AARHUS UNIVERSITY

BUSINESS AND SOCIAL SCIENCES

CRISIS PRO 2GR CONFE RENCE AM
COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY
Second International Conference on Crisis Communication at the Beginning of the 21st Century

OCTOBER 6-8 2011

Program
Organized by Centre for Corporate Communication Aarhus University, Business and Social Sciences, Denmark

AARHUS UNIVERSITY BUSINESS AND SOCIAL SCIENCES

CRISIS 2

HUMANITIES .THE CONFERENCE IS SPONSORED BY THE DANISH COUNCIL FOR INDEPENDENT RESEARCH .

BUSINESS AND SOCIAL SCIENCES.the Second International Conference on Crisis Communication at the Beginning of the 21st Century CENTRE FOR CORPORATE COMMUNICATION. PhD Centre for Corporate Communication FINN FRANDSEN Professor Centre for Corporate Communication HELLE K. DEPARTMENT OF BUSINESS COMMUNICATION. Conference Chairs WINNI JOHANSEN Associate professor.CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY CONFERENCE PROGRAM WELCOME TO CRISIS 2 . AGGERHOLM Assistant professor. PhD Centre for Corporate Communication 3 . Enjoy the conference and your stay in Denmark. AARHUS UNIVERSITY Centre for Corporate Communication is delighted to welcome you to the Second International Conference on Crisis Communication at the Beginning of the 21st Century.

a screen. Lunch (buffet incl.CONFERENCE PROGRAM CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY GENERAL INFORMATION CONFERENCE Conference location Aarhus University.9:15 AM outside R1 (see map of BSS campus on page 8). Please make sure to load the presentation to the pc in the relevant session room well in advance of your talk. Business and Social Sciences Fuglesangs Allé 26 8210 Aarhus V (see map page 8) Building R Registration Desk Name Badges Session Rooms Please register and collect your conference folder Thursday 6 October 2011 from 8:30 . All presenters should use only venue facilities. All participants will receive a name badge. If you prepare your presentation on an Apple computer. Opening and closing sessions as well as keynote sessions will be held in lecture hall R1. Business and Social Sciences (BSS) is situated on Fuglesangs Allé on the corner of Vestre Ringgade and Viborgvej.00. The secretariat is located in room R138. and a beamer. a smart pointer and mouse. The main entrance is via Fuglesangs Allé 4. If you need help with anything. Each presentation is expected to last 30 minutes including 10 minutes for discussion. All session rooms are equipped with a laptop computer running MS-Office PowerPoint 2007 (operated in Windows XP) equipped with compact disk reader (cd & dvd) and USB drive. Presentations Audio Visual Equipment Conference Secretariat Letter of Attendance Lunch 4 . beverages) is served in the cantine located in the R building.00-18. We will be happy to provide you with a general Letter of Attendance if you need it. It is open every day from 8. make sure to open it on a pc before going to the conference. The conference takes place at: Aarhus University. and check that your presentation runs correctly. please contact one of the assistants in R138. Your individual letter can be obtained by contacting the secretariat. if you need help. An assistant will be available to assist you with the loading. which must be worn during all sessions. Track A sessions will be held in R220 and Track B sessions will be held in R221. 15 minutes walk from the city centre. Please bring your Powerpoint presentation on an USB memory stick or cd.

will be posted on the door of the relevant session room and on a board in the secretariat. If you are in need of cash (Danish kroner). SOCIAL ARRANGEMENTS AND ADRESSES Social Arrangements 6:30 PM. 6 October: Reception in the Old Town including guided tour 8:00 PM. Transport will ber organised.aarhus@radissonsas.: +45 8612 8665 E-mail: reservations. every day during conference hours. there is an ATM in the A building.com Scandic Hotel Plaza Banegårdspladsen 14 Aarhus C Tel.aarhus@scandichotels. room R138. The ATM is located in the basement at the end of the stairs. The conference has a no smoking policy. Internet access will be available in the conference secretariat. Last-minute changes to this program due to cancellations etc.CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY CONFERENCE PROGRAM GENERAL INFORMATION CONFERENCE Breaks Internet Access Program Changes No Smoking Policy ATM/Cash Machine Morning and afternoon coffee/tea/refreshments will be served in the area outside R1 and in the area between R220 and R221.: +45 8732 0100 E-mail: plaza. 7 October: Galla Dinner at Varna Mansion.com 5 . We kindly ask smokers to use the outside smoking areas. Accomodation All participants (except those who have arranged their own accommodation) are booked into one of the following hotels: Radisson BLU Margrethepladsen 1 Aarhus C Tel.

service charges and breakfast. The bus ride to the BSS takes approx. 6 . • • Trains Aarhus Taxi: Tel. The main entrance is via Fuglesangs Allé 4 – 15-20 minutes walk from the city centre. LOCAL TRANSPORT City Busses Aarhus has a well-established public bus system. Munkevejen BSS is situated on Fuglesangs Allé on the corner of Vestre Ringgade and Viborgvej. Among these are a number of direct routes between Copenhagen Airport (Kastrup) and Aarhus railway station. 3A depart from in front of the main train station and 19 depart depart from Park Allé.CONTINUED Accomodation Hotel Cab Inn Kannikegade 14 Aarhus C Tel. The card is valid for 10 busrides.com Payment directly to the hotel upon departure. (+45) 7033 8338 Regular train services consist of 20 daily departures between Copenhagen and Aarhus. 4 hours. You enter at the rear of the bus. All room prices include VAT. Busses no.: (+45) 8948 4848 Taxamotor: Tel. Taxis Taxis are metered and most credit cards are generally accepted. which is around the corner from the station. The journey takes approx. 10 minutes. Tax and tips are included in the meter price. The destination on the busses must be the following: • • Line 3A – Tilst Vestervej Line 19 – Tilst Vest. 3A and 19 will take you to BSS. You can purchase a multi-ride bus ticket at the Tourist Centre next to the train station.: +45 8675 7000 E-mail: aarhus@cabinn.CONFERENCE PROGRAM CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY GENERAL INFORMATION SOCIAL ARRANGEMENTS AND ADRESSES .

the conference organizers reserve the right to ammend or cancel any part of it should circumstances dictate 7 . PROGRAM CHANGES Whilst every attempt will be made to adhere to this program. Participants are advised to take out their own personal insurance.CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY CONFERENCE PROGRAM GENERAL INFORMATION BUSSES TO/FROM THE AIRPORT Aarhus Airport (Tirstrup) Billund Airport The airport bus stops in front of the train station. Margrethepladsen 1. The airport bus stops at the Radisson SAS Scandinavia Hotel. which is within walking distance from the hotels in the city centre. LIABILITY AND INSURANCE Liability and insurance The organisers take no responsibility for injury or damage involving persons or property during the conference. The secretariat can supply you with timetables of both destinations.

CONFERENCE PROGRAM CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY MAP OF BSS R138 1st floor R1 R Cantine R-building entrance R221 R220 I Fuglesangs Allé U M C D H L Main entrance K K B G F Vibo rgve j Conference address Aarhus University Business and Social Sciences Fuglesangs Allé 26 8210 Aarhus V Session rooms R1 R220. 1st floor R221. 1st floor Conference secretary R138 8 Ves t re R ing A E gad e .

ch christinaeriksen1@hotmail.com konmpalo@otenet.dubowicz@usi.com isabo@asb.dk jni@asb.ibm.fr fediuk@asb.edu cdoliveira@alumni.gr sabine.edu ansofie.se Dawn.dk magnus.dk Camerong@Missouri.unav.Gilpin@asu.devocht@ugent.gu.pascual@univmed.comunicazioneinterna@iulm. Belgium Nicholson School of Communication USA University of Navarra Spain Ghent University Belgium IULM University Italy Marist College USA Università della Svizzera Italiana Switzerland Betty Sørensen Parken Denmark Aix-Marseille Université France Aarhus University Denmark Aarhus University Denmark Aarhus University Denmark University of Gothenburg Sweden Temple University USA EMAIL hag@asb.claeys@ugent.ru mla@dk.be Timothy.dk tatyana.be laboratorio.dk ff@asb.es melanie.baumann@jade-hs.fredriksson@jmg.diers@marist.de bekag@europe.Coombs@ucf. Fediuk Jonas Kretzschmar Fink Finn Frandsen Magnus Fredriksson Dawn Gilpin AFFILIATION Aarhus University Denmark ROCKWOOL Russian Federation IBM Denmark University of Piraeus Greece Jade University USA University of Stirling Greece Aarhus University Denmark Missouri School of Journalism USA Ghent University & Royal Military Academy.andreeva@rockwool.it audra.com celine.edu arthur.edu 9 . Timothy Coombs Camila de Oliveira Melanie De Vocht Carolina Dell’Oro Audra Diers Arthur Dubowicz Christina Eriksen Céline Pascual Espuny Tomasz A.CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY CONFERENCE PROGRAM COURSE PARTICIPANTS NAME Helle Kryger Aggerholm Tatyana Andreeva Marie-Louise Arnfast Konstantinos Balomenos Sabine Baumann George Bekatoros Isabel Botero Glen Cameron An-Sofie Claeys W.

dk catrin.se martin.uio.it bonita.landqvist@sh.edu mpalench@utk.dk Timothy.no tisaacson2@gmail.nl landmeier@uni-mainz.se laj@asb.fi annet.johansson@miun.kankaanranta@aalto.mazzei@iulm.hornnes@media.loeffelholz@tu-ilmenau.Coombs@ucf.lu.edu 10 .edu eva-karin.se pacekri1@msu.se larsake.dk wj@asb.edu e.dk anne.de susanna.de mats.klarenbeek@hu.com jmhj@asb.olsson@fhs.larsson@oru.neff@valpo.CONFERENCE PROGRAM CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY COURSE PARTICIPANTS NAME Mie Gudmundsson Robert L. Heath Søren Herping Sherry Holladay Elin Strand Hornnes Tom Isaacson Johan Jacobsen Winni Johansen Catrin Johanson Lene Augusta Jørgensen Anne Kankaanranta Annette Klarenbeek Christine Landmeier Mats Landqvist Larsåke Larsson Martin Loeffelholz Susanna Magnusson Alessandra Mazzei Bonita Neff Eva-Karin Olsson Kristin Pace Michael Palenchar AFFILIATION Gentofte Kommune Denmark University of Houston USA Aalborg University Denmark Nicholson School of Communication USA University of Oslo Norway Marquette University USA Aarhus University Denmark Aarhus University Denmark Mid Sweden University Sweden Aarhus University Denmark Aalto University School of Economics Finland Hoge School Utrecht Netherlands Johannes Gutenberg-Universität Germany Södertörn University Sweden Örebro Universitet Sweden Ilmenau University of Technology Germany Lund University Sweden IULM University Italy Valparaiso University USA Lund University and CRISMART Sweden Michigan State University USA University of Tennessee USA EMAIL mieg@gentofte.se alessandra.aau.dk rheath@uh.s.magnusson@kom.edu ssh@dps.

romenti@iulm.dk andreas.sellnow@uky.edu danms@asb.van.edu.it Christophe.edu maarit.edu deanna.s@okf.se shari.dk schriner@uwec.seeger@wayne.edu orla.Roux-Dufort@fsa.sg lepechta@wayne.CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY CONFERENCE PROGRAM COURSE PARTICIPANTS NAME Augustine Pang Laura Pechta Maarit Pedak Juliana Raupp Bryan Reber Stefania Romenti Christophe Roux-Dufort Yvonne Schantz Maureen Schriner Matthew Seeger Tim Sellnow Deanna Sellnow Daniel Simonsen Andreas Schwarz Robert Ulmer Chiara Valentini Joeri van Laere Shari Veil Orla Vigsø AFFILIATION Nanyang Technological University Singapore Wayne State University USA University of Helsinki Finland Free U of Berlin Germany University of Georgia USA IULM University Italy Laval University Canada City of Copenhagen Denmark University of Wisconsin Eau Claire USA Wayne State University USA University of Kentucky USA University of Kentucky USA Aarhus University Denmark Ilmenau University of Technology Germany University of Arkansas USA Aarhus University Denmark University of Skövde Sweden University of Kentucky USA Södertörn University Sweden EMAIL Augustine.veil@uky.raupp@fu-berlin.schwarz@tu-ilmenau.ca yvonne.edu matthew.pedak@helsinki.vigso@sh.laere@his.se 11 .edu stefania.edu chv@asb.de rrulmer@ualr.fi j.edu tim.dk joeri.kk.de reber@uga.ulaval.sellnow@uky.Pang@ntu.

9:15 AM in R1 9:15 . Timothy L. Aarhus University: Toward a new understanding of crises: defining organizational crises through a phenomenological approach Matthew W. University of Skövde: A framework for evaluating information processing. Pechta.10:00 AM in R1 Registration Welcome and introduction: Per Baltzer Overgaard.11:30 AM 11:30 AM .CONFERENCE PROGRAM CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY PROGRAM THURSDAY 6 OCTOBER 2011 8:30 . Marist College and Augustine Pang. Sellnow and Shari R. internal and external communication in crisis Daniel Morten Simonsen and Johan Martin Hjorth Jacobsen. Department of Management.Buffet in the R-building cantine Session (II) Joeri van Laere. Ghent University & Royal Military Academy: Emotions as a crisis communication strategy: The moderating impact of emotional statements on effects of crisis response strategies and issue involvement 12:30 .1:30 PM 1:30 .11:00 AM in R1 11:00 . Nanyang Technological University: Rhetoric or Remorse? An analysis of BP’s structure of apology in the Gulf Coast oil spill 10:00 . Vice-Dean of Research and Talent Development. Timothy Coombs and Sherry J. Veil. the conference organizers reserve the right to ammend or cancel any part of it should circumstances dictate . University of Central Florida: The Paracrisis: The Alpha of Crisis Communication Track B: Room R221 Chair: Helle Aggerholm Orla Vigsø. Business and Social Sciences and Conference Chairs: Finn Frandsen. Associate Professor. Aarhus University. Södertörn University: When the Trains Are Not Running on Track: SJ’s Crisis Communication in January and February 2011 An-Sofie Claeys. Aix Marseille University: From whistleblowing to publicized controversies: a new expression of civil society W. Seeger and Laura E.3:30 PM Track A: Room R220 Chair: Alessandra Mazzei Lunch break .12:30 PM Track A: Room R220 Chair: Chiara Valentini 12 Whilst every attempt will be made to adhere to this program. Jessica Lindblom and Danne Nordell. Laval University: Chaos or Complexity? Searching meaning in the midst of crisis Coffee break outside R220 and R221 Session (I) Céline Pascual Espuny. Wayne State University. University of Kentucky: Pre Event Communication Complexity: Modeling the dynamics of the pre crisis stage Augustine Pang. Nanyang Technological University: How can organizations position themselves favorably before crisis? Toward the Conflict Positioning conceptualization in Crisis Communication Track B: Room R221 Chair: Larsåke Larsson Audra R. Winni Johansen and Helle Kryger Aggerholm Christophe Roux-Dufort. Holladay. Diers.

Aarhus University and Dean Kruckeberg.10:30 AM in R1 Dawn R. USA: Collateral Damage: How Crisis Communication Confronts Complex Networks of Messages. Lane. PhD. Aarhus University // Sherry Holladay. Seeger. Wayne State University: Instructing Self-Organization: Message Tailoring in the Chaos of Food Safety Recalls Juliana Raupp. and Matthew W. Dubowicz. University of Central Florida // Orla Vigsø Södertörn University Reception at Bendtsens Pakhus in the Old Town 6:30 .continued Track B: Room R221 Chair: Larsåke Larsson Kristin M.5:00 PM in R1 Chair: Andreas Schwartz Coffee break outside R1 Panel I: Research Methods W. Ostfalia . Timothy Coombs. Cronkite School of Journalism & Mass Communication. Free University of Berlin: The interrelatedness of risk and crisis communication: the politicization of the H1N1 vaccination discourse in Germany Soeren Herping. Pace. Sellnow. Illinois State University: Saying sorry is not good enough: Testing apologies and acceptance of responsibility as crisis communication responses Mats Landqvist.A study on decision making and crisis communication in the Danish municipalities Track B: Room R221 Chair: Finn Frandsen A. University of Kentucky.12:30 PM Track A: Room R220 Chair: Winni Johansen 13 .Hochschule für angewandte Wissenschaften: News Value in Corporate Communications: Theoretical groundwork. and Derek R.CONTINUED Session (II) . Michigan State University: Crisis Response History: Examining Repeated Use of Accepting Responsibility and Denial Response Strategies Tomasz A.8:00 PM FRIDAY 7 OCTOBER 2011 9:30 . empirical analysis and courses of action in times of Crises Chiara Valentini. Gilpin. Sellnow. Laura Mitchell and Erin Yancey. University of North Carolina at Charlotte: “Iran’s Twitter Revolution”: A Case Study about a Political Crisis 10:30 .4:00 PM 4:00 . Deanna D. Audiences.CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY CONFERENCE PROGRAM PROGRAM THURSDAY 6 OCTOBER 2011 . Botero. Assistant Professor. Arizona State University. Södertörn University: Negotiation Activities in Crisis Communication Talks 3:30 . Veil. Shari R. Fediuk and Isabel C. and Attributes Coffee break outside R220 and R221 Session (III) Timothy L. University of Lugano: Leniency in the crisis? A content analysis of two German newspapers on their description of the crisis using the example of the Bayerische Landesbank Jeannette Gusko.11:00 AM 11:00 AM . University of Central Florida // Finn Frandsen. Aarhus University. University of Aalborg: Deciding to communicate .

Iowa State University: Life in the Fast Lane: Analysing corporate communication networks with innovative graph-based methods to prepare for crisis situations Audra R. David Gurien.2:30 PM Track A: Room R220 Chair: Timothy L. Marist College. Winni Johansen and Finn Frandsen Aarhus University: Internal dimensions in crisis plans of municipalities 4:15 .? Galla Dinner at the Varna Mansion 14 .CONTINUED 12:30 . Midway Campus. Allina Hospitals & Clinics: Cold facts and hot heads online and on the air: Attribution-based evaluation of communications during the Twin Cities 2010 nurses’ strike Helle Kryger Aggerholm. and Chiara Valentini. Aarhus University: A Theoretical Framework for Carrying on Dialogue with Social Media Stakeholders During Crisis Situations Michael J. Sellnow Lunch break . Anne Sonnee.Buffet in the R-building cantine Session (IV) Stefania Romenti and Grazia Murtarelli. IULM University of Milan: Employee communication behaviours during a crisis: the role of internal communication and relationship quality 2:30 . City of Copenhagen ECREA TWG (Andreas Schwarz) Creating Crisis Journals (Matthew W.Is our research of any practical value? Marie-Louise Arnfast. University of Wisconsin – Eau Claire.5:15 PM in R1 Chair: Winni Johansen 5:15 . and Rand Otten. and David Kanihan. Ulmer Christine Landmeier and Sabine Einwiller.1:30 PM 1:30 . Veil. Jøp. Putnam County: Lions or lambs? Analyzing the responsive role of BP’s corporate leaders during the Gulf spill crisis of 2010 Track B: Room R221 Chair: Glen Cameron Maureen Schriner. University of Tennessee and Shari R.CONFERENCE PROGRAM CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY PROGRAM FRIDAY 7 OCTOBER 2011 .3:00 PM 3:00 . Johannes Gutenberg-University Mainz: Media Coverage about Organizations in Critical Situations – Analysing the Effects on Employees Alessandra Mazzei and Carolina Dell’Oro.4:00 PM Track A: Room R220 Chair: Augustine Pang Coffee break outside R220 and R221 Session (V) Sabine Baumann. IULM University of Milan. Palenchar. University of Kentucky: The Complex Interweaving of Social Media into Crisis Planning and Response Track B: Room R221 Chair: Robert R. CNN International. Jade University and Oliver Eulenstein. Diers. Ove og Myrthu // Yvonne Schantz.6:00 PM Panel II: From theory to practice . Seeger) 8:00 PM . IBM // Kim Ruberg.

Timothy Coombs Maarit Pedak.2:45 PM Lunch break . Heath. Marquette University: What is the impact of a crisis on university sport fans? Using Situational Crisis Communication Theory to understand differential fan responses Annette Klarenbeek. Ulmer.10:00 AM Track A: Room R220 Chair: Sherry Holladay Session (VI) Martin Löffelholz. Fediuk 15 . Claudia Auer and Kathrin Schleicher.10:30 AM 10:30 . Professor emeritus. Ilmenau University of Technology: Military Crisis Communication in an Era of Complexity.Buffet in the R-building cantine 10:00 . University of Arkansas at Little Rock: The Discourse of Renewal as a Theory to Manage Crisis Complexity Ralf Spiller. University of Helsinki: Victim Based Crisis Communication Bryan H. University of Georgia: Corporate Culture and C-suite Predispositions as Antecedents to Crisis Communication Strategies: Applying the Contingency Theory of Strategic Conflict Management to an Activist-fueled Crisis Coffee break outside R220 and R221 Session (VII) Robert R. Ghent University: A cross-cultural comparison of the influence of fear on food risk perception in a context of climate change and globalization Track B: Room R221 Chair: W. University of Houston: Response lecture Best Papers Award Wrapping Up 1:45 . Reber.1:45 PM Robert L. Organizational communication of the German armed forces in times of crises: Theoretical considerations and empirical findings of a diachronic study (1990-2010) Melanie De Vocht.11:30 AM Track A: Room R220 Chair: Tomasz A.CRISIS 2: COMMUNICATING CRISIS IN AN AGE OF COMPLEXITY CONFERENCE PROGRAM PROGRAM SATURDAY 8 OCTOBER 2011 9:00 . School of Communication. Macromedia University of Applied Sciences For Media and Communication: Crisis Communication in endogenous corporate crises situations Track B: Room R221 Chair: Isabel Botero Tom Isaacson. Wageningen University: A Discursive Analysis of Hidden Crises 11:45 .

dk/cmc2010 .asb.dk www. Fax E-mail Web 89 48 66 88 89 48 66 63 cmc2010@asb.AARHUS UNIVERSITY Business and Social Scinces Centre for Corporate Communication Fuglesangs Allé 4 DK – 8210 Aarhus V Tel.

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