BMC Atrium Core 7.6.

04

Release Notes

January 2011

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Before you install the solution.04 BMC Software is releasing version 7. Flashes.04 of the BMC Atrium Core solution. These Release Notes provide information about the enhancements and known issues in this version.com/support for updated information about this version. technical bulletins.6.6.Release Notes BMC Atrium Core 7. and resolutions on the site contain details about any fixes that were issued for this version after its release. The following topics are provided: What’s new? (page 6) Installation instructions (page 15) Known issues (page 16) Updating the WSDL and EPR links in the UDDI Registry to display the HTTPS port (page 36) Support information (page 38) 5 . check the Customer Support website at http://www. This information supplements and supersedes information in the documents listed in “BMC Atrium Core documentation” on page 38.bmc.

consistently. For more information.6. In addition. Atrium Integrator Consolidating external data easily.04 What’s new? This section briefly describes the new features that are available in BMC Atrium Core 7. JDBC. ODBC. Atrium Integrator provides a wide breadth of pre-packaged connectors for almost every type of data integration (for example. and so on.04 .03 release of BMC Atrium Core components.6.6.04 User's Guide. out-of-the-box templates allow seamless automatic mapping of business terms to CIs and addition of relationships—dramatically reducing the most labor intensive part of data transformations. native databases.04. Figure 1-1: Atrium Integrator wizard Utilizing a best-of-breed architecture.6. This version incorporates new features since the 7. and quickly in the BMC Atrium CMDB is key to unlocking its value.BMC Atrium Core 7. JMS.). web services. nested XML. BMC has introduced the next generation in ease of integration with a wizard-based tool—Atrium Integrator. see the Atrium Integrator 7.6. 6 BMC Atrium Core 7.

ITIL V3 requires starting with the business service.6. In this situation. Figure 1-2: Service Catalog UI redesigned for 7. the service model and the service catalog present only a partial view of the services. and service information is managed in different places or silos. First. service level management is managed elsewhere. Process and end user information is managed in one place. Creating a service catalog has two main challenges.04 Installation Guide. when a particular server fails. such as the ability to book orders.04 parent directory on the Electronic Product Download (EPD) website. For example. The focus is on the supporting services and details and not on the business services.6. For information about installing Atrium Integrator. Rather than design a service catalog starting with the CIs. You can download the Atrium Integrator installers from BMC Atrium CMDB version 7. Atrium Service Catalog ITIL V3 has raised the importance of service lifecycle management and the need to align IT with business goals. see the BMC Atrium Core 7.04 Second. One reason is that services are fragmented.Release Notes Atrium Integrator is installed using its own installer. As a result of these challenges. an IT staff member might not know the business service that is affected. and another application manages costs. service models tend to focus on the infrastructure and on the technical services and associated CIs in an environment. What’s new? 7 . customers and partners need to know clearly what services IT offers and what it does not.6. an IT user cannot view the whole service.

6. relative to other CI types.BMC Atrium Core 7. quality. Use a common language for IT and businesses to communicate clearly what IT does and does not do. The popup lets you preview the expanded CIs before you decide to add them to the view.04 includes the following UI improvements.04 . and value. 8 BMC Atrium Core 7. For information about these changes. You now can choose a Layered view that organizes the CIs in horizontal layers according to the type of CI.6. see the BMC Atrium Core Web Services Online Help and the BMC Atrium CMDB 7.6. Atrium Explorer To make it easier to use Atrium Explorer and to reduce the learning curve for new users. BMC Atrium Core 7.04 Administrator's Guide. The Layered layout arranges the items by levels pre-defined for each type. the 7.6.04 To make data easier to read and for better analysis of your data.04 release provides several new ways to view data. New layout controls were added to make the graphical map more predictable.04 The redesigned Service Catalog in BMC Atrium Core allows you to overcome fragmentation and to provide a more complete view of services: Focus on services to generate better business results. You can customize the layers as needed.6. You can view expanded CIs and relationships in a popup dialog box.6. Create a catalog of services in which you manage cost. Figure 1-3: Atrium Explorer enhanced for 7.

The Query view is a restricted view of the CIs.6. The CIs returned in the Query view are a static snapshot of the data. the 7.04(Sheet 1 of 2) New class Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Existing class BMC_BaseElement BMC_BaseRelationship BMC_Offering BMC_ServiceLevelTarget BMC_Document BMC_BusinessService BMC_ContractLine BMC_FileSystem BMC_Collection New attributes ReconciliationIdType.04. To better manage data. Certain features have been removed from the user interface for ease-of-use (for example. LastUpdatedDatasetId ReconciliationIdType. A scope is a predefined query that limits the type of CIs displayed when you expand a CI.6. Several new actions that you can perform were added to the Atrium Explorer display pane.6. you can run a special version of Atrium Impact Simulator to proactively determine how a change to the availability of a CI affects other CIs and services. ServiceRequestId FileSystemSize.6. PriceUOM.Release Notes When too much data clutters your views. limited to the data returned from the query. If you have BMC Remedy Change Management installed (or other BMC applications integrated with BMC Atrium Core). FileSystemType. WarrantyLevel SLTClassification DocumentPurpose. You can select a CI and choose Expand Default to view the CI according to its scope. To view the impact of CIs from other applications. Not all CI classes have scope definitions. AvailableSpace. PriceAmount. Common Data Model The following classes and attributes are added in BMC Atrium CMDB 7. LastUpdatedDatasetId IsLocked. folded queries let you use “folding” rules to hide instances which are currently visible. TerminationDate ServiceLifeCycle Quantity. PerPricePeriod. the 7. You can choose the following context-menu options in the Atrium Explorer display pane when editing CIs: You can select a CI and choose Expand Both to view the parents and children of the CI. ExecutionDate.04 release provides a streamlined version of Atrium Impact Simulator. BlockSize IsVirtual What’s new? 9 . CIs are then displayed in a special Query view. Table 1-1: New classes and attributes in BMC Atrium CMDB 7. you cannot add or remove CIs).04 release provides new actions that you can perform on CIs.

IsDefault PerTimePeriod.6. PriceQuantity BlockSize. DeliveryRO ActualDecommissionDate. UOM CostAmount. MinConsumableResource BMC_ServiceOffering BMC_RequestableOffering BMC_ServiceOfferingInstance Not applicable Not applicable BMC_BaseElement BMC_Option BMC_OptionChoice BMC_FinancialElement BMC_Cost BMC_Price BMC_ComputerSystem BMC_IPEndpoint BMC_ApplicationSystem BMC_BaseRelationship BMC_HostedAccessPoint BMC_StorageExtent BMC_LogicalDisk BMC_StorageVolume BMC_Tag Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable BMC_Offering BMC_ServiceLevelTarget BMC_Document BMC_BusinessService BMC_ContractLine BMC_FileSystem BMC_Collection BMC_ResourcePool 10 BMC Atrium Core 7. LowWaterMark. MinimumQuantity. CategoryName IsLocked. AvailableCapacity. MaxConsumableResource. PriceUOM. ConnectionType No attributes added LUNID IsCategory. BlockSize IsVirtual HighWaterMark. MaximumQuantity. PriceAmount. PriceLifeCycle. ProposedDecommissionDate.04 .04(Sheet 2 of 2) New class Not applicable Existing class BMC_ResourcePool New attributes HighWaterMark. CostDeliveredFlag IsLocked.6. TerminationDate ServiceLifeCycle Quantity. NumberOfBlocks. OptionType Sequence. ExecutionDate.04 Table 1-1: New classes and attributes in BMC Atrium CMDB 7.BMC Atrium Core 7. ProvisionDate ChoiceSelectionMode. WarrantyLevel SLTClassification DocumentPurpose. MaxConsumableResource. AvailableSpace.6. PriceAmount. ServiceRequestId FileSystemSize. MinConsumableResource IsDefault IsAddOn. FulfillmentDetails. FileSystemType. PerPricePeriod. LowWaterMark.

imported through the staging forms. You can access this new console by selecting Bulk Functions > Manage Products in the navigation bar on the Product Catalog Console. If you had a large number of Product Catalog entries. updating the entries was a very slow and difficult process. you had to open the entry for each product version and then set the Requires Contract field to Yes. The Auto Impact Manual Editing setting for individual datasets has been added in the Normalization Configuration Editor. and ImpactDirection attributes. the following changes have been made to the Product Catalog: In the earlier BMC Atrium Core releases.04. these features are enabled for all datasets. HasImpact.6.04. For more information. the following changes have been made to the Normalization Engine: The Relation Name Normalization and Impact Normalization features can now be disabled for individual datasets by using the Normalization Configuration Editor. ImpactWeight. You can perform bulk updates on the product entries that you have manually created.Release Notes Normalization Engine With BMC Atrium Core 7. With this release. if you wanted to associate all the versions of 50 different product entries with a software license contract. By default. For example. The Search New Products console has been renamed as the Manage Products Console. BMC Atrium Core significantly improves the ability to simultaneously update a large number of Product Catalog entries that are associated with the same company. you had to select individual Product Catalog entries to update details such as the lifecycle status. ImpactDirection. see the BMC Atrium CMDB 7. and ImpactPropagationModel) Overwrite any updates that you have made to the impact attributes with the values that are defined in the best-practice impact normalization rules The best-practice impact normalization rules now identify matching relationships by comparing the ImpactPropagationModel and ImpactWeight attributes in addition to the Name. What’s new? 11 . or created using the Normalization Engine. Product Catalog With BMC Atrium Core 7. The Manage Products Console provides the ability to search for product entries related to a single company and to select multiple product entries from the search results list. You can now configure the Normalization Engine to perform one of the following actions when you run a normalization job: (default) Retain any updates that you have made to the impact attributes (HasImpact.6.6.04 Normalization and Reconciliation Guide.

6.BMC Atrium Core 7.6.04 .04 Figure 1-4: Manage Products Console in Product Catalog You can choose to perform the following bulk updates on the selected product and version entries: Hide or display the products and versions in the Product Catalog Console Relate the product versions to a software license contract Set the lifecycle status of the products and versions Set the status flags for the products and versions Delete the offline products and versions 12 BMC Atrium Core 7.

Minimum CPU Speed. For more information. Yes Select this option for products or versions that are approved for use in the production environment but which should not be tracked by IT. Managed. Select this option for products or versions that are not approved for use in the production environment but which should not trigger an action from IT. and Minimum Disk Space fields have been added to the Product Model / Version form.Release Notes Additionally.6. Instead. Product or Version Associations with CMDB Approved and Managed Description Approved Managed Blacklisted Yes Select this option for products or versions that are approved for use in the production environment and which should trigger an action from IT. see the BMC Atrium Core 7. What’s new? 13 .04 Product Catalog and DML Guide has been restructured to ensure that information can be accessed more effectively. Minimum CPUs.6. the Approved. No Yes No Approved and Unmanaged No No Blacklisted Yes or No Yes Unapproved and Managed Yes No Unapproved and Unmanaged No No The Verification Key. Yes or No Select this option for products or versions that have been identified as a security risk in the production environment and should trigger an action from IT.04 Product Catalog and DML Guide. Minimum RAM. The BMC Atrium Core 7. you can select an option from the Product Associations with CMDB or Version Associations with CMDB list to specify a predefined combination of these flags. and Blacklisted flags are not displayed on the Manage Products Console. The following table provides information about the mapping between the status flags and the options that are displayed in the Product Associations with CMDB and the Version Associations with CMDB lists. No Select this option for products or versions that are not approved for use in the production environment and which should trigger an action from IT.

BMC Atrium Core 7. the Reconciliation Engine now considers only those CIs for which the ReconciliationMergeStatus attribute value was Ready to Merge when the job was paused. Software license management With BMC Atrium Core 7. the following changes have been made to the Reconciliation Engine: The ReconciliationMergeStatus attribute has been added to the BMC_BaseElement class.04. You can now configure the deletion of 0 byte log files for individual reconciliation jobs. the following changes have been made to the Suite Rollup and Version Rollup features: The Suite Rollup feature is now supported in continuous normalization mode. even when a job is successful. the Reconciliation Engine creates a new 0 byte log file for each run of a reconciliation job. If the logging level is set to Error.6. see the BMC Atrium CMDB 7. see the BMC Atrium Core Web Services Online Help. This option enables you to configure the continuous jobs to run the identify activity on all the source datasets in addition to the production dataset.04. If you resume a reconciliation job that was paused during the Merge activity. You can now run multiple reconciliation jobs in continuous mode at a given time. For information about these changes. This ensures that the same Reconciliation ID is assigned to identical CIs in all the source datasets and the data integrity is maintained.04 Reconciliation Engine With BMC Atrium Core 7. The Merge activity considers only those instances that have a Reconciliation ID and for which the ReconciliationMergeStatus attribute is set to Ready to Merge. BMC recommends that you create and enable the Suite Rollup rules based on the Product Catalog data before you enable continuous normalization mode.04 .6.04 Normalization and Reconciliation Guide. The Suite Rollup feature now supports the deletion and upgrade of required components in a product suite.6. BMC Atrium CMDB sets the ReconciliationMergeStatus attribute of that instance to Ready to Merge. These services include updated operations and business objects for the changes to the Service Catalog. 14 BMC Atrium Core 7. For more information. Web Services The atrium_businessobjects and atrium_query services have been deprecated and replaced with new atrium_ businessobjects and atrium_ querybypath services.6. When an instance is added or updated in a dataset. The Look Into Other Datasets for Parallel Continuous Jobs option has been added in the Server Configuration Editor.6.

04 Normalization and Reconciliation Guide. enter the following URL instead: http://webServer:portNumber/ARSServer/AtriumCMDB For example: http://calbro-idd02:80/calbro-idd01/AtriumCMDB Installation instructions 15 .04 Installation Guide. Installation For detailed instructions about planning your BMC Atrium Core deployment and running the installer.6.Release Notes When the Product Catalog has priority over the Version Rollup rules in normalizing the MarketVersion attribute.04 Installation Guide when you are installing or upgrading to BMC Atrium Core 7. http://webServer:portNumber/inetpub/wwwroot/ARSServer/AtriumCMDB When registering the URL for the installation directory in the SHARE:Application_Properties file.6. see the BMC Atrium Core 7.6. When you are installing BMC Atrium Core online help with the Microsoft IIS web server.6.04. This change significantly improves the performance of the Version Rollup feature. Installation instructions This section contains information about supported configurations and installation or upgrade procedures. For more information.6. see the instructions in the BMC Atrium Core 7. Prerequisites You must install BMC Remedy AR System 7. This section provides information about BMC Atrium Integration Engine licenses and installing online help. the default path constructed in the Confirm URL panel is wrong (SW00372079).6.6.04. Installing BMC Atrium Core online help WARNING Only English is supported in the 7.04 or later before installing BMC Atrium Core 7. see the BMC Atrium CMDB 7.04 release of the BMC Atrium Core online help. the Normalization Engine now applies the activated Version Rollup rules to a configuration item (CI) instance only if the Market Version is not set in the Product Catalog. Except where noted.

SW00279844 When two or more categorization subclasses are derived from one class.6836] [WARNING] [TID: 000002] : Message: Field does not exist on current form .04. which appear because the BMCSynchronizeUI process finds fields on the parent form for categorization subclasses. A user belonging to only the Atrium Foundation Viewer group is not restricted to view-only operations. the Atrium Foundation Viewer permission is not fully functional. 2 Use the up and down arrow keys to select the list item.BMC Atrium Core 7. Table 1-2: BMC Atrium Core Known issues Issue SW00221073 SW00244510 Description When you are adding a Currency attribute to a class. 16 BMC Atrium Core 7.6. Workaround: 1 Click the list with the mouse to open the list. SW00264484 If you extend the BMC Atrium CMDB and the parent class has categorization subclasses. you must also export the job called for in the execute job activity.260140107 You can ignore these warnings. Workaround: Use the Refresh button in the BMC Atrium Core Console. 3 Click the list item with the mouse. auditing does not work properly for the subclasses. In the BMC Atrium Core Console. clicking the browser’s refresh button logs you out of the BMC Atrium Core Console. the audit does not produce a log file for the categorization subclasses. For example: [Tue Apr 14 2009 12:38:26.6834] [WARNING] [TID: 000002] : Could not create Field: SubnetMask on form: AST:DLCI on server: myserver [Tue Apr 14 2009 12:38:26. they should not be created on the UI forms.04 . Workaround: When exporting an individual job that contains an execute job activity. SW00288931 SW00305649 In the Product Catalog. SW00304034 When using a BMC Remedy User client to access Flex-based interface elements.04 Known issues The following section describes the known issues in BMC Atrium Core and Atrium Integrator: “BMC Atrium Core known issues” on page 16 “Atrium Integrator known issues” on page 32 BMC Atrium Core known issues Table 1-2 describes the known issues in BMC Atrium Core version 7. Exporting a Reconciliation Engine job that contains an execute job activity does not export the job called by that activity. warnings in the log files might state that certain fields could not be found. you cannot specify Allowable Currency Types for it. Because these attributes are not derived from the class in question.6. if you enable log auditing. you cannot use the mouse to select items in a combo box.6. after you open any widget. For example.

a chained nested query raises an exception (when you use query-by-path). The red indicates that they are required fields for primary key mapping. Workaround: Ignore the red text in the Primary Key Mapping tab. the standard jobs fail to execute after execution of a Rename job for the dataset for which the standard jobs were created. when you create a new CI or relationship class mapping and then select the Primary Key Mapping tab. SW00316799 SW00322538 BIGINT gets translated into ULONG by the federation JDBC adapter. SW00325683 In the BMC Atrium Integration Engine. Note: This is a known DB2 issue for complex queries.1 client binaries. the DatasetId and Name attributes appear in red. Workaround: After executing a rename dataset job. Known issues 17 . Select the appropriate attribute as the primary key. SW00315179 Installation fails on the Sun™ Solaris™ platform if any processes are running on port 12333.Release Notes Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00311037 SW00314472 Description HP-UX Itanium is not backward compatible with the BMC Atrium CMDB 2. you must modify the dataset name in all job definitions where it is referenced. For the Reconciliation Engine. Then restart installation. but gets initialised with INT limits. which does not allow the subquery in an ON clause used with the join. If you are running a DB2 database on AIX. but they are not. Workaround: Locate and stop any processes running at port 12333.

2 For any of the missing groups. refresh the Demo instance. logging for the AR adapter is not enabled because the log configuration file is missing entries. Workaround: Use the following procedure: 1 Open the Group form. In the <appender> section.10t) %d{ISO8601} %p %F:%L %m%n"/> </layout> </appender> In the <logger> section. The Normalization Engine updates the CI with the alias values.xml file in atriumInstallDirectory/ 2 3 4 5 cmdb/plugins/shared.PatternLayout"> <param name="ConversionPattern" value="(%.04 Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00336843 Description After upgrading to BMC Atrium Core. ManufacturerName. Type.atrium.BMC Atrium Core 7. Restart the BMC Remedy AR System server.bmc.log4j.04 . Category.federation.atrium.log4j. and the Class Manager and Service Catalog application icons are not visible. if you enable Product Catalog data import during the BMC Atrium Core installation. and run the normalization job again. SW00337378 The computed groups for Demo do not appear in the Computer Group List.federation.ar" additivity="false" > <level value="INFO" /> <appender-ref ref="com. SW00338441 If you create alias mappings from the Catalog Mapping window. add the following entries: <logger name="com.6. the Normalization Engine does not update existing CIs with the Model.ar.federation. SW00340759 On an HP-UX Itanium computer. the import is extremely slow.log" /> <param name="MaxFileSize" value="5MB"/> <param name="MaxBackupIndex" value="100000"/> <param name="Append" value="true" /> <layout class="org. 3 Save the form.appender" class="org. Workaround: Use the following procedure to add entries for the AR adapter.atrium. 1 In a text editor.appender" /> </logger> Replace the value for the Name parameter with your directory structure.RollingFileAppender"> <param name="File" value="atriumInstallDirectory/Logs/federationar. 4 In the User form.bmc. and Item values specified in the aliases. 18 BMC Atrium Core 7. Workaround: Restart the BMC Remedy AR System server. All the missing Computed Groups appear. add a space and then remove the space.apache.bmc.6. open the log4j_pluginsvr. add the following entries for the AR adapter: <appender name="com.apache.ar.

the following error appears on the Product Catalog Console: No item matches active link conditions. I will restart my system myself. when you reconcile new or updated relationships into a target dataset.04 Administrator's Guide). No. Workaround: Assign the user a fixed license. the installer does not restart your computer automatically. a cardinality violation error occurs. For example. Workaround: After creating a new base class in the Class Manager. an error results because the required Submitter field is not specified. this operation has been defined so that no match generates an error. if you create a base class and immediately create an instance of it. and the creation or update of those relationships fails.Release Notes Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00342891 Description Custom administrative users with full access see errors when creating CIs in Atrium Explorer (as described in “Calbro Services example—Creating users” in the BMC Atrium CMDB 7. Workaround: Map the full-access administrator regular group to the CMDB Data View All and CMDB Data Change All roles. the installer provides the following options for restarting your computer: Yes. Custom administrative users with full access can then create and view the CIs in Atrium Explorer. Known issues 19 . inconsistent behavior is caused by a lower reconciliation ID for an active relationship instance than a relationship marked for deletion. This rare. The CI is created. Workaround: 1 Modify all mark-as-deleted relationships and then run the job again so that all mark-as- deleted relationships are created and merged into the target dataset. SW00343412 Sometimes. SW00344249 After you run the BMC Atrium Core installer to remove the Web Services components. wait 5 minutes before creating a subclass or doing any operation on the newly created base class. (ARERR 1602) SW00343600 Users assigned to the Administrator group list cannot run simulations with a floating license. SW00343442 SW00340870 When you install the Product Catalog on Linux® with an IBM DB2 database. Workaround: Restart your computer manually. restart my system.6. The modification of relationships should be done for only failure relationships. If you select the first option. SW00344627 BMC Atrium Core Console has a time delay between creating a base class and the next correct read of the class data. but the user cannot view the CI due to incorrect permissions on the CI. 2 Modify all active relationships that will be created or updated in the target dataset.

comment out the following lines in the file ARSystemServerInstallDir/conf/ar.04 compatibility matrix.00 or BMC Atrium CMDB 7. Workaround: If you are upgrading BMC Remedy AR System only.BMC Atrium Core 7. 20 BMC Atrium Core 7.CORE:BMC_ComputerSystem. 5 Click OK. If you are upgrading BMC Remedy AR System and BMC Atrium CMDB. try the following steps: 1 Open the class form in BMC Remedy Developer Studio. SW00363699 When upgrading BMC Remedy AR System from version 7.conf to prevent the CMDB engine library from being loaded: #Load-Shared-Library-Path: /data1/bmcsoftware/Atrium76/cmdb/ server/bin #Load-Shared-Library: libcmdbsvr76_lx64.5.6. You must upgrade BMC Atrium Core to 64-bit. For example. SW00356310 If you turn on the auditing for a class and the auditing type is “Copy.00 installed.” and then if the auditable attribute is changed.04 . 3 In the left pane. you see the following errors in the arerror.5.04 to complete successfully. 5 Click OK.00 on Linux with either BMC Atrium CMDB 7.04. 4 Select Disable Audit Change Only Fields.6. 4 Set the Audit Only Changed Fields option to No.04 (or remain on BMC Atrium CMDB 7. After you upgrade BMC Remedy AR System.00). the BMC Remedy AR System server upgrade crashes. click Audit.00/BMC Atrium Core 7. SW00358695 The Atrium_ServiceImpact web service throws a NoClassDefFound exception when queried with an empty attributesToInclude list for the GetRelatedServices operation.5.dll: %1 is not a valid Win32 application.6.00 and you upgrade to 64-bit BMC Remedy AR System 7.6. you can upgrade to BMC Atrium CMDB 7. 2 Open the Server Information form (choose AR System Administration Console > System > General > Server Information). contact Customer Support to obtain a hot fix for BMC Atrium CMDB that will enable the upgrade to BMC Remedy AR System 7.log file because BMC Atrium Core remains in an intermediate 32-bit state: ProcessMain : Error encountered while loading the shared library (ARERR 9750) cmdbsvr76.6.6.6. If these steps do not allow you to see the history of the record. Note: At least one attribute needs to be passed in attributesToInclude list for the operation to work. Workaround: 1 Log in to your server. 2 Select Form > Form Properties. you cannot see the history of the record from the user interface.6. the form name for the BMC_ComputerSystem class is BMC.04 Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00348336 Description When your computer is running AR System 7.5. as described in the BMC Atrium Core 7. 3 Click the Configuration tab.so Note: Your Load-Shared-Libray-Path might be different from the example.

create a copy of the rule. Workaround: Before upgrading BMC Atrium Core. For example.CORE.0. the rule “ABC” is not applied as expected. This rule sets the name to COMPONENT when a relationship is created between any source and destination class type.04 fails in a BMC Remedy ITSM 7.1 to 7. SW00369564 Upgrading BMC Atrium Core 2.CONFIG:BMC_NotificationRule form) does not work as expected.3 Patch 10 using BMC Remedy Developer Studio.CONFIG:BMC_NotificationRule form.0. create a copy of the rule that was defined for class BMC_CORE:BMC_Component class. you define the relationship name normalization rule “ABC” for the BMC_Component relationship instance.3 Patch 10 environment.CORE.6. and then change the Rule Class Name to BMC.1 or 2. Old form names PCT:Product M-V Utilization PCT:Product M-V Uti Com LookUp PCT:Product M-V Company Lookup PCT:Product Model-Version New form names PCT:Product M/V Utilization PCT:Product M/V Uti Com LookUp PCT:Product M/V Company Lookup PCT:Product Model/Version Known issues 21 .Release Notes Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00364449 Description The Apply To All Children of Class property (in the BMC. rename the following forms in BMC Remedy ITSM 7.CORE:BMC_ContractComponent.0. Workaround: 1 In the BMC. 2 Modify the record to change the Rule Class Name to the name of the child class for which the rule should be applied. When an instance of BMC_ContractComponent—which is a child of BMC_Component—is created. For example.

22 BMC Atrium Core 7.6.0/docs/guide/standards/ To avoid this error. This problem occurs because the Application Pending form could not find a new group mapped to the AIE Definition Admin and CMDB Definition Viewer roles. click Permissions. 4 Set the Audit Only Changed Fields option to No. 3 Select Audit on the left pane. whereas this runtime instance needs the JAXB 2. upgrade to Java version 1. 2 Select Form > Form Properties.04 . 2 Choose Form > Form Properties. 5 Save your changes. For example. the form name for the BMC_ComputerSystem class is BMC.6. 3 Select the Disable Audit Only Change Fields option. Workaround: You must place the jaxb-api. Workaround: Before running the export utility.CORE:BMC_ComputerSystem. SW00372156 In the BMC Atrium Integration Engine. 2 Navigate to the Configuration tab.04 Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00370909 Description In Class Manager. 5 Click OK. add the group that you created to the Application Pending form as follows: 1 Open the Application Pending form in BMC Remedy Developer Studio.com/j2se/1. you might see an error message if you are using Java version 1.1 API.6. This error is displayed because the JAXB 2. the audited values do not display properly in the View History of the CI when: auditing is turned on for the class Audit Type is set to Copy auditable attribute is changed (for example. If you still cannot see the audited values.0 API is being loaded from the bootstrap classloader.jar file in the bootstrap classloader by following the directions in the following URL: http://java. SW00373105 When you save a new query. 4 Click OK. 3 In the left pane.5.04. when you export data to a file with the AIE Definitions Admin role.sun. you see an error saying that you cannot access the Application Pending form. Audit Option of attribute is set to Audit & Copy) Workaround: 1 Open the Server Information window in the AR System Administration Console.6. 4 Grant permissions to the new group.BMC Atrium Core 7. perform the following additional steps: 1 Open the class form in BMC Remedy Developer Studio.

2 From the Advanced tab. Workaround: Upgrade to Adobe Flash 10. Workaround: You must update the cache on your browser client with the following steps: 1 Open the BMC Atrium Core Console. change the Language for non-Unicode programs option to the required multibyte language. Open the SIT:Site Company Association form and perform steps 3 to 6 to it. 2 Right-click in the display pane and choose Settings. Click OK. choose Regional and Language Options. 3 From the Local Settings in the Adobe Flash Player Settings dialog box. Save your changes. the client cache is not immediately updated. If you cannot upgrade to Adobe Flash 10. SW00374225 You cannot delete Site Alias and Site Company Relationship records unless you have Administrator permissions. as follows: 1 From the Windows Control Panel. move the slider 4 5 6 7 down to a low number (for example. you cannot use these attributes in the Query Builder widget to construct queries. click Allow to store the updated information on your computer. 3 Select Form > Add/Remove Fields In View and then add the z1D Action field (1000000076) 4 5 6 7 to the form view. In the Adobe Flash Player Settings dialog box. Known issues 23 . you can modify the regional settings. which fixes this issue. Click Close Refresh the browser or reload the page. In Permissions under the Properties tab. This is a known issue for Adobe Flash 9.Release Notes Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00373849 Description If you have Adobe Flash 9 installed. the instance does not get propagated to the secondary server Workaround: Make sure that at least one instance is active on the primary server before creating a new instance. You see the following error message: You do not have write access to field : 1000000076 (ARERR 330) Workaround: 1 Open BMC Remedy Developer Studio. SW00374286 If you create new attributes in a class. The attributes will now be available for use in the Query Builder widget. the right-click menu items for multibyte strings appear as question marks. SW00374055 When you create a BMC Atrium Integration Engine instance on the primary server in a server group environment. Workaround: Clear the Mid-Tier cache after uninstalling BMC Remedy AR System. modify the permissions on the z1D Action field to include the General Access Group with Change permission. Select Form > Add/Remove Fields In View and then remove the z1D Action field (1000000076) from the form view. As a result. 2 Open the SIT:Site Alias form. 10 KB) but do not select None. SW00373851 Uninstalling BMC Remedy AR System does not clear the Mid-Tier cache.

cfg file on the secondary server. 5 Replace the load balancer’s name by the secondary server name. see “Updating the WSDL and EPR links in the UDDI Registry to display the HTTPS port” on page 36.jar. SW00380379 Due to WAR file path change on AIX systems. This prevents the plugin from properly loading. SW00374712 When you create a federation plugin in an AR System Server Group environment with a Load Balancer.BMC Atrium Core 7. the launch interface link to the Product Catalog in Atrium Explorer tries to access the primary server but returns ARERR [9280] Server not present in the configured servers list.04 . 24 BMC Atrium Core 7. the BMC Atrium Core Console returns the following error: Error calling destination cmdbclassservice [object Object] Workaround: 1 Copy websvcjava7604_build002. the Server Plugin Alias entry in the ar. because the link cannot find the primary server in the list of servers configured with BMC Remedy Mid Tier.cfg file contains the load balancer’s name. 4 Delete the xerces directory and all the files under/in it. 2 Open the JAR file with a zip utility. 2 Replace the load balancer’s name by the primary server name. 2 Click the Launch Definitions tab. SW00379933 Although you configured the web services port to HTTP by using the atriumws utility. 6 Copy over the original JAR file in the midTierInstall/WEB-INF/lib folder.cfg file on the primary server. 3 Select the Product Catalog entry in the Federation Launch Interfaces section. 6 Restart the secondary server. 5 Click OK. Note: This setting will continue to work even if the primary or secondary servers are down. Workaround: 1 Open Federation Manager.04 Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00374582 Description When you are using the AR System Server Group with a Load Balancer.6. 5 Rename back to websvcjava7604_build002. 3 Navigate to the xerces (org/apache/xerces) directory. 4 Open the ar. 3 Restart the primary server.jar from midTierInstall/WEB-INF/lib folder to another location. 4 In the Server Name field. because Load Balancer handles sending the client requests to the correct server. remove the primary server and enter the Load Balancer name. and then click Edit. the Web Services Definition Language (WSDL) and Endpoint Reference (EPR) links in the UDDI Registry display the HTTPS port.6. Workaround: For information about resolving this issue. Rename the file to . Workaround: 1 Open the ar.zip if necessary. 7 Restart the BMC Remedy Mid Tier.

The BMC Atrium CMDB 7.6.platform. open the Normalization Job Run Schedules form in the search mode. Known issues 25 .6. SW00383367 If you are displaying the Manage Products Console in the Product Catalog with the 7.Rule id returned was null. LOG EVENT {Description=[20101207 163816. the selected product details are not properly displayed when you select the product and click the View Details button.04 version of BMC Remedy User or use the BMC Remedy Mid Tier.00 or 7.00 versions of BMC Remedy User. WARNING.04 version of BMC Remedy User or use the BMC Remedy Mid Tier. Workaround: Use the 7. SW00385894 When you upgrade to BMC Atrium Core 7.04 and create a new Version Rollup rule in the Normalization Console.5. You can safely ignore the warning.6. you sometimes see a warning message: (Dec 07 2010 04:38:16.6. the following error message is displayed if the Normalization Job Run Schedules form contains invalid data: Internal Normalization Engine Error . you cannot perform the selected action for the selected product as well as the model version as expected.0. Workaround: Use the 7. com.04 CDM Help does not display the complete list of values for the PrimaryCapability attribute of the BMC_ComputerSystem class.04. Workaround: This condition is intermittent and not serious.utility.1.060079 mkill: MCLI: BMC-IMC300011E: Could not connect to Cell ais]} You see this warning because the installer has already stopped the AIS service but then executes another stop command to make sure that the AIS service has stopped.00 versions of BMC Remedy User.Release Notes Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00383098 Description Running an Identify job in the Reconciliation Engine sometimes ends at 99%.install. Workaround: 1 In BMC Remedy User or a browser.061 PM +0530). SW00384574 After successfully upgrading to BMC Atrium Core 7.CommandLineHelper. Your next Identify job will identify and process the remaining CIs. SW00383260 Values are missing from the description of BMC_ComputerSystem attribute PrimaryCapability.00 or 7.6. The missing values are: VPN Concentrator(50) Proxy Server(51) Layer 3 Proxy Server (52) WAN Accelerator (53) SAN Processor (54) SW00383365 If you are displaying the Manage Products Console in the Product Catalog with the 7.bmc.1. leaving the remaining 1% of CIs unidentified and unprocessed.5. 2 Click search to display the list of existing job schedules. 3 Select the job schedule entries in which the value of the Schedule String field is empty or 0. 4 Delete the selected job schedule entries.

ARDBC.dir file.ARDBC.API vm2-w2k3-prem06:8556 Server-Plugin-Alias: DSM.com_8791_FQDN ais w8k-atrium-vm15.imcomm ais_gateway_w8k-atrium-vm15_8791 ais w8k-atriumvm15:8791 gateway.imcomm ais_gateway_w8k-atrium-vm15_8791 ais w8k-atriumvm15:8791 gateway.6.cfg (or ar.FILTERAPI.FILTERAPI vm2-w2k3prem06:8556 Server-Plugin-Alias: BMC.imcomm ais_gateway ais w8k-atrium-vm15:7791 gateway. and 8791) during installation.xml file for the new port number.04 Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00385992 Description If you re-run the BMC Atrium Core installer on the same computer and you change the port numbers (for example.FILTER DSM.conf (UNIX) files so that Atrium Core functions properly: 1 Open the ar.dsl.dsl.6.1:7793 gateway.ARDBC.ARDBC. Make sure only the new entry is included in the mcell.0. The proper entries will be regenerated in the mcell.NOE vm2w2k3-prem06:8556 Server-Plugin-Alias: BMC.API BMC. 2 Delete all the plugin strings with the old port numbers 9555 and 9556.bmc.PLUGIN BMC.bmc.dir file.FILTERAPI. Leave the one entry that starts with cell and the proper port. The file will contain two sets of plugin alias strings—one set with the old port number and one set with the new port number.ATRIUM. For example: cell ais ais 127.cfg (Windows) or ar.ENGINE vm2-w2k3-prem06:8555 Server-Plugin-Alias: BMC.DEPRECATION.com:8791 Remove all entries that start with gateway. the ports 9555. perform the following steps in the ar.bmc.NGIE vm2-w2k3-prem06:8556 3 Re-start the AR System server.1:7793 Restart the AIS cell.NOE BMC.ATRIUM.NGIE BMC. the mcell.FILTERAPI.com_8791_FQDN ais w8k-atrium-vm15. Note: You can go to the \cmdb\plugins\shared Atrium Install Directory and read the pluginsvr_config. 8556.ENGINE BMC.com:8791 gateway.0. For example: Server-Plugin-Alias: BMC. 9556 and 7791 were modified to 8555.FILTERAPI AIS.dir file (under $ATRIUMCORE_HOME\ais\etc) could similar entries as the following example: cell ais ais 127.NORM.0.ARDBC.conf) file in ARInstallDirectory/Conf.imcomm ais_gateway_w8k-atrium-vm15.FILTERAPI.04 .FILTERAPI.imcomm ais_gateway_w8k-atrium-vm15.ATRIUM. 1 2 3 4 26 BMC Atrium Core 7.PLUGIN vm2-w2k3-prem06:8556 Server-Plugin-Alias: BMC. To update the AIS listener port.NORM.EVENT_ENGINE vm2-w2k3-prem06:8556 Server-Plugin-Alias: AIS.BMC Atrium Core 7.EVENT_ENGINE BMC.bmc.ARDBC.FILTER vm2-w2k3-prem06:8556 Server-Plugin-Alias: BMC.ATRIUM.0.dsl. The updated configuration file should now list only the plugin strings with the new port numbers.dsl.imcomm ais_gateway ais w8k-atrium-vm15:8791 gateway.DEPRECATION.FILTERAPI.

Workaround: For Identify and Merge runs with bulk data on an Oracle database.log file.Logger for cmdbf --> section. SW00386683 When running the extension loader for first time in a DSO environment.Get source entry details. because the first extension loader task is adding the DSO license (which creates some system forms). This problem is a defect on the BMC Remedy AR System DSO server. you might encounter the following error when the DSO link recovers and if bulk data (for example. This problem typically occurs only when you run the extension loader for the first time. BMC intends to fix this problem in a future release. or get stuck. no work needed-. log statements from the CMDBf plugin erroneously appear in the AtriumPluginSvr. set the Cursor_Sharing parameter to Force. Workaround: 1 Remove the DSO-related entries from the SHARE:Application_Properties form. This behavior is intermittent.xml file under the <!-.Release Notes Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00386052 Description After an upgrade. you might see an error when the second task is executed. BMC intends to fix this problem in a future release. You can safely ignore these statements.occurred in stage 3 -. If your system is slow and the first task is not finished. 5000 CIs or more) is pending for transfer to the destination server: No such form/entry. For more best practices to optimize performance. SW00386369 If the DSO link is not functioning but creating or modifying CIs still continues on both the Cloud and Enterprise CMDB servers. 2 Run the extension loader again. Workaround: You can stop these log messages by changing the additivity flag to false and then restarting the AR System server. The additivity="true" setting should be additivity="false". These statements occur because of a parameter in the AtriumCoreInstall/cmdb/plugins/shared/log4j_pluginsvr. Known issues 27 . Reconciliation Identify and Merge jobs sometimes slow down dramatically. SW00386734 When processing bulk data. you might see an error about not finding the Distributed Logical Mapping form. see the Performance Tuning for Business Service Management white paper. The second extension loader task is creating an entry in one of those system forms.

BMC Atrium Core 7. When analyzing the response through an XML validation tool. When you generate client stubs against the WSDL. SQLSTATE: 42704.b.install.product.1: Attribute 'http://www.txt file displays a severe error message.bmc. though the error messages will vary depending on the client tool. SQLSTATE: 42704. SW00387044 After you successfully install the web services registry in an IBM DB2 database. SW00386744 The ExecuteSavedQuery operation in the atrium_query_20 Web service returns SOAP responses containing elements which are not valid against the XML schemas which define them. select an appropriate option that prevents errors in the client when any required elements are missing in the responses.task. When analyzing the response through an XML validation tool.WSCDatabas eInformationValidationTask. When you generate client stubs against the WSDL. For example. and this particular option might not be available to you.org/2001/XMLSchemainstance. However.ibm.w3. select an appropriate option that prevents errors in the client when any required elements are missing in the responses.jcc.04 .com. some clients perform this action as their default behavior.wsc.b.SqlException: DB2 SQL error: SQLCODE: -204. The available options in client tools differ. Workaround: The only workaround is on the client-side. One of '{categoryName}' is expected. THROWABLE EVENT {Description=[Failed to getARServerDBVersion].db2.4.atriumfoundation. though the error messages will vary depending on the client tool. the atriumcore_install_log. when you generate client stubs in Axis2 using the wsdl2java tool and use ADB binding. For example.Detail=[com.ibm. The available options in client tools differ. because the {nillable} property of 'aliasOrderForListFormat' is false.jcc.6. Workaround: The only workaround is on the client-side. the following response identifies the nature of the failure: 1 : cvc-elt. when you generate client stubs in Axis2 using the wsdl2java tool and use ADB binding.04 Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00386743 Description The GetSavedQuery operation in the atrium_query_20 Web service returns SOAP responses containing elements which are not valid against the XML schemas which define them.6.CONTROL]}. Client tools which require elements to strictly conform to the referenced XML schemas will likely fault when receiving these responses. For example: SEVERE. and this particular option might not be available to you. the following response identifies the nature of the failure: 1 : cvc-complex-type.SqlException: DB2 SQL error: SQLCODE: -204.3.2.CONTROL 28 BMC Atrium Core 7.nil' must not appear on element 'aliasOrderForListFormat'. However. SQLERRMC: ROOT. some clients perform this action as their default behavior. SQLERRMC: ROOT.a: Invalid content was found starting with element 'queryByPathObject'. add the "-Eosv" option to turn off strict parsing.db2. add the "-Eosv" option to turn off strict parsing. Client tools which require elements to strictly conform to the referenced XML schemas will likely fault when receiving these responses. Throwable=[com.

This error is benign and can be safely ignored. choose a new installation directory for the upgrade that is not below the BMC_AR_SYSTEM_HOME directory. you see the following message: BMC Atrium Core installation found installed on the system.exe in the armonitor. Known issues 29 . the server throws a NullPointerException error.5. 2 Comment out the #/opt/bmc/ARSystem/bin/arservdsd -s serverName -i /opt/bmc/ARSystem entry in the armonitor.Release Notes Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00387140 Description For UNIX systems running DSO. When DSO is executing. During the upgrade when you use new directory. see the upgrade chapter in the BMC Atrium Core 7. 2 Run the cmdb2asset utility to synchronize the UI. The CMDBSyncUI. 3 Restart the AR System server.log is not properly generated.cfg file. Workaround: 1 Create a folder path (for example.6.cfg file. For more information. Workaround: 1 Provide the name of destination server in the Distributed Logical Mapping form. Select the same path to upgade BMC Atrium Core components.log file is then properly generated in the new folder. Ignore the error message. When this log file is not generated. if you create a class and you try to synchronize the class in BMC Atrium CMDB with BMC Remedy Asset Management (Application Administration Console > Custom Configuration > Asset Management > Advanced Options > Sync Asset UI). sometimes the CMDBSynchronizeUI.00 or later. SW00387494 If you are upgrading from version 7. the Atrium Maintenance tool does not properly configure the destination server name and does not uncomment serverds. This condition is intermittent.04 Installation Guide. C:\arservdb\arserver\db\) before you run the cmdb2asset utility. SW00387262 On Windows 64-bit computers. the AST form for that class is not generated either.

Workaround: 1 Clean out the %temp% folder 2 Uninstall the Web Services Components if they are already installed. name the file aie During the AIE upgrade.6. note the value in the BusinessServiceInstanceId field. Click Save. you now must make sure that the AtriumCore directory is not under BMC_AR_SYSTEM_HOME. As a result however.xml file from the old location to the new location. In the Advanced Search Bar.exe For UNIX. Without a default Service Offering. click the Custom tab and then set the Service Type field in the CIs either to BusinessService or TechnicalService. 7 Create a aie file under C:\Program Files\BMC Software\AtriumCore_New\aie. the installer looks for the aie executable to ensure that the aie binaries are in place and that the existing installation is proper. Repeat step 5 and step 6 for all requests found in step 3. 6 Create an aie folder in your new installation folder. For Windows. Open BMC.BMC Atrium Core 7.04 Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00387504 Description If you are upgrading BMC Atrium Core from version 7. no default Service Offering is created for them.CORE:BMC_BusinessService form in Search mode. 3 Create a new folder for the upgrade. 8 Update the ATRIUMCORE_HOME environment variable with the new path. 3 Enter the following qualification. the installer runs into exceptions when it cannot find the AtriumCoreInstalledConfiguration. or export the matching request and include the value of the BusinessServiceInstanceId field in the exported data.5 or later. SW00387511 When you are migrating your business service CIs during an upgrade and they are not classified as either Business or Technical type. You typically see this problem if the business services CIs were created manually but improperly classified. For example: C:\Program Files\BMC Software\AtriumCore_New 4 Copy the AtriumCoreInstalledConfiguration.04 . Workaround: Make sure the service CIs are properly classified before you start the upgrade.6. so that they conform to the BMC service model. name the file aie.xml. 5 Create a backup of AtriumCoreInstalledConfiguration. 2 Choose View > Advanced Search Bar.xml file. enter the following search terms: 'InstanceId' = "instanceIdFromStep3" AND 'ServiceType' = "Unknown" If your query returns the record. 1 Open the Service Request Definition Base form in Search mode. and then click Search to find matching requests: 4 5 6 7 8 9 'BusinessServiceInstanceId' != $NULL$ For each request. 30 BMC Atrium Core 7. 9 Run the installer and install BMC Atrium Core in the new path. the migration fails for any SRD that references the service in BMC Service Request Management.

SW00387924 While running the extension loader.IMPORT. For example. Although there is no functional impact of these errors.IMPORT.6. Workaround: 1 Open the registry editor (by running regedit from command prompt).1.04 on a 64-bit system. then you must first create the DSO import dataset on the Cloud CMDB manually before you run the extension loader on the Enterprise CMDB. Known issues 31 . if the extension loader is executed on the Enterprise CMDB first and it has existing data to be transferred using DSO to the Cloud CMDB. The DSO import dataset is created on the destination server when the extension loader is executed on it. 2 Go to the following location: 3 4 5 6 HKEY_LOCAL_MACHINE\Software\Wow6432node\BMC Software\BMC Atrium Integration Engine Export the registry key.CSM.04 on a UNIX system using a non-root user account that does not have writable permission to the JRE installation folder and its subfolders.ENTERPRISE and the DSO import dataset name for the Enterprise is BMC. BMC Atrium Integration Engine is not detected in the upgrade. the DSO import dataset must first exist on the destination server. BMC Atrium Integration Engine is detected as a fresh install.Release Notes Table 1-2: BMC Atrium Core Known issues (Continued) Issue SW00387701 Description When upgrading BMC Atrium Integration Engine 7. Workaround: Provide the non-root user account with writable permission to the JRE installation folder and its sub-folders. you might experience slow performance when merging CIs. SW00388154 When using the Continuous Merge feature of the Reconciliation Engine—running a continuous Merge job in parallel with a ID batch job—sometimes a Merge operation shows end-point validation errors while processing relationships. BMC Atrium Integration Engine will upgrade successfully.00 Patch 008 to 7. Run the BMC Atrium Core installer to upgrade BMC Atrium Integration Engine. java provider directory is not writable. the existing data is transferred to the destination server. Save the reg file and import it into the registry. As a result.securty file is not writable. SW00387801 If you install Atrium Core Web Services 7.6. For the DSO transfer to succeed. BMC intends to fix this problem in a future release. the installer displays a panel with the following message: java. Edit the exported reg file and replace all instances of \Wow6432node\ with \. Note: The name of the DSO import dataset for the Cloud is BMC.

SW00366809 While transferring data from a CSV file to any CI class using CMDB output. wait for one to become available for thre ad Tid_91 for server prdswin01 Workaround: This is not an Atrium Integrator issue. By default. By default. and roles. the Spoon log file is not clear about the job status. The input step dialog box appears. Workaround: 1 Open your transformation in Pentaho Spoon application. you might see the following message: We have reached the max number proxies in the pool. Table 1-3: Atrium Integrator known issues Issue SW00366596 Description While running multiple or parallel job using Pentaho Carte. there is a job that consists of multiple transformations and these transformations use CMDB Plugins like Output. Make sure that the summation of Number of Copies does not exceed 100 for a such a job. Workaround: Use the NGIELOG table instead of Atrium Integrator logging in Spoon. you will not able to proceed with the installation. SW00366612 When you set Minimal Logging in Atrium Integrator and you execute a successful job. drop the tablespace. user. Workaround: With MS SQL Server.04 .sh and carte. Make sure that sum of all threads (Number of copies) on CMDBOutPutPlugin step in a job does not exceed 100. For example. delete the database name and run the installer again. the number of connections (proxies) for BMC Atrium CMDB is set to 100 in the CMDB_Api. SW00370329 If you run the same job or transformation multiple times.properties file.sh SW00370870 While installing the Atrium Integrator server. Workaround: Change the JVM environment variable Xmx from 250 to 1024 in the following files: Windows: spoon. 2 Double-click the input step. the primary key and data key are not updated with correct data.bat and carte.bat UNIX: spoon.04 Atrium Integrator known issues Table 1-3 describes the known issues in Atrium Integrator. and then run the installer again. make sure that the sum of all threads (number of copies) on CMDBOutPutPlugin step in a job does not exceed 100.6. 32 BMC Atrium Core 7.6. the Lazy conversion check box is selected. Otherwise. Spoon might crash. With Oracle.BMC Atrium Core 7. 3 Deselect the Lazy conversion check box. if you already have a repository named AIntRepository in your database.Lookup and Input.

Workaround: Change the date format by editing the transformation in the Spoon. Example: If the first row of the XML file contains data in the following syntax.org/ SW00380859 SW00380326 While creating a job (using the Integrator Job Builder wizard) to transfer data from an XML or CSV source file. if you plan to use the Delta transformation option. Known issues 33 . Workaround: Double-click the CMDBOutput or CMDBLookUp steps instead to create the field or attribute mappings.Release Notes Table 1-3: Atrium Integrator known issues (Continued) Issue SW00371511 Description When you right-click the CMDBOutput or CMDBLookUp step in Pentaho Spoon. 6 Click OK to save the changes. you can change the date format again. you will not be able to map the target attributes to any column: (<?xml version="1. 2 Edit the Get XML step. Workaround: Perform the following steps to transfer data from multiple rows. <results xmlns="http://tempuri. The Available paths dialog box appears. 5 Go to the Fields tab and click Get Fields. After generating the transformation or job through the Integrator Job Builder wizard. the date in these files should be in DD/MM/YYYY format.0" ?> PULL_EMP_AR. 1 Open the transformation in the Spoon.xsd">) Workaround: Remove the tag that contains the embedded file name from the XML source file. the wizard recognizes only the first root element and transfers only the first record. SW00380328 If you use the Atrium Integrator Integration Job Builder wizard to transfer data from an XML source file that has multiple records. 4 Select the rows you need and click OK. the Generate Mapping menu which facilitates mapping between the Input step and the CMDBOutput (or CMDBLookUp) step does not always work as expected. SW00380329 The Integration Job Builder wizard does not support data transfer from an XML file that contains an embedded file. 3 Go to the Content tab and click the GetXpathNodes button.

Workaround: You can do any of the following: Use the Atrium Core UI to view Logs for the specific job Clear the job log history in the Spoon and rerun the transformation or job. you cannot use special characters (\ / | : * " ? < >) in the job name. This is a known Spoon issue. the login information is overwritten in the Pentaho Carte server log. However. Workaround: Try running the job again. Use the following explanation for the number of records displayed in Spoon: Read—Number of rows coming from previous Steps Written—Number of rows leaving from this Step toward the next Input—Number of rows read from a file or table Output—Number of rows written to a file or table SW00382597 SW00382760 While creating a job by using the Integrator Job Builder wizard. SW00382574 When you create a job to transfer data from a CSV file with Delta=No. The Integration Job Builder wizard supports data transfer from CSV files with comma delimiters only. 4 Make sure the Insert data from step field is blank.6. For example: Unable to get query fields for SQL: Select * from SOURCE_TABLENAME where LAST_MODIFIED_TIME > ? ORDER BY LAST_MODIFIED_TIME Workaround: 1 Open the table source. Workaround: If you want to use a different delimiter or file format other than CSV. you might see error messages indicating that the fields from the previous steps could not be fetched. jobs created from the Integration Job Builder wizard do not always run consistently at first. when you open the job in Spoon. create your own transformation for the file format by using the Spoon. You can now edit the transformation. This is a Pentaho limitation.04 .04 Table 1-3: Atrium Integrator known issues (Continued) Issue SW00382224 Description While editing mapping conditions of transformations in the Spoon.BMC Atrium Core 7. SW00383208 If you run a job twice. 2 Replace the question mark (?) in the query with blank value (‘ ‘). SW00383183 In Atrium Integrator installed on Linux. and then view the log details. 5 Click OK. the values in the Written and Output columns in the Execution History tab are incorrect. 34 BMC Atrium Core 7. 3 Deselect the Replace variables in script check box. Make sure to revert the changes you made in the table source from step 1 to step 5 before saving the transformation. the correct number of records are transferred to BMC Atrium CMDB.6. Jobs in Linux sometimes throw various errors and fail to complete.

you lose track of which job history to monitor. SW00383347 When creating a data store connection for XML or CSV by using the Integrator Job Builder wizard. Workaround: Double-click the CI Type instead to add it to the list. If you try to access Atrium Integrator. Workaround: If you have a large amount of data to transfer. only the source file path and the AR server connection are validated. then the Scheduler continues to keep it continuously running even after 10 minutes. you sometimes cannot include a CI from the Available List of CI Types by selecting it and then clicking Add. you return errors in the log.Release Notes Table 1-3: Atrium Integrator known issues (Continued) Issue SW00383223 Description When creating a job in Atrium Integrator. Workaround: Do not map the tables under the User Tablespaces. The Integrator Job Builder wizard doesn’t validate if the XML or CSV source file exists at the specified path. You typically see this problem when you create jobs with a schedule attached. SW00386432 In Atrium Integrator. Use the CONVERT function to run this query : sybase database Workaround: You must change the Response datatype in Spoon to the INT datatype (because zero is the String datatype). When you start a job in Atrium Integrator using the Scheduler and that job is scheduled to run at 10 minutes. make sure that you schedule enough time for your job to finish before running the next job. SW00386493 When accessing Atrium Integrator on HP-UX or AIX systems through the BMC Remedy Mid Tier. The Stop Job icon should be enabled and the Start Job icon should be disabled while jobs are running. the Atrium Integrator icon is enabled even when Atrium Integrator is not installed. When you create and run a job in Atrium Integrator and you do not properly map the Response datatype. As a result. If you create a job with mysql adapter from the wizard in Atrium Integrator and you try to map a user tablespace as the source table but cannot map its columns. if the job actually takes more time to run (due to the amount of data in the Source data store). You can then run the job successfully. You cannot retrieve column data from these tables. you see the following error: Implicit conversion from datatype 'VARCHAR' to 'INT' is not allowed. an error appears. you sometimes see the Start Job icon still enabled even while you are running a job. Make sure you place the file at the specified path before you create a job. SW00385677 SW00386434 SW00386504 Known issues 35 .

The relationship now appears on the CI TypeRelationships page. To work around this issue.jar. To update the WSDL and EPR links in the UDDI Registry on Windows 1 On the system where Web Services Registry is installed. 2 Enter the following command: cd %ATRIUMCORE_HOME%\wsc\wsregistryapi 3 Enter the following command to set the CLASSPATH variable: SET CLASSPATH=WSRegistryAPI7.lib/tibco-uddiclient3.jar.UDDIRegistryInstallUtil deleteaccesspts localhost <UDDI_PORT> <UDDI_USER> <UDDI_PASSWD> . open a command prompt window.0. you must manually replace the HTTPS port with the HTTP port in the UDDI Registry.6. Workaround: Create a relationship by performing the following steps.jar 4 Enter the following command to delete the incorrect WSDL and EPR links from the UDDI Registry: java -cp %CLASSPATH% com. Updating the WSDL and EPR links in the UDDI Registry to display the HTTPS port Although you configured the web services port to HTTP by using the atriumws utility. 2 Enter the required information to create the relationship.604. 36 BMC Atrium Core 7.04 .lib/activation. you cannot select a dataset ID for creating a job or running an existing job.\webservices_list_template. b For each service. open the CMDB:DataModelReference_RelationshipName form in New mode. The relationship for the CIs you selected on the CI Type Selection page of the Integration Job Builder does not appear on the CI TypeRelationships page.xml 5 Open the webservices_list_template.uddiapi.bmc. 1 In BMC Remedy User.xml file and apply the following changes: a Replace all instances of “https” with “http”.04 Table 1-3: Atrium Integrator known issues (Continued) Issue SW00387278 SW00388046 Description If you change the AR System password or server ports after installing Atrium Integrator. the WSDL and EPR links in the UDDI Registry display the HTTPS port.webservices.6. replace the HTTPS port number with the HTTP port number in the EPR and WSDL URL links.BMC Atrium Core 7.test.

webservices./ webservices_list_template.bmc.\webservices_list_template.xml file and apply the following changes: a Replace all instances of “https” with “http”.test.UDDIRegistryInstallUtil publish localhost <UDDI_PORT> <UDDI_USER> <UDDI_PASSWD> .xml Updating the WSDL and EPR links in the UDDI Registry to display the HTTPS port 37 .xml To update the WSDL and EPR links in the UDDI Registry on UNIX or Linux 1 On the system where Web Services Registry is installed.0.jar 4 Enter the following command to delete the incorrect WSDL and EPR links from the UDDI Registry: java -cp $CLASSPATH com.webservices.uddiapi. open a shell window.webservices.bmc.604.jar:lib/activation. replace the HTTPS port number with the HTTP port number in the EPR and WSDL URL links.Release Notes 6 Enter the following command to add the correct WSDL and EPR links in the UDDI Registry: java -cp %CLASSPATH% com.uddiapi./ webservices_list_template.bmc.jar:lib/tibco-uddiclient3.UDDIRegistryInstallUtil deleteaccesspts localhost <UDDI_PORT> <UDDI_USER> <UDDI_PASSWD> .xml 5 Open the webservices_list_template. 6 Enter the following command to add the correct WSDL and EPR links in the UDDI Registry: java -cp $CLASSPATH com.test.test.UDDIRegistryInstallUtil publish localhost <UDDI_PORT> <UDDI_USER> <UDDI_PASSWD> .uddiapi. b For each service. 2 Enter the following command: cd $ATRIUMCORE_HOME/wsc/wsregistryapi 3 Enter the following command to set the CLASSPATH variable: export CLASSPATH=WSRegistryAPI7.

38 BMC Atrium Core 7.6.6. help systems.04 online help are only offered in English. and so on. including manuals. review the following sections.04 Localized versions Localized versions of BMC Atrium Core components are available in the following languages: English French German Italian Japanese Korean Simplified Chinese Russian Spanish Brazilian Portuguese NOTE BMC Atrium Integration Engine and BMC Atrium Core 7. videos. product. or support information.com/ support. BMC Atrium Core documentation This section describes the complete set of BMC Atrium Core documentation.BMC Atrium Core 7.6. at http://www. Support information To get the latest documentation. documentation is available free of charge on the BMC Atrium Core documentation media (DVD or Electronic Product Download bundle) and on the BMC Customer Support site.04 .bmc. Unless otherwise noted.

BMC Atrium CMDB 7.6. variables that integrate with BMC Atrium CMDB. and other Atrium Integrator concepts.04 Data Model Help Description and details of superclasses. creating jobs and transformations. BMC Atrium CMDB 7. Normalization and CMDB and reconciling CIs from different data application administrators. BMC Atrium CMDB 7.04 Information about normalizing data in BMC Atrium Configuration managers. and other administrative tasks in and asset analysts.04 Best practices for using the classes that BMC application administrators. application administrators. Title Atrium Integrator 7. on the BMC Atrium Core media. BMC Atrium CMDB 7. Reconciliation Guide providers into a single production dataset. and asset analysts.6. BMC Atrium CMDB 7.04 User's Guide Description Information about defining source and target connections. and users that work with CIs and need to understand the Note: This Help is provided in HTML and is available relationships that exist through the Help links in the BMC Atrium CMDB within BMC Atrium CMDB. BMC Atrium Configuration Management Database (BMC Atrium CMDB). It is not available on the BMC Customer Support site.04 Online Help Help for using and configuring BMC Atrium CMDB.6. Diagram applicable relationships. Reconciliation Engine. BMC Atrium CMDB 7. Note: This Help is provided in HTML and is available on the BMC Atrium Core media.Release Notes To find this documentation on the BMC Customer Support site. Administrator's Guide federation. subclasses. attributes. and asset analysts. methods. BMC Atrium CMDB 7.6. Contains only information about the CDM at first. editing and monitoring jobs. but you can update it to include information about data model extensions that you install. choose Product Documentation > Supported Product A-Z List > BMC Atrium CMDB Enterprise Manager >7. focusing on the use of multiple related CIs to model an entity rather than on general information about a class or attribute.6.6.04 Information about setting permissions. application administrators. Configuration managers. configuring application administrators. Configuration managers. Data Modeling Guide provides for BMC Atrium CMDB (both the CDM and extensions) to model complex business entities. and so on. Note: This Help is provided in HTML and is available Configuration managers. user interface.6. Common Data Model Data Model (CDM). and asset analysts. modifying the data model. and relationship classes for each class. and asset analysts. including unique attributes and application administrators. asset analysts. Support information 39 .6. configuring Configuration managers.04.6.04 Hierarchical diagram of all classes in the Common Configuration managers. and Application programmers.04 Javadoc Help Information about Oracle Java classes. including Atrium Integrator. It is not available on the BMC Customer Support site. Normalization Engine. an impact model. BMC Atrium Product Catalog. Audience Users who are responsible for setting up data transfer integrations between external data stores and BMC Atrium CMDB. It is not available on the BMC Customer Support site.

6.6. BMC Atrium Core 7.04 Information about creating API programs using C Developer’s Reference Guide API functions and data structures.04 Title Description Audience Users that work with CIs and need to understand the relationships that exist within BMC Atrium CMDB.04 Compatibility Matrix Information about the BMC Atrium Core configurations that are expected to work together based on design.04 .bmc. or general understanding of the interaction between products.6.6.6. Note: Download the BMC Atrium Core 7. Application administrators and programmers. upgrading. and other qualified personnel who are familiar with their computing and networking environment.04 Concepts and Planning Guide Information about CMDB concepts and high-level steps for planning and implementing BMC Atrium Core. BMC Atrium Core 7. IT and DML. Everyone. and viewing federated data. BMC Atrium Core: Taking Your Data Into Production End to End End-to-end high-level steps for bringing data into BMC Atrium CMDB from a third-party source and making it available in your production dataset. and asset analysts are some who will benefit from this information. CMDBs in general. Anyone who wants to learn about and understand BMC Atrium Core products. Note: This Flash video is available on the BMC Atrium Core media.html?c=n. and asset analysts. It is not available on the BMC Customer Support site. viewing history. adding products. application administrators.04 Installation Guide BMC Atrium Core 7. and asset analysts. IT leaders. and uninstalling BMC Atrium Core features.04 Product Catalog and DML Guide Information about installing. BMC Atrium CMDB 7.6. other late-breaking topics. and categorizations. BMC Atrium Core 7.6.04 Configuration managers.com/ support/reg/remedy-compatibilitytables.6.04 Master Index BMC Atrium Core 7. managers.04 Information about using BMC Atrium CMDB. Information about new features. configuration managers. BMC Atrium Core 7. Application administrators. Configuration managers. Compatibility Matrix from the BMC Customer Support site at http://www.6. network products. relating CIs. and the functionality of BMC Atrium CMDB in particular.6. running impact simulations. User's Guide including searching for and comparing CIs and relationships.04 Release Notes 40 BMC Atrium Core 7. application administrators. Combined index of all guides.BMC Atrium Core 7. manufacturers. Information about configuring the Product Catalog System administrators. known issues. application administrators. and creating aliases for managers. testing. and Everyone. BMC Atrium Core 7.6.

and asset analysts. Support information 41 . AR System.04 User's Guide mappings.04 Online Help Integration Engine. defining connection settings.Release Notes Title BMC Atrium Core 7. It is not or BMC Remedy available on the BMC Customer Support site.04 ADK Developer's Guide Information about how to build adapters that can transfer information between an external data store and either BMC Remedy AR System forms or BMC Atrium CMDB.04 Troubleshooting Guide BMC Atrium Core 7. filter.04 Web Services Help Description Audience Information about resolving issues with BMC Application administrators. set versions.6. Developers who have a basic understanding of BMC Atrium Integration Engine and want to build adapters that can exchange data between two data sources. console error messages and their solutions. Application administrators Information about using BMC Atrium Core Web and programmers. application administrators. BMC Atrium Integration Help for using and configuring BMC Atrium Engine 7. and best practices for creating normalized relationships. Users who are responsible for setting up data transfer integrations between external data stores and either BMC Atrium CMDB or BMC Remedy AR System. defining rules and queries. and use BMC Atrium Core Web Services data structures and operations.6. Atrium Core components.6. BMC Atrium Integration Engine 7. Users who are responsible for setting up data transfer integrations between Note: This Help is provided in HTML and is available external data stores and through the Help links in the BMC Atrium either BMC Atrium CMDB Integration Engine user interface. and other BMC Atrium Integration Engine concepts. activating event-driven data exchanges. BMC Atrium Integration Information about creating data exchanges and data Engine 7.6. and BMC Support personnel. including how to publish and find interfaces in the Web Services Registry. configure security policies and encryption. disambiguate web services. Note: This Help is provided in HTML and is available on the BMC Atrium Core media. It is not available on the BMC Customer Support site. Configuration managers.04 appropriate class. and programmers.6. including API. Services. This spreadsheet also includes information about further categorizing instances using key attributes. Mapping Your Data to Spreadsheet that maps common IT objects to the BMC Atrium CMDB 7. whether part of the CDM or an Classes extension.6.

You can subscribe to proactive alerts to receive e-mail messages when notices are issued or updated. You do not need to open the files before running your search.6. Outside the United States or Canada. 5 Select the All PDF Documents in option and browse to the folder containing the PDF files for BMC Atrium Core.6. or for the latest support policies. To navigate to occurrences in other documents. such as flashes. click a document.bmc. The document opens at the first occurrence of the search term. 7 In the Results window.com. contact your local BMC office or agent. 42 BMC Atrium Core 7. click a link under the document name. you can search for text within all of the PDFs that are in the same folder. Customer support information If you have problems with or questions about a BMC product.0 or later.04 Searching PDF documents If you have Adobe Acrobat version 6. Where to get the latest product information To view the latest BMC documents. click the plus (+) symbol to the left of a document name. contact Customer Support at 1 800 537 1813. technical bulletins. To upgrade your version of Adobe Acrobat. 3 Choose Edit > Search. For more information about proactive alerts. and release notes. type the word or phrase to search for. see the Customer Support website. To search PDF documents in a specific location 1 Copy the BMC Atrium Core PDF files to a folder. go to http://www.bmc.04 .BMC Atrium Core 7.com/support. 6 Click Search. If you do not have access to the web and you are in the United States or Canada. 8 To navigate to other occurrences of the search term within the document. see the Customer Support website at http://www. see the Customer Support website at http://www.adobe. 4 In the Search PDF pane.com/ support. find answers to frequently asked questions. You can view or download product documents. and download products and maintenance. are available on the website. Notices. 2 Open Adobe Acrobat.

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