Havertown, PA 19083  h) 610.446.3699  m) 610.500.3323 

INFORMATION TECHNOLOGY EXECUTIVE Enterprise Application Systems…Project Management…Process Improvement
Award-winning transformation executive who combines extensive business and technical experience to actively improve all enterprise systems. Serve as highest level of elevation across complex, business-critical projects and consistently chosen as key member of numerous task forces to ensure operational excellence, regulatory compliance, customer satisfaction, and cooperative strategic partnerships. Corporate leader who brings a positive management style and can establish, strengthen, and align teams to enthusiastically achieve corporate objectives. Certified Agile Methodology Scrum Master and Six Sigma Green Belt with MBA concentrated in Information Systems and Accounting. Profit & Loss Strategic Planning Risk Assessment & Mitigation Complex Negotiations Enterprise Technology Solutions Human Capital Development Client & Vendor Relations Change Management Program Management

ENDO PHARMACEUTICALS, Chadds Ford, PA 2009 – 2011 Associate Director, Financial Systems Served in leadership role to restructure Corporate financial and procurement systems /processes supporting company's dynamic growth via 3 major acquisitions totaling over $3.0B. Championed $2.0M project to select, develop, and implement Hyperion Financial Consolidation and Planning applications to enhance current systems. Sourced 3rd-party vendors, managed resources and status, defined SAP interfaces, monitored progress, and resolved issues to ensure deliverables were met. Leading role to search for technologically more advanced systems/processes for Corporate Procurement. Identified and selected IT cloud-computing solution for spend analytics, procure-to-pay, eSourcing, and supplier management. Increased AP system integration/reporting by implementing CONCUR expense tracking across newly acquired Healthtronics division. Assessed processes and developed blueprint to ensure compliance with state and federal agencies to satisfy data collection and reporting requirements for Aggregate Spend defined in the Sunshine Act. Cultivated strong relationships with internal partners to implement initiatives like product profitability and integrated financial reporting to bring about needed change in tracking products and streamlining reporting. QUEST DIAGNOSTICS, Norristown, PA 1999 - 2009 National Director, Employee and External Client Help Desk Services (2007-2009) Managed newly centralized Help Desk Services supporting 38K employees and 80K external customers. Oversaw $15M budget and team of 115 through 3 direct reports servicing internal employees and 3 client help desk locations. Established call answering/problem resolution metrics enhancing ability to service 20% call increase to support business need to centralize operations and to rollout new features for National Physician Office system. Recognized with corporate award as member of 1st national IT reorganization team to deliver $5M savings. Instituted call flow, training, and scheduling programs to deliver enhanced support (via a Google partnership), which promoted greater adoption and increased market share. Director, Information Technology for Philadelphia Business Unit (2005-2007) Volunteered to direct 14 developers, 4 infrastructure specialists, and 24 client systems staff members to manage, optimize, and support laboratory testing services to the tri-state area with full P&L accountability of $10M. Granted Key Award by President and Eastern Region Management Team for achieving 8% increase in electronic orders while most business units struggled to earn 1-2% increases. Enabled corporate wide 5% increase of e-orders from customers by sharing lessons learned with business units. Trained staff to effectively resolve customer issues by providing formal training for hard and soft skills. Implemented new Standard Operating Procedures, including mandatory 30-second call answering, promoting the growth of the business unit to become one of the largest in the company. Director, Financial and Purchasing Systems Development (1999-2005) Following acquisition of SmithKline’s Clinical Labs Division by Quest Diagnostics appointed by CIO to integrate teams, systems, and processes across financial /purchasing operations. Managed 30 staff through 3 direct reports, 14 PeopleSoft consultants, and budget of $20M.

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Converted both SmithKline and Quests’ legacy financial systems to PeopleSoft across all 30 business units. Led upgrade to web-based PeopleSoft 8 to provide remote access, enable scalability, reduce data access time by 30%, streamline month-end procedures by 20%, and integrate with CONCUR expense reporting earning accolades from new corporate leadership and users. Spearheaded the implementation of the company’s 1st Intranet system. Prepared business unit leaders to encourage their staff of 28K to accept the impending system changes by arranging for comprehensive training, and communicating productivity enhancements and corporate benefits. Partnered with user representative to coordinate status reporting to meet Sarbanes-Oxley requirements. Ensured 99% uptime and 0% financial loss by retraining development team to support PeopleSoft technology and centralizing performance monitoring by infrastructure and development teams. GLAXO SMITHKLINE (formerly SMITHKLINE BEECHAM), Collegeville, PA 1981 – 1999 Director, Financial, Human Resources & Sales/Marketing Systems Development (1996-1999) Selected to manage the design, enhancement, and support of new and existing financial, human resources, and sales/marketing systems with responsibility for 30 staff members and $10M budget. Vastly improved annual budget process with implementation of new budgeting and reporting system. Led project team rewarded for completion of major companywide redesign of cost accounting system to meet new regulatory customer ordering requirements to satisfy imposed governmental guidelines. Director, Billing Systems Development (1992-1996) Promoted to turnaround standardization of database-driven national billing system in response to rapid acquisition growth. Led team of 70 in full life-cycle development and rollout of major enhancements. Managed $15M budget. Liaised between billing and IT to gain buy-in, define requirements, track project plan, and report status. Successfully standardized 13 separate billing systems and resolved major batch cycle processing issues. Enabled centralized analysis and reporting of key business metrics through 10 subsequent company acquisitions thus sustaining established billing standardization processes and effectively supporting business growth. Enhanced partnership with managed care clients as a result of membership on the Cigna Core Team charged with defining process and technology solutions for data sharing with Cigna and additional managed care clients. Manager, Billing Department Financial Systems (1987-1992) Enhanced relationship between billing and technology functions in response to major business automation initiatives. Collaborated with National Priority Committee, credit and collection leadership, and remote billing sites to ensure the capture and integration of key enhancements into highly transactional billing and financial systems. Managed $5M budget. Corporate Information Systems Auditor (1981-1987) Completed 60+ financial and operational audits across all 5 divisions domestically and internationally. Certified as CISA. PwC (formerly PRICE-WATERHOUSE), Philadelphia, PA 1977 – 1981 Senior Management Consultant Evaluated IT controls during EDP audits for diverse clients. Developed expense control system for Philadelphia high-speed line.

MBA – Information Systems and Accounting, Temple University, Philadelphia, PA, Evening School BA – Mathematics, La Salle University, Philadelphia, PA 4 Information Systems graduate courses, University of Pennsylvania, Philadelphia, PA Certified Six Sigma Green Belt Certified Agile Methodology Scrum Master (CSM) Certified Information Systems Auditor (CISA) Army Reserves, 6 years

Member, Cloud Computing Consortium Member, Technical Executives Networking Group (TENG) Member, Greater Philadelphia Senior Executives Group (GPSEG) Member, Biotech and Pharma Professionals Network Member, Scrum Alliance Member, Temple and LaSalle Alumni Groups Former Member, Society for Information Management (SIM) Member Biotech & Pharma Professionals Network

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