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SCDL - Principles & Practices of Mgmt.

PGDBA – I Semester
True/False
Question Valency is the extent to which the outcome of the activity and its success matters to the
individual . (Level of motivation = Valency x Expectancy)
Correct Answer True

Select The Blank


Question In management process, the most misinterpreted word is ________.
Correct Answer Organizing

Multiple Choice Multiple Answer


Question Select the guidelines for effective decision making.
Correct Answer Adopt a diagnostic approach to decision making , Involve subordinates in decision
making process , Evaluate the results

True/False
Question Demand forecast is one of the popular forecasts.
Correct Answer True

Multiple Choice Single Answer


Question Which theory assumes that people are naturally lazy and will avoid work and
responsibilities if possible.
Correct Answer Theory X

Select The Blank


Question Management as a discipline is the function of________.
Correct Answer creativity

Multiple Choice Single Answer


Question One of the internal environment factors that influences management is
Correct Answer Place

True/False
Question Management is management of men, machines, money, motives, materials
Correct Answer False

Multiple Choice Multiple Answer


Question Under mechanism of scientific management, scientific task setting includes :
Correct Answer Time study , Motion study , Method study

True/False
Question According to Theory Y, people lack self-motivation and require to be externally controlled
and closely supervised in order to get the maximum output for them.
Correct Answer False

Multiple Choice Single Answer


Question What kind of "Raj" was there for traditional business houses before 1990 ?
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer Advisory

Multiple Choice Single Answer


Question The share of services in GDP changes with the economic cycle. A cyclical upturn would thus
result in
Correct Answer Resource allocation away from the service sector

Select The Blank


Question Philosophy of scientific management says that science is not a rule of ________.
Correct Answer Thumb

Select The Blank


Question Many large corporations consist of a number of SBU's. Each SBU will have its own ________.
Correct Answer CEO

Multiple Choice Single Answer


Question Who is the person you have to give importance under the company's checklist before
making call to the consultant.
Correct Answer Employees

Multiple Choice Single Answer


Question How many event management companies are there in Pune?
Correct Answer 215

True/False
Question A budget as a plan of statement of expected results is expressed in numerical terms.
Correct Answer True

Multiple Choice Single Answer


Question Name the growing developer and publisher software created by SBU's to handle product
development for each of the segments like child, youth entertainment etc.
Correct Answer Mindscape

Select The Blank


Question One of the earlier users of this strategic business unit was ________.
Correct Answer General Electrical Co.

Multiple Choice Single Answer


Question What is one of the most significant inhibitors in customer preference while purchasing
perishable items in retail?
Correct Answer proximity of markets

Multiple Choice Multiple Answer


Question The objectives in corporate governance are
Correct Answer growth , stability , shareholders value maximization

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Select The Blank
Question The word________denotes a function, a task, a discipline.
Correct Answer management

Multiple Choice Single Answer


Question Management is
Correct Answer Creative

Multiple Choice Multiple Answer


Question The concept of SBU includes
Correct Answer unrelated products and businesses that are separated , the fact that each SBU has its
own CEO , a scientific method of grouping the business

Match The Following


Question Correct Answer

Control techniques
This device has helped make possible the current trend towards extensive managerial decentralization

Management philosophy
The character of top executives have an important influence on the extent to which authority is
decentralized.

Uniformity of policy This is related to those who value consistency

Business dynamics This is related to the fast moving character of an enterprise

Multiple Choice Multiple Answer


Question Steps to be taken into consideration while whistle blowing are:
Correct Answer examining your motives , verifying and documenting your information , sticking to
the facts

True/False
Question Fear among managers is not a barrier to delegation of authority.
Correct Answer False

Multiple Choice Multiple Answer


Question General management challenges in the insurance sector are
Correct Answer training and development of insurance agents , identifying the non-insurable
population , the unspecific needs of the customer

Multiple Choice Multiple Answer


Question The various departments that an event management company will have are
Correct Answer creative , production , client servicing

True/False
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question It is said that always lines of communication should be open.
Correct Answer True

Multiple Choice Multiple Answer


Question The factors coming under philosophy of scientific management are:
Correct Answer Co-operation , Maximum output , Harmony

Select The Blank


Question Advantage of delegation of authority results in prompt ________.
Correct Answer Decision-making

Select The Blank


Question ________, weakness, threats, opportunities are the long form SWOT analysis.
Correct Answer strength

Select The Blank


Question Costliness of the ________ is the overriding factor determining the extent of
decentralization.
Correct Answer Decision

Multiple Choice Single Answer


Question What criterion is that which the SBU must meet which is neither too large nor too small?
Correct Answer Proper size

True/False
Question A strategy is a ploy or a past course of action.
Correct Answer False

Multiple Choice Single Answer


Question Which law states that 'you get what you deserve and not what you desire'
Correct Answer Law of destiny

Multiple Choice Single Answer


Question One of the external environment factors that influences Management is
Correct Answer Legal

Multiple Choice Multiple Answer


Question The service sector has grown because of reasons mentioned below
Correct Answer tendency of distributing specialized knowledge and technology capital for labour in
the manufacturing industry , technology no longer gives a competitive edge to manufacturing activities in
the global scenario , as income increases, consumer demands for services increase faster than those for
goods

Multiple Choice Single Answer


Question Which type of transmission of orders help in obtaining linear behaviour ?
Correct Answer one-way
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Match The Following


Question Correct Answer

Science is developed Over a period of time

Management as a discipline Has no centralized rule-making authority

Management is a multipurpose organ That manages a business

Management is understood by performance Management is what management does

Management requires learning Art requires knowledge

True/False
Question Event management in India is an ancient activity.
Correct Answer False

Select The Blank


Question Positive motivation makes people willing to do their work in the best way they can and
improve their ________.
Correct Answer performance

Multiple Choice Multiple Answer


Question The major books on social and political analysis by Peter Drucker are :
Correct Answer The future of industrial man , The age of discontinuity , Drucker on Asia

Select The Blank


Question In an organisation the reports that are in the form of graphs, tables etc, are called ________
Correct Answer statistical reports

Multiple Choice Single Answer


Question Planning on what is said as good as no planning
Correct Answer Paper

True/False
Question Planning and control are closely interrelated and they do not determine the accuracy of
decision-making.
Correct Answer False

Multiple Choice Multiple Answer


Question Delegation becomes a necessity due to the following reasons:
Correct Answer Structure of authority , Accountability , Superiors need to address important issues

Multiple Choice Single Answer


Question Whose feelings and difficulties should the manager know for direction to become effective ?
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer Subordinates

Multiple Choice Multiple Answer


Question Limitation of control are
Correct Answer external factors , fixing of responsibility , variation and its causes

Select The Blank


Question ________ is one of the major barriers to entry.
Correct Answer Government policy

Multiple Choice Multiple Answer


Question Name the leading event management companies in India
Correct Answer Midas , Pinnacle , Wizcraft

True/False
Question India should borrow management skill from other countries but one should never borrow
the use of the mechanical arts and applied sciences -
Correct Answer False

Match The Following


Question Correct Answer

Knowledge based decision-making. Instead of intuition

Professional managers may have only salary-stake Question of accountability of Performance

Management can be applied everywhere Management is universal

Management is dynamic Changes as per time

Manager does not require any specific qualification Anybody can become a manager

True/False
Question Peter Drucker various publications have sold about 5 -6 million copies worldwide.
Correct Answer True

Multiple Choice Single Answer


Question Management is
Correct Answer Multidisciplinary

Select The Blank


Question Learning organizations are adaptive to their________environment
Correct Answer external

Select The Blank


Question It is said that, 'Don't follow practices of delegation on ________'.
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer Paper

Multiple Choice Single Answer


Question What would essentially shape the growth and future of any economy?
Correct Answer Adequate and quality corporate governance

Select The Blank


Question Management is a creative and________process.
Correct Answer continuous

Multiple Choice Multiple Answer


Question Elements of effective control are
Correct Answer Understandable , Corrective , Flexible

Select The Blank


Question There are ________ forces of competition.
Correct Answer Five

Multiple Choice Multiple Answer


Question Name the flagship companies under the Business family "Munjals"
Correct Answer Hero Honda , Hero Cycles

Select The Blank


Question Maharishi Institute of Management has ________ centres in India and abroad.
Correct Answer 18

True/False
Question Being self-motivated requires a high level of optimism.
Correct Answer True

Multiple Choice Single Answer


Question Science is a body of which type of Knowledge?
Correct Answer Organized

True/False
Question Wrong medium of communication is a physical barrier.
Correct Answer False

Multiple Choice Single Answer


Question Management is purposeful and what?
Correct Answer Goal oriented

Multiple Choice Single Answer


Question Management is the combination of Arts, Science and
Correct Answer Profession

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
True/False
Question Safety needs are those where the person feel important and must also receive recognition
from others.
Correct Answer False

Select The Blank


Question Charles Babbage built the first prototype of modern ________.
Correct Answer Computers

Match The Following


Question Correct Answer

Kautilya Conception of administration and management

Swami Vivekananda Political, Social and Economic Management of state

Samartha Ramdas Setting goals and accomplishing it.

King Akbar Creator of social progress and prosperity

Select The Blank


Question ________ is the end of deliberate policy in making delegation of authority to the lowest
levels in the managerial hierarchy.
Correct Answer Decentralization

Multiple Choice Multiple Answer


Question Some of the popular forecasts are
Correct Answer Demand forecast , Sales forecast , Specific industry forecast

Multiple Choice Single Answer


Question The contribution of the service sector to GDP has been less than proportionate to
Correct Answer employment

Multiple Choice Single Answer


Question Learning organizations must cope with challenge and
Correct Answer uncertainty

Multiple Choice Multiple Answer


Question Research indicates that the limbic system learns best through
Correct Answer motivation , extended practice , feedback

Multiple Choice Multiple Answer


Question Some of the management functions mentioned by Henry Fayol are :
Correct Answer Planning , Control , Co-ordination

Multiple Choice Single Answer


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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question Who said, 'Direction is telling people what to do and seeing that they do it to the best of
their ability'.
Correct Answer Dale

Multiple Choice Single Answer


Question What is vital to all management activities and helps to set definite objectives, prepare plans
of action and introduce innovations ?
Correct Answer Decision making

True/False
Question Encore events is a leading Indian event management form.
Correct Answer True

Select The Blank


Question W.Edward Deming introduced quality control in ________.
Correct Answer Japan

Select The Blank


Question A set of actions that you start with and must maintain is also called as ________.
Correct Answer Strategy

Multiple Choice Single Answer


Question Management is not just a
Correct Answer Process

Select The Blank


Question New companies feel that________is the most appropriate type of alliance.
Correct Answer Joint-venture

Multiple Choice Multiple Answer


Question The various tools employed by the companies to improve and sustain employee morale
Correct Answer building of responsibility , rotation of jobs , job enrichment

True/False
Question Parting with authority means parting with friendship.
Correct Answer False

Multiple Choice Multiple Answer


Question Under the role of management consultant, consultant acts as a
Correct Answer Motivator , Leader , Counselor

Multiple Choice Single Answer


Question In addition to Place, Labor and Money which other internal environment Factor influences
Management?
Correct Answer Machines

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
True/False
Question Decentralization would be preferred in large sized units.
Correct Answer True

Multiple Choice Single Answer


Question What does "Control" set up for the organisation ?
Correct Answer Standards

True/False
Question Management is always defined as dynamic, universal, ever-changing subject.
Correct Answer True

Multiple Choice Single Answer


Question Who said, “Management is management of Men, Money, Machinery Materials and
Information?”
Correct Answer Anonymous

Multiple Choice Multiple Answer


Question A procedure has the following advantages
Correct Answer ensures uniformity of action , increases co-ordination , provides good standard for
the manage

Multiple Choice Single Answer


Question What is it that can be described as a readiness to co-operate warmly in the task and
purposes of a given group organisation.
Correct Answer Morale

Match The Following


Question Correct Answer

Disclosures transparent

Shareholder democracy myth in India

Planning board of directors

Trust corporate governance

Select The Blank


Question The retailing sector in India has been quite________.
Correct Answer staid and boring

Multiple Choice Single Answer


Question India has been experiencing the unique stranglehold of our_____
Correct Answer traditional kirana stores

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Multiple Choice Single Answer
Question Emotional Quotient increases with age commonly known as
Correct Answer maturity

Select The Blank


Question The service sector has expanded because of the virtual stagnation of the________sector.
Correct Answer agricultural

Multiple Choice Single Answer


Question Span of management depends upon the ability of whom?
Correct Answer Employees

Multiple Choice Single Answer


Question Who said, “Management is a multiple organ that manages a business, manages a manager
and manages workers and work”?
Correct Answer Peter Drucker

Select The Blank


Question ________ means draw prior conclusions about the probables of production, sales, profits in
the future, on the basis of research.
Correct Answer Forecasting

Select The Blank


Question Limitations of business planning is that it has been considered as time consuming and
________ device.
Correct Answer expensive

Multiple Choice Multiple Answer


Question The family owned businesses like Tata and Birla, also face major fears like
Correct Answer Right successor , Stumbling self-confidence , Lack of professional management

Multiple Choice Single Answer


Question Who said, “Management is the creation and maintenance of internal environment in an
enterprise, where individuals working in groups can perform efficiently and effectively towards the
attainment of gr
Correct Answer Koontz & O ‘Donell

Select The Blank


Question Management as a discipline does not require any________of practice.
Correct Answer certificate

Select The Blank


Question ________is at the core of corporate governance.
Correct Answer trust

True/False
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question Financial institutions should maintain a close relationship to seek a seat on the board.
Correct Answer False

Multiple Choice Multiple Answer


Question Services are defined as the art and science of managing
Correct Answer the expectations of others , the experiences of people , the demands of the customer

Multiple Choice Multiple Answer


Question Name the three important Generic Competitive Strategies.
Correct Answer Overall cost leadership , Differential , Focus

True/False
Question Delegation and decentralization are closely related to each other.
Correct Answer True

Multiple Choice Single Answer


Question It is said "Controlling can not take place in a vacuum", which means there can be no
controlling without previous
Correct Answer planning

True/False
Question Morale is the sum total of various physical qualities.
Correct Answer False

Select The Blank


Question Direction is a ________ function performed by all the managers at all levels of the
organisation.
Correct Answer managerial

Multiple Choice Multiple Answer


Question Principles of effective delegation are:
Correct Answer Train the subordinates , Reward delegation , Appropriate reporting system

Multiple Choice Multiple Answer


Question To be called an SBU, a business unit must meet specific criteria such as
Correct Answer having a definable group of competitors , having a mission similar to other SBUs ,
preparing its own integrated plans

Match The Following


Question Correct Answer

Appley L Management is management of people and not the direction of things

Definition of Management
Management is management of men, money, machinery, materials and information

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Koontz and O'Donell
Management is the creation and maintenance of internal environment in an enterprise

Peter Drucker
Management is a multi-purpose organ that manages a business, manages workers and work

Select The Blank


Question ________ are at a minimum where the morale is high.
Correct Answer Grievances

True/False
Question the heart of administration is the directing function.
Correct Answer True

Multiple Choice Multiple Answer


Question Empathy is particularly important today as a component of leadership for the following
Correct Answer rapid pace of globalisation , increasing use of teams , growing need to retain talent

Multiple Choice Multiple Answer


Question Name the flagship companies under the group of "Aditya Birla"
Correct Answer Hindalco , Indo-Gulf Fertilizers , Birla Corporation

Multiple Choice Multiple Answer


Question Fredrick Winslow Taylor's Mechanism of scientific management includes,
Correct Answer Scientific task setting , Planning task setting , Standardization of tools

Multiple Choice Multiple Answer


Question Future of Insurance sector would be
Correct Answer new players taking over the market , improved customer service , strong hold of
nationalized players

Multiple Choice Single Answer


Question To which practice is the term "corporate governance" given?
Correct Answer Management

Multiple Choice Single Answer


Question A senior family member and trusted professional manager acts as what to the business
families scions trained abroad and then return to take over the business.
Correct Answer mentor

Select The Blank


Question Govt. services comprise________, defence and social goods.
Correct Answer public administration

True/False
Question Unity of command means that employees should receive orders from one superior only.
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer True

True/False
Question Posture' and Observance' are not included under the 'yogic' exercises
Correct Answer False

True/False
Question Every manager in an organisation gives direction to his subordinates as a superior and
receives direction as subordinate from his superior.
Correct Answer True

Multiple Choice Multiple Answer


Question Name the physical aspects of an enterprise.
Correct Answer Name , Location , Address

Multiple Choice Single Answer


Question What is it that in communication should not be done in vacuum, instead other people
should be consulted.
Correct Answer planning

Multiple Choice Multiple Answer


Question Certain important motivational techniques are
Correct Answer Monetary incentives , Job-based techniques , MBO techniques

True/False
Question Decision-making is a primary part of the managerial process.
Correct Answer True

Multiple Choice Single Answer


Question Of which type of knowledge is science a body of?
Correct Answer Organized

Multiple Choice Multiple Answer


Question Types of degree of delegations are:
Correct Answer Low degree , Moderate degree , High degree

True/False
Question The unorganized sector is mainly concentrated in metropolitan cities.
Correct Answer False

True/False
Question Learning organizations should imitate a task force.
Correct Answer True

Select The Blank


Question LPG stands for liberalization, ________ and globalization.
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer Privatization

Match The Following


Question Correct Answer

Empathy It is a component of leadership due to the rapid pace of globalisation

Social effectiveness This component allows you to settle disputes amicably

Alfred Bennet He is the father of intelligence quotient

Daniel Goleman He is an American Behavioural Scientist

Multiple Choice Multiple Answer


Question Every company undertakes the process of forecasting by various competent authorities
which can be listed as
Correct Answer CII , RBI , CMIE

Select The Blank


Question The concept of value and the concept of maximization of value are related
to________concept of Ethics.
Correct Answer Consequentialism

Select The Blank


Question Events are occurrences designed for ________ interests.
Correct Answer marketing

Select The Blank


Question General Insurance corporation was nationalized in________.
Correct Answer 1972

True/False
Question There are three central ideas associated with consequentialism.
Correct Answer False

Multiple Choice Single Answer


Question Name one of the factors that govern the span of management.
Correct Answer Type of work

Multiple Choice Multiple Answer


Question Retailing categories based on ownership arrangement would be
Correct Answer Super Markets , Consumer Durables Stores , Departmental Stores

Select The Blank


Question Latest approach signifies organization has a part of ________ system.
Correct Answer Social
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Select The Blank


Question Necessity of control in business organisation arises due to number of factors, one of which is
________ of organisations themselves.
Correct Answer complexity

Multiple Choice Single Answer


Question Which of the options best describes the employment capacity of the retailing sector? It is the
Correct Answer second largest employer after agriculture

Select The Blank


Question ________organizations have systems, mechanisms and processes in place.
Correct Answer Learning

True/False
Question Indian business families are still avoiding joint ventures and tie-ups.
Correct Answer False

Select The Blank


Question Under the principles of effective delegation, it is said that never delegate and ________.
Correct Answer Disappear

True/False
Question In principle the chairman and the CGO have the same role to play.
Correct Answer False

Multiple Choice Multiple Answer


Question Advantages of delegation of authority would be:
Correct Answer Prompt decision making , Opportunity to subordinates to grow and develop ,
Satisfaction to subordinates in terms of recognition

Multiple Choice Single Answer


Question A business unit must meet specific criteria, if it wants to be called an SBU. These are
Correct Answer Definable group of competitors

Multiple Choice Single Answer


Question What does Maslow propound about the five needs ?
Correct Answer Hierarchy

Multiple Choice Single Answer


Question Name the technique which is said to be a ploy or a future course of action.
Correct Answer Strategy

Select The Blank


Question ________ is the ability to sense, understand and effectively apply emotion.
Correct Answer Emotional Intelligence
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Multiple Choice Single Answer


Question Who built the first practical mechanical calculator and predicted the specialization of mental
work?
Correct Answer Charles Babbage

Match The Following


Question Correct Answer

Management and Leadership studies Value based management

Maharshi Institute of Management Eighteen centres in India and Abroad

Amritanandamayi Math's centre Dr. S.K. Chakraborty

Indian Vedanta Philosophy Swami Budhananda

Multiple Choice Multiple Answer


Question Some of the public insurance companies are
Correct Answer LIC , Oriental Insurance , General Insurance

True/False
Question Focus on savings and high bargaining interests of the consumer is an obstacle in retail
development in India.
Correct Answer True

Select The Blank


Question Brands are associated with lifestyles and people's________.
Correct Answer aspirations

Multiple Choice Multiple Answer


Question The external environmental factors that influence management are
Correct Answer Economic , Political , Technological

True/False
Question Event management has to pay only entertainment tax not the service tax.
Correct Answer False

Multiple Choice Single Answer


Question Name the service which has two prime necessities like co-ordination and infiltration.
Correct Answer Staff

Select The Blank


Question ________ decisions relate to the day to day operations of the enterprise generally taken by
middle and lower level management.
Correct Answer Operative
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Multiple Choice Single Answer


Question Successful consultants should promote their consultancy through what ?
Correct Answer Network

True/False
Question Decision-Making is a process of making a choice of poor alternatives.
Correct Answer False

Select The Blank


Question MBO was invented by ________.
Correct Answer Peter Drucker

Multiple Choice Single Answer


Question Profession requires definite period of what?
Correct Answer Learning

Multiple Choice Multiple Answer


Question Barriers to delegation of authority would be :
Correct Answer Lack of trust in subordinates , Fear of loosing status by managers , Over-confidence
among managers

Multiple Choice Single Answer


Question Organization is apart of which type of system?
Correct Answer Social

Multiple Choice Multiple Answer


Question David C Mc Celland identified three motives those are
Correct Answer Affiliation , Power , Achievement

Multiple Choice Multiple Answer


Question International consultancy is said to be
Correct Answer Glamorous , Challenging , Trendy

Select The Blank


Question Failure to give ________ to goal setters is a weakness of MBO.
Correct Answer guidelines

True/False
Question Management is the combination of Arts,Science and Profession.
Correct Answer True

Select The Blank


Question Under the types of motivators, non-financial motivators are encouragement, freedom
________.
Correct Answer recognition
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Multiple Choice Single Answer


Question Who said, the heart of administration is the directing function.
Correct Answer Dimock

True/False
Question Management is that important process which continues till the objectives set by the
administrator are actually achieved.
Correct Answer True

True/False
Question Communication is a composite (a) information given and received (b) a listening effort by
some of them involved.
Correct Answer False

Multiple Choice Multiple Answer


Question A vision statement should have the following components
Correct Answer ability to inspire people , achievable , precise and objective

Multiple Choice Single Answer


Question One of the key features of services is that they are
Correct Answer intangible

Select The Blank


Question The process of control is complete only when the organisation take ________ action.
Correct Answer corrective

Multiple Choice Single Answer


Question Who is the most effective person are alike in one crucial way, they all have a high degree of
emotional intelligence.
Correct Answer Entrepreneur

Multiple Choice Multiple Answer


Question The activities of the communicator while communicating a message will include,
Correct Answer ideation , encoding , transmission

Multiple Choice Multiple Answer


Question Features of Management are as follows
Correct Answer goal oriented , universal , continuous process

Multiple Choice Single Answer


Question Professional managers help organizations in chalking out which type of strategies?
Correct Answer Corporate

Select The Blank

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question ________provides a corporate responsibility and it is the application of a proven and
systematic body of knowledge.
Correct Answer Profession

True/False
Question Management as a discipline needs certificate of practice.
Correct Answer False

Multiple Choice Multiple Answer


Question For most hi-tech service industries the major components are
Correct Answer Infrastructure , Knowledge , labour

Match The Following


Question Correct Answer

Management Creative

Professional Manager Dynamic

Art Skill

Code of Conduct Profession

Predictive Power Science

True/False
Question Science is a body of organized knowledge
Correct Answer True

Select The Blank


Question A superior should always establish a ________ control so that his subordinates report to him
periodically.
Correct Answer Feedback

Multiple Choice Single Answer


Question It is said that communication is a meaningful
Correct Answer interaction

Multiple Choice Single Answer


Question What does the insurance company compensate for if and when the event insured against an
incident occurs?
Correct Answer Losses

Multiple Choice Single Answer


Question Management exists at which levels of the organization?
Correct Answer All
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

True/False
Question The Indian consumer does not see shopping as an end in itself.
Correct Answer False

True/False
Question Retailers cannot just take their global retailing formats and try to transpose them onto the
India scenario.
Correct Answer True

Multiple Choice Single Answer


Question One of the factors which learning organizations possess is a climate of openness and the
other factor is
Correct Answer trust

Multiple Choice Single Answer


Question It is one of the good control system which not only points out the deviations but also
pinpoints them where they are important to its operations is
Correct Answer Focus on strategic points

True/False
Question Profession needs certificate of practice
Correct Answer True

True/False
Question 'Span of control' is also referred to as span of management.
Correct Answer True

True/False
Question Learning from mistakes is often more powerful than learning from success.
Correct Answer True

Multiple Choice Single Answer


Question The philosophy of Vedanta is compared to which animal in the dream of the person, who
wakes the dreamer and makes you realise your self discovered reality.
Correct Answer Lion

Select The Blank


Question The statement "We sell for Less" is deliberately ambiguous, it raises the question; 'Less than
what', this is called as, ________ to communication.
Correct Answer Semantic barrier

True/False
Question The theory of Bureaucracy was first propounded by Henry L.Gantt.
Correct Answer False

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Match The Following
Question Correct Answer

Making sense of situations organizing information and thoughts

Creativity brainstorming, associating ideas

Inquiry interviewing, seeking information

Making choices deciding courses of actions

Select The Blank


Question Learning from mistakes is often more powerful than learning from________.
Correct Answer Success

Select The Blank


Question A ________ should always be clear about what is to be ________ to subordinates.
Correct Answer superior
Correct Answer delegated

Multiple Choice Multiple Answer


Question The defination of decision involves following characteristics
Correct Answer Involves Rationality , Involves Commitment , Involves Mental Process

Multiple Choice Single Answer


Question Name the tool which learning organizations employ for seeking information
Correct Answer Inquiry

Select The Blank


Question Different rates are levied by different states for ________ tax.
Correct Answer entertainment

Multiple Choice Single Answer


Question The Indian retail sector is behind Taiwan although its retail industry is estimated to be
around $40 billion only, this is because of its
Correct Answer 81% penetration

Multiple Choice Single Answer


Question Disclosures must be made to the board by the management, relating to all
Correct Answer material and financial transactions

Match The Following


Question Correct Answer

Company's checklist before making a call to the consultant


Never give up control and look up to consultants as God
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Need of consultants
Consultants are responsible for providing information to those individuals who fail to respond to changes
in outside environment

Role of consultants Conduct diagnosis to redefine problem

Rule for becoming successful consultant


Evolve abundant negotiating skills, be adaptable and flexible

Multiple Choice Single Answer


Question What does a mission statement specify that the organization will achieve?
Correct Answer Goals

Multiple Choice Multiple Answer


Question The process of control will include
Correct Answer corrective action , establishing of standards , corrective action

Multiple Choice Single Answer


Question Direction has a major concern with which element of the organization?
Correct Answer Human

True/False
Question The process of control is not complete when only corrective actions taken.
Correct Answer False

True/False
Question Great Wall of China is a living symbol of creation and result of management practices.
Correct Answer True

Multiple Choice Single Answer


Question Which among the following are the methods and tools for improving morale?
Correct Answer All of these

True/False
Question Service sector has expanded because of explosion in information technology.
Correct Answer True

Multiple Choice Multiple Answer


Question Principles of effective delegation
Correct Answer train subordinates , reward delegation , appropriate reporting system

Multiple Choice Multiple Answer


Question The process of forecasting is based on
Correct Answer Future trends , Current analysis , Past performance

Collected by Santosh. K Page 23 of 65


SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Match The Following
Question Correct Answer

Zurich Hero group

ING Group Vyasa Bank

STANDARD LIFE HDFC

AMP Sanmar

Multiple Choice Multiple Answer


Question The functions of the board of directors are
Correct Answer succession planning , establishing performance standards , determination of board
policies

Multiple Choice Multiple Answer


Question EQ is born largely in the neurotransmitters if the brains limbic system that governs
Correct Answer drives , impulses , feelings

Multiple Choice Multiple Answer


Question Management is multidisciplinary, it includes knowledge/ information from
Correct Answer economics , maths , psychology

Multiple Choice Multiple Answer


Question The internal environment factors that influence management are
Correct Answer labour , machines , place

Select The Blank


Question One of the fears family owned businesses fear is the successful planning to the get the right
person after the business ________.
Correct Answer Pioneer

Multiple Choice Single Answer


Question Name one of the disadvantages of strategic business units
Correct Answer Distortion of information

True/False
Question Standard Batteries is a flagship company of the Thapar Group.
Correct Answer False

Multiple Choice Multiple Answer


Question The components of competitive analysis are :
Correct Answer Future goals , Current strategy , Capabilities

Multiple Choice Multiple Answer


Collected by Santosh. K Page 24 of 65
SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question Objectives can be classified as
Correct Answer On the basis of time , On the basis of functions , On the basis of levels

Multiple Choice Single Answer


Question What is the most complex feature of whistle blowing?
Correct Answer moral justification of the reason for whistle blowing

True/False
Question Successful consultants must be foreign culture savvy.
Correct Answer True

Multiple Choice Multiple Answer


Question The lack of communication leads to
Correct Answer information gap , disintegration , deviation from performance

Multiple Choice Single Answer


Question What is the other important ingredient of hi-tech service industries, besides labour?
Correct Answer knowledge

Multiple Choice Multiple Answer


Question The general management challenges faced by the service sector are
Correct Answer Communicating the concept , Differentiating factors , Revenue model

True/False
Question Motivation of subordinates to meet the expectations of the manager is a feature of direction.
Correct Answer False

Multiple Choice Single Answer


Question Which concept of ethics tries to explore the traits which help a person to lead a life that is
satisfying from an ethical point of view?
Correct Answer Ethics of Virtue

Multiple Choice Single Answer


Question Why do ethical problems result in dilemmas for managers?
Correct Answer because of the conflict between economic performance and social performance

Select The Blank


Question To enhance emotional intelligence, ________ must refocus their training to include the limbic
system.
Correct Answer Organisations

Select The Blank


Question A new sector has emerged in modern times, known as ________ management.
Correct Answer event

Multiple Choice Single Answer


Collected by Santosh. K Page 25 of 65
SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question Who mentioned that everyone has a divine power to face the challenges ?
Correct Answer Vivekananda

True/False
Question Ethics of statute tries to explore the traits which help the person to lead a life that is
satisfying from an ethical point of view.
Correct Answer False

Select The Blank


Question ________ degree of delegation is that in which a superior states a particular task to his
subordinates and tells them to investigate on that task and report back.
Correct Answer Low

True/False
Question International teamwork is an integral part of many international consultancies.
Correct Answer True

Select The Blank


Question To solve the HR issues, one of the remedy is to emphasis on overall ________ development
through training and exposure.
Correct Answer Personality

Select The Blank


Question It is said that waking and dream world are both illusions, according to vedanta world as
________.
Correct Answer Maya Mithya

Multiple Choice Single Answer


Question What is proving that it is EQ more than IQ that underpins many of the best decisions.
Correct Answer Science

Multiple Choice Multiple Answer


Question Advantages of learning organizations should be
Correct Answer Free exchange and flow of information , Commitment to learning, personal
development , Climate of openness and trust

Multiple Choice Multiple Answer


Question What type of skills does management require?
Correct Answer conceptual , human relations , technical

Multiple Choice Multiple Answer


Question Emotional intelligence is said to be the ability to sense, understand and effectively apply the
power and acumen of emotions as a source of
Correct Answer information , trust , human energy

Multiple Choice Multiple Answer


Collected by Santosh. K Page 26 of 65
SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question The channels through which corporate governance may bear on performance are activated
through several structural and institutional factors as follows
Correct Answer legal, political and regulatory environment , financial structure of corporation ,
structure and functioning of co.

Select The Blank


Question A method of grouping the business of a multi-business corporation, which helps in strategic
planning, is ________.
Correct Answer scientific

True/False
Question W.Edward Deming introduced quality control in Japan.
Correct Answer True

True/False
Question Deontological ethics believe that mature persons have inadequate capacity to reason.
Correct Answer False

Multiple Choice Single Answer


Question To become a successful consultant, name the skill required
Correct Answer negotiation

Select The Blank


Question The directors should show________and commitment to their job.
Correct Answer interest

True/False
Question Business families have started spending more on research and development.
Correct Answer True

Multiple Choice Single Answer


Question The forms of companies in the service sector in our new economy are essentially
Correct Answer Information communicating and entertainment co's (ICE's)

Match The Following


Question Correct Answer

Principle of effective delegation To believe in feedback, interaction and result orientation.

High degree of delegation


The task is specified to a subordinate and is told to report back with results

Functional authority This is clarifying the assignment, which is delegated to a department.

Need for delegation Superior needs to concentrate on important and vital issues.

Collected by Santosh. K Page 27 of 65


SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Multiple Choice Single Answer
Question What should be kept open for effective delegation?
Correct Answer Communication

Select The Blank


Question Closed mind, attitudes, ego, status, consciousness are ________ barriers.
Correct Answer Psychological

Match The Following


Question Correct Answer

Chabrias Finolex Cables

Nulsi Wadia Escort Bombay Dyeing

Hinduja Group Ashok Leyland Group

Rao and Desai families Venkateshwara Hatcheries

Select The Blank


Question ________ provide all types of help required to make the business more efficient and
profitable.
Correct Answer Consultants

True/False
Question Empathy is important for the need to retain talent.
Correct Answer True

Multiple Choice Single Answer


Question Indian companies are neither technically nor financially sound, they are always under the
threat of
Correct Answer Takeovers

Multiple Choice Single Answer


Question Who propounded the theory X and Y
Correct Answer McGregor

Multiple Choice Multiple Answer


Question The channels through which corporate governance may bear on performance are
Correct Answer managerial incentives , disciplining , corporate restructuring

Select The Blank


Question ________means that private and foreign investors can participate in the Indian Insurance Sector.
Correct Answer Liberalization

Multiple Choice Multiple Answer


Collected by Santosh. K Page 28 of 65
SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question The characteristics of a good consultant should be
Correct Answer Team spirit , Cosmopolitan outlook , Good communication skill

Multiple Choice Single Answer


Question Which ethical factor argues that there is no universal set of principles by which to judge
mortality?
Correct Answer Ethical Relativism

Multiple Choice Single Answer


Question "Control maintains the equilibrium between ends and means, output and efforts' by
according to
Correct Answer Peter Drucker

True/False
Question Science has no predictive power
Correct Answer False

Multiple Choice Single Answer


Question In which type of equilibrium, the man is compared to a cone resting on its base
Correct Answer Perfect equilibrium

Select The Blank


Question ________ behaviour is obtained when there is a one-way transmission of orders from
superior to subordinates.
Correct Answer Linear

Multiple Choice Single Answer


Question In which type of income class, does the insurance sector have to face the challenge of
making insurance a buying priority?
Correct Answer lower-middle

True/False
Question The financial structure is not one of the five channels of corporate governance.
Correct Answer False

Select The Blank


Question Service sector has grown because of________.
Correct Answer contracting

Multiple Choice Single Answer


Question This is one of the good control system where the system should confirm to the nature and
needs of the activity or position sought to be controlled
Correct Answer Suitability

Multiple Choice Multiple Answer


Question Franchisee stores can be categorized as
Collected by Santosh. K Page 29 of 65
SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer Gift and Card Stores , Apparel Stores , Jewellery Stores

Multiple Choice Single Answer


Question Life Insurance Corporation was nationalized by merging how many private insurance
companies?
Correct Answer 245

Multiple Choice Single Answer


Question Where is the attack on business families coming from
Correct Answer Transnationals

Multiple Choice Single Answer


Question Motivating a worker is to create a need and what else on the part of a worker to better his
present performance.
Correct Answer Desire

Match The Following


Question Correct Answer

Internet Further development of retail sector in India

Important trends in retailing Market concentration

Exclusive retailing Apparel retailing stores

Retailing category based on shop area/location High street stores

Match The Following


Question Correct Answer

Leading companies in this sector of event management


Whizcraft Entertainment Ltd, Midas Events, Fountain Head

Problems faced by event management industry


In addition to the entertainment tax, an event management company is also required to pay service tax

Areas of operations in event management Celebrity management, television events

Definition of event management Events are the occurrences designed for marketing interests

Multiple Choice Single Answer


Question What did chanakya write ?
Correct Answer Arthashastra

True/False
Question Vision without mission is incomplete and mission without vision is meaningless.
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer True

Multiple Choice Single Answer


Question Companies like Godrej, Infosys are arranging which sessions for their employees
Correct Answer Yoga

True/False
Question Expectancy theory of motivation predicts that an individual will generally be a high
performer when he see a high probability that his efforts will lead to high performance.
Correct Answer True

Multiple Choice Multiple Answer


Question Peter Drucker is an expert on :
Correct Answer Japanese art , History of technology , History of American statesman

Multiple Choice Multiple Answer


Question Name the following topics that gives an idea about the concept of organizing.
Correct Answer Decentralization , Staffing process , Span of management

Multiple Choice Multiple Answer


Question The tools and techniques used in learning organizations are
Correct Answer creativity, brainstorming , observing outcomes , reframing knowledge

Select The Blank


Question ________ is effective only in big organizations.
Correct Answer Decentralization

Select The Blank


Question Training your subordinate means ________ them.
Correct Answer Motivating

True/False
Question Indian companies because of confused status have lacked self-confidence.
Correct Answer True

Select The Blank


Question ________ with sympathy can reduce some of the daily frustrations in organised life and
result in better communication.
Correct Answer Listening

Multiple Choice Single Answer


Question Which segment of event management has the potential to gross the largest in India?
Correct Answer Live entertainment

Select The Blank


Question Being more attuned to the feelings of those you work with is a benefit of ________.
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer Emotional Quotient

Multiple Choice Multiple Answer


Question Functional authority works only when,
Correct Answer Assignment is clarified , The subordinates are allowed to participate , Feedback
control is established

True/False
Question Learning organizations must adopt processes that encourage interaction across boundaries
Correct Answer True

Multiple Choice Single Answer


Question What is it when you are feeling and being in touch with subtle feeling about things ?
Correct Answer Self awareness

Select The Blank


Question Many families were running the business with a law ________ stake of 15% to 20%.
Correct Answer Capital

Multiple Choice Multiple Answer


Question An SBU is an independent business with a coherent set of
Correct Answer products , competitors , objectives

Multiple Choice Single Answer


Question Which among the following is a component of planning ?
Correct Answer Rules

Multiple Choice Multiple Answer


Question The features of art is as follows
Correct Answer skill , knowledge , creativity

Multiple Choice Multiple Answer


Question A direct consequence of retailing has taken place due to the emergence of
Correct Answer Apparel retailing stores , Pharmaceutical retailing stores , Books, Music and Lifestyle
retailing stores

Multiple Choice Single Answer


Question The main role of management consultant to the organisation is to provide
Correct Answer Recommendations

Multiple Choice Multiple Answer


Question Most Indian business houses go for restructuring exercise, through,
Correct Answer Demerger , Merger , Takeover

Multiple Choice Single Answer


Question Which of the options mentioned below would be categorized as a Franchisee store?
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer Footwear stores

Multiple Choice Multiple Answer


Question Modern developments in management theory are:
Correct Answer Development of the Personnel function , Decentralization of decision making ,
Increased recognition

Match The Following


Question Correct Answer

Strategies It is described as the expected income and expenditure under different heads.

Policies Also called as "Action Component of Planning"

Budgets They are general statement which are explicit or implicit

Rules It is the step-by-step approach to implement policies

Select The Blank


Question Events like trade fairs are handled by government authorities, for example the biggest
concourse under the sun, ________ is again handled by Allahabad Municipal Corporation.
Correct Answer Kumbhmela

Multiple Choice Multiple Answer


Question The characteristics of professional managers are
Correct Answer creative , dynamic

True/False
Question Management is conditional
Correct Answer False

Multiple Choice Multiple Answer


Question Management is the combination of
Correct Answer arts , science , profession

True/False
Question Gita has nothing to do with leadership in management
Correct Answer False

Select The Blank


Question ________establishes, cause and effect relationship.
Correct Answer science

Select The Blank


Question If you don't know what you want to achieve, don't call in the ________.
Correct Answer Consultant
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Select The Blank


Question With liberalization markets are undergoing fundamental changes including ________ and
pressure on prices.
Correct Answer competition

Select The Blank


Question The Aditya Birla Group has an insurance tie up with________of Canada.
Correct Answer Sun Life

True/False
Question Foreign insurance companies can appoint majority directors on the company board.
Correct Answer False

True/False
Question Planning can eliminate risk, but can not minimize it.
Correct Answer False

Multiple Choice Single Answer


Question What is it that is conceived of as the thinking out and execution of a plan?
Correct Answer Initiative

True/False
Question Good competitive skills are a potential external opportunity of learning organizations
Correct Answer False

Multiple Choice Single Answer


Question It is said that 'Delegation is the key to control' and
Correct Answer information is guide to control

Multiple Choice Single Answer


Question Management is said to be the combination of three factors, arts, science and the third is
Correct Answer profession

Multiple Choice Single Answer


Question Who advocated concern for the working and living conditions of workers?
Correct Answer Robert Owen

True/False
Question Planning can eliminate risk
Correct Answer False

True/False
Question Decision-making is a process of making a choice out of poor alternatives
Correct Answer False

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Multiple Choice Single Answer
Question Delegation means allotting a part of authority to whom?
Correct Answer Subordinate

Multiple Choice Multiple Answer


Question Characteristics of informal organization
Correct Answer spontaneous development , informal authority

Match The Following


Question Correct Answer

Motivation of subordinates. To meet the expectations of the Manager

Maintaining discipline And rewarding those who Perform properly.

It develops human resources And future managers

Managers should adopt an appropriate style of leadership to make direction effective


It should invite the views and opinion of employees.

Policies and procedures of the Organization.


Executed through direction Provided by the top managers.

Multiple Choice Single Answer


Question One of the control techniques is,
Correct Answer Budgeting

Multiple Choice Single Answer


Question Without an efficient what can, direction not be fully effective?
Correct Answer Control

True/False
Question Acceptance of order is essential if it is to be carried out effectively.
Correct Answer True

True/False
Question Direction should not be a very continuous activity.
Correct Answer False

Multiple Choice Single Answer


Question Employees will be judged on how they will meet or exceed which well-defined criteria?
Correct Answer Performance

True/False
Question Permanent liaison between departments fulfills boundary-spanning roles.
Correct Answer True
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Multiple Choice Multiple Answer


Question Semantic barriers would include
Correct Answer wrong interpretation of words , grammatical errors

Multiple Choice Multiple Answer


Question The various problems faced by event management industries are
Correct Answer entertainment tax rates , large no. of permissions required , service taxes

Multiple Choice Multiple Answer


Question Few of the ethical concepts are stated as under
Correct Answer ethical subjectivism , ethical relativism

True/False
Question A Whistleblower must examine his motives.
Correct Answer True

True/False
Question Learning organizations should initiate a task force.
Correct Answer True

Multiple Choice Single Answer


Question What is the ability to sense, understand, and effectively apply the power and emotions as a
source of human energy called?
Correct Answer Emotional Quotient

Multiple Choice Single Answer


Question Who is called Chanakya in the ancient Indian Philosophy?
Correct Answer Kautilya

Multiple Choice Single Answer


Question Companies like Godrej, Infosys, Lupin are arranging which sessions for their employees?
Correct Answer Yogs

Multiple Choice Multiple Answer


Question The liberalization and globalization has lead to restructuring of industry through
Correct Answer merger , outsourcing , downsizing

Multiple Choice Single Answer


Question Which of the following act as general motivators?
Correct Answer All of these

Multiple Choice Single Answer


Question Which among the following are types of motivators?
Correct Answer All of these

Collected by Santosh. K Page 36 of 65


SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
True/False
Question Organisational morale is basically the individual mental condition.
Correct Answer False

Select The Blank


Question The ________ of planning depends upon ________
Correct Answer success
Correct Answer Implementation

Select The Blank


Question ________ specifies how the organization will achieve its ________.
Correct Answer Mission
Correct Answer goals

Select The Blank


Question ________ is a continuous activity in which the ________ are instructed to carry out the
particular assignment.
Correct Answer Training
Correct Answer subordinates

Select The Blank


Question Employees will be judged quickly on how they will meet or ________ well-defined ________
criterion.
Correct Answer exceed
Correct Answer performance

Select The Blank


Question ________ divide work into specialized ________.
Correct Answer Managers
Correct Answer functions

Select The Blank


Question ________ leader believes in helping, ________, protecting, and keeping followers happy?
Correct Answer Paternalistic
Correct Answer guiding

Select The Blank


Question Corporate governance should aim at better ________, ________ and accountability.
Correct Answer transparency
Correct Answer ethics

Select The Blank


Question Imperative before the Indian companies is to ________ their ________ management
Correct Answer Professionalize
Correct Answer executive

Collected by Santosh. K Page 37 of 65


SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Select The Blank
Question ________ can defined as the ________ of what is good and right for business.
Correct Answer Business Ethics
Correct Answer study

Select The Blank


Question ________ should ________ its resources in key areas
Correct Answer SBU
Correct Answer Manage

Multiple Choice Multiple Answer


Question In the complex new liberalized economy, business families face common problems such as
Correct Answer unproductive labor , falling share values , transnational attack

Select The Blank


Question To retain the Indian brain, Indian corporate houses have to give more stress on overall
personality development through ________ and exposure
Correct Answer retrain
Correct Answer training

Multiple Choice Multiple Answer


Question As per the Indian ethos work is considered not only as a means to gain name, fame and
power but also to
Correct Answer purify minds , purify ego , attain bliss

True/False
Question SBU should have a large size
Correct Answer False

Match The Following


Question Correct Answer

Services a good opportunity for a new entrepreneur Low entry barriers

Service may or may not be tied to which good Tangible

Services cannot be stocked and delivered later are called Non-Inventori able

For high-tech services the ingredients are knowledge and Labor

One reason for expansion of services is Contracting

Multiple Choice Multiple Answer


Question The summary of important trends in retailing is
Correct Answer efficiency and focus , non store retailing , global players vs local players

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Match The Following
Question Correct Answer

EQ The qualities that mark the people who excel in real life

Self-Motivation It requires a high level of optimism and persistence despite rejection

Cost It signifies increased employees turnover

Benefit Differentiating between positive and destructive emotions

Multiple Choice Multiple Answer


Question Name the leading ad agencies in India that have a separate event section.
Correct Answer Vigennet , Ogilvy , Mathers

True/False
Question Henry Fayol was born in England.
Correct Answer False

Multiple Choice Single Answer


Question The service sector is the most diverse sector in the economy and one of the oldest
professions present today are
Correct Answer Indian administrative services

True/False
Question Insider trading issue is an important aspect of corporate governance.
Correct Answer True

True/False
Question Economic consideration do not affect the choice of span.
Correct Answer False

True/False
Question Span of management is normally related to organization structure.
Correct Answer True

Select The Blank


Question ________ activities include co-ordination and control.
Correct Answer Managerial

Multiple Choice Single Answer


Question Who emphasized that king, as a head of the state has to be virtuous and self disciplined
Correct Answer Sukrayacharya

Multiple Choice Single Answer

Collected by Santosh. K Page 39 of 65


SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question "The structure of consumer demand in India is like an iceberg". What is the rationale behind
this statement?
Correct Answer we see only parts of ready potential on the surface

True/False
Question Samartha Ramdas contributed to the conception of administration and management
Correct Answer True

True/False
Question Taj Mahal are living symbols of 'creation and result of management practices'.
Correct Answer True

Multiple Choice Single Answer


Question How many central ideas are associated with consequentialism?
Correct Answer Two

Select The Blank


Question Control, like other elements of management process has to be ________ and not an
emergency operation
Correct Answer continuous

Select The Blank


Question ________ thinks that all knowledge is not subjective and he is self-conceit to possess it.
Correct Answer Knowledge worker

True/False
Question Delegation has basically five degrees - zero, low, moderate, high and fifth degree.
Correct Answer True

Select The Blank


Question Business ethics can be defined as the study of what is________for the business.
Correct Answer good and right

Match The Following


Question Correct Answer

Unit of command This means that employees should receive orders from one superior only

Scalar chain Chain of superiors from the highest to the lowest ranks

Equity
Loyalty, devotion on the part of managers should be there when dealing with subordinates

Esprit De Corps In union there is strength'

Multiple Choice Single Answer


Collected by Santosh. K Page 40 of 65
SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question Which ethical concept argues/emphasizes that all mature persons have adequate capacity to
reason and that ethical rules can be desired from such reasons?
Correct Answer Deontological Ethics

Multiple Choice Single Answer


Question What is the challenge insurance will face like any other service sector?
Correct Answer Branding

Multiple Choice Multiple Answer


Question The steps included in the process of MBO are
Correct Answer Preliminary setting of goals at the top , Clarification of organisational goals ,
Recycling of objectives

Multiple Choice Single Answer


Question What require a high level of optimism and persistence despite rejection
Correct Answer Self-Motivation

Multiple Choice Multiple Answer


Question In the complex new liberalized economy business families face common problems such as
Correct Answer Unproductive labour , Falling share value , Transnational attach

Select The Blank


Question Henry Fayol finds ________ and responsibility to be related, with the latter arising from the
former.
Correct Answer Authority

Select The Blank


Question Planning depends on authenticity and ________ of information.
Correct Answer Reliability

Multiple Choice Single Answer


Question The code of conduct for a profession should be
Correct Answer Enforceable

True/False
Question Management is promotional
Correct Answer False

Select The Blank


Question Scientists claim that there is a genetic component as well as ________ component.
Correct Answer an additional

True/False
Question One of the environmental factors that influences management is labour
Correct Answer True

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Multiple Choice Multiple Answer
Question The key management processes in the learning organizations would be
Correct Answer competitor analysis , performance measurement , capability planning

Multiple Choice Multiple Answer


Question The experts who dealt in Behavioral Sciences are :
Correct Answer Max Weber , Vilfredo Pareto , Elton Mayo

Multiple Choice Multiple Answer


Question Every person has different ways and means of performing art, similarly, every individual
has different styles of management and these are categorized as
Correct Answer Democratic , Autocratic , Beaurocratic

True/False
Question Management exists only at the top levels of the organization.
Correct Answer False

Multiple Choice Multiple Answer


Question The products that are grouped under strategic business units share common factors, like
Correct Answer underlying technology , the market , the skill

Multiple Choice Multiple Answer


Question The different A's of the service sector are
Correct Answer affordability , awareness , availability

True/False
Question Procedures establish a useful method of doing work and thus it can eliminate friction
between departments.
Correct Answer True

Multiple Choice Single Answer


Question Who is the father of Intelligence Quotient ?
Correct Answer Alfred Bennet

True/False
Question Anybody can become a manager
Correct Answer True

Multiple Choice Multiple Answer


Question Multiple Choice Multiple Response
Correct Answer Loyalty , Devotion

Multiple Choice Single Answer


Question Name the factor that affects the degree of decentralization.
Correct Answer Control

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Multiple Choice Single Answer
Question One of the major challenges faced by retail business in India is essentially
Correct Answer The Cultural Aspect

Select The Blank


Question International ________ is an integral part of many successful consultancies.
Correct Answer Exposure

True/False
Question Management has been defined as the creation and direction of the internal environment in
an enterprise
Correct Answer False

Select The Blank


Question A mental condition of a egoistic man where his demands are never fulfilled is also referred
to as ________.
Correct Answer Restless equilibrium

True/False
Question Lower level managers need EQ most.
Correct Answer False

Multiple Choice Multiple Answer


Question Like any other service sector, insurance will also face challenges such as
Correct Answer Branding , Controlling , Directing

True/False
Question Management consultants do not assist implementation.
Correct Answer False

True/False
Question The larger the organisation, the more easier is the control process with respect to overall
results.
Correct Answer False

Multiple Choice Single Answer


Question Vipassana is a pali word meaning 'Insight' which means
Correct Answer Seeing things as they really are

Select The Blank


Question As Koonfz comments, ________ is deciding in advance what to do, how to do it and who is
to do it.
Correct Answer Planning

Match The Following


Question Correct Answer
Collected by Santosh. K Page 43 of 65
SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Organization as a structure of authority


This is created out of responsibility and accountability structure

Organization as an establishment This is regarded as the physical aspect of an enterprise

Organization as a corporate citizen This is regarded as the social aspect of an organization

Organization as a relationship This is more related with the formal and informal relationships

Multiple Choice Single Answer


Question What does control maintain between output and effort ?
Correct Answer Equilibrium

True/False
Question One of the oldest technique of checking performance is the personal observation.
Correct Answer True

Multiple Choice Single Answer


Question What does an SBU do to unrelated products and businesses?
Correct Answer It separates them

Multiple Choice Multiple Answer


Question Name the various characteristics of science
Correct Answer organized knowledge , cause and effect relationship , predictive power

Multiple Choice Single Answer


Question Planning is mainly concerned with looking ahead in the future, what is it that provides the
necessary raw material for correct planning ?
Correct Answer Forecasting

True/False
Question Poverty is an asset of the insurance sector.
Correct Answer False

True/False
Question Service sector in India dominates half of our national income.
Correct Answer True

Select The Blank


Question ________ is the reason for the rising importance of empathy for business leaders.
Correct Answer Globalisation

Multiple Choice Multiple Answer


Question Under the kinds of motivation, employees are different individually yet, they all want the
following things from the job.
Collected by Santosh. K Page 44 of 65
SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer Job security , Congenial associates , Fair wages

Multiple Choice Single Answer


Question Which is the second factor of the 7S model?
Correct Answer Structure

True/False
Question Correction of deviations is the point at which control can be seen as a part of the whole
system of management and can be related to other managerial functions.
Correct Answer True

True/False
Question Insurance never faces the challenges of branding, packaging and revenue model.
Correct Answer False

Select The Blank


Question The Indian consumer was shying away from larger formal stores and supermarket chains
because of low/lack of________.
Correct Answer per capita income

Multiple Choice Single Answer


Question What is the set-up of an organization?
Correct Answer Relationships

Select The Blank


Question ________ learning requires skills for sharing information and knowledge, particularly
implicit knowledge, assumptions and benefits that are traditionally beneath the surface.
Correct Answer Collective

Select The Blank


Question ________ is the element of effective control where benefits derived should be more than the
cost incurred from the control system
Correct Answer Economic

Multiple Choice Single Answer


Question The important point to be noted under the definition of learning organizations is
Correct Answer Development of collective as well as individual learning

True/False
Question Human thoughts are classified under Tamas Rajas and Hettwa
Correct Answer False

Match The Following


Question Correct Answer

Obligation of confidentiality and loyalty to the organization


Collected by Santosh. K Page 45 of 65
SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
People who hold this principle find no difference between a whistle blower and traitor

Ethical Subjectivism Right or wrong depends on Ethical Principles

Respect for human dignity Ethical principle

Disclose what an employee thinks to be wrongdoing Whistle blowing

Select The Blank


Question Unethical acts are a result of________.
Correct Answer Unawareness and insensitivity to issues

Multiple Choice Single Answer


Question Which kind of approach did Fayol contributed to the management literature?
Correct Answer Functional

Multiple Choice Single Answer


Question David McClelland identified three motives which compare with Maslow's higher ranking
motives; please name the missing motive. 1. Affiliation - Social, 2. Power-Esteem 3. Achievement -
Correct Answer Self-actualisation

Multiple Choice Multiple Answer


Question Characteristics of formal organization are :
Correct Answer Arbitrary structure , Predetermined objectives and policies , Well defined rules and
regulations

Multiple Choice Single Answer


Question Planning is based on future conditions which are dynamic, hence it is said to be
Correct Answer Flexible

Select The Blank


Question One of the merits of ________ is that it recognizes importance of various individual needs
and motivation, and yields a contingency model.
Correct Answer Vroom's theory

Multiple Choice Single Answer


Question Planning is imperative in which type of environment
Correct Answer Uncertain

Multiple Choice Single Answer


Question The service sector has expanded relentlessly in the past decades. Which of the following
events gave it pre-eminence?
Correct Answer explosion of information technology

Multiple Choice Multiple Answer


Question The different factors that affect morale are
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer supervision received , nature of work , employees occupational level

Multiple Choice Multiple Answer


Question Disadvantages of SBUs are
Correct Answer Dysfunctional competition among divisions , Over-emphasis on short term
performance , Distortion of information

Multiple Choice Single Answer


Question State the barriers to delegation of authority?
Correct Answer Over-confidence

Select The Blank


Question Modern Indian thought on management has its root in the ancient Indian Philosophy of
________.
Correct Answer Vedanta

Multiple Choice Single Answer


Question Indians like to be served
Correct Answer preferably by the same salesman every time

Multiple Choice Single Answer


Question Decision-making is what type of process ?
Correct Answer Intellectual

Multiple Choice Multiple Answer


Question The different components of EQ would be
Correct Answer Self-awareness , Emotional management , empathy

Multiple Choice Multiple Answer


Question The meaning and purpose of control is
Correct Answer knowing that the work has been done or being done , knowing immediately of any
delays, hold ups , knowing exactly what work is to be done

True/False
Question All consumers in India are looking for price alone.
Correct Answer False

Multiple Choice Single Answer


Question A vision statement should have which option among the following components.
Correct Answer Precise and objective

Select The Blank


Question The noteworthy in Owen's contribution to management philosophy is the ________ element
in management.
Correct Answer Human

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Multiple Choice Multiple Answer
Question Name the tactics used in the intensity of rivalry amongst existing competitors.
Correct Answer Price competition , Advertising battles , Product introduction

Multiple Choice Multiple Answer


Question Communication barriers in the international environment are
Correct Answer Loss by transmission , Loss by poor retention , Poor listening

Select The Blank


Question ________is a tool for corporate governance.
Correct Answer communication

Multiple Choice Multiple Answer


Question The main strategies adopted by business families for growth are
Correct Answer Raising their capital , Appoint professional manager , Technology upgradation

Multiple Choice Multiple Answer


Question Components of planning would include
Correct Answer objectives , budgets , procedures

True/False
Question Important ingredients of the service industry are labour and knowledge.
Correct Answer True

Multiple Choice Multiple Answer


Question Research into the average Indian buying habits have brought about the following facts
Correct Answer they prefer to pay in cash , they like to touch and feel the merchandise , they want
attention to be given to all members of their group

Multiple Choice Single Answer


Question Intelligence quotient is the measurement of one's ?
Correct Answer Intelligence

True/False
Question Control techniques affect the degree of decentralization.
Correct Answer True

Multiple Choice Multiple Answer


Question Name the books on management written by Peter Drucker.
Correct Answer Frontiers of Management , The practice of management , Management, tasks,
responsibility

Multiple Choice Multiple Answer


Question Name the factors determining decentralization of authority.
Correct Answer Size of the organization , Uniformity of policy , History of the enterprise

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Select The Blank
Question ________ are single use plans comprising relatively wide related activities and requiring
complex pattern of co-ordination.
Correct Answer Programmes

Multiple Choice Single Answer


Question What is the authority for the SBU which is delegated to each person heading it, and can
adapt quickly to any environmental change?
Correct Answer Decision-making

Select The Blank


Question The board should set up________committee to determine package for executive directors.
Correct Answer remuneration

Multiple Choice Single Answer


Question Shareholders activism and shareholder democracy continue to remain myths in India. What
should be given serious thought?
Correct Answer postal ballot system

Multiple Choice Single Answer


Question One of the factors determining decentralization of authority is :
Correct Answer Uniformity of policy

True/False
Question Communication in industry is a phase both of organisation and moral building.
Correct Answer True

Multiple Choice Single Answer


Question What is lacking in Indian business companies management ?
Correct Answer Professionalism

Multiple Choice Multiple Answer


Question Few of the management principles given by Henry Fayol are:
Correct Answer Division of work , Discipline , Authority and responsibility

Multiple Choice Single Answer


Question The fundamental objective of corporate governance is essentially
Correct Answer enhancement of long term shareholder value

Multiple Choice Single Answer


Question In which sector is management given much importance?
Correct Answer Corporate

Multiple Choice Single Answer


Question Corporatization of the service sector is essentially
Correct Answer professionally managed services
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

True/False
Question Learning organizations should be adaptive to their internal environment.
Correct Answer False

Multiple Choice Single Answer


Question The purpose of communication is informing others and becoming informed, directing
others and being directed and
Correct Answer Influencing others and being influenced

True/False
Question The contribution of the service sector to the employment generation has been proportionate.
Correct Answer False

True/False
Question Board members should have an independent sense of judgment.
Correct Answer True

Select The Blank


Question ________ says you are the product of your past and you are bound by past activities.
Correct Answer Law of destiny

True/False
Question Professional management signifies separation of ownership and management.
Correct Answer True

Multiple Choice Multiple Answer


Question Virtuous acts include:
Correct Answer honesty , integrity , tolerance

Multiple Choice Multiple Answer


Question The different kinds of relationships for selecting the span of control would be :
Correct Answer One to one , Cross relationship , Direct group

Select The Blank


Question The scope for retailing in India is great as it is dominated by the________.
Correct Answer unorganized sector

Multiple Choice Single Answer


Question According HR issues which untapped resources should be tapped.
Correct Answer human

Multiple Choice Multiple Answer


Question Corporate governance aims at
Correct Answer better transparency , ethics , accountability

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Multiple Choice Multiple Answer
Question The negative type of motivators will include
Correct Answer Fear , Force , Reprimands

Multiple Choice Single Answer


Question What is the reason that Indian Business houses were not able to take courageous decisions.
Correct Answer stagger or stumbling self-confidence

Multiple Choice Single Answer


Question To which environment is learning environment adaptive?
Correct Answer External

True/False
Question Federick W.Taylor is referred to as 'father of modern management theory'.
Correct Answer False

Multiple Choice Single Answer


Question What are the difficulties business houses face while restructuring their businesses.
Correct Answer Painful, expensive

Multiple Choice Single Answer


Question An Indian consumer is
Correct Answer one of the most diverse and demanding

True/False
Question The non-executive directors on the board of the company should be 50%.
Correct Answer True

Select The Blank


Question Managerial function of control is the ________ and correction of performance of various
activities.
Correct Answer measurement

Multiple Choice Single Answer


Question What should be provided to cope up with dynamically changing situations?
Correct Answer flexibility

Select The Blank


Question Managers should be effective ________ so that they may influence the activities of subordinates
without dissatisfying them.
Correct Answer leaders

Multiple Choice Single Answer


Question Which is the technique where the completion of all tasks is checked in the order planned in the
time scheduled is known as
Correct Answer Critical path method
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Match The Following


Question Correct Answer

Continuous communication motivates people

Self-regulation enabler audit

Postal ballot system shareholders

Markets notice well managed companies

Multiple Choice Multiple Answer


Question Ethical concepts include:
Correct Answer Ethical subjectivism , Consequentialism , Ethics of Virtue

Multiple Choice Single Answer


Question How many rules govern Indian and Foreign insurance companies?
Correct Answer 12

Select The Blank


Question The four A's of the service section are acceptability,________, affordability, availability.
Correct Answer awareness

Select The Blank


Question ________ helps in adjusting to uncertainties in assessing work situations and the effective
delivery of services even under worst condition.
Correct Answer Malleability

True/False
Question Actuary is one who specializes in the mathematics of insurance.
Correct Answer True

Multiple Choice Single Answer


Question Today's business is rife with ambiquity and changes what is important for competition.
Correct Answer Self regulation

True/False
Question An organization consists of individuals in which their formal roles and structural positions
bring them closer.
Correct Answer True

Multiple Choice Single Answer


Question The person who does not limit the interactions and decisions just to logical approach, but
continuously encourages his team members to think non-logically is
Correct Answer Leader
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Multiple Choice Multiple Answer


Question The qualities that matter for International teamwork are,
Correct Answer Mutual respect , Sense of time , Team spirit

Multiple Choice Single Answer


Question Which of the following is one of the weaknesses of MBO ?
Correct Answer Difficulty in setting goals

True/False
Question "When an insurance policy is sold, a promise is sold".
Correct Answer True

Select The Blank


Question Actuary is one who specializes in the________of insurance.
Correct Answer mathematics

Multiple Choice Multiple Answer


Question Management is multidisciplinary, it includes knowledge from
Correct Answer Psychology , Economics , Maths

Multiple Choice Multiple Answer


Question The potential external opportunities faced by an organization are
Correct Answer additional customer groups , faster market groups , falling trade barriers

True/False
Question Good motivation lead to low morale. High morale is the manifestation of a weak or
defective motivating process.
Correct Answer False

Multiple Choice Single Answer


Question Companies seeking to improve have taken a plethora of initiatives such as
Correct Answer TQM

Multiple Choice Single Answer


Question Some of the isolated examples of management though where one should good into ceaseless
efforts are
Correct Answer Faith, courage, conviction

Multiple Choice Multiple Answer


Question What are the common challenges faced by the retail business?
Correct Answer Special mindset to develop special strategies , Coping with the change

True/False
Question Fast food chains are not a corporatised service.
Correct Answer False
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Select The Blank


Question A study by a consultant at Kearney has projected that the organized retail business in India
would be worth________by 2005.
Correct Answer Rs.1,60,000 crore

Multiple Choice Multiple Answer

Question The channels through which corporate governance may bear on performance are activated
through several structural and institutional factors as follows
Correct Answer legal, political and regulatory environment , financial structure of corporation ,
structure and functioning of co.

Multiple Choice Single Answer


Question What is indispensable to accurate internal budgeting and to setting financial and expansion
policies.
Correct Answer Sales forecasting

Multiple Choice Single Answer


Question What percentage does the organized sector within the retailing sector represent?
Correct Answer just 2%

True/False
Question Revenue model is a challenge in the service sector.
Correct Answer True

Multiple Choice Multiple Answer


Question Some tips for improving written communication would be
Correct Answer Avoid unnecessary words , Use simple words and phrases , Use short and familiar words

Multiple Choice Single Answer


Question Audit is an effective tool of corporate governance and can act/enable
Correct Answer self-regulation

Multiple Choice Multiple Answer


Question Organizing is defined in different ways, viz.
Correct Answer Process , Relationship , Corporate citizen

Multiple Choice Single Answer


Question What type of control is most important for effective delegation?
Correct Answer Feedback

Select The Blank


Question Maintaining discipline and ________ those who perform properly, is an element of direction.
Correct Answer controlling

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Multiple Choice Multiple Answer
Question The term 'span of control' is also referred to as:
Correct Answer Span of management , Span of supervision , Span of authority

Multiple Choice Single Answer


Question Communication is a two way process, it starts with
Correct Answer Communicator

Select The Blank


Question ________acts are done willfully and not by chance.
Correct Answer Virtuous

Multiple Choice Single Answer


Question People with high EQ understand people's which factor ?
Correct Answer Expectations

Multiple Choice Multiple Answer


Question Select the essentials of the policy formulation of the following.
Correct Answer positive , definite , clear

Match The Following


Question Correct Answer

Pert It focuses on how effectively resources have been utilised.

CPM It focuses on scientific appraisal of quality of management.

Management Audit It focuses on achieving better managerial control specially on cost factor

Return on investment It focuses on increase in motivation and supervision of each department.

Multiple Choice Single Answer


Question Name the group of related businesses that can be taken for the sake of strategic planning,
distinct from the rest of the businesses
Correct Answer strategic business units

True/False
Question The 7 S Framework first appeared in 'The Art of Japanese management' by Richard Pascale
and Anthony Athos in 1981.
Correct Answer True

Multiple Choice Single Answer


Question One of the external factors that influence management is
Correct Answer Legal

Select The Blank


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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question To establish contact with the creator ________ helps us to transfer our minds and reach at
the goal.
Correct Answer Yogic processes, social norms and values

True/False
Question It is that top leadership fails to teach the MBO philosophy largely because, very often it is
itself not motivated.
Correct Answer True

Multiple Choice Single Answer


Question Maslow presupposed that individuals and society develop themselves side by side, this
agrees with which theory.
Correct Answer Theory Y

True/False
Question The longer the chain of communications and the greater the no. of supervisory levels, the
more opportunities there are for misunderstandings.
Correct Answer True

Multiple Choice Multiple Answer


Question The various tools for corporate governance are
Correct Answer audit , professionalism , proper functioning of the board

True/False
Question Positive morale definitely influences the productivity of a group and reduces the amount of
supervision necessary for the desired output.
Correct Answer True

Match The Following


Question Correct Answer

Feature of management Management is dynamic

Fundamental functions of management Planning, organizing, actuating and controlling

Characteristic of management Management is an endeavour to achieve the pre-determined


objectives

Scope of management Management is an inter-disciplinary approach

Select The Blank


Question The ________ appeared in the book, In search of Excellence.
Correct Answer 7 S model

True/False
Question A wisdom worker is one who focuses on self-control.
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer True

Multiple Choice Single Answer


Question In which form does event management exist in India?
Correct Answer nascent

Multiple Choice Single Answer


Question What is possible to enforce among workers when morale is high and when they are given
participating opportunities
Correct Answer Self-discipline

Multiple Choice Multiple Answer


Question Some of the limitations of business planning are
Correct Answer Time Consuming , Expensive device , Heavy cost of planning

Multiple Choice Single Answer


Question The goal of human activity is pure consciousness but some also prefer
Correct Answer Patanjali Yoga Sutra

True/False
Question The purpose of control is not to appraise current and completed action but to provide a
basis for regulating future activities.
Correct Answer False

True/False
Question It is said that no company is allowed to deal in life and non-life insurance as a single entity.
Correct Answer True

Select The Blank


Question ________ is said to be the first contributor to management.
Correct Answer Robert Owen

Multiple Choice Multiple Answer


Question In the theory of Mc Gregor following assumptions have been made about human nature,
under theory X those are
Correct Answer Self-centered , Lacks amitions , Gullible

Select The Blank


Question Physical needs are at the base of the hierarchy theory of motivation while self actualisation
needs are at the ________.
Correct Answer apex

Multiple Choice Single Answer


Question Under the climate of morale what is the result of broadening the interest of the individual to
include the whole group.
Correct Answer Team-work
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Multiple Choice Single Answer


Question Which among the following is an event management company?
Correct Answer Planet E

Multiple Choice Multiple Answer


Question Some of the external factors that limit control are
Correct Answer govt. policies , market changes , economic changes

Multiple Choice Multiple Answer


Question In the insurance sector the rules governing the foreign companies
Correct Answer are 26% of equity participation , affect only special resolutions , do not appoint
majority directors on the company board

True/False
Question Competitive is a common word in all of Michael E.Porter's three famous books.
Correct Answer True

Multiple Choice Single Answer


Question Which is the most appropriate type of alliance which the new companies often
overestimate?
Correct Answer Joint-venture

Multiple Choice Multiple Answer


Question The different types of motivators would be
Correct Answer Positive , External , Financial

Multiple Choice Single Answer


Question What is that the consultant must be able to recognise about the client's future needs ?
Correct Answer Vision

Select The Blank


Question A rule governing Indian companies states that policy holder's funds must be________only in
India.
Correct Answer invested

Multiple Choice Multiple Answer


Question Any morale improvement programme of management must embrace the following rules.
Correct Answer Respect individual , Be fair and just , Encourage initiative

Multiple Choice Single Answer


Question There are six methods of giving orders, like mutual effort, open order, volunteers the other
three are
Correct Answer Command, power, suggestion

Select The Blank


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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question Services need efficient________, transport roads and power just as much as industry and
agriculture.
Correct Answer telecom

True/False
Question Management consultants do not assist implementation.
Correct Answer False

Multiple Choice Multiple Answer


Question Features of direction would be
Correct Answer Pervasive function , Communication , Continuous process

Multiple Choice Single Answer


Question Which among the following is a general management challenge in the insurance sector?
Correct Answer Training

Multiple Choice Single Answer


Question If SBU's are formed, managers tend to be closer to
Correct Answer customers

Match The Following


Question Correct Answer

W.Edward Deming Introduced quality control in Japan

Henry Fayol Referred to as 'The father of modern management theory'

Federick W.Taylor Referred to as 'The father of scientific management'

Vilfredo Pareto
Referred to as 'The father of the social systems approach' to organization and management

Multiple Choice Single Answer


Question How many forces of competition are there according to Michael E. Porter?
Correct Answer Five

Multiple Choice Single Answer


Question What is essential for the management to get things done in the organization?
Correct Answer Delegation

Multiple Choice Single Answer


Question What articulates the long-term goals of an enterprise ?
Correct Answer Vission Statement

Multiple Choice Multiple Answer


Question Key ethical principles include the following:
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer Caring and compassion , Being fair and open minded , Fulfilling commitments

Multiple Choice Single Answer


Question What is that which poses a major problem to the organizers of events?
Correct Answer Taxes

Multiple Choice Single Answer


Question One of the internal environmental factors that influences management is
Correct Answer place

Multiple Choice Single Answer


Question Name the type of the supervisor who takes care of the number being produced today.
Correct Answer Speed Boss

Multiple Choice Multiple Answer


Question Under principle of effective communication what should be fully understood by all
concerned.
Correct Answer tasks , policies , responsibilities

Multiple Choice Multiple Answer


Question Under McKinsey's 7 S model, the soft S's are:
Correct Answer Style , Staff , Skills

True/False
Question Before 1990, Global players were allowed to enter and operate in Indian Market.
Correct Answer False

True/False
Question Programme should not be closely integrated with objectives but to be developed from year
to year.
Correct Answer False

Match The Following


Question Correct Answer

Philosophy of scientific management Development of each man to his capacity and ability

Six industrial activities Technical, commercial, financial, accounting, security management

Five management functions Planning, organizing, commanding, co-ordination, control

Four supervisors at implementation department Gang boss, speed boss, repair boss, inspector

Multiple Choice Multiple Answer


Question The factors measuring the morale of the workers and ascertain whether it is increasing or
diminishing can be listed as
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Correct Answer Grievances , Absenteeism , No. of accidents

Select The Blank


Question Planning, organizing and controlling demand effective ________ at all stages if they are to be
successful.
Correct Answer decision making

Multiple Choice Single Answer


Question Name the industrial activity where 'Buying, selling and exchanging takes place'.
Correct Answer Commercial

Select The Blank


Question Span of control is also referred to as the span of ________.
Correct Answer Supervision

True/False
Question Direction initiates at the bottom level in the organisation and follows to top through the
hierarchy.
Correct Answer False

True/False
Question Abraham Maslow, an eminent US Psychologist, offered a general theory of motivation called
the 'Need Hierarchy Theory'
Correct Answer True

Multiple Choice Single Answer


Question Who said "Management is a multi-purpose organ that manages a business, manages
workers and work?
Correct Answer Peter Drucker

Multiple Choice Single Answer


Question Communication forms the link between every individual and between one group and the
other groups, what are the main facts which flow through individuals at various levels.
Correct Answer concepts, opinions

Multiple Choice Multiple Answer


Question Name the factors governing the span of management.
Correct Answer Ability of the manager , Ability of the employees , Geographic location

Multiple Choice Single Answer


Question One of the popular forecast is
Correct Answer Demand

Multiple Choice Multiple Answer


Question The characteristics of knowledge worker would be
Correct Answer egoistic , right conscious
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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester

Select The Blank


Question Giving value to the customer entails anticipating customer________.
Correct Answer expectations

True/False
Question The essence of MBO is mutual consultation, mutual understanding and self-motivation to
work as a part of the team to achieve objectives.
Correct Answer True

Select The Blank


Question The purpose of life is to raise from ________ to rajas
Correct Answer Tamas

Multiple Choice Single Answer


Question What would be the percentage of equity participation under the rules governing foreign
companies?
Correct Answer 0.26

Select The Blank


Question Consultants must conduct diagnosis to redefine ________.
Correct Answer Problem

Select The Blank


Question High morale is likely to be associated with superior motivation and low morale with
________, and a lack of drive.
Correct Answer frustration

Multiple Choice Multiple Answer

Question The old control techniques which were used through years are
Correct Answer Unity of policies , break-even analysis , budgetary control

Select The Blank


Question Loyalty to the________should occupy the place before loyalty to the organization.
Correct Answer country

True/False
Question You should never measure the process and develop tools that will measure your progress.
Correct Answer False

Select The Blank


Question The ________ principle, which is the inherent process in organization through which
authority, the antecedent co-coordinative principle, permeates the entire organized structure.
Correct Answer Scalar

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Multiple Choice Single Answer
Question Under the characteristics of a learning organization what is it that is recognized as strength?
Correct Answer diversity

Multiple Choice Multiple Answer


Question The various activities undertaken by event management companies during events are
Correct Answer concept building , communication strategy , concept evaluation

Multiple Choice Single Answer


Question How many channels are there through which corporate governance may bear on
performance?
Correct Answer five

Multiple Choice Single Answer


Question In the process of delegation, to whom is some part of the authority allotted?
Correct Answer Subordinate

Multiple Choice Single Answer


Question Before calling a consultant what is it that companies must prepare
Correct Answer Check list

True/False
Question The strategic factor in social integration is the development and selection of leaders.
Correct Answer True

Multiple Choice Single Answer


Question At which levels of the organization does management exist?
Correct Answer Top-level

Select The Blank


Question The concept of corporate governance has been attracting________in India.
Correct Answer public attention

Multiple Choice Multiple Answer


Question Rules offer a definite direction to the planning process, they are also names as
Correct Answer specific , rigid , non-flexible

Match The Following


Question Correct Answer

Delegation This means to give, offer, confer and allot a major part to subordinates

Span of management It is based on the manager of average ability

Decentralization It is viewed as an extension of delegation

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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Organizing It is considered as a process, or any activity

Select The Blank


Question Morale is the term usually applied to armed forces during war time and athletics teams. It
refers to team spirit and ________ of people for a common purpose.
Correct Answer togetherness

Multiple Choice Multiple Answer


Question The names of the experts who have given recent contribution to management are:
Correct Answer William Ouchi , W.Edward Deming , Peter F.Drucker

Multiple Choice Single Answer


Question Planning is based on future conditions which are dynamic, hence it is said to be
Correct Answer Flexible

Multiple Choice Single Answer


Question What is the fundamental tool employed by managers in directing their subordinates ?
Correct Answer Order

True/False
Question MBO method has been evolved by Peter Drucker (1955).
Correct Answer True

Select The Blank


Question The term ________ refers to a specific administrative directive prescribing the sequential
manner in which a repetitive activity is to be initiated and completed in a goal - oriented manner.
Correct Answer procedure

True/False
Question In delegation a superior transfer some duties and responsibilities to his subordinates.
Correct Answer False

Multiple Choice Single Answer


Question Under the disadvantages of strategic business units what is that which is difficult to
maintain in its uniformity?
Correct Answer Corporate image

Multiple Choice Multiple Answer


Question Unethical acts are results of the following factors:
Correct Answer unawareness and insensitivity to issues , selfishness , faulty reasoning

Select The Blank


Question Producer services are trade,________communication and financial services.
Correct Answer transport

Multiple Choice Single Answer


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SCDL - Principles & Practices of Mgmt. PGDBA – I Semester
Question Some managements who are very much intimated by consulting firms, what are they likely
to loose
Correct Answer Confidence

Multiple Choice Single Answer


Question Name the need under the level of hierarchy which has the highest potency and a person
who lacks basic necessities of life will primarily be motivated by such needs
Correct Answer physiological

Multiple Choice Multiple Answer


Question Budgetary control involves budgets such as
Correct Answer sales , production , cash

Select The Blank


Question Maharishi Institute of Management has ________ centres in India and abroad.
Correct Answer 18

True/False
Question Management is the combination of Arts, Science and profession.
Correct Answer True

Collected by Santosh. K Page 65 of 65