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Jupiter, FL 33477 | 727*519*3421 |


Accounting | Operations Management | Project Management Accomplished senior professional with solid and progressive experience in diverse areas of accounting, financial management, operations management, and project management. Instrumental in streamlining business processes, enhancing efficiency, and introducing process improvements. Skilled in analyzing complex data and contributing valuable insight to enhance the executive decision-making process. Regarded for the ability to drive processes and motivate cross-functional teams. Additional strengths include: Financial Management & Accounting Business Analytics & Financial Metrics Innovative Team Leadership Project Management & Budget Management GAAP Compliance & General Ledger Activity Planning & Scheduling P&L Responsibility & Cash Flow Management Organizational & Change Management Financial Reporting & Financial Analysis Process Improvement & Technology Enhancements Customer Relationship Management Vendor Relations & Cost Containment

Ceridian Corporation, St Petersburg, FL ( 2010 2011) Ceridian is a leading business services company that teams with clients to maximize the power of their people and lower their HR and Payroll costs. HR/Payroll Service Delivery Manager Maintained full responsibility for the day-to-day management and oversight for HR/Payroll outsourcing services. Handled management functions and supervised a payroll team of 8 employees. Managed client relationship and escalations during Raleigh transition to St Petersburg. Account and operations management of U.S. HR services totaling $4M in annual revenue. Develop and maintain a strong strategic relationship at executive levels in the customer organization. Lead cross functional administrative and technical teams in systems implementation and ongoing projects. Identify opportunities to grow the client relationship and expand provided services. Oversee the day to day relationship at the administrator level driving and leading partnerships across Ceridian business channels for account initiatives and the resolution of client issues. Plan and coordinate customer business events across all Ceridian channels of service. Manage metrics and adherence to Service Level Agreements. ACS, A XEROX COMPANY, Raleigh, NC; Southgate, MI; Dearborn, MI (1992 2010) ACS is an information technology outsourcing company that teams with clients to consolidate IT environments and address technology challenges. Service Delivery Manager (2005 2010) Maintained full responsibility for operations management, team leadership, and staff supervision within the department. Provided direction to the delivery of professional IT services. Directed all aspects of quality integrated team efforts, which encompassed status meetings, communication, and project management. Managed projects utilizing global technical teams. Served as the primary liaison during client delivery. Played a pivotal role in resolving escalations by coordinating global swat teams from 5 to 45 employees, which resulted in a high level of customer satisfaction and avoidance of SLA penalties. Ensured the achievement of customer objectives by formulating strategies to guarantee the attainment of agreed upon service levels.

Suzette Szymanski, Page Two

727*519*3421 |

Led all aspects of client issues through recovery, root cause analysis, and process improvements, which resulted in high levels of customer retention. Business Development Representative (1999 2005) Handled operations management functions and supervised a team of 20 employees in performing at optimal levels. Delivered prompt and professional client services through effective leadership of daily service requirements and implementations. Reviewed P&L statements to maximize profits and identify budget variances to executive management. Provided analysis for internal suppliers to ensure RFP costs and base lines were accurately interpreted. Completed the business process project 18 days ahead of schedule, which included reducing costs by $420K, streamlining daily processes, consolidating the workforce, and transitioning the contract into a profit model while avoiding penalties. Maintained sole accountability for client disaster recovery exercises for hospital environment, which encompassed coordinating activities with multiple technical teams. Charged with managing vendor contracts and vendor relations, which maintained the lowest costs on third party products and services. Executed all areas of project management from inception through completion for the business process and IT outsourcing projects (IT clients included Health Care Providers). Implemented healthcare regulatory compliance program (HIPAA). Director, Print/Fulfillment Operation (1998 2000) Directed operations management, P&L activities, budgeting, and variance analysis associated with a high volume print and fulfillment center. Presented financial metrics and business analytics to the executive management team. Supervised and coached 45 employees in performing at optimal levels. Managed daily P&L responsibilities and operational functions across multiple locations utilizing exceptional management talents. Trained and mentored the staff to effectively adhere to corporate processes and procedures, which included impacts to financial outcomes and service level agreements. Promoted improvement by creating individual goals and ratings for annual performance reviews. Accounting Manager (1992 1998) Participated in all aspects of accounting activities associated with accounts receivable, accounts payable, and financial reporting. Performed comprehensive accounting operations in accordance with GAAP for major corporations. Supervised and trained 5 employees. Facilitated corporate audits and provided work papers to the audit team. Analyzed monthly financial statements and reported variances to the corporate controller. Managed general ledger activity involving account analysis, account reconciliation, accruals, journal entry preparation, and closing. Developed accurate and reliable financial statements that aided in business decision-making processes. Devised budgets and forecasts that aided in financial monitoring and reporting. Pioneered the implementation and management of EDP accounting systems, which enhanced efficiency.


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