®

FORM ACCESS

GENERAL INFORMATION
Employee Name Vitor Bacalhau Employee # 25245
Evaluator Name Paulo Barros Costa BU#/RC BU056/
Loan BU
Project Name Oni Project # E3G
Date 03-07-2000 Perf Period 15-11-1999 to 22-05-2000

Employee Signature __________________ Date ________________

Evaluator Signature __________________ Date ________________
Evaluator Signature* __________________ Date ________________
Evaluator Signature* __________________ Date ________________
* Obtain additional signatures as required by BU.

I. ASSIGNMENT, ROLE(s), KEY PERFORMANCE EXPECTATIONS

Assignment
According to the PGES, assignment and roles for Vitor are system developer and AMS employee.

Key Performance Expectations

In relation to performance expectations, they are:

AMS Employee

1. Working with others in the company as a teamwork giving support to others and provide system
knowledge transfer.
2. Follow company standards as project quality plan directives
3. Report to team leader identifying and address risks and issues that prevent accomplishment of
deliverables.
4. Plan individual work to ensure the timely and successful completion of each weekly deliverable.

System Developer

1. Analyze requirements general designs completed by functional architects

2. Develop and document the detailed system design and
component specifications to meet system requirements (based on the general design).
3. Configuring the application software that meets detailed design
specifications.
4. Create and update system documentation in a manner that it can be interpreted, and enhanced by
others.
All areas in Arbor system (payments, usage/rating, billing, collections, journals) have correspondent
documentation that needs to be updated everytime modifications/new functionality is introduced in the
system. These documents reflect at any time how the system is configured in the client.
Also, the documentation needed to inform other teams in the project has to be updated. A migration

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request contains a link to the correspondent CR or IR and these last ones contain links to the
documentation created/updated (application guide and reference data documents).
5. Create and execute unit tests and analyze results providing output documentation.
6. Produce migration packages with the correspondent scripts for the configuration implemented and
link to the change request or IR.
7. Correct software defects identified through testing efforts.
8. Complete all deliverables on schedule and within budget to
meet client expectations.
9. Work with the client giving support answering their questions or doubts on Arbor functionality.
10. Support to the application support team on questions and doubts about system functionality.

The roles for the individual in this assignment are

Role
AMS Employee
System Developer

Other Roles (Data contained in this field is not available for query)

Changes to Expectations

II. PERFORMANCE SUMMARY - KEY CONTRIBUTIONS/RESULTS & PERFORMANCE NOT MEETING EXPECTATION

Vitor Bacalhau joined ONI project in November 1999 as a team

member of Arbor configuration team in the billing project.

When Vitor joined the project (his first assignment in AMS), he did not
have any experience and knowledge on Telecom. Vitor started working
on Arbor descriptions translation from english to portuguese where he
demonstrated his outstanding technical skills creating an efficient
process to automate the translation’s process.
This translation work done by Vitor was very important not only to the
pre-defined translations but essentially for the Plan K implemented by
AMS as a contigency plan for the work on order management not
completed on time by another company in ONI. This resulted in the
possibility of using the Arbor system to provision products and services
for the accounts activation when ONI was launched on 1st of January
2000. Besides this, all the other translations were important afterwards
by the time customer bills were produced and sent out by ONI.

Vitor was also involved on IR fixing in several areas of the billing system
where he rapidly started to develop his functional skills and knowledge
on Telecom. In relation to work done in IR fixing, Vitor gave a big
contribute to the project when he was involved on analyzing production
issues related to bill calculation and bill formatting. Vitor analyzed these
issues identifying the source of the problems and provided solutions/fix
to the problems.

Later on, Vitor became responsible for the bill formatting software
(BED) with the responsibility and challenge of being the ownership of
this area which involves more contact with the client and EDINFOR the
company responsible for final bill format/layout and bill printing.

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Vitor gained a significant knowledge on the billing system in rating and
billing areas. This helped him to start participating on requirement
analysis, design and implementation. Vitor, gave important
input/feedback to several requirement’s general designs produced by
the project release planning team, worked on detail designs, system
configuration and system documentation.

Besides his project daily deliverables, Vitor was the person in Arbor
team, responsible for the quality (quality buddy) where he worked
together with the project ISO representative and the Arbor team and
team leader, in order to assure that quality standards were being
implemented and followed in the team.

III. COMPETENCIES and KNOWLEDGE/SKILLS/ATTITUDES

Growth Competency Current Level Target Level T/L Met

Growth Complete Detail Design and system Aware Skilled Yes
configuration according to project standards
(responsibilities in project quality manual)
Growth Get functional knowledge in Arbor billing system Aware Skilled Exceeded
in more than one functional area.
Growth Feedback to the team leader Aware Skilled Exceeded
Growth Complete unit testing Aware Skilled Yes
Growth Complete system documentation. Aware Skilled Exceeded
Growth Analyze and understand software issues that are Aware Skilled Exceeded
urgent and need a quick fix as others that need
to be reported to the software vendor.

Other Competencies (Data contained in this field is not available for query)

Growth Knowledge, Skills and Attitudes Current Level Target Level T/L Met
Growth Productive work habits Aware Skilled Exceeded
Growth Analytical skills Aware Skilled Exceeded
Growth Technical skills Functional Skilled Exceeded
Growth Working with others inside the team and project Aware Skilled Yes
Growth Working with the client (answer client’s Aware Functional Yes
questions related to the billing system)

Other Knowledge, Skills, or Attitudes (Data contained in this field is not available for query)

IV. MANAGEMENT COMMENTS

Attach the completed Performance and Growth Evaluation Worksheet here (optional)
Note: File attachments could slow down the performance of this document in the future.

1. AREAS OF STRENGTH
During Vitor’s assignment in ONI project, the two major areas
of strength demonstrated by Vitor are is technical and analytical
skills. However, Vitor has excellent work habits and this

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 together with his technical and functional skills can help him to
develop other areas depending on his preferences (technical or
management).

2. MAJOR AREAS OF DEMONSTRATED GROWTH

As major areas of demonstrated growth as AMS employee and
system developer are: Vitor’s concern on producing his work
with very high quality, following AMS standards and helping
others to do the same through his involvement on project
quality tasks. Vitor is also very dedicated and always working
hard to meet project deadlines and his deliverables where Vitor
gives always feedback to his team leader about the status of
his deliverables as risks and issues that are associated to them

Vitor demonstrated through the solutions that he applied to

solve and fix issues and Irs that he has outstanding technical
and analytical skills. Also the functional knowledge in Arbor
billing system (including bill formatting) through all the work on
which Vitor was involved (Irs and Requirements).

During his assignment in ONI project, where Vitor was involved

on specific functional areas of the billing system (like rating, bill
formatting and bill calculation), Vitor demonstrated his
availability on helping his peers and other people in other
teams, every time someone asks him questions about the
system or help, to solve technical issues.

3. AREAS FOR DEVELOPMENT

Through his technical and analytical skills, Vitor should continue
to develop his knowledge in Telecom area and how information
systems support operator’s business. This is very important in
order to Vitor develop his consultant skills in order to work more
close with the client.
There are two ways that Vitor should seek in order to work on
this: one is participating more in requirement analysis and
design and another is taking some training available in AMS
about Telecom area. The first one is the one that give’s a more
deep knowledge on both operator business and system’s
functionality where Vitor should seek to participate on several
areas like rating, billing, collections, payments,…. This will give
Vitor a vision on the client business that is very important to
understand client issues and needs providing solutions to them.

V. OVERALL RATING FOR PERFORMANCE AND GROWTH

Grew little or Grew Grew significantly
none at all as expected
Far exceeds expectations X

Frequently exceeds
expectations
Consistently meets
expectations

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Generally meets expectations

Generally does not meet

expectations
Consistently does not meet
expectations (Unacceptable)

VI. EMPLOYEE COMMENTS

SIGNATURES
Employee Name: Vitor Bacalhau Signed: Vitor Bacalhau Date: 17-04-2002
Evaluator Name: Paulo Barros Costa Signed: Paulo Barros Costa Date: 07-08-2000
Evaluator Name: Signed: Date:
Evaluator Name: Signed: Date:

DOCUMENT INFORMATION
Created By: Creation Date: Last Modified By: Last Modified Date:
Paulo Barros 03-07-2000 14:52:44 Vitor Bacalhau/AMS/AMSINC 17-04-2002 16:45:55
Costa/AMS/AMSINC

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