,000

CRM Consultant

4

Datawarehousing Consultant

Degree

3-8

45,000

80,000

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Project Manager

Degree

4

Plan, direct & execute project management activities for an area/ division. Monitor progress against schedule & project budget. May allocate or assist in the allocation of appropriate resources to deliver project results. Commercially aware of customers’ needs. Possess the acumen necessary to grow sustainable & profitable business. A strong intellect capable of grasping & clearly communicating complex business & technology concepts. To provide functional or technical advice on the implementation of ERP solutions. Must have some domain knowledge in order to map processes. Oversee the smooth running of the IT systems. Troubleshoot & assist the organisation in any IT matters or problems. In tune with all the new IT developments in the required fields. Able to build & grow geographical sales territories. Identify, qualify & close sales opportunities through prospecting & cross-marketing of new products & technologies to existing & new customers.

50,000

70,000

Business Development Manager

Degree

5

55,000

60,000

ERP Consultant

Degree

5-8

60,000

80,000

IT Manager

Degree

5-7

60,000

75,000

Regional Sales Manager

Degree

5

80,000 + commission

100,000 + commission

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Warehouse/Store Assistant Higher Diploma / Degree Higher Diploma 1-3 Basic warehouse operations. Receive, unpack, pack, pick and check cargos. Prepare shipping documentation. Knowledge of LC / BL. Ensure smooth delivery & handle customers’ inquires. Verification of freight invoices, cycle count, etc. Manage warehouse operations. Receive, issue, pick & pack. Ensure timely shipment. Manage warehouse operations & ensure proper documentation. Plan cargo schedules. Inventory control/management and reconciliation of suppliers’ invoices. Organise receiving & issuing of goods. Manage the shipping operations & ensure proper documentation. Ensure quantity & quality of goods. Plan for efficient storage & systematic retrieval. Manage all warehouse activities. Proper upkeep of the store and warehouse. Identify reliable and cost efficient freight forwarders. Manage ordering & distribution of goods. Ensure timely deliveries to maximise sales. Liaise with the forwarder on the timing of arrival of goods. 10,000 18,000

Shipping Assistant

1-3

11,000

20,000

Warehouse Supervisor

Degree

3-5

22,000

30,000

Operations Executive

Diploma / Degree

2-3

25,000

30,000

Shipping Supervisor

Diploma / Degree

4-5

25,000

35,000

Warehouse Manager

Degree

4-5

50,000

65,000

Distribution Manager

Degree

6-7

70,000

80,000

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Security Officer Diploma 3-4 Protect property against fire, theft & illegal entry. Make routine periodic tours around buildings & grounds. Check visitors for proper identification & clearance. Mail delivery & collection. Motorbike & licence required. Run simple errands. 8,000 10,000

Despatch cum Office Boy

Diploma

1-2

8,000

10,000

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Data Entry Clerk Personal Driver

Diploma Secondary / Diploma Diploma

1-2 2-3

Input information into a computer. Processing & transmission of data. Chauffeur high-ranking management or visitors. Run errands. Good driving record. Sort & distribute mail. Prepare simple business correspondence & reports. Attend to telephone enquiries & visitors. Filing. Receive customers. Attend to phone calls. Admin duties.

9,000 10,000

12,000 12,000

Administrative Clerk/ Co-coordinator Receptionist/Front Office Assistant Secretary

1-3

12,000

15,000

Diploma

1-3

13,000

18,000

Diploma

2-4

Schedule appointments, travel arrangements & attend to callers. Take dictation. Relieve officials of clerical work & administrative duties. Work with top management. Take & transcribe minutes of meetings. Execute routine secretarial assignments. Provide supervision & work coordination of other staff. Responsible for office administration & management, i.e. human resources, office lease, property facilities & records. Assigning work to other clerical employees & ensuring conformance to office policies.

20,000

28,000

Executive Secretary

Degree

3-5

30,000

55,000

Administration/ Office Manager

Degree

4-6

40,000

60,000

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Promoter/Retail Assistant Diploma / Degree 1-2 Frontline. Counter sales. Promote products in store. 8,000 + commission 15,000 18,000 18,000 10,000 + commission 18,000 25,000 25,000

Sales Coordinator Market Researcher Customer Service Executive Marketing Executive

Diploma / Degree Diploma / Degree Diploma / Degree

2-3 2-4 2-3

Coordinate client leads & customer sales. Process sales orders. Collect & analyse information to assist in marketing. Entertain customer inquiries. Service existing customers & their needs. Make visits to customers’ office when necessary. Marketing of new or existing products and services. Collate market trends for product development. Liaise with ad agencies & suppliers. Production of marketing materials. Conceptualise & execute activities for brand positioning. Determine product pricing. Maintain & direct product’s image in the market. Lead generation. Sell products & services on BtoB basis. Prepare & submit proposals. Involve in sales pitch. Develop company’s advertising strategy according to brand/product/ corporate policies. Liaise with advertising agencies to create the company’s product/image. Prepare and track A&P spending. Develop promotional & sales support materials. Actively plan and implement marketing initiatives. Ensure that all marketing plans are executed. Plan & develop communication strategies. Promote complete information flow within the organisation & build positive media & public relations. Plan & manage business strategies. Meet sales targets & quotas. Develop consulting service/product according to market needs. Coordinate activities of sales team. Monitor budget achievement. Prepare forecasts.

Degree

2-4

22,000

30,000

Brand/Product Manager

Degree

3-4

40,000

48,000

Sales Executive

Degree

2-3

20,000 + commission 45,000

25,000 + commission 50,000

Advertising Manager

Degree

4-5

Marketing Manager

Degree

4-5

50,000

80,000

PR Manager

Degree

4-6

45,000

65,000

Sales Manager

Degree

5-7

50,000 + commission + allowance

70,000 + commission + allowance

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