e-Quals Level 3 Advanced Diploma for IT Practitioners (ICT Systems Support) 7262-553 Install, configure and integrate networked

hardware and software Sample paper

This paper contains 40 questions. (Not an exact match to the test specification.)

The City and Guilds of London Institute 2004

Outcome 1 Carry out risk assessment and ensure health and safety procedures are followed. 1. An employee has been trained to use a set procedure when carrying out their work. However, the employee discovers that they can be more productive, but work less safely, if they change the process. This would be a b c d 2. permissible, as long as the employee was skilled a breach of duty under the Health and Safety at Work Act permissible, as the Act does not refer to working procedures not permissible, as all working procedures are defined by the Act.

Which of the following would be the most important use of health and safety records? a b c d To be used in employee salary appraisals. Accident records may indicate training needs. To prove to customers that there are efficient administration staff. To enable supervisors to maintain production quality control.

3.

An employee has not received training on an item of dangerous equipment that they use every day. Which one of the following statements is correct? a b c d The main responsibility is with the employee. The main responsibility is with the employer. No one has responsibility, as training is not included in health and safety legislation. No equipment is dangerous as it will have effective safety guards.

4.

Regular training on health and safety legislation is important because a b c d although the legislation will not change, employees may forget their original training changes in equipment or working practice may affect the level of knowledge that is required weekly training courses are mandatory under the legislation providing training will exempt the employer from any responsibility.

5.

Which one of the following is a disadvantage of health and safety wall posters and motivational text? a b c d They point employees to more specific information. Posters can act as subtle reminders. Pictures often convey very powerful messages. Posters are not normally interactive.

6.

Which one of the following would be a risk associated with the hazard of poor personal health? a b c d Medicines that may be covered by COSHH (Control of Substances Hazardous to Health) Regulations. Having a fainting spell and falling off a ladder. Appointments with the company medical staff. The use of a medical appliance, eg walking stick or sling.

7.

An employee has been asked to use chemicals to clean an item of equipment. Which one of the following would be considered a possible hazard associated with the COSHH Regulations? a b c d Slipping on spilt liquid. Dangerous vapours. Dropping a glass container. Damage to the equipment.

Outcome 2 Survey the user environment for installation of hardware equipment and systems. 8. Some of the main subject headings of an installation plan covering hardware and software are entered in the table. Which of the following would it be most important to include in the empty box marked d)? a) Contact name d) a b c d b) Address e) Function testing c) Equipment f) Sign off

Despatch details. Licence number. Configuration details. Cost and depreciation.

Outcome 3 Install hardware equipment and systems. 9. Command line tests are normally a b c d a full test of system functionality referred to as soak tests only used by administrative staff a basic test of an individual function.

10.

Loop back tests describe a method of testing where a b c d an item is substituted a random patter is written to a device the environment is altered to induce a failure the output is redirected to the input.

11.

Anti-static procedures for the transport of hardware components frequently include a b c d large cardboard boxes with an integrated metallic mesh weave a singe earth strip to make contact with the ground plastic bags with a metallic conductive coating wooden handles to isolate the equipment from static charges.

12.

When preparing an electro-mechanical computer device for transit, it is often necessary to enable a b c d battery-powered heaters to maintain an ambient temperature a functioning UPS (un-interruptible power supply) physical restraints to prevent movement of mechanical items drip trays to catch spilt fluids.

13.

Wi-Fi is a common term for a b c d fibre optical communication co-axial cabling wireless networking high quality audio links.

14.

Bluetooth technology is primarily designed for a b c d data exchange between appliance devices high speed backbone WANs downloading video from the Internet audio links from device to service provider.

15.

A remote user wishes to connect a laptop computer to a desktop PC using wireless technology (IEEE 802.11b). Which of the following would be the minimum configuration that would enable this communication? a b c d PC card, PCI bus card. PC card, hub, PCI bus card. PC card, router, PCI card. PC card, router, hub, PCI card.

16.

Which of the following is the topology offering the highest level of redundancy, is easy to troubleshoot, expensive to install, and is also the topology of the Internet? a b c d Ring. Star. Mesh. Bus.

17.

Which of the following statements about NICs (Network Interface Cards) is correct? a b c d Only one type of network protocol can be used for each type of card. NICs are all made by the same company to ensure connectivity and unique addresses. USB network adapters can be used in a similar way to NICs to access networks. Only one network card can be installed in a PC at any one time.

18.

Wireless networks and their components a b c d are always directly compatible with Ethernet are always compatible with each other can be directly linked to Bluetooth devices can sometimes lead to a security breach.

19.

Where high bandwidth is required, the most suitable choice of networking topology would be a b c d fibre optic co-axial CAT 5 RS 232.

20.

To enable future effective technical support, which of the following would be the most important installation records to keep? a b c d Asset marking. Installation work time. Cable identification. Consumable items used.

21.

Before handing over to the customer a peripheral that has been repaired, the most effective test to carry out would be a a b c d self test soak test loop back test functional test.

22.

A NIC (Network Interface Card) a b c d can only communicate at a logical level will interface with the physical network infrastructure is not required when using wireless networks is only available as a PCI device.

23.

Which of the following is an advantage of Cat 3 UTP cable over RG 58 co-axial cable for networking use? a b c d UTP supports longer cable segments. UTP is less susceptible to Electromagnetic Interference (EMI). UTP is easier to install and less expensive. UTP is impervious to liquid chemical contamination.

Outcome 4 Install and configure systems software. 24. A customer has requested that their operating system is upgraded. The effect on existing application programs a b c d will not need to be considered as existing programs always work with the latest system software should be assessed, as some may not work with the latest system software will be that all application programs will need to be upgraded is not relevant as there is no relationship between system and application software.

25.

Before carrying out a major upgrade of operating system software on a departmental server, which of the following would be most appropriate? a b c d Notify users by e-mail that there may be some disruption, but allow them to carry on working. Notify users of the upgrade and ask non essential users to log out for a short period. Back up all data and log out all system users. Back up all data and application software and remove all users from the system.

26.

When installing system software, which one of the following statements is most likely to be correct? a b c d The software purchased from a retail outlet will be the latest version. System software may have additional updates and the most recent will also be included in the packaged material. System software does not have alterations or updates. Most suppliers of system software have patches and updates available for download from their web sites.

27.

An engineer has been asked to re-install the system software by a customer after a complete loss of data. The customer requests that the software is upgraded at the same time. Before carrying out this task, the engineer should a b c d agree to the upgrade, as upgrade software does not affect the use of a system be aware that the upgrade may have an affect on all users of the system explain to the customer that system software cannot normally be upgraded ask the system users if they would like to have the latest system patches and upgrades.

28.

After carrying out the installation of system software, which of the following would be the most effective initial indicator that the installation had been successful? a b c d A physical surface scan of the disk or partition where the system software had been installed. A functional test of the most important user application. The controlled shutdown and reboot of the system with no error messages. An e-mail to system users asking if they were satisfied.

29.

When recording system software installation records, which of the following lists would be most appropriate? a b c d Version number, licence key, installation date. Installation date, installers name, version name. Version number, additional updates, installation date. Licence key, version name, installers name.

30.

System software installation records a b c d are contained within the installed software so no additional records are required are not required, as it is normally very easy to re-install the software if required may be very useful in the case of a complete system failure are required by law and must be maintained with the hardware log book.

31.

System software upgrades are likely to directly change a b c d application software software drivers user profiles data file attributes.

32.

System software is a b c d not affected by virus contamination normally read only always supplied with embedded virus detection vulnerable to virus contamination.

33.

A user acceptance test for system software would most likely be a type of a b c d loop back test diagnostic test soak test functional test.

34.

Which one of the following would be a contractual requirement when installing system software? a b c d Compliance with the End User Licence Agreement. Recording the date that the software was installed. Noting the certification number of the installation engineer. Recording the installation information in a hard copy log.

Outcome 5 Expand (by integration) ICT systems to allow additional facilities. 35. A new, but common, type of output device is added to a computer system. This will a b c d always require an additional software driver sometimes be able to function with an existing software driver only work with the software drivers contained on the installation software not require software drivers, as software drivers are not related to hardware devices.

36.

The users of a computer system need to increase the ppm (pages per minute) speed of print for A4 single sheet pages. This would suggest that a b c d additional printers are required faster printers are required more memory is required in the system more investigation is required.

37.

Redundant application programs that remain installed a b c d should be removed to release system resources will not use any resources and should remain installed will normally remove themselves if not used for an extended period will only be covered by the licence if they remain in active use.

38.

What effect can be achieved on the performance of an application program by the configuration of disk-based virtual memory? a b c d None, as application programs cannot be affected by changes in hardware configuration. It will always increase the speed of operation. It will always decrease the speed of operation. Effects will depend on both the type of application and the configuration of the memory.

39.

Which of the following would best describe an effective back-up routine for system software? a b c d At installation time only, as the system software will not change. Whenever a change is made to the system, to allow for a restoration of a working system. To a separate partition on the same disk drive. On a regular basis and always before major system alterations are carried out.

40.

Bench marking can be used as a measure of the success of a system expansion. This refers to a b c d a customer survey testing, using the same parameters, before and after the change the cost benefit ratio an industry standard reporting system used to quantify results.

e-Quals Level 3 Advanced Diploma for IT Practitioners (ICT Systems Support) 7262-553 Install, configure and integrate networked hardware and software Sample paper answers Question 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. Correct answer B B B B D B B C D D C C C A A C C D A C D B C B D D B C C C B D D

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34. 35. 36. 37. 38. 39. 40.

A B D A D D B

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