Assignment of communication skills

Ans

DEFINATION
The Oxford Dictionary defines communication as: ``The action of conveying or exchange information and ideas``

IMPORTANCE OF COMMUNICATION
1. A key to success 2. Life blood of organization 3. Contact with external parties 4. Quick decisions 5. Career builder 6. Building goodwill 7. Basic need 8 .Smooth working of an organization 9. Building Human relations

EXAMPLE
Nonverbal Communication Nonverbal communication is also known as body language. Nonverbal communication shows others that you are ready to communicate effectively when you maintain eye contact, sit attentively and position your body to face the person who is speaking. Folding your arms across your chest, clenching your fists and looking downward signify that you are guarded and consequently, can hinder communication. Be Open-minded

Reflection Validate the thoughts and feelings of the person speaking by reflecting back what he has communicated." Compromise Effective communication is a necessary component of compromise.Facilitate effective communication by maintaining an "open mind." Avoid passing judgment on or expressing criticism of communicated messages. nod your head and make verbal indications of agreement such as "uh-huh. For example. "I" Statements An "I" statement is a component of assertive communication that allows an individual to take responsibility for her thoughts and emotions." Do not interrupt when someone else is speaking. Demonstrate empathy by trying to understand the situation from the other person's perspective. Active Listening Active listening allows you to increase your understanding of another person's thoughts and feelings. For example. a child asks his parent if he can go out on a school night with friends even though he has not completed his homework. this can disturb the flow of conversation and may cause a power struggle. When a problem exists. An article on effective communication published by the University of Main gives the example "you know that's not right" and replaces it with "I see it differently than you do. but it is important that you respect them. "You feel like you have tried several options and are not sure about what step to take next." This communication skill helps the speaker feel like she is being understood and gives her the opportunity to clarify and add more detail if necessary. To demonstrate this communication skill. This communication skill discourages the speaker from placing blame on an outside person or event. You do not have to agree entirely with the other person's thoughts and opinions. This can be accomplished by summarizing the main idea of the speaker's message. show that you are listening by focusing intently on the person speaking. The parent and . both individuals must work collaboratively to formulate a list of potential solutions as well as trade-offs that they will agree to.

they often do not say it as clearly as they should. Even if their languages are the same. Noise 2. but the parent will pick him up at a designated time so he can complete his homework before bedtime. Problems can develop at all three of these sources. as openly. Unethical communication 10. Speakers often are not clear themselves about what they mean. Closed minds 9. resulting from poor communication. as both a cause and an effect. They may hide their true feelings or ideas intentionally or unintentionally. people often get confused about other people's messages. for example.child compromise that the child can go out. and as accurately as they do when relationships are not strained. which almost assures that what they say will be unclear as well. Incorrect choice of medium 6. Communication involves at least two parties--the speaker and the listener. or the media. communication problems often develop because people in conflict do not communicate with each other as frequently. Lack of trust 11. Message complexity 7. can easily cause a conflict or make it worse. Lack of interest Example Almost all conflicts involve communication problems. Lack of knowledge 4. Language 5. once a conflict has started. COMMUNICATION CREATE A PROBLEM Following are the main problems 1. Further. Even when people know what they mean. culture acts like a lens through . Misunderstandings. Thus communication is central to most conflict situations. Either way. Sometimes there are third parties: in-between people who carry messages from one person to another. Deficiency in communication skills 8. Distortion 3. which has such transmission of information as its primary goal. This is especially common when people from different cultures try to communicate.

which we see and interpret the world. Thus intercultural communication is especially prone to errors. . If their cultures are different. it is easy for the same statement to mean one thing to one person and something different to someone else.

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