CompTIA.ExamPrep.220-701.v2011-01-05.by.DAJ.

500q

Exam A QUESTION 1 Which of the following software options would BEST protect against unwanted emails? A. B. C. D. Anti-adware software Anti-virus software Anti-spam software Anti-spyware software

Answer: C

QUESTION 2 Which of the following software options would BEST protect against identity theft? A. B. C. D. Anti-virus software Anti-spyware software Anti-spam software Anti-adware software

Answer: B

QUESTION 3 Which of the following communication types requires an RJ-11 connector as part of the installation? A. B. C. D. Cable TV tuner Cellular WAN Dial-up modem Bluetooth

Answer: C

QUESTION 4 Which of the following would use a POTS line for receiving Internet packets? A. B. C. D. DSL Cable Cellular Fiber

Answer: A

QUESTION 5 Which of the following port types can be used to connect a hard drive to a computer? (Select THREE). A. B. C. D. E. F. eSATA FireWire PATA Parallel Serial PS/2

Answer: ABC

QUESTION 6 Which of the following methods can be used to apply a file system to a hard drive partition? (Select TWO). A. B. C. D. E. Device Manager MMC Format Command Disk Management MMC Windows Explorer Menus FDISK Command

Answer: BC

QUESTION 7 Which of the following Windows versions contains the UAC security feature? A. B. C. D. Windows Vista Windows 2000 Professional Windows XP 32-bit Windows XP 64-bit

Answer: A

QUESTION 8 Which of the following processors would provide the BEST performance? A. B. C. D. Pentium 4 with Hyper-Threading Pentium Core 2 Duo Single-Core Athlon64 64-bit Core 2 Quad

Answer: D

QUESTION 9 A Windows XP Professional PC needs to be checked for compatibility before being upgraded to Windows Vista Business. Which of the following would be the BEST action to take before the upgrade? A. Run the Windows Vista Upgrade Advisor on the target PC. B. Check the README file on the Vista installation DVD for system requirements. A Composite Solution With Just One Click - Certification Guaranteed 121 CompTIA 220-701: Practice Exam C. Check the manufacturer's support pages for system requirements. D. Run the Windows AIK on the Vista installation DVD. Answer: A

QUESTION 10 Which of the following WLAN protocols is in the 5GHz band with a MAXIMUM data rate of 54Mbps? A. 802.11a B. 802.11b C. 802.11g

UAC B. B. C. 802. Which of the technologies would BEST accomplish a secure connection? A. Aero . C. D. D. DVD Floppy disk USB flash drive CD-ROM Answer: C QUESTION 13 A user wants to securely connect a laptop to their business network to access files and services from their home Internet connection. Which of the following would be the technician's BEST choice for storage size and portability? A. B. D.11n Answer: A QUESTION 11 Which of the following media types is considered a solid state? A.D. C. VLAN QoS 802.11n VPN Answer: D QUESTION 14 Which of the following is a hardware chip that stores encryption keys and aids in the keys generation? A. CMOS BIOS TPM MAC Answer: C QUESTION 15 Which of the following Windows features provides an added security measure to protect against unauthorized changes being made to the system? A. Thumb drive DVD drive Blu-Ray drive IDE FDD Answer: A QUESTION 12 A technician wants to copy information between PCs but has no network access. B. C. B. D.

B. B. if granular security permissions are required? A. B.C. C. D. C. RG-58 B. B. D. Gadgets Answer: A QUESTION 16 Which of the following file system types should be chosen on a computer having Windows XP installed. Sidebar D. D. C. D. IDSL FIOS ADSL SDSL Answer: D QUESTION 19 Which of the following protocols would BEST grant the user secure access to a remote location? A. Repeater Hub Router Switch Answer: D QUESTION 18 Which of the following DSL types has the same upstream and downstream bandwidth? A. RJ-45 . EXT FAT16 FAT32 NTFS Answer: D QUESTION 17 Which of the following devices is used to move frames between a source and destination based on a MAC address? A. VPN FTP POP3 DNS Answer: A QUESTION 20 Which of the following connectors would be used in POTS? A. C.

D. A. DVD+RW CD-ROM Blu-Ray HD DVD Answer: C QUESTION 23 Which of the following protocols encrypt communication? (Select TWO). D.0 in the advanced tab of IE properties.C. D. enable SSL3. B. C. WPA RAID Drive lock TPM Answer: D QUESTION 22 Which of the following has the HIGHEST storage capacity? A. RJ-11 Answer: D QUESTION 21 Which of the following is used in conjunction with full drive encryption? A. enable TLS1. UTP . The technician finds that the log file on the wireless router has recorded multiple failed login attempts. B. E. B.0 in the advanced tab of IE properties. BNC D. C. C. Answer: A QUESTION 25 On which of the following transmission media types can LC connectors be found? A. C. disable SSID broadcast. B. D. One way the technician can help minimize these attempts to access the router is to: A. HTTPS TELNET SMTP DNS SSH Answer: AE QUESTION 24 A company is next door to an apartment complex. switch from WEP to WPA.

D. C. C.B. Standard vacuum Alcohol-based cloth Compressed air Computer vacuum Answer: C QUESTION 28 Which of the following is MOST likely to use an RJ-45 connector? A. The additional expense is justified because: A. the wires are made from a high quality of copper. B. Answer: C QUESTION 27 Which of the following would a technician use to clean the inside of a PC in a low noise environment? A. B. D. C. it is extremely flexible. Coaxial D. the sheathing is made from fire resistant material. Fiber Answer: D QUESTION 26 Plenum cabling is generally more expensive than standard cabling. B. 64MB 128MB 256MB 512MB Answer: A QUESTION 30 Which of the following will BEST help a technician remove a virus from an infected computer? A. D. making it easier to work with and pull through tight spaces. STP C. B. D. Emergency Repair Disk . it is made from stranded wire as opposed to solid wire. Ethernet Satellite DSL Fiber Answer: A QUESTION 29 Which of the following is the MINIMUM amount of memory required to install Windows XP Professional? A. C.

D. Cordless phones Drywall Access points Microwaves Fluorescents lights Answer: AD QUESTION 35 Which of the following is the MOST common secure web server port? . Safe Mode Answer: D QUESTION 31 Which of the following monitor technologies would allow a technician to set the resolution at 1920x1200? A. Which of the following is MOST likely causing the interference? (Select TWO). System Restore D. D. C. B. C. WPA WPA2 WEP SSID Answer: D QUESTION 33 A client has just installed a new printer and restarts the computer to finalize the changes.B. Automated System Recovery C. VGA UXGA WUXGA XGA Answer: C QUESTION 32 Which of the following can be disabled to prevent users from identifying a wireless network? A. C. B. D. C. B. Reinstall the OS Disable USB legacy support in the BIOS Replace the printer Unplug the printer when the computer boots up Answer: B QUESTION 34 A client states they are receiving poor signal strength on their wireless Internet connection. The computer boots and a blinking cursor appears in the upper left corner of the screen. Which of the following is the BEST way to resolve this? A. B. E. A. D.

D. Tech forums P2P websites Manufacturer's website Third party vendor website Answer: C QUESTION 37 Which of the following is needed to boot into the Recovery Console in Windows XP? A. D. C. C. Answer: D QUESTION 39 Which of the following would be the MOST secure on a wireless router for a SOHO? A. The user was visiting websites that were not approved by the company and were blocked. C. D. B. Emergency Restore Disk System Restore point Original Installation CD Automated System Recovery Answer: C QUESTION 38 A user reports that at times the display on their monitor gets shaky and wavy. WEP SSID disabled MAC filtering WPA Answer: D QUESTION 40 Which of the following network connections would use a standard POTS line to both send and receive Internet packets? (Select TWO). D. B. The resolution on the monitor was set too high and caused the display to become unstable. C. Which of the following describes a possible reason that this occurs? A. C. . The refresh rate of the monitor was set too high causing the video card to become over-utilized. B. B. 22 80 110 443 Answer: D QUESTION 36 From which of the following locations is the BEST place to receive the latest video drivers? A. The user has a portable heater plugged into the same circuit causing electrical interference.A. B. D.

A. D. DVD USB SSD CD Blu-Ray Answer: B QUESTION 44 A user's OS has become corrupt. B. C. D. D. B. C. Factory Recovery Partition Use Safe Mode Last Known Good Configuration Purchase a copy of the original OS Answer: A . Which of the following would be the BEST choice? A. B. E. C. C. D. B. Which of the following should a technician MOST likely recommend? A. Fan Mounting bracket Thermal compound Heatsink Answer: C QUESTION 43 A user would like to backup their data weekly. Flash drive Tape drive Blu-Ray CD-RW Answer: A QUESTION 42 Which of the following is placed FIRST on top of the processor to aid in the cooling process? A. C. and the user would like to restore the PC back to when they first bought the machine. D. Dial-up DSL Satellite OC3 T1 Answer: AB QUESTION 41 Which of the following devices is considered a solid state storage device? A. B.

QUESTION 45 The user has forgotten their password. Which of the following would be the BEST option for reconfiguring their password? A. C. B. a h r s Answer: A QUESTION 49 Which of the following commands changes a file characteristic so that it cannot be seen with a standard directory query? A. B. B. E. D.txt +r ren file.txt attrib file. C. B. B. C. C. attrib file. A. D. D. D. by default? (Select TWO). Safe Mode OS reinstall Emergency Repair Disk Recovery Console Answer: C QUESTION 46 Which of the following is MOST likely a program that appears to be something it is not? A.txt +h attrib file. Driver Windows update Trojan Worm Answer: C QUESTION 47 Which of the following Windows versions includes Windows Defender. D. C.txt +s Answer: A . Windows Vista Home Premium Windows 2000 Professional Windows XP Pro Windows XP Pro x64 Windows Vista Pro Answer: AE QUESTION 48 Which of the following attributes is set when a file is ready to be backed up? A.

gateway. Case fan Heatsink Liquid cooling system CPU fan Answer: C QUESTION 53 A networking device that sends packets to all connections is a: A. C. Clean the area of exposure. Answer: D QUESTION 51 A technician's coworker has accidentally been exposed to what may be a dangerous solvent. gateway. Which of the following is the MOST appropriate action to take? A. switch. C. Check local regulations and ordinances and then comply. D. Answer: D QUESTION 52 Which of the following would BEST provide cooling to a processor? A. B. B. Answer: B . Inquire as to how the customer normally disposes of computer equipment. Remove the monitor from the customer's site and resell it. D. B. C. hub. C.QUESTION 50 A technician has upgraded a CRT and has been asked to dispose of it. switch. VLAN. Explain to the customer that disposal is not an offered service. D. hub. Answer: B QUESTION 54 A networking device that keeps track of which computer or device is connected to each port is a: A. Flush the solvent with water. D. Which of the following is the MOST appropriate action? A. B. C. B. Immediately quarantine the coworker. D. router. Consult the MSDS and follow the directions.

Answer: C QUESTION 59 A computer fails to boot into Windows XP and is displaying an 'invalid boot disk' error message on startup. The IP address is a member of which of the following classes? A. The MBR loads NTLDR and FAT32. B. Format the hard drive and reinstall Windows. NTLDR loads several files including the HAL. Smart card TPM Firewall Biometrics Answer: D QUESTION 57 In Windows XP. Start>Settings>Control Panel>System>Hardware Start>Settings>Control Panel>Display>Appearance Start>Settings>Control Panel>Mouse>Pointer Options Start>Settings>Control Panel>Mouse>Pointers Answer: C QUESTION 58 Which of the following describes the Windows XP loading process? A. B. C.1. Rebuild the master boot record using FIXMBR from within the Windows Recovery Console. C. B. C. D. B. The MBR loads several files. including NTLDR. C. D.240. B. which of the following locations allows the mouse pointer to snap to the default button in a window? A. NTLDR passes control to NTOSKRNL. the root operating system. C.QUESTION 55 A technician encounters an IP address of 126. D. Replace the hard drive. Verify the hard drive is selected as a boot option in BIOS setup. . Class A Class B Class C Class D Answer: A QUESTION 56 Which of the following data security features requires a physiological trait for authentication? A.22. Which of the following should the technician check FIRST? A. D. D.

Try booting from a bootable CD. a prank where someone sends an unauthorized e-mail attempting to close a user's e-mail account. D. C. an attempt to bring down a website or other online service. Connect an external monitor to determine if the graphics adapter has failed. D. The memory is faulty. C. stealing a user's identity and making changes to their accounts. B. The hard drive is faulty. C. Answer: B QUESTION 61 A Denial of Service (DoS) attack is: A. Which is the MOST likely cause? A. The laptop appears to be powering on and booting normally. B. D. Which of the following is the BEST option? A.Answer: D QUESTION 60 A user is trying to connect to a wireless network at home with a laptop. The operating system needs to be reinstalled. The wireless NIC card is disabled. Answer: A QUESTION 64 Which of the following is an example of a serial port? A. B. D. Boot into Last Known Good Configuration. Remove the battery and use only the power adapter. The operating system is displaying no networks are in range. Answer: A QUESTION 62 Which of the following authentication technologies are often changed every 15-90 days in a corporate environment to provide added security? A. LPT1 B. an attempt to change a user's password to prevent access to a service by repeatedly guessing the user's information. Biometric devices Usernames Passwords Smart cards Answer: C QUESTION 63 A technician is troubleshooting a laptop that displays no video on the LCD. Another user at the same location is connected to wireless with no issues. PRN . B. C.

D. D. VGA Answer: C QUESTION 65 Which of the following cables consists of only two twisted pairs of copper wires? A. Bluetooth B. Establish a theory of probable cause Establish a plan of action Verify full system functionality Identify the problem Answer: D QUESTION 68 Which of the following wireless encryption standards is the MOST secure? A. Laser Dot matrix Dye-sublimation Inkjet Answer: A QUESTION 67 Which of the following should be the FIRST step in troubleshooting a problem? A. B.C. C. C. B. D. D. COM1 D. WEP128 WPA2 w/ AES WPA w/ TKIP WEP64 Answer: B QUESTION 69 Which of the following network types is used to connect two devices with each other by the use of pairing? A. C. Coaxial Fiber POTS line UTP Answer: C QUESTION 66 Which of the following printer technologies provides the LOWEST cost per page? A. B. B. C. FireWire . USB C.

D. Fiber Answer: A QUESTION 70 Laptop power adapters have which of the following characteristics? A. Serial USB SCSi Parallel Answer: A QUESTION 74 Which of the following keys is pressed to enter the Windows boot options after POST? A. B.11g WPA WEP SSID broadcast disable Answer: D QUESTION 73 Which of the following adapter cards allows I/O devices to be connected. They provide backup power in case of an outage.D. F10 . They are external devices. B. Plug in an external monitor Reseat the video card Replace the LCD Install additional RAM Answer: A QUESTION 72 Which of the following is the BEST way to secure wireless traffic to an access point? A. C. and is usually rated by baud rate? A. C. F8 C. D. D. Answer: B QUESTION 71 Which of the following should be performed FIRST to determine if a faulty video card is the cause in a laptop that will not display video? A. B. can transmit data one bit at a time. C. B. D. They provide the circuitry required for sleep mode. C. Use 802. F1 B. They conform to the ATX standard.

B. Send the customer a new NIC card and explain how to install it. Use grounded outlet. USB LPR COM LPT Answer: D QUESTION 78 Which of the following describes the number of processors supported in Windows XP Professional 32-bit edition? A. Which of the following is an appropriate response from the technician? A. One 2 3 4 Answer: B QUESTION 79 Which of the following memory types has a clock speed of 400MHz? . B. Use anti-static wrist strap. C. which of the following should be used to avoid electrostatic discharge (ESD) damage? A. B. C. Answer: D QUESTION 77 Which of the following ports would a technician enable ECP? A. D. C. Use loopback plug. F12 Answer: B QUESTION 75 A customer reports that they cannot get onto the Internet and has determined that the network card is defective. Use magnetic screwdriver. C. Answer: C QUESTION 76 When replacing a component inside a PC. Explain that the technician is trained to do repair and the customer may be mistaken. D. Explain that if the customer does not cooperate help cannot be provided. D. The technician asks the customer to perform some diagnostic steps and the customer insist that it is a bad NIC and the diagnosis is a waste of time. B. D.D. Explain there are many causes for network card failures and confirmation is needed.

25 80 3389 8080 Answer: C QUESTION 82 Which of the following Windows Vista low-power states has the FASTEST computer wake-up time after being turned back on? A. VPN Workgroup VLAN Mobile LAN Answer: A QUESTION 81 Which of the following ports does Windows firewall open by default for Remote Desktop to work? A. B. A. B. D. B.A. Hibernate Sleep Wake on LAN Shutdown Answer: B QUESTION 83 Which of the following utilities can be run to determine which program is using the GREATEST system resources? (Select TWO). Task Manager System Information Services and Applications Perfmon Disk Management Answer: AD . D. D. B. Which of the following should a technician use? A. D. D. B. C. C. C. C. PC133 PC2700 PC3200 PC10600 Answer: C QUESTION 80 A remote user needs to setup a connection to their company's network. C. E.

D. C. D. Laptop Inkjet printer Server Vacuum cleaner Answer: D QUESTION 89 Which of the following has the HIGHEST connection latency? . D. IEEE-1284 HDMI USB SCSI-2 Answer: C QUESTION 88 Which of the following should NEVER be plugged into a UPS? A. C. VGA HDMI DVI S-Video Answer: A QUESTION 85 Which of the following is true about 32-bit versus 64-bit architecture? A. B. D. 22 80 110 3306 Answer: B QUESTION 87 Which of the following connectors would a bar code reader MOST likely have? A. C. A 32-bit driver can be used on a 64-bit operating system. A 64-bit program runs at half speed on a 32-bit operating system. B.QUESTION 84 Which of the following monitor connector types has 15-pins? A. C. B. D. Answer: C QUESTION 86 Which of the following is the MOST common web server port? A. C. B. A 32-bit OS can be installed on a PC with 64-bit processor. B. A 64-bit OS can only be installed on a processor with multiple cores.

B.11 a/b/g WiFicard 802. D. B. . C. SDD Flash Tape HDD Answer: D QUESTION 93 Which of the following connector types is used on CAT5e cable? A. C. C. D. B.A. D. D. C. B. Performance Logs Device Manager Event Viewer Services Answer: C QUESTION 91 A customer wants to be able to search the Internet wirelessly with their laptop. Satellite Cable DSL Dial-up Answer: A QUESTION 90 Which of the following administrative tools is used to view detained system information about errors. RJ-45 ST RJ-11 BNC Answer: A QUESTION 94 ATX power supplies normally provide which of the following voltages? (Select TWO). Which of the following devices would be MOST effective in achieving this? A. D. reboots and problems that may have occurred on a Windows machine? A. C.11n WiFi card Cellular WAN card Answer: D QUESTION 92 Which of the following media types is MOST affected by the RPM rating? A. from any location. Bluetooth card 802. B.

0 1. USB cable AC adapter PCMCIA card Replacement battery Answer: B QUESTION 96 Which of the following IP ranges is Class A? A.0. Replace the RAM. Answer: A QUESTION 98 A technician receives a computer that is having trouble printing to a network printer. C. D. 3.255. C. Connect an external keyboard to test the issue. 128. B. B.255.3 5 6 15 24 Answer: AB QUESTION 95 A user has purchased a laptop that has no means to charge the battery. E. the technician checks the port the printer is assigned to and finds it is set to LPT1:. C.0.0.1.255 192.0-223. After checking to make sure the network printer is available. C. B.255.0.A.255 Answer: D QUESTION 97 A user reports that a laptop keyboard needs to be replaced because a certain key does not work.1. D. D. Which of the following is the FIRST option to take? A. Start>Settings>Network Connections Start>Settings>Control Panel>Administrative Tools Start>Settings>Control Panel>Accessibility Options Start>Settings>Printers & Faxes Answer: D .255.0-191. D.255. B. Which of the following would the user MOST likely purchase? A.0.255.255.255 224. Test the RAM because the keyboard buffer appears to be the problem.255. Replace the laptop. Which of the following locations did the technician use to view the port settings? A.0.1-126. B.0-255. D. C.

D. Establish a theory of probable cause Identify the problem Perform a backup Identify user changes to the computer Answer: C QUESTION 100 A technician needs to upgrade the memory in a laptop.QUESTION 99 A user's hard drive is failing. B. D. which of the following troubleshooting steps should be done? A. Which of the following memory types would be the correct type? A. RIMM DDR RAM SDRAM SODIMM Answer: D . Before the drive is replaced. C. C. B.

C. B. D. Ask a co-worker what the customer is trying to explain. D.15. which of the following is the BEST approach? A. B. Which of the following should be attempted FIRST? A. B. VGA S-Video DVI HDMI Answer: D QUESTION 4 Which of the following is placed directly on the CPU in a new computer system to aid in the cooling process? A.1. The IP address is a member of which of the following classes? A. C. Reset the CMOS Rollback to a restore point Boot into Safe Mode Reconfigure the BIOS Answer: B QUESTION 2 A technician encounters an IP address of 191. Ask focused questions that lead the customer with yes or no answers. B. C. D. Class A Class B Class C Class D Answer: B QUESTION 3 Which of the following cables allows for the transfer of video and sound? A. Ask open-ended questions to narrow the scope of the problem. D. C. C. D. B. Heatsink Fan Liquid cooling system Thermal compound Answer: D QUESTION 5 When determining a customer's specific issue.Exam B QUESTION 1 A technician receives a Windows laptop that has not been operating correctly since a user changed some registry settings by mistake.20. Ask the customer to speak with someone else that may be able to help. .

C. C. Verify full system operation. According to the troubleshooting process. Answer: D QUESTION 10 A technician has determined that the primary hard drive has failed and the defective hard drive has been replaced. C. B. D. Bluetooth card 802. Toggle the WiFi switch.11 a/b/g WiFicard 802. B. The projector is plugged into the external video port but no video is shown on the projector. Establish a probable cause. Upgrade the BIOS.Answer: B QUESTION 6 Which of the following printer types is the BEST for a technician to recommend to a company needing to print 10. D.000 black and white pages per month? A. Windows Key + L CTRL + ALT + Delete Windows Key + CTRL + Backspace Windows Key + CTRL + Escape Answer: A QUESTION 8 A customer wants to be able to search the Internet wirelessly with their laptop. B. Which of the following will correct the problem? A. B. D. Which of the following devices would be MOST effective in achieving this? A. which of the following steps would come NEXT? A. Laser Thermal Inkjet Dot Matrix Answer: A QUESTION 7 Which of the following keyboard combinations will lock a Windows XP workstation? A. Toggle the Fn key. . from any location. Release the LCD cutoff switch.11n WiFi card Cellular WAN card Answer: D QUESTION 9 A customer wants to connect an external projector to a laptop. D. Document the setting. B. C. C.

This can be corrected by: A. D.11n has the potential to support up to: A. C. D.D. Degaussing the monitor. 54Mbps. Question the user. . Factory Recovery Partition OEM Version Recovery CD Network Install Answer: A QUESTION 14 802. B. Adjusting the refresh rate. msinfo32 cmd dxdiag msconfig Answer: D QUESTION 12 Which of the following Windows Vista versions can be installed on a system with 512MB of RAM and a 40GB HDD? A. B. C. C. 20Mbps. 100Mbps. Adjusting the dot pitch. C. D. B. B. C. 11Mbps. making it very uncomfortable to view. Answer: C QUESTION 11 Which of the following commands is used to bring up the interface that allows a technician to edit startup services and applications? A. D. B. Home Basic Home Premium Ultimate Business Answer: A QUESTION 13 Which of the following is an example of a manufacturer's image stored on a hard drive? A. Answer: D QUESTION 15 A CRT monitor is flickering very rapidly.

Start > Control Panel > Administrative Tools > Sound Devices > 'Update Driver' D. D. The PC needs a 24-to-20 pin ATX adapter. The PC needs a NLX to ATX adapter. C. B. SDD Flash Tape HDD Answer: D QUESTION 19 A technician downloads an updated version of the driver for a sound card in Windows XP. B. Device Manager>Driver tab> Update Driver> Double click on the name of the sound card under 'Sound. Answer: A QUESTION 16 A PC is having its PSU replaced and the new PSU has a connector that is too large for the motherboard's socket. how would the technician update the driver? A. Device Manager> expand 'Sound. C. video and game controllers'>double click on the name of the sound card> Troubleshoot' B. Start > Control Panel > Administrative Tools > Update Drivers>double click on 'Sound Card' C.D. Which of the following can be disabled in the BIOS to prevent this message from appearing? A. After extracting the driver. Trusted Platform Module (TPM) Intrusion detection WiFi Protected Access (WPA) Firewall Answer: B QUESTION 18 Which of the following media types is MOST affected by the RPM rating? A. Which of the following is needed to solve this issue? A. D. Adjusting the resolution. C. D. The PC needs an AT-to-ATX adapter. video and game controllers' Answer: D QUESTION 20 Which of the following connectors are used for musical equipment? . B. The PC needs a 26-to-20 pin ATX adapter. Answer: C QUESTION 17 Every time the computer starts a technician receives a message saying that the computer case has been opened.

255.255.255. C.1-126.0-223.255.255. D. D.255.0. System Information Hardware Compatibility List Dr. Toner is sprayed to the media.255 1.0. B. which of the following is true? A. C. and 2 short beeps. C.A.255. Answer: B QUESTION 25 A computer fails POST with 1 long.0. B. B.1.0.0. DSL Cable Satellite Fiber Answer: D QUESTION 22 Which of the following Windows utilities will identify issues with drivers and programs running under Windows XP? A.255 224. D. B. Which of the following components has MOST likely failed? .0 Answer: A QUESTION 24 In the laser printing process.0-255. Watson Program Compatibility Wizard Answer: D QUESTION 23 Which of the following IP ranges is Class C? A.255 128. A wax-based substance is melted and applied directly to the media.255. C. 192. Toner is applied to a photoconductor and transferred to the media.0-191. D. DVI MIDI 6-pin mini-DIN HDMI Answer: B QUESTION 21 Which of the following broadband technologies provides the FASTEST bandwidth speeds? A.0. D. B. Heat is applied to heat-sensitive media to create an image. C.1.

D. D. C. Replace the keyboard with a new keyboard. B. Floppy DVD Blu-Ray PXE Answer: B QUESTION 29 A technician is repairing a keyboard issue. the technician discovers that the user was eating lunch while typing the document. Verify the system functionality. B. Sound card Power supply NIC Video card Answer: D QUESTION 26 Which of the following wireless network features grants the ability to select which devices connect to a wireless network based on a device's hardware address? A. Make closing notes of the repair.A. B. D. Ask the user open-ended questions. The technician comes to the conclusion that liquid was spilled onto the keyboard. RJ-45 ST RJ-11 BNC Answer: A QUESTION 28 A technician is installing Windows Vista onto a new computer locally. C. According to the troubleshooting theory. D. B. C. C. B. WPA encryption MAC filtering NAT translation SSID broadcasting Answer: B QUESTION 27 Which of the following connector types is used on CAT5e cable? A. After questioning the user. Which of the following describes the method the technician would MOST likely use? A. Answer: C . which of the following would be the NEXT step to follow? A. in which the keys are not typing anything within document editing software. D. C.

Check the ink cartridges for proper ink levels. C. D. C. D. E. C. D. B. Update the video driver Roll back the video driver Run a System Defragmentation Perform a System Restore Answer: A QUESTION 34 Thermal compound is designed to do which of the following? A. B. Replace the fuser in this printer. Barcode reader Smart card reader KVM SCSI Answer: C QUESTION 33 The user has just installed a new video game on their computer. The printer successfully feeds paper through the unit while running the manufacturer's print test. when the video game starts the computer crashes. Which of the following should the technician do FIRST? A. B. but nothing is being printed on the paper.QUESTION 30 A technician is attempting to troubleshoot an inkjet printer. 3. B. C. Update the firmware in the printer. Answer: A QUESTION 31 ATX power supplies normally provide which of the following voltages? (Select TWO). D. Which of the following should the technician perform FIRST? A. Check the toner levels in the printer. Insulate a component from the friction of the heatsink Reduce heat on a component through evaporation Provide for heat transfer from a component to the heatsink Quiet any vibration to a heatsink from a fan . C. B. A. D.3 5 6 15 24 Answer: AB QUESTION 32 Which of the following devices will allow a technician to use a single set of input devices on several computers? A.

Which of the following steps would be BEST to take? A. B. C. 21 23 25 80 Answer: B QUESTION 36 A technician needs to remotely access a user's PC in order to resolve a problem. Upon making the connection. B. RJ-11 . D. D. Close the document without commenting to the user and proceed with the work. RJ-45 B. C. C. D. Ask the user to close the document so that the work can proceed. B. B. Leave the document open and do not mention it to the user and proceed with the work. Recommended for analog phone lines Flexible PVC outer jacket Recommended for ceiling use only Recommended for use in HVAC Answer: D QUESTION 38 In the past there has been a series of thefts including laptops with personal information on them. C. Answer: B QUESTION 37 Which of the following is a characteristic of a plenum-rated cable? A. D. the technician discovers the customer has a confidential document open.Answer: A QUESTION 35 Which of the following ports need to be turned off on a firewall to block Telnet? A. Which of the following is the BEST way to protect the personal information and prevent unauthorized access to the information in the event that a laptop is stolen? A. Power on password Intrusion detection Complex logon passwords Drive lock Answer: A QUESTION 39 Which of the following connectors uses up to four pairs of wires when crimped? A. Copy the document to a network drive as a backup so that work can proceed.

C. Which of the following is MOST likely the cause of this issue? A. The expansion slot needs to be enabled in the BIOS first. The laptop was previously able to connect to wireless networks. The computer's BIOS has the flash drive above the hard disk in the boot order priority list.' It has a USB flash drive. B. USB Parallel Serial SCSI Answer: B . The wireless hardware switch is turned off. C. C. D. The computer's BIOS has the USB printer below the hard disk in the boot order priority list. The card is a PCI Express card and the laptop supports PCMCIA. The card is a PCMCIA card and the laptop supports PCI Express cards. Answer: C QUESTION 43 Which of the following adapter cards would need to be installed in a computer to allow printing to the LPT1 port? A. and USB webcam installed and connected. BNC D. Answer: B QUESTION 42 A laptop with an integrated 802. B. D. C. The computer needs to be manually configured to boot off the internal SATA hard disk drive upon startup. B. The wireless card is disabled in BIOS.11 b/g card is unable to connect to any wireless networks. D. However. LC Answer: A QUESTION 40 A technician is trying to install a previous-generation expansion card into their new laptop. the card refuses to fit into the expansion slot. D. B. Which of the following is MOST likely the reason? A. USB printer. The computer's BIOS has 'Full'set instead of'High Speed' under the USB settings area. Which of the following is MOST likely preventing the machine from booting normally? A. The wireless card drivers are not installed.C. The wireless card firmware requires an update. The card needs to have the compatibility jumpers set before it can be installed into the system. Answer: D QUESTION 41 A computer displays an error upon booting which says 'Operating System Not Found.

B. Which of the following would the user MOST likely purchase? A. D. The power supply is not functioning. Replace the user's computer with a new one Question the user as to when the problem started to occur Clear the print queue of all current jobs Reinstall the print drivers on the user's computer Answer: B QUESTION 46 After hardware upgrades have been installed. B. B. C. the technician boots the computer system. D. Which of the following is the MOST likely issue? A. C. USB cable AC adapter PCMCIA card Replacement battery Answer: B QUESTION 45 A user has reported that the PC is not printing.QUESTION 44 A user has purchased a laptop that has no means to charge the battery. Hardware Profiles Event Viewer Device Manager Performance Monitor Answer: D . C. D. memory usage. No display output is observed but a beeping is heard from the computer. B. Hard drive cables are not connected. Which of the following tools would BEST assist the technician in removing the excess toner? A. D. BIOS chips are not seated properly. B. C. Which of the following should the technician do FIRST? A. and NIC activity? A. Video card is not seated properly. Answer: D QUESTION 47 A technician is servicing a customer's color laser printer and notices excess toner in the printer. Damp towel Compressed air Alcohol wipe Computer vacuum Answer: D QUESTION 48 Which of the following can display statistical data regarding CPU usage. D. C.

B.255. Update the system BIOS Make a backup Boot in to Safe Mode Remove all external devices Answer: B QUESTION 50 Which of the following IP ranges is Class A? A.0-191.255. B. D.255.0. PC3200 PC2700 DDR3-16000 PC2100 Answer: D QUESTION 52 Which of the following is considered to be an effect of static electricity? A.1. D. D. C. B.1-126.0. C.0.0 1. 128.1.0-255.255. C. POST error code 501 Component failures Bad sectors on an HDD Poor power regulation Answer: B QUESTION 53 Which of the following is the system bus speed of a PC2700 memory? A.0. D.255 224.0.255 Answer: D QUESTION 51 Which of the following memory speeds is most commonly found with SDRAM? A.0-223. B.255. B. C.0. D.255 192.255. C.255.QUESTION 49 Which of the following is a best practice when installing multiple new internal devices and several software programs? A.255. 133MHz 166MHz 266MHz 333MHz Answer: D .

D. Tape drive Flash drive CD-RW Blu-Ray Answer: A QUESTION 56 Which of the following is used to display real-time disk operation information in Windows 2000 Professional? A. B. C. C. Port blocking WPA MAC filtering WPA2 Answer: D . Remove all unneeded peripherals Check the LCD cutoff switch Verify backlight functionality Swap the AC adapter Answer: D QUESTION 55 Which of the following devices is MOST likely used for data backups and stored off site? A. D. B. B. B. D. C. C.QUESTION 54 Which of the following should the technician verify FIRST if the customer reports that a laptop battery is not charging? A. B. D. Fiber CAT3 Coaxial CAT5 Answer: D QUESTION 58 Which of the following wireless security options offer the HIGHEST level of wireless network protection? A. C. D. Task Manager Disk Part Disk Management Performance Monitor Answer: D QUESTION 57 Which of the following cables has a MAXIMUM recommended cable length of 100 meters (328 feet)? A.

Replace the laptop. another user begins asking irrelevant questions. C. D. Replace the RAM. Leave the station and call another technician to complete the repair. D. D.QUESTION 59 A technician has been asked to provide information on a new solvent being stored in the work area. B. Connect an external keyboard to test the issue. Simply state the specifications of both hard drives. It is inhibiting progress because the technician cannot concentrate and becomes irritated. B. Give the user several technical websites to research. E. which of the following are best practices? (Select TWO). B. C. Compare the two hard disk speeds using a well-known story. Which of the following sources should the technician consult? A. C. A. . B. B. Which of the following is the FIRST option to take? A. Which of the following would be the BEST way to explain this to the customer? A. Internet Manager MSDS Container Answer: C QUESTION 60 A customer has asked a technician what the difference is between a slower and faster RPM hard disk drive. Which of the following is the BEST course of action? A. Request the manager to assist in the situation. Answer: A QUESTION 62 When upgrading to a newer version of an OS. Test the RAM because the keyboard buffer appears to be the problem. Create an analogy comparing drive speeds to CPU speeds. D. Upgrade the processor Update the BIOS Delete existing programs Upgrade the firmware Delete personal data Answer: BD QUESTION 63 While a technician is working on an employee's computer. Answer: D QUESTION 61 A user reports that a laptop keyboard needs to be replaced because a certain key does not work. C. C. Take a long break to step away to relax and refocus.

B. Start>Settings>Printers & Faxes Answer: D QUESTION 65 A technician is installing a motherboard that has a 24-pin connector from the power supply to the motherboard. C. a user is unable to print documents to locally attached printers or network printers. C. C. Politely inform the user that all questions will be answered later.D.Certification Guaranteed 21 CompTIA 220-701: Practice Exam C. B. D. Start>Settings>Network Connections B. The user was able to print previously. Applets Features Widgets Gadgets Answer: C QUESTION 67 On a Windows computer. B. the technician checks the port the printer is assigned to and finds it is set to LPT1:. Incompatible cabling Printer hardware problem Incompatible print driver Print spooler is not running Answer: D QUESTION 68 Which of the following should a technician avoid when dealing with a customer? . Which of the following locations did the technician use to view the port settings? A. Which of the following devices are the additional four pins used? A. Answer: D QUESTION 64 A technician receives a computer that is having trouble printing to a network printer. Start>Settings>Control Panel>Accessibility Options D. After checking to make sure the network printer is available. Extra drives The processor Extra RAM Cooling system Answer: B QUESTION 66 Items that may be added to the Sidebar in Windows Vista are known as what? A. Start>Settings>Control Panel>Administrative Tools A Composite Solution With Just One Click . Which of the following is the MOST likely cause of this issue? A. D. D.

B.11a 802. C.4GHz band with a maximum data rate of 11Mbps? A. C. Bluetooth Network hub Docking station Infrared Answer: C QUESTION 73 A user is explaining an issue that they are having with their workstation. Use a lint free cloth and glass cleaner Use a dry paper towel and an anti-static strap Use a slightly damp cloth and a vacuum Use compressed air and a lint free cloth Answer: D QUESTION 70 Which of the following WLAN protocols is in the 2.11g 802. After they finish explaining. Anti-spyware software Anti-adware software Anti-virus software Anti-spam software Answer: C QUESTION 72 Which of the following provides a connection for an external keyboard. C. B. D. D. C. and network when using a laptop? A. 802. C. B.A. Personal calls Cultural sensitivity Timeliness Positive attitude Answer: A QUESTION 69 Which of the following should be done to remove dust from the inside of a computer case? A. printer. B. D. monitor. a technician's NEXT course of action should be to: . mouse. D. D.11n Answer: B QUESTION 71 Which of the following software options would BEST protect against trojans and worms? A. B.11b 802.

B.255 224. Hyper-threading SpeedStep technology Quad core processing Dual core processing Answer: A QUESTION 78 Which of the following is the reason why 64 is contained in the processor names. Provide proper documentation on the services provided. C.255 255. C. 192. C.0.0 127. B.0. D.0.0. D.255. B. AMD Athlon 64 and 64 FX? .255. Provide a way to recover corrupted print jobs through the command prompt.A. D. Offer different repair options for the user's convenience. D.0 Answer: D QUESTION 76 Which of the following removable storage devices is MOST likely used to duplicate bootable media? A. B. Delete a virus that has infected the hard drive through the command prompt. Restate the issue or question to verify understanding. C. Answer: D QUESTION 75 Which of the following is an example of a Class D IP address? A.255. C. D.255. B. SD card Zip drive Blu-Ray DVD-RW Answer: D QUESTION 77 Which of the following describes the process of scheduling multiple processes simultaneously amongst multiple logical processors? A. Answer: D QUESTION 74 Which of the following is the MAIN purpose of the Recovery Console in Windows XP? A. Listen and do not interrupt the customer. Provide a way to access the hard drive in an emergency through the command prompt. Allow the restoration of a previously made image of a desktop through the command prompt.

D. B. Answer: C QUESTION 79 Which of the following data security features requires an external device embedded with integrated circuits for authentication purposes? A. PCI PCIe ISA AGP Answer: B QUESTION 82 A technician cannot get the Windows XP installation routine to recognize the SATA hard drive. B. The hard drive did not have the jumpers configured correctly and needs to be checked. B. The hard drive is incompatible with Windows XP and needs replacement. D. B. The hard drive needs SATA drivers loaded via the F6 option during install. D. C. C. The processors contain 64K new transistors. The processors are made with a 64nm manufacturing process.A. FAT32 FAT NTFS CDFS Answer: C QUESTION 81 Which of the following expansion ports would provide the BEST performance for a new video card? A. D. B. C. Which of the following is the MOST likely reason? A. D. The processors provide a 64-bit register. The processors have an additional 64 instruction sets. C. C. Answer: D QUESTION 83 Which of the following expansion devices would allow a user to utilize multiple hardware profiles to control . The hard drive needs ATA drivers loaded via the F6 option during install. Stylus Smart card Biometrics Password Answer: B QUESTION 80 Which of the following file systems MUST be used when implementing EFS? A.

B.exe msinfo32. which of the following troubleshooting steps should be done? A. C. C. B. D. A smart card reader A token device A biometric device An RFID scanner Answer: B QUESTION 85 A user's hard drive is failing. B. C. D. Device Manager MMC MSINF032 MSCONFIG Answer: B .exe services.an external display and power option? A. software and network components? A.msc Answer: D QUESTION 87 Which of the following utilities can an administrator use to manage hardware. C. B. Before the drive is replaced. Of which of the following is this an example of? A. services. Establish a theory of probable cause Identify the problem Perform a backup Identify user changes to the computer Answer: C QUESTION 86 Which of the following commands would a technician use to launch the Services MMC in Windows Vista? A. B.mmc gpedit. PCI Express card KVM PCMCIA card Docking station Answer: D QUESTION 84 A technician has a security device which displays a number that changes overtime. C. D. D. D.

Windows Vista Ultimate Windows Vista Home Windows XP Home Windows XP Professional Answer: A QUESTION 92 Which of the following may cause RFI on a wireless network? (Select TWO). D. C. D. A.11g has the potential to support up to: A. E. B. Firewall Smart cards Passwords Biometrics Answer: A QUESTION 90 A BSOD in Windows provides which information? A. B. Driver updates for new installations Save information for critical files before system shut down Diagnostic purposes of a critical system error A detailed description and remedy of a software related problem Answer: C QUESTION 91 Which of the following versions of Microsoft Windows includes Media Center? A. C. B. Answer: C QUESTION 89 Which of the following BEST provides intrusion prevention for a LAN from a remote location? A. C. 50Mbps. C. 11Mbps. Cordless phone LCD Magnet Microwave CRT Answer: AD . D. C. D. B. 54Mbps. 100Mbps. B. D.QUESTION 88 802.

A security encryption feature that encrypts wireless traffic with an access point for communication. RIMM DDR RAM SDRAM SODIMM Answer: D QUESTION 96 Which of the following MOST accurately describes a VPN? A. C:\Windows\System32 C:\ProgramFiles C:\Users\ C:\Program Files (x86) Answer: D QUESTION 94 A laptop's battery will not charge. C. B. D. D. a technician should look in which of the following default locations? A. BIOS Control Panel Internet Explorer Properties Windows Power Management Answer: A . B. Which of the following BEST solves this issue? A. Answer: B QUESTION 97 A technician needs to configure a workstation for Wake on LAN. D. A network which has no connection to the Internet and is private by design. B. B. D. Remove all unneeded peripherals Toggle the Fn keys Swap the A/C adapter Plug the laptop into a UPS Answer: C QUESTION 95 A technician needs to upgrade the memory in a laptop. C. C. Which of the following memory types would be the correct type? A. A security feature that throttles bandwidth and closes ports when possible virus traffic is detected. C. B.QUESTION 93 When looking for 32-bit applications installed on a 64-bit version of Windows Vista. Where can the technician configure this setting? A. D. A private tunnel through the Internet to securely communicate with a remote network. C.

QUESTION 98 Which of following motherboard expansion slots supports a HD video card? (Select TWO). A. B. C. D. E. PCIe ISA AGP EISA CNR

Answer: AC

QUESTION 99 A technician needs to upgrade the memory in a laptop. Which of the following memory types would be the correct type? A. B. C. D. RIMM DDR RAM SDRAM SODIMM

Answer: D

QUESTION 100 Which of the following keys is pressed to enter the Windows boot options after POST? A. B. C. D. F1 F8 F10 F12

Answer: B

Exam C QUESTION 1 The POST process of a computer is designed to: A. B. C. D. Load the operating system into memory during power on. Test the essential components of the system during power on. Test the software and hardware drivers before the operating system loads. Check for the latest motherboard firm ware updates.

Answer: B

QUESTION 2 A user reports that whenever they click on a website link the incorrect website appears and is always advertising discount prescription medicine. Which of the following BEST describes what is happening with the system? A. B. C. D. The sites are based on the user's cookie preferences. The default search page needs to be reset. The browser is corrupt and needs to be re-installed. The system has a spyware/malware infection.

Answer: D

QUESTION 3 Which of the following ports is the default for HTTPS? A. B. C. D. 80 125 443 8080

Answer: C

QUESTION 4 Which of the following network cable types is MOST often used in environments where physical security of the data is the top priority? A. B. C. D. UTP Coaxial Fiber optic STP

Answer: C

QUESTION 5 A user reports that a laptop is too hot to use in their lap. Which of the following should the technician check FIRST? (Select TWO). A. B. C. D. HDD Fan Heat sink Processor

E. Battery Answer: BC

QUESTION 6 A laptop is required to have hardware level authentication security. Which of the following would be the BEST solution? A. B. C. D. Install pre-logon authentication management software. Install laptop anti-theft cables. Use OS level software. Use biometric scanners built into the laptops.

Answer: D

QUESTION 7 After successfully removing Spyware from a user's computer and verifying full system functionality, which of the following should a technician do NEXT? A. B. C. D. Install an anti-spyware application to guard against future infection. Inform management of the issue and suggest a disciplinary follow-up. Question the user in order to discover where the Spyware came from. Advise the user to stop visiting websites with questionable content.

Answer: A

QUESTION 8 A customer reports the optical drive is no longer responding. Which of the following questions should be asked FIRST? A. B. C. D. "Did you log in with an administrator account?" "Have you been to any inappropriate websites?" "What have you changed since the optical drive worked properly?" "What has changed since the optical drive worked properly?"

Answer: D

QUESTION 9 Which of the following port types is considered a high speed communication port? A. B. C. D. SCSI Serial NIC Parallel

Answer: C

QUESTION 10 Which of the following processors uses a LGA775 socket? A. Intel Itanium B. Intel Core 2 Duo

Bluetooth Infrared Ethernet CellularWAN Answer: A QUESTION 13 A technician wants to turn off Direct3D acceleration.C. Event Viewer msconfig dxdiag Services Answer: C QUESTION 14 A technician wants to ensure that a computer will always attempt to boot from an optical drive.com Windows Registry Answer: A QUESTION 15 A user reports that print jobs sent to a local printer are printing out as blank pieces of paper. C. D. B. C. D. Which of the following steps should the technician perform FIRST on the printer to determine the cause? . In which of the following locations is the setting to disable this option? A. AMD Athlon XP D. D. D. SFC Defrag Attrib Deltree Answer: B QUESTION 12 Which of the following communication types allows a user to connect a set of headphones to stream audio at a range of 15 feet (5 meters)? A. C. C. AMD Athlon 64 Answer: B QUESTION 11 Which of the following preventative maintenance applications should a technician schedule to run on a regular basis? A. B.ini file Command. Where would they change the setting to modify the boot order? A. System BIOS System. B. B.

D. C. B. and a smart card Answer: A QUESTION 20 A computer's specifications require that a technician install a memory with the greatest performance and . C. User ID. and a fingerprint scanner User ID.A. a strong password. Which of the following should a technician use? A. a strong password. VPN Workgroup VLAN Mobile LAN Answer: A QUESTION 17 Which of the following adapter cards allows I/O devices to be connected and transmits data at 8bps. B. B. Stop and restart the print spooler Reload the printer drivers Print an internal test page Replace the printer cable Answer: C QUESTION 16 A remote user needs to setup a connection to their company's network. two bits at time? A. Serial USB SCSI Parallel Answer: D QUESTION 18 Which of the following cable types consists of only four twisted pairs coppers wires (Select 2)? A. D. C. C. C. B. B. UTP Fiber STP Coaxial Answer: AC QUESTION 19 Which of the following is the MOST secure method to authenticate users? A. D. D. D. a strong password. and a token based device User ID and two levels of strong password requirements User ID.

and recycle the parts of the used toner cartridge. Answer: C QUESTION 23 A technician has ordered several cleaning solvents to clean CRT monitors. Which of the following RAM types would the technician use? A. B. Disassemble the used toner cartridge. The keyboard driver is corrupt. dump toner and parts in the trash. The keyboard cable is partially seated. C. B. Single-channel ECC RAM Dual-channel non-ECC RAM Single-channel non-ECC RAM Dual-channel ECC RAM Answer: D QUESTION 21 Which of the following would be used to monitor unauthorized access to data files? A. The memory needs to be replaced. Which of the following is the BEST method to dispose of the used cartridge? A. Disassemble the used toner cartridge. Check with the manufacturer of the used toner cartridge regarding recycling programs. Performance Log and Alerts Event Viewer Security Configuration and Analysis IP Security Monitor Answer: B QUESTION 22 A user states that a section of keys on a laptop do not operate.the ability to reverse data errors. D. Dispose of the used toner cartridge after wrapping it with a plastic bag. In the company handbook On a safety forum On the back of the CRT monitor On the MSDS Answer: D QUESTION 24 A technician replaces a toner cartridge. dump any remaining toner in the trash. D. C. C. D. B. B. Where would the technician find this information? A. The technician would like to know the proper safety procedure if this chemical were to come into contact with an eye. C. D. The system board is faulty. D. Answer: B . C. Which of the following is MOST likely the cause? A. B.

B. Replace the video card on the laptop. Which of the following is the FIRST thing that should be done to ensure the customer resources are restored? A. Answer: A QUESTION 28 A USB flash drive is an example of A. Answer: B QUESTION 29 Which of the following adapter cards allows I/O devices to be connected and can transmit data at 640Mbps? A. Backup the user's data and save it to an external source. D. D. Update video drivers for the video card. C. USB SCSI Parallel Serial . Solid state storage device. Regedit Scandisk FilterKeys User Account Control (UAC) Answer: B QUESTION 27 A technician is re-imaging a customer's computer. D. C. Answer: A QUESTION 26 Which of the following preventative maintenance applications should a technician schedule to run on a regular basis? A. Press the appropriate function + monitor key. B. Rewriteable floppy disk. Backup the registry and save it to a network location. C. Migrate the user's data and save it to the administrator's profile. Magnetic tape drive. Which of the following steps should a technician take FIRST? A. D. Adjust the BIOS settings for external display. B. B. Optical storage device. C. Migrate the user's entire hard drive and save it to an external source. D. C. B.QUESTION 25 A laptop will not output to a connected projector.

B.Answer: B QUESTION 30 Which of the following BEST describes a hub? A. C. AGP CNR PCI PCIe Answer: D QUESTION 34 Which of the following connectors uses the main board ATX connector type? A. D. Centronix 20/24 pin BNC Molex Answer: B . D. B. D. Determines the best route to transmit data Inspects traffic and accepts or declines transmission Broadcasts data to specific network devices Broadcasts data to all network devices Answer: D QUESTION 31 Which of the following does an AGP card provide? A. C. B. C. D. C. Heatsink CPU fan Case fan Thermal compound Answer: C QUESTION 33 Which of the following board types can transmit data up to 8GB/s? A. C. B. Video output Network interface Storage interface Memory expansion Answer: A QUESTION 32 Which of the following would BEST provide cooling to a hard drive? A. B. D.

B. D. D.QUESTION 35 When configuring a touch screen monitor for first use. C. Changing voltage from 120 to 220. Connect the calibration cable Install third party touch screen software Install a screen protector Calibrate the screen Answer: D QUESTION 36 Which of the following operating systems would allow a technician to utilize more than 4GB of memory in a computer? A. C. Converting DC to AC. Windows XP Professional 64-bit Windows XP Home Windows 2000 Professional Windows XP Media Center 32-bit Answer: A QUESTION 37 Which of the following broadband technologies is MOST likely to use an RJ-11 connector? A. B. C. which of the following should be done to ensure optimal functionality? A. C. B. B. Cellular Ethernet Fiber DSL Answer: D QUESTION 38 An AC adapter is MOST commonly used for: A. D. 100BaseT 10Base2 100BaseFX 10Base5 Answer: A . Answer: A QUESTION 39 Which of the following cable standards has a distance limitation of 100 meters (330 feet)? A. B. Powering laptops. D. Converting watts to volts. D. C.

11g Infrared Answer: C QUESTION 41 Which of the following steps in the troubleshooting theory should be performed AFTER full system functionality has been verified? A. Establish a plan of action Test the theory Establish the theory Document actions Answer: D QUESTION 42 Which of the following devices broadcasts regular packets to all ports? A. C. 25 80 3389 8080 Answer: C . B. C. B. D. D.4GHz band with a MAXIMUM data rate of 54Mbps? A. C.11n 802. QoS Latency Parallel Full-duplex Answer: D QUESTION 44 Which of the following ports does Windows firewall open by default for Remote Desktop to work? A. C. D. D. B.QUESTION 40 Which of the following WLAN protocols is in the 2. C. Bluetooth 802. B. B. D. Router Access point Switch Hub Answer: D QUESTION 43 Which of the following could BEST be described as the ability to transmit data in both directions simultaneously? A.

255. B. D.0 1.255.0.255.255.QUESTION 45 Which of the following IP ranges is Class B? A.0. C. B.1.0. D.1-126.255.0-223. which of the following should be a technician check FIRST to make sure the OS will install? A.1.255. Hibernate Sleep Wake on LAN Shutdown Answer: B .255 224. C. D. 128.0-255.0. B. B.255 192. Proper boot order A working DVD drive Partitioned hard drive Formatted hard drive Answer: A QUESTION 47 Which of the following memory technologies will check for and correct single bit errors? A. C. D.0. B.255. C. D.0. C.255.0-191.255 Answer: A QUESTION 46 When installing an OS from a USB key. Parity EDO RAMBUS ECC Answer: D QUESTION 48 Which of the following protocols is used to remotely manage another device? A. POP Telnet SMTP DNS Answer: B QUESTION 49 Which of the following Windows Vista low-power states has the FASTEST computer wake-up time after being turned back on? A.

Which of the following is the BEST source to check to find any available updates? A. D. C. B. B. CRT ESD RFI EMI . An Internet search engine The laptop manufacturer's website A third party website The manual that came with the laptop Answer: B QUESTION 53 Which of the following utilities can be run to determine which program is using the GREATEST system resources? (Select TWO). C. D. C. B. D. E. D. ISA PXE PCI PCIe Answer: B QUESTION 51 Which of the following provides the MINIMUM amount of capacity in order to write a 1GB data archive? A. Task Manager System Information Services and Applications Perfmon Disk Management Answer: AD QUESTION 54 Power cables should be run separately from network cabling to prevent which of the following? A. Blu-Ray DVD-RW CD-RW DVD-ROM Answer: B QUESTION 52 A technician is troubleshooting a problem with a laptop touchpad and has decided to check to see if a driver update is available. C. A. D. C. B. B.QUESTION 50 Which of the following NIC types is required to install Windows XP Professional via the network? A.

The scanner components must be cleaned. Implement preventative measures B. The counter must be reset. However. Verify full system functionality . B. D.Answer: D QUESTION 55 An MFD laser printer is indicating that drum replacement is necessary. B. Identify the problem C. msinfo msconfig nbtstat REGEDIT Answer: D QUESTION 59 Which of the following is the NEXT step in the troubleshooting theory. msconfig msinfo32 net help cmd Answer: B QUESTION 58 Which of the following is used to modify OS. after testing the theory to determine the cause? A. B. D. D. B. C. replacing the drum does not resolve the error message. C. user and device characteristics? A. Install a new toner cartridge. Answer: A QUESTION 56 The contrast ration of an LCD monitor is BEST defined as the ratio between: A. C. Which of the following is the problem? A. Display resolution and brightness. The darkest and lightest displayed output. D. A different type of paper needs to be used. Power savings of a comparable CRT monitor and the LCD. Power consumption and output intensity. Answer: D QUESTION 57 Which of the following commands is used to bring up information about the current hardware and software environment? A. C.

Data encryption Data wipe Format Partitioning Answer: B QUESTION 63 Which of the following monitor connector types has 15-pins? A. which of the following would MOST likely be done to a drive before disposal? A. C. B. D. D. C. Universal lock slots C. D. Password protection . MAC address IP address Printer name Server name Answer: BC QUESTION 61 Which of the following authentication technologies provides the BEST level of security for a laptop? A. VGA HDMI DVI S-Video Answer: A QUESTION 64 Laptop docking stations usually contain which of the following security features? A. B. B.D. C. C. Smart cards Docking station Biometrics Complex passwords Answer: C QUESTION 62 In order to ensure protected company information is not recovered off of a hard drive. Establish a plan of action Answer: D QUESTION 60 Which of the following is required when printing to an LPR port? A. D. Biometric devices B. B.

GPS tracking capability Answer: B QUESTION 65 A color laser printer prints basic color documents on plain paper without error. C. A 32-bit driver can be used on a 64-bit operating system. Adjust the jumper settings to zero.D. and print the configuration and settings page to verify operation. B. Place the jumper over two pins. A 32-bit OS can be installed on a PC with 64-bit processor. B. printer firmware. System Information Task Scheduler System Restore UAC Answer: D QUESTION 67 Which of the following is true about 32-bit versus 64-bit architecture? A. . Which of the following would be the appropriate boot order to solve this dilemma? A. Update the OS drivers. A 64-bit OS can only be installed on a processor with multiple cores. USB > HDD > Optical > Floppy Optical > USB > Floppy > HDD Floppy > Optical > USB > HDD Optical > HDD > Floppy > USB Answer: D QUESTION 69 Which of the following would enable a jumper setting? A. D. however. Which of the following should be done to correct this? A. Update the printer firmware. D. B. C. Answer: B QUESTION 66 Which of the following is a feature offered in Windows Vista but not offered in Windows XP? A. D. A 64-bit program runs at half speed on a 32-bit operating system. C. Run the printer color calibration procedure to adjust for density and registration. Remove the jumper from the pins. Replace the transfer drum and run the color calibration utility. when printing pictures on photo paper it prints out of focus. Answer: C QUESTION 68 A user reports that their PC attempts to boot off the USB flash drive whenever the computer is turned on. B. and then run a printer cleaning page. C. D. C. B.

Incorrect security settings RFI EMI Incorrect wireless channel Answer: B QUESTION 71 A dual core processor facilitates the processing of: A. two-times the speed down two separate channels. Establish a theory. Establish a plan.D. B. which of the following is the NEXT step? A. Answer: D QUESTION 72 A customer states that the PC will not boot. D. two bits down two separate channels simultaneously. Place the jumper over one pin. The technician presses the power button and the unit does not power on. D. C. Answer: C QUESTION 70 After a new wireless network is installed. B. a new customer reports intermittent performance issues of both the wireless signal and phone calls on the cordless phone. Answer: C QUESTION 73 Which of the following is the MOST common web server port? A. B. Verify functionality. 22 80 110 3306 Answer: B QUESTION 74 Which of the following computers would BEST meet the system requirements for installing Windows Vista Business 64-bit? . According to the troubleshooting process. Which of the following BEST describes the issue? A. C. Test the theory. D. C. two-times the speed down one channel. D. two bits down the same channel simultaneously. B. C.

Which of the following is the FIRST step to take in resolving this issue? A. C.A.g. D. and a 20GB HDD with 15GB free space C. A computer with a 1GHz 64-bit processor. B. A computer with a 1GHz 64-bit processor 512MB memory. Later. B. The monitor needs to be degaussed to clarify the picture. A computer with a 1GHz 64-bit processor. the user informs the technician that icons are very large and the text on the monitor is fuzzy and distorted. C. Run the clean/align print head procedure. D. The new monitor has a different native resolution. Remove the print heads and clean them with a soft cloth. B. B. D. 512MB memory. A computer with a 1GHz 64-bit processor. Update the application software. and a 40GB HDD with 10GB free space B. The user states that no software or hardware changes have been performed. and a 40GB HDD with 15GB free space Answer: D QUESTION 75 During the process of installing Windows XP. and a 20GB HDD with 10GB free space D. not clear or not bright) when printing photographs. C. 1GB memory. Hyperthreading Throttling StepDown SpeedStep Answer: D QUESTION 78 A four color inkjet printer is experiencing color washout (e. graphics card with 64MB memory. graphics card with 128MB memory. Which of the following is MOST likely the cause? A. 1GB memory. Answer: C QUESTION 77 Which of the following features of a laptop can save power by dynamically lowering the speed of the CPU? A. Replace the print heads and run the printer color calibration procedure. graphics card with 128MB memory. graphics card with 64MB memory. . D. F5 F6 F7 F10 Answer: B QUESTION 76 A technician replaces a user's 15 inch LCD with a 20 inch LCD. The contrast setting needs to be raised from the default. The monitor firmware was not updated. which of the following function keys would be used to install third-party SCSI and host controller drivers? A. C.

Which of the following would be the FIRST thing to check? A. D. The customer is not using the Safely Remove Hardware Wizard. DEFRAG System File Checker Disk Cleanup SCANDISK Answer: A QUESTION 80 A user has purchased a high-end graphics card for their existing computer. Which of the following motherboard slots will be used to install the card? A. D. The USB ports on the PC are disabled. D. C. ISA PCI IDE PCIe x16 Answer: D QUESTION 81 Which of the following connectors would a bar code reader MOST likely have? A. The flash drive itself is not properly formatted to be used on a Windows computer. B. Answer: B QUESTION 83 A PC has recently been experiencing random shutdowns. D. The USB ports are not properly configured in the BIOS. C. The motherboards built-in temperature reporting tool has alerted to above normal levels inside the case. C. The OS power management settings B. IEEE-1284 HDMI USB SCSI-2 Answer: C QUESTION 82 Which of the following is MOST likely causing random data loss on a USB flash drive connected to a Windows system? A. B. C. B. A build up of excessive dust within the unit . B.Answer: A QUESTION 79 Which of the following utilities BEST identifies non-contiguous files written to the disk? A.

Answer: AB QUESTION 87 Which of the following should NEVER be plugged into a UPS? A. B. A. The UPS battery needs to be replaced.C. BIOS power management settings D. Which of the following should the technician be MOST cautious of due to burn hazards? A. E. Listen to what the customer has to say. The UPS is running a self test. The UPS is charging but will shutdown soon. D. C. Avoid the customer's questions. Answer: D QUESTION 85 A technician has been scheduled to install a maintenance kit in a laser printer. B. Empathize with the customers issues. Which of the following does this flashing light MOST likely mean? A. The UPS is functioning properly. C. HVPS Transfer roller Drum Fuser Answer: D QUESTION 86 Which of the following BEST describes ways to handle customer issues? (Select TWO). It started a few months ago but the PC is still working. Incompatibility of the BIOS and motherboard Answer: B QUESTION 84 A user states there is a flashing light depicting a rectangular object on the front of the UPS. B. C. D. D. Laptop Inkjet printer Server Vacuum cleaner Answer: D QUESTION 88 Which of the following printer technologies uses heat in producing printed output? A. Interrupt the customer to inform them of the solution. Laser . C. Offer a single solution to the customer's issue. D. B.

C. Ribbon Answer: A QUESTION 89 Which of the following motherboard types will fit in a set-top or compact/small form factor chassis? A. The monitor power light is on and the OS seems to be loading. Inkjet C. D. C. D. D.B. Impact D. The video card needs to be flashed. C. D. The display is defective. The internal adapter has not been disabled. B. B. Answer: C QUESTION 93 Which of the following has the HIGHEST connection latency? . Which of the following is the MOST likely cause? A. B. A. BTX AT ATX Micro-ATX Answer: D QUESTION 90 Which of the following are considered RAM types? (Select TWO). E. The new video card is defective. SIMM EPROM PCMCIA CMOS SODIMM Answer: AE QUESTION 91 Which of the following security features would provide the BEST protection in case of the theft of a company laptop with confidential information? A. Domain user account password BIOS Admin password Windows user account password BIOS-level hard drive password Answer: D QUESTION 92 A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. B. C.

D. D. D. D. B. D. B. 533MHz 667MHz 800MHz 1066MHz Answer: C QUESTION 97 Which of the following should be checked FIRST when a wireless card on a laptop that was working yesterday is not working today? A. Antennas are properly connected Driver is properly installed Firmware is up to date Hardware switch is on Answer: D QUESTION 98 . B. B. C. C. C. C. Adware Trojans Spam Grayware Answer: A QUESTION 95 Which of the following encryption types would be the MOST secure when configuring a home wireless network? A. WPA2 encryption SSL encryption WEP encryption WPA encryption Answer: A QUESTION 96 Which of the following is the MAXIMUM speed of RDRAM? A.A. C. B. Satellite Cable DSL Dial-up Answer: A QUESTION 94 Which of the following malicious software types is installed on a machine to track a user's browsing habits and displays pop-ups based on that history? A.

Document findings. C. reboots and problems that may have occurred on a Windows machine? A. Which of the following is the NEXT troubleshooting step the technician should take? A. B. D.Which of the following requires a specific password to be typed manually for connection? A. Answer: D QUESTION 100 Which of the following administrative tools is used to view detained system information about errors. C. Performance Logs Device Manager Event Viewer Services Answer: C . C. Ask the customer to describe the symptoms and identify any changes made to the computer. D. MAC filtering Smart card Biometrics WEP Answer: D QUESTION 99 A technician troubleshooting an issue has implemented a solution. actions and outcomes. Verify and implement preventative measures. B. B. Test the theory and validate the plan. D.

Remove CPU's heatsink. B. Clean CPU's surface and apply new layer of thermal grease. B. Answer: B . clean CPU's surface. and install the heatsink. AGP PCI PCIe CNR Answer: A QUESTION 2 Which of the following wireless encryption standards is the MOST secure? A.Exam D QUESTION 1 Which of the following adapter types is used only for video? A. Replace the case fan. D. C. C. D. D. B. C. C. CAT5e Plenum coated STP CAT6 Fiber optic Answer: D QUESTION 4 Which of the following keys will allow an external monitor to be disabled or enabled? A. D. WEP128 WPA2 w/ AES WPA w/ TKIP WEP64 Answer: B QUESTION 3 Which of the following cable types is not affected by electromagnetic interference but requires specialized tools and techniques to install? A. FN + Appropriate Key ALT + Appropriate Key CTRL + Appropriate Key ESC + Appropriate Key Answer: A QUESTION 5 A computer's BIOS shows that the CPU temperature is above 80 degree Celsius. B. B. C. Which of the following steps should a technician take? A. D. Replace the CMOS chip.

and then return to the customer's first point to build a structured discussion. C. B. The technician should have asked the customer to slow down and allow for a response to a few of the matters brought up in discussion.QUESTION 6 Which of the following network types is used to connect two devices with each other by the use of pairing? A. Reboot the PC using Safe Mode. Heat sink AT ATX UPS Answer: C QUESTION 10 Which of the following would be BEST to use when removing malware from a PC? A. The technician should have transferred the call to a supervisor. C. C. D. The technician should have allowed the customer to finish completely. B. Bluetooth USB FireWire Fiber Answer: A QUESTION 7 Which of the following peripherals will MOST likely not require additional installed drivers? A. B. When the customer is finished explaining the issue. B. The technician decides to place the customer on hold to work on another issue and misses what the customer's problem was. . talking constantly without allowing time for the technician to answer or ask questions. Printer KVM switch Modem Video card Answer: B QUESTION 8 A customer calls in. C. How could have the technician better handled the situation to avoid such a confrontation? A. which angers the customer. the technician asks the customer to summarize the problem again. as the supervisor is better trained to handle such customers. The technician should have only asked closed-ended questions so the customer could not elaborate on the issues and the technician could troubleshoot the issue. Answer: B QUESTION 9 Which of the following is a power supply that has one single plug and socket? A. D. D. D.

C. D. B. B. C. C. FDD HDD NIC PCL Answer: D QUESTION 13 Which of the following adapter types allows for the HIGHEST video quality feed? A.11n Answer: D QUESTION 15 Digital flat-panel monitors have which of the following connector type? A. S-Video HDMI Component VGA Answer: B QUESTION 14 Which of the following wireless standards provides the HIGHEST speed and largest coverage area? A. B. Reboot the PC using Last Known Good Configuration. D. DVI B.11a 802.11g 802. C. 802.B. D. D. B. System Restore UPS Disk Defragmentation Backup Answer: D QUESTION 12 All of the following are considered a boot device EXCEPT: A. Reboot the PC using MSCONFIG with normal settings. RGB . Reboot the PC using Safe Mode with Networking. D. Answer: A QUESTION 11 Which of the following BEST prevents data loss in the event of a hard drive failure? A. C.11b 802.

BNC D. B. D. . B. Which of the following is the name of this card? A. IEEE 1394 NIC Modem Video Answer: C QUESTION 20 A user states that when typing on a Windows XP notebook computer. B. Replace the faulty keyboard with a known good keyboard. C. D. Which of the following is the FIRST action to perform? A. and CAT6 use which of the following cable connector types? A. C. RJ-45 Coaxial Fiber RJ-11 Answer: A QUESTION 17 Which of the following should be used to better transfer heat from a computer component to a heatsink? A.C. B. D. They provide backup power in case of an outage. D. B. They provide the circuitry required for sleep mode. They are external devices. C. Check if correct keyboard driver is installed. Answer: B QUESTION 19 A technician is repairing a PCI card with an RJ-11 port. RCA Answer: A QUESTION 16 CAT5. CAT5e. Liquid cooling system Thermal compound Active cool fan Waterproof adhesive Answer: B QUESTION 18 Laptop power adapters have which of the following characteristics? A. They conform to the ATX standard. C. digits appear instead of normal characters.

C. D. D. Which of the following versions can be used to accomplish this? A. Which of the following should the technician ask the customer? . B. C. Windows Vista Home Premium Windows Vista Home Basic Windows Vista Ultimate 64-bit Windows Vista Business 64-bit Answer: A QUESTION 23 Which of the following should be performed FIRST to determine if a faulty video card is the cause in a laptop that will not display video? A. Computer Management Device Manager Power Options Task Manager Answer: C QUESTION 22 A user is currently running Windows XP Media Center 32-bit and wants to upgrade to Windows Vista. B. C. B. C. D. Windows XP 64-bit Windows Vista 32-bit Windows 2000 Professional Windows XP 32-bit Answer: A QUESTION 25 A customer calls to inform a technician that they are having a computer problem? The technician is investigating the cause of the problem. Check if the numlock key is enabled. C. D. An in-place upgrade is required. D. Reseat the keyboard cable. B. Answer: D QUESTION 21 Where is the 'when I close the lid of my portable computer' option configured in Windows XP Professional. on a laptop? A. Plug in an external monitor Reseat the video card Replace the LCD Install additional RAM Answer: A QUESTION 24 Which of the following operating systems is capable of addressing 12GB of RAM? A.

D. "Have you crashed your computer before?" "What did you do to the computer?" "What was the last thing you did before you crashed your computer?" "What was the last thing the computer did before it crashed?" Answer: D QUESTION 26 Which of the following is the BEST way to secure wireless traffic to an access point? A.A. D. D. the computer boots fine. C. Use 802. D. B. C. C. The computer's power supply has insufficient wattage. 180 255 443 8080 Answer: D QUESTION 28 Which of the following uses a passive system for cooling? A. The new video card is defective. Which of the following is MOST likely causing the shut down? A. The video card's drivers must be loaded before the card is installed. C. B. The computer starts to load the OS and then shuts down. When the client removes the new video card and uses the on-board video. D. Processor fan Heatsink Liquid cooling system Case fan Answer: B QUESTION 29 A client installs a new video card with 512MB of onboard RAM. B. The video card is an incompatible component. Answer: C QUESTION 30 Which of the following is an example of a Class C IP address? . C. B. B.11g WPA WEP SSID broadcast disable Answer: D QUESTION 27 Which of the following is an alternate HTTP port that can be used commonly in business environment? A.

Which of the following should the technician check FIRST? A. Monitor Power supply CPU fan Case fan Answer: B QUESTION 33 A technician is in charge of migrating Windows XP users over to new Windows Vista workstations. Which of the following is the FIRST step that the technician should take to resolve the issue? A. B. D. The technician should seek assistance from an available customer.0. The technician should always bend at the waist and lift with their back. Ask the customer to describe the symptoms and identify any changes made to the computer.0. D. C. Answer: D QUESTION 35 . User Account Control applet User State Migration tool Windows Automated installation kit Windows Powershell Answer: B QUESTION 34 Which of the following safety procedures is the BEST when lifting heavy equipment onto a repair bench? A. Ask the customer if they are the only one having the problem and identify recent breaches to the office.0 255. Document the actions of the customer and establish a plan to prevent further problems. B. B.255. C.0 127. Which of the following tools would allow the technician to accomplish this in an automated process? A.0.A. D.255.255 Answer: C QUESTION 31 A customer reports that their computer has been giving them problems for the last few weeks and calls a technician to correct the problem. D. The technician should get assistance from another technician. The technician should always bend at the waist and lift with their arms. C. Answer: B QUESTION 32 The technician powers on a PC.255. D. Run diagnostic tests to see if the problem is intermittent or ongoing. it instantly shuts down and emits an odor.255. B. 128. B. C.255 192. C.0.

255. B. B.1-126. D.255. D. Thermal Inkjet Dot Matrix Laser Answer: A QUESTION 37 Which of the following adapter cards allows I/O devices to be connected. B.255 Answer: C QUESTION 39 Which of the following keys is pressed to enter the Windows boot options after POST? A. D. B. F1 F8 F10 F12 Answer: B QUESTION 40 . D.1.Which of the following BIOS level settings allow an administrator to view warnings on possible hardware level changes? A.0.255.0.255. C. D. Drive lock Intrusion detection BIOS password Trusted platform module Answer: B QUESTION 36 Which of the following printer types would allow a technician to print receipts without ink? A.0. B.0-223.0.0.255.0.255 192. and is usually rated by baud rate? A.0-191.255 128. 240. C.0-254. C. C.255.1.255.255 1. Serial USB SCSi Parallel Answer: A QUESTION 38 Which of the following IP ranges is Class A? A. can transmit data one bit at a time.255. C.

even with a full paper tray. The wrong type of interface cable is being used. The automatic document feeder is faulty and needs replacing.Which of the following is performed on a touch screen to enable touch accuracy? A. A day later the user reports slower response times than usual. D. Answer: B QUESTION 44 A laser printer is received for repair work with a description of: 'failing to pick up paper during prints. Lower refresh rate Degaussing Lower resolution Calibration Answer: D QUESTION 41 A technician just installed an antivirus suite on a workstation. C. C. D. end the call as quickly as possible. Maintain a positive attitude about the situation. . Suggest the customer speak with someone else if they question the advice provided.' Which of the following is the cause of such an occurrence? A. C. B. The customer is using non-OEM supplies. B. If the customer thinks the advice is wrong give alternative solutions. B. Which of the following is the user MOST likely experiencing? A. Which of the following conditions would MOST likely contribute to this problem? A. Answer: AD QUESTION 43 A customer using a MFD frequently experiences an error code related to overheating. The drum is dirty and needs to be cleaned. C. D. Use a calm speaking voice to avoid irritating the customer. D. D. C. The rollers are dirty and need to be cleaned. E. Advertisements Resource consumption A trojan infection Unremoved viruses Answer: B QUESTION 42 Which of the following techniques should be used when dealing with customers? (Select TWO). The customer is using the incorrect paper type. B. A. It is kept up-to-date and has recently scanned the system. The equipment does not have proper ventilation. If the customer exhibits frustration. B. The incorrect print driver is installed.

The fuser is not functioning.Answer: B QUESTION 45 A technician prints a test page from the printer's front panel and the printer consistently prints one page of data across two pages of paper. Which of the following processors would the technician use in this system? A. C. Pentium 4 B. D. C. D. Which of the following should the technician recommend the client to check FIRST? A. The printer driver needs to be updated. B. B. Which of the following is the cause of the problem? A. Anti-static pad Multimeter Cleaning pads Thermal grease Answer: A QUESTION 49 A technician receives a request to build a machine and install a 64-bit operating system. B. D. The paper tray media type is not set up. B. Answer: D QUESTION 46 A client has purchased external speakers for their computer. C. Celeron . After plugging the audio jack into the computer the client gets no sound from the speakers. C. If the left speaker and right speaker are reversed If the speakers are compatible with the operating system If the speakers' power supply is plugged in If the speakers are set to digital or analog Answer: C QUESTION 47 With which of the following devices is a TWAIN32 driver MOST commonly associated? A. The paper tray media size is wrong. D. Webcam Mouse Printer Scanner Answer: D QUESTION 48 Which of the following tools would a technician use to perform a memory upgrade? A. Athlon XP C.

C. put in new sound card. remove memory. Which of the following is an appropriate response from the technician? A. C. remove sound card. Explain there are many causes for network card failures and confirmation is needed. remove sound card. C. The technician asks the customer to perform some diagnostic steps and the customer insist that it is a bad NIC and the diagnosis is a waste of time. Explain that the technician is trained to do repair and the customer may be mistaken. D. B. Place the batteries in a local refuse receptacle. remove all cables including power cord. B. Explain that if the customer does not cooperate help cannot be provided. Put on anti-static strap. Answer: C QUESTION 53 Which of the following is a best practice method to dispose of rechargeable batteries? A. Wrap the batteries in a waterproof material and dispose of them. remove cover and cables including power cord. Discharge the batteries and then dispose of the outside container. C. D. and put in new sound card. Send the customer a new NIC card and explain how to install it. uninstall drivers. replace power supply. Put on anti-static strap.D. Answer: C QUESTION 52 A customer reports that they cannot get onto the Internet and has determined that the network card is defective. Remove cover. Uninstall drivers. put in new sound card. remove cover. put on anti-static strap. Turn the batteries over to an authorized recycler. B. remove all cables including power cord. D. B. remove cover. Itanium 2 Answer: D QUESTION 50 Which of the following processors uses a LGA775 socket? A. Answer: B QUESTION 54 Which of the following is the MOST important factor to consider when choosing memory upgrades? . remove sound card. remove all cables. Intel Itanium Intel Core 2 Duo AMD Athlon XP AMD Athlon 64 Answer: B QUESTION 51 Which of the following steps BEST describes how to replace a defective sound card in a desktop PC? A. D. uninstall drivers. and put in new sound card.

Whenever the technician attempts to reply to a statement from the customer. C. Use grounded outlet. B.A. B. Size Price Availability Compatibility Answer: D QUESTION 55 When replacing a component inside a PC. B. D. Which of the following would have been a better course of action for the technician to take? A. B. Tell the customer that the call is being terminated and hang up. Use magnetic screwdriver. C. D. Interrupt the customer and ask to be allowed to respond. Answer: D QUESTION 56 A client calls and becomes belligerent and inappropriate with the technician. Repeat what is being said multiple times so that the customer can understand exactly what to do. D. which of the following should be used to avoid electrostatic discharge (ESD) damage? A. Allow the client to vent their frustration and offer to transfer the call to a supervisor if the client requests. Immediately transfer the call to a supervisor as the supervisor can be of further assistance to the client. Which of the following would be recommended to deal with this customer? A. The technician responds in return with an insult and a loud verbal argument ensues. which of the following techniques would be MOST helpful to ensure that effective communication is taking place? A. D. the customer begins yelling. C. Answer: D QUESTION 57 A technician answers a support call from a very frustrated user. C. C. Frequently paraphrase what the caller is saying. Put the customer on hold until they calm down. Speak very slowly when replying to the customer. Let the customer finish expressing themselves without interruption. Inform the client that the technician will not assist the client further until an appropriate tone is reached. D. Answer: A QUESTION 58 When dealing with customers on the phone that are not very comfortable with technology. Use anti-static wrist strap. . Use loopback plug. Tell the customer to send an email stating exactly what the problem is that the communication between the two parties is clear. B. Hang up on the client immediately to avoid further confrontation and hope that the client calls back to receive another technician.

" "You should report your issue to my supervisor so that appropriate actions can be taken. B. B. Ask for detailed technical information. Which of the following would be an appropriate step to take? A. D." "That technician does not know what they are doing. End the call quickly. "Do you think you need another hard drive installed?" "What did you do to cause the problem?" "Have you been on any inappropriate websites recently?" "Was any new hardware or software added recently?" Answer: D QUESTION 60 A technician is unable to find a solution for a customer's PC issue. C. and is very frustrated." Answer: D QUESTION 63 If a technician is getting frustrated during a support call. C. Answer: C QUESTION 61 Which of the following techniques is very helpful for gathering detailed information on a support call from a home user? A. D. Answer: C QUESTION 62 After attempting a solution suggested by a previous technician. Which of the following would be an appropriate response? A. B. B. Use open-ended questions. Refer the customer to the support section of the PC manufacturer's website. which of the following could the technician employ to avoid irritating the customer? A. C. "Let me transfer you to the previous technician so that a solution can be reached. D. D. Use closed-ended questions. let me help you to resolve the issue.Answer: A QUESTION 59 A customer calls a support desk to report that their PC is running slowly. Use indirect statements. even if a solution has not been found. Escalate the call to a supervisor to register a complaint." "Please describe the problem and we will try to resolve it. Inform the customer that a solution is not available and a new system must be purchased. Consult with co-workers for additional ideas. Which of the following would be the BEST question for the technician to ask? A. a user calls back because the solution did not work. C. .

System board Hard drive Battery Inverter Answer: D QUESTION 67 A technician wants to build a new computer with a high performance graphics adapter. C. B. Immediately forward the call to the vendor. C. Answer: D QUESTION 66 In a laptop. D. D. B. D. Which of the following is the BEST action for the technician to take? A. B. Pass the caller to another support representative. C. which of the following components is MOST likely to contain a voltage hazard? A.B. C. B. D. C. Politely refuse to give the information and end the call. Put the caller on hold briefly and take a deep breath. ATX AGP SATA PCIe x16 Answer: D QUESTION 68 A user calls the help desk with a computer issue. Which of the following would be the BEST step for the technician to take? . Answer: C QUESTION 64 Which of the following is the BEST reason to conceal external cabling? A. D. Give the information to the caller. Ask the caller to call back in a while. Which of the following is the recommended expansion bus type? A. Hang up on the caller immediately and report the call to upper management. To avoid the possibility of a trip hazard To raise aesthetics in the office by organizing the office area To reduce the possibility of crosstalk between cables To avoid the deterioration of the cables due to sunlight Answer: A QUESTION 65 A person calls in asking for the name of the vendor that the technician uses for the organization's firewall hardware.

"Can you avoid using the PC that crashed?" "What was the last thing that occurred before the PC had problems?" "What were you doing before the PC went down?" "What was the last thing you did before the PC crashed?" A Composite Solution With Just One Click Certification Guaranteed 81 CompTIA 220-701: Practice Exam Answer: B QUESTION 71 Which of the following ports would a technician enable ECP? A. D. B.A. Answer: C QUESTION 73 . Check the tray two paper rollers for blockage. C. Answer: D QUESTION 69 A computer is not performing when reading or writing to a file. C. Check the tray two paper sensors for blockage and run the printer self test. D. Remove the tray two paper sensor and clean the printhead. Ignore the details the customer provided and begin diagnostic steps. Replace the tray two paper sensor and run the printer self test. clean the printhead. D. USB LPR COM LPT Answer: D QUESTION 72 A laser printer has an error 'tray two paper jam' but tray two does not have any paper in it. Disk Management Backup Disk Defragmenter Disk Format Answer: C QUESTION 70 A frustrated customer has called about their computer that is not functioning correctly. B. Recommend changing components until the problem is resolved. C. and run the printer self test. Which of the following should be used to improve performance? A. C. B. B. D. C. Suggest that the customer reload the operating system. Which of the following is the BEST question to ask the user? A. The user is known to add and remove files frequently on their hard drive. D. B. Listen to the customer and attempt to duplicate the problem. Which of the following should the technician do FIRST? A.

Which of the following cables can be used to directly connect a laptop to a PC for ICS? A. Default gateway Device Manager Radio state All available networks Answer: C QUESTION 78 Which of the following is the MOST common use for a RJ-11 connector? . C. IEEE 1394 cable CAT5 crossover cable CAT5e patch cable Parallel cable Answer: B QUESTION 74 APIPA addressing uses which of the following network classes? A. SDRAM RAMBUS DDR2 DDR Answer: A QUESTION 76 Which of the following characteristics is true of a PCIe x8 card? A. It uses eight memory addresses for storage of data. D. D. B. C. D. C. It has eight lanes by which data is transmitted. It has eight times the bandwidth of a standard PCI card. B. B. D. D. It can use only IRQ8. B. Which of the following items should be checked FIRST? A. Answer: C QUESTION 77 A user calls and states they cannot connect to the wireless network with their laptop even though they were connected yesterday. C. C. B. A B C D Answer: B QUESTION 75 Which of the following has the speed of PC133? A.

D. Upgrade to a newer operating system. which of the following must be done during installation? A. C. B. B. C. Run the installation as a local administrator. Backlit keyboard Touch screen USB mouse Audio headset Answer: B QUESTION 82 When installing the heatsink back into a computer after replacing a failed processor. D. an error message appears stating the user does not have the correct permissions to perform the install. C. D. Thermal compound must be installed between the processor and the system board. Thermal compound must be installed between the processor and the heatsink. Heatsink Fan Liquid cooling Compressed air Answer: A QUESTION 81 Which of the following human input devices (HID) typically requires calibration on first use? A.A. Answer: B QUESTION 80 Which of the following passive cooling methods BEST dissipates a component's heat? A. Printer connection Ethernet connection Telephone connection Hard drive connection Answer: C QUESTION 79 During a new application installation. D. Which of the following is the BEST way of successfully installing this application? A. B. Answer: A QUESTION 83 . B. Get the latest version of the application. C. An isopropyl alcohol pad must be placed between the processor and the system board. Edit the NTFS permissions for the C:\ drive. An isopropyl alcohol pad must be placed between the processor and the heatsink. D. C. B. and the installation fails.

1 Bluetooth IEEE 1394 RS-232 Answer: A QUESTION 85 Which of the following is an example of hot swappable technology? A. PATA PS/2 USB IDE Answer: C QUESTION 86 A client needs a laser printer cleaned. Office vacuum Toner vacuum Damp cloth Air compressor Answer: B QUESTION 87 Which of the following is an example of a hot swappable component on a laptop? A. B. C. Establish a theory of probable cause. C. D. B. USB 1. D. D. C. B. Answer: A QUESTION 84 Which of the following interfaces can support the MOST devices per port? A. D. Which of the following tools would be appropriate to clean the inside of a laser printer? A. D. Establish a plan of action to resolve the problem and implement the solution. Internal wireless adapter CPU PCMCIA card RAM Answer: C QUESTION 88 Where is the ASR tool found by default in Windows XP? . Question the user and identify any user changes to the computer.Which of the following should be done FIRST when identifying and troubleshooting a problem? A. C. B. C. B. Test the theory to determine cause.

3V +5V -12V +12V Answer: A QUESTION 93 Which of the following motherboard components quality can be measured using DPI? . B. 2GB 4GB 8GB 128GB Answer: D QUESTION 92 Which of the following voltages is MOST commonly associated with DIMMS? A. C. +3. B. 1 2 3 4 Answer: B QUESTION 91 Which of the following describes the random access memory limitations with Vista 64-bit operating system? A. Which of the following should the technician recommend? A.A. D. In Computer Management In the Backup Tool In Recovery Console In Windows System Restore Answer: B QUESTION 89 A user wants to install an external hard drive using the fastest connection available. C. B. B. D. C. C. C. USB 1. D. D.1 eSATA USB 2.0 IEEE 1394 Answer: B QUESTION 90 Which of the following describes the number of processors supported in Windows XP Professional 32-bit edition? A. B. D.

D. Answer: A QUESTION 95 A user explains that after the office was vacuumed the previous night their sound is not working and they cannot get onto the network. allowing free space to be at the end? A. D. Speakers are muted Answer: A QUESTION 96 Which of the following utilities moves files to the beginning of the hard drive. C. Which of the following should the technician do NEXT? A. B. Which of the following represents the location where a technician can look to find the error codes associated with these problems? A. Ask a senior technician for verification. D. broken or unplugged cables UPS is unplugged NIC and sound card are disabled in Device Manager. PS/2 port Audio interface Display adapter IEEE 1394 port Answer: C QUESTION 94 A technician has verified the system is running correctly after a repair and has performed preventative maintenance tasks.A. C. C. Event Viewer Task Manager ODBC Services Answer: A . B. Which of the following is the MOST likely cause? A. D. B. Finalize documenting the repair process. Defrag Scandisk Chkdsk Format Answer: A QUESTION 97 A client is having some unexpected application shut downs and system reboots. B. B. Check Microsoft Knowledge Base for possible related issues. C. The user has verified that all of the PC's cables are plugged into their respective ports. Frayed. D. Ask the user if any recent changes have been made to the system. C.

implement preventative measures. actions taken to resolve and the outcome. D.cab file and look for the driver Reconnect the printer to the computer Disable the device in Device Manager Answer: A QUESTION 99 A technician has implemented a solution to resolve a customer's issue with frequent unexpected system restarts. C. Install the driver from the vendor CD Extract the driver. D. B. Which of the following should the technician do NEXT? A. C. B. Document the issue and include details regarding findings. Answer: A QUESTION 100 Which of the following is a security access control method that uses the physical attributes of the user? A. if applicable.QUESTION 98 A technician installs a PnP printer and Windows cannot find the driver. C. Which of the following should be the technician's NEXT troubleshooting step? A. list other possible causes. Biometrics User Account Control (UAC) FilterKeys BitLocker Answer: A . Establish a theory of probable cause based on previous tests and determine next steps to resolve. Test the theory to determine if the solution will really correct the issue. D. B. Verify full system functionality and.

Which of the following is the MOST likely cause? A.Exam E QUESTION 1 A customer purchased a USB printer. D. Restart the PC. D. B. C. which of the following locations allows the mouse pointer to snap to the default button in a window? A. Install the manufacturer driver with the CD. The software is still looking for the defective scanner. B. The driver software needs to be updated. Answer: B QUESTION 4 In Windows XP. The document the user is printing is not formatted properly. but the reader will not scan any items. Run a test page on the printer. The user has the wrong cable type connected to the printer. Start>Settings>Control Panel>System>Hardware Start>Settings>Control Panel>Display>Appearance Start>Settings>Control Panel>Mouse>Pointer Options Start>Settings>Control Panel>Mouse>Pointers Answer: C QUESTION 5 Which of the following methods is the correct use of a KVM switch? A. Which of the following should be the FIRST step to install the printer? A. C. To connect multiple computers to one set user interface C. C. The new scanner needs to be programmed. D. Answer: D QUESTION 3 A technician replaces a defective bar code reader with a new bar code reader that is the same model. The technician connects a known good scanner to the system and that scanner works properly. The user has the wrong driver installed for the printer. Which of the following is the MOST likely problem? A. B. B. C. To connect multiple monitors to one computer B. D. Download and install the latest manufacturer driver. The operating system recognizes the new reader. To connect multiple computers to each other . The new scanner has a bad cable. The printer is in a low power mode. Answer: D QUESTION 2 An end user reports that they cannot access any of the features of a particular printer.

Processor cooling fan is not functioning. The user has defragmented the hard drive. The room has adequate cooling. Answer: A QUESTION 7 An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. B. RJ-45 RJ-11 LC SC Answer: A QUESTION 10 Which of the following describes the Windows XP loading process? . D. Reboot and then install new drivers. C. D.' Remove the drivers' entry from the registry. B. The PC will boot up. To connect multiple keyboards to one computer Answer: B QUESTION 6 A technician just updated the drivers on the DVD drive in a computer. but locks up after 5 to 10 minutes of use. it will not reboot immediately. C. Answer: A QUESTION 9 Which of the following connectors is MOST commonly used for UTP cable? A. Memory has become unseated. B. Network data cables are damaged. D. Which of the following is the MOST likely problem? A. Which of the following will restore the computer to a usable state? A. The CPU heatsink is underrated for the CPU. After a lockup. Place the old driver disk in the DVD drive and reboot the system. The power supply is underrated for the electrical load of the PC. The PC air intakes are clogged with cement dust.D. Which of the following is the MOST likely cause? A. C. D. Answer: D QUESTION 8 A user reports a problem with a PC located in the same room as cement testing equipment. After restarting the computer the operating system reaches the Windows splash screen and then stops responding. Remove the DVD drive from the system. Reboot. press F8 when Windows starts and select 'Last Known Good Configuration. B. Allow Windows to load the old driver from the disk. C. The PC has a virus.

The MBR loads NTLDR and FAT32. B.0. C. NTLDR loads several files including the HAL.0. D. Answer: D . Replace the hard drive. C. D. C. Rebuild the master boot record using FIXMBR from within the Windows Recovery Console. D. B.A. Format the hard drive and reinstall Windows. Windows Explorer>Tools>Folder Options>View tab>Check 'Hide protected operating system files' Windows Explorer>Tools>Folder Options>View tab>Uncheck 'Hide protected operating system files' Windows Explorer>Tools>Folder Options>View tab>Uncheck 'Display the contents of system folders' Windows Explorer>Tools>Folder Options>View tab>Check 'Hide extensions for known file system types' Answer: A QUESTION 12 Which of the following should the technician use to have the ability to check properties of a user's pagefile in Windows XP? A. including NTLDR.1 msconfig dxdiag ipconfig /all Answer: D QUESTION 14 A computer fails to boot into Windows XP and is displaying an 'invalid boot disk' error message on startup. Which of the following should the technician check FIRST? A. Windows Explorer>Tools>Folder Options>View tab>Uncheck 'Hide protected operating system files' Answer: D QUESTION 13 Which of the following command prompt utilities would a technician use to display the physical address of a network adapter? A. B. Windows Explorer>Tools>Folder Options>View tab>Check 'Display the contents of system folders' D. D. the root operating system. Verify the hard drive is selected as a boot option in BIOS setup. NTLDR passes control to NTOSKRNL. Windows Explorer>Tools>Folder Options>View tab>Uncheck 'Hide extensions for known file system types' C. ping 127. Answer: C QUESTION 11 Which of the following should the technician do so that the user will not be able to see the files required to boot Windows XP? A. C. The MBR loads several files. Windows Explorer>Tools>Folder Options>View tab>Select 'Show hidden files and folders' B. B.

Answer: C QUESTION 18 A technician is working for a large defense contractor and is asked to come up with a security solution other than passwords to identify a user on a limited classified computer. User dialog box Domain policy folder General tab Share folder Answer: A QUESTION 16 Which of the following is the minimum page file size supported in Windows XP? A. A size equal to the physical memory Zero MB 2MB A size equal to 1. Which of the following is the BEST solution? A. D. Update the firmware on the machine to accommodate for higher temperatures. C. . C. Smart card with PIN Tamper proof casings Cameras Security locks Answer: A QUESTION 19 A client has told a technician that Windows Media Player (WMP) does not work with some of their media devices. Delete WMP and then re-install. D. D. B. B. B. B. C.QUESTION 15 Using the Microsoft Management Console (MMC) in Windows XP Professional.5 the times of the physical memory Answer: C QUESTION 17 A dry cleaner is having issues with their computer overheating. Which of the following is the BEST solution to remedy this problem? A. Open the media devices and re-install media drivers. Relocate the machine to a cooler part of the building. which of the following forces a user to change their password at the next login? A. Which of the following preventive maintenance techniques would be the BEST short-term resolution to the problem? A. B. Go to device manufacturers and download new software drivers. D. C. Use a can of compressed air to clean out blocked ventilation. Use Disk Cleanup and Defrag to keep the machine from working as hard. C.

B. stealing a user's identity and making changes to their accounts. The memory is faulty. The operating system is displaying no networks are in range. The operating system needs to be reinstalled. . a prank where someone sends an unauthorized e-mail attempting to close a user's e-mail account. The hard drive is faulty. B. Which is the MOST likely cause? A. Open WMP menu and check for updates. Unwanted or unsolicited advertising e-mail. B. then download. Answer: D QUESTION 22 A Denial of Service (DoS) attack is: A.D. an attempt to bring down a website or other online service. Type of virus that can remove the contents of a users e-mail account. The wireless NIC card is disabled. D. D. an attempt to change a user's password to prevent access to a service by repeatedly guessing the user's information. C. Answer: B QUESTION 21 Which of the following is the definition of spam? A. More than 2GB of available free space Two partitions Windows Vista Business Edition All drives must be converted to Dynamic Disks Trusted Platform Module (TPM) Answer: BE QUESTION 24 The Complete PC Backup feature is available in which of the following versions of Windows? (Select TWO). D. Another user at the same location is connected to wireless with no issues. An attack where repeated attempts are made to guess a users e-mail password. Answer: A QUESTION 23 Which of the following is required to support BitLocker drive encryption with default settings? (Select TWO). E. B. Answer: D QUESTION 20 A user is trying to connect to a wireless network at home with a laptop. C. A malicious program that removes contacts from a user's address book. D. A. C. C.

eliminating the need for thirdparty antivirus solutions. C. D. B. B.4GHz phones. which of the following is a recovery option available in the Recovery Environment dialog box? A. Event Viewer Device Manager System Configuration Utility Command prompt Answer: D QUESTION 27 Which of the following authentication technologies are often changed every 15-90 days in a corporate environment to provide added security? A. UAC allows a computer administrator to add new user accounts to the system.A.11n 802. B. C.11b 802. F. G. but has determined that the office next door uses 2. UAC ensures that viruses and other malware cannot infect the computer. C. D. UAC ensures that standard users cannot access the files and folders of administrative users. E. 802. configure passwords and settings for existing users. C. Windows Vista Ultimate Windows Vista Business Windows XP Professional SP2 Windows 2000 Professional Windows Vista Home Basic Windows Vista Home Premium Windows XP Home Answer: AB QUESTION 25 A customer wants to install a wireless network. Biometric devices Usernames Passwords Smart cards Answer: C QUESTION 28 Which of the following BEST describes the purpose of user account control (UAC) in Windows Vista? A. B.11g Answer: C QUESTION 26 In Windows Vista. or remove existing user accounts. C. D. B. Which of the following wireless standard should a technician recommend to prevent interference from the phones? A. D.11a 802. .

B. Use the delete key on the keyboard instead of the delete option in the GUI. Connect an external monitor to determine if the graphics adapter has failed. Boot the computer and verify that everything is working normally. After replacing the power supply. which of the following methods can be used to permanently delete files. Hold the control key while deleting the file. Remove the battery and use only the power adapter. Answer: D QUESTION 29 A technician is replacing a power supply which failed following an electrical spike. Reinstall the user's operating system. C. Document that the repair has been completed. The laptop appears to be powering on and booting normally. B. C. B. select 'Permanently Delete'. D. UAC ensures that important changes cannot be made to Windows Vista without the permission of a computer administrator. Which of the following is the BEST option? A.D. Answer: B QUESTION 30 A technician is troubleshooting a laptop that displays no video on the LCD. D. C. which of the following steps should the technician take NEXT? A. C. Boot into Last Known Good Configuration. Right click the file to be deleted. Try booting from a bootable CD. D. Answer: C QUESTION 32 Which of the following should be used to kill a process that is not responding? A. Answer: A QUESTION 31 In Windows Vista. Replace the motherboard in case it has also been damaged by the power spike. D. B. without sending the files to the Recycle Bin? A. A. msinfo32 . Hold the shift key while deleting the file. Task Manager listsvc fixboot Device Manager Answer: A QUESTION 33 Which of the following utilities can show startup programs? (Select TWO).

Replace the CD drive. C. 3 4 5 6 Answer: C QUESTION 35 A customer recently bought a new DVD drive to install into an existing workstation with a CD drive already installed. D. Answer: A QUESTION 36 A technician needs to make some changes in the registry for file extension updates.ini systeminfo msconfig Answer: AE QUESTION 34 Advanced Power Management (APM) has a number of power-states. B. How many states does APM have? A. C. Which of the following command line tools would the customer use? A. Which of the following command line tools would they use? A. sysedit boot. B. Update the BIOS. C.B. Replace the DVD drive. D. C. B. Change the jumper settings. Which of the following will fix the problem? A. D.msc dxdiag Answer: D QUESTION 38 . edit systeminfo gpedit. the BIOS reports the drives do not exist. B. After installing. E. C. D. regedit msconfig edit dxdiag Answer: A QUESTION 37 A customer wants to know what version of DirectX the current workstation has installed. D.

Which of the following is used by attackers to trick a user into sharing sensitive information or passwords? A. B. C. D. War dialing Brute force attack Social engineering Trojan attack

Answer: C

QUESTION 39 Which of the following are some of the performance requirements for Windows Vista Aero? (Select TWO). A. B. C. D. E. 1GB of system RAM 1GHz CPU 64MB Video Adapter 500GB hard drive LCD monitor

Answer: AB

QUESTION 40 Which of the following connector types is used for a 100BaseT network? A. B. C. D. RJ-12 RJ-11 RJ-14 RJ-45

Answer: D

QUESTION 41 Which of the following is an example of a serial port? A. B. C. D. LPT1 PRN COM1 VGA

Answer: C

QUESTION 42 Which of the following motherboard types will fit in a set-top or compact/small form factor chassis? A. B. C. D. BTX AT ATX Mini-ITX

Answer: D

QUESTION 43

Which of the following storage media has the HIGHEST potential capacity? A. B. C. D. Blu-Ray DVD Tape CD

Answer: C

QUESTION 44 Which of the following cables consists of only two twisted pairs of copper wires? A. B. C. D. Coaxial Fiber POTS line UTP

Answer: C

QUESTION 45 A customer states that the RJ-45 cable is broken and a new one is needed. Which of the following is the client referring to in this situation? A. B. C. D. Ethernet cable for the DSL modem Phone cable from the dial-up modem IEEE 1394 cable from the external hard drive Coaxial cable for the cable modem

Answer: A

QUESTION 46 Which of the following printer technologies provides the LOWEST cost per page? A. B. C. D. Laser Dot matrix Dye-sublimation Inkjet

Answer: A

QUESTION 47 A high-end workstation has four internal hard disk drives. One drive holds personal data, one drive holds corporate documents, one drive holds the operating system, and the last drive holds the software installation package files. Which of the following drives should be placed FIRST in the BIOS boot priority list? A. B. C. D. The operating system drive The personal data drive The software installation package drive The corporate document drive

Answer: A

QUESTION 48 Where is the Fonts folder found on a typical Windows XP or Vista machine? A. B. C. D. C:\Windows\Fonts C:\Windows\System32\Fonts C:\Fonts C:\Users\Fonts

Answer: A

QUESTION 49 Which of the following should be the FIRST step in troubleshooting a problem? A. B. C. D. Establish a theory of probable cause Establish a plan of action Verify full system functionality Identify the problem

Answer: D

QUESTION 50 Which of the following should be the FINAL step according to the troubleshooting theory? A. B. C. D. Verify full system functionality Implement preventative measures Implement the solution Document findings and outcomes

Answer: D

QUESTION 51 Which of the following should be completed NEXT, after testing the theory of probable cause? A. B. C. D. Verify full system functionality Implement preventative measures Establish a plan of action to resolve the problem Implement the solution to the problem

Answer: C

QUESTION 52 Which of the following should be checked prior to an operating system being installed? A. B. C. D. HDD USB RAM HCL

Answer: D

QUESTION 53

B. D.Which of the following is used to access the Task Manager in Windows XP Professional? (Select TWO). Delete then recreate the laptop's wireless network connection. The program worked fine yesterday. B. Left click on the task bar Right click on the start button Control + alt + delete Control + alt + escape Right click on the task bar Answer: CE QUESTION 54 A notebook user states they cannot connect to a company's wireless network. D. Which of the following options could BEST be used to fix the word processing program? A. 1GB 128MB 256MB 512MB Answer: D QUESTION 57 A user can no longer launch their word processing program. The technician believes the printer may be out of ink. D. The wireless connection worked the day before. C. Toggle the wireless network switch and verify working status. C. E. D. Which of the following is the FIRST troubleshooting step to perform? A. Which of the following troubleshooting steps should be performed NEXT? A. Safe Mode Automated System Recovery Last Known Good Configuration System Restore Answer: D . B. D. Establish a plan of action to resolve the problem Implement the solution Test the theory to determine cause Verify full system functionality Answer: C QUESTION 56 Which of the following is the MINIMUM memory requirement for installing Windows Vista Home Basic? A. B. Update the wireless interface drivers on the laptop. C. B. Answer: A QUESTION 55 A user is having problems printing. C. C. Install the latest firmware for the wireless interface. A.

D. C. USB BTX FireWire ATX Answer: A . B.4cm) external hard drive is MOST likely to use which of the following power supplies? A. D. B. B. D. C. B. FAT NTFS FAT32 CDFS Answer: C QUESTION 62 A 2. UPS Office vacuum Compressed air Lint free cloth Answer: C QUESTION 59 Which of the following Internet connections has the HIGHEST latency? A. B.QUESTION 58 Which of the following would BEST be used to remove dust buildup in a computer? A. C. Sleep timers Hibernate Standby WOL Answer: D QUESTION 61 Which of the following file systems has a MAXIMUM file size of 4GB? A.5 inch (6. D. C. Cable Satellite DSL Dial-up Answer: B QUESTION 60 Which of the following MUST be configured to turn a computer on remotely with a network packet? A. C. D.

C. regulate the cooling fan speed.QUESTION 63 A heat sink's MAIN purpose is to: A. Ask the user about any other changes to the system Scan the system for viruses or malware Reboot the computer Replace the memory Answer: A QUESTION 68 . B. C. B. store heat. C. Impact Laser Inkjet Thermal Answer: B QUESTION 65 Which of the following printer types usually requires special print media? A. D. B. Which of the following actions should the technician perform FIRST? A. C. B. Exit assembly Registration assembly Laser scanner Toner Answer: D QUESTION 67 After a technician has upgraded the memory in a system. draw heat away from a component. the user experiences random system lock-ups. D. B. synchronize cooling between the CPU and video card. D. Answer: D QUESTION 64 Which of the following printer types will have a fuser? A. D. C. Thermal Laser Inkjet Impact Answer: A QUESTION 66 Which of the following is the MOST common example of a consumable in a laser printer? A. D.

mstsc mmc msconfig REGEDIT Answer: C QUESTION 72 Which of the following technologies is the MOST secure form of wireless encryption? A. NVRAM Spooler Driver Firmware Answer: B QUESTION 69 Where would a technician look to find the version of Windows running on a machine? A. D. D. Which of the following actions should the technician take to get the PC to operate? A. B. D. System Properties > General Tab Computer Management > Device Manager System Properties > Advanced Tab Computer Management > System Tools Answer: A QUESTION 70 A technician arrives in Germany and discovers that when their PC is plugged into the outlet. B. B. Which of the following commands provides an interface to accomplish this? A. B. C. B. Attach a 120 volt battery backup power supply to the PC. Change the BIOS settings to the local time Adjust the voltage selector switch Attach a 220 volt power strip from the current region to the PC. D. Answer: B QUESTION 71 A technician needs to limit some of the processes and services that the computer runs at startup. C. SSL WPA WEP TLS Answer: B QUESTION 73 . D. C. C. C.Which of the following identifies priority print jobs and determines the order in which to print documents? A. no power is received.

war driving. C.11n Answer: D QUESTION 74 Placing a phone call in an attempt to siphon information from an employee at a company is an example of: A. Answer: B QUESTION 76 The technician is repairing a PC which appears to have a failing RAM module. D. what you have. who you are. C. C. what you do. C. Jumper settings are incorrect The RAM module is defective The memory slot is defective CMOS needs to be flashed Answer: C QUESTION 77 A technician is installing a new small form factor motherboard.11b 802. the extra memory still is not registering. After replacing the module. what you know. D. C.11g 802.Which of the following wireless standards has the potential for having the MOST bandwidth? A. B.11a 802. D. Which of the following form factors is the technician MOST likely installing? A. Micro ATX NLX ATX BTX Answer: A QUESTION 78 . Answer: B QUESTION 75 Smart cards are an example of: A. 802. B. Which of the following is MOST likely the issue? A. B. D. port security. D. B. intrusion detection. social engineering. B.

B. B. D. B. C. B. D. C. C. USB SCSI Parallel Serial Answer: A QUESTION 82 Which of the following adapter cards allows I/O devices to be connected and transmits data using a POTS line? A. B. Non-parity Parity DRAM SRAM Answer: C QUESTION 81 Which of the following adapter cards allows I/O devices to be connected and transmits data at 480Mbps? A. D. C. 8-bit 16-bit 32-bit 64-bit Answer: D QUESTION 80 Which of the following memory types needs to be refreshed? A. PCI tuner card PCI modem PCI SCSI PCI Ethernet Answer: B . C. Quad core Triple core Dual core Hyper-threading Answer: D QUESTION 79 Which of the following operating system types will allow a user to utilize 16GB of RAM if installed on a PC workstation? A.Which of the following processing types allows two instructions to be received and processed nanoseconds apart? A. D. D.

D. C. RGB DVI HDMI S-Video Answer: D QUESTION 84 Which of the following printer types would MOST likely need a fuser replaced? A. Impact Inkjet Thermal Laser Answer: D QUESTION 85 Which of the following printer types would MOST likely be used in a shipping department to create shipping labels on adhesive paper? A.QUESTION 83 Which of the following adapter types uses a 7-pin cable to transmit video signals? A. D. D. C. C. Inkjet Laser Thermal Impact Answer: C QUESTION 86 Which of the following would MOST likely be used to aid a technician in the removal of spyware? A. B. B. ASR Safe Mode Restore Point Recovery Console Answer: B QUESTION 87 Which of the following network types allows for high speed data communication and is the MOST difficult to splice into? A. B. D. B. Cable DSL Satellite Fiber Answer: D . D. C. C. B.

B. D. System password OS password BIOS password Drive password Answer: C . Windows Key + ALT + U CTR + ALT + Down arrow SHIFT+ HOME + PG UP CTR + TAB + Enter Answer: B QUESTION 92 A technician is trying to lockdown a workstation to prevent the boot order from being changed. B.QUESTION 88 Which of the following maintenance utilities is used to reorganize files on a hard drive? A. D. C. Quad core Single core Triple core Dual core Answer: B QUESTION 90 Which of the following can a technician type into the command prompt to open a Remote Desktop Connection? A. mstsc mmc msconfig ipconfig Answer: A QUESTION 91 Which of the following is the key combination to resolve an inverted display? A. D. SCANDISK DEFRAG CHKDSK Disk Cleanup Answer: B QUESTION 89 Which of the following provides the LEAST amount of power efficiency? A. D. C. C. B. C. Which of the following is the first line of defense that can be implemented? A. B. C. D. B.

B. Provides a log file of all the printer errors Updates printer firmware via Telnet Shows submitted print jobs Shows all print jobs that were successfully printed Answer: C QUESTION 96 Which of the following cables uses an ST connector by default? A. C.QUESTION 93 Which key combination allows the choice of Task Manager or the computer to be locked in Windows XP Professional? A. Reload the printer drivers Update the printer firmware Reboot the computer Print an internal test page Answer: D QUESTION 95 How can a print spooler help a technician diagnose a problem? A. B. D. B. B. C. D. Shift + F5 Ctrl + Alt + T Ctrl + Alt + Esc Ctrl + Alt +Del Answer: D QUESTION 94 Which of the following procedures should the technician perform FIRST to check that the printer is operational? A. C. MMC Utility Manager Device Manager MSCONFIG Answer: D . CAT5e Fiber CAT5 CAT6 Answer: B QUESTION 97 Which of the following utilities is used to disable programs at startup? A. D. C. D. B. D. C.

D. D. B. D. C. Serial Parallel USB PS/2 Answer: C . C. B. REGEDIT services. C. B. Which of the following is the BEST way to check for the DirectX version? A. Not all computers can connect to a default login name A default SSID does not broadcast as far as a unique SSID To differentiate between different wireless networks Encryption may not work well with the default SSID Answer: C QUESTION 99 A user wants to install a new game and needs to make sure the proper version of DirectX is installed.QUESTION 98 Which of the following explains why it is important to change the default SSID on a wireless router? A.msc Dxdiag msconfig Answer: C QUESTION 100 Which of the following connector types is MOST commonly used by digital cameras? A.