Store Visit Checklist- Plan-o-Gram

Use this checklist to make sure you have met all store merchandising and operational standards. If you have questions or cannot complete any of the following required items, check the online training center, check eROES, or call Verizon's Agent support center. COOS Phone Number: 1-888-866-6924

Plan-o-gram

1.

Curb Appeal and Entry Way

Verizon|4G Wireless |Premium Wireless Retailer names must be display on the near the front entry way. Always confirm your store has proper signage. Store hours signs also help distinguish branding when displayed in the front window.

Clean Side Walk and Verizon Premium Agent Entry Floor Mat Sweep and Vacuum Store Hours Sign Placed in correct Window Position

Now Hiring sign placed directly below or above the store Hours sign.
POP Collateral Suction Cupped to Windows. Follow merchandising guidance. Do Not Clutter the windows with excessive posters, window clings, flyers etcDo not Use Tape.

2. Demo Bar, Handset Bars, Accessory Units

Make sure the current version of Verizons Your guide is accessible to the customers.

The small business version of this guide should also be available to the customers.
You must have at least 3 working demo Smartphones not including iPhones displayed as demo units for customer interaction. You must also have at least one working demo feature phone displayed as a demo for customer interaction You must have one live working netbook or tablet displayed as a demo for customer interaction You must have one live working aircard or MiFi for displayed as a demo for customer interaction. Secure all Demo devices properly. Do Not use tape, glue, old sticky pads, etc You must display a computer or netbook with My Verizon Express as the home page. This is designated for customers to use for accessing account info and making payments. Place Demo Devices Boxes underneath Demo bar, not in inventory safe . One of your handset display units should be dedicated to 4G handsets and 4G mobile broadband All of the dummy display units must have functional security equipment in order to hold down the phones. Do not leave a security device holder without a dummy phone display. Your iPhone display unit must be completely functional and secure from potential tampering of the devices. Make sure all dummy handsets are correct (see plan-o-Gram), Secure all Dummys with adhesive pads. Wipe down and dust all handsets and furniture daily. Each accessory display unit must stay organized according to the Plan-O-Gram

Do not leave empty pegs on accessory units. If you need to move something temporarily to cover an empty
peg that is acceptable. All dummy handsets must display a fact card that shows the specs of that device according to Plan-o-Gram
10/31/2011

THE INFORMATION CONTAINED IN THIS DOCUMENT IS THE SOLE PROPERTY OF 4G WIRELESS.

ANY REPRODUCTION IN PART OR AS A WHOLE WITHOUT THE WRITTEN PERMISSION OF 4G WIRELESS IS PROHIBITED.

Store Visit Checklist-Plan-o-Gram

Plan-o-gram

Place Acrylic Headers For each Accessory Unit. One Short and one Long Header for Each Accessory Rack. The
corresponding inserts must be installed and displayed correctly. Merchandise accessories according to Plan-o-Gram Standards, Two columns of Charging Solutions in each wall unit. Follow guidance to organize by related Brands.
Check all P.O.P Point of Point materials for current dating and product promotion remove all out of date

3.

P.O.S. Counter and Sales(showroom) Floor

Display 4G Wireless Return Policy in Countertop Display Mat Two Per Store (Min. of 1) Be sure and have the ability and knowledge on how to process bill payments from customers. Keep customer contract and customer profile information out of sight from general public and other customers. Must have a signature pad at the POS counter for customers to use when tendering credit card transactions. Display Protect Cell Collateral Neatly. If available use an acrylic holder to display Protect Cell Information. Keep all surfaces including the P.O.S. counter clean and wiped down. Keep all binders, invoices, and

reference material neatly organized to maintain a professional sales environment.

Display only current posters, window clings, and standees. Be sure to place them in locations that do not interfere with store visibility, sales flow, and customers ability to walk around the store.

Notes from Sales Floor Review-Store Visit

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THE INFORMATION CONTAINED IN THIS DOCUMENT IS THE SOLE PROPERTY OF 4G WIRELESS.

ANY REPRODUCTION IN PART OR AS A WHOLE WITHOUT THE WRITTEN PERMISSION OF 4G WIRELESS IS PROHIBITED.

10/31/2011

Store Visit Checklist

Plan-o-gram

4. Green Binders Money Binder

Green binder available in cash and wrap area Daily opening and closing checklist signed by sales counselor and approved by store manager Daily closeout with deposit slips attached Daily invoices and wireless contracts filed Daily inventory counts filed in binder Weekly operations bulletin Has store manager reviewed weekly operations report identified corrections required

5. Work Schedule Compliance

Store staffing schedule in Retail IQ two weeks in advance Hours scheduled according to store traffic patterns and minimum staffing requirements Store manager scheduled nights, and weekends Daily punches accurate with lunch breaks and approved overtime Copies of time off request approved and reflected in schedule

6. Back Stock Room-Restroom-Closets

Whiteboard with Current Quotas and Actuals Updated Daily Bulletin Board with Current Ops Bulletins/Marketing Bulletins and any important info to communicate. Use Storage Boxes to keep invoices organized. Back room Must stay clean and Organized. Human Resource employee information posters Office and cleaning supplies well organized and easy to access Marketing materials clean, organized and current

7. Inventory Safe Back Room

Organized safe according to the Plan-o-Gram standards by shelf

Bottom Row must contain labeled bins for RMA and Flip Swap.
Must display aged inventory report on inside door of Safe.(update weekly.) No live demo boxes in safe, boxes must be secured under demo bar No dummy handset in safe Deposits secured in safe until take to bank daily Current aged serialized report attached to safe door First In First Out F.I.F.O

THE INFORMATION CONTAINED IN THIS DOCUMENT IS THE SOLE PROPERTY OF 4G WIRELESS.

ANY REPRODUCTION IN PART OR AS A WHOLE WITHOUT THE WRITTEN PERMISSION OF 4G WIRELESS IS PROHIBITED.

10/31/2011

Store Visit Checklist

Plan-o-gram

8. Sales and Product Training

Verizon On-Line training current for all sales counselor New hire training complete within 30 days of hire

Vendor training: doe s the sales team access vendor training website Demonstrate product knowledge based on new product training

9. Sales Quota
Does every sales counselor have a daily goal card completed? Does every sales counselor have a current sales information on whiteboard?

10. Commission and Sales Incentives

Does every sales counselor understand how their commission plan works? Does every sales counselors know who to use the commission calculator? Are all sales counselor s signed up for Verizon Bonus Bucks? Are all sales counselors familiar with current sales incentives offered by 4G Wireless, Verizon or Vendors ?

11. Communication
Has every sales counselor read the weekly operations and marketing bulleting Every Tuesday All store e-mails are current and communicated to the team

Store Visit Notes

THE INFORMATION CONTAINED IN THIS DOCUMENT IS THE SOLE PROPERTY OF 4G WIRELESS.

ANY REPRODUCTION IN PART OR AS A WHOLE WITHOUT THE WRITTEN PERMISSION OF 4G WIRELESS IS PROHIBITED.

10/31/2011

District Manager Visit Preparation & Action Plan

Plan-o-gram

Deep Dive Store Visit Review Sales & Revenue KPI 90 Days
Store Location: Retail Store Performance . Months Total Sales 3 Months Prior 2 Months Prior Prior Month Current Month Store Manager:

Gross Gains
Upgrades GP $ Per Sale Acc $ Per Sale M-Broadband Protect Cell Labor Hours Gross Profit $ Chargebacks

Deep Dive Store Visit Review Sales & Revenue KPI 90 Days
Store Manager : Store Visits require 3-5Hour Time Frame, Review & Observations First Visit Visit Date Visit Date Three to Five Actions to Support Goal Achievement 1 2 3 4 5 Visit Date

Clear Form
THE INFORMATION CONTAINED IN THIS DOCUMENT IS THE SOLE PROPERTY OF 4G WIRELESS.
ANY REPRODUCTION IN PART OR AS A WHOLE WITHOUT THE WRITTEN PERMISSION OF 4G WIRELESS IS PROHIBITED.

10/31/2011