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Open Text Archiving and Document Access for SAP Solutions 9.8.0 SAP 9.8.

0 Extension for SAP Archiving and Document Access 9.6.2 by Open Text
Release Notes 7/20/2011

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Contents
Open Text Archiving and Document Access for SAP Solutions 9.8.0 .................... i SAP 9.8.0 Extension for SAP Archiving and Document Access 9.6.2 by Open Text ................................................................................................................. i Release Notes 7/06/2011 .............................................................................................. i Contents ....................................................................................................................... 2 1 Introduction .................................................................................................... 4 1.1 Release Notes Revision History ...................................................................... 4

2 About Open Text Archiving and Document Access for SAP Solutions 9.8.0 ............................................................................................................. 5 2.1 What is Open Text Archiving and Document Access for SAP Solutions? ........................................................................................................ 5 2.2 New Features ................................................................................................... 5 2.2.1 Integration of Open Text ECMLink for SAP Solutions in DocuLink .................................................................................................... 5 2.2.2 New DocuLink Web UI for SAP NetWeaver 7.0 systems ................... 6 2.2.3 Other new features ............................................................................. 6 2.3 Deprecated Features ....................................................................................... 6 2.3.1 Deprecated Features in Version 9.8.0 ................................................ 6 3 3.1 Packaging and Documentation .................................................................... 7 Packaging and Delivery Information ................................................................ 7 3.1.1 Open Text Archiving and Document Access for SAP Solutions .................................................................................................... 7 3.1.2 SAP 9.8.0 Extension for SAP Archiving and Document Access by Open Text ................................................................................. 8 Note on the End User License Agreement ...................................................... 9 3.2.1 Usage of DocuLink .............................................................................. 9 3.2.2 Usage of Searchable PDF DocTool .................................................... 9 Documentation overview ................................................................................ 10 Documentation Errata .................................................................................... 11

3.2

3.3 3.4 4

Supported Environments and Compatibility ............................................. 13 4.1 Supported SAP Software ............................................................................... 13 4.1.1 Supported SAP Business Suite Applications .................................... 14 4.1.2 Required SAP Support Packages and Patches ................................ 15 4.1.3 Supported ArchiveLink Protocols ...................................................... 16 4.1.4 Supported SAP GUIs ........................................................................ 16 4.1.5 Web Browsers for the Open Text DocuLink for SAP Solutions Web User Interface .................................................................. 17 4.2 Compatibility Matrix ........................................................................................ 17 4.3 Language Support ......................................................................................... 17

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Installation and Upgrade Notes .................................................................. 19 5.1 Installation Notes ........................................................................................... 19 5.1.1 Installation Requirements ................................................................. 19 5.1.2 BC Set Activation .............................................................................. 20 5.1.3 SAP Notes ......................................................................................... 20 5.1.4 Enhancement Packages ................................................................... 21 5.1.5 CRM Package ................................................................................... 21 5.2 Critical Hot Fixes or Support Packages ......................................................... 22 5.2.1 Support Package 1 ........................................................................... 22 5.3 Upgrade Notes ............................................................................................... 22 5.3.1 Upgrade planning .............................................................................. 23 5.3.2 Upgrade path .................................................................................... 23 5.3.3 Open Text vendor keys ..................................................................... 24 5.3.4 Further hints ...................................................................................... 25 5.3.5 Known issue with upgrade of OTEXERP and DocuLink for LES 9.7.3 ............................................................................................ 25 Fixed Issues.................................................................................................. 27 6.1 Issues fixed with version 9.8.0 ....................................................................... 27 6.2 Issues fixed with Support Package 1 ............................................................. 27 Known Issues ............................................................................................... 29 7.1 General SAP restrictions ................................................................................ 29 7.2 Accessibility.................................................................................................... 30 7.3 DocuLink for SAP Solutions ........................................................................... 30 7.3.1 Table and Field Restrictions .............................................................. 32 7.3.2 Visualization ...................................................................................... 34 7.3.3 SAP GUI for HTML ........................................................................... 34 7.3.4 Livelink Business Application Integration (BAI) ............................... 35 7.3.5 Open Text Imaging: DesktopLink ...................................................... 37 7.3.6 Open Text Imaging Clients ................................................................ 37 7.3.7 Forms Management for ECR ............................................................ 38 7.3.8 Other Restrictions ............................................................................. 38 Contact Information ..................................................................................... 39

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1 Introduction
These Release Notes describe updates and last minute changes in Open Text Archiving and Document Access for SAP Solutions 9.8.0 respectively SAP 9.8.0 Extension for SAP Archiving and Document Access 9.6.2 by Open Text. If you receive your software via SAP Marketplace then you need to download SAP Archiving and Document Access by Open Text 9.6.2 and SAP 9.8.0 Extension for SAP Archiving and Document Access 9.6.2 by Open Text. (Please see chapter 3 Packaging and Documentation for delivery details.) Open Text recommends that you read these Release Notes in conjunction with the documentation included with the software package. If any conflicts exist, the Release Notes supersede the other documentation. We also recommend that you check the Open Text Knowledge Center (https://knowledge.opentext.com/) for any patches or documentation updates that may have been posted after the initial release of Open Text Archiving and Document Access for SAP Solutions 9.8.0.

1.1 Release Notes Revision History


If the release notes document is modified and republished, update the revision history to indicate what changed from the previous version.

Topic
All topics Updates Updates

Modifications
Initial Draft of RN ADA 9.8 Smaller updates SAP 9.8.0 Extension

Revision Number
RN-ADA0980-1 RN-ADA0980-2 RN-ADA0980-3

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2 About Open Text Archiving and Document Access for SAP Solutions 9.8.0
2.1 What is Open Text Archiving and Document Access for SAP Solutions?
Open Text Archiving and Document Access for SAP Solutions 9.8.0 is the seamless integrated business document solution for SAP applications providing imaging and high volume archiving capabilities for both incoming and outgoing documents. Open Text Archiving and Document Access for SAP Solutions 9.8.0 enables you to integrate your documents into your SAP application business processes e.g. incoming contracts, outgoing correspondence or SAP R/3 invoices. The Open Text solution is seamlessly integrated with the SAP system: retrieval, access, and document display all take place directly from within the SAP application. The centralized storage and management of the documents simplifies and speeds up retrieval. Fast access to the documents guarantees rapid processing of e.g. inquiries and complaints. No matter where your employees are currently working: anyone with the appropriate authorization can access the required documents at any time, worldwide.

2.2 New Features


The following new features were added in this release

2.2.1 Integration of Open Text ECMLink for SAP Solutions in DocuLink


New type of workspace node in DocuLink to display Open Text Content Server workspaces. ArchiveLink document nodes in DocuLink may use Open Text Records Management.

Note
This functionality requires licenses for Extended ECM for SAP Solutions.

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2.2.2 New DocuLink Web UI for SAP NetWeaver 7.0 systems


New state of the art Web UI based on SAPs modern WebDynpro technology.

2.2.3 Other new features


Additional application logging (SLG1) in DesktopLink Support of Open Text Imaging Web Viewer and Java Viewer in SAPGUI for HTML environments. The Open Text license report was enhanced. In DocuLink views the copy, move and delete behavior for ArchiveLink Documents can be adjusted.

2.3 Deprecated Features


Include a list of features that were deprecated in this release and features that are planned for deprecation in future release.

2.3.1 Deprecated Features in Version 9.8.0


The old Web UI based on BSP technology is deprecated in this release. On SAP systems using NetWeaver 7.0 or above the usage of the new Web UI based on the Web Dynpro framework is highly recommended. On lower SAP releases the old Web UI functionality is expected to still work, but maintenance of the old Web UI won't be continued for Version 9.8.0 . Application logging (SLG1) won't be continued for the DocuLink User Audit Trail. The DocuLink User Audit logging will still be available, though.

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3 Packaging and Documentation


3.1 Packaging and Delivery Information
3.1.1 Open Text Archiving and Document Access for SAP Solutions
This product is delivered via downloadable files: Open Text Archiving and Document Access for SAP Solutions 9.8.0 Open Text Enterprise Library Services 10.1.0 (for the required platform)optionally, if requested: database CD for the required platform Open Text Imaging Enterprise Scan 9.7.1 Open Text Imaging Viewers and DesktopLink 9.7.0 Open Text Imaging Web Viewer 9.7.5 Open Text Imaging PDF Extensions 9.7.0 Open Text Searchable PDF Doctool 10.0.0

This product is delivered with the following Release Notes: Open Text Archiving and Document Access for SAP Solutions 9.8.0 Open Text Enterprise Library Services 10.1.0 Open Text Imaging Enterprise Scan 9.7.1 Open Text Imaging Viewers and DesktopLink 9.7.0 Open Text Imaging Web Viewer 9.7.5 Open Text Imaging PDF Extensions 9.7.0 Open Text Searchable PDF Doctool 10.0.0

An ISO-Image-File (ot ada for sap 9.8.0.iso) can be downloaded from https://knowledge.opentext.com/knowledge/llisapi.dll/properties/14162727 It contains Open Text Archiving and Document Access for SAP Solutions 9.8.0 with the following software components: OTEXBAS : Open Text Archiving and Document Access for SAP Basis (delivered in Add-On packages 0980_620, 0980_640, 0980_700 for the SAP Basis releases 620, 640 and 700) OTEXERP : Open Text Archiving and Document Access for SAP ERP (delivered in Add-On packages 0980_470, 0980_500, 0980_600 for the SAP ERP releases 4.7, 5.0 and 6.0) OTEXCRM : Open Text Archiving and Document Access for SAP CRM (delivered in Add-On package 0980_500 for the SAP CRM releases 5.0, 2007 (=6.0) and 7.0)

The ISO-Image (CD-ROM) contains also the documentation for Open Text Archiving and Document Access for SAP Solutions 9.8.0.

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For information and restrictions concerning the Open Text Enterprise Library Services and the Open Text Imaging Clients, see the Open Text Enterprise Library Services and Open Text Imaging Release Notes. These Release Notes come with the installation package or you can find them in the KC (https://knowledge.opentext.com).

3.1.2

SAP 9.8.0 Extension for SAP Archiving and Document Access by Open Text Note
This is just an extension to SAP Archiving and Document Access by Open Text 9.6.2. Therefore, you first need to install SAP Archiving and Document Access by Open Text 9.6.2.

This extension is delivered via downloadable files: Open Text Archiving and Document Access for SAP Solutions 9.8.0

This extension is delivered with the following Release Notes: Open Text Archiving and Document Access for SAP Solutions 9.8.0

This software can be downloaded from SAP Marketplace SAP Extension for Archiving and Document Access by Open Text software components can be downloaded from the SAP Marketplace. At the SAP Marketplace the software is listed under SAP ARC&DOC ACCESS BY OPEN TXT. You will find there: SAP 9.8 ARC&DC ACC BY OT 9.6.2 It contains Open Text Archiving and Document Access for SAP Solutions 9.8.0 with the following software components: OTEXBAS : Open Text Archiving and Document Access for SAP Basis (delivered in Add-On packages 0980_620, 0980_640, 0980_700 for the SAP Basis releases 620, 640 and 700) OTEXERP : Open Text Archiving and Document Access for SAP ERP (delivered in Add-On packages 0980_470, 0980_500, 0980_600 for the SAP ERP releases 4.7, 5.0 and 6.0) OTEXCRM : Open Text Archiving and Document Access for SAP CRM (delivered in Add-On package 0980_500 for the SAP CRM releases 5.0, 2007 (=6.0) and 7.0)

The ISO-Image (CD-ROM) contains also the documentation for Open Text Archiving and Document Access for SAP Solutions 9.8.0.

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For information and restrictions concerning the Open Text Enterprise Library Services and the Open Text Imaging Clients, see the Open Text Enterprise Library Services and Open Text Imaging Release Notes. These Release Notes come with the installation package or you can find them in the KC (https://knowledge.opentext.com).

3.2 Note on the End User License Agreement


Open Text Archiving and Document Access for SAP Solutions is shipped with the following licensed Open Text products Open Text Archiving for SAP Solutions Open Text Document Access for SAP Solutions Open Text Extended ECM for SAP Solutions

Respectively with the SAP Solution Extensions SAP Archiving by Open Text SAP Document Access by Open Text

3.2.1 Usage of DocuLink


Please note that the use of the functionality DocuLink (transaction J6NY) as provided by the module Open Text DocuLink for SAP Solutions is restricted to the following licensed products Open Text Document Access for SAP Solutions SAP Document Access by Open Text Open Text Extended ECM for SAP Solutions SAP Employee File Management by Open Text Open Text Employee Information Management

3.2.2 Usage of Searchable PDF DocTool


3.2.2.1 Open Text Archiving and Document Access for SAP Solutions

The Searchable PDF DocTool allows rendering scanned documents to searchable PDF/A. This DocTool must only be used in scan pipelines together with Enterprise Scan, means it is intended only for documents manually scanned in with Enterprise Scan. Batch conversion of imported images is expressively not considered a legitimate use of the software. 3.2.2.2 SAP 9.8.0 Extension for SAP Archiving and Document Access by Open Text

The Searchable PDF DocTool is not included in this SAP 9.8.0 Extension.

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3.3 Documentation overview


The following section gives you an overview of manuals that are available in the respective languages. The most recent documentation is available from the Open Text Knowledge Center under: https://knowledge.opentext.com/knowledge/llisapi.dll?func=ll&objId=15050695&o bjAction=browse&viewType=1

Note
Please also check this location for the most recent language versions of the documentation. Moreover, this section tells you where to find what manuals on the product CDISO image: The easiest way to find the required manual is to open the index.htm file in the root (documentation) directory. Alternatively, you can look for the individual manuals in the subdirectory\manual\<language>\<manual folder name>. The following table describes which manuals of the SAP-related Open Text Archiving and Document Access for SAP Solutions components are located on the Open Text Archiving and Document Access for SAP Solutions 9.8.0 CD (in the Documentation directory):

Open Text Archiving and Document Access for SAP Solutions Document title
<manual>

folder name

Available languages en

Open Text Archiving and Document Access for SAP Solutions - Installation and Upgrade guide (ER-IGD) ER-IGD-EN Open Text Archiving and Document Access SAP Solutions - Scenario Guide (ER-CCS) ER-CCS-EN

er-igd

Not on CD, please download from Open Text Knowledge Center

Open Text DocuLink for SAP Solutions

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Document title

<manual> folder name

Available languages en

Open Text DocuLink for SAP Solutions Customizing and Administration Guide (DCCGD) DC-CGD-EN Open Text DocuLink for SAP Solutions User Guide (DC-UGD) DC-UGD-EN

dc-cgd

dc-ugd

3.4 Documentation Errata


The following information in the Open Text Archiving and Document Access SAP Solutions - Scenario Guide (ER090800-CCS-EN) has to be changed:

Chapter 10.3 Authorizations in SAP applications. An additional chapter 10.3.5 "Minimum Authorizations of DesktopLink RFC users" is required:
If a user saves a document via DesktopLink client (Drag&Drop, or "Save to Livelink DesktopLink"), the client program will open an RFC connection to the SAP system. Minimum RFC related authorizations are required for the user login which is used for the RFC connection (i.e. the user you are logging on with from the client) Apart from the authorizations required to archive documents in SAP or to open and see data in e.g. Open Text DocuLink the following minimum permissions are needed regarding RFC connections: Authorization object S_RFC ("Authorization Check for RFC Access") "Activity" (ACTVT) : 16 "Name of RFC to be protected" (RFC_NAME) : J8A3, RFC1, RFCH, SYST "Type of RFC object to be protected" (RFC_TYPE) : FUGR The values above were sufficient for minimum access to DesktopLink functionality. Please also refer to the description in SAP OSS Note 460089 - Minimum authorization profile for external RFC programs In addition to the values which are also recommended in the SAP note, the values J8A3 and RFCH were necessary to make the DesktopLink solution work.

Chapter 16.1.2.2 "Creating multi-document types" After the lines:


... Doc.class MULTI ...

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the following information is required: Depending on the SAP release it may be necessary to define the document class MULTI in transaction oad2 despite warnings, that you should not define objects in the SAP namespace.

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4 Supported Environments and Compatibility


The Release Notes for Open Text Archiving and Document Access for SAP Solutions 9.8.0 are updated continually. The latest version and further technical information are available in the KC at https://knowledge.opentext.com. Open Text Archiving and Document Access for SAP Solutions 9.8.0 is the successor of Open Text Archiving and Document Access for SAP Solutions 9.6.2.

Note
Only the products and versions specified in the Release Notes are supported. Other versions have not been tested and are therefore not officially supported for this version. The Release Notes contain the definitive list of supported versions. Any other versions mentioned in the product documentation are superseded by the versions specified in the Release Notes.

4.1 Supported SAP Software

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4.1.1 Supported SAP Business Suite Applications


The following table shows the SAP application versions and by which Open Text software components they are supported. Open Text Software Component SAP Basis 6.20 SAP Basis 6.40 SAP AS ABAP 7.1 SAP NetWeaver 7.0, NetWeaver 7.0 EHP 1 - 2
Full Support

Open Text Archive

Full Support

Full Support

Supported only for data archiving -

Open Text Basis (OTEXBAS)

All SAP systems running on this Basis version, e.g. R/3 Enterprise 4.7

All SAP systems running on this Basis version, e.g. ECC 5.0

All SAP systems running on this Basis version, e.g. ERP 6.0, PLM 7.0, CRM 5.0, 6.0, 7.0 SCM 5.0, 2007, 7.0 SRM 5.0, 6.0, 7.0 ECC 6.0, ERP 6.0, ERP 6.0 EHP 1 - 5

Open Text ERP Package (includes SAP PLM features) (OTEXERP) Open Text CRM Package (OTEXCRM) Open Text DocuLink Web User Interface (included in OTEXBAS)

Enterprise (4.7)

ECC 5.0, ERP 2004

CRM 5.0, CRM 6.0 (2007), CRM 7.0 Supported

Open Text Archiving and Document Access for SAP Solutions 9.8.0 supports the KPro (Knowledge Provider) infrastructure. The underlying Open Text Archiving and Storage Service respectively Open Text Archive can be used to store KPro / SAP DMS documents and/or can be used as a content cache server.

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4.1.2 Required SAP Support Packages and Patches


SAP Software Component Version SPAM Level Minimum Support Package Stack
(63)

Comments

SAP Basis / NetWeaver

6.20 (= R/3 4.7x110) 6.40 (= NetWeaver 04) 7.0 7.0 EHP 1 - 2

35

Patch SAPKB62063

35

19

SAPKB64019

36 36 Any

16 Any Any

SAPKB70016

SAP ERP

Enterprise 4.7

depends on requirements for SAP Basis 6.20 depends on requirements for SAP Basis 6.40 depends on requirements for SAP Basis 7.0 depends on requirements for SAP Basis 7.0 depends on requirements for SAP Basis 7.0 depends on requirements for SAP Basis 7.0 depends on requirements for SAP Basis 7.0

ERP Central Component (ECC) 5.0 ERP 6.0

Any

Any

Any

Any

ERP 6.0 EHP 1 5

Any

Any

SAP CRM

CRM 5.0

31

Any

CRM 6.0

31

Any

CRM 7.0

31

Any

Software Component SAP GUI for 6.20

Version

Minimum Patch Level

45

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Windows

7.10 7.20

14 Any 145 Unicode-compatible

Tp, R3trans

6.40

4.1.3 Supported ArchiveLink Protocols


The ArchiveLink protocols 4.5 and 4.6 are supported. Open Text provides for ArchiveLink following communication protocols: IX_OLEU1, IX_OLEU2, IX_HTTP2, IX_HTTP3. For usage of ArchiveLink protocol 4.6 (Cache Server Extension), copy one of the provided communication protocols and set the version to 0046 in SAP.

4.1.4 Supported SAP GUIs


The supported SAP GUIs depend only on the SAP Basis/NetWeaver version. SAP Software Component Version SAP GUI for Windows SAP GUI for HTML SAP NetWeaver Business Client
-

SAP GUI for Java

SAP Basis/ NetWeaver

6.20 (= R/3 4.7x110) 6.40 (= NetWeaver 04)

6.20, 7.10, 7.20 7.10, 7.20

6.20, 6.40 6.40

6.40 for MAC OS X v10.4 6.40 for MAC OS X v10.4 6.40 for MAC OS X v10.4

7.0

7.10, 7.20

7.00

NWBC v3.0 Stand-Alone

7.0 EHP1 - 2

7.10, 7.20

7.00

NWBC v3.0

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Regarding the use of SAP NetWeaver Business Client (NWBC) please read SAP OSS Note 1029940 NetWeaver Business Client requirements and restrictions and related notes. Depending on the specific scenario how SAP NWBC is used (SAP GUI or SAP GUI for HTML) please also note the requirements or restrictions of OpenText Archiving and Document Access for SAP Solutions 9.8.0 as mentioned in its documentation or in these release notes.

4.1.5 Web Browsers for the Open Text DocuLink for SAP Solutions Web User Interface
The new Open Text DocuLink for SAP Solutions Web User Interface as delivered with this Version 9.8.0 is based on Web Dynpro ABAP. Therefore the same limitations are valid as for Web Dynpro ABAP. As a minimum Microsoft Internet Explorer 7.0 is supported. Please see SAP/OSS note 1098009 for more details, especially regarding the usage of MS IE 8.0 or Firefox 3.0.

4.2 Compatibility Matrix


For information on supported Open Text product versions , see the Open Text Compatibility Matrix in the KC. You may find the compatibility matrix for ECM Suite for SAP here . If this link is not working please go to the Product Compatibility Matrix overview page and navigate to ECM Suite for SAP . For information and restrictions concerning other Open Text products, see the corresponding Release Notes in the KC.

4.3 Language Support


The following section gives you an overview of the GUIs and manuals available for Open Text Archiving and Document Access for SAP Solutions 9.8.0 in the respective languages.

Component Name EN Open Text Archiving and Document Access for SAP Solutions 9.8.0 ECMLink for SAP Solution Administration, Customizing and Batch declaration x

Available Languages DE x FR x ES x JA x

Installation RU x Type Language 1 Pack Language Pack


1

PT x

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Component Name EN Notes:


1

Available Languages DE FR ES JA

Installation RU Type

PT

Default UI language for the components is English; translations to other languages will be available as language packs or language module versions on the Open Text Knowledge Center and via SAP market place.

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5 Installation and Upgrade Notes


5.1 Installation Notes
5.1.1 Installation Requirements
The SAP-specific installation of the Open Text Archiving and Document Access for SAP Solutions 9.8.0 components is described in detail in the Open Text Archiving and Document Access for SAP Solutions - Installation and Upgrade guide (ER-IGD), which can be found in the KC. Furthermore, the client installation 1 from the Open Text Imaging CD is necessary for the additional clients. Also consider the software requirements mentioned in "

May be an ISO-Image or ZIP-Package instead as well.

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Supported SAP " on page 14.

Caution
Please make sure BEFORE installation that in table TAORA and IAORA are entries maintained for TABART USER and USER1 which link to a valid TABSPACE. Table TAORA TABART Table IAORA TABART USER / USER1 USER / USER1

5.1.2 BC Set Activation


The Open Text Archiving and Document Access for SAP Solutions - Installation and Upgrade guide (ER-IGD) Version 9.8.0 lists SAP notes which have to be applied to avoid issues with the activation of Business Configuration (BC) sets. If you still experience errors when activating BC sets, even if you did as described, customizing transports are available in the KC (https://knowledge.opentext.com) which correlate to the settings activated with the BC sets.

5.1.3 SAP Notes


Some SAP (OSS) notes are required to avoid known problems with the SAP system. In addition to those notes listed below, also refer to Known Issues on page 29 for SAP notes required for special scenarios.

OSS Note
110910

Required for
Language-dependent texts in the GUI Some language-dependent texts may not be displayed correctly in the GUI. Reference 144437

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OSS Note
207196

Required for
Missing sample project data Despite a correct transport of the sample data and correct authorizations, some sample project data may not be displayed. Logon error from external systems to WAS 7.00 systems The external candidate's password contains at least one lower case letter. In accordance with the rules, which were valid up to and including WAS 6.40, the registration application changes the passwords to capital letters. However, as of WAS 7.00 (see OSS note 862989), the system can be set in a way that it distinguishes between upper case and lower case letters in a password. In this case, the log-on fails if the original password contains at least one lower case letter.

884077

1128338

CALL_BROWSER does not launch a new window to open the URL, even when the NEW_WINDOW parameter is passed to the function module. Instead an existing window is made use to open the URL. However, as of OSS Note 1177636, the behaviour of CALL_BROWSER is changed to also allow opeining URL's on other platforms than Windows. And then the settings of the MS Internet Explorer govern the behavior, whether a new window is opened.

5.1.4 Enhancement Packages


The Add-On packages for software component OTEXBAS are installable on SAP systems with enhancement packages for SAP Netweaver 7.0. No additional ACP package is needed. The Add-On packages for software component OTEXERP are installable on SAP systems with enhancement packages for SAP ERP 6.0. No additional ACP package is needed.

5.1.5 CRM Package


Starting with release 9.8.0 only one (optional) OTEXCRM Add-On package is delivered which may be installed on SAP CRM 5.0, SAP CRM 2007 or SAP CRM 7.0. special care has to be taken during a system upgrade. Please refer to the details given in the Open Text Archiving and Document Access for SAP Solutions - Installation and Upgrade guide (ER-IGD).

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5.2 Critical Hot Fixes or Support Packages


5.2.1 Support Package 1
This package can be downloaded from the Open Text Knowledge Center. The package consist of the Support Package 1 of Add-On OTEXBAS. System Requirements The respective OTEXBAS Add-On of version 9.8.0 was installed. SP1 for Basis Release 6.20: the same support packages are required as for installation Add-On SP1 for Basis Release 6.40: the same support packages are required as for installation Add-On SP1 for Basis Release 7.00: the same support packages are required as for installation Add-On Please read the text file delivered together with the support package files for more details. Furthermore chapter "6.2 Issues fixed with Support Package 1" shows an overview of fixed issues.

5.3 Upgrade Notes


In addition to the description given in the Open Text Archiving and Document Access for SAP Solutions - Installation and Upgrade guide (ER-IGD) please read these information regarding Upgrades.

Warning
If you import an upgrade into an SAP system with Open Text Archiving and Document Access for SAP Solutions 9.8.0 and the data of the respective upgrade packages is not read (upgrade phase IS_SELECT), the Open Text Archiving and Document Access for SAP Solutions 9.8.0 add-on (i.e. OTEXBAS, OTEXERP, OTEXCRM) will no longer work after the upgrade procedure. Since the status of the system is then inconsistent, Open Text can no longer accept any liability. Please note, that only in cases as listed in Table 7-3 of the Open Text Archiving and Document Access for SAP Solutions - Installation and Upgrade guide (ER-IGD) Version 9.8.0, the existing Add-Ons may be kept ("KEEP" in upgrade phase IS_SELECT).

Caution
User exits Due to the support of Unicode systems, DocuLink was modified significantly. Therefore, user exits from DocuLink versions = 2.6 are no longer supported. Projects using such user exits must be revised.

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Furthermore user exits from DocuLink versions > 2.6 may have been modified; projects using such user exits must be adapted to the new interfaces. Be aware that, as a rule, user exits are generally not released for implementation in projects created by customers or partners! Note for Open Text consultants implementing projects: See the KC entry on user exits in DocuLink 9.6.0 (https://knowledge.opentext.com). Patch dependencies when upgrading When upgrading from versions lower than Livelink ECM -Suite for SAP Solutions 9.6.0 please avoid to install patch SS096-001. Or when upgrading from versions lower than Livelink ECM -Suite for SAP Solutions 9.6.0 and if patch SS096-001 was also installed on an SAP Basis Release 6.40 or 7.00, then patch SS096-008 must also be applied before upgrading to version 9.6.1 or higher. Otherwise the add-on installation tool SAINT will not carry out the installation due to problems with the version numbers of the OTEXBAS/OTEXERP component.

5.3.1 Upgrade planning


Open Text highly recommends that customers thoroughly plan each upgrade on their SAP systems: Please get in contact with an Open Text consultant or with SAP/Open Text Support when considering to upgrade. Before executing an upgrade on a productive system please consider to do the same upgrade on a dedicated test and/or quality assurance system. It is also highly recommended to do a database backup before the upgrade. If an SAP release upgrade or an update with enhancement packages is planned and if Open Text Add-on packages are already installed on the source release, please check in the Open Text Archiving and Document Access for SAP Solutions - Installation and Upgrade guide (ER-IGD) Version 9.8.0 whether dedicated exchange upgrade packages exist, or if a so called "KEEP" with vendor keys has to be done to preserve the functionality.

5.3.2 Upgrade path


Customers using versions prior to 9.6.0 must first upgrade to Livelink ECM Suite for SAP Solutions 9.6.0 using a product CD or patches from the KC. The next step is then the upgrade to the 9.6.1 version and then to Open Text Archiving and Document Access for SAP Solutions 9.6.2 and then to Version 9.8.0 with upgrade packages. When upgrading Open Text Add-Ons from 9.6.1 to

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9.6.2 and then to 9.8.0 the support packages and hot fixes of 9.6.1 and 9.6.2 don't need to be applied. Version 9.8.0 includes all bug fixes of support package 2 of version 9.6.2.

5.3.3 Open Text vendor keys


When to use exchange packages ? You already have installed Add-On packages OTEXBAS, OTEXERP or OTEXCRM of version 9.8.0 on an SAP System with SAP Basis 620 or 640. And you have to do a switch upgrade to an SAP System with NW 7.0 or NW 7.0 EhPx (e.g. Upgrade to ECC 6.0 or to ECC 6.0 EhP 4, etc.). Then in the upgrade phase IS_SELECT please choose the Add-On exchange packages. When to use vendor keys ? You already have installed Add-On packages OTEXBAS, OTEXERP or OTEXCRM of version 9.8.0 on an SAP System with SAP Netweaver 7.0 or SAP Netweaver 7.0 EhPx. I.e. OTEXBAS 0980_700, OTEXERP 0980_600 or OTEXCRM 0980_500 are already installed. Furthermore you have to upgrade to a new SAP Release which still is based on SAP NW 7.0 or NW 7.0 EhPx (e.g. NW 7.0 EhP 1). Then the Add-on exchange package cannot be used. Instead in the upgrade phase IS_SELECT please choose a "KEEP" upgrade. In this case the upgrade tool asks you for a vendor key. Please have a look in the Open Text Archiving and Document Access for SAP Solutions - Installation and Upgrade guide (ER-IGD) Version 9.8.0 for more details about the different installation and upgrade packages. Vendor key list Regarding the vendor keys SAP indicates that installations and upgrades are done with different tools, therefore different keys are required. The list below contains the possible keys for every target release, depdending on upgrade or EhP installation process. For 701 there are 2 possible keys depending on the source release. SAP recommends to simply try both of them. Furthermore SAP recommends to use the latest versions of SAPUP or SAPehpi , which can be downloaded from the SAP Service Marketplace. Open Text Vendor Keys SW Component
OTEXBAS OTEXBAS

Action
Upgrade EHP install

NW Target
701 701 701

Key Number
1905323 2121071 1848589 2412412

OTEXBAS

Upgrade

702

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SW Component
OTEXBAS OTEXERP OTEXERP

Action
EHP install Upgrade EHP install

NW Target
702 701 701 701

Key Number
1445805 3692324 1583814 1101221 2851239 1273721 1934125 2988495 1699730 807655 2862981 1411921

OTEXERP OTEXERP OTEXCRM OTEXCRM OTEXCRM

Upgrade EHP install Upgrade Upgrade EHP install

702 702 700 701 701 701

OTEXCRM OTEXCRM

Upgrade EHP install

702 702

Please get in contact with Open Text support if a vendor key is not working or missing.

5.3.4 Further hints


"Deleted Records" table When upgrading from DocuLink version <= 6.0 or when upgrading from nonunicode to unicode releases: Consider to recover and/or erase deleted records table entries before upgrading from non-unicode to unicode. (See "Maintenance of deleted records" in transaction J6NA table /IXOS/DC_TBRB) This may only be interesting, if customers like to keep this "recycle bin" data.

5.3.5 Known issue with upgrade of OTEXERP and DocuLink for LES 9.7.3
Symptom: You are not able to upgrade software component OTEXERP to version 9.8.0 with the help of the Delta Upgrade package because of an unresolved conflict with DocuLink for LES 9.7.3 package OTEXDESE. Prerequisite: On your SAP System you already had installed packages OTEXBAS and OTEXERP of version 9.6.2. You also had installed packages

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OTEXDESB and OTEXDESE of DocuLink for LES 9.7.3. Now you want to upgrade your packages OTEXBAS and OTEXERP to 9.8.0. Reason: The upgrade package (AOU) of OTEXERP 9.8.0 doesn't replace the full piecelist of OTEXERP 9.6.2. Therefore a conflict between OTEXERP 9.8.0 and OTEXDESE 9.7.3 is evaluated by the system during the evaluation which actually is not existing anymore. Solution: Cleanly roll back this attempt within transaction SAINT. Leave this transaction. Instead start the transaction SAINT again but now use the installation package for software component OTEXERP 9.8.0 instead, i.e. SAPK103COINOTEXERP, SAPK-203COINOTEXERP or SAPK-303COINOTEXERP depending on your SAP ERP target release.

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6 Fixed Issues
6.1 Issues fixed with version 9.8.0
Open Text Archiving and Document Access for SAP Solutions 9.8.0 includes all bug fixes of support packages 1 and 2 of previous version 9.6.2. In addition to that the following issues have been solved as well. Umlaute im Titel des Web Viewers sind falsch
Reference LLSAPS-2047 Umlauts

in the title of the Web viewer were not displayed

correctly /IXOS/DC_A_PROTOCOL_ENTRIES doesnt work for entry "A" Archive Documents (Scan)
Reference LLSAPS-2255 The user audit trail for entry type "A" , i.e. archiving documents via scan generates an entry, but no record details were generated.

Content of table /IXOS/DC_TAECR is not transportable, due to table settings Due to wrong table settings the customizing ifor the ECR mapping for DocuLink could not be exported via transports.
Reference LLSAPS-1784

AUTH_CHECK UserExit wird fr offline-Daten (Datenarchivierung) nicht aufgerufen Due to this issue consultants could not do implementations in customer specific DocuLink projects with User-Exit AUTH_CHECK in the case of displaying "offline" records, i.e. records archived with data archiving.
Reference LLSAPS-2057

6.2 Issues fixed with Support Package 1


The support package 1 (SP1) of Add-On OTEXBAS 9.8 contains several bug fixes. This chapter shows an overview of some of those topics. Solution Framework This support package contains several bug fixes within the solution framwork which are required by OpenText Employee File Management (EFM). DocuLink Several issues were fixed, especially the following

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Reference LLSAPS-2308

DocuLink called by GOS forward error message instead of

output of RFC dump


Reference LLSAPS-2346 Reference LLSAPS-2309

DocuLink J6NA: Delete generated reports more robust

When physical delete is set for tree, then ArchiveLink documents are now deleted, if they are records and if records management allows to do so.
Reference LLSAPS-2373, Reference LLSAPS-2374

File upload to ArchiveLink documents in SAP GUI : document types related to generic document class '*' are offered by default. The stored document class in ArchiveLink is then derived from the file extension. DocuLink Workspace: Remove @W_LENGTH from list of available internal selection fields of "W" nodes due to change in ECMLink API (as delivered in support package 1 of Extended ECM Add-On OTEXRL 9.8)
Reference LLSAPS-2387

DocuLink Web Some minor bug fixes were done. Especially topics related to OpenText Employee File Management (EFM): Fixes of issues related to thumbnail view in SAP GUI (e.g. display of documents of document class 'PDF_SCAN')
Reference LLSAPS-2340, Reference LLSAPS-2341

Rendition Management
Reference LLSAPS-2327

Enable SSL/HTTPS communication between SAP and OT

rendition server DesktopLink A few minor bug fixes were done. Forms Management Some bug fixes, particularly:
Reference LLSAPS-2326

Fix RFC dump issue with print in ERP 6.0

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7 Known Issues
Caution
Restrictions on behalf of non-Open Text products are not listed here. See the respective Release Notes for those products for further information. Some entries have an internal reference number (Reference 139941, for example). This number refers to an internal information system and allows Open Text to provide you with even faster high quality support. Entries with an icon refer to an SAP (OSS) note.

7.1 General SAP restrictions


Importing archive info structures from SAP R/3 4.6 to version 4.7 Due to an SAP transport system error, the table contents of archive info structures are not imported correctly. Applying the SAP note 584452 will solve this problem. Displaying Content Management documents in preview mode Some documents cannot be displayed in preview mode. This is due to the fact that SAP defines the EAIWEB.WEBVIEWER2D as the default viewer for some document classes, however, this viewer is not installed during a pure SAP GUI installation. You can solve this problem either by performing the complete GUI installation on the front-end computer, or by specifying another, existing viewer application on the front-end computer to be used for these document classes. The assignment of applications to document classes can be defined using the OAM1 transaction. See the SAP note 646328 for more details. Login problems with Java Connector (JCo) version 2.1.5 on SAP ERP When using the Java Connector (JCo) version 2.1.5 on SAP ERP, login problems may occur. In this case, enter the password for the user connecting to the SAP system in capital letters. See the SAP note 792850 for more details.

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7.2 Accessibility
Displaying a Printlist from the Archive System When a user needs full accessible mode within a printlists, Open Text recommends to use document display within the SAP GUI using the SAP Document Viewer.

7.3 DocuLink for SAP Solutions


Warning
User exits As a rule, user exits are generally not released for implementation in projects created by customers or partners. Ask your Open Text consultant for more information. Transporting projects When you transport DocuLink projects into an SAP system where DocuLink is already installed, an internal error may occur when executing a DocuLink transaction, due to caching problems. In this case, try exiting and restarting the transaction. If it fails again, execute /$sync. Deleting SAP print lists It is not possible to delete SAP print lists in DocuLink, as DocuLink does not allow SAP tables to be edited (in this case, TOADL). Unexpected result when hitlist flag is applied to the root node There is an unexpected behavior when a hitlist is invoked from a first-level node under the root node; this only happens when the hitlist flag is applied to the root node. After entering an invalid selection, the resulting hitlist is empty (standard behavior). If, however, you now go back and enter a valid selection, the resulting hitlist is still empty. You have to click (Refresh) to get the correct results. Permanent workaround: 1. Assign the required selection fields to the root node. 2. Create an additional static node under the root node and select under Selection type option 2 or 3. 3. Remove the hitlist flag from the root node and apply it to the new static node.

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4. Apply the option Open nodes automatically to the new static node. 5. Move the respective first-level node from the root node one level below under the new static node. Default archiving scenario in the Create screen When you create a new record with a document at a node where several document nodes are assigned, the default archiving scenario defined for the corresponding attribute object is ignored in the Create screen. Therefore, the popup asking you which archiving scenario to use always appears. DocuLink Web User Interface Please note, that starting with Version 9.8.0 the DocuLink Web User Interface is implemented based on the ABAP Web Dynpro Framework. Therefore many restrictions of the former BSP based Web UI don't apply. But still not all features of DocuLink are supported in this visualization. For an overview of supported functionality in the projects themselves, see the Open Text DocuLink for SAP Solutions - User Guide (DC-UGD). The following features are not supported for DocuLink projects that are accessed using the DocuLink Web User Interface: RFC communication to the archive Scanning via front-end and file upload via DesktopLink Assigning files via barcode

Output masks for dynamic nodes If the values for a field are restricted by input in a selection screen, the restriction may be ignored by a dynamic node where an output mask is defined. In this case, the restriction defined by the output mask overrules the one in the selection screen.

Reference 142195

Simultaneous access to CM document properties When two or more users access the CM document properties dialog for the same document at the same time, only the first user can switch to edit mode. When another user tries to switch to edit mode for the dialog as well, an error occurs and an empty popup titled List of unprocessed documents is displayed. To avoid this, implement SAP note 761469.
Reference 144866

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Logging for CM documents in hitlists When you perform actions on CM documents that are displayed in a hitlist, no logging information is stored for these actions.
Reference 204528

Displaying documents from a logical system The user that is used to access the logical system must be of the user type Dialog. Users of type Communication cannot display documents and input screens, although they have permission to retrieve data. Table maintenance for DocuLink sample project $EX_FI
2

The maintenance data of the /IXOS/DC_EX_GJAH table is not populated automatically. Therefore this table has to be maintained manually with year numbers in field GJAHR and the client number in field MANDT. The maintenance is required to make the DocuLink sample project $EX_FI or its copies work properly. Otherwise the view 001 of the sample project does not show any BKPF data because of the value restriction GJAHR at node C_GJAHR, which in turn depends on the data specified in the /IXOS/DC_EX_GJAH.

7.3.1 Table and Field Restrictions


Storing documents Documents should be stored using ArchiveLink link tables (TOA0x). It is not recommended to use the same table for archive ID, document ID and attributes. Automatic filling of fields and tables containing archive ID and document ID Tables containing archive ID and document ID must not have a key field filled automatically (for example by means of a number range) if they are used for manual archiving (not applicable to COLD). Automatic filling of fields and Doctool R3Insert If automatic filling of fields via doctool R3Insert is used, an RFC destination <SYHOST>_<SY-MANDT> is created with user SAPCPIC and password ADMIN. The customer can create this RFC destination. The user can be edited. Table size Only tables with a maximum width of 4,160 bytes are supported for hitlists.

This an optional example DocuLink project which may be downloaded from the KC (https://knowledge.opentext.com).

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Maximum width of fields in the database If you create or change records in the database, the maximum width of fields in the view is 132 characters. Maximum length of node type texts Only node type texts with a maximum length of 500 characters can be displayed correctly. Check tables A maximum of 4 fields may be linked via check tables to execute a foreign key check against these check tables. Check tables for COLD records When inserting COLD records, possibly available check tables are ignored. This includes the client specified when importing data, which means that it is not checked whether the client exists. If not, the import will fail without an error message and the entries are written into the table with a non existing client. Table names for COLD Insertion of COLD records will succeed only for tables with names <= 25 characters. Dynamic nodes and cluster tables Dynamic nodes will not work with cluster tables like BSEG. SAP does not support the SELECT DISTINCT statement correctly. Duplicates are not eliminated. Therefore the performance will be poor. Enter an attribute object in the field Value restriction at the dynamic node type. String, Sstring or Rawstring data types in tables String, Sstring or Rawstring data types are not supported in tables used by DocuLink views. Packed and float format at dynamic node types Dynamic node types do not support selection fields with the data type packed (P) or float (F) as COLLECT (non-info) fields. Customizing output masks at dynamic node types When an output mask is defined for the COLLECT field of a dynamic node type, only selection fields with the data types CHAR and DATE are supported. Using F4 help for authorization fields

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When using the F4 help to enter authorization fields for authorization checks at the attribute object, wildcards may be ignored. Restrict the amount of hits within the search help screen instead.

7.3.2 Visualization
Problems when displaying archived documents with Web Viewer The maintenance table /IXOS/OA_CUST_A (viewer customizing) offers a flag called Open in curr. Window. The program code of this feature uses the SAP function module CALL_BROWSER. In case of problems when displaying archived documents with the WebViewer check the following SAP notes: SAP note 1128338 - CALL_BROWSER does not open URL in new window SAP note 1061637 - Problems with the CALL_BROWSER function module

Displaying several documents at the same time When several documents are selected and you click on Display, not all selected documents may be displayed. This is due to a synchronization problem between the SAP GUI and the applications opened to display the documents. We recommend displaying documents one at a time. Screens as popups option When displaying screens as pop ups, the pop ups may not be displayed correctly after scrolling down in one of them. If a seemingly empty popup appears, try scrolling upwards to display the missing fields. This is an SAP problem and depends on the patch level of the SAP system and on the used SAP GUI. Unnecessary scrollbars in pop ups Sometimes scrollbars are displayed even in small pop ups where they are not necessary. To avoid this behavior, implement SAP note 592607.

7.3.3 SAP GUI for HTML


Customizing (J6NP transaction) Customizing via the J6NP transaction is not supported in the SAP GUI for HTML. Common SAP GUI features Not all common SAP GUI features like integration of desktop programs or certain controls are supported.

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ITS and selection screens When using ITS, if the Screen as Popup option is activated in the header of a view you must use the Refresh function to get the selection screen when you open a node that has been assigned for such use. To avoid this effect and get the selection screen directly, do not use the Screen as Popup option. Displaying columns in a hitlist In order to display columns in a hitlist correctly, a fixed font has to be set in the corresponding ITS CSS file columntreedhtml.css. Checkbox alignment Checkboxes are automatically aligned to the left in the SAP GUI for HTML. Displaying FAX documents inplace FAX documents can only be displayed inplace using the Open Text Imaging: Windows Viewer. Archiving documents via front-end Archiving scenarios do not work with SAP GUI for HTML.

7.3.4 Livelink Business Application Integration (BAI)


Displaying multi-value properties in IXOS Records IXOS Records with multi-value properties cannot be displayed correctly in Open Text DocuLink for SAP Solutions. Only one value of the property is displayed. Exporting float values SAP records with float values are not exported, as no data type for such values exists in Livelink ECM PDMS Context Server. IXOS Records with time stamps Timestamps in IXOS Records cannot be used in queries to retrieve data from a Livelink ECM PDMS Context Server, as no unique data type exists for timestamps in SAP systems. The only exception is the creation date for IXOS records. When exporting SAP records with timestamps, the SAP timestamps cannot be mapped to the PDMS Context Server data type DATETIME. Instead, use a string or decimal type that corresponds to the SAP data dictionary type used for the timestamp. (However, timezone conversion and date/time formatting is not available for these types.)

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Initial values in IXOS Records Properties in IXOS Records for which no values have been set yet are displayed with initial values in the SAP system. You cannot specify queries in SAP to select all records where properties are unset. Relations in Queries In queries to retrieve data from a Livelink ECM PDMS Context Server, you cannot use ECR relations. Use the required IXOS Record type directly. Special characters in Administration for ECR Context Server In the Administration for ECR Context Server settings in DocuLink, special characters are not supported for the following parameters: Organization for logon in ECR Domain for logon in ECR User for logon in ECR

If the Livelink ECM PDMS Context Server server = 6.0D is used, characters supported by ISO-8859-1 are also supported for these parameters. New standard data model in the Livelink ECM PDMS Context Server 6.0E for the Livelink BAI scenario During data export from an SAP system to a PDMS Context Server server using the Livelink BAI functionality, exported ArchiveLink documents are reclassified (specialized) from the general ixos.dms:Entity type to the special ixos.bai:Document type. Therefore, some prerequisites must be fulfilled. Support of a two layer data model in Livelink ECM PDMS Context Server 6.0E The standard data model for PDMS Context Server 6.0E has been changed to a two layer model. For the BAI service, you must apply patch CR60-052 to the PDMS Context Server server, and patch PD095-013 to the Livelink ECM PDMS Document Modeler. Special permissions for the transfer user (BAI user) The BAI user requires the write properties and ACL write permissions for ArchiveLink documents archived to the ixos.dms:Entity. An ACL mapping configuration must be specified on the PDMS Context Server (e.g. for the DMSALDefaultUser user for ArchiveLink documents without SecKeys). If documents are archived using ODMA and DesktopLink, the BAI user requires Full Access permission to the ixos.dms:Entity data record type on the PDMS

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Context Server, in addition to the specified ACL mapping configuration. Add the BAI user to the EntityFullAccess group in Open Text User Management. For details on ACL mapping configuration, see the Permissions and ArchiveLink interface section in the Livelink ECM PDMS Document Modeler Customization Guide (CC-CGD).

7.3.5 Open Text Imaging: DesktopLink


Archiving via Open Text Imaging: DesktopLink Sometimes the SAP logon window is opened behind all other windows. In this case, use Alt-Tab to move the SAP logon window to the front. Assigning multiple documents via Open Text Imaging: DesktopLink The number of files that can be assigned with a single command via Open Text Imaging: DesktopLink is limited, due to the technical restriction that command line parameters may only contain up to 256 characters. Thus, the precise restriction depends on the length of the file and path names of the documents to be assigned. SAP GUI Support Logon with DesktopLink scenario may fail with SAP GUI 6.20 when SAP system distinguishes between upper and lower case password; in this case upgrade to SAP GUI 7.10 or higher.

7.3.6 Open Text Imaging Clients


Annotations on SAP print lists The annotations functionality for SAP print lists is disabled for print lists displayed without a page index. For further restrictions see the KC: https://knowledge.opentext.com. Java Viewer inplace in DocuLink view If a Java Viewer = 6.0 is displayed inplace in Open Text DocuLink for SAP Solutions view, the context menu is not displayed correctly. Thus it is not possible to select a context menu option (e.g. to create Notes).Using Java Viewer 9.5 inplace, display is not possible at all. In both cases, use the old SAP GUI visual design (option in the SAP Configuration settings), or disable the inplace view for DocuLink (setting in view header data). Web Viewer (< 9.6.0) inplace in DocuLink view

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When the Web Viewer (< 9.6.0) is displayed inplace in a Open Text DocuLink for SAP Solutions view, notes to the document cannot be displayed or added, as the necessary protocol is not supported by SAP. If possible, use the old SAP GUI visual design (option in the SAP Configuration settings) or disable the inplace view for Open Text DocuLink for SAP Solutions (setting in view header data).
Reference 203652

Inplace viewing of TIF documents using the Open Text Imaging: Windows Viewer TIF documents stored within the SAP Content Management document model cannot be displayed inplace in the HTML control using the Open Text Imaging: Windows Viewer. Java Viewer and SSL support HTTPS is not available for the Java Viewer.

7.3.7 Forms Management for ECR


Forms Management for Livelink ECM PDMS Context Server 6.0C Migrating forms maintained in SAP to a Livelink ECM PDMS Context Server is not supported.

7.3.8 Other Restrictions


Migration report The migration report /IXOS/RT_AL_SCENARIO only moves the main component, not additional components such as notes, annotations, page index or attributes.
Reference 144870

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8 Contact Information
Open Text Corporation 275 Frank Tompa Drive, Waterloo, Ontario, Canada, N2L 0A1 Tel: +1-519-888-7111 Toll Free Canada/USA: 1-800-499-6544 International: +800-4996-5440 Fax: +1-519-888-0677 E-mail: mailto:support@opentext.com FTP: ftp://ftp.opentext.com Knowledge Center: https://knowledge.opentext.com/ For more information, visit http://www.opentext.com

w w w. o p e n t e x t . c o m
For more information about Open Text products and services, visit www.opentext.com. Open Text is a publicly traded company on both NASDAQ (OTEX) and the TSX (OTC). Copyright 2010 by Open Text Corporation. Open Text and The Content Experts are trademarks or registered trademarks of Open Text Corporation. This list is not exhaustive. All other trademarks or registered trademarks are the property of their respective owners. All rights reserved.