Provider

Edge
Routers
Provider
Edge
Routers
Global Crossing
IP VPN Service
(MPLS)
Sonet/SDH,
DSL
Customer
Site A
Internet
IP Gateway
Customer
Site B
Ethernet
GC VoIP
GC ATM/
Frame Relay
DSL
Customer
Site C
IPSec
Remote VPN Access
SOHO Option
Customer
Site D
Mobile
Work Site IPSec
Remote VPN Access
Mobility Option
GC DIA
Business
Partner
Any
Access
Extranet
GC IP Video
GLOBAL CROSSING IP VPN SERVICE"
For Your Converged GIobaI IP Service Needs
Global Crossing IP VPN Service™
helps join remote customer premises
into a single protected corporate
network with a broad range of
telecommunications services and
guaranteed quality of service. It is
ideal for building your converged
business applications such as VoIP,
IP Videoconferencing, Internet
Access, or a combination of all three.
Global Crossing’s IP VPN service
offering provides you with a cost-
effective, flexible, secure, and reliable
network to meet your needs. Global
Crossing IP VPN Service is a true
MPLS-based service built directly over
our global DWDM fiber optic network
operating above five-nines (99.999%)
availability 365 days a year.
Increases employee mobility leading to faster decision making that allows your company to bring your products or
services to market faster than your competitors
Reduces your overall costs of operations allowing you to focus your resources on more important business critical
matters
Offers flexibility through three classes of service to help you properly budget for diverse application needs
Gives you the scalability to support as many sites and users as needed with service availability in more than 600
cities and more than 60 countries on six continents increasing your employees’ business productivity
Unparalleled support as Global Crossing provides the answers and assistance you need to continue your
company’s operations and you can rely on us to not face your daily business challenges alone
Available within Global Crossing’s Converged Services Portfolio that reduces your overall costs of operations
enabling you to focus your resources on important business critical matters while allowing you to leverage and
make the most of your legacy equipment
Flexible pricing options that allow you to maximize your VPN resources while minimizing your monthly costs

BENEFITS OF A GLOBAL CROSSING IP VPN NETWORK
MORE POWERFUL IP VPN NETWORKING THAN EVER
Global Crossing provides one of the most powerful and versatile managed IP VPN solutions available today, providing
your business with the reach, reliability, performance, and customer support you need to increase employee mobility
and productivity leading to faster decision making and speed to market. Our IP VPN network was built for the ever-
increasing demand for converged IP services. Learn how you can benefit today from our converged IP VPN service
offering including support for data, VoIP, IP Videoconferencing, and Internet Access services delivered over a single
VPN connection and local access loop.
Global Crossing’s IP VPN network is built for the ever-increasing demand for converged IP services. A Converged
IP solution is an end-to-end managed services environment where data, voice, video and multimedia applications
are supported on a single IP-based platform. The convergence of these applications provides simplicity in network
design and administration, as well as connectivity, billing and customer care. Allowing Global Crossing to manage
your converged IP network further simplifies your solution and enables you to focus on managing your core
business. Global Crossing has operated a global MPLS based IP VPN service since 2001 and is in more than 600
cities in over 60 countries on six continents worldwide. Our IP VPN network was built

WHAT YOU GET WITH AN IP VPN NETWORK

FOR MORE INFORMATION
For more information on the Global Crossing IP VPN please contact your account
representative or visit www.globalcrossing.com.
© 2004 Global Crossing Holdings Ltd. Global Crossing and the 7 Cable Design are registered trademarks of Global
Global Crossing Managed Services
Global Crossing Managed Services (GCMS) provide
fully managed, end-to-end service and lifecycle
support for our IP VPN service. GCMS provides you
with the experience and reliability needed to ensure
your service is designed, installed, managed, and
maintained 24-hours a day, 365 days a year. GCMS
provides the following services and support
capabilities:
Solution Design. End-to-end technical design,
CPE furnishing and configuration, coordinated
service order and delivery (equipment, access,
VPN service), project management support.
Service Installation. Equipment staging, on-site
installation, service turn-up, acceptance testing.
Service Management. 24x7 global coverage and
technical support, proactive monitoring, fault
management, reporting, complete life-cycle
management.
24x7 Customer Support. 24x7 customer contact
centers and support, uCommand® web-based
self-service management portal
On-site Maintenance and SLA Support. On-site
maintenance options for 4-hour 24x7 coverage or
next-business day coverage.
UCOMMAND¨ ONLINE ACCOUNT AND SERVICE
MANAGEMENT
With uCommand®, you are in control. Our leading
online account management tool provides you with
secure access to the information you need 24 hours
a day.
Access and manage your account history and
services, obtain or review invoices, view detailed
traffic performance reports, manage your hosted
Radius server, create and track trouble tickets, order
new services, or contact customer service. And best
of all, it’s provided for you at no additional cost.
Contact your Global Crossing account representative
to find out more.
IP VPN ADDITIONAL SERVICES
Flexibility to meet your total service needs
Full-Mesh Layer 3 IP VPN service connectivity ideal
for any-to-any corporate networking needs
Point-to-point Layer 2 service connectivity for
transporting traditional protocol traffic (HDLC, PPP,
Frame Relay, ATM, Ethernet). Ideal for high-speed
virtual Private Line and Extended Ethernet
applications.
A combination of L2 and L3 connectivity over a single
port for maximum flexibility
Features Include
iMPLS™
MLPP
Dynamic allocation
IPv6
Multicast
MPLS Sham Links
Scalable access to meet your range of location and
business application needs.
DS0 up to OC48/STM16
Fast and Gigabit Ethernet
NxT1/E1
NxT3/E3
DSL (currently available in North America and the
U.K. – expanding in Europe soon)
Frame Relay and ATM access and interworking
Remote VPN Access ensures secure VPN
connectivity for your remote locations and mobile
workforce from any geographic location in the world.
Site and Mobility Connectivity option uses secure
IPSec encrypted tunnels across your designated
Internet provider to interconnect fixed-location sites
or mobile workforce
Hosted Radius server – a high performance with tier
one level of support for reliability and scalability
Converged Multi-Service Support provides integrated
support for the following services:
Global Crossing IP VPN Service
TM

Global Crossing Remote VPN Access
Global Crossing Dedicated Internet Access
Global Crossing Secured Internet Access
Global Crossing VoIP Service
TM

Global Crossing IP Videoconferencing Service

Standard SLAs
Network Availability - 100%
Packet Delivery – 99.999% - Premium CoS
Jitter – 5 ms – Premium CoS
Service Availability - 99.999%- Premium COS
Service Availability including Local Access –
99.9%
Latency – End-to-end round-trip latency SLAs

© 2005 Global Crossing Holdings Ltd. Global Crossing and the 7 Cable Design are registered trademarks of Global
Crossing Holdings Ltd. in the United States and other countries. Some services are subject to geographic availability.
Other restrictions may apply. 5-1019

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