Call Processing Features Feature Supported ADD-ON CONFERENCE (6 party Yes or more) No* AUTOMATIC CALLBACK Notes

AUTOMATIC INTERCOM

No*

BRIDGED CALL APPEARANCE Yes Yes CALLBACK LAST INTERNAL CALLER CALL COVERAGE (PROGRAMMED) INTERNAL & EXTERNAL CALL Yes PROGRAMMING Yes TIME OF DAY/DAY OF WEEK CALL PROGRAMMING Yes ANI/DNIS/CLID CALL PROGRAMMING Yes INTERNAL CALLER ID PROGRAMMING Yes CALL FORWARDING – ALL CALLS Yes CALL FORWARDING – BUSY/DON’T ANSWER Yes CALL FORWARDING – FOLLOW-ME

Equivalent functionality is achieved via presence state tagging. The calling party is alerted when the called party’s presencestate changes from “On a Call” to any other state, and may then call or contact the called party via IM other means. Instant Messaging may be used to send non-obtrusive, immediate messages to all users logged into Office Communicator, both at and away from their desk phones. In addition, third party analog overhead paging system may be used. Via Team Call and Delegation

Via Exchange 2010 personal auto attendant. Via Exchange 2010 personal auto attendant. Via Exchange 2010 personal auto attendant. Via Exchange 2010 personal auto attendant.

Simul-ring may be set from Office Communicator, browser (using Communicator Web Access), or from a Windows Mobile phone.

CALL FORWARDING – OFFPREMISES

Yes

CALL FORWARDING: RINGING Yes

Users may re-direct the incoming call during the ring period to voice mail, IM, or one of their define phone numbers

CALL HOLD CALL PARK CALL PICKUP – INDIVIDUAL CALL PICKUP – GROUP CALL TRANSFER CALL WAITING CONSECUTIVE SPEED DIALING

Yes Yes Yes Yes Yes Yes Yes

Via Team Call Via Team Call.

This is possible using normalization rules, but not recommended. Identity-based dialing using contact lists and corporate GAL search simplifies reaching any contact. No administrative action is required. Users may either physically move their endpoint or login to a different endpoint. Not provide by Office Communication Server, but can be added with third party contact center solution.

CONSULTATION HOLD CUSTOMER STATION REARRANGEMENT

Yes Yes

DIAL BY NAME DISCRETE CALL OBSERVING

Yes No*

DISTINCTIVE RINGING DO NOT DISTURB ELAPSED CALL TIMER EMERGENCY ACCESS TO ATTENDANT

Yes Yes Yes No*

A specific emergency access key is not provided, but users may call any Attendant or other user and specify high priority. Audio and visual call indications are given.

EXECUTIVE ACCESS OVERRIDE EXECUTIVE BUSY OVERRIDE FACILITY BUSY INDICATION GROUP LISTENING

Yes Yes Yes No*

Users may take advantage of built-in recording to enable postcall group listening, or may create an ad hoc conference to enable real time listening.

HANDS-FREE DIALING HANDS-FREE ANSWER INTERCOM HELP INFORMATION ACCESS HOT LINE INCOMING CALL DISPLAY INDIVIDUAL ATTENDANT ACCESS INTERCOM DIAL

Yes Yes Yes Yes Yes Yes No* IM may be used in place of intercom functions to reach users both at and away from their desktop phones.

LAST NUMBER REDIALED LINE LOCKOUT LOUDSPEAKER PAGING ACCESS

Yes Yes Yes

This can be done via integration of third party (e.g., Valcom) paging system as an analog device. IM may be used in place of intercom functions to reach users both at and away from their desktop phones.

MALICIOUS CALL TRACE MANUAL INTERCOM

Yes No*

MANUAL ORIGINATING LINE SERVICE USER CONTROLLED MEET ME CONFERENCING (6-Party or more) MESSAGE WAITING ACTIVATION MULTI-PARTY ASSISTED CONFERENCE w/SELECTIVE CALL DROP MUSIC ON HOLD OFF-HOOK ALARM PADLOCK PAGING/CODE CALL ACCESS

Yes Yes

Yes Yes

Yes Yes Yes Yes

This can be done through third party paging hardware.

PERSONAL CO LINE (PRIVATE Yes LINE) Yes PERSONAL SPEED DIALING Yes PERSONALIZED RINGING

Via Contact lists. Users can specify ringing patterns for their own Communicator endpoint.

PRIORITY CALLING PRIVACY – ATTENDANT LOCKOUT PRIVACY – MANUAL EXCLUSION

Yes N/A

N/A

Multi-party connections are not held on the Attendant console, and therefore lockout is not necessary. Multi-line appearance functionality is provided for incoming calls via the Team Call and Delegation capabilities, but does not allow users to seize in process calls.

RECALL SIGNALING RINGER CUT-OFF RINGING TONE CONTROL SAVE AND REDIAL SECONDARY EXTENSION FEATURE ACTIVATION SEND ALL CALLS SILENT MONITORING

Yes Yes Yes Yes Yes Yes No*

Planned to be available via Resource Kit. Built-in conferencing capability plus mute mode may be used to enable supervisor monitoring. Integrated third party contact center solutions can provide full capability. Presence indicators allow attendants and other station users to determine that a particular station user is busy before dialing, and to instead choose an available station user.

STEP CALL

No*

STORE/REDIAL SUPERVISOR/ASSISTANT CALLING SUPERVISOR/ASSISTANT SPEED DIAL TEXT MESSAGES TIMED QUEUE TRUNK FLASH TRUNK-TO-TRUNK CONNECTIONS WHISPER PAGE

Yes Yes Yes Yes No No Yes No* Instant messaging may be used instead. In addition, integrated third party contact center Via PC or mobile phone interface.

solutions can provide full capability. Attendant Operator Features Feature AUTO-MANUAL SPLITTING AUTO-START/DON’T SPLIT Supported? Yes N/A Notes Attendants do not use a console dial pad to activate calls, but instead use a GUI interface on the PC. User terminal status may be determined via Presence. Trunk status is reported via System Center Operations Manager or other monitoring tool. CAMP-ON is not required for Attendants as calls may be presented for disposition even to called parties currently on a call (there is no concept of “lines” to limit how many active and on hold calls a given user may have). If the Attendant requires greater control of the call, presence state tagging may be used to alert the Attendant when the presence state of the called party changes (from “In a Call” to any other value). Trunk group access may be restricted based on administrator controlled dialing rules, but not via the Attendant. Call forwarding settings or Response Group timeout may be used to direct delayed callers to the SIP URI of a Response Group queue with a delay announcement.

BACK-UP ALERTING BUSY VERIFICATION OF TERMINALS/TRUNKS

Yes No*

CALL WAITING CAMP-ON

Yes N/A

CONFERENCE CONTROL OF TRUNK GROUP ACCESS

Yes No*

DELAY ANNOUNCEMENT

Yes

DIRECT STATION SELECTION Yes w/BLF

DIRECT TRUNK GROUP SELECTION

No*

Trunk group selection is controlled by administrator defined routes, not the Attendant. Intercept announcement service may be configured to route calls to an Attendant or Attendant Response Group (hunt group) if desired Calls are not held on the Attendant, but can be transferred back to the Attendant for additional routing. IM may be used instead of audio intrusion. Attendants cannot override diversion features set by users. 3rd party add on hardware Response Group functionality may be used to implement priority queues. Calls are not held on the console, but Attendants may be recalled at any time. The called party can transfer the call back to the attendant console for rerouting

DISPLAY INTERCEPT TREATMENT

Yes Yes

INTERPOSITION CALL & TRANSFER

Yes

INTRUSION (BARGE-IN) OVERFLOW OVERRIDE OF DIVERSION FEATURES PAGING/CODE CALL ACCESS PRIORITY QUEUE

No Yes No* Yes Yes

RECALL

Yes

RELEASE LOOP OPERATION SERIAL OPERATION

Yes No*

STRAIGHT FORWARD OUTWARD COMPLETION THROUGH DIALING

Yes Yes Attendant can place external call, add internal resource to the call, then drop off of the call Monitoring and warning indicators are provided by System Center Operations Manager and other tools and handled by administrators rather than Attendants. Gateway or SIP trunk ID may be captured in call records, but is not visible to Attendants.

TRUNK-TO-TRUNK TRANSFER Yes No* TRUNK GROUP BUSY/WARNING INDICATOR

TRUNK ID

No*

System Features Feature ACCOUNT CODES Supported No Notes Can be done via third Party Application Administered connections are typically used for connectivity of data endpoints over ISDN DS1 or other circuits. Office Communications Server does not control data networking. Network answer supervision is generally used to ensure the accuracy of call duration information. The use of DSPbased answer detection to accurately reflect duration for calls that do not receive network answer supervision is gateway dependent. Office Communications Server relies on identity based authorization, and allows users to login to any IP terminal based on their identity. This eliminates the need for DTMF based authorization codes for most customers. If required, third party solutions available from Enabling Technologies and others enable DTMF-based authorization codes. Via Exchange Auto-Attendant Via Response Groups

ADMINISTERED CONNECTIONS N/A

ANSWER DETECTION

Yes

AUTHORIZATION CODES

N/A

AUTOMATED ATTTENDANT AUTOMATIC CALL DISTRIBUTION AUTOMATIC ALTERNATE ROUTING AUTOMATIC CAMP-ON

Yes Yes Yes N/A

An incoming DID call is presented to the user for disposition regardless of whether the user is currently on a call. (There is no concept of a “line” to limit the number of active and on hold calls for a given user.) Users may disposition the

AUTOMATIC CIRCUIT ASSURANCE AUTOMATIC NUMBER ID

Yes

Yes

AUTOMATIC RECALL AUTOMATIC ROUTE SELECTION – BASIC AUTOMATIC TRANSMISSION MEASUREMENT SYSTEM CALL-BY-CALL SERVICE SELECTION CALL DETAIL RECORDING CALL LOG

Yes Yes Yes

incoming call in the most appropriate matter: by answering (existing call is automatically placed on hold) or by redirecting to voice mail. Via SCOM alerts and reports based on Monitoring server thresholds at a gateway level. Reverse number lookup and Calling Party Name Display are supported. Via safe transfer capability.

Via SCOM alerts and reports based on Monitoring server thresholds at a gateway level.

No Yes Yes

Via Recent Contacts in Office Communicator and Conversation History in Office Outlook.

Yes CENTRALIZED ATTENDANT SERVICE Yes CLASSES OF RESTRICTION (SPECIFY #) Yes CLASSES OF SERVICE (SPECIFY #) No CODE CALLING ACCESS CONTROLLED PRIVATE CALLS No*

Via policy and user routing profiles with no practical limit. Via policy and user routing profiles with no practical limit. Controlled Private Call functionality is not natively provided, but could be added via combination of routing rules and third party IVR solution. Via dialed user call forwarding settings.

DELAYED RINGING DIAL PLAN DIALED NUMBER ID SERVICE DIRECT DEPARTMENT CALLING DIRECT INWARD DIALING DID CALL WAITING

Yes Yes Yes Yes

Via Response Group with parallel routing or via Team Call.

Yes Yes

DIRECT INWARD SYSTEM ACCESS DIRECT INWARD TERMINATION DIRECT OUTWARD DIALING E-911 SERVICE SUPPORT EXTENDED TRUNK ACCESS FACILITY RESTRICTION LEVELS FACILITY TEST CALLS

Yes Yes Yes Yes Yes Yes Yes

All features may be access remotely using the Internet

Restrictions are applied at the user level, not the device level Scheduled synthetic transactions may be used to test operations at an Office Communications Server pool level, and administrators may also perform manual facility test calls. May be done using third party add-on.

FIND ME- FOLLOW ME FORCED ENTRY ACCOUNT CODES HOTELING (/PERSONAL ROAMING) HOUSE PHONE HUNTING INTEGRATED SYSTEM DIRECTORY LEAST COST ROUTING (Tariffbased, TOD/DOW) MULTIPLE LISTED DIRECTORY NUMBERS MUSIC ON HOLD NIGHT SERVICE -FIXED

Yes No* Yes Yes Yes Yes Yes

Via Response Groups.

Tariff-based routing is under control of administrator. TOD and DOW are not supported.

Yes Yes Yes

NIGHT SERVICE – PROGRAMMABLE OFF-HOOK ALARM

Yes

Yes

OFF-PREMISES STATION (OPX) Yes* OPEN SYSTEM SPEED DIAL Yes*

Via use of Response Group front-end to Attendants with after-hours routing to Night Service Response Group. Via use of after-hours forwarding on Attendant Console. Tone generated at device level, not system level Via Edge Server and Internet connection. May be done via call normalization rules, but identity based dialing, contact lists, and

corporate directory search are recommended instead. PASSWORD AGING POWER FAILURE TRANSFER STATION RECENT CHANGE HISTORY RESTRICTION FEATURES: CONTROLLED FULLY RESTRICTED INWARD/OUTWARD MISCELLANEOUS TERMINAL MISCELLANEOUS TRUNK TOLL/CODE TRUNK VOICE TERMINAL (IN/OUT) ROUTE ADVANCE Yes Yes Media gateway can provide this feature

Yes Via user policy and routes. Yes Yes Yes Yes Yes Yes Yes Yes Yes* Automatic selection of alternate facilities occurs for all calls. Yes Via PC-based security policy SECURITY VIOLATION enforcement. NOTIFICATION No SHARED TENANT SERVICE Yes* System Center Operations SNMP SUPPORT Manager can generate alerts based on SNMP traps from third party equipment. Yes Administrators may use dial plan SYSTEM SPEED DIAL normalization rules to define speed dial codes, and users may also dial by name. The latter is the recommended approach. Yes SYSTEM STATUS REPORT Yes TIME OF DAY ROUTING Yes The developer interfaces enable TIMED REMINDER the system to be programmed to automatically contact users at specified times, and to take a variety of actions including but not limited to playing a recorded announcement or music. Yes, via Night Service Response TRUNK ANSWER ANY STATION Yes Group configured to ring all stations. TRUNK CALLBACK QUEUING No Via Response Groups. UNIFORM CALL DISTRIBUTION Yes Yes UNIFORM DIAL PLAN

VIRTUAL EXTENSION

Yes*

Office Communications Server does not require virtual extensions for secondary extensions on voice terminals since there is no limit to the number of active and on hold calls for a given user or terminal. However, Response Groups effectively present “virtual extensions” in the form of SIP URIs and (optional) DID numbers.

VOICE MESSAGE SYSTEM INTERFACE

Yes

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