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The ISO 9000 family of standards relate to quality management systems and are designed tohelp organizations ensure

they meet the needs of customers and other stakeholdersIn the assessment of quality system compliance, ISO 9000 has 20 requirements, which cover almost all elements of controlling a quality system within a company Elements of Iso 9000 Quality Management Systems The standards of ISO 9000 detail 20 requirements for an organization's quality managementsystem in the following areas:1 . M a n a g e m e n t R e s p o n s i b i l i t y 2 . Q u a l i t y S y s t e m 3 . O r d e r E n t r y 4 . D e s i g n C o n t r o l 5.Document and Data C o n t r o l 6 . P u r c h a s i n g 7.Control of Customer Supplied Products8.Product I d e n t i f i c a t i o n a n d T r a c t a b i l i t y 9 . P r o c e s s C o n t r o l 10.Inspection and Testing Control of Inspection, Measuring, and Test Equipment11.Inspection and Test Status12.Control of Nonconforming Products13.Corrective and Preventive Action14.Handling, Storage, Packaging, and Delivery15.Control of Quality Records16.Internal Quality Audits1 7 . T r a i n i n g 1 8 . S e r v i c i n g 19.Statistical TechniquesISO 9000 is composed of 5 different, but related parts:ISO 9000, 9001, 9002, 9003, and 9004ISO 9000 and 9004 are guidelines, while ISO 9001, 9002, and 9003 are the categories in which acompany may apply for certification

ISO 9001:2000 combines the three standards 9001, 9002, and 9003 into one, called 9001. ISO 9001: Quality Systems Model for Quality Assurance in Design/Development,Production, Installation, and ServicingThe 2000 version sought to make a radical change in thinking by actually placing the conceptof process management front and center ("Process management" was the monitoring andoptimizing of a company's tasks and activities, instead of just inspecting the final product).The 2000 version also demands involvement by upper executives, in order to integrate qualityinto the business system and avoid delegation of quality functions to junior administrators.Another goal is to improve effectiveness via process performance metricsThe ISO 9000 standard is continually being revised by standing technical committees andadvisory groups, who receive feedback from those professionals who are implementing thes

indeed, ISO 9000 registration has been cited as being of particular value for small andmid-sized businesses hoping to establish a presence in international markets. Reduced operational expenses Sometimes lost in the many discussions of ISO 9000's public relations cache is the fact that the rigorous registration process often exposessignificant shortcomings in various operational areas. When these problems are broughtto light, the company can take the appropriate steps to improve its processes. Theseimproved efficiencies can help companies garner savings in both time and money. "Thecost of scrap,rework , returns, and the employee time spent analyzing and troubleshootingvarious products are all considerably reduced by initiating the discipline of ISO 9000, "confirmed Richard B. Wright in Industrial Distribution. Better management control The ISO 9000 registration process requires so muchdocumentation and selfassessment that many businesses that undergo its rigors citeincreased understanding of the company's overall direction and processes as a significant benefit. Increased customer satisfaction Since the ISO 9000 certification process almostinevitably uncovers areas in which final product quality can be improved, such effortsoften bring about higher levels of customer satisfaction. In addition, by seeking andsecuring ISO 9000 certification, companies can provide their clients with the opportunityto touttheir suppliers' dedication to quality in their own business dealings. Improved internal communication The ISO 9000 certification process's emphasis onself-analysis and operations management issues encourages various internal areas or departments of companies to interact with one another in hopes of gaining a morecomplete understanding of the needs and desires of their internal customers. Improved customer service The process of securing ISO 9000 registration oftenserves to refocus company priorities on pleasing their customers in all respects, includingcustomer service areas. It also helps heightenawareness of quality issues amongemployees. Reduction of product-liability risks \Many business experts contend that companiesthat achieve ISO 9000 certification are less likely to be hit with product liability lawsuits,etc., because of the quality of their processes. Attractiveness to investors Business consultants and small business owners alikeagree that ISO-9000 certification can be a potenttool in securing funding from venturecapital firms

What is ISO 14000? Stephan Barg, International Institute for Sustainable Development, 1996 ISO 14000 is a set of documents being developed by national standards setting organizations, bythe International Organization for Standardization (the ISO), and by potential users Thesedocuments define the key activities that an organization needs to undertake in order to know thatits environmental management system is meeting its needs. ISO 14000 is designed to be used bybusiness and other organizations in a world where environmental performance is seen by many asa key component of overall corporate performance, where legislative requirements frequentlychange, and where employees and customers are often interested in an organizationsenvironmental performance. While designed by and for businesses, it is applicable to anyorganization that wishes to implement an environmental management system, including collegesand universities. By providing a common basis for defining an appropriate environmentalmanagement system for many kinds of organizations, ISO 14000 also allows one organization torelay on another organizations claims about its environmental performance. Thus a customer organization need not inspect a suppliers facilities, but can rely on ISO 14000 and its auditprovisions to ensure that environmental performance claims are accurate. The ISO is the International Organization for Standardization, based in Geneva. It is thecoordinating body for the standards bodies that exist in most countries. ISO exists to help maketrade and commerce more efficient through agreement on common standards among manycountries. The vast majority of such standards are products standards, which define somecharacteristics of a product or its manufacture or testing. Most people are familiar with electricalsafety standards, which ensure that electrical appliances are safe to use, and are signified by alabel on the product. Most products have such standards that countries apply to ensure safety, or utility in performing its function. Obviously it is more efficient if countries agree on thesestandards - manufacturers can then make one product for sale on many countries, and producethem efficiently and cheaply. The ISO process - discussed in more detail later in this paper, isdesigned to promote such agreements and thus to promote efficiency and international trade. In many cases, the standards developed at the national level and through the ISO process, havethe effective force of law, because countries may require that the standards be met before aproduct can be sold. All of this is in contrast to the ISO 14000 series of standards, which are not about products butabout management systems. The difference is fundamental, and can be the source of muchconfusion if not clearly understood. Rather than dealing with how a product will perform invarious situations, a management system standard establishes what the organization needs to do inorder to manage itself so as to meet its goals. It is a fundamental component of ISO 14000 thatorganizations set their own goals regarding environmental impacts, based on whatever considerations need to be brought to bear. That is, a company or campus can set its own targetsfor waste management, and the management system that ISO 14000 provides will assist indeveloping plans to meet those targets and produce information about whether or not the targetsare met. ISO 14000s only requirements are that the organization set goals, that these are

NGO means non - government organisation. Any organisation who is doing non profit activity is called NGO . The aim to make NGO is to do social activities . These organisations do not involve in commercial activities . The source of fund may be private or govt. NGO collects fund through donation . Now , NGO are also known as private voluntary organisation .

It is estimated that 40000 NGO are working internationally and more than 1 million NGO are only in India . Main objectives for making NGO are to reduce poverty , increase employment and support to poor children

Types of NGO
On the basis of Acronyms INGO INGO means international non govt. organisation . For example UNO and ILO are INGO. BINGO BINGO means business oriented international NGO . CARE , RED Cross and Green peace are BINGO ENGO ENGO means environmental NGO GONGO GONGO means govt. operated NGO . QUANGO QUANGO means quasi autonomous NGO For example ISO TANGO TANGO means Technical assistance NGO CSO CSO means civil society organisation.

Types of NGO on the basis of World bank's classification 1. Operational Operational NGO is that type of NGO which are created for development projects . 2. Advocacy Advocacy NGO is that type of NGO which are created for awareness projects .

3. USAID USAID is created as private voluntary organisation in US .

Legal Status
NGO has legal status under following laws

Any charitable society registered under society registration act 1860 Trust Any ltd company formed under company law 1956 of India

Methods in which NGO operates


There are following methods to operate NGO

Lobbying Other Social welfare projects like project for providing food , drinking water , and poverty alleviation.

Role of NGO in Consumer awarness


NGO plays a very important role in the consumer awareness . Consumer is the person who buys the products of the company. It is his right to choose the right product at right price . Many NGO are created for providing awareness to consumer with the help of print media , seminars and work shops with this consumers knows what are the points with a business man to cheat the consumers . He can give low quality products. These NGO are also helpful to give remedies to helpless consumers . Large nos. of advocates and legal experts work voluntarily in NGO . So , consumer can get help or advice from these members .
business environment, mba first semester, NGO, society