Take-Home Exam Project: Incentive Destination: Fiji Group 1 Meeting & Events Group Assignment Project

Submitted at the

IMC University of Applied Sciences Krems

Master’s Program “Tourism Management and Leisure Industry” by

Ekaterina DANILENKO Jürgen EBNER Sylvia GARCIA GONZALEZ Nina KRIEGBAUM Kathrin SCHÖNFELDER

Advisor: Dr. Victor Teye Submitted on 13.11.2009

TABLE OF CONTENTS
Justification of destination choice.............................................................................4 Key tourism products and services for the incentive market (product-market match).......................................................................................................................5 Presentation of selected company............................................................................7 Incentive components...............................................................................................9 1.1 Transportation.................................................................................................9 1.2 Accommodation...............................................................................................9 1.3 Itinerary & Tours............................................................................................11 1.3.1 Itinerary...................................................................................................11 1.3.2 Activities & Tours....................................................................................13 1.4 Food and beverage services.........................................................................16 1.5 Luxury items..................................................................................................17 1.6 Special events...............................................................................................18 1.7 Special requests............................................................................................20 1.7.1 Visas and Permits...................................................................................20 1.7.2 Goods and tax declaration......................................................................21 1.7.3 Vaccinations............................................................................................22 Budget.....................................................................................................................23 Impacts of Incentive Package on tourism industry.................................................28 Evaluation instrument..............................................................................................29 Educational Outcome..............................................................................................31 Appendices..............................................................................................................34

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com.JUSTIFICATION OF DESTINATION CHOICE The authors chose this destination since they believe that Fiji is a wonderful tourist destination which offers everything an incentive tourist can wait for. Figure 1: Location of Fiji Source: http://www. 2009 More recently. Fiji's tropical climate and location on Pacific air routes have increased the popularity of Fiji as a tourist destination. friendly people after long hard-working hours.sonaisali. It possesses a relaxing atmosphere along with a spectacular natural heritage of lush tropical flora and fauna. Fiji is able to offer an unforgettable incentive tour for deserving employees who can enjoy unspoiled beaches and warm-hearted. The Fiji islands are situated Group 1 4 .

They are intended to reward the employees for past performance or increase motivation for future projects. This great number of coral islands is a dream for holiday seekers. Nadi International Airport. The Bula philosophy. KEY TOURISM PRODUCTS AND (PRODUCT-MARKET MATCH) SERVICES FOR THE INCENTIVE MARKET Incentives are trips organized by companies for the employees. The Islands are of volcanic origin covered with lush tropical flora and are surrounded by spectacular coral reefs. Fiji is inhabited by a extremely hospitable population.in the South Pacific Ocean east of Vanuatu.Viti Levu (Great Fiji) and Vanua Levu (Great Land of the People). Fijians are known as some of the friendliest people in the world. located nine kilometers from the city. is true in the whole territory of the island and ensures a wonderful stay in Fiji. The country comprises an archipelago of about 322 islands. They do not judge other people and rarely express negative opinions. which are located by an abundance of fish and marine life. For the author’s incentive package. especially on the two largest islands . meaning welcome. west of Tonga and south of Tuvalu. they decided on Nadi. the third-largest conurbation in Fiji that is located on the western side of Viti Levu. It is situated close to the largest airport in Fiji. Nadi region is a hub of commerce and tourism. Group 1 5 . They should have a unique element and should have motivational character. with about 18 wonderful hotels.

It literally bubbles with positive energy and life spirit. Time ticks differently on Fiji. This alone is worth a visit to Fiji and is an experience in itself. they greet all visitors with enthusiasm and thus create a very relaxing and sorrowfree atmosphere. The company wants to reward them for their hard work and good results in the past year and therefore. the job of an insurance broker even more so. entertainment companies. The job of sales representatives is always a very demanding and stressful job. and human contact is more important than it is in our Western high-tech low-touch world. destination management organizations. hotels. Which destination could be better suited to recharge one’s empty batteries and relax in a calming but inspiring environment.The key tourism products and services for the incentive market could be regarded as the following: Transport business. The people are friendly and welcoming. invite them on the planned incentive trip. This incentive trip to Fiji will be an honest and rewarding way of QBE to say thank you to its employees and motivate them for the challenges still to come. It is for that very reason that the authors suggest Fiji as the perfect destination for QBE’s employees. The authors think that the destination chosen will be a perfect match for the needs of QBE and its employees. Group 1 6 . As mentioned above Fiji is one of the most hospitable destinations in the whole world.

who go there on a trip <4 months. According to the policies and guidelines of the government in Fiji. This year it may take place on the main island of Fiji. Australia. The QBE name is derived from three originating companies: the "Q" in QBE comes from Queensland Insurance. NSW 2000 Australia The QBE Insurance Group is Australia's largest general insurance and reinsurance group. QBE has grown to become one of the top 25 insurers and reinsurers Group 1 7 . merger and strategic acquisition. there is no need for a visa for Australian visitors.PRESENTATION OF SELECTED COMPANY Our client is a big Insurance company with it’s headquarter located in Sydney. the "B" in QBE comes from Bankers' and Traders' Insurance Company Limited formed in 1921 and the "E" in QBE comes from The Equitable Probate and General Insurance Co. Since those early beginnings and through stable growth. called Nadi. Level 2 82 Pitt Street Sydney. Limited acquired in 1959. The QBE Company rewards their best employees every year with a special Incentive program outside of Australia. Bankers' and Traders' and Equitable merger in 1973 with the new holding company.

After consideration of the annual financial statements. Since the perfect time to travel to Fiji is in April. QBE now operates in all key insurance markets with offices in 45 countries. The best 70 QBE employees will be rewarded once a year with a special Incentive program. employing 13. the Incentive program will take place in the year 2010. the Executive Board remunerates their employees with a journey to the wonderful islands of Fiji. Two weeks before the employees are going to Fiji. By the end of January the rewarded employees will be invited to come to Sydney to get information about the trip.000 workers worldwide. we decided to choose even more employees than last year to join the QBE Incentive program. The Australian executive management offers every year an Incentive program for the best 70 QBE sales representatives of the whole continent. the top 70 employees of whole Australia could be identified by means of a specific software program by the Board of Directors. The performance of the employees will be measured on the number of the covered insurances in order to a monetary target which has to be achieved by an individual person. a map Group 1 8 . especially about the Incentive program and also about the arrangements they have to do in advance. At our encouragement program there are no partners included because the focus will be on teambuilding and collaboration and therefore. the assistant to the CEO sends out “destination-kits” including a hotel brochure.worldwide. In January 70 employees will get the positive message that he or she has achieved the goal for 2009 and in order to that the invitation for a participation of the QBE Incentive program in Fiji. For the year 2009.

an agenda of the program and some other relevant information for the trip. the main airport of Fiji. The transfer from the airport of Nadi to the hotel is organized by the hotel itself. To get from one island to the other. On the day of the departure to Fiji the CEO will come to the airport to give his congratulations again to the rewarded employees and wish them a pleasant and successful journey.2 Accommodation Island Resort Fiji . The participants will board the flight leaving at 06:10 on Saturday. 1.Sonaisali Group 1 9 . at 09:00 and arrive in Sydney at 11:40. boats will be used. April 17. Land transfers are operated in one of their air conditioned vehicles (maximum 10 pax) and take approximately 25 minutes to or from the airport.of Fiji. April 10 and will arrive in Nadi at 12:55. INCENTIVE 1.1 COMPONENTS Transportation Quantas will operate the chosen flight from Sydney to Nadi airport. The return flight will leave Nadi airport on Saturday.

2009 Sonaisali is an island escape in the beautiful South Pacific Ocean. clock radio. refrigerator & mini bar.Figure 2: Map of Sonaisali Island Resort Source: http://www.sonaisali. multiple Analogue Television System. iron & iron board. in room safe. Opened in 1992 and being rejuvenated in 1998/99 and in 2002. Conveniently located close to the main complex of the Resort.com. The following features are provided by the hotel: Air-conditioning & Ceiling fans. direct dial telephone. complimentary tea and coffee making facilities. Fijian architecture harmonizes with modern interiors designed to please the most discerning guest. Satellite TV and DVD's. the Resort is stylish in both design and execution. To experience the luxury of privacy on Sonaisali. Beachfront Hotel Rooms are ideal for employees interconnecting and give them space and flexibility. Sonaisali offers 32 Beachfront Hotel Rooms that contain picture windows and private balconies overlooking the ocean. Group 1 10 . hair dryer. It is only a three-minute boat ride across the lagoon from the main island of Viti-Levu. deluxe bathrooms with double vanity. employees may choose to explore the various and exciting attractions of the mainland.

Australia to Nadi. The Business Centre for internet access and secretarial services. Table Tennis Table and board games. There are two smaller meeting rooms. return airport transfers. Fiji 12:55 Arrival at Nadi Airport 14:00 Welcome-Cocktail-Reception in the hotel lobby Group 1 11 . employees of the QBE Insurance Group will experience the luxury of privacy without feeling marooned and will be surprised by extremely amicable atmosphere and delicious food. and a ResortBoutique. The Resort Doctor is on call 24 hours per day.1 Itinerary Day 1: 06:10 Flight from Sydney. The Frangipani Health and Beauty Spa. 1.9. In Sonaisali Island resort. with state of the art facilities.3 Itinerary & Tours 1.30 am . The Sonaisali Shopping Arcade includes 2 shops.3. 24 hour porter service and uses all major Credit Cards. offers an extensive selection of aromatherapy and health treatments. The In-House Laundry Service operates daily for our Guests needs. a general store. The Conference Centre offers a large selection of Meeting and Incentive equipment and first class facilities.00 pm. open from 8.TV. wake up calls. The Games Room includes Pool table.Activities Office staff will arrange wonderful service: 24 hour Reception offers Currency exchange.

15:00 Leisure time to freshen up or explore the surroundings 19:00 Evening Welcome Reception Short speech of CSO of QBE Day 2: 07:00-10:00 Breakfast Buffet 14:00-17:00 Fijian Cooking Workshop Or 14:00-17:00 Rugby Game 19:00 Fijian Cultural Night Day 3: 07:00-10:00 Breakfast Buffet 13:00 – 17:00 Nadi Cultural Excursion 19:00 International Buffet Dinner at Hotel Day 4: 07:00-10:00 Breakfast Buffet 10:00 – 17:00 Relaxing Day Off Or 10:00-13:00 Zip Line 17:00-20:00 Catamaran Sunset Cruise with Dinner on board Day 5: 07:00-10:00 Breakfast Buffet 14:00-16:00 Snorkeling Sea-Fari Or 14:00-16:00 optional use of the Frangipani Health and Beauty Centre Group 1 12 .

18:00 Dinner at Hotel Restaurant 20:00 Night-time Lantern Stalk in Teams Day 6: 07:00-10:00 Breakfast Buffet 12:00-15:00 Orchid Tour Or 12:00-15:00 Water sports at the Hotel marina Or 12:00-15:00 Winner of Welcome-Cocktail: “Swim with the dolphins” experience 19:00 “Dine under the stars” Gala Night With “QBE Excellence Awards” Day 7: 09:00 Flight back to Sydney 11:40 Arrival in Sydney 1. Rugby Game: Group 1 13 . Fijian Cooking Workshop: People will put hands-on and guided by the chef will learn to prepare some Fijian specialties! The Group can afterwards taste their self-made dishes and broaden their culinary horizon.3.2 Activities & Tours The Activities and tours included in the proposed itinerary for the Incentive trip will be presented in the following part following the order in which they appear in the program.

song and dance performed by local villagers during which guest participation is eagerly invited. with an estimated 60.000 senior players and 20.000 schoolchildren. The night includes a 30 minutes of Meke performance followed by a firewalking performance. A wonderful opportunity for a mutually rewarding cultural exchange. It is believed that Fiji has the highest player-population ratio of any rugby playing nation.The participants can enjoy a game of the leading sport of the Fiji Islands. shop for souvenirs at the famous 'Jacks Group 1 14 . It is an inspiring experience to take part in a game or two! Fijian Cultural Night: This activity is a Cultural Fiji Show with included dinner. The program participants will see the brightly colored Hindi Temple.Hot Stones without getting burnt. between our guests and the indigenous Fijian people. Finally a lovo feast. These brave warriors hail from the island of Yanuca where legend has it that this strange power was handed down to an ancestor through a god. where food cooked in an underground oven of hot rocks is laid out along with a wide array of other delicacies! Traditional Fijian Meke includes chanting. An unbelievable experience is also this Fijian phenomenon whereby Brave Warriors Walk Bare Foot over Red . Nadi Cultural Excursion: Highlights of the tour are 'Fiji’s natural open air bus' & the Nadi Produce Markets an opportunity to observe quintessential Fiji.

enjoy a treat at the Ice Cream Parlour or pick up on a bargain at any of Nadi town's colorful Indian emporiums. Manicures & Pedicures and the Resort's professional therapists will pamper the body and delight the senses.Handicraft's'.lum . Frangipani Health and Beauty Center (this is the hotel spa): An extensive selection of treatments are available from Facial and Body Treatments. Night-time Lanterns Stalk: An evening group-event for which each team is provided with a map. This activity will provide the participants with loads of fun and great teambuilding merit in an unusual and exciting setting – the Fijian jungle. with 10 check-points. just 20 minutes offshore by Resort fast boat Cagi Laba (pronounced thangi . Snorkeling Sea-Fari: at the Kingfisher reefs at Turtle Rock Turtle Rock is situated on the spectacular Kingfisher Reef. Orchid Tour: Trip to the Mountain of the Sleeping Giants. a 35ft luxury boat and enjoy the breathtaking ocean view and the view of the island once they reach open waters. This fascinating and easily accessible underwater world is alive with a myriad of brilliantly colorful tropical fish and spectacular coral formations. On the Catamaran the guests will be served a wide variety of canapés and finger food along with sparkling wine to guarantee a once in a lifetime experience. The fastest team through jungle checkpoints is the winner. and a lantern. Massages. Pamper Packages. also home to the Garden of the Group 1 15 . An experience not to be missed for novices and experienced snorkelers alike.ba). Catamaran Sunset Cruise: The participants will board the Cagi Malua.

potato. Evening Welcome Reception 4 course Dinner on Day 1 Fiji Caesar Salad (Cos lettuce. passion fruit and crème anglaise) Gala Night: Dine under the stars (4 courses) on Day 6 Rich creamy soup (Of Rou Rou (local spinach). dressing) *** Cassava Soup (With turmeric crackers) ** Laksa Lemak (Noodles in spicy coconut milk with chicken. as well as an example for the Buffet Dinner served at the hotel. with exotic spices and local seafood) *** Local Lobster (on a bed of buckwheat noodles and a yummy Asian style dressing) *** Beef Filet Group 1 16 . bacon. spinach. 1. garlic. prawns and beans) OR Grilled Half Chicken (Marinated in jerk seasoning.4 Food and beverage services In this section we will provide two menu suggestions for the Reception Dinner and the Gala night. feta and olives *** Coconut Pudding (with candy coconut. where the beautiful and serene orchid gardens and rainforests are nestled. parmesan. This is a relaxing and scenic experience typical for the tropic island of Fiji. egg.Sleeping Giants.

… 1. Kokoda. pumpkin cannelloni. Sweet Potato and Pineapple Bake. Zip Line That’s a special leisure activity which participants can enjoy in their spare time in the middle of Fiji´s jungles. Lentil and Potato Curry.(Grilled to your liking with roasted beet root puree. Zip line refers to “flying” from one platform to another. fried walnuts) *** Crème Brulee (Dark and white chocolate) Each course comes with a delicious glass of wine Typical Fiji buffet in the Chefs Restaurant: Chefs Restaurant: This resort-owned restaurant uses fresh. This section will include explanations of the luxury items we have included in our program. different sauces and roasted bacon) OR Vegetarian (Zucchini parmesan. A delicious buffet with typical dishes of the region will be provided: Lovo. local ingredients in order to provide delicious meals.5 Luxury items A lot of the above mentioned trips and activities could be regarded as a luxury. Still some events are even more luxurious or unique than those mentioned above. Group 1 17 . 30 meters above the forest floor with speeds up to 60 kmh. This activity can be booked via the hotel.

the participants will be served a traditional. which has a maximum seating capacity of 100 PAX and will therefore be just right for the 70 incentive participants. he will find a little plastic figurine in the shape of a dolphin. Water activities Water sport activities have to be included under luxury items since Fiji offers an outstanding water world. Welcome-Cocktail Reception The Welcome-Cocktail Reception will be held in the lobby of the Sonaisali Island Resort. You can either swim with the seals and dolphins or observe them from a boat. Tourists can experience basically everything they want in Fiji from a waterfall jungle safari to jet skiing. This will be the sign that he or she is the winner of our “Swim with the dolphins lottery” where only that very participant that finds the dolphin will get the chance to have a once in a lifetime experience: swimming with dolphins! Group 1 18 . both options will be an unforgettable experience. At the bottom of his glass. river rafting and diving. colorful Fijian-Cocktail to welcome them in the traditional Bula-way! One guest will find a small.Swimming with dolphins This activity will be the reward for the winner of the Cocktail Reception. sea kayaking.6 Special events All special events will be held at the conference and function room of the Resort. While the reception crew will take care of the check-in process. 1. but big surprise in his cocktail glass. One participant will get to enjoy this outstanding activity offered by Fiji tourism: swimming with dolphins.

The dinner will be held in the form of a banquet with round tables for 8-10 persons with a 4-course gala-menu served to the guests. The Chief Sales Officer of QBE will give a welcome speech and thank all the participants for their hard work during the year. As the nice weather in April on Fiji allow it we will have a formal but open-air dinner reception. There will also be a traditional band playing for the guests and some Fijian dancers will provide for the entertainment of the guests. This is a special honor for the employees as it is a tangible and take-home reward for their efforts during the past Group 1 19 . They will be honored in front of their co-workers with the “QBE Excellence Awards”. Evening Welcome Reception The Evening Welcome Reception on the eve of the first day on Fiji will be a comfortable event with good food and a first impression of the Fijian culture.This exciting Cocktail Reception should set the frame for the expectations of our participants in regards to their week on Fiji. There will be a 4-course menu prepared for the guests. “Dine under the stars” Gala Night with “QBE Excellence Awards” The last evening of an incentive program always has to be exceptional and memorable in every way in order to reinforce the positive experience that the participants have enjoyed in the course of the preceding week. a “dine under the stars” Gala Night. After dinner the CSO of QBE will hold a small award ceremony for the 10 best sales people in the QBE sales force. It should give them the feeling of excitement and curiosity as there are many surprises around the corner on this wonderful island which only wait to be discovered and a special and unique program that awaits the participants.

work-year. • Carry the information of the return ticket: It is possible that immigration authorities ask for information upon arrival to Fiji on a return ticket either to the home country or to another country. it will include videos of Fiji and Nadi. This is why the DVDs will be sponsored by Sonaisali Island Resort. group and individual pictures and promotional material from the hotel.1 Visas and Permits Entry visas are granted on arrival for a stay of four months or less for nationals of Australia and many other countries (see table 1 in Appendix). require a prearranged visa. where the person is authorized to enter.7. it is important to consider the following: • Check the current validity of the passport: All travelers will need a passport valid for at least six months beyond the intended period of stay in Fiji. which can be applied for at the nearest Fiji High Commission in the Group 1 20 .7 Special requests 1. Nationals of other countries. allowing for any necessary stamps upon arrival and departure. As a fare well present the guests will all receive a DVD with videos and impressions from their week on Fiji. not mentioned in table 1 (Appendix). In such cases. • Make sure the passport has blank Visa pages: it is recommended to have at least two free pages in Visas section of your passport. 1. The award ceremony will be the festive highlight of the whole incentive trip.

including a picture. Personal goods as well as those destine for presents do not generate tax.2 Goods and tax declaration Every passenger must fill and sign a Baggage Declaration Form upon arrival to Fiji’s airport.7. provided the total net weight does not exceed 250grams 2. • Validity: up to four months for tourist purposes and up to 14 days for business purposes. • Working Days Required: from 7 to 21 days.5 liters Group 1 21 . Any combination of Cigarettes. Permits can be extended on application at the Immigration Department in Fiji. cigars and tobacco. Spirituous Liquors not exceeding 2. 19 Beale Crescent Deakin ACT 2600 Tel: 612 (6) 260-5115 Fax: 612 (6) 2605105 1. Multiple-entry: £80.25 liters or 3. Wines and beers not exceeding 4. In such case it is needed to fill out an application form. and pay the required fee. Fiji Embassy in Australia: Fiji High Commission Canberra PO Box 159.embassy of its respective country in Australia. unless it exceeds the limits of the following goods: 1. More information: • Types of Visa and Cost: Single-entry: £45.

7. it is advised to check the table again short before departure since changes might occur. or any animal product without a permit from the Ministry of Agriculture. seeds. Additionally.4. depending on the season and region visited. Also. Group 1 22 . 2009 Notes: Please take medical advice in the case of any doubt. Where 'Sometimes' appears in the table above.3 Vaccinations The following table shows the vaccinations needed to enter Fiji. it is prohibited to introduce vegetable matter.fj/. not exceeding FJ$400. Other dutiable goods. * A yellow fever vaccination certificate is required from travelers over one year of age arriving within 10 days of leaving infected areas. Special Precautions Diphtheria Sometimes Hepatitis A Yes Malaria No Rabies No Tetanus Yes Typhoid Yes Yellow Fever No* Figure 3: Vaccinations required Source: Fiji Immigration Department .http://www.gov.00 in value. precautions may be required.immigration. Fisheries and Forests. 1.

2 81. 8 293.2 3. 418.32 12. 2010 / Flight QF392) Transportation Nadi Airport . 36.Sydney (Sunday April 17th. 009. 654.0 Flight Nadi .0 21.6 2.0 47. 325.2 1 78.0 34. 732.Sonaisali hotel .Nadi (Monday April 12. 2010 / Flight QF391 ) Includes a group discount of 10% 652.Nadi Airport Private resort bus (60 pax) and air conditioned vehicles (10 pax each) Includes a group discount of 10% ROOMS AND SETTING Group 1 23 482.2 22. 63.2 13.4 48.4 1 68.6 27. .2 27.BUDGET Incentive Trip to Fiji for QBE Sales Team Australian Dollars (AUD) Per Person Fiji Dollars (FJD) Unitaria n* Total TOTAL TRANSPORTATION Flight Sydney .4 311.5 3 74. 504.

3 Drinks and coctails for the Gala Night Additional from the wine included at the menu ACTIVITIES Fijian Cooking Workshop Includes all materials and ingredients 532.0 1.0 28.8 21. 15.0 879.0 1. .0 Conference room To be used for the Excellence awards 196. 423.2 63.3 518. 12. includes full american buffee breakfast 688.843.7 500.2 Beachfront Hotel Room (Double) 2 persons per room.0 1.5 65.0 241.4 1. 825. 548.8 14. 622.2 121.5 17.8 286.0 5.4 06.6 1.0 3.3 24.2 8 .1 421.4 2 23. 492.0 735. 470.5 25.5 FOOD AND BEVERAGES Meal package Includes Two Course Lunch & Three Course or Theme Night Buffet Dinner 80.2 196.3 16.0 4 98.0 263.5 Rugby Game in Fiji Local match. 046.0 17.0 2. 733.0 90. 297.0 2.6 Additional charge for extra course at dinner Applicable for reception dinner and Gala night 15.3 36. 0 21. depending on schedule of games Nady Cultural Excursion Zip Line Group 1 24 21. 700.7 1.2 30. 1.0 75.5 112.0 533.

4 080.240.3 0.7 2.0 642.0 750. 204.8 1. 8.0 91.0 2.0 Water sports Swim with the Dolphins EVENTS Fijian Cultural Night Traditional Fijian Meke Fire Walking Cultural Performance & Kava Ceremony 989.0 .0 1989.0 1.5 Snorqueling Sea-fari Coupon for the Frangipani Health and Beauty Centre Orchid Tour at the Garden of the Sleeping Giant Includes transportation and guide Includes equipment and guide 30.0 125.5 1. 140. 779.0 Group rate.0 3. 238.6 1346.0 125.8 34.0 5 .2 100. 17.093. 0 24.8 34.6 57.5 1.0 15.0 100.0 1. 104.2 100.5 41. 16. 003.0 60.5 1.3 1.0 0.0 160.0 60.8 52.8 MATERIALS AND EQUIPMENT Overhead Projector Amplified PA System Office supplies Group 1 25 226.0 226.7 0.3 1.7 2 . 13.6 91. 40.6 857.4 Sunset cruise at the Cagi Malua Charter Maximum 30 pax per boat 1552.0 3.5 1.1 71.4 1.920.6 19.0 50. including equipment and guide 25.8 619.3 129.

White Board 0.7 1. 94. 8 6. 2 organizers and the . 968. welcome cocktail and 1 hour cocktail party (to be redeemed .8 15.595.4 TOTAL TRIP EXPENSES 170.3 54.0 Notes and considerations: The budget is prepared for a total of 73 people (70 sales employees. Video Player.0 921.6 63.Australian Dollar Room rates include full American breakfast.0 3.bar" .4 8. Flip Chart.CSO) Prices include 12.3 41. Podium.5734 .9 1.during Welcome reception) Except for the Welcome reception and Gala night.5% VAT and 5% Fiji Government .0 0.Transportation to the airport in Australia will be covered by each Group 1 26 .9 626. 092.Complimentary equipment provided by the hotel Screen.6 - 8 .8 31.0 - - - PROMOTIONAL GIFTS Laptop bags with company logo Polo shirt with company logo Complimentary gifts from the hotel Picture CD from the week Gift-Wrapped Coconut Soap Carved Wooden Cannibal Fork Woven Coconut Leaf Hat 109.Hotel Turnover Tax Exchange rate: 1 Fiji Dollar = 0.8 97.5 - 4 . drinks and cocktails will be provided by "cash.9 55.014.

division For the budgeting of optional activities. it was assumed a 50/50 .attendance rate. * Unitarian prices are given according to the correspondent units of sale of each product or service Group 1 27 .

the Incentive program will have certainly a positive impact on the tourism industry of the Fiji islands.IMPACTS OF INCENTIVE PACKAGE ON TOURISM INDUSTRY As this Incentive Package will include transport. Group 1 28 . If Fiji islands is in the requisition as a popular tourism destination it will allow new service enhancement and sponsor’s involvements. Foreign investors may have more commitment to stay in Fiji. tours and special events during the stay. Fiji has been the leader in tourism among South Pacific countries for the last several decades and this industry has been Fiji's fastest-growing one. As we know. tourism will be a main source of income for the country’s economic growth and sustainable social development. Fiji will become a competitive tourist spot to expensive places such as Bali and Hawaii. Europe and Japan where tourists are also being wooed by other cheaper destinations. every second citizen of these magnificent islands is occupied by tourism activity. Not all is well in this unstable tourism industry. especially during difficult economic and political times. that Fiji will be able to attract tourists from other developed countries including United States. Moreover. however the more tourists will visit this paradise the more will be satisfied by attentive service and ambulance. This means. Furthermore. We want to induce the employees to obtain wonderful impressions of the destination and show that Fiji is a very attractive place for vacations with a high quality of service. accommodation.

recycle and rethink. Environmental actions encourage resort’s guests to adopt principles to reduce. Age Demographic information Male Female 20 – 30 30 – 40 40 – 50 Group 1 29 . reuse.The Sonaisali Island Resort provides actions to address important issues which will contribute positively to the long term viability of the destination. And environmental protection programs like support to the Mamanuca Enviroment Society for coral reef conservation does offer employees the opportunity to participate in resource conservation efforts and understand the uniqueness of the Fiji’s area. There are a lot of improvements to the local environments and social performances. EVALUATION INSTRUMENT Feedback of the Incentive program on Fiji operated by QBE To work on the experiences you have made in Fiji and to optimize and improve the planning on our next Incentive program we will kindly ask you to fill out this questionnaire.

or unchallenged? Activities? How would you rate them? Group 1 30 . 1 horrible. facilities. 5 4 3 2 1 How did you like the trip in total? Organization? Before and during the trip! Destination? Hotel? Hospitality. 5 will be excellent.… Agenda? Have you been over.… Transportation? Flight.In which territory of Australia is your QBE office based? Queensland Western Australia South Australia North Territory Victoria New South Wales Please rate from 1-5 where it is possible. transfer. equipment.

What was your favorite activity? ________________________ What was the worst? _________________________ Recommendations and suggestions? _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ ______ EDUCATIONAL OUTCOME During the course of this project the group has learned a lot about all the different aspects that need to be taken into consideration when organizing an Incentive. It was very interesting not to learn only theoretically about Incentive Programs but to develop also a kind of realistic Incentive Program on our own. That gave us the chance to get a good feeling of required costs and other special requirement for such a program. Group 1 31 . There are a lot of things to take care of and it takes meticulous planning to deliver a successful Incentive program.

Finally it can be said that the group could definitely broaden its horizon in terms of Incentive Programs which could be very useful in our further career. Group 1 32 . with great potential and exceptional service.It was also very interesting to learn more about the destination of Fiji. The authors have realized that it is an up and coming tourism destination.

http://www.gov.com.html http://www.worldtravelguide.au/Insurance.com http://www.sonaisali.html Group 1 33 .SOURCES Fiji Immigration Department .qbe.fj/ The Columbus World Travel Guide http://www.net/country/89/health/Australia-and-SouthPacific/Fiji.immigration.

Belgium . Vincent Seychelles Sierra Leone Singapore Slovenia Solomon Islands South Africa South Korea Spain Swaziland Sweden Switzerland Taiwan Tanzania Thailand Tonga Trinidad & Tobago Tunisia Turkey Tuvalu .Peru .Vanuatu .Canada .Columbia .Brunei . Countries that do not need visa to enter Fiji .Poland .France The Gambia Ghana Greece Grenada Guyana Holy City (Vatican) India Indonesia Israel Italy Jamaica Japan Kenya Kiribati Latvia Lesotho Liechtenstein Luxembourg Malawi Malaysia Maldives Malta Mauritius Mexico Moldova Monaco Nauru The Netherlands Nevis New Zealand Nigeria Russia Samoa Slovak Republic St. Kitts St.Argentina .Bermuda .Venezuela .Bangladesh .United Kingdom of Great Britain and Northern Ireland .Iceland Group 1 34 .Paraguay .The Federatd States of Micronesia .Hungary .Philippines .Bahamas .Uganda .Brazil .Uruguya .Bulgaria .Cameron .Finland .China.Denmark .Republic of Ireland .Estonia .Ukraine .Papua New Guinea .Cyprus .Zambia .Austria .Republic of the Marshall Islands .Australia .Norway .Portugal .APPENDICES Appendix 1: Table 1: Visa regulations for Fiji Table 1.TheFederal Republic of Germany .Chile .Czech Republic .United States of America .Belize .Romania .Ygoslavia .Botswana .Antigua and Barbuda .Zimbabwe . Lucia St.Dominica . The People's Republic .Barbados .

Beachfront Hotel Room 32 Beachfront Hotel Rooms Ocean View Bure Ocean views from wide elevated verandahs.Appendix 2: Floor Plans for Hotel Below are the floor plans for Sonaisali Island Resort accommodation. large full separate 35 . sunsets views and ocean Beachfront Family Bure 3 Beachfront Family Bures Feature bathroom. Group 1 2 bedrooms. Beachfront Spa Bure Include a luxury private spa set on the deck designed to capture spectacular uninterrupted views.

lounge views.5% Tax to most of the goods. This applied for everything including resorts and restaurants. which is already included in the plane ticket. Communications The country code is +679. nor required. In Fiji. area and expansive deck with uninterrupted ocean Appendix 3: Other useful information about Fiji Getting to Fiji Nadi International Airport is the main international gateway and Nausori near Suva. This is normally read out with 3 numbers followed by 4 numbers. Visitors to Fiji are required to pay departure tax. which are regularly included in the price. Considerations on prices The country charges a 17. Useful numbers: • • • Directory inquiries: 011 Operator: 010 Clock: 013 36 Group 1 . is also used as an international airport in Fiji. tipping is not customary. There are several domestic airports throughout the country of Fiji. and every number has 7 numbers like : ***-****.

fruit and vegetables are generally considered safe to eat. Suva and Taveuni. with health centers elsewhere throughout the islands. Climate around the year Group 1 37 . poultry. Lautoka. Sigatoka. Health Care The main hospitals are located in Ba. Labasa. resorts and main towns. Savusavu. Bottled water is available. seafood. There is a private hospital in Suva that provides Western-style medical care and maintains the Fiji Decompression Chamber. Milk is pasteurized and dairy products are safe for consumption.• • EMERGENCIES: 911 Police: 917 Food and Drink Tap water is safe to drink in hotels. but precautions should be taken in rural areas. Local meat. Doctors and hospitals expect immediate cash payment for health services. Levuka.

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