2011

Leading and Managing Change

Edwin C. Ebreo President exeQserve, Corporation 8933199 09189399294 ecebreo@exeQserve.com www.exeQserve.com

About Edwin Ebreo

Edwin C. Ebreo is the founder and President of ExeQserve, Corporation, an HR Solutions Company. He is also the companys head consultant for Organization Development and Human Resource Development. Prior to establishing ExeQserve, Ed worked as HR Director/Manager for CheQ Systems, a Software Quality Engineering Company, Athena E-Services Group of Companies, a BPO company and PET Plans, a pre-need company that had a diverse number subsidiaries that Ed was tasked to manage. During his stint with these companies, Ed was able to develop his expertise in managing the HR Department as a shared resource among groups of companies, handling no less than three companies at a time. He was also Head of Training for SPI Technologies, one of the largest and pioneering BPO companies in the Philippines. He also headed the training department of Philippine Seven Corporation, the local licensee of the 7-Eleven chain of convenience stores. He started working as a freelance Human resource and Organization Development Consultant on weekends at the early age of 28. He finally left full time HR Management practice 5 years ago to concentrate on consulting. He eventually setup ExeQserve Corporation in 2007 to cater to his growing clientele. His 15 years of experience helps Ed appreciate organizations and people from various industries and help them achieve their full potential through training and other HR-related interventions. As a Human Resource Management and Organization Development Consultant, Ed has helped several companies and on government agencies establish their HR and OD Strategies. Ed has also designed and facilitated training on the following skills; leadership and management; coaching; performance management; customer service; creativity and innovation; presentation skills; time management; personal effectiveness; visioning; assertive communication; HR Management for line Managers; problem solving and decision making; managing meeting; change management; selling; team building; strategic planning and trainers training. He continues to customize programs to meet the unique needs of organizations. Ed is a passionate public speaker. He is an active member of Toastmasters Club with a norm of Advanced Communicator Silver. As a Toastmaster, he has helped establish clubs and mentored members to achieve their full potentials as public speakers and leaders. As a consummate HR Professional, Ed has offered free advice on career, human resource management, leadership and other topics through his popular blog Anything HR by Ed (http://anythinghr.blogspot.com) and Pinoy Career Coach (http://pinoycareercoach.blogspot.com) Ed took up Mass Communication at New Era University and has completed various training programs that helped him develop his competence in leading and training. His most important education is his experience as human resource development professional helping companies achieve their full potential through their people.

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ecebreo@exeQserve.com (632)8933199 or (63918)9399294

You may ask Ed for his CV detailing his career background and the number of courses and clients he already has.

Our Methodology
We offer more than training
We offer you five reasons to avail of our service. 1. Customization we are eager to know more about your company and the target participants in order to enhance the accuracy of our program in addressing your employees real needs. 2. Preparation We believe that training and change go hand-in-hand. We prepare our participants for training by giving them a briefing and helping them prepare for the requirements of the training. Because of this approach, our participants are ready to jump in with both feet when they attend our training. 3. Engaging workshops We make sure that our courses are highly interactive. We employ the most interactive activities to help participants be more engaged and focused on learning. 4. Post-training report During our workshops, our facilitators carefully observe the behaviors of our participants and take notes of possible issues and challenges that may get in the way of application of learning. We also observe participants for demonstration of leadership, creativity and communication skills. These, together with the many outputs of the program are organized into a report together with our recommendations for next steps. This helps our clients keep tab of the participants learning and follow through. 5. Follow through session We offer a half-day session meeting with the participants one month after the session to find out how they applied the learning and what additional help they need so they can be more effective in their

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ecebreo@exeQserve.com (632)8933199 or (63918)9399294

Leading and Managing Change

Most people involved in organizational change experience a kaleidoscope of emotions. Regardless of the reason behind the change, feelings of anger, resentment, anxiety, resistance, sadness and excitement are common at different points in the change process. Feelings of fear often run rampant. What makes organizational change so scary for so many people? What are they afraid of? Some may worry about being seen as incompetent to carry out new tasks, or worse yet, actually being unable to handle it. These anxieties all stem from a nearly universal fear of the unknown and, for many, turn the change process into a seemingly endless and frightening roller coaster ride. Many companies fail to successfully implement change because they ignored some of the critical requirements in managing it. When effecting changes in the organization, managers are dealing with people with mindsets and comfort zones that were built overtime. People tend to resist change because they do not want to step out of these comfort zones--they like to stay in an environment they are comfortable with. There are a number of things that need to be taken in to mind to help people accept and overcome the pain of change. This course aims to equip change managers with the knowledge skills and right mindset in managing change. They will also learn to identify the need for change, and strategize their way to successful change implementation. We applied various proven concepts and frameworks of change management including: Who moved my cheese by Spencer Johnson Unfreeze, Change, Refreeze by Kurt Lewin The 8-Step model in Leading Change by John F. Kotter

In order to ensure learning and application we shall utilize the following methodologies Structured Learning Experiences Forms and templates-based workshops Personal Change Management Projects that will be developed as the program progresses Re-Entry action Plans www.exeqserve.com ecebreo@exeQserve.com (632)8933199 or (63918)9399294

We believe that there is no better assessment of managers readiness than their ability to work on their own change management projects. Those who will be able to carry out their projects successfully following the methods recommended in this program shall be certified as the companys Change Agents.

The Framework:
The whole program is divided into three major components:

1. Pre-workshop activities a. Presentation and getting management buy-in of the concept b. Preworkshop presentation to participants Administration of Organizational Change Readiness Assessment Preparation of Participants Change Management Objectives 2. 3-day Change Management Workshop Preparing for change management UnfreezingPreparing people for change ChangingFacilitating Change RefreezingSolidifying change and building a culture that embraces change 3. Post Workshop and Follow-through a. The Facilitators shall submit a comprehensive report detailing the following: i. Highlights of the workshop ii. Activity outputs and norms iii. Our observations iv. Recommendations for follow through Objectives: Describe the nature and concept of the change process and its components. Explain the importance of anticipating and managing change Describe the necessary actions in preparing people/organizations for change Identify strategy in facilitating change Identify barriers to change and recognize solutions www.exeqserve.com ecebreo@exeQserve.com (632)8933199 or (63918)9399294

Describe steps for creating communication and basic risk management plan in change management. Explain the importance of celebrating successes to improve peoples confidence towards change Go through the process of solidifying change and building a culture that embraces change. Create plans to apply learning to work.

Course Outline
Time Day 1 9:00 to 10:00 Activity Introduction Opening Remarks House Rules Leveling of Expectations Ice Breaker Introduction to the Change Management Project Tools Activity Objectives Know the course organization and apply house rules

10:15 to 12:00 1:00 to 3:00

3:15 to 5:00

UNDERSTANDING CHANGE Describe the nature and Telling of Who Moved My Cheese A concept of the change Change fable. process and its Applying Key Cheese Principles components. Understanding the dynamics of change Explain the importance Understanding of factors that cause change of anticipating and failure managing change Managing the change Lewins 3-Stage model Kotters 8-Step model Bringing the two together Module 2: The unfreezing stage Describe the necessary Establishing a sense of urgency actions in preparing Recognizing the need people/organizations Dangers and opportunities for change Creating a guiding coalition Who are your champions? Developing a Vision Strategy

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ecebreo@exeQserve.com (632)8933199 or (63918)9399294

Day 2: 9:00 TO 5:00

Module 3: Making the Change Communicating the change Vision Planning your communication Empowering Broad based action Removing obstacles Enabling others Managing the risks Generating short-term wins

Identify strategy in facilitating change Identify barriers to change and recognize solutions Describe steps for creating communication and basic risk management plan in change management. Explain the importance of celebrating successes to improve peoples confidence towards change

Day 3 9:00 to 12:00

Module 4: The Refreeze Building on the change Institutionalizing the change

Go through the process of solidifying change and building a culture that embraces change.

1:00 to 3:00 3:00

Developing a personal Re-entry action plan for Create plans to apply change learning to work. Closing activity

www.exeqserve.com

ecebreo@exeQserve.com (632)8933199 or (63918)9399294