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Igor Sikorski Cisco Systems CEE
© 2006 Cisco Systems, Inc. All rights reserved.
• Cisco CallManager 5.0 • Appliance model and administration • Expanding SIP portfolio • Enhancements • CCM 4.x or 5.x ?
© 2006 Cisco Systems, Inc. All rights reserved.
Cisco CallManager 5.0 Themes
• Appliance model
Improved installation and upgrades
Enhancements Licensing compliance
• Expanding SIP portfolio
SIP line side Enhanced networking Presence
© 2006 Cisco Systems, Inc. All rights reserved. 3
Choice of Platform for CallManager
Platform Model CM Releases
Windows Server Model
Release 4.X Future Releases – Consistent Features, choice of Platform
© 2006 Cisco Systems, Inc. All rights reserved.
• Cisco CallManager roadmap • Appliance model and administration • Expanding SIP portfolio • Enhancements • CCM 4.x or 5.x ?
© 2006 Cisco Systems, Inc. All rights reserved.
6 . Inc. 7825. All rights reserved.Cisco CallManager Appliance • Complete hardware software solution • Alternative operating system Improve installation and upgrade Increased security and reliability • Software solution Cisco Security Agent included as with Windows version • Interfaces provide access to system Administration via CLI and GUI Third-party access is through documented APIs • Supported on Cisco MCS servers 7815. 7835 and 7845 © 2006 Cisco Systems.
7 .x to install • Upgrade simplicity Install upgrade while in service Reduced downtime—Less than a quarter of the time • Increased resiliency System locked down to external applications Removes Windows security issues More secure • Software can be loaded on approved HP and IBM server Pre-loaded Cisco MCS server will save installation time © 2006 Cisco Systems. All rights reserved. Inc.Cisco CallManager Appliance Benefits • Reduced installation time Software pre-loaded on MCS servers Faster Install time—Less than half the time of CM 4.
Appliance Model Installation • Ships with application preloaded • Administrator powers up the system • Provide removable media with network config file or enter via CLI. Berbee © 2006 Cisco Systems. 8 . such as IP Address • Ready for configuration via Cisco CallManager GUI • No access to OS is available or necessary No Linux knowledge or training required “When I arrived at training.” Jerry Steinhauer Senior Voice Engineer. Inc. I believed that we will need shell access to the appliance. All rights reserved. After understanding the capabilities of RTMT and CLI. I’ve changed my mind.
Appliance Model Upgrade Once on the appliance • 2 partitions • System running on partition A • Load upgrade on partition B while A is running • Migrate Database then switch from A to B • If problem occurs with upgrade can switch back to partition A Upgrades to appliance direct from: • 4. 9 . 4. then subscribers upgraded to 5.1 • Upgrade from 4.0. then 5.0 Servers require a minimum 2G DRAM and 72 Gig Hard Disk © 2006 Cisco Systems.x. All rights reserved.2 is available in later release • Upgrade from 3.x • Note: All CM 5. Inc.0.3(5) will require upgrade of the publisher to 4.
Inc. 10 Configuration Performance Accounting Diagnostics and Troubleshooting . All rights reserved.Appliance Management Approach Functionality Fault Approach SNMP Traps—RIS and syslog-MIB E-mail and Pager Notifications Serviceability SOAP Polling DVD/USB/CLI to configure web access Existing Cisco CallManager User Interface AXL SOAP access to DB Serviceability SOAP API Real-Time Monitoring Tool (RTMT) (s)FTP push for CMR records SNMP—Platform Statistics (s)FTP push for CDR records Trace Collection Tool—Syslog/trace files RTMT © 2006 Cisco Systems.
All rights reserved.Administration Enhancements • Administration improvements • Cisco common look and feel • Windows Internet Explorer for access to GUI • Licensing compliance • Administration Improvements Easier and quicker user add and delete Line Improvements—Arrange lines on 7914 Copy station Quick password reset Scheduled provisioning (BAT) © 2006 Cisco Systems. 11 . Inc.
Inc. poweroff. security • Service – list. inactivelog.Cisco CallManager Command Line Interface (CLI) CLI used for initial set up and troubleshooting Commands include: • Ping. All rights reserved. start. 12 . gw. ip. install • Show files install XXX • Set password – admin • Set – dhcp. security • Show files – weblog. stop • set/get trace levels © 2006 Cisco Systems. switch-ver • Show – status. Traceroute • System – restart. hw. activelog.
All rights reserved. Inc. 13 .CLI Example © 2006 Cisco Systems.
Inc. All rights reserved. 14 .Licensing Compliance • Cisco CallManager licensing compliance for: Devices Application • Device licenses The maximum number of provisioned devices (IP phones. video devices) in CM database will be tracked and enforced Customer will only be able to support the number of devices they have purchased licenses for • Application licenses The CM software will be tied to a server via mac address The number of nodes is enforced • Licenses will be created and distributed in accordance with Cisco FlexLM process used for Cisco Unity today © 2006 Cisco Systems.
Agenda • Cisco CallManager roadmap • Appliance model and administration • Expanding SIP portfolio • Enhancements • CCM 4. Inc. 15 .x ? © 2006 Cisco Systems.x or 5. All rights reserved.
All rights reserved. Inc. 16 .Cisco Has a Long History in SIP Drive new applications to market Introduce SIP support on Cisco Platforms & new products Drive Protocol Development to Maturity IP Phones Voice Gateways RFC 2543 PC-to-Phone Softswitch/ Network Gateway Integrate SIP into Cisco solutions MVS VIA Voice Portal CLEC services Cisco Unity SRST Enterprise IP Communications Conferencing IP Phone Messenger Productivity Portal Call Manager MeetingPlace IP/VC Proxy Server RSVP 3PCC 3GPP NAT/FW Regulatory RFC 3261 © 2006 Cisco Systems.
no video. All rights reserved. etc. SCCP MGCP H. Basic audio calls only – no SIMPLE/presence support.323 CTI SIP 17 .X SIP support limited to trunk-side interfaces only. © 2006 Cisco Systems.SIP Support In CallManager Release 4. Inc.x Gateways SIP Trunk Conf/ Xcode SIP Network Cisco SIP Proxy Server (CSPS) DSP Resources Rich-Media Conferencing Video Endpoints SIP Apps Unified Messaging CTI Apps Cisco and 3rd-Party Phones Soft Phones SIP SoftClients SIP Phones SIP Gateways CallManager 4.X CallManager 4.
Current Cisco SIP Product Portfolio Cisco SIP Proxy Server Cisco IOS including Voice Gateways. Cisco CallManager Express Cisco IP Phones Cisco PIX Firewall 2-port FXS Gateway Cisco ATA 186/188 Cisco Softswitch BTS-10200 and PGW 2200 Cisco Unity Cisco MeetingPlace Express Cisco CallManager Linksys IP Phone Linksys Phone Adapter Cisco MeetingPlace 8100 18 © 2006 Cisco Systems. All rights reserved. Cisco SRST. Inc. . IP-IP Gateway.
SCCP. native SIP and SIMPLE support on both line-side and trunk-side interfaces (for both audio and video calls) with integrated presence on phones and applications. MGCP. KPML and RFC 2833 support for DTMF. © 2006 Cisco Systems..0 CallManager 5. seamless protocol inter-working between SIP.. Inc.323.0 Gateways CCME Carriers / Other PBXs CallManager 5. TLS and Digest Authentication for security. 19 .Cisco SIP Enterprise Solution CallManager Release 5. H.0 MeetingPlace / MP Express Cisco Unified Presence Server Unity / Unity Connection Soft Phones Microsoft LCS IBM Sametime CTI Apps Cisco and rd-Party Phones 3 Cisco Unified Video Endpoints Communicator SCCP MGCP H. RSVP support for topology-aware Call Admission Control. All rights reserved. TAPI/JTAPI. and much more.0 integrates rich.323 CTI SIP/SIMPLE/KPML CallManager 5.
All rights reserved. Inc.0 Seamless Support for SCCP and SIP SCCP SIP CallManager SCCP Phones 3rd-Party SIP Phones (Basic and Advanced) © 2006 Cisco Systems. SIP Phones 20 .CallManager 5.
Inc.Standards-Compliant SIP Phone Support in Cisco Unified CallManager Cisco Unified CallManager and Unified CallManager Express Cisco Unified IP Phones Running SCCP 3rd Party SIP Phone (RFC 3261 Compliant) © 2006 Cisco Systems. Cisco Unified IP Phones Running SIP 21 . All rights reserved.
digit analysis and routing) © 2006 Cisco Systems. Inc.g. All rights reserved.SIP Line Side Support • IETF standards-based RFC 3261 for basic SIP interoperability SIP RFCs for feature support • Support of industry wide accepted SIP behaviors SIP registration SIP basic call SIP ‘Best Practices’ for core feature support • Support key Cisco CallManager call control features Link into core CallManager call control Support for Core CTI based applications • Support of third-party SIP phones Support—SIP standards based desktop features from third-party phone as well as core CallManager call control features (e. 22 .
call park. RFC3311 (UPDATE)—Basic call. placed. pickup. Conflist. call forward no answer • Replaces header—Shared line: Remote resume • Join header—Shared line: Barge • RFC3265 and Dialog package—Shared line: Remote state notifications • RFC3265 and Presence package—BLF. other group pickup. Inc.0 SIP Line Side Standards Support • RFC3261. parked call retrieval. • RFC3264 (offer/answer). speed dialing. shared line: basic call • RFC3515 (REFER. remove last participant. call by call calling line ID restriction (call by call CLIR) • Diversion header—Redirected number ID service (RDNIS). early attended transfer. call select. meet-me. hold and resume. dialed number ID Service (DNIS). OOB DTMF • RFC3265 + RFC3842 MWI package (unsolicited notify)—Message waiting indication • Remotecc—Adhoc conferencing. missed. also replaces and referred-by headers)—Consultative transfer. 23 . shared line: Privacy © 2006 Cisco Systems. group pickup.CCM 5. calling party name ID (CNID). call forward all activation. immediate diversion. music on hold. call forwarding (e. All rights reserved. abbreviated dialing.g. call forward busy. RFC3262 (PRACK). 3-way calling (local SIP phone mixing). blind transfer • Remote Party ID (RPID) header—Calling line ID (CLID). distinctive ringing. 486 and 302 support). received calls lists • RFC3265 + KPML package—Digit collection.
All rights reserved.Overview of Phone Models in CCM 5. 24 .0 SCCP Only 7902 7910 7920 7936 7985 Communicator ATA-18x VG248 Basic SIP 7905/7912 7940/7960 Very Basic SIP 3rd-Party SIP Phones “Existing” SIP Phones Advanced SIP 7911 7941/7961 7970/7971 Unified Communicator “Enhanced” SIP Phones © 2006 Cisco Systems. Inc.
• The initial screen will show the MAC address trying to acquire an IP address (if using DHCP) where the icon is and will remain until an address is obtained Typically this icon box will be mostly a checkbox meaning the .loads file being loaded Upgrading… Current file being processed 0% © 2006 Cisco Systems. All rights reserved. 25 .Firmware Upgrade/Downgrade User Interface Enhancements on 7911/41/61/7x Phones • Upgrade screen has been improved in 8. Inc.0 to more accurately display the status as the phone is loading new firmware.loads file is authenticated and being downloaded • Icons: Queued Downloaded Authenticated Error Written Waiting .
26 .e.0(1) IPMA Attendant Console Video Telephony support (i.Almost 100% Feature Parity • SCCP features not in SIP in 5. All rights reserved. VT Advantage cannot associate with a phone running SIP firmware load) Join Softkey Direct Transfer Softkey Local Tone-on-Hold FAC/CMC 7914 MCID Drop any Conf Participant © 2006 Cisco Systems. Inc.
Inc. All rights reserved.3rd-Party Products support with Cisco CallManager? • TDP-Approved Products: “Yes” Interoperability testing required by external test lab Test plan provided by Cisco Covers any licensed value-added technology as well as basic interoperability Cisco compatibility logo awarded upon successful test completion Cisco TAC will provide coordinated support • Generic (non-TDP) Products: “No” Cisco provides no guarantee of interoperability Interoperability testing outsourced to external testing lab Cisco-provided test plan covers subset of CallManager-supported features Pass/fail test results posted on web site maintained by test lab Cisco TAC will not troubleshoot problems that appear only with 3rd-party product © 2006 Cisco Systems. 27 .
Device Types for 3rd-Party Endpoints Device Type SIP Features Signaling and Media Encryption Number of DNs Wireless (802. 28 .11 or Dual Mode) Video “3rd Party Basic” Limited RFC 3261 and related RFCs No 1 max No No “3rd Party Advanced” All Supported SIP Features Yes 8 max Yes Future* © 2006 Cisco Systems. Inc. All rights reserved.
RFC based SIP Features Offered to 3rd-Party Basic Clients For CallManager 5. 29 . All rights reserved. Inc.0: Call Hold and Resume Transfer Unattended Transfer Attended Call Forwarding All Call Forwarding No Answer Call Forwarding Busy Incoming Call Screening Outgoing Call Screening Multiple Calls per Line Calling and Connected Line ID Calling and Connected Name ID Message Waiting Indication Three-Way Conference Calling Call Forking Speed Dialing Multiple Lines per Phone © 2006 Cisco Systems.
MWI REFER requests.0 Upgraded to support RFC 3261 • Enhancements include: Communications between CM Clusters Interfaces to Applications—Video. out of band DTMF negotiation to reduce MTP usage • Technology Developer Partner Program testing Testing of third-party applications connected to the SIP Trunk © 2006 Cisco Systems. All rights reserved. Inc. 30 .SIP Trunk Enhancements • SIP Trunk interface Originally available with Cisco CallManager 4. 3xx redirection responses.
txt—Diversion header • RFC2976—INFO • RFC3311—UPDATE • RFC3262—PRACK • RFC3264—Offer/answer • RFC3265—SUBSCRIBE/NOTIFY infrastructure • RFC3856—PRESENCE package • Draft-ietf-sipping-kpml-04. ACK. REFER w/Replaces) • Draft-ietf-sip-privacy-04. TLS. Inc. bye.txt—Remote party ID (RPID) header • Draft-levy-sip-diversion-08. digest authentication. redirection 3XX. 5XX and 6XX response codes • RFC 2833—DTMF • RFC3515—Inbound REFER (in-dialog as well as out-of-dialog) • RFC3891—Replaces header (INVITE w/Replaces. SIPS URIs.txt—KPML package (Out of band DTMF) • RFC3842—MWI package (unsolicited NOTIFY) © 2006 Cisco Systems.0 SIP Trunk Standards Support • RFC3261—Invite. re-invite. 1XX responses.Cisco CallManager 5. 200OK. 31 . All rights reserved. cancel. 4XX.
Cisco SIP Enterprise Solution CallManager 5. Inc.0/CallManager Express 4.0 CallManager Express CallManager Local Gateways Conf Conferencing Presence Server SIP Network SIP Voice Mail Cisco MeetingPlace SIP Apps SoftPhones Unity Unified Messaging CTI Apps SIP Gateways Conf SIP Conferencing SIP Phones SCCP MGCP H. All rights reserved.323 CTI SIP 32 IP Phones (SIP or SCCP) SIP Soft Clients © 2006 Cisco Systems. .
0 • Appliance model and administration • Expanding SIP portfolio • Enhancements • CCM 4.x or 5. All rights reserved.Agenda • Cisco CallManager 5.x ? © 2006 Cisco Systems. Inc. 33 .
Status Unknown Busy Idle 34 .Cisco CallManager 5. Inc.0 Presence Features Presence Indication available with: • Speed-dial buttons • Call history logs • Directory Icon Description SpeedDial Presence & SpeedDial Presence & SpeedDial © 2006 Cisco Systems. All rights reserved.
35 .Speed-Dial Buttons • LED lamp and icon indicate busy/Idle/ unknown state • CCM groups used for restricting access. All rights reserved.Presence . provided in future release Busy/Available Presence Indicator © 2006 Cisco Systems. option provisioned by CCM admin • Alerting state and call pickup not available. Inc.
36 . Inc.Call History Logs and Directory • Presence enabled call logs and directory allow users to check line state of others before placing calls • CCM groups used for restricting access Busy/Idle/Unknown Presence Indicator © 2006 Cisco Systems. All rights reserved.Presence .
Inc.Introduction Video Telephony Solution Components 3rd-Party SCCP Video Endpoints 3rd-Party H. 37 .323 Gatekeeper Cisco IP/VC H.320 Gateways GK Cisco VT Advantage Cisco CallManager New Cisco IOS H.323 or SIP Conference Bridges + MeetingPlace Integration New Cisco IP/VC SCCP Conference Bridges MTP MTP/Transcoders with Pass-through Codec support © 2006 Cisco Systems. All rights reserved.323 or SIP Video New Endpoints Cisco IP/VC H.
All rights reserved.0 + Cisco VT Advantage 2. Inc. H. Will be added in a future phone firmware release • Seamless inter-working of video calls with RSVPbased Call Admission Control © 2006 Cisco Systems.0 • Video support on SIP Both line-side and trunk-side H.323 and SCCP video endpoints • Cisco IP Communicator 2.261.263 and H.0 Note: VT Advantage is not supported on SIP phones in this release. 38 .Video Telephony Enhancements in CallManager 5.264 (SIP and SCCP) RFC2976 SIP INFO Method used for video media channel updates such as Picture Fast Update and Picture Freeze • Seamless inter-working of video calls between SIP. H.
x <locally configurable> / 12345 • No Directory Plug-in • No schema extensions needed to integrate with corporate directory • No Cisco application data stored in corporate directory – No application dependency on availability of corporate directory • No dependency between user provisioning and authentication functions © 2006 Cisco Systems. Inc.CallManager 5. 39 .0 Directory Architecture New approach • No embedded DC Directory – All user information stored in database – Passwords / PINs reset during upgrade from 4. All rights reserved.
Netscape/iPlanet) IMS WWW Authentication S TP HT CallManager 5.0 Server Authentication TP TP HT HT “EM / PAB” login CCM User Options. IP Phone 40 . CCM Administrators © 2006 Cisco Systems. Extension Mobility.Directory Synchronization Enabling Synchronization of User Data User Data Synchronization DirSync DB Authentication User Lookup DirSync tool pulls main user attributes from directory into DB User passwords are NOT sync’ed Corporate Directory (Microsoft AD. All rights reserved. Inc.
IP Phone 41 . Inc. Netscape/iPlanet) Authentication IMS User Lookup IMS can be configured to authenticate all end-users against the database or the corporate directory WWW Authentication S TP HT CallManager 5. All rights reserved.0 Server Authentication TP TP HT HT “EM / PAB” Login CCM User Options.Directory Authentication Enabling LDAP Authentication User Data Synchronization DirSync DB Corporate Directory (Microsoft AD. CCM Administrators © 2006 Cisco Systems.
All rights reserved. next time • End User authentication can be against CCM DB or AD/Netscape Directory • Application Users are always authenticated against the CCM DB © 2006 Cisco Systems. 42 . not in Customer Dir • Directory Sync will populate CCM DB from Customer Directory – once.Directory Integration Summary • No DC Directory or AD Plug-in – Optional LDAP integration built directly into CallManager • No Schema Extension in Customer Directory User info always stored in CCM DB. periodically. Inc.
Remote Office #1 Phone to agent media – not reserved. Inc. Main Office CCM CCM signaling to RSVP Agents to establish interlocation reservation. This agent is the RSVP signaling proxy for the CCM.CallManager RSVP Agent Edge router contains an RSVP Agent. RSVP Agent Reserved Path (audio stream) RSVP Agent Remote Office #2 © 2006 Cisco Systems. All rights reserved. 43 .
0 RSVP Agent IP WAN SCCP Phone SIP Phone SIP Phone SCCP Phone PSTN GW Location A SCCP Media Resource Control MGCP or H. 37xx and 38xx series platforms 44 © 2006 Cisco Systems. 2691. .Cisco IOS RSVP Agent for CallManager Allows to provide RSVP for all types of endpoints RSVP Agent CallManager 5.4(6)T on 26xx-XM. Inc. All rights reserved.323 SIP PSTN PSTN GW Location B RSVP RTP Supported in IOS release 12. 28xx.
Inc.x ? © 2006 Cisco Systems.0 • Appliance model and administration • Expanding SIP portfolio • Enhancements • CCM 4.x or 5.Agenda • Cisco CallManager 5. All rights reserved. 45 .
2(1) CCM 5.X 5. Inc.1(3) 2006 2007 4. All rights reserved.3(5) Windows Server 2000 CCM 4. 46 .Cisco CallManager Releases & Upgrade Paths 2005 Windows Server 2000 CCM 3.X 4.0(2a) 4.0(1) Shipping Upgrade Path Planned © 2006 Cisco Systems.X 3.
Inc.1(3) features and 4.1 CallManager 4.2 Capabilities and Features Voice Quality Statistics Voice Quality Statistics Includes all Includes all CallManager 4. All rights reserved.1(3) features Directed Call Park Directed Call Park Log out/in of Hunt Groups Log out/in of Hunt Groups Call Forward on Non Call Forward on Non Registered or No Registered or No Bandwidth Bandwidth IPMA on a phone IPMA on a phone DoD DoD Enhancements Enhancements Call Pickup Call Pickup Notification Notification (Audible/Visual) (Audible/Visual) Complex Passwords and Complex Passwords and password aging using password aging using LDAP LDAP Device Mobility Device Mobility Improvements Improvements (Intra-Cluster) (Intra-Cluster) IOS/CMM support for IOS/CMM support for inbound Hookflash inbound Hookflash for CCM and ISR for CCM and ISR © 2006 Cisco Systems. 47 .1 and 4.CallManager 4.
0 you won’t get: 4.0 • If you go with 4.2 you won’t get: SIP Endpoints Appliance Model with faster upgrades • If you go with 5. Inc.2 Features would be available in future releases ** CM 5.2 Features would be available in future releases ** CCM 4. releases.2 Feature Set (yet) Windows OS Access Ability to load Agents on the Server ** CCM 4. © 2006 Cisco Systems. All rights reserved. 48 .0 Features would be available for Windows in a future ** CM 5.Reasons for 4.0 Features would be available for Windows in a future releases.2 or 5.
0 provides: Appliance model—Easier to install and upgrade Enhanced administration—Less time to administer SIP Line Side Support—Choice for customers that desire a standards-based solution.Cisco CallManager 5. All rights reserved. Opportunity for custom application development—Value added services for you to provide Investment Protection – leverage existing hardware and phones – does not dictate technology Other enhancements • Cisco CallManager 5.0 was developed to reduce your expenses! © 2006 Cisco Systems. Inc.0 Summary • The appliance model is in addition to the Windows platform—Choices for customers and partners • Cisco CallManager 5. 49 .
50 . Inc. All rights reserved.Q and A © 2006 Cisco Systems.
51 . Inc. All rights reserved.© 2006 Cisco Systems.
0 Igor Sikorski Cisco Systems CEE © 2006 Cisco Systems. 52 . All rights reserved. Inc.Cisco Unified CallManager 5.
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