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Please read these Birthday Party FAQs carefully as they contain important information to ensure you have the wiggliest birthday party for your child.
Who are The Wiggles exhibition birthday parties suitable for? The Wiggles exhibition Birthday Parties are suitable for children aged two to five years of age How much does a birthday party cost? Weekday parties: $250 for 8 children. Weekend parties: $300 for 8 children. Holiday parties: $300 for 8 children. An additional 4 children can be added to the birthday party for $25 per child. What is included in the package? • Entry to the exhibition and the Museum for 8 children and 9 adults (includes both parents). • An entertaining party host • Party area for one hour • Unlimited playtime in The Wiggles exhibition • Wiggles-themed partyware (plates, cups, napkins, hats) • Party food menu for the children (a set menu) • Lolly bags for each child • Birthday certificate for the birthday child • Gift for the birthday child • Printable party invitation These inclusions are correct at the time of printing, but are subject to change without notice. What happens at the birthday party? The first hour of the party happens in a designated Wiggly party area, adjacent to the Museum café. This is where the party food will be served including the birthday cake. It also the location where the party host will lead the children through a dance along to Wiggles songs and a Wiggles themed party game. Following this, the party guests can enjoy The Wiggles exhibition for as long as they like! Entry to the rest of the Museum (excluding additionally charged exhibitions) is also included. How do I book a birthday party? Parties must be booked and paid at least three weeks in advance. The easiest way to book is online at: www. powerhousemuseum.com/wiggles Bookings can be made over the phone with a credit card payment (ph 02 9217 0222 during business hours), or in person at the Museum Admission desk. An email account is required to receive confirmation of your booking. Can I get a refund if I cancel my booking? Refunds for cancellations will be made at the Museum’s discretion. Full refunds are available if this request is made in writing three weeks prior to the date of the party. Refunds between one and three weeks before the party will incur a $50 administration fee. Refunds will not be issued for cancellations made less than three week prior to the party date. Proven hardship may be taken into consideration. Please contact the bookings office on phone (02) 9217 02222 or email bookings@ phm.gov.au. Can I change the date of my booking? Changing the date of a party can be made if the Museum is contacted at least three weeks prior to the initial booking and only if the requested change date is available. Please contact the bookings office on phone (02) 9217 02222 or email email@example.com. Make sure you receive your new booking confirmation. Where does the birthday party take place? The party takes place in a themed area of the Museum’s café that is reserved exclusively for exhibition birthday parties. Within this area there is adequate seating for children. We do not reserve seating for parents in the café area. What party food is included in the package? The party food menu consists of: cordial and water, seasonal fruit, cheezels, sultanas, crisps, wafer biscuits, hot chips and chicken nuggets. The menu is subject to change without notice. Food or drink purchased outside the Museum is not allowed, dietary food and baby food excepted. Food is not provided for the accompanying adults. Food and drink, including coffee, is available for purchase from the café. For adult platters contact the café directly on (02) 92170450. Can I bring my own cake? Yes you are welcome to bring your own cake. Please make sure this cake is nut-free. The party host will cut the cake and serve it, please advise if cake is also to be served to the adults. You may select an optional icecream cake (serves up to 12 children) as part of the party package when booking. Where can we park? The Museum strongly recommends arriving by public transport if possible. Onsite parking is not available and street parking is limited. Discounted all-day parking is available at the Entertainment Centre Car Park on Darling Drive. This car park is connected to the Museum by a pedestrian foot bridge. Please validate your ticket at the Admission desk before leaving the Museum. When should I arrive? You will need to arrive at least 30 minutes prior to the commencement of your booking. This allows you to meet your party host and confirm party participant numbers. Please bring your completed party guest list. When should my guests arrive? Your guests should be advised to be at the Museum entry no later than 15 minutes prior to the commencement of your booking. For example, if your party booking is for 10.30am, you should advise your guests to arrive by 10.15am. We cannot allow guests earlier entry. Your party host will greet your guests and escort them to the party area. What adults are included in the party package? One adult per invited child and two adults for the birthday child are included in the package. Adults who attend without children will be required to pay general Museum admission ($10 adult, $6 concession). This is payable on the day, at the Museum Admission desk. Which children are included in the party package? Each party package caters up to 8 children. Up to 4 additional children can be added at the time of booking. Refunds are not issued for children who do not turn up to the party. Any children not on the guest list and not participating in the party, for example older brothers and sisters, will be required to pay general Museum admission. What if we are running late? As there may be bookings that run after your party, it is important that we run things on schedule and on time. Your party host and party area will be available to you for a total of one hour commencing as per your party booking starting time. Guests who arrive late will directed to the café by Museum staff once they have been signed off of the guest list. What does the party host do? A party host is included in your package. Your party host will meet your group at the Museum entry and escort you to the party area. They will serve your party’s food and help with the cake. The host stays for the duration of the party to assist with a selection of activities. At the end of the hour the party host will escort your group to The Wiggles exhibition. There is no need for you tidy up; the party host does that for you! Can I request to make changes to the party structure? If you have any special requests please discuss these with the party host when you arrive. We will try our best to be accommodating but please be aware that the parties follow a structured pattern that may not be easily changed (this includes song changes, food serving times etc). Can I book an appearance by Dorothy? Unfortunately character appearances are not available for birthday party bookings. The characters appear within the exhibition in various formats. Who supervises the children? All parents should supervise their children at all times whilst in the Museum, including during the party. The party host will lead the group activities but is not responsible for disciplining children in the group who are misbehaving. Can I select the present for my child? Included in the birthday package is a present for the birthday child from the Museum. This present choice is made by the Museum is not exchangeable. Contents of the lolly bags may differ from party to party. Do you look after the birthday presents? Parents will need to look after any birthday presents. Please bring a large bag in which to store them – you can cloak this bag at the Admission desk after the party, and before you proceed into the exhibition. Can I take photographs? Photography is permitted during birthday parties and in The Wiggles exhibition. We look forward to seeing the birthday child and their friends in the Powerhouse Museum soon. Information in this FAQ is correct as of October 2013, but is subject to change without notice.
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