2011

Maintaining Discipline in the Workplace

Edwin C. Ebreo President exeQserve, Corporation 8933199 09189399294 ecebreo@exeQserve.com www.exeQserve.com

About Edwin Ebreo
Edwin C. Ebreo is the founder and President of ExeQserve, Corporation, an HR Solutions Company. He is also the company’s head consultant for Organization Development and Human Resource Development. Prior to establishing ExeQserve, Ed worked as HR Director/Manager for CheQ Systems, a Software Quality Engineering Company, Athena E-Services Group of Companies, a BPO company and PET Plans, a pre-need company that had a diverse number subsidiaries that Ed was tasked to manage. During his stint with these companies, Ed was able to develop his expertise in managing the HR Department as a shared resource among groups of companies, handling no less than three companies at a time. He was also Head of Training for SPI Technologies, one of the largest and pioneering BPO companies in the Philippines. He also headed the training department of Philippine Seven Corporation, the local licensee of the 7-Eleven chain of convenience stores. He started working as a freelance Human resource and Organization Development Consultant on weekends at the early age of 28. He finally left full time HR Management practice 5 years ago to concentrate on consulting. He eventually setup ExeQserve Corporation in 2007 to cater to his growing clientele. His 15 years of experience helps Ed appreciate organizations and people from various industries and help them achieve their full potential through training and other HR-related interventions. As a Human Resource Management and Organization Development Consultant, Ed has helped several companies and on government agencies establish their HR and OD Strategies. Ed has also designed and facilitated training on the following skills; leadership and management; coaching; performance management; customer service; creativity and innovation; presentation skills; time management; personal effectiveness; visioning; assertive communication; HR Management for line Managers; problem solving and decision making; managing meeting; change management; selling; team building; strategic planning and trainers’ training. He continues to customize programs to meet the unique needs of organizations. Ed is a passionate public speaker. He is an active member of Toastmasters Club with a norm of Advanced Communicator Silver. As a Toastmaster, he has helped establish clubs and mentored members to achieve their full potentials as public speakers and leaders. As a consummate HR Professional, Ed has offered free advice on career, human resource management, leadership and other topics through his popular blog “Anything HR by Ed” (http://anythinghr.blogspot.com) and Pinoy Career Coach (http://pinoycareercoach.blogspot.com) Ed took up Mass Communication at New Era University and has completed various training programs that helped him develop his competence in leading and training. His most important education is his experience as human resource development professional helping companies achieve their full potential through their people.

www.exeqserve.com

ecebreo@exeQserve.com (632)8933199 or (63918)9399294

You may ask Ed for his CV detailing his career background and the number of courses and clients he already has.

Our Methodology
We offer more than training
We offer you five reasons to avail of our service. 1. Customization – we are eager to know more about your company and the target participants in order to enhance the accuracy of our program in addressing your employees real needs. 2. Preparation – We believe that training and change go hand-in-hand. We prepare our participants for training by giving them a briefing and helping them prepare for the requirements of the training. Because of this approach, our participants are ready to jump in with both feet when they attend our training. 3. Engaging workshops – We make sure that our courses are highly interactive. We employ the most interactive activities to help participants be more engaged and focused on learning. 4. Post-training report – During our workshops, our facilitators carefully observe the behaviors of our participants and take notes of possible issues and challenges that may get in the way of application of learning. We also observe participants for demonstration of leadership, creativity and communication skills. These, together with the many outputs of the program are organized into a report together with our recommendations for next steps. This helps our clients keep tab of the participants learning and follow through. 5. Follow through session – We offer a half-day session meeting with the participants one month after the session to find out how they applied the learning and what additional help they need so they can be more effective in their jobs.

www.exeqserve.com

ecebreo@exeQserve.com (632)8933199 or (63918)9399294

Maintaining Discipline in the Workplace
Maintaining Discipline is a line function, therefore, managers have the important role of establishing and implementing rules pertaining to employee conduct, performance, and responsibilities so that all personnel can conduct themselves according to certain rules of good behavior and good conduct. The purpose of these rules is not to restrict the rights of anyone, but rather to help people work together harmoniously according to the standards the company established for efficient delivery of results Reasonable rules concerning personal conduct of employees are necessary if the facility is to function safely and effectively. Failure of the manager to communicate the company's rules or their failure to act on violations can have seriously adverse effect on people's perception of the company's seriousness to maintain a professional culture. This training module is designed to equip managers/supervisors to effectively communicate the company's rule and appropriately handle deviations without violating the rights of the employees. This workshop also aims to equip them with skills necessary for discussing disciplinary actions to ensure that reason for the corrective action is clear to the employee and that needed future behavioral improvements are achieved.

Course Objectives
    Describe the role of Managers in instilling discipline within their respective teams Appreciate the company's code of discipline Go through each step of the company's disciplinary action procedures Identify the dos and don'ts of disciplining Activities Introduction · Invocation · Opening remarks · Leveling of expectations · Workshop Framework introduction Process Objectives · Know the administrative details of the workshop Time 9:00 to 10:00

www.exeqserve.com

ecebreo@exeQserve.com (632)8933199 or (63918)9399294

Activities Manager’s role in maintaining discipline · Communicating your preference for compliance · Modeling the way · To act or not to act on noncompliance · The hot stove rule

Process Objectives · Describe the manager’s role in maintaining discipline and dealing with employee grievances

Time 10:15 to 11:00

Understanding Company rules and regulations · Code of discipline · Schedule of Disciplinary Action · Due process · Progressive disciplining What the law says · Employer rights · Employee rights Going through the due process · The “show cause” memo · The investigation · Issuing disciplinary action memos Getting the message across clearly · Explaining the action · Pointing out why the business requires a change of behavior · The coaching component · Ending on a hopeful note Do’s and Don’ts in disciplining employees Case Work Closing

· Familiarize themselves with the key elements of the company’s rules and regulation

10:30 to 11:00

· Distinguish between 11:00 to employer and employee 12:00 rights · Go through each step of the due process · Ensure that disciplinary action discussion lead to better behavior and performance · Enumerate the dos and don’ts of grievance handling · Apply learning to a hypothetical grievance situation · 1:00 to 1:30 1:30 to 3:00

3:15 to 4:00 4:00 to 5:00 5:00

www.exeqserve.com

ecebreo@exeQserve.com (632)8933199 or (63918)9399294

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