You are on page 1of 41

Business Process Modeling

Introduction to ARIS Methodolgy


Agenda

z What’s in modeling ?

z Situation today

z Objectives of Process Management

z ARIS Framework and methods

z ARIS suite of products

z Live demo

Page 2
Example of models

Page 3
Why do we need models?

z Visualization
„ Visualize final situation
„ Show relationships between “objects”

z Complexity management
„ Focus on one aspect at a time
„ Reuse patterns/objects

z Communication
„ Standard symbols
„ Go in details

Page 4
What’s in business process modeling?

z Business models are excellent communication devices

z Business professionals can model alternatives before committing

z Business models are key element for designing physical IT


architectures

z Closing the communication gap between IT and business

Page 5
Business Process model address important issues

z How Does It All Fit Together? z Models Process Interrelationships

z Will It Work? z Simulates Alternative Realities

z What Do We Need? z Provides Resource Requirements

z How Do We Do It? z Externalizes Rules and Flow from IT

z Who Can Do It? z Defines Roles

z How Important Is It? z Defines Priorities

z Where Does It Go? z Intelligently Routes Work

z Who’s Overloaded? z Balances Queues

z How Did We Do? z Provides Workflow Statistics

Page 6
Situation today

z Economical situation: back to the basics


„ Globalisation
„ Cost reduction
„ Merge/Acquisition
„ Performance

z IT situation
„ Decentralized/centralized
„ Web services/BPML
„ Integration
„ Multiple platform

Page 7
Business Process complexity is increasing

Page 8
How well do we know our processes?

Questions :
What ?
Ë Content Partner

Information / Knowledge
How ?

Money Transactions
Ë Technology

Products
Ë Organisation
Services

Services Services

Products Products

Money Transactions Money Transactions

Information / Knowledge Information / Knowledge


Suppliers Enterprise Customers

Page 9
Objectives of Business Process Management
Quality
z Aligning added-value with the
client's interests
z Lowering the incidence of
mistakes

Costs Time
z Avoidance of z Reduction of waiting times
nonproductive activities z Reduce delivery time
z Optimize resources usage z Time to market

Page 10
Objectives of Business Process Management

z Description of the business processes, business data...

z Modeling of business processes beyond functional boundaries and


company boundaries

z Revealing weak points in existing organisational and process


structure

z Clear definition of responsibilities

Transparency of business processes

Page 11
The Process Repository foundation

Strategic Management

Other:
Measures Process Process Activity
Training
& Best Manage- Based
Procedures
Standards Practices ment Costing
Etc.

Process Repository

Process Dictionary Process Storage

Operational
Data
Store(s)

Page 12
Companies In Transition

Implementation of ERP, SCM and CRM Software


Implementation of E-Business Solutions
Process Performance Monitoring
Activity Based Cost Calculation
Knowledge Management
E-Business Engineering
Workflow
BPR
Effect
Change Processes
with reference to
Business Processes

Business Reality
Page 13
The vision for continuous improvements

Op timi zation
(e)Business (e)Business
Process Process ARIS PPM
ARIS Engineering Controlling
Process
ARIS 6 Performance
Manager
Collaborative Suite
Im plem

ent
rem
en

su
tio
t

ARIS for a
a

mySAP.com
n (e)Business
M e
Process
Execution

Page 14
Methodology & tools

z A modeling tool is more than a drawing tool


„ Aris is a framework for describing company structures,
processes and business application systems
„ Aris is process oriented and allows business process design,
analysis implementation and optimization.

Page 15
What is a business Processes

A few definitions:

z A business process is a collection of activities that takes one or more


kinds of input and creates an output that is of value to the customer [Hammer
and Champy 1993].

z Processes represent the flow of work and information throughout the


business [BOMSIG 1995]

Page 16
Disadvantages of non-standardized language

Page 17
Business Process Components

Events trigger functions

Functions generate events


Trace Feedback
Order Received

Function Event

Customer Confirmation Order


Order of Customer Confirmation
Received Order Created

Event Function Event

Production
Production
Plan
Plan
Created

Function Event

Page 18
Business Process Components
Data

Data is processed in the functions Production


Data

Data

Customer Trace Feedback


Data Order Received

Data
Customer Confirmation Order
Order of Customer Confirmation Resources
Received Order Created

Production
Production
Plan
Plan
Created

Page 19
Business Process Components

Production
Employee Mrs. Müller
Data

Employees are responsible for functions

Customer Trace Feedback


Data Order Received

Customer Confirmation Order


Order of Customer Confirmation Resources
Received Order Created

Production
Production
Mr. Schmidt Plan
Plan
Created

Employee

Employee Mr. Meyer

Page 20
Business Process Components

Organisational Production
Production Mrs. Müller
Unit Data

Employees belong to organisational units

Customer Trace Feedback


Data Order Received

Customer Confirmation Order


Order of Customer Confirmation Resources
Received Order Created

Production
Production
Sales Mr. Schmidt Plan
Plan
Created

Organisational
Unit
Organisational Production
Mr. Meyer
Unit Planing

Page 21
Business Process Components
Product/
Functions create and process services Service

Production Customer
Production Mrs. Müller
Data Order

Product/ Product/
Service Service
Customer
Customer Customer Trace Feedback
Order
Order Data Order Received
Confirmation

Product/
Service
Customer Confirmation Order
Production
Order of Customer Confirmation Resources
Plan
Received Order Created

Production
Production
Sales Mr. Schmidt Plan
Plan
Created

Production
Mr. Meyer
Planing

Page 22
Reduction in Complexity via View Formation

Data View
Data

Event Function Event Function

Function View

Org. Unit Employee Product/service

Organisation View Product / Service View


Page 23
ARIS Views

 Data View
What information is important?
(ie.: Customer, Supplier, Product,
Material Calculation)
Organisational View
 Function View
Which functions will be performed?
(ie.: Production Plan Creation, Order
Processing)
Data Process Function
 Organization View View View View
Which organizational units exist?
(ie.: Purchasing, Sales, Accounts)

 Process View
The relationship between data,
functions and organizational units Product / Service View

 Product/Service View
Which products/services are important?
(ie.: checked order, customer invoice)

Page 24
Integration Method
Management

Materials
administration Sales
Scheduling Purchasing

Inquiry is
received Sales
processing

Inquiry Inquiry
Quotation Inquiry Sales Inquiry Quotation
processing
processing processing

Inquiry is Check Credit


processed rating
Customer
Customer Determine
Quotation delivery date
quotation
processing

Customer Customer Customer


inquiry quotation order
ARIS leading the way towards Business Process
Management

ARIS = Architecture of Integrated


Information Systems

Framework concept to describe


companies and application software

Developed by Prof. Dr. A.-W. Scheer

Uses standard modeling methods

Concentrates on the
business process

Effective in all areas:


independent of the number of
departments, the size of the company
or the available software

Page 26
ARIS Drill down possibilities

Organizational Risk Diagram


Chart

Overview
Level 1
Core processes Value Chain -
Diagram

Main Value Chain - Level 2


processes Diagram

Processes Level 3
Function KPI
eEPC Allocation Allocation
Diagram Diagram

Page 27
Why ARIS ? Gartner Research April 2002

Aris

ARIS extends its position as „the far and away leader in the
BPR tool market“ (Gartner Group)
Page 28
Architecture of ARIS
MS Windows JAVA
Platform Platform

ARIS ARIS
ARIS Toolset Easy Design for mySAP.
mySAP.com
Web Designer

ARIS ARIS
Simulation ARIS ABC Web Publisher

Internet/
Intranet/
Extranet
ARIS Application Server

RDBMS
3 tier Architecture
(e.g. Oracle) Web enabling

Database system
Page 29
ARIS Web Designer - Scenario
ARIS
• ARIS Toolset
Application
3 tier Architecture • ARIS Easy Design
Server
LAN

Common
Repository
Database
system

Internet
RDBMS
(e.g. Oracle)

Web enabled

Page 30
ARIS 6 - Collaborative Suite

ARIS Web Designer ARIS Toolset ARIS Easy Design

ARIS Web Publisher ARIS BSC ARIS for mySAP.com


ARIS PPM

ARIS ABC ARIS Simulation QM Scout SAP RBE Scout

Page 31
ARIS Web Publisher: Online process documents

Page 32
ARIS Web Publisher

z Role based access for a working knowledge management

z Fast, worldwide communication of your business processes via the


Internet or Intranet

z Web based user interface for quick comprehension and employee


acceptance

z Overcomes constraints in terms of time and space regarding


information distribution

z Paperless rollout of business process documentation

z Fast, clear implementation of new processes

Page 33
ARIS Web Publisher

Page 34
Direct access on important documents

Sales 2000

Even for Lotus Notes, SAP R/3 as


well as any application.
Page 35
Fast feedback to the right adress

Page 36
ARIS Web Designer - Benefits
Very easy handling
Hundreds of users
on one Repository
ARIS Web Platform independent
Thin client
Client

World wide distributed Easy installation/


business modeling distribution

Specific tools for


different user groups

Feedback / Attribute
editing
Graphical modeling

Table modeling
Page 37
Web Designer : Web Based modeling tool

Page 38
ARIS Toolset : Unique process analysis tool

Page 39
Graphical Analysis Functions
Graphical
Graphical analysis
analysis of
of goal
goal
accomplishment
accomplishment and
and of
of all
all
defined
defined KPI
KPI (Managment
(Managment
View)
View)

Page 40
Page 41