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What kind of infrastructure is behind iPaper and Scribd? iPaper's processing back-end runs on a highly scalable grid of several hundred servers. Our infrastructure has been battle-tested by scaling Scribd.com to support tens of millions of users and one of the largest collections of textual information ever assembled. Where are my documents stored? iPaper documents are stored using the Simple Storage Service (S3) from Amazon.com, a secure and reliable system that's backed up and protected at multiple data centers around the world. S3's relatively low cost helps us to keep Scribd free. I have confidential documents that I need to keep secure. Can I use the Scribd Platform? Absolutely. The Scribd Platform is built to support Enterprise-class secure document viewing and storage. If you make your documents "private" using the API, they will not be shown on Scribd.com and will not be accessible except through your application. Many large enterprises are using iPaper to display highly confidential material. I have a lot of documents. Can Scribd handle it? No problem. Our server grid processes millions of documents per day. The new Scribd Platform with iPaper is designed for web scale. Does Scribd offer uptime guarantees or service level agreements (SLA) for users of the Scribd Platform?
Not at this time. For an eloquent explanation of the reasons behind this, see this post. We take the reliability of our service extremely seriously. We have redundancy at every level of our infrastructure and a detailed disaster recovery plan. How do I apply for an API account? If you're not yet a Scribd member, you'll need to register for a free user account on Scribd.com. Then use your Scribd username to sign up for a developer account from the Scribd Platform home page. QuickSwitch What is QuickSwitch? Of all the methods for upgrading your website to iPaper, QwickSwitch is, by far, the easiest. QuickSwitch works in the background to convert your documents iPaper with no user interaction or site downtime. You simply copy-and-paste a small block of code into your webpage, and QuickSwitch does the rest. QuickSwitch can even embed your new iPaper content in your website. What are my options for displaying documents when I use QuickSwitch? QuickSwitch can display your documents in one of four ways: * * * * As links to fullscreen iPaper documents hosted on Scribd As links to standard document pages on Scribd Replace document links with embedded iPaper Convert documents and embed documents in custom pages on your website
Does QuickSwitch require that I have a Scribd API account? Yes. A publisher key is required to use QuickSwitch. Will QuickSwitch put my documents on Scribd.com? It's up to you. You can decide whether or not a document is displayed on Scribd with the privacy setting. Do I need programming experience to use QuickSwitch? No, but you will need to be familiar with how to copy and paste snippets of code into your HTML files. What's the difference between "Global Link Mode" and "Single Link Mode?" When using QuickSwitch in Global Link Mode, our script automatically crawls the entire webpage and processes every document link for conversion to iPaper. Single Link Mode gives you more control by allowing you to specify individual document
Can I get paid for putting ads in my documents displayed on Scribd.com? Possibly. If you are a Qualified Publisher, like a book or magazine publisher, and you own the rights to your content, you may submit an application for our Qualified Publisher's Program, which will allow you advertise in documents on Scribd. How do I get paid? At this time, we pay exclusively via PayPal. All you need to receive payments from us is a basic, personal PayPal account. Sign-up is free at www.paypal.com. When do I get paid? Payments are issued at the beginning of each month. Is there a limit to the amount of money I can make? No. What is the minimum amount needed for my first pay-out? You'll need to earn a total of $20.00 before we send out a payment. If you don't earn $20.00 in a month, we'll continue to hold your balance until it reaches the minimum. My payment was sent to the wrong email address. Can the payment be resent? Unfortunately, no. PayPal's policies prohibit us from resending payments. I am not a US Citizen, can I still be paid? Yes. However, you will need to pay any taxes required by your country. We cannot help you determine what these taxes are. What percentage revenue share will I receive with Scribd ads? We do not disclose the revenue share percentage on our ads. However, we do give a very generous percentage to encourage users to adopt iPaper. What kind of ads will I see in my documents? Advertising in documents is a new field, and we are constantly experimenting with new layouts and ad networks to maximize the earnings which publishers can achieve while not interfering with the user experience of iPaper. Over time, you will likely see ads in many configurations delivered by several ad networks and other sources. Do I need to pay taxes on income earned by my documents? It is your responsibility to understand and adhere to the appropriate tax rules. We cannot give advice on your individual tax situation. Will I receive tax information from Scribd? Scribd will issue you a 1099 earnings reporting form if you earn over $600 in a tax year. You must then complete and return an IRS W-9 and mail it to our office. We will suspend your payments until we receive your W-9 once you reach a pay-out
How do I convert a document to iPaper? There are several different methods. Your documents and your individual requirements will determine which choice is best for you. If you're simply trying to share one or more documents, your best bet is to upload your document to Scribd. If you have your own website, you may find that QuickSwitch or the Scribd API offer options that are more suitable for you. If you have previously uploaded your document to Scribd, your document has already been converted to iPaper. What's the best way to convert a bunch of documents at once? The Scribd bulk uploader, the Scribd API and QuickSwitch are purpose-built to handle large quantities of documents from one or more sources. Our very large server cluster allows us to offer high performance for processing and searching, no matter how many documents you have. Can I convert images to iPaper? Not directly. Images convert to iPaper only when they're part of a document format, such as a PDF or a Word document. Can I run iPaper conversion software on my own servers? Not at this time. iPaper runs on a professionally managed, highly secure server cluster, guaranteeing that your documents will be accessible and safe at all times. Our server cluster allows us to offer high performance for processing and searching, no matter how many documents you have - at an unbelievably low cost. My embedded document suddenly gives me an error message about a previous version of iPaper! What do I do? We went to great length to make sure that documents already embedded with FlashPaper would seamlessly convert to iPaper. There is, however, a small set of documents that, for various reasons, can't connect with the iPaper servers. To fix this, you need to refresh the embed code. Visit the document's page on Scribd, copy the embed code, and use it to replace the code currently in your webpage.
Once you publish the changes, the document will display in iPaper. I can no longer see my document on Scribd! What do I do? We've done our best to convert Scribd documents from FlashPaper to iPaper with as few problems as possible. If you are unable to see your Scribd document in iPaper, email us at contact [at] scribd.com. Be sure to include a link to the document in question, along with your username. My document failed to convert to iPaper. What gives? There are many reasons a document conversion can fail. The primary cause is when you inadvertantly upload an encrypted or password protected PDF file. Try saving the PDF again without any security protections. Word docs and PowerPoint presentations occasionally fail when there are a large number of images or corrections. Try saving the Word doc again as a .rtf file or .pdf file. I use Microsoft Office 2007. Can I convert .docx and other Office 2007 formats to iPaper? Yes! Can I embed iPaper into a web page? Absolutely. You can embed iPaper in any website or blog that permits embeddable Flash. How do I change the size of the embedded iPaper? Look for the height and width values in the embed code. Set those values accordingly, in pixels. Can I resize the iPaper window? The size of the iPaper window is determined by the webmaster. The window may increase in size if you resize the browser's window. You cannot dynamically resize an iPaper window, except to view in fullscreen. What are the different ways I can display documents in iPaper? There are three View Modes that are accessible through the iPaper menu on the left side of the toolbar. First is "List Mode," the default mode for most documents. List mode displays pages in a continuous scroll. You can move through the pages with the left-right arrows, by moving along the scrollbar, or by click-dragging the pages themselves. Next is "Book Mode," a 2-page display ideal for book-style layouts or documents with images that span multiple pages.The last mode is "Slide Mode," which is ideal for presentations and any document in a "landscape" orientation. The scroll bar is disabled in both Book Mode and Slide Mode. Can I view the document in full-screen? Yes. Click the fullscreen button at top right of the iPaper window. How can I adjust my view of the document in iPaper? By default, iPaper fits the full width of the document to the iPaper window, in List Mode. You can change the document's view mode through the iPaper menu on the left side of the toolbar. You can adjust your view of the page with iPaper's zoom
control, represented by the "plus" and "minus" buttons on the toolbar, and the zoom slider bar that appears when you mouse over the zoom area. Use either the buttons or the slider to adjust your document's magnification. The two notches on the slider bar represent iPaper's ideal magnification settings for displaying the document's full width and height. They're slightly sticky, so it's always easy to jog back to a full-page view if you do a lot of zooming. Can I search for text in my documents? Yes. iPaper's search bar lets you search through any document comprised of text characters. This applies to most documents on Scribd. However, some "text" documents, particularly those made from scanned images, may not be searchable. iPaper highlights any results that it finds. Can I copy text from a document in iPaper? Yes. Click the Select Text button and highlight the text you want. Use Control-C or Command-C to copy the text. Note this may not work in some documents converted from scanned images. How can I navigate around my document? Just to the right of the zoom control are iPaper's document navigation buttons. Click the right arrow to advance to the next page and click the left to return to the previous one. A page number indicator also appears alongside iPaper's scrollbar when scrolling a standard document, and on the lower left corner when viewing a presentation in Slide Mode. You can also click the Tile Mode button to display the pages as a contact sheet. Click any one of the pages, and iPaper takes you there instantly! Can I print a document from iPaper? Yes! Click the iPaper menu on the left side the toolbar, then click Print. How can I tell others about my document? You can email your friends directly from iPaper! Click the iPaper menu on the left side of the toolbar, and select Email to Friend. Can I edit a document in iPaper? No. iPaper is a publishing format, not an editor. You may, however, edit a document locally and upload the changes as a new revision. Can I download the iPaper document to my own computer? No. iPaper is a format designed for the Web. The iPaper viewer streams document content dynamically from our server 'cloud.' Many publishers, however, choose to make the original format available for download at the document's page at scribd.com. Can I "skin" iPaper, change the look of the buttons, or view the document without the iPaper frame? Not at this time. Why does the scrollbar change colors?
iPaper's scrollbar doubles as a document loading indicator. As the content streams into the viewer, the progress is shown as the scrollbar filling with color. Sometimes the scrollbar doesn't work. Why? The scrollbar is disabled in Book Mode and Slide Mode. Does iPaper support fonts? Yes. iPaper displays documents in the same font as the original document. Your readers will not have to install any files to view special or unusual fonts. iPaper automatically detects files that use fixed-width (monospace) fonts. How can I find out more information about the document? Click the iPaper menu on the left of the toolbar and click Document Info. Does iPaper support interactive PDF features like forms and callouts? Not yet. We'll constantly improve iPaper with new features, but we wanted to make sure the first version of iPaper was compatible with as many formats as possible. Can I find out more information about the author of an iPaper document? Click the iPaper menu on the left of the toolbar and click Document Info. Click the author link to visit the author's profile on Scribd. I've converted a document to iPaper, but I don't see iPaper - only blank space! Most users experiencing this problem find that it's fixed once they upgrade to the latest version of Flash. You can download it for free from http://www.adobe.com/products/flashplayer/ I've converted a document to iPaper, but the text is all garbled or appears as little boxes! See more details about this problem in this blog entry. Does iPaper make use of keyboard shortcuts for easier navigation? Yes! You can use your keyboard to more easily navigate around iPaper documents. * * * * only) * * * * * * X) Page Down: Next page Page Up: Previous page Up or Down Arrow: Scroll up or down Left or Right Arrow (In List/Book mode): Scroll left or right (wide pages Left or Right Arrow (In Slide mode): Previous page, next page Right Bracket, or plus: Zoom in Left Bracket, or minus: Zoom out Esc: Leave find mode, or close currently open dialog box if open Ctrl+F: Place cursor in search box (not supported in Firefox under Mac OS X) Ctrl+C: Copy currently selected text (not supported in Firefox under Mac OS