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CT 22: Servicing and Maintenance

Course Description:

Servicing and Maintenance is a flexible, modular course which can be

expanded with lab and reading assignments, if desired. Students learn what
a PC is, how it works and the operating systems that control it. They also
learn about components that make up a PC, take measurements using a
digital multimeter, develop a mastery of the newest operating systems and
learn basic system servicing. The course supports the latest CompTIA A+
Certification objectives, ensuring your students learn the most essential
industry material.

Course Objective:

In today’s technology-driven world there is an increasing demand for

qualified, experienced computer technicians. With this Servicing and
Maintenance course, we can prepare our students to meet this demand, as
well as provide a comprehensive introduction to the world of PC technology.

Developed by:

Celso Christian G. Cabatuan Jr.

I.T. Supervisor

Noted by:
Glenna C. Gamao
Assistant to the President

Lesson I: Direct Memory Access Channels

Introduction: What is DMA?


◊DMA Channel Function and Operation

•Why DMA Channels were invented for data transfer?
•Third-Party and First-Party DMA (Bus Mastering)
•Limitations of Standard DMA
•DMA Controllers
•DMA Channels and the System Bus
•DMA Request (DRQ) and DMA Acknowledgement (DACK)
•DMA, Multiple Devices and Conflicts
•Summary of DMA Channels and their Typical Uses

◊DMA Channel Details by Number


Lesson II: File and Directory Structures

◊Understanding the File Structure of your computer

◊Internal Directory Structure
◊Root Directory and Regular Directories

Lesson III: I/O Addresses

◊Memory-Mapped I/O
◊I/OAddress Space Width
◊I/OAddresses, Multiple Devices and Conflicts
◊I/OAddress Details by Numbers
◊I/OAddress Summary Map
Lesson IV: Interrupt

◊Interrupt Function and Operation

•Why Interrupts Are Used to Process Information
•Interrupt Controllers
•IRQ Lines and the System Bus
•Interrupt Priority
•Non-Maskable Interrupts (NMI)
•Interrupts, Multiple Devices and Conflicts
•Summary of IRQs and their Typical Uses

◊IRQ Details by Number

Lesson V: Keyboard and Mouse Maintenance

◊Keyboard Maintenance
◊Mouse Maintenance

Lesson VI: PC Assembly

◊PC Assembly Procedure

•Component Gathering and Inspection Procedure
→ Gather and Inspect Components and Tools
•System Case Cover Removal Procedure
→ Remove Cover from System Case
•System Case Preparation Procedure
→ Prepare System Case for Assembly
•System Layout Planning Procedure
→ Plan System Layout
•Floppy Disk Drive Physical Installation Procedure
→ Install Floppy Disk Drive
•IDE/ATA Device Configuration Procedure
→ Configure Hard Disk Drive and CD ROM Drive
•Hard Disk Drive Physical Installation Procedure
→ Install Hard Disk Drive
•CD-ROM Drive Physical Installation Procedure
→ Install CD-ROM Drive
•Motherboard Configuration Procedure
→ Configure Motherboard
•Processor Physical Installation Procedure
→ Install Processor
•Heat Sink Physical Installation Procedure
→ Install Heat sink
•Memory Module Physical Installation Procedure
→ Install memory modules
•Motherboard Physical Installation Procedure
→ Motherboard Installation
•I/O Port Connector Physical Installation Procedure (AT only)
→ Install I/O port connector
•Motherboard and Case Connection Procedure
→ Connect motherboard and case
•Floppy Disk Drive Connection Procedure
→ Connect floppy disk drive to motherboard
•Hard Disk Drive Connection Procedure
→ Connect hard disk drive to the motherboard
•CD-ROM Drive Connection Procedure
→ Connect CD-ROM drive to the motherboard
•Video Card Physical Installation Procedure
→ Install video card
•Post-Assembly Inspection Procedure
→ Perform post-assembly inspection
•External Peripheral Connection Procedure
→ Connect peripheral devices

•Post-Assembly Initial Boot Procedure

→ Perform initial boot
•Safe BIOS Set-Up Procedure
→ Perform initial BIOS set-up
•Post-Assembly Initial Test Procedure
→ Perform initial system test
•Additional Peripheral Installation Procedure
→ Install additional peripherals
•Hard Disk Partitioning and Formatting Procedure
→ Partition and format hard disk
•CD-ROM Driver Installation Procedure
→ Install CD-ROM driver
•Operating System Installation Procedure
→ Install the Operating System
•Assembly Completion Procedure
→ Complete assembly
•System Documentation Procedure
→ Document system

Lesson VII: PC Configuration

◊System Layout Planning Procedure

◊Case Floor Relocation Procedure
◊Floppy Disk Drive Connection Procedure
◊Hard Disk Drive Connection Procedure
◊CD-ROM Drive Connection Procedure
◊IDE/ATA Device Configuration Procedure
◊Motherboard Configuration Procedure
◊Motherboard and Case Connection Procedure
◊External Peripheral Connection Procedure

Lesson VIII: Introduction to Troubleshooting Techniques

◊Troubleshooting and Your Mental State

◊Steps to Take First When Troubleshooting
◊Diagnostic Techniques