Information Technology & Communication


we also acknowledge the Association of Chartered Certified Accountants. Furthermore we are grateful to the Professionals and specialists for undertaking the process of writing these study materials. Finally. stored in a retrieval system or transmitted. ii . in any form or by any means. All rights reserved. No past of this publication may be reproduced.Published by the Zambia Institute of Chartered Accountants (ZICA) 24 Joseph Mwilwa Road RhodesPark P. the Chartered Institute of Management Accountants. mechanical. and the Institute of Chartered Accountants of England & Wales and Other Accountant Professional bodies for permission to reproduce some of the past Examination questions. photocopying. electronic.o Box 32005 Lusaka Zambia © 2007 Acknowledgements We are grateful to the Zambian Government through the Ministry of Finance and National Planning under PEMFA project for funding the printing of these books. recording or otherwise without the prior written permission of the Zambia Institute of Chartered Accountants (ZICA).


Secondly the Module is meant to equip students with skills and knowledge for effective and efficient communication.7. Operating Systems. Functions of the information processing cycle.7. 1.5.4.THE SYLLABUS PURPOSE This paper will equip students with skills and competencies in the use of Information Technology as a tool in the accounting field. Communicate effectively and efficiently LEARNING CONTENTS 1.3. 1.7. 1.6. Principles and Process of Communication 12. The computer system Main components of the computer (monitor. Use personal computers 2.1.5. Use application packages and storage devices 3. keyboard) Use of the following: Desktop Start menu Status bar Exploring the computer Managing files Customising Access application software iv .3. 1.7. Operational Characteristics of Storage Media 6.2. Visual Communication UNIT 1. Standard Input/Output Ports 9. Introduction To Using A Computer 2. Types of Storage Devices 5. 1. Oral Communication 13. 1. General Learning Objectives At the end of the module the trainee should be able to: 1. Files and Directories 7.4. 1. mouse.7.1. 1. 1.7. 1. Classes of Software Associated With Information Systems 3. Future of Information Technology 4. Memory Types for PC’s and Other Equipment 8. 1. Types of computer storage devices.7.0 INTRODUCTION TO USING A COMPUTER (10%) 10% 5% 5% 5% 5% 10% 5% 5% 15% 10% 5% 5% 10% 5% 1. Using the Internet and E-Mail facilities 11. Written Communication 14. Three main classifications of computers. 1. Hardware components and their functions. Application Packages 10.6.

New and emerging drivers and inhibitors of Information Technology change. Different memory types for PC’s. 6. 3. ZIP Drive.6. 6. Purpose of an Operating System. 6. FUTURE OF INFORMATION TECHNOLOGY (5%) 3. Features of an Operating System. Organisation of data in software development. USB Flash Stick. Functions of an Operating System. Definition of an Operating System.1 2. UNIT 4. ICTs impact on future improvements in productivity.2. Hard Disk Drive. 3.0 UNIT 6.5.0 UNIT 7. ZIP Drive. Importance of new technologies to future developments and to future knowledge worker productivity.4. UNIT 5. RW CD-ROM Drive. Range of languages used in software development. ICTs effect on future Information Technology developments. Use and functions of directories.5. 6. 3. New technologies relevant to Information Technology. 3. OPERATIONAL CHARACTERISTICS OF STORAGE MEDIA (5%) Operational functions and capacities of a: Floppy Disk Drive. Increases in productivity realized by implementation of information systems.0 CLASSES OF SOFTWARE ASSOCIATED WITH INFORMATION SYSTEMS (5%) 2. RW CD-ROM Drive. Widely used software applications.1. USB Flash Stick.0 Key functions of systems software. Use and functions of files.7. 6.2.UNIT 2. v .2 2. 3.3.0 TYPES OF STORAGE DEVICES (5%) Features and functions of a: Floppy Disk Drive. 6.3 2. OPERATING SYSTEMS. 2. New and emerging classes of software.3. Factors to consider when choosing an Operating System.1.5 UNIT 3. Hard Disk Drive.0 MEMORY TYPES FOR PC’S AND OTHER EQUIPMENT (5%) 7. FILES AND DIRECTORIES (10%) 6.

2.1.2. Creating tables 9.1.2. Thesaurus 9. Working with multi-document environment using the ’windows’ menu 9.2.1 Design a spreadsheet in accordance with written and/or oral specifications 9. Using Align.1. bullets.9. Indent. Printing a document 9. 7.3 Retrieve existing spreadsheets 9. page setup) Perform calculations using simple formulae 9. Using the Tool bar 9. Saving a document using Save. Editing the document 9.9 Delete within spreadsheets vi . Special symbols (Mathematical symbols) 9. Creating a new document 9. Using numbering. Spell Checking.1Creation of documents using 9.0 Different memory types for printers.10. Language options. Superscript 9.11.5. STANDARD INPUT/OUTPUT PORTS (5%) 8.1. Section Breaks 9.16. Using Subscript. inserting. Word Processing 9.2. 9.2. Page numbering. Line. Use of Tabs.2.15. UNIT 8.8. Bold.1.1.g. Different types of input-output ports Different types of internal input-output ports.1. Save as 9. page Breaks.1. undoing changes Retrieving a document by opening 9. Page Breaks and Sections 9.5 Format spreadsheets using basic formatting functions (e.7. UNIT 9. deleting.2 Create spreadsheets Layouts 9. Typing. Create charts and graphs from spreadsheets 9.1. selecting.2 Spreadsheets 9.1.1. Viewing (Previewing) a document on the computer 9.3.7 Edit spreadsheets 9.1. Underline.4 Check spreadsheets using print preview functions 9. Fonts.2. Italics. Spacing.12. Zooming 9. Headers and Footers 9. Different memory types for Notebook PC’s.6. borders and shading 9.0 APPLICATION PACKAGES (15%) moving text.1.

delete.g.2 11. run.4 11.14 Single.2.5 11.2.3 Database components 2.6 11. create.5 Database design and functionality 2.12 Troubleshoot spreadsheet problems 9.17 Locating/replacing data using search and replace functions Input/process data using spreadsheet functions 9.16 Processing data using database functions (e.15 Customised reports for database files 2.11 Sorting data in a single field 2.and multiple-table queries (e.. select.6 Designing a simple database in accordance with specification 2. and modify records) 2.18 Printing forms. insert) 2..8 Editing the design of a database table 2.13 Creating/modifying a form 2.13 Save spreadsheets 9.10 Move/copy within spreadsheets 9.3 Databases 2.1 11. reports. and results of queries UNIT 10.7 Nature and purpose of communication Communication skills Communication process strategies Steps to effective communication Barriers to effective communication Formal Versus Informal communication Electronic communication UNIT 11.4 Simple database design 2.14 9.7 Creating a database table 2.10 Searching a table to locate records 2.3 11.g.1 Types of databases 2.g.2 Use of databases 2. update..12 Entering data using a form 2.3.0 vii .9 Editing the content of a database table (e. save) 2.14 Print spreadsheets 9. Sending and Receiving Information through E-Mail Handling Internet and Web Benefits of using Internet Video and Teleconferencing PRINCIPLES AND PROCESS OF COMMUNICATION (5%) 11.0 1 2 3 4 5 USING THE INTERNET AND E-MAIL FACILITIES (5%) Identifying elements of Outlook Express Composing. add.2.

viii .3 12.2 14. Candidates shall be required to attempt THREE (3) questions out of FIVE (5) from Section A and TWO (2) questions out of THREE (3) from Section B.1 13.2 13.6 Effective listening skills Effective questioning skills Note taking skills Effective public presentations and speaking skills Preparing for meetings.4 13. seminars.1 12.1 Internal minutes and Memos 13.5 13.7.0 ORAL COMMUNICATION (5%) 12.e.8 Effective Curriculum Vitae 13.UNIT 12.9 Differences between peer-to-peer communications and those from staff to managers and managers to staff.0 VISUAL COMMUNICATION (5%) 14.3 13. Sections A and B.3 Ministry Circulars 13.1 14. UNIT 14.5 12.7 Types of written communication Drafting methods Types of reports Characteristics of good report writing Report writing Letter writing Public sector written communication 13. Each question shall carry 20 marks.2 12.4 12. conferences and interviews Interviewing as a communication tool UNIT 13.0 WRITTEN COMMUNICATION (10%) 13.2 Cabinet Memorandum 13.3 Principles of Visual Communication Basic components of Visual Communication Design visual aids to advertise corporate identity and design STRUCTURE OF EXAMINATION PAPER The examination paper shall be Three-hours long comprising two sections i.

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