Professional Documents
Culture Documents
EDUCATION GUIDE
NURSING ORIENTATION
Nursing orientation is required for all nursing staff including all PCAs and unit Secretaries. See Faulkner411 for schedule. FACULTY: Members of Leadership Team, Department Managers and Staff Development Instructors
A NN UA L C OMPE T E NCIE S
2011 SAFETY FAIR
The annual competency re-certication is mandatory for all staff and volunteers. See Faulkner411 for schedule.
WHEN WE DISAGREE
You will learn factors that create disagreements, understand your own style for dealing with disagreement and conicts and understand steps to take to minimize disagreement and conicts. Faulkner contact hours available. This class is available upon request. FACULTY: Cindy Smith RN, MS, CS Mary Duggan, MEd, Program Manager, Workforce Development
MEDICAL TERMINOLOGY
This Course introduces participants to basic medical terminology and is particularly useful for staff that works with medical terms/ words in your job. Please visit the Partners HealthCare website below for the upcoming schedule. http://www.brighamandwomens.org/HumanResources/openwork. aspx#medical
PEOPLE S OF T TR A INING
EMPLOYEE SELF SERVE
For Employee Self Service (ESS) training contact Human Resources at extension 7901.
eBUY
On-line eBuy training can be found by logging on to:
eBuy home page: http://pulse.partners.org/howto/ebuy_home.htm or eBuy training info: http://pulse.partners.org/services/training_ebuy.htm
HEALTHSTREAM
HealthStream is a Learning Management System that offers you the opportunity to access a wide range of regulatory and Faulkner specic classes. With the click of a key, you will be able to access classes ranging from hospital acquired infections to identity theft. You can self enroll or you may be assigned a class. Some classes are required for all staff. Please contact Mary Duggan at extension 4634 with any questions regarding HealthStream.
PC TRAINING
Offered in the spring and fall, Microsoft EXCEL and WORD classes offer interactive lessons to help staff become familiar and comfortable using basic computer programs. See Faulkner411 for schedule. FACULTY: CompuWorks System
5 FACULTY: Rebecca Blair, MS, MTS, SPHR, Vice President, Human Resources, Service Excellence and Organizational Development Mary Duggan, MEd, Program Manager, Workforce Development
TEAMWORK
The key to success in any department, project or work group is teamwork. The department of education offers a number of interventions to provide your team with the tools that you need to work together successfully. Explore the four stages of development, use experiential teambuilding exercises to apply back at work and discover your conict style by using the Thomas-Kilmann Conict Model Instrument to learn how to work successfully through conict. Contact Mary Duggan at extension 4634 or Rebecca Blair at extension 7251 to discuss opportunities to work with your team.
7 organizational improvement initiatives in the coming year. Each person will be asked to approach the training with a current or future project in mind, for which they can develop a change acceleration strategy. (Participation is required for both days.) See Faulkner411 for schedule. FACULTY: Center for Clinical Excellence
QUALITY INTERACTIONS
Quality Interactions is an e-learning program that provides casebased instruction on cross-cultural health care. This interactive program focuses on common clinical and/or cross-cultural scenarios that build a framework of knowledge and skills for delivering quality care to diverse patient populations. See Faulkner411 for schedule. FACULTY: Quality Interactions
8 just working environment for all employees, physicians, and trainees, and we recognize that teamwork and clear, respectful communication is an essential part of providing exceptional patient care. During the 2011-2012 academic year, a series of educational programs will be offered to staff to address these issues. These learning opportunities will be offered online and in classroom sessions. See Faulkner411 for schedule.
PRECEPTOR WORKSHOP
This full day workshop is designed to guide and prepare experienced staff throughout the hospital, to assume the role and responsibilities of being a preceptor. The following content areas will be presented; The multigenerational workforce, adult learning principles and teaching strategies, preceptor and orientee roles and responsibilities, developing the preceptor/orientee relationship and providing feedback and participating in competency evaluations. See Faulkner411 for schedule. FACULTY: Nursing Staff Development
BEHAVIORAL INTERVIEWING
How can you be sure that you are hiring the right person for the right job? This two-hour class will introduce an interviewing technique using past experiences as a predictor of future performance. See Faulkner411 for schedule. FACULTY: Mary Duggan, MEd, Program Manager, Workforce Development
PROJECT MANAGEMENT
This four-module class will provide you with the tools and skills that you need to successfully manage projects. Class participants will have the opportunity to apply acquired skills through the
9 four phases of the project management process using a current project that participants bring to the class. Participation required both days. See Faulkner411 for schedule. FACULTY: Mary Duggan, MEd, Program Manager, Workforce Development
CHARGE NURSE DEVELOPMENT WORKSHOP: HOW TO BE A REALLY SKILLFUL AND EFFECTIVE CHARGE NURSE, WHEN YOURE NOT THE BOSS
This interactive full day workshop provides a foundation of information and strategies to prepare the registered nurse to fulll the role and responsibilities of charge nurse. The following content includes: decision making, shift assignments, delegation
10 and coordination, problem solving, lines of communication, the chain of command, managing conict and emergency preparedness and response. See Faulkner411 for schedule. FACULTY: Nursing Staff Development
11 work collaboratively to design and present the programs. See Faulkner411 for schedule. FACULTY: Nursing Staff Development Instructors
12
CPR MARATHON
See Faulkner411 for schedule. FACULTY: CPR Faculty
WELLNESS/WALKING TOUR
Faulkner Hospital is committed to providing work/life balance and wellness for our employees. Walking Tour information is posted on the wall behind the cafeteria or on Faulkner411.
13 to the basics of hands-on defense training. The class concludes with realistic hands-on simulation training. See Faulkner411 for schedule. FACULTY: Members of Safety, Security & Parking Members of the Boston Police Department