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Curiosity.Competency Based Interview Guide Question Bank Competency: Solving Problem Probing Questions (Please note that these are indicative questions for your use. (1) When have you had to produce results without sufficient guidelines? Give an example (1) When a logical approach to a problem is ineffective. The numbers in the bracket indicate which competency or behaviour they match with on the right. Seeks to fully understand the issue at hand What steps do you follow to study a problem before making a decision? Give an example of your approach and how it worked. You may get evidence of multiple behaviours and competencies from a single question) Competency/Behaviour that needs to be assessed. Asks probing questions to understand . how do can come up with a solution? (1) Tell us about a time when you had to deal with different or conflicting points of view concerning the best course of action to take for your organization. What was the issue? How did you handle it? (1) 2. Innovation. Rigor. Resourcefulness 1.
issues better How does asking a lot of questions make you feel? (2) What is your approach for understanding something new? (2) 3. Shows eagerness and restlessness to learn and grow How do you feel when something does not make sense? (2) Do you like doing things in a new way? Do you think it is worth it? (3) Have you ever felt stagnated? What were the circumstances under which you experienced this? What did you do? (3) How have you handled special responsibilities or assignments that have been given to you that may not be part of your routine? (3) 4. Gets excited about new ideas and creative discussions stimulate them How do you stay current in your area of expertise? (3) What is the next thing that you need to learn? (3) .
‘Copies’ smartly. Pays great attention to detail and validate data. input and output What kinds of things really get your excited? (4) How often do you discuss and work with colleagues to think up new systems and styles of working? (4) How do you keep up-to-date with current updates/happenings and how it impacts the organization and. in-context. (5) 6. What have you done in the last year to improve your knowledge? (3) 5. and with attribution & pride Do you find it hard to just summarize things and not cover every detail you think others need to know? (5) Tell us about a situation where attention to detail . more specifically. your job? (4) When was the last time you had a project that really energized you? (4) Have you ever had a situation where you had a number of alternatives to choose from? How did you go about choosing one? (5) Do prefer to work with the "big picture" or the "details" of a situation? Give me an example of an experience that illustrates your preference.
(5) Give us an example of the ways you check the accuracy of your work. (5) How do you ensure understanding of detail by your customers / team members? (5) How would you train your team members to be detail oriented? (5) How would you approach an assignment where you need to design/set up processes for a specific function (eg HR)? or design a real estate website? (6) .was either important in accomplishing an assigned task.
Competency: Influencing People Probing Questions Probing Questions (Please note that these are indicative questions for your use. The numbers in the bracket indicate which competency or behaviour they match with on the right. how does it make you feel? (2) How do you make sure that the team spirit or morale is high most times even under pressure? (2) . courage. Passion. Communication 1. You may get evidence of multiple behaviours and competencies from a single question) Competency/Behaviour that needs to be assessed. Is non-judgmental and tend to focus on issues Tell us about a time when you had to help two peers settle a dispute. Reflects a positive attitude which is infectious What do you think of your last boss? (1) Tell us about the individual you like most and about the individual you dislike most (1) When things don’t go your way or the way it should. How did you go about identifying the issues? What did you do? What was the result? (1) 2.
co-worker. How would your present boss describe your attitude towards work?(2) 3. (3) Good leaders deal with corrective feedback in a manner that inspires accountability and behavior change among colleagues and direct reports. Share a situation that demonstrates your capability to do this. for which you were not personally responsible. or supervisor because you didn't think saying "yes" would be right. Gets to the point quickly and are generally articulate customer. (3) If you were confronted about an error. how would you explain (3) . Voices opinions and thoughts without worrying about the impression it will create How do you handle circumstances at work that make you feel temperamental or cynical? (2) What has been your major work related disappointment? What happened and what did you do? (2) Describe a situation where you had to say "no" to a 4.
What made your communication effective? (4) Tell us about a time when you had to present complex information. (4) What steps will you take to clarify unclear information. or instructions with regard to your work? (4) Tell me about a time when you had to be very careful in communicating delicate information. What was the possible risk involved and how did you go about it? (4) Describe a situation when you were able to strengthen a relationship by communicating effectively. Tell me about a time when you varied your communication style to suit your audience (4) Tell us about a time when you needed to persuade someone that your idea or way of thinking was right. How did you fo about it? (4) Describe a time when you were faced with objections from a customer or colleague. How did you ensure that the .
You may get evidence of multiple behaviours and competencies from a single question) Describe a change that occurred in your work environment. How did the change affect you? How did you respond to the change? (1) Behaviour: Flexibility. Describe your involvement.other person understood? (4) Competency: Adapting Approaches Probing Questions Probing Questions (Please note that these are indicative questions for your use. Awareness and Honesty 1. The numbers in the bracket indicate which competency or behaviour they match with on the right. Responds to change with a positive attitude and a willingness to learn Tell us of a time when you have had to reprioritise your response/action to changing business requirements/strategic needs (1) .
Understands his/her own weaknesses and strengths When you have difficulty persuading someone to your point of view. Is comfortable with different ways of doing the same thing Describe a situation where things changed dramatically without much warning and how you handled the situation. (4) Tell us about a specific time when you had to handle a tough problem which challenged fairness or ethnical issues (4) . what do you do? Give an example.2. tell me more about it. Has no problem admitting mistakes If we hired you for this job what kind of support will you need to achieve maximum productivity (3) What was the most useful criticism you ever received? (4) How would you manage a situation where you believed that something was not in compliance with professional ethics? Have you ever faced such situation? If so. (1) 3. (2) What are your strengths and weaknesses? (3) In your last review what came up as your strength? Does your family or peer group agree with it? (3) 4.
a problem in your work performance. customer Focus. Responsiveness.When you have been made aware of. Consistently delivers large amounts of work How do you go about planning for multiple assignments which are all fairly important (2) 3. You enjoy working hard and moving closer towards your goals 2. Accountability.(1) Competency/Behaviour: Impact. The numbers in the bracket indicate which competency or behaviour they match with on the right. Amazingly quick to get back to people Do you consider emails/sms/blackberry to be an . or have discovered for yourself. Championing Efforts 1. You may get evidence of multiple behaviours and competencies from a single question) Give an example of an important goal that you had set in the past and tell us about your success in reaching it. what was your course of action? Can you give an example? (4) Competency: Delivering Results Probing Questions Probing Questions (Please note that these are indicative questions for your use.
intrusion (3) Do you switch off the phone after a certain time in the evening? (3) 4. Great at putting yourself in other’s shoes How does it make you feel when can’t keep a commitment you had made?(4) When faced with a problem do you ever view it from the other person’s point of view? Can you give me a recent example? (5) Describe a time when you had to deal with a unique customer complaint? What were the objectives? What was the outcome? (5) Tell me about a time when a customer made unreasonable demands …why were they unreasonable? What did you do? What was the end result?(5) . Always do what you say What in your opinion are the right timeframes of responding to smses and emails (3) Have you ever promised something to someone knowing that you can’t deliver it (4) 5.
Give an example of the time you provided service to a customer /stakeholder beyond expectation. (6) Describe a situation when you demonstrated initiative and took action without waiting for direction. How did you identify the need and how did you respond? (5) 6.(5) Give examples of projects/tasks you started on your own. Always willing to try something new How do you encourage a customer-focused culture in your team? What do you do exactly and what results have you seen? (5) How do you handle negative feedback from very angry clients? How do you respond to him/her? (5) Describe a time in which you felt it was necessary to modify or change your actions in order to respond to the needs of another person. What was the outcome?(6) In the last 6 months what skill/hobby did you pick up? (6) .
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