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0 R E F A C E
)T GIVES ME GREAT PLEASURE TO INTRODUCE THE 5NITED !RAB %MIRATES AND ITS )#4 SECTOR
TO THE TELECOM AND BUSINESS COMMUNITIES ACROSS THE GLOBE /VER THE PAST YEARS
THE )#4 SECTOR IN THE 5!% HAS DEVELOPED AND GROWN TREMENDOUSLY TO SERVE NOT ONLY
THE PEOPLE OF THE 5!% BUT ALSO THOSE IN NEIGHBORING COUNTRIES 4HIS IS DUE TO THE
PHENOMENAL PERFORMANCES IN THE lELDS OF INFORMATION TECHNOLOGY AND TELECOM
MUNICATIONS THAT 5!% lRMS HAVE BEEN INVITED TO PROVIDE THEIR EXPERTISE IN OTHER
COUNTRIES IN THE REGION
0ROUDLY THE 5!% HAS PROVIDED PIONEERING MODELS IN AREAS OF TELECOMMUNICATION
SERVICES E#OMMERCE E'OVERNMENT INFORMATION TECHNOLOGY AND RELATED lELDS IN
THE REGION 4HIS REPORT HIGHLIGHTS JUST A FEW OF THE SUCCESS STORIES OF HOW THE 5!%
HAS LEVERAGED )#4 IN THESE lELDS 4HE GOAL OF THE 5!% IS NOT MERELY TO BRIDGE THE
INFORMATION GAP BUT TO TAKE THE )#4 SECTOR TO THE NEXT LEVEL OF SUCCESS
7ITH A LOOK TO THE IMMEDIATE FUTURE THE 5!% IS ENTERING AN EXCITING NEW PHASE
#OMPETITION IS BEING INTRODUCED IN THE TELECOM SECTOR AND A SECOND FULL SERVICE OP
ERATOR IS PREPARING TO ENTER THE MARKET !T THE INTERNATIONAL LEVEL THE 5!% IS HEAVILY
INVOLVED IN &REE 4RADE !GREEMENT NEGOTIATIONS WITH SEVERAL IMPORTANT COUNTRIES
!S WE FACE THE RAPIDLY CHANGING SOPHISTICATED DIGITAL AGE THE 5!% IS PREPARED FOR
AND COMMITTED TO MAINTAINING ITS LEADING EDGE TOWARD THE CONTINUED STATE OF THE
ART DEVELOPMENT WITHIN THE 5!% AND BEYOND ITS BORDERS
3ULTAN "IN 3AEED !L -ANSOORI
-INISTER OF #OMMUNICATIONS
#HAIRMAN OF THE 3UPREME #OMMITTEE FOR THE 3UPERVISION OF THE 4ELECOMMUNICATIONS 3ECTOR
5NITED !RAB %MIRATES
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
) "!3)# #/5.429 $!4!
! 'EOGRAPHY
4HE 5!% IS SITUATED IN THE HEART OF THE !RABIAN 'ULF BORDERED FROM THE NORTH AND
NORTHWEST BY THE !RABIAN 'ULF FROM THE WEST BY 1ATAR AND THE +INGDOM OF 3AUDI
!RABIA FROM THE SOUTH BY THE 3ULTANATE OF /MAN AND THE +INGDOM OF 3AUDI !RA
BIA AND FROM THE EAST BY THE !RABIAN 'ULF AND 3ULTANATE OF /MAN 4HE COASTLINE
,8$(%$6,&&28175<'$7$
OVERLOOKING THE SOUTHERN COASTS OF THE !RABIAN 'ULF EXTENDS OVER KM FROM THE
1ATAR PENINSULA TO THE WEST UP TO THE (EAD OF -ASENDEM TO THE EAST WHERE THE
EMIRATES OF !BU $HABI $UBAI 3HARJAH !JMAN 5MM !L 1AIWAIN AND 2AS !L +HAIMAH
ARE SITUATED 4HE COASTLINE OF A SEVENTH EMIRATE !L &UJAIRAH EXTENDS ALONG THE COAST
OF /MAN FOR KM 4HE 5!% OCCUPIES THE AREA BETWEEN ² AND ² . AND ² AND
² %
" #LIMATE
4HE 5!% LIES IN THE ARID TROPICAL ZONE EXTENDING ACROSS !SIA AND .ORTH !FRICA
#LIMATIC CONDITIONS IN THIS AREA ARE STRONGLY INmUENCED BY THE )NDIAN /CEAN 4HE
5!% BORDERS BOTH THE !RABIAN 'ULF AND THE 'ULF OF /MAN WHICH EXPLAINS WHY HIGH
TEMPERATURES IN THE SUMMER ARE ALWAYS ACCOMPANIED BY HIGH HUMIDITY ALONG THE
COASTAL REGIONS .OTICEABLE VARIATIONS IN CLIMATE ARE EXPERIENCED BETWEEN THE
COASTAL REGIONS THE DESERTS OF THE INTERIOR REGION THAT DOMINATE MOST OF THE COUN
TRY AND THE MOUNTAINOUS REGIONS
3IMILAR TO OTHER COUNTRIES ALONG THE TROPICAL ZONE THE 5!% EXPERIENCES LITTLE RAINFALL
IN SOME GEOGRAPHICAL LOCATIONS AND AN ABUNDANCE IN OTHERS SUCH AS THE EMIRATES
OF &UJAIRAH AND 2AS !L +HAIMAH DUE TO THEIR PROXIMITY TO MOUNTAINS 4HE AMOUNT OF
RAINFALL mUCTUATES FROM YEAR TO YEAR AS IT DOES REGION TO REGION
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
# (ISTORY
)N !UGUST 3HEIKH :AYED BIN 3ULTAN !L .AHYAN BECAME THE RULER OF !BU $HABI
5NDER HIS RULE !BU $HABI WAS TRANSFORMED WITH THE CONSIDERABLE INCOME FROM THE
PETROLEUM INDUSTRY AND THE ALLOCATION OF PUBLIC WORKS AND THE PROVISION OF WEL
FARE SERVICES WAS ESTABLISHED )N THE SAME YEAR PETROLEUM WAS DISCOVERED IN
$UBAI WHICH ALSO LED TO RAPID DEVELOPMENT
)N *ANUARY THE 5NITED +INGDOM ANNOUNCED ITS INTENTION OF WITHDRAWING ITS
"RITISH MILITARY FORCES FROM THE AREA AND IN *ULY SIX OF THE EMIRATES !BU $HABI
,8$(%$6,&&28175<'$7$
$UBAI 3HARJAH 5MM !L 1AIWAIN !JMAN AND !L &UJAIRAH HAD AGREED ON A FEDERAL
CONSTITUTION FOR ACHIEVING INDEPENDENCE AS THE 5NITED !RAB %MIRATES 5!%
4HE 5!% ESTABLISHED ITS INDEPENDENCE ON $ECEMBER 4HE REMAINING SHEIKH
DOM 2AS !L +HAIMAH JOINED THE 5!% IN &EBRUARY !S AN INDEPENDENT COUNTRY
3HEIKH :AYED TOOK OFlCE AS THE lRST 0RESIDENT OF THE 5!%
/N $ECEMBER THE 5!% BECAME THE EIGHTEENTH MEMBER OF THE ,EAGUE OF
!RAB 3TATES AND ON $ECEMBER IT BECAME THE ND MEMBER OF THE 5NITED
.ATIONS
)N -AY THE 5!% BECAME THE FOUNDING MEMBER OF THE 'ULF #OOPERATION
#OUNCIL '## 4HE '## AIMS TO ACHIEVE GREATER POLITICAL AND ECONOMIC INTEGRATION
BETWEEN 'ULF COUNTRIES
$ 'OVERNMENT
4HE 5!% IS A CONSTITUTIONAL FEDERATION OF SEVEN EMIRATES !BU $HABI $UBAI 3HARJAH
!JMAN 5MM !L 1AIWAIN 2AS !L +HAIMAH AND !L &UJAIRAH 3HEIKH +HALIFA BIN :AYED
!L .AHYAN WAS ELECTED AS 0RESIDENT ON RD .OVEMBER FOLLOWING THE DEATH OF
3HEIKH :AYED BIN 3ULTAN !L .AHYAN WHO HELD THE POST FROM $ECEMBER WHEN
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
)) )#4 2%'5,!4/29 &2!-%7/2+
&OR THE LAST YEARS THE PUBLIC TELECOMMUNICATION SERVICES IN THE 5!% HAVE BEEN
PROVIDED UNDER MONOPOLY CONDITIONS BY THE %MIRATES 4ELECOMMUNICATIONS #ORPO
RATION %TISALAT A COMPANY OF WHICH THE 5!% GOVERNMENT OWNS
4HE 5!% TELECOM MARKET IS CONSIDERED ONE OF THE MOST DEVELOPED SECTORS IN THE
,,,&75(*8/$725<)5$0(:25.
COUNTRY AND IS ON PAR WITH THE MOST ADVANCED TELECOM SECTORS IN THE INTERNATIONAL
ARENA 4HIS ALL HAPPENED BECAUSE THE 5!% GOVERNMENT PROVIDED THE RIGHT ENVIRON
MENT FOR THE DEVELOPMENT OF THE TELECOM SECTOR IN THE 5!%
4HE &EDERAL ,AW BY $ECREE .O OF CALLS FOR TELECOM REFORM AND LIBERALIZATION
)N -AY THE 5!% 4ELECOMMUNICATION 3UPREME #OMMITTEE THE ENTITY EMPOW
ERED BY THE 5!% GOVERNMENT TO OVERSEE THE TELECOMMUNICATION SECTOR ISSUED A
DECISION AWARDING A SECOND LICENSE TO A NEW TELECOMMUNICATION COMPANY FOR THE
PROVISION OF TELECOM SERVICES IN THE 5!% 4HE NEW LICENSE ENTITLES THE NEW COMPANY
TO BE A FULL SERVICE PROVIDER OF TELECOM SERVICES IN THE 5!% A lRST STEP TOWARDS FULL
MARKET LIBERALIZATION
4HE 5!% 4ELECOMMUNICATIONS 2EGULATORY !UTHORITY 42! IN CONSULTATION WITH THE
3UPREME #OMMITTEE IS WORKING TO DEVELOP THE TELECOM SECTOR AND IS IN THE PROCESS
OF ESTABLISHING POLICIES TO ENHANCE COMPETITION AND TO ENCOURAGE NEW TECHNOLO
GIES PRODUCTS AND SERVICES
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
))) )#4 ).&2!3425#452%
! 4HE 5!%S CAPABILITIES FOR )#4 INFRASTRUCTURE
4HE )#4 INFRASTRUCTURE IN THE 5!% IS CLEARLY POSITIONED AS ONE OF THE TOP GLOBAL PER
FORMERS IN TERMS OF TELEDENSITY AND )NTERNET DISSEMINATION IN ADDITION TO ADVANCED
SATELLITE AND CABLE SERVICES 4HE 5!% IS RANKED THE RD IN THE WORLD AND IS THE HIGH
EST RATED !RAB COUNTRY IN THE 7ORLD %CONOMIC &ORUMS 'LOBAL )NFORMATION 4ECHNOL
OGY 2EPORT OVERTAKING +OREA )TALY AND "ELGIUM 4HESE RANKINGS ARE BASED ON THE
,,,,&7,1)5$6758&785(
.ETWORKED 2EADINESS )NDEX .2) WHICH IS THE MEASURE OF THE DEGREE OF PREPARA
TION OF A NATION OR COMMUNITY TO PARTICIPATE IN AND BENElT FROM )#4 DEVELOPMENTS
%TISALAT REGARDED AS ONE OF THE MOST ADVANCED TELECOMMUNICATIONS COMPANIES IN
THE REGION HAS BEEN DEVELOPING THE TELECOMMUNICATIONS INFRASTRUCTURE IN THE 5!%
FOR THE LAST YEARS 4HE LAUNCH OF THE 5!% 4ELECOMMUNICATIONS 2EGULATORY !UTHOR
ITY 42! AND THE ANNOUNCEMENT OF A SECOND OPERATOR TO ENTER THE 5!% MARKET
BY WILL HELP FURTHER DEVELOPMENT OF THE )#4 SECTOR AND WILL HELP SUSTAIN ITS
ALREADY STRONG INFRASTRUCTURE AND SERVICES
!NOTHER )#4 INFRASTRUCTURE STRATEGY LIES WITH THE 4HURAYA 3ATELLITE 4ELECOMMUNICA
TIONS #OMPANY THAT PROVIDES SERVICES TO MORE THAN SUBSCRIBERS IN THREE
CONTINENTS )T IS A PROJECT INITIATED BY %TISALAT AND IS BASED IN !BU $HABI WHICH IS THE
CAPITAL CITY OF THE 5!%
$UBAI )NTERNET #ITY ANOTHER SUCCESS STORY IN THE 5!% HAS POSITIONED ITSELF AS THE
MOST SUCCESSFUL BUSINESS MODEL IN THE -IDDLE %AST TO ATTRACT FOREIGN )#4 COMPANIES
AND CONTINUES TO DEVELOP INTO A GIANT )#4 COMMUNITY
4HE TELECOM SECTOR IN THE 5!% WILL WITNESS A TURNING POINT IN THE YEAR AS THE
NEW TELECOM COMPANY TO BE AWARDED AS THE SECOND LICENSEE LAUNCHES ITS OPERA
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
! -OBILE SERVICES HIGHLIGHTS
%TISALAT WAS AMONG THE lRST OPERATORS IN THE REGION TO JOIN THE '3- ASSOCIATION IN
WHICH WAS IN A mEDGLING STATE IN %UROPE AT THE TIME *OINING THIS ASSOCIATION
EARLY ALLOWED %TISALAT TO EASILY LINK ITS CUSTOMERS WITH ALL OTHER OPERATORS OFFERING
THE '3- SERVICE #USTOMERS COULD ROAM WITH THEIR SAME NUMBER AND MOBILE PHONE
TO ANY OTHER '3- OPERATORS SERVICE AREA THAT %TISALAT HAD AN AGREEMENT WITH 4HIS
PROVIDED A MAJOR BOOST FOR BUSINESS AS MOBILE USERS BEGAN TO GAIN THE NEED AND
GRASPED THE VALUE OF ALWAYS BEING IN TOUCH
%TISALAT HAS A HISTORY OF LAUNCHING SERVICES AND TECHNOLOGY UPGRADES AT FREQUENT IN
,,,,&7,1)5$6758&785(
TERVALS #USTOMERS HAVE HAD THE BENElT OF USING --3 '023 )NTERNATIONAL ROAMING
%7!0 AS WELL AS A HOST OF OTHER VALUE ADDED SERVICES THAT ARE AIMED AT MAKING THE
CUSTOMERS MOBILE EXPERIENCE THE MOST BENElCIAL POSSIBLE
%TISALATS VALUE ADDED SERVICES FOR MOBILE USERS ARE INNOVATIVE AND CONVENIENT AND
ENSURE THAT USERS RECEIVE THE FEATURES AND SERVICE THAT ARE MOST BENElCIAL TO THEM
3OME OF THE PROMINENT EXAMPLES OF VALUE ADDED SERVICES THAT HAVE RECENTLY BEEN
LAUNCHED BY %TISALAT ARE @4ARJIM AN 3-3
BASED TRANSLATION SERVICE THAT ALLOWS THE
USER TO OBTAIN WORD OR PHRASE TRANSLATIONS BETWEEN %NGLISH AND !RABIC AND @.AJM
A PACKAGED POST
PAID MOBILE SERVICE THAT ALLOWS THE USER TO PREDETERMINE CALLING
MINUTES AND NUMBERS OF 3-3 4HIS IS %TISALATS LATEST OFFERING AND HELPS TO BUDGET
MOBILE PHONE USAGE
4HE CONTENT SERVICES OF %TISALAT HAVE SEEN A LARGE NUMBER OF USERS WHO USE IT FOR
ENTERTAINMENT LIKE MOBILE RINGTONES AND WALLPAPERS AND MORE SERIOUS USES LIKE
RECEIVING BREAKING NEWS AND STOCK PRICES
! )NTERNATIONAL SERVICES
%TISALAT HAS DIRECT DIALING AGREEMENTS WITH OVER COUNTRIES AND CUSTOMERS
CAN MAKE INTERNATIONAL CALLS AT COMPETITIVE RATES -OBILE USERS APART FROM DIALING
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
INTERNATIONAL DIRECT TO ALL COUNTRIES THAT %TISALAT HAS DIRECT DIALING AGREEMENTS WITH
CAN ALSO ROAM WITH THEIR %TISALAT MOBILE %TISALAT HAS RECIPROCAL ROAMING AGREEMENTS
WITH MORE THAN OPERATORS IN COUNTRIES
! %TISALAT #ONTACT #ENTER
%TISALATS STATE OF THE ART CONTACT CENTER WAS ESTABLISHED IN $ECEMBER TO
HANDLE ALL OF THE CORPORATIONS NON FACE TO FACE CUSTOMER INTERACTIONS BOTH WITHIN
THE 5!% AND INTERNATIONALLY )T PROVIDES AROUND THE CLOCK CUSTOMER CONTACT HAN
DLING SERVICES OVER MULTIPLE COMMUNICATION MEDIAS VOICE FAX AND )NTERNET !T THE
END OF THE TOTAL NUMBER OF CALLS WAS REPORTED TO BE MILLION OVER MONTHS
,,,,&7,1)5$6758&785(
! RANGE OF OUTSIDE CLIENTS ALSO NOW BENElT FROM THE CONTACT CENTERS PORTFOLIO OF
PREMIUM SERVICES 3-3 MANAGEMENT SYSTEM FOR "ULK 3-3 AS WELL AS THE 9ELLOW
0AGES SERVICES
" 4ELEPHONE NETWORK HIGHLIGHTS
" &IXED NETWORKS
%TISALAT HAS A MODERN AND WELL CONNECTED lXED NETWORK THAT IS MAINTAINED AND
UPGRADED TO ENSURE THAT THE LATEST TECHNOLOGY IS AVAILABLE TO ALL CUSTOMERS 7ITH
OVER MILLION CUSTOMERS ON THE lXED NETWORK %TISALAT HAS ENSURED THAT THE
SERVICE IS AVAILABLE IN EVEN THE MOST REMOTE AREAS OF THE 5!% 3OME OF THE RECENT
DEVELOPMENTS IN THIS AREA AWAITING COMMERCIAL LAUNCH ARE THE OPTION OF SENDING
SHORT MESSAGES BETWEEN THE lXED NETWORK AND PLACING VIDEO CALLS &IXED NETWORKS
ARE ALSO USED BY A LARGE PERCENTAGE OF PEOPLE TO ACCESS $IAL 5P )NTERNET ACCOUNTS
%TISALAT PROUDLY DEMONSTRATES THE CAPACITY OF ITS NETWORK AND THE POSSIBILITIES OF
VOICE AND DATA OVER THE SAME PHONE LINE
" -OBILE NETWORKS
%TISALAT HAS UPGRADED ALL ITS '3- CUSTOMERS TO THE ' PLATFORM FROM ' WHICH IS
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
4HE NUMBER OF BROADBAND SUBSCRIBERS USING A DIGITAL SUBSCRIBER LINE $3, WITH %TI
SALAT HAS GROWN FROM SUBSCRIBERS IN TO SUBSCRIBERS IN -ORE
THAN 0#S ARE REPORTED TO BE INSTALLED IN THE 5!% WITH A PENETRATION OF
%TISALATS E#OMPANY A BUSINESS UNIT CREATED IN *UNE IS A ONE
STOP
SHOPPING
OFFERING OF INFORMATION AND COMMUNICATIONS TECHNOLOGY SOLUTIONS FOR CORPORATE
AND RETAIL CUSTOMERS E#OMPANY IS THE mAGSHIP )NTERNET BUSINESS OPERATIONS AND
WAS THE DRIVE OF MORE )NTERNET USERS IN THE 5!% E#OMPANY OFFERS END
TO
END CUS
TOMER
FOCUSED SERVICES
# %TISALAT E#OMPANY SOLUTIONS
,,,,&7,1)5$6758&785(
4HE FOLLOWING IS A LIST OF SOLUTIONS OFFERED BY %TISALAT E#OMPANY
s E"USINESS SOLUTIONS OFFERS BUSINESSES GOVERNMENTS AND CONSUMERS A COST EFFEC
TIVE SECURE AND CONVENIENT METHOD OF CONDUCTING ONLINE TRANSACTIONS
s %TISALAT OWNS AND RUNS #OMTRUST #ERTIlCATION !UTHORITY THAT WAS APPROVED BY THE
5!% #ABINET OF -INISTERS AS THE #ERTIlCATION !UTHORITY #! FOR THE 5!% )T PROVIDES
0+) BASED SOLUTIONS TO SERVE THE SECURITY REQUIREMENTS OF ENTERPRISES IN THE -IDDLE
%AST REGION
s E#ONSULTING FOCUSES ON ADDRESSING THE HIGHLY COMPLEX AND DIVERSE E"USINESS
OUTSOURCING REQUIREMENTS OF ENTERPRISE CUSTOMERS AS WELL AS GOVERNMENTS ACROSS
3OUTH !SIA THE -IDDLE %AST AND .ORTH !FRICA REGIONS BY PROVIDING DESIGN INTEGRA
TION DEPLOYMENT AND MANAGEMENT SERVICES FOR )NTERNET BASED SOLUTIONS ENSURING
OPTIMUM PERFORMANCE AIRTIGHT SECURITY COST
EFFECTIVENESS AND RAPID DELIVERY OF
PROJECT OBJECTIVES
s E(OSTING IS A ONE STOP SHOPPING PARTNER FOR THE HOSTING OF E"USINESS APPLICATIONS
ON THE )NTERNET 7ITH A COMPREHENSIVE RANGE OF E(OSTING PACKAGES AND SERVICES
E#OMPANY PROVIDES THE MOST RELIABLE SECURE AND AFFORDABLE SOLUTIONS AVAILABLE IN
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
THE -IDDLE %AST MARKET TODAY
s E0AYMENT IS AN ONLINE PAYMENT SERVICE THAT ENABLES MERCHANTS AND E#OMMERCE
ENABLED ORGANIZATIONS TO INITIATE AUTHORIZATION AND SETTLEMENT BY THEIR ACQUIRING
BANK FOR ONLINE TRANSACTIONS AS WELL AS TO PERFORM ADJUSTMENTS SUCH AS REVERSALS
AND CREDITS ON PREVIOUS REQUESTS
s E2ETAILING IS A 1UICK3HOP SOLUTION THAT CAN ESTABLISH AN ELECTRONIC STOREFRONT TO SELL
PRODUCTS AND SERVICES ONLINE 4HE CUSTOMERS WOULD HAVE ACCESS TO THIS STOREFRONT
HOURS A DAY DAYS A WEEK
,,,,&7,1)5$6758&785(
s E3ECURITY PROVIDES INCREMENTAL PROTECTION TO AN ORGANIZATIONS )4 INFRASTRUCTURE
AND HELP TO MITIGATE RISKS 4HE E3ECURITY OFFERINGS COMBINE THE mEXIBILITY OF CUS
TOMIZED SECURITY IMPLEMENTATIONS WITH THE STRENGTH OF TOTALLY OUTSOURCED SECURITY
MANAGEMENT AND CAN ADDRESS THE REQUIREMENTS OF A DIVERSE USER BASE
s 3TREAMING 3ERVICE IS A COMPREHENSIVE SERVICE THAT ENABLES CONTENT PROVIDERS AND
COMPANIES TO DRIVE TRAFlC TO THEIR WEB SITES BY ENRICHING THE END
USER EXPERIENCE
THROUGH DELIVERING NEWS MUSIC AND VIDEO CLIPS
s 7EB (OSTING 3ERVICE IS A WORLD
CLASS SERVICE THAT HELPS SMALL AND LARGE BUSINESSES
GAIN A FOOTHOLD ON THE )NTERNET
# )NTERNET "ACKBONE AND SUPPORTING NETWORKS
4HE %MIRATES )NTERNET %XCHANGE %-)8 IS ONE OF %TISALATS BUSINESS UNITS WITH AN
EMPOWERMENT TO CONTINUALLY EXPAND INTERNATIONAL ONLINE ACCESS IN ORDER TO SUP
PORT GROWING DEMANDS FROM ITS CUSTOMERS "Y THE END OF THE .ET %XCHANGE
HAD INCREASED ITS AVAILABLE CAPACITY TO GIGABYTES OF )NTERNET BANDWIDTH ON
INTERNATIONAL SUBMARINE CABLES SUCH AS 3%!
-%
7%
AND &,!' %-)8 ALSO HAS AN
EXTENSIVE NETWORK OF 0RIVATE 0EERING 0ARTNERS 000
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
$ 4HURAYA 3ATELLITE 4ELECOMMUNICATIONS #OMPANY
4HURAYA 3ATELLITE 4ELECOMMUNICATIONS #OMPANY IS ONE OF THE MOST ACKNOWLEDGED
SUCCESS STORIES OF THE 5!% 4HE 4HURAYA PROJECT WAS INITIATED BY THE %MIRATES
4ELECOMMUNICATIONS #ORPORATION %TISALAT )TS NAME WAS DERIVED FROM THE 4AURUS
CONSTELLATION STAR CLUSTER AND WAS ESTABLISHED IN !PRIL AS A PRIVATE JOINT STOCK
COMPANY )T WAS LAUNCHED ON /CTOBER AND COMMENCED ITS COMMERCIAL
SERVICE IN *ULY
4HURAYA WAS ESTABLISHED TO MEET A DEMAND FOR WIRELESS COVERAGE FOR MOBILE TELE
COMMUNICATIONS )TS MISSION WAS TO PROVIDE UNINTERRUPTED TELECOMMUNICATION
,,,,&7,1)5$6758&785(
SERVICES TO A VAST REGION INHABITED BY BILLION PEOPLE IN MORE THAN COUNTRIES
THAT INCLUDED %UROPE .ORTH AND #ENTRAL !FRICA AND A LARGE PORTION OF 3OUTHERN
!FRICA THE -IDDLE %AST AND #ENTRAL AND 3OUTH !SIA
4HURAYA HAS TWO SATELLITES CURRENTLY IN ORBIT AND A THIRD BEING PLANNED FOR LAUNCH
4HE 4HURAYA
SATELLITE WAS LAUNCHED ON /CTOBER )T WAS ON BOARD A 3EA
,AUNCH :ENIT
3, ROCKET LAUNCHED FROM THE EQUATOR IN THE MIDDLE OF THE 0ACIlC
/CEAN )T WAS THE HEAVIEST COMMERCIAL PAYLOAD EVER LAUNCHED AND THE lRST COM
MERCIAL SATELLITE TO EMPLOY DIGITAL BEAM FORMING 4HURAYAS COMMERCIAL SERVICES
BEGAN IN A GRADUAL ROLL OUT IN A NUMBER OF COUNTRIES IN 4HURAYAS SECOND SATEL
LITE 4HURAYA
WAS LAUNCHED ON *UNE AND A THIRD SATELLITE IS BEING BUILT BY
"OEING 3ATELLITE 3YSTEMS TO EXPAND THE SYSTEM CAPACITY
4HURAYA IS A TURNKEY PROJECT BUILT BY "OEING 3ATELLITE 3YSTEMS ESTIMATED AT A
COST OF 53 BILLION $ESIGNED FOR A
YEAR LIFESPAN THE 4HURAYA
SATELLITE IS
POSITIONED IN 'EOSYNCHRONOUS /RBIT KM MILES ABOVE THE %ARTH AT
DEGREES %AST ,ONGITUDE AND INCLINED AT DEGREES 4HE CONTRACT INCLUDED THE
MANUFACTURING OF THE TWO HIGH POWER GEOSYNCHRONOUS SATELLITES THE LAUNCH OF THE
lRST SATELLITE THE MANUFACTURE AND INSTALLATION OF THE GROUND NETWORK EQUIPMENT
THE MANUFACTURING OF NEARLY A QUARTER OF A MILLION MOBILE HANDSETS AND INSURANCE
FOR THE PROJECT
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
4HURAYAS SYSTEM HAS BEEN ADAPTED FOR EFlCIENT OPERATION IN BOTH SATELLITE AND '3-
ENVIRONMENTS )T PROVIDES HIGH mEXIBILITY IN MANAGING NETWORK RESOURCES THROUGH
A REPROGRAMMABLE SATELLITE PAYLOAD WHICH SUPPORTS MODIlCATIONS TO THE SYSTEMS
COVERAGE AREA EVEN IN THE POST LAUNCH PERIOD AND OPTIMIZES PERFORMANCE OVER HIGH
DEMAND AREAS
4HURAYAS SATELLITES HAVE BEEN SPECIALLY DESIGNED TO ACHIEVE NETWORK CAPACITIES OF
APPROXIMATELY TELEPHONE CHANNELS 4HURAYAS HANDHELD MOBILE TERMINALS ARE
COMPARABLE TO '3- HANDSETS IN TERMS OF SIZE AND APPEARANCE AS WELL AS IN VOICE
QUALITY 4HE 0RIMARY 'ATEWAY IN THE 5!% IS LOCATED IN THE EMIRATE OF 3HARJAH AND
,,,,&7,1)5$6758&785(
SERVES THE ENTIRE 4HURAYA COVERAGE AREA 0LANS ARE UNDERWAY TO ESTABLISH ADDITIONAL
NATIONAL GATEWAYS AT OTHER LOCATIONS AS DEMAND INCREASES
4HURAYA CURRENTLY OFFERS A BLANKET
TO
BLANKET COVERAGE TO ITS CUSTOMER BASE IN MORE
THAN COUNTRIES 4HURAYAS SERVICES EXTEND BEYOND BOUNDARIES OF TERRESTRIAL
NETWORKS AND REACH REMOTE AREAS NOT ACCESSIBLE BY CONVENTIONAL MODES OF MO
BILE TELECOMMUNICATIONS "Y *UNE 4HURAYAS CUSTOMER BASE REACHED
SUBSCRIBERS
4HURAYA INTEGRATES SATELLITE '3- AND '03 ALL IN ONE HANDSET %ACH HANDSET OF
FERS VOICE DATA FACSIMILE MESSAGING AND LOCATION DETERMINATION '03 4HURAYAS
DUAL SERVICE ENABLES THE USER TO USE '3- SERVICES ANY TIME IN LOCAL NETWORKS YET
AUTOMATICALLY SWITCHES TO SATELLITE MODE WHENEVER OUT OF LOCAL TERRESTRIAL COVER
AGE 4HURAYA SERVICE IS MADE AVAILABLE THROUGH LOCAL TELECOM OPERATORS AND AS A
FACILITATOR OF ADVANCED TECHNOLOGIES 4HURAYA AIMS TO CONTINUE TO CONTRIBUTE TO THE
DEVELOPMENT OF THE TELECOMMUNICATION INFRASTRUCTURE
4HE #OMPANY KICK
STARTED ITS COMMERCIAL OFFERINGS WITH MOBILE SERVICE PROVIDING
ADVANCED VOICE DATA FAX MESSAGING AND '03 SERVICES THROUGH A mEXIBLE DUAL
MODE
HANDHELD TERMINAL (OWEVER THE EARLY SUCCESS OF ITS MOBILE OPTION HAS MADE IT
DYNAMICALLY EVOLVE INTO MULTIPLE SERVICES AND APPLICATIONS TO MEET THE NEEDS OF
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
)6 )#4 #!0!#)49 "5),$).'
!CCORDING TO THE HUMAN RESOURCES REPORT OF PREPARED AT THE 2ESEARCH #ENTER
OF (UMAN 2ESOURCES $EVELOPMENT %MPLOYMENT !UTHORITY THE 5!% POPULATION
GROWTH IS ONE OF THE HIGHEST INTERNATIONAL GROWTH RATES REPORTED 4HIS IS DUE TO THE
CONTINUOUS EMIGRATION mOW THE DEMOGRAPHIC CHANGES RESULTING FROM THE DEVELOP
MENT OF HEALTH ENVIRONMENTAL AND EDUCATIONAL CARE SYSTEMS AND THE INCREASING PER
CAPITA INCOME !T THE END OF THE 5!% POPULATION WAS REPORTED TO BE APPROXI
MATELY MILLION WITH THE MAJORITY BEING EXPATRIATES
,9,&7&$3$&,7<%8,/',1*
4HE HUMAN RESOURCES DEVELOPMENT IS ONE OF THE MOST IMPORTANT PRIORITIES FOR THE
5!% IN AN EFFORT TO FACE THE GREAT CHALLENGES THAT HAVE BEEN CAUSED BY THE GLOBAL
IZATION MOVEMENT AND INTERNATIONAL TRENDS AND DEVELOPMENTS %DUCATION IN ALL
FORMS IS THE BACKBONE OF THE HUMAN RESOURCES DEVELOPMENT EFFORTS !CCORDINGLY
THE 5!% HAS PAID SPECIAL ATTENTION TO ITS EDUCATIONAL SYSTEM TO ENSURE IT IS PLACED AT
THE TOP OF DEVELOPMENTAL PRIORITIES AMONG THESE PRIORITIES ARE
s #LOSE ATTENTION WAS PAID TO THE QUALITY OF EDUCATION AND ITS ECONOMIES SUITABILITY
AND REmECTIONS ON THE PERSON THE INSTITUTIONS AND ON SOCIETY
s 4HE 5!% BROADENED ITS BASE OF SOCIETAL PARTICIPATION IN EDUCATIONAL AFFAIRS TO
INCLUDE THE CIVIL SOCIETY AND PRIVATE SECTOR INSTITUTIONS AS WELL AS PUBLIC SECTOR
INSTITUTIONS !S A RESULT THE ROLE OF NON
GOVERNMENTAL BODIES AND INSTITUTIONS HAS
INCREASED IN PLANNING lNANCING AND EXECUTION OF EDUCATIONAL INSTITUTIONS
s 4HE MODERN INFORMATION AND COMMUNICATIONS TECHNOLOGY IS INVESTED IN THE DIFFER
ENT STAGES AND DIFFERENT TYPES OF EDUCATION IN AN EFFORT TO SUPPORT A GENERAL DIREC
TION TOWARDS THE KNOWLEDGE OF THE ECONOMY AND THE KNOWLEDGE OF THE SOCIETY 4HE
MOST IMPORTANT EFFECTS OF THESE ACHIEVEMENTS ARE AS FOLLOWS
s 4HE ENCOURAGEMENT TOWARDS THE EDUCATIONAL EQUALITY BY WAY OF ADVANCED INTERNA
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
TIONAL EXPERIENCES RENOVATIONS AND MODELS
s 4HE EXPANSION OF COGNITIVE HORIZONS AND THE MULTIPLICITY OF KNOWLEDGE SOURCES AS
WELL AS THE TECHNIQUES USED TO ACQUIRE THEM
s 4HE SPREAD OF SELF
EDUCATION ITS TECHNIQUES AND SERVICES
s %NCOURAGING AND PROMOTING THE EDUCATIONAL SYSTEM AND ITS INSTITUTIONS TO BE EF
lCIENTLY AND EFFECTIVELY MANAGED
)MPORTANT FEDERAL AND LOCAL EDUCATIONAL SYSTEMS AND INSTITUTIONS TO REALIZE USEFUL
RESULTS ARE
s $UBAI )NTERNET #ITY
THE lRST CITY OF ITS KIND AND HAS THE LARGEST )4 BASE IN THE RE
,9,&7&$3$&,7<%8,/',1*
GION 4ODAY IT HOUSES HUNDRED OF COMPANIES PRECEDED BY INTERNATIONAL SPECIALIZED
COMPANIES SUCH AS -ICROSOFT /RACLE (0 AND #ISCO
s $UBAI 3ILICON /ASIS
THE WORLDS PREMIER PURPOSE
BUILT HIGH
TECHNOLOGY PARK FOR
THE MICROELECTRONICS AND THE SEMICONDUCTOR INDUSTRY )T IS AN INNOVATION
DRIVEN
TECHNOLOGY COMMUNITY HOUSING MICROELECTRONICS
AND OPTOELECTRONICS
RELATED
ENTERPRISES A STATE
OF
THE
ART -ICROELECTRONICS )NNOVATION #ENTER -)# FABRICATION
PLANTS RESEARCH AND DEVELOPMENT CENTERS AND SPECIALIZED ACADEMIC INSTITUTIONS
AND RESIDENTIAL AREAS
s E#OMPANY n CONSIDERED ONE OF THE BEST PROVIDERS OF INTERNET SERVICES IN THE
REGION
s :AYED 5NIVERSITY
THE lRST ELECTRONIC GOVERNMENTAL UNIVERSITY IN THE REGION
! %DUCATION 3CHOOLS
4HE -INISTRY OF %DUCATION CENSUS FOR THE ACADEMIC YEAR REPORTS THAT THE
TOTAL NUMBER OF THE MALE STUDENTS REGISTERED IN THE GOVERNMENTAL SCHOOLS REACHED
STUDENTS AND THE NUMBER OF FEMALE STUDENTS REACHED STUDENTS
INCLUDING 4ECHNICAL %DUCATION AND 3PECIAL %DUCATION
4HE CENSUS ALSO REPORTED THE NUMBER OF TEACHERS OF ALL SUBJECTS EXCLUDING ADMINIS
TRATIVE EMPLOYEES REACHED TOTAL TEACHERS OF WHICH WERE MALE TEACHERS
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
AND WERE FEMALE TEACHERS
)N ADDITION IT WAS REPORTED THAT THE NUMBER OF THE GOVERNMENTAL SCHOOL TEACHERS
SPECIALIZING IN )4 SUBJECT REACHED MALE AND FEMALE TEACHERS IE OF THE
TOTAL OF THE TEACHERS OF ALL SUBJECTS /N THE OTHER HAND THE EXPENDITURE ON INFORMA
TION AND COMMUNICATIONS TECHNOLOGY )#4 IN GOVERNMENTAL SCHOOLS IS INCREASING
STEADILY
4HE ACTUAL EXPENDITURES STUDY PREPARED BY THE 'ENERAL )NFORMATION !UTHORITY
REPORTED THAT THE -INISTRY OF %DUCATION SPENT APPROXIMATELY !%$ MILLION TO DE
VELOP THE PRIMARY AND SECONDARY EDUCATION IN GOVERNMENTAL SCHOOLS IN COMPUTER
,9,&7&$3$&,7<%8,/',1*
RELATED lELDS TO INCLUDE THE PURCHASE OF COMPUTERS AND THEIR ACCESSORIES MAINTE
NANCE OF COMPUTERS AND THEIR ACCESSORIES AND THE PURCHASE OF COMPUTERS NEEDS
SUCH AS PRINTING MATERIALS BETWEEN THE ACADEMIC YEARS OF AND )N ADDI
TION TO THE PURCHASE OF UP
TO
DATE COMPUTERS FOR THE GOVERNMENTAL SCHOOLS
THE -INISTRY PROVIDED SERVERS LAPTOPS LASER PRINTERS SCANNERS
HUBS SWITCHES ROUTERS AND DATA SHOW DEVICES
0RIVATE %DUCATION IN THE COUNTRY ACQUIRES GREAT ATTENTION AS THE NUMBER OF THE STU
DENTS REGISTERED FOR THE SCHOOL YEAR REACHED MALE AND FEMALE
STUDENTS OF WHICH WERE MALE STUDENTS AND WERE FEMALE STUDENTS
ASSOCIATED WITH SCHOOLS 3OME OF WHICH FOLLOW THE GOVERNMENTAL CURRICULUM
WHILE THE MAJORITY ADOPT FOREIGN CURRICULUMS 4HE TOTAL NUMBER OF )4 TEACHERS
REACHED FROM A TOTAL NUMBER MALE AND FEMALE TEACHERS THAT MAKES UP
OF THE TOTAL TEACHER BODY
/NE OF THE MOST IMPORTANT ACHIEVEMENTS THAT SUPPORTS THAT THE 5!% IS COPING WELL
WITH DEVELOPMENT AND THE MOVEMENT TOWARD GLOBALIZATION AND ITS EXPANSIONS IS
THROUGH THE EVIDENCE OF SOCIETY PARTICIPATION IN EDUCATION AFFAIRS AND THE BIG DIFFER
ENCE BETWEEN THE NUMBER OF STUDENTS IN PRIVATE AND GOVERNMENTAL EDUCATION
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
" (IGHER EDUCATION
5!% NATIONALS RECEIVE GOVERNMENTAL HIGHER EDUCATION FREE OF CHARGE HIGHER EDUCA
TION INSTITUTIONS CONFER ADVANCED CERTIlCATIONS IN DIFFERENT SCIENTIlC SPECIALIZATIONS
!CADEMIC STUDIES RANGE FROM ONE YEAR TO FOUR YEARS ACCORDING TO THE FOCUS AREA OF
THE STUDY AND RESULTS IN A DIPLOMA ACCORDINGLY
3TATISTICS FROM THE MINISTRY INDICATES THAT THE NUMBER OF STUDENTS REGISTERED IN
HIGHER OR EDUCATION INSTITUTIONS IN REACHED /UT OF WHICH THE NUMBER
OF STUDENTS ENROLLED IN )#4
RELATED lELDS ACCOUNTED FOR
,9,&7&$3$&,7<%8,/',1*
)T IS NOTEWORTHY THAT THE PERCENTAGE OF PARTICIPATION IN HIGHER EDUCATION IN THE 5!%
IS CONSIDERED ONE OF THE HIGHEST PERCENTAGES IN THE WORLD WITH FEMALE AND
MALE AS HIGH SCHOOL GRADUATES
# E%DUCATION
E%DUCATION IS ONE OF THE AMAZING DEVELOPMENTAL GAINS OF THE )#4 SECTOR THAT CON
STITUTES ONE OF THE MAIN ASPECTS FOR GLOBALIZATION )T IS ONE OF THE MODERN TECHNOLO
GIES OF REMOTE EDUCATION HAVING STARTED TO GENERATE DRASTIC PROGRESS IN EDUCATIONAL
SYSTEMS IN DIFFERENT TYPES STAGES AND PATTERNS ESPECIALLY IN RELATIONS WITH HIGHER
AND IRREGULAR EDUCATION )T PROVIDES A CHANCE FOR A LARGER STUDENT BASE OF DIVERSIlED
SOCIETAL CATEGORIES DIVERSITY IN KNOWLEDGE RESOURCES LEARNING ENVIRONMENT OBSERV
ING SELF
EDUCATION AND OF THE CAPABILITIES OF STUDENTS
"ASED ON THE ABOVE (( 3HEIKH -AKTOUM BIN 2ASHID !L -AKTOUM 6ICE 0RESIDENT OF
THE 5!% 2ULER OF $UBAI ISSUED A DECREE FOR THE ESTABLISHMENT OF E 41- #OLLEGE ON
TH *UNE 4HE OBJECTIVE OF WHICH IS TO GIVE EDUCATIONAL CHANCES AND SCIENTIlC
CERTIlCATES IN COMPREHENSIVE QUALITY MANAGEMENT AND ITS APPLICATIONS THROUGH THE
CREATION OF AN EFFECTIVE ENVIRONMENT FOR REMOTE EDUCATION THROUGH AN ELECTRONIC
INFORMATION NETWORK
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
'ENERAL (( 3HEIKH -OHAMMED BIN 2ASHID !L -AKTOUM $UBAI #ROWN 0RINCE AND
-INISTER OF $EFENSE HAS STATED hE
41- #OLLEGE WILL BECOME THE NUCLEUS FOR FUTURE
HIGHER EDUCATIONAL INSTITUTIONS IN THE 5!% AND ABROADv (% 3HEIKH .AHYAN BIN
-UBARAK !L .AHYAN -INISTER OF %DUCATION HAS CLARIlED THAT HE HAS ALLOWED THE
ESTABLISHMENT OF THIS COLLEGE FOR STABILIZING THE FOUNDATION BASE FOR SPREADING TECH
NOLOGY AND COMPREHENSIVE QUALITY IN THIS AGE OF E%DUCATION FOR ALL ASPECTS OF LIFE IN
THE 5!% THE -IDDLE %AST AND THE !RAB 7ORLD
-OREOVER $UBAI GOVERNMENT SIGNED AN AGREEMENT WITH -ICROSOFT #ORPORATION IN
!PRIL FOR ESTABLISHING AN hE3CHOOLv WITHOUT PAPERS BOOKS OR PENS TO BE THE lRST
,9,&7&$3$&,7<%8,/',1*
E3CHOOL IN THE -IDDLE %AST AND THE SECOND ONE IN THE WORLD
%TISALAT E#OMPANY HAS ALSO ENABLED THE 5!% STUDENTS TO CONSOLIDATE THEIR EDUCA
TIONAL SKILLS AND ACADEMIC ACQUISITION IN AN INNOVATIVE METHOD THROUGH ITS INTERNET
SERVICES AND INTEGRATED ELECTRONIC SOLUTIONS )T HAS PROVIDED THE CONTENTS OF CURRICU
LUMS OF THE 5!%S PRIVATE AND PUBLIC SCHOOLS VIA ITS NEW WEBSITE FOR ONLINE LEARNING
4HE NEW CONTENT OF E,EARNING HAS BEEN DEVELOPED IN !RABIC LANGUAGE THUS GIVING
PARENTS THE CHANCE TO PARTICIPATE IN TEACHING THEIR SONS AND DAUGHTERS AND HELPING
THEM DIRECTLY AND EFFECTIVELY IN COMPREHENDING THEIR SUBJECTS DURING WHILE THEY ARE
HOME
4HE 53! BASED 6IRGINIA 3TATE 5NIVERSITY HAS ISSUED AN UNPRECEDENTED WORLD
WIDE
EVENT FOR AN E,EARNING PROGRAM IN COORDINATION WITH THE h%ASY ,EARNINGv PROGRAMS
FOR ONLINE LEARNING PUBLISHED BY %TISALAT !CADEMY AND IN COORDINATION WITH 5NITED
.ATIONS SHALL BE EXCLUSIVELY APPROVED IN THE REGIONS OF THE !RAB 'ULF THE -IDDLES
%AST .ORTH !FRICAN AND 4URKEY 4HIS PROGRAM IS CONSIDERED THE lRST OF ITS KIND TO
QUALIFY STUDENTS WHO ARE APPLYING FOR OBTAINING THE SKILLS OF E'OVERNMENT IN SEVERAL
AND DIFFERENT JOB QUALIlCATIONS
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
)T IS NOTEWORTHY THAT %TISALAT !CADEMY IS CONSIDERED AN EXCLUSIVE REGIONAL REPRESEN
TATIVE FOR MANY INTERNATIONAL VOCATIONAL AND PROFESSIONAL AUTHORITIES FROM THE 53!
AND %UROPE !DDITIONALLY IT IS APPROVED TO BE THE lRST REGIONAL CENTER IN THE -IDDLE
%AST FOR TESTING CERTIFYING AND APPROVING h)4 SECURITYv ENGINEERS AND EXPERTS AFTER
HAVING INTERNATIONAL 6OCATIONAL !PPROVAL #ERTIlCATES FROM THE )NTERNATIONAL !MERI
CAN !UTHORITY FOR )NFORMATION 4ECHNOLOGY 3ECURITY
%TISALAT !CADEMY SHALL EXCLUSIVELY PUBLISH THE lRST SET RELEASE ON DIFFERENT TRAINING
COURSES CONSISTING OF COURSES AS PER THE INITIATIVE ADOPTED BY THE h 'ROUPv
FOR SPREADING DEVELOPING AND SUPPORTING THE ENVIRONMENT OF ONLINE LEARNING IN
THE REGIONS STATES )T IS MENTIONED THAT THE h 'ROUPv SUPERVISES THE WORKS OF THE
,9,&7&$3$&,7<%8,/',1*
)NTERNATIONAL #OMMISSION FOR DEVELOPING MANPOWER AND HUMAN RESOURCES AFlLI
ATED WITH 5NITED .ATIONS
0RIVATE INSTITUTES ARE SPREAD ALL AROUND THE 5!% 4HEY OFFER CONSULTATION INFORMA
TION AND TRAINING SERVICES 4HERE ARE OF THESE INSTITUTES AND CENTERS DISTRIBUTED
THROUGHOUT THE DIFFERENT EMIRATES IN THE 5!% WITH CONCENTRATION ON !BU $HABI AND
$UBAI
# E&UTURE PROJECT
4HE !BU $HABI %DUCATION :ONE !$%: UNDER THE SPONSORSHIP OF THE -INISTRY OF
0RESIDENTIAL !FFAIRS AND IN COOPERATION WITH THE 5!% -INISTRY OF %DUCATION HAS
INITIATED PLANS TO AUTOMATE ITS ADMINISTRATIVE FUNCTIONS BY INTRODUCING A CUSTOM
IZED ELECTRONIC SCHOOL MANAGEMENT SYSTEM LINKING ALL SCHOOLS AT THE :ONE LEVEL !T
THE SCHOOL LEVEL TECHNOLOGY
EQUIPPED CLASSROOMS AND LABS WILL CREATE AN ENRICHED
LEARNING ENVIRONMENT TO ENABLE STUDENTS TO EXPAND THEIR LEARNING BASE AND
ENHANCE THEIR CRITICAL THINKING PROBLEM
SOLVING AND DECISION
MAKING SKILLS ! NEW
)NFORMATION 4ECHNOLOGY )4 LITERACY SKILLS SUBJECT AS WELL AS AN )4
INFUSED CURRICULUM
IN ALL SUBJECTS FROM GRADE +
WILL BECOME THE NORM
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
4HIS PROGRAM ADDRESSES THE FOLLOWING OVERALL GOALS WHICH ARE IN LINE WITH THE 5!%S
VISION FOR PREPARING ITS NATIONALS WITH A GLOBAL MIND
SET TO MEET THE CHALLENGES OF
THE ST CENTURY
s 4HE .ATIONAL 'OAL IS TO PREPARE THE COMMUNITY OF E#ITIZENS TO BE E2EADY FOR THE
EVER
CHANGING )4 ENVIRONMENT
s 4HE %DUCATIONAL 'OAL IS TO ACHIEVE THE OBJECTIVES OF THE -INISTRY OF %DUCATIONS VI
SION FOR A COMPREHENSIVE CURRICULUM INCLUDING A STRONG FOUNDATION IN )4
s 4HE !DMINISTRATIVE 'OAL IS TO IMPLEMENT AN EFFECTIVE ELECTRONIC EDUCATIONAL AD
MINISTRATIVE AND MANAGEMENT SYSTEM
,9,&7&$3$&,7<%8,/',1*
4HE !$%: AND THE -INISTRY OF 0RESIDENTIAL !FFAIRS ESTABLISHED A CORE TEAM TO DE
VELOP AND IMPLEMENT A WORKING STRATEGY FOR THE INTRODUCTION OF )#4 IN SCHOOLS START
ING IN THE ACADEMIC YEAR 4HE 4EAM DEVELOPED AN INITIAL h0LAN OF !CTIONv
FOR A TWO
PHASE IMPLEMENTATION 0HASE COVERED SCHOOLS AT THE PRIMARY AND
PREPARATORY LEVELS AS WELL AS THE !$%: (1
)N THE )4 0ROGRAM LAUNCHED 0HASE TO INCLUDE THE REMAINING SCHOOLS 0LANS
ARE ALSO IN PLACE TO EXTEND THE PROGRAM TO THE !L !IN %DUCATIONAL :ONE WHICH MAN
AGES OVER NATIONAL SCHOOLS
4HE PROGRAM PLANS TO ACHIEVE THE FOLLOWING PHYSICAL AND TECHNOLOGICAL INFRASTRUC
TURE TARGETS AT THE SCHOOL LEVEL
s 3TUDENT
COMPUTER RATIO OF
s 3TUDENTS WITH ACCESS TO )4 FOR UP TO PERCENT OF INSTRUCTIONAL TIME
s !DMINISTRATIVE STAFF
COMPUTER RATIO OF
s 3CHOOL
WIDE NETWORK AND LINK TO SCHOOLS THROUGH 7IDE !REA .ETWORKS 7!.S
CONNECTED TO !$%: )4 #ENTERS ENABLING HIGH
SPEED DELIVERY OF MULTIMEDIA SERVICES
ON A :ONE
WIDE BASIS
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
)N ORDER TO ACHIEVE THE MAIN GOALS OF THE )4 0ROGRAM THE !$%: IDENTIlED THE FOLLOW
ING KEY PROJECTS
s 0ROJECT 4O PROVIDE SCHOOLS WITH NETWORKED MULTIPURPOSE MULTIMEDIA COMPUTER
LABS WHERE )4 LITERACY IS TAUGHT AND )#4 INFUSED CURRICULUM CAN BE DELIVERED AS WELL
AS FOR TECHNICAL TRAINING 4HERE WILL BE ELECTRONIC CONNECTIVITY TO ALL SCHOOLS AND THE
!$%: )4 #ENTER INTRANET AND CONNECTION TO THE OUTSIDE WORLD INTERNET
4O DATE THERE ARE )4 LABS IN SCHOOLS %ACH LAB HAS A CAPACITY OF
NET
WORKED COMPUTERS CONNECTED TO A LOCAL SERVER AS WELL AS TO THE MAIN SERVER AT THE )4
#ENTER SITUATED AT !$%: (1
,9,&7&$3$&,7<%8,/',1*
s 0ROJECT 4O DEVELOP )4 LITERACY SKILLS IN SCHOOLS THROUGH THE TEACHING OF )4 AS A
SUBJECT AND BY INTEGRATING )#4 IN ALL SUBJECT CURRICULUM AND IN ALL GRADES 4EACH
ERS ARE REQUIRED TO BE )#$, CERTIlED AND TRAINED TO CREATE A TECHNOLOGY
INTEGRATED
LEARNING ENVIRONMENT
4ODAY 0HASE SCHOOLS EMPLOY ,AB 3UPERVISORS WHO TEACH NATIONAL SCHOOLCHILDREN
)4 SKILLS IN %NGLISH USING A CUSTOMIZED CURRICULUM DELIVERED ELECTRONICALLY THROUGH A
,EARNING -ANAGEMENT 3YSTEM ,-3 !LL TEACHERS IN 0HASE SCHOOLS ARE )#$,
CERTI
lED AND ALMOST HAVE BEEN TRAINED TO INTEGRATE )#4 IN ALL SUBJECTS AT ALL GRADES
s 0ROJECT 4O AUTOMATE EDUCATIONAL ADMINISTRATION AND MANAGEMENT BY SETTING UP
AN ELECTRONIC 3CHOOL -ANAGEMENT 3YSTEM 3-3 INCLUDING A STATE
OF
THE
ART ,EARN
ING -ANAGEMENT 3YSTEM ,-3 AND AN )NTERNET 0ORTAL 3YSTEM )03 FOR MULTI
LEVEL
COMMUNICATIONS
4HE WEBSITE WWW!$%:AE IS UP AND RUNNING )T CONTINUES TO BE DEVELOPED TO
INCLUDE LINKS TO A COMPREHENSIVE EDUCATIONAL DATABASE ON SCHOOLS STUDENTS CUR
RICULUM AND LEARNING RESOURCES
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
!$%:S MANAGEMENT VISION OF IMPLEMENTING A COMPREHENSIVE 3-3 IS TO ENABLE
COMPLETE AUTOMATION OF SCHOOLS DAILY ADMINISTRATIVE OPERATIONS AND ACADEMIC
ACTIVITIES 4HE SYSTEM IS DESIGNED TO PROVIDE THE PARENTS WITH A TOOL THROUGH WHICH
THEY CAN MONITOR THEIR CHILDRENS ACADEMIC PROGRESS STATUS DAILY SCHOOL HOMEWORK
SCHOOL BEHAVIOR AND OTHER STUDENT
RELATED MATTERS 7HEN FULLY FUNCTIONAL THE 3-3
WILL CONSTITUTE A COMPREHENSIVE REFERENCE DATA BANK THAT WILL ENHANCE !$%: CAPA
BILITIES IN MAKING MORE EFFECTIVE AND SOUND ADMINISTRATIVE AND ACADEMIC DECISIONS
/NE OF THE MOST IMPORTANT SUCCESS FACTORS FOR !$%: TECHNOLOGICAL CHANGE IS TO PUT
IN PLACE A MECHANISM TO FACILITATE AND ENHANCE COMMUNICATIONS AMONG !$%:
SCHOOLS TEACHERS PARENTS AND THE GENERAL PUBLIC 4O ACCOMPLISH THIS !$%: DE
,9,&7&$3$&,7<%8,/',1*
VELOPED A COMPREHENSIVE )NTERNET 0ORTAL 3YSTEM )03 THROUGH WHICH ALL RELEVANT
PARTIES CAN INTERACT WITH EACH OTHER AS PART OF THE E%DUCATION CYCLE FROM ANYWHERE
AND AT ANY TIME )N ADDITION THERE WILL BE AN ONLINE ,EARNING -ANAGEMENT 3YSTEM
WHICH WILL ENABLE !$%: SUBJECT SUPERVISORS AND TEACHERS TO PUBLISH GENERAL AND
INDIVIDUAL LESSONS AND RESOURCE MATERIALS CREATED BY THEMSELVES 4HESE AS WELL AS
SELECTED COMMERCIAL EDUCATIONAL SOFTWARE WILL BE AVAILABLE TO STUDENTS AT ANY TIME
AND FROM ANYWHERE AS LONG AS THEY HAVE ACCESS TO A COMPUTER AND TO THE INTERNET
4HE OVERALL PROGRAM TO INCORPORATE )#4 INTO ALL LEVELS AND ASPECTS OF THE 5!% EDU
CATIONAL SYSTEM WILL CONTINUE TO BE SUPPORTED AND UPDATED AS A RECURRENT ACTIVITY
WITH THE INTENTION OF REPLICATING THE SUCCESS ACHIEVED IN !BU $HABI TO THE OTHER
%MIRATES 4HE NUMBER OF BENElCIARIES WILL THEN BE FAR GREATER THAN WHAT IS PRESENTLY
REPORTED ABOVE
# )4%0 0ROJECT
(( 3HEIKH -OHAMMED BIN 2ASHID !L -AKTOUM )4 %DUCATION 0ROJECT )4%0 WAS
INITIATED IN THE YEAR BY 'ENERAL (( 3HEIKH -OHAMMED BIN 2ASHID !L -AK
TOUM $UBAI #ROWN 0RINCE AND 5!% $EFENCE -INISTER AS PART OF HIS INSPIRATIONAL
EDUCATIONAL STRATEGY TO CREATE THE 5!% +NOWLEDGE %CONOMY !T ITS INITIAL INCEPTION
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
IN )4%0 BEGAN TEACHING )4 IN SCHOOLS )4%0 TODAY PROVIDES COURSES IN HIGH
SCHOOLS IN THE 5!% IN $UBAI IN !BU $HABI AND OVER STUDENTS PASS
THROUGH THE PROGRAMS EVERY YEAR
&OLLOWING THE SUCCESS OF THE SCHOOLS PROJECT )4%0 EXTENDED ITS OPERATIONS TO
SUPPORT THE 5!% GOVERNMENTS E
GOVERNMENT INITIATIVE BY PROVIDING )4 TRAINING
PROGRAMS TO GOVERNMENT DEPARTMENTS )N ADDITION TO ITS HIGH
SCHOOL COMMIT
MENTS )4%0 NOW PROVIDES )4 COURSES TO THE VARIOUS ORGANIZATIONS THROUGHOUT THE
5!% )N )4%0 LAUNCHED AN )4 SKILLS PROGRAM AND BUILT LABS FOR THE $UBAI 0OLICE
!CADEMY !S A RESULT CADETS WERE TRAINED AND HAVE DEMONSTRATED )4 SKILLS IN
THEIR DAY TO DAY ACTIVITIES )N EARLY )4%0 ROLLED OUT A PROGRAM TO INCREASE THE )4
,9,&7&$3$&,7<%8,/',1*
LITERACY LEVEL TO SUPPORT THE E
GOVERNMENT INITIATIVE BY PROVIDING )4 COURSES TO THE
EMPLOYEES AT $UBAI )MMIGRATION $EPARTMENT 3IMILAR )4 SKILLS PROGRAM WERE IMPLE
MENTED IN $UBAI )SLAMIC #OLLEGE AND 4AMKEEN VISUALLY IMPAIRED STUDENTS CENTER IN
$UBAI
/NGOING PROGRAMS LAUNCHED BY )4%0 INCLUDE h)4%0S )#$, 0ROGRAM FOR THE #OM
MUNITYv AN INITIATIVE TO EQUIP INDIVIDUALS WITH FUNDAMENTAL COMPUTER SKILLS AND hI
4EACH 0ROGRAM &OR 4EACHERSv AN INITIATIVE TO PROMOTE THE USAGE OF )#4 IN EDUCATION
AL ESTABLISHMENTS BY PROVIDING TEACHERS WITH A PROFESSIONAL DEVELOPMENT PROGRAM
THAT LEADS TO THE #AMBRIDGE )NTERNATIONAL $IPLOMA IN TEACHING )#4
$ #IVIL SOCIETY AND THE DIGITAL CULTURE
4HE 5!% HAS MADE )#4 ONE OF ITS MOST IMPORTANT PRIORITIES AS A BASIS FOR ITS CIVIL
SOCIETY 4HE PRIMARY ASPECTS OF THIS BASIS ARE AS FOLLOWS
s 4O CONSOLIDATE KNOWLEDGE GAIN AND USE THE KNOWLEDGE EFFECTIVELY AS A TOOL TO
OBTAIN A HIGHER DEGREE OF SOCIAL WELFARE FOR THE 5!%
s 4O GIVE 5!% WOMEN THE SAME OPPORTUNITIES AFFORDED FOR MEN IN ALL lELDS AND
WALKS OF LIFE THUS PROVIDING EQUAL OPPORTUNITIES IN EDUCATION AND EMPLOYMENT
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
s 4O RESPECT LIBERTIES AND HUMAN RIGHTS 4HE 5!% CONSTITUTION UNDERTAKES THE
RESPONSIBILITY TO SECURE HUMAN RIGHTS AND TO EXPAND CONTRIBUTIONS IN MANAGING
THE SOCIETY TO ATTAIN MODERN FREE LIFE 4HE CONSTITUTION INCLUDES MORE THAN TWENTY
ARTICLES RELATED TO RIGHTS AND LIBERTIES DERIVED FROM (UMAN 2IGHTS 7ORLD $ECLARA
TIONS THE MOST IMPORTANT OF WHICH ARE AS FOLLOWS
s #IVIL RIGHTS EQUALITY AND NON
DISCRETION AMONG NATIONALS AND SECURING PERSONAL
LIBERTIES AND THE LIBERTY OF TRANSPORTATION CORRESPONDENCE ETC
s %CONOMIC CULTURAL AND SOCIAL RIGHTS SOCIAL JUSTICE EQUAL OPPORTUNITIES EDUCATION
AL RIGHTS TITLE RIGHTS ETC
,9,&7&$3$&,7<%8,/',1*
s 0OLITICAL RIGHTS OPINION AND FREEDOM OF THE PRESS LIBERTIES GATHERING AND ELECTION
LIBERTIES SOCIETY FORMATION LIBERTIES ETC
4HE 5!% LAWS HAVE ENCOURAGED THE ESTABLISHMENT OF MANY SOCIETIES SUCH AS
WOMEN RELIGIOUS FOLKLORE COMMUNAL AND HUMAN SOCIETIES &ORTY
FOUR SOCIETIES
WERE ESTABLISHED BY AND INCREASED TO BY
4HE SOCIETIES OF PUBLIC WELFARE ARE SPREAD ALL OVER THE EMIRATES THE LARGEST PER
CENTAGE IS BASED IN THE CAPITAL OF !BU $HABI WITH ORGANIZATIONS REPORTED IN
ACCOUNTING FOR OF THE TOTAL NUMBER OF SOCIETIES $UBAI HAS AND THE
REMAINDER IS SPREAD IN THE OTHER EMIRATES 3HARJAH !JMAN 5MM !L 1AIWAIN 2AS !L
+HAIMAH AND !L &UJAIRAH
%ACH SOCIETY SPECIALIZES IN A DIFFERENT lELD OF INTERESTS AND PLAYS AN IMPORTANT ROLE
IN SPREADING DIGITAL CULTURE BY THE AUTOMATION OF THEIR PROCESSES DEPENDENCE ON
INFORMATION TECHNOLOGY AND THROUGH COMMUNICATION WITH DIFFERENT INDIVIDUALS IN
THE SOCIETY
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
% 7OMEN AND THE )#4 SECTOR
7OMEN OF THE 5!% CONTRIBUTE GREATLY TO THE DEVELOPMENT OF THE NATIONAL ECONOMY
AND PLAY AN IMPORTANT ROLE IN THE SOCIETY 7ITH THE INTERNATIONAL AGREEMENT SIGNED
BY THE 5!% IN RELATED TO EQUALITY BETWEEN MALE AND FEMALE WORKERS WOMEN
ARE AFFORDED THE SAME RIGHTS AS MEN IN THE lELD OF EDUCATION JOB AND TITLE 4HERE IS
ALSO NO DIFFERENCE IN SALARIES BETWEEN WOMEN AND MEN PERFORMING THE SAME JOB
4HE ,ATE 3HEIKH :AYED BIN 3ULTAN !L .AHYAN THE FOUNDER OF THE 5!% EXPRESSED HIS
OPINION OF WOMEN WORKING OUTSIDE THEIR HOMES BY STATING THAT hWOMEN HAVE THE
RIGHT TO WORK ANYWHERE SHE SO CHOOSES )SLAM PROTECTS HER POSITION IN THE SOCIETY
,9,&7&$3$&,7<%8,/',1*
AND ENCOURAGES HER TO WORK IN ALL lELDS AS LONG AS SHE RECEIVES RESPECTv 4HE lRST
WOMAN TO TAKE A POSITION IN THE 5!% CABINET WAS A WOMAN WHO SPECIALIZED IN THE
lELD OF )#4 (% 3HEIKHA ,UBNA !L 1ASIMI SERVES AS -INISTER OF %CONOMY AND 0LAN
NING
4HE NATIONAL STRATEGIES FOR WOMANS PROGRESS IN THE 5!% WAS LAUNCHED BY ((
3HEIKHA &ATIMA BINT -UBARAK THE -OTHER OF THE %MIRATES ON $ECEMBER
THAT COVER EIGHT SIGNIlCANT AREAS FOR WOMAN WOMAN AND EDUCATION WOMAN
AND ECONOMY WOMAN AND COLLECTIVE WORK WOMAN AND MEDIA WOMAN AND
LEGISLATIONS WOMAN AND DECISION MAKING WOMAN AND ENVIRONMENT AND
WOMAN AND HYGIENE 4HANKS TO THE RECOGNITION OF THESE AREAS WOMEN OF THE 5!%
HAVE OCCUPIED POSITIONS OF GREAT STATUS BOTH REGIONALLY AND WORLDLY AND HAVE BEEN
ELECTED FOR MEMBERSHIP OF THE #OMMITTEE FOR 7OMEN OF THE NINTH 5NITED .ATION
%CONOMIC 3OCIAL #OUNCIL FOR FOUR YEARS BEGINNING IN
)N ADDITION TO THE ACHIEVEMENTS OF WOMEN IN THE 5!% STATISTICS FROM THE 'ENERAL
)NFORMATION !UTHORITY REPORTS THAT THE NUMBER OF FEMALES WORKING IN )4 FOR THE
FEDERAL GOVERNMENT OF MINISTRIES AND AUTHORITIES HAS EXCEEDED THE NUMBER OF MALE
WORKERS WITH A TOTAL OF WOMEN AND MEN
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
& 4HE )#4 IN (EALTHCARE
/VER THE LAST THREE DECADES THE 5!% HAS WITNESSED RAPID DEVELOPMENTS IN HEALTH
CARE REMEDIAL AND PREVENTIVE SERVICES 4HE 7(/ CHOSE !BU $HABI AND $UBAI
AMONGST THE BEST HEALTHY CITIES IN THE -IDDLE %AST
)N THE PRESENT HEALTH SERVICES ARE BEING OFFERED THROUGH HOSPITALS CLINIC
MATERNITY CENTERS SCHOOL CLINICS DENTAL CLINICS AND PHARMACIES
!CCORDING TO THE ESTIMATES PUBLISHED BY THE -INISTRY OF (EALTH EXPENDITURE ON
HEALTH CARE SERVICES IN THE YEAR IS AROUND 53 MILLION OF '$0 FROM
,9,&7&$3$&,7<%8,/',1*
53 MILLION OF '$0 IN THE YEAR
4HE MINISTRY HAS ALLOCATED !%$ MILLION TO BE SPENT ON LEVERAGING CUTTING
EDGE
INFORMATION AND COMMUNICATIONS TECHNOLOGIES IN THE HEALTHCARE lELDS IN A BID TO
FULLY AUTOMATE TRANSACTIONS AND HEALTHCARE GOVERNMENT SERVICES IN THE COUNTRY 4HE
STRATEGY AIMS AT OFFERING BETTER SERVICES TO THE PATIENTS AND SAVING THEIR TIME AND
THEIR DOCTORS TIME /N THE OTHER HAND THE STRATEGY WOULD EASE THE mAW OF INFORMA
TION BETWEEN THE MINISTRY AND OTHER MEDICAL CENTERS
4HE MINISTRY HAS SUCCEEDED IN BRINGING IN STATE OF THE ART TECHNOLOGIES AND ESTAB
LISHING A RIGID )4 INFRASTRUCTURE WITH CUTTING EDGE COMMUNICATIONS AND VIDEO CON
FERENCING TECHNOLOGIES !S PART OF THE MINISTRYS STRATEGY THE FOLLOWING PROJECTS
HAVE BEEN LAUNCHED
s,INKING HOSPITALS AND OTHER MEDICAL CENTERS BY AN INTERACTIVE )4 SYSTEM PROJECT
s E2ECRUITMENT PROJECT FOR PHYSICIANS AND SPECIALISTS PROJECT
s (EALTH CARD ISSUANCE AND ONLINE RENEWAL PROJECT
s 0REVENTIVE MEDICINE UPDATE PROJECT
s #ONTINUING STUDY FOR PHYSICIANS AND SPECIALISTS PROJECT
s $EVELOPING )4 SYSTEMS IN SCHOOL HEALTH CENTERS PROJECT
s -EDICAL EQUIPMENTS MAINTENANCE SYSTEM PROJECT
s -EDICAL WAREHOUSE SYSTEM PROJECT
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
6 "5),$).' 4(% )#4 3%#4/2
! E'OVERNMENT INITIATIVES
! $IGITAL )$ PROJECT
!S THE 5!% ENTERS INTO A NEW SOPHISTICATED ERA OF THE DIGITAL AGE A NEW NEED FOR
ADDITIONAL SECURITY ALSO ARRIVES IN ORDER TO MAINTAIN A SAFE AND STABLE ENVIRONMENT
9%8,/',1*7+(,&76(&725
FOR THE INHABITANTS OF THE 5!% )N *UNE THE LAUNCH OF AN )$ PROJECT BEGAN
WITH THE IDEA OF CREATING A POPULATION REGISTER 4HIS PROJECT IS THE lRST OF ITS KIND IN
THIS REGION MAKING THE 5!% A PIONEERING MODEL FOR THIS TYPE OF SECURITY AS WELL AS
BECOMING ONE OF THE FUNDAMENTAL PILLARS IN THE E&EDERAL GOVERNMENT WHERE MORE
THAN !%$ MILLION HAS BEEN INVESTED IN THIS PROJECT
3PECIAL ATTENTION HAS BEEN PAID TO THIS PROJECT BY (( 3HEIKH +HALIFA BIN :AYED !L
.AHYAN THE PRESIDENT OF THE 5!% WHO FOUNDED AN INDEPENDENT FEDERAL AUTHORITY
THE h%MIRATES )$ !UTHORITYv TO ADDRESS THE ECONOMIC SOCIAL AND SECURITY OBJECTIVES
OF THIS PROJECT AS UNDERLINED IN THE FOLLOWING
s $EVELOPING OF A MODERN POPULATION REGISTRATION SYSTEM THROUGH CREATING A CENTRAL
INFORMATION DATA BASE OF THE 5!% INHABITANTS
s )SSUING AN )$ CARD TO ALL NATIONALS AND OTHER INHABITANTS THAT WILL INCLUDE A UNIlED
NUMBER AND WILL EMPLOY HIGH TECHNOLOGIES FOR IDENTIlCATION AND IDENTITY CONlRMA
TION 4HE UNIlED NUMBER WILL BE USED AS A REFERENCE FOR GOVERNMENTAL AND PRIVATE
SECTOR DEALINGS 4HE )$ CARD COULD BECOME A MULTI
PURPOSE CARD FOR IDENTIlCATION
SUCH AS A DRIVING LICENSE HEALTH CARD LABOR CARD ANDOR BANK CARD
s 4HE DIGITAL )$ WILL SERVE AN ENHANCED NATIONAL SECURITY THROUGH THE CONTROL AND
MONITORING OF TRAFlC THROUGH 5!% PORTS
s 4HE DIGITAL )$ WILL PROVIDE PRECISE DATA WHICH WILL BE ELECTRONICALLY UPDATED ON A
PERIODIC BASIS
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
4HE %MIRATES )$ !UTHORITY WILL BE CHAIRED BY ,IEUTENANT 'ENERAL (( 3HEIKH -O
HAMED BIN :AYED !L .AHYAN #ROWN 0RINCE OF !BU $HABI AND #HIEF OF 3TAFF OF THE
5!% !RMED &ORCES (IS DEPUTY IS -AJOR 'ENERAL (( 3HEIKH 3AIF BIN :AYED !L .A
HYAN -INISTER OF )NTERIOR
4HE PROVISIONAL STAGES OF THIS PROJECT WILL BEGIN WITH REGISTERING MILITARY AND POLICE
PERSONNEL OF THE -INISTRY OF )NTERIOR AND !RMED &ORCES 0LANS ARE IN PLACE TO START
REGISTERING ALL NATIONALS AND INHABITANTS IN $ECEMBER 4HIS PROJECT WILL BE
THE CORNERSTONE FOR E'OVERNMENT AND E#OMMERCE WITH THE IDEA TO PROTECT AND
9%8,/',1*7+(,&76(&725
SUPPORT ECONOMIC GROWTH WHILE STILL MAINTAINING THE PRIVACY OF THE PEOPLE CONl
DENTIALITY WILL BE A PRIORITY 4O COORDINATE THIS EFFORT THE 5!% WORKED WITH WORLD
CLASS COMPANIES TO APPLY STATE
OF
THE
ART TECHNOLOGIES IN THE DEVELOPMENT OF THIS
PROJECT
! 5!% % 'OVERNMENT 0ROJECT
7ITH A VISION TO h%NABLE INTEGRATED POLICY FORMULATION FACILITATING A KNOWLEDGE
BASED WORLD CLASS GOVERNMENTv THE 5!% &EDERAL 'OVERNMENT INITIATED THE 5!%
E'OVERNMENT PROJECT 4HE PROJECT AIMS AT CREATING A KNOWLEDGE
BASED SOCIETY AND
TO SEE ITS CITIZENS BUSINESSES SCHOOLS PUBLIC ADMINISTRATION AND SERVICE INDUSTRIES
ALL BECOME KNOWLEDGE
BASED .ETWORKS AND )4 ARE TO BECOME PART OF THE DAILY WORK
AND LIVES OF THE PEOPLE
4HE &EDERAL 'OVERNMENT WILL LEVER ENTERPRISE
WIDE )4 INITIATIVES TO MANAGE RECORDS
INFORMATION AND KNOWLEDGE RESOURCES IN WAYS THAT WERE NEVER BEFORE POSSIBLE *UST
AS IMPORTANTLY KNOWLEDGE MUST BE VIEWED AS A RESOURCE TO BE NURTURED AND SHARED
IN SUPPORT OF BROAD CORPORATE GOALS 7HILE KNOWLEDGE CREATION TRANSFER AND SHARING
ARE PRINCIPALLY BEHAVIORAL )4 CAN BE KEY ENABLERS IN THIS PROCESS
4HE &EDERAL 'OVERNMENT IS COMMITTED TO IDENTIFYING ADDITIONAL OPPORTUNITIES FOR
CROSS
-INISTRY$EPARTMENT ONLINE INITIATIVES THROUGH DIFFERENT -INISTRIES INCLUDING
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
IDENTIFYING SPECIlC AREAS WITH POTENTIAL FOR JOINT INITIATIVES WITH OTHER -INISTRY$E
PARTMENT DEVELOPING A NUMBER OF TRIALS OF CROSS
-INISTRY$EPARTMENT INITIATIVES
CONSULTING WITH OTHER -INISTRY$EPARTMENT WHEN NEW SERVICES ARE TO BE LAUNCHED
AND FACILITATING RESEARCH AND INFORMATION SHARING ON THE TECHNOLOGICAL APPROACHES
-INISTRIES WILL COOPERATE IN THE DEVELOPMENT OF POLICIES THAT CUT ACROSS TRADITIONAL
PORTFOLIO BOUNDARIES 4HIS INVOLVES ADDRESSING THE ISSUES OF OWNERSHIP OF SHARED
BUSINESS SYSTEMS AND ADOPTION OF APPROPRIATE STANDARDS 4HERE WILL BE FURTHER
COLLABORATION ON )4 PROCUREMENT BOTH BY LEVERAGING THE 'OVERNMENTS COLLECTIVE
BUYING POWER AND BY INCREASINGLY RE
USING VALUABLE INTELLECTUAL PROPERTY ACROSS THE
9%8,/',1*7+(,&76(&725
5!% 0UBLIC 3ERVICE 2E
USE OF ASSETS WILL BE ENHANCED BY GREATER COMMONALITY OF
ARCHITECTURE AND OPEN STANDARDS
! % 'OVERNMENT "ENElTS FOR THE 5!% &EDERAL 'OVERNMENT
4HE BENElTS OF E 'OVERNMENT FOR THE 5!% &EDERAL 'OVERNMENT CAN BE SUMMARIZED
IN THE FOLLOWING
)NTERNAL BENElTS
s )MPROVED ORGANISATIONAL PERFORMANCE
s 3TREAMLINED OF INTERNAL PROCESSES
s )MPROVED PROCESSES EFFECTIVENESS
s 4RANSPARENCY OF GOVERNMENT SERVICES
s /N
LINE INTEGRATION BETWEEN DIFFERENT DEPARTMENTS AND MINISTRIES
s .EW SERVICE DELIVERY CHANNELS
s 2EDUCED LEVELS OF PAPER WORK
s )NCREASED REVENUES THROUGH ADDITIONAL FEES
%XTERNAL BENElTS
s )MPROVED LEVELS OF SERVICE TO CUSTOMERS
s &ASTER SERVICE DELIVERY CYCLES
s -ORE CHANNELS TO ACCESS SERVICES
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
s 2EDUCED BUREAUCRACY
s 1UICK ACCESS TO INFORMATION ANYTIME
s +NOWLEDGE AND INFORMATION SHARING
s 'ENERATING NEW OUTSOURCING OPPORTUNITIES
s 3USTAINABLE INTERNATIONAL COMPETITIVENESS
s )NCREASED CAREER OPPORTUNITIES FOR PEOPLE
! 3TEPS OF EXECUTING THE E'OVERNMENT PROJECT
4HE EXECUTION PROCESS INCLUDES THREE MAIN STAGES AS FOLLOWS
9%8,/',1*7+(,&76(&725
s &IRST STAGE n COMPROMISED 0REPARING A STUDY INCLUDING ALL BASIC STAGES OF THE PROJ
ECT APPROVING THE STRATEGIC PLAN OF APPLYING THE E'OVERNMENT PROJECT AND SELECT
ING HIGH PRIORITY SYSTEMS AND PROJECTS
s 3ECOND STAGE n COMPROMISED CONDUCTING A STUDY OF OFFERS REQUEST FROM THE SPE
CIALIZED COMPANIES FOR CONTRIBUTION IN PROJECT EXECUTION AND DECLARING THE BID OF
APPLYING THE PROJECT
s 4HIRD STAGE n IS IN PROCESS AND COMPROMISES ACTUAL EXECUTION AND SUPERVISING
THE START OF THE PROJECT ACCORDING TO THE TIME PLAN AND PROJECT SCHEDULE ENTRUSTING
WORK TEAM COMMITTEE OF REPRESENTATIVES OF THE MINISTRIES TO CARRY OUT THE SUG
GESTED SYSTEMS AND FOLLOW UP THE WORK INFORMING THE CLIENTS AND THOSE WORKING
IN THE E'OVERNMENT PROJECT ON THE IMPORTANCE OF THE PROJECT AND ITS AIMS AND THE
IMPORTANCE OF USING THE MODERN ELECTRONIC SYSTEMS AND INSPECTING THE PROJECT
PROGRESS AND KNOWING THE GENERAL IMPRESSION OF CLIENTS AND VISITORS
4HE THIRD STAGE CONCERNING PREPARATION FOR DEVELOPING THE PRIOR SUGGESTED PROJECTS
HAS ALREADY STARTED !LL PROJECTS OF THE lRST STAGE STARED ACTUALLY IN ADDITION TO START
ING PUTTING THE CRITERIA AND TECHNOLOGICAL LAWS WHICH SHOULD BE CONSIDERED AND AP
PLIED FOR PUTTING THE PROCEDURES AND DEALINGS OF THE E'OVERNMENT PROJECT THROUGH
FOLLOWING UP THE TECHNICAL WORK TEAM AND THE PROFESSIONAL CONSULTANCY COMPANIES
FOR APPROVING THE POLICIES AND MODERN AND UNIlED TECHNOLOGIES AS WELL AS SATISFY
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
ING THE NEEDS AND PROVIDING THE TECHNICAL CONSULTANCY POTENTIALITIES REQUIRED FOR ALL
E0ROJECTS OF THE FEDERAL GOVERNMENT
! $UBAI E'OVERNMENT
!FTER RETURNING TO HIS HOMELAND FROM A BUSINESS TRIP TO $UBAI h7ILLIAM 9OUAGANv
0RESIDENT OF THE !MERICAN )NSTITUTE OF 0RECIOUS 3TONES EXPRESSED HIS IMPRESSION ON
WHAT HE SAW IN $UBAI AS SAYING h$UBAI WITH ITS STRONG VISIONAL GOVERNMENT IS CON
SIDERED ONE OF THE MOST IMPORTANT WORLD TRADE GATES ! GREAT MODEL OF ACHIEVEMENT
CAN BE MADE WHEN LEADERS HAVE THE !BILITY FOR 0ROGRESSIVE 4HINKINGv
9%8,/',1*7+(,&76(&725
9OUAGAN ADDED h$UBAI LEADERS ARE AMONG THE MOST BROAD
MINDED PEOPLE IN THE
WORLD THEY INSIST ON HAVING AN OPEN DOOR POLICY AND DIVERSIlCATION DESPITE THE
DANGEROUS GEO
POLITICAL CONmICTS SPREAD IN THE WORLD AROUND THEM
7ITH SUCH INFORMATION GIVEN BY 9OUAGAN IN HIS WITNESS THE E4URNING PROCESS
LAUNCHED IN $UBAI 4HIS WAS WITHIN THE CONTEXT OF A HISTORICAL VISION OF 'ENERAL ((
3HEIKH -OHAMMED BIN 2ASHID !L -AKTOUM $UBAI #ROWN 0RINCE AND 5!% $EFENSE
-INISTER ON TH !PRIL AS HE DECLARED HIS VISION REPRESENTED IN hFACILITATING THE
LIFE OF PEOPLE AND COMPANIES AND MOVING FROM CLASSIC METHODS FOR PROVIDING SER
VICES TO THE DEVELOPED DIGITAL TECHNIQUEv
!T THAT TIME (IS (IGHNESS EXPRESSED HIS AMBITIONS FOR THE NEXT STAGE BY PROVIDING
OF GOVERNMENTAL SERVICES BY INNOVATIVE E-EANS BY THE END OF "Y THE
BEGINNING OF OF GOVERNMENT SERVICES WILL BE PROVIDED ELECTRONICALLY
3UCH AMBITION COULD NOT BE ACHIEVED WITHOUT ADOPTING THE FOLLOWING
s 0ROVIDING THE E)NFRASTRUCTURE FOR THE GOVERNMENT BODY
s 2E
CONSTRUCTION OF PROCEDURES AND DEALINGS ELECTRONICALLY
s 3UPPORTING THE INFORMATION CENTERS AND PLACES OF MAKING THE DECISION IN THE GOV
ERNMENTAL BODIES
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
s $EVELOPING AND TRAINING HUMAN CADRES
s "REAKING OBSTACLES OF ROUTINE AND GOVERNMENTAL BUREAUCRACY
s 0ROVIDING E7INDOWS FOR TOURIST AND TRADE PROMOTION OF THE %MIRATE
4HE STUDY OF OFlCIAL E'ATES CONDUCTED BY 53! BASED 2UTGERS 5NIVERSITY SHOWED
THAT $UBAI OCCUPIES THE NINTH RANK AT A RATE OF POINT OUT OF COMPARED TO THE
GENERAL AVERAGE OF POINTS 4HE STUDY ALSO PUT $UBAI IN PLACE IN THE lELD OF
PROVIDING SERVICES HEADING $UBLIN (ELSINKI AND 4OKYO
! 2AS !L +HAIMAH E'OVERNMENT
9%8,/',1*7+(,&76(&725
h) DREAM OF A LEADING GENEROUS AND EASY E'OVERNMENT TO BE ACCESSIBLE BY ALL LIKE
A MOBILEv 7ITH SUCH A SIMPLE WORD WITH ITS GREAT MEANING THE INITIATIVE LEADER ((
3HEIKH 3AUD BIN 3AGR !L 1ASIMI #ROWN 0RINCE AND $EPUTY 2ULER OF 2AS !L +HAIMAH
EXPRESSED THE VISION OF THE EMIRATES E'OVERNMENT
!FTER DECLARING THE INITIATIVE IN HIS HIGHNESS SAID hTHE GOVERNMENT AIMS TO
COPE UP WITH MODERN SCIENTIlC AND INFORMATIONAL DEVELOPMENT USING THE LATEST IN
FORMATION TECHNOLOGIES IN WORLD MARKETS TO SUPPORT THE SERVICES DEPARTMENTS AND
ORGANIZATIONS SO AS TO RAISE THE PERFORMANCE LEVEL THROUGH AUTOMATED SYSTEMS AND
PROCEDURES 7E WILL FOCUS ON E#OMMERCE AND E"USINESS TO REACH COMPREHENSIVE
UNDERSTANDING OF E'OVERNMENTv
7ITHIN A PERIOD OF SIX MONTHS HE ANNOUNCED THE LAUNCHING OF 2AS !L +HAIMAH GOV
ERNMENT E'ATE
4HE EMIRATE OF 2AS !L +HAIMAH CREATED A CENTRAL BODY TO BE RESPONSIBLE FOR ALL MAT
TERS RELATED TO INFORMATION TECHNOLOGY FOR ALL DEPARTMENTS OF THE EMIRATE 4HAT BODY
HAS UNLIMITED SUPPORT FROM THE EMIRATE LEADERSHIP AND RULERS
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
" E#OMMERCE
4HE 5!% IS PAVING THE WAY FOR OTHER NATIONS IN THE -IDDLE %AST TO UNDERTAKE
ELECTRONIC COMMERCE INITIATIVES 3INCE THE EARLY S THE 5!% HAS BEEN PUSHING
TO DIVERSIFY INTO NON
OIL BUSINESS SECTORS 4HE FRUITION OF ITS GOALS WILL BEST BE SEEN
WITH THE ROLE THAT E#OMMERCE IS PLAYING AND WILL PLAY IN ITS SOCIETY !S FAR AS THE
5!% IS CONCERNED E#OMMERCE IS NOT A SUB
SECTOR OF THE INFORMATION TECHNOLOGY
REVOLUTION SWEEPING THE NATION RATHER IT IS THE STANDARD TO WHICH THE COUNTRY MUST
ADHERE 4HE NATION IS FULLY UNDERTAKING EVERY OPPORTUNITY AVAILABLE TO MARKET ITSELF
AS THE IDEAL LOCATION FOR FOREIGN AND DOMESTIC COMPANIES TO UNDERTAKE E#OMMERCE
9%8,/',1*7+(,&76(&725
VENTURES BUSINESS
TO
BUSINESS BUSINESS
TO
CONSUMER GOVERNMENT
TO
BUSINESS AND
GOVERNMENT
TO
CONSUMER
" 4EJARI
4EJARI IS THE -IDDLE %ASTS PREMIERE "" E-ARKETPLACE 4EJARI WAS ESTABLISHED IN *UNE
AS A STRATEGIC INITIATIVE OF THE $UBAI 'OVERNMENT WITH THE AIM OF FACILITATING
"" E#OMMERCE IN THE REGION 4EJARIS KEY OBJECTIVE IS TO CONTINUE TO DEVELOP WAYS
THAT WILL ASSIST IN MAXIMIZING THE BUSINESS POTENTIAL OF REGIONAL CUSTOMERS BY PRO
VIDING THEM WITH INNOVATIVE RELIABLE AND VERSATILE "" AND E-ARKETPLACE SERVICES
THAT EXTEND THEIR REACH AND ENHANCE THEIR COMPETITIVE STANDING IN THE NEW GLOBAL
ECONOMY 4EJARI HAD SUCCEEDED TO BECOME A SINGLE POINT OF ONLINE TRADE FOR BUSI
NESSES OPERATING IN THE 5!% AND THE REGION 4HE NAME h4EJARIv WHICH MEANS 4RADE OR
#OMMERCE IN !RABIC WAS CHOSEN AFTER EVALUATING HUNDREDS OF NAMES
#APITALIZING ON THE KNOWLEDGE AND EXPERIENCE OF ITS SKILLED TEAM AND BENElTING
FROM THE STRONG E'OVERNMENT INITIATIVE AND INFRASTRUCTURE 4EJARI HAS ADVANCED
QUICKLY TO BECOME THE LEADER OF E#OMMERCE IN THE 5!%
4EJARI PROVIDES AN ONLINE MEETING POINT FOR BUYERS AND SELLERS OF GOODS AND SERVICES
0ROCUREMENT THROUGH 4EJARI ALLOWS BUYERS TO ACCESS A WIDER BASE OF SUPPLIERS WHILE
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
REDUCING PAPER
BASED ADMINISTRATIVE COSTS #OMPANIES THAT SELL GOODS AND SERVICES
THROUGH 4EJARI INSTANTLY lND NEW OPPORTUNITIES AND CUSTOMERS ONLINE4EJARI ALLOWS
COMPANIES TO SEARCH ONLINE CATALOGUES CREATE 2&1STENDERS RECEIVE AND AWARD
BUSINESS ONLINE AND PERFORM SPOT PURCHASES "Y PROVIDING AN ONLINE MEDIUM TO
CONNECT COMMUNICATE AND COLLABORATE WITH SUPPLIERS BUYERS AND TRADE PARTNERS
4EJARI CREATES VALUE FOR ITS CUSTOMERS BY HELPING THEM STREAMLINE BUSINESS PROCESS
ES IMPROVE EFlCIENCY REDUCE COSTS AND ULTIMATELY INCREASE REVENUES
!PPLYING THOUGHTFUL MEASURES BASED ON A STRONG VALUE PROPOSITION 4EJARI HAS BEEN
ABLE TO ATTRACT KEY MEMBERS OF THE BUSINESS COMMUNITY IN THE 5!% IN ORDER TO TRADE
9%8,/',1*7+(,&76(&725
ONLINE SUCH ACHIEVEMENTS HAVE CONTRIBUTED TO THE CREATION OF FURTHER AWARENESS OF
THE BENElTS OF E#OMMERCE AND PAVED THE WAY IN FRONT OF THE OTHER INTERNET
BASED
SERVICES AND INITIATIVES TO CONTINUE PENETRATING THE TARGET MARKETS AND SOCIETIES
4EJARI EXPERIENCED NUMEROUS CHALLENGES DURING ITS JOURNEY TOWARDS EXCELLENCE
3OME OF THESE CHALLENGES HAVE BEEN THE LACK OF AWARENESS ABOUT ONLINE "" AND
THE RESISTANCE OF USING TECHNOLOGY 4EJARI ADOPTED EFFECTIVE SCIENTIlC APPROACHES IN
ORDER TO ADDRESS SUCH CHALLENGES AND OVERCOME THEM BASED ON CAREFUL PLANNING
AND THE KNOWLEDGE OF THE LOCAL MARKET AND PEOPLE
3INCE INCEPTION 4EJARI AIMED TO BECOME THE LEADING "" ONLINE MARKETPLACE IN THE
-IDDLE %AST AND PLAY A PIONEERING ROLE IN TRANSFORMING REGIONAL ECONOMIES INTO AN
)NTERNET BASED TRADING ENVIRONMENT CREATING OUTSTANDING VALUE FOR CUSTOMERS AND
INCREASED RETURNS ON INVESTMENTS
7ITH FOCUSED APPROACH AND DETERMINATION 4EJARI SUCCEEDED IN SHIFTING ALL THE
'OVERNMENT $EPARTMENTS IN $UBAI IN ADDITION TO THE MAJOR PRIVATE SECTOR ORGANI
ZATIONS TO PROCURE ONLINE WITH THEIR SUPPLIERS
4HE INCREASING DEMAND FOR 4EJARIS PRODUCTS SERVICES OUTSIDE THE 5!% HAS GIVEN
THE COMPANY THE OPPORTUNITY TO EXPAND ITS REACH TO MORE THAN lVE COUNTRIES AND
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
MARY BENElCIARIES OF THE MARKETPLACE SERVICES "UYERS COMMITMENT TO ADOPTION OF
ONLINE PROCUREMENT HAD A VAST IMPACT ON SUPPLIERS COMMITMENT 4EJARIS REVENUE
MODEL IS BASED ON PAID MEMBERSHIP FEES TO ACCESS THE MARKETPLACE SERVICES
!FTER HAVING ACHIEVED A SOLID BASE OF CUSTOMERS 4EJARI HAS BEEN INTRODUCING NEW
ADDED VALUE SERVICES TO ENHANCE THE PROCUREMENT PROCESSES OF ITS CUSTOMERS 4EJARI
CONTINUES TO CAREFULLY STUDY THE MARKET AND CUSTOMER NEEDS AND ADHERE TO THEM
BY ROLLING OUT NEW PRODUCTS AND SERVICES THAT FACILITATE THE TRANSFORMATION TO A TRULY
INFORMATION SOCIETY
9%8,/',1*7+(,&76(&725
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
# )#4 FREE ZONE COMMUNITIES IN THE 5!%
# $UBAI )NTERNET #ITY
$UBAI )NTERNET #ITY $)# WAS lRST ANNOUNCED AT THE INTERNATIONAL ')4%8 FAIR IN
! BUSINESS PARK PROJECT $)# WOULD FOCUS PRIMARILY ON REAL ESTATE AND ON BEING AN
INCUBATOR FOR START
UPS AND DOTCOMS $)# WOULD ALSO PROVIDE SERVICES SUCH AS BUSI
NESS INCORPORATION FREE TRADE ZONE ADVANTAGES AND STATE
OF
THE
ART TECHNOLOGY
4ODAY $)# IS A ONE STOP SHOP OFFERING SOLUTIONS TO ALL THE PROBLEMS A COMPANY FACES
9%8,/',1*7+(,&76(&725
WHEN IT ENTERS A NEW COUNTRY $)# WAS INAUGURATED IN /CTOBER JUST DAYS
AFTER THE ANNOUNCEMENT AT ')4%8 4HE PARK EXTENDING OVER MILLION SQUARE FEET
OPENED WITH FOUR BUILDINGS 3OME COMPANIES HAD SIGNED UP AS TENANTS INCLUD
ING WORLD
RENOWNED COMPANIES SUCH AS -ICROSOFT /RACLE (0 )"- #OMPAQ $ELL
3IEMENS #ANON ,OGICA AND 3ONY %RICSSON
#OMPANIES OPENING OFlCES IN THE )NTERNET #ITY COULD CHOOSE EITHER TO LEASE OFlCE
SPACE OR TO BUY LAND TO BUILD OFlCES 7HENEVER POSSIBLE THE OFlCES OF BUSINESS
PARTNERS WERE LOCATED NEXT TO EACH OTHER 3PACE WAS EASILY SCALABLE
"UILT IN PARTNERSHIP WITH #ISCO THE TECHNICAL INFRASTRUCTURE WAS CLEARLY WORLD CLASS
PROVIDING HIGH BANDWIDTH LOW COST TELECOMMUNICATIONS 4HE BUSINESS PARK HOUSED
THE WORLDS LARGEST COMMERCIAL )NTERNET 0ROTOCOL )0 TELEPHONY SYSTEM $)# OFFERED
ITS PARTNERS TAX FREE OWNERSHIP REPATRIATION OF CAPITAL AND PROlTS NO
CURRENCY RESTRICTIONS AND PROTECTION OF INTELLECTUAL PROPERTY $UBAIS mEXIBLE LABOR
LAWS MEANT THAT SPONTANEOUS SPORADIC NEEDS FOR PART TIME AND TEMPORARY STAFF
COULD EASILY BE MET
$)# PROMOTED WHAT IT CALLED THE PLUG AND PLAY APPROACH )T BENElTED BOTH THE
ENTREPRENEUR WANTING TO RENT A SMALL OFlCE AND HAPPY TO SHARE CONFERENCE ROOMS
AND OTHER FACILITIES AND THE LARGE COMPANY TESTING $UBAI AS ITS BASE FOR -IDDLE %AST
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
FOR COMPANIES LOOKING TO PROVIDE COST
EFFECTIVE BUSINESS PROCESS OUTSOURCING "0/
SERVICES SUCH AS CALL CENTER OPERATIONS
$)# PROVIDES A ONE
STOP SHOP SERVICE THAT AIMS TO SOLVE ANY PROBLEMS A BUSINESS
PARTNER MIGHT FACE IN SETTING UP IN A NEW COUNTRY
s "USINESS PARTNERS CAN RENT OFlCE SPACES THAT CAN ACCOMMODATE ANY COMPANYS
NEEDS FROM A ONE PERSON lRM TO A FULL mEDGED REGIONAL HEADQUARTERS OF A MULTI NA
TIONAL
s $)# GUIDES ALL ITS BUSINESS PARTNERS THROUGH THE LICENSING AND INCORPORATION PRO
9%8,/',1*7+(,&76(&725
CESS THUS CUTTING DOWN SIGNIlCANTLY THE AMOUNT OF TIME IT TAKES FOR A COMPANY TO
GET INCORPORATED IN $UBAI
s $)# PROVIDES ITS BUSINESS PARTNERS WITH IMMIGRATION SERVICES AND HOUR TURN
AROUND TIME FOR VISAS
s $)# PROVIDES HOSPITALITY SERVICES THAT HELP BUSINESS PARTNERS WITH A RANGE OF ISSUES
FROM RELOCATION TO ARRANGING FUNCTIONS AND PARTIES
s $)# FREQUENTLY ORGANIZES NETWORKING EVENTS WITHIN THE COMMUNITY TO FOSTER BUSI
NESS DEVELOPMENT AND KNOWLEDGE SHARING AMONG BUSINESS PARTNERS
# $UBAI -EDIA #ITY
$UBAI -EDIA #ITY $-# CONTRIBUTES TO $UBAIS OVERALL KNOWLEDGE ECONOMY BY
ENABLING SERVICES FOR THE MEDIA INDUSTRY $-# PARTNER COMPANIES HAVE THE TYPICAL
FREE ZONE BENElTS OF TAX
FREE OPERATIONS AND NO CAPITAL OR OWNERSHIP RESTRICTIONS
0ARTNERS ALSO BENElT FROM ADVANCED TECHNOLOGY SERVICES AND ONE
STOP SHOP FOR
TRADE LICENSES VISAS AND WORK PERMITS &INALLY MEDIA BUSINESSES WITHIN $-# ENJOY
FREEDOM OF EXPRESSION AND BEING IN THE MIDST OF A CREATIVE CLUSTER
3TRATEGICALLY LOCATED IN $UBAI AT THE CROSSROADS OF THE -IDDLE %AST !FRICA AND 3OUTH
!SIA $-# IS RAPIDLY EMERGING AS A GLOBAL MEDIA HUBA REMARKABLE FEAT GIVEN THAT
IT OPENED DOORS ONLY IN *ANUARY
4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
$-# IS PRESENTLY HOME TO OVER MEDIA BUSINESSES THAT EMPLOY KNOWLEDGE
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ALS IT ALSO BUILDS THE CREDIBILITY AND PRESTIGE OF MEDIA BUSINESSES LOCATED AT $-#
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4HE )#4 3ECTOR
IN THE 5NITED !RAB %MIRATES
#ERTAIN SEGMENTS OF THE MEDIA INDUSTRY HAVE EXPERIENCED PHENOMENAL GROWTH
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$ )NVESTMENT IN )#4
$ -UBADALA
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THE ACQUISITION OF STRATEGIC HOLDINGS IN EXISTING COMPANIES EITHER IN THE 5!% OR
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REGIONAL AND INTERNATIONAL INVESTORS
-UBADALA INVESTS IN A WIDE RANGE OF STRATEGIC SECTORS -UBADALAS INVESTMENTS AND
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TRY 4ECHNOLOGY AND 4ELECOMMUNICATIONS )44 B %NERGY AND 5TILITIES C 0UBLIC
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VATE 0ARTNERSHIPS AND 3ERVICES
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/NE OF -UBADALAS mAGSHIP PROJECTS IS )NJAZAT $ATA 3YSTEMS ,AUNCHED EARLY IN
)NJAZAT $ATA 3YSTEMS WILL OFFER REGIONAL MARKETS A COMPLETE RANGE OF )4 OUTSOURCING
SERVICES n TOGETHER WITH )4 STRATEGY AND DELIVERY CONSULTANCY SYSTEMS INTEGRATION
AND ENTERPRISE RESOURCE PLANNING
)NJAZAT WAS ESTABLISHED DURING THE TH 1UARTER OF BY -UBADALA AND %LECTRONIC
$ATA 3YSTEMS %$3 OF THE 53! %$3 INTERNATIONAL SOFTWARE SOLUTIONS NETWORK CUR
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IN THE 5NITED !RAB %MIRATES
RENTLY SPANS COUNTRIES AND SERVICES MORE THAN CLIENTS
-UBADALA AIMS FOR )NJAZAT TO BECOME THE PREMIER INFORMATION TECHNOLOGY AND
BUSINESS PROCESS OUTSOURCING SERVICES PROVIDER IN THE REGION 'ROWTH WILL BE DRIVEN
THROUGH -UBADALAS KNOWLEDGE OF THE 'ULF BUSINESS ENVIRONMENT PLUS THE DELIV
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TATIONS DISCUSS BOOKS WITH OTHER VISITORS AND JOIN CULTURAL DISCUSSIONS ABOUT VARIOUS
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ABOUT THEM
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