7212 S.

44TH Lane Laveen, AZ 85339 Hm# 602-237-9378 Cell# 623-680-6823 Virgil Harraway Objective: Seeking a career opportunity in Sales/Executive Management, Product M arketing & Development, Business Process Management, or Project Management, wher e growth and advancement would be directly related to my results. Seeking a posi tion where I may continue to enhance business development, excellent interperson al, analytical, and collaboration skills. Experience: 11/2008 present: Longevity Alliance Inc., Chandler, AZ (Headquarters-Washington D.C.) Sales Manager My current duties include strategic planning and implementation of a business m odel, which serves all 50 states, and District of Columbia as a National Indepen dent Insurance Broker with a product portfolio of Senior Market (Medicare & Medi caid), Individual, Life & Annuity, Long-Term Care, and other Ancillary Insurance plans. I am responsible for handling workforce management activities for a staf f of 60 employees, which includes Insurance Agent/Producers, Customer Service, Q uality & Compliance, and Sales Administration Support associates. I am directly responsible for all aspects of ongoing project & workflow management. The busine ss model consists of Web-based Leads, Internet Marketing strategies, and a Dire ct-Response Call Center service platform. I have developed agent training progr ams that ensure adherence to strict compliance guidelines, while at the same tim e monitoring the proper implementation of Sales strategies to provide world clas s service excellence. I have continued to apply my skills in: (SQL, SAS, Ad HOC , Workforce Management and Access Database Reporting Technologies). Recent Key S uccess Indicator: Directed staff to achieve a 50% growth in policy revenue from 2009 thru 2010, while maintaining a 96% favorable customer satisfaction rating. 9/2007 present: Colonial Supplemental Insurance, Phoenix, AZ Independent Benefits Advisor Experienced in Business to Business acquisitions. Duties include establishing e mployer benefits programs for Life & Health Insurance platforms. Strategic Terri tory Marketing and Product Development of Life, Health, Disability, and Accident insurance portfolios. Account Executive for business consumer relations. Establ ishing Broker and Business Association partnership, to open additional revenue c hannels. Handling needs analysis, product positioning, and end-to end set-up of business benefits platforms. Licensed Life & Health Insurance Producer. (Please note that I will continue to receive residual income from revenue generated from my established and vested book of business) 7/2003 9/2007: A.G.I.A Insurance Services ( TPA), Scottsdale, AZ Supervisor Insurance Services I have demonstrated the ability to adapt to various functions during my tenure with A.G.I.A. Included were supervisory duties in support of Claim departmental workflow, which included 24 Benefits Analysts. Responsible for assuring the over -all accuracy and time elements of claims processing were met. Interpreting medi cal terminology and implementing proper claim workflow methodology. I have 3 yea rs experience with (SQL, Ad HOC, and Access Database Reporting Technologies) Oth er duties include creating revenue driven workflow platforms that increase the b ottom-line revenue components for the companys over-all budget performance. Stra tegic product development, which includes cost-benefits analysis and revenue pro jections. Facility liaison for vendor and contract negotiations. Example: the cr eation of a new Telesales unit, which has developed new marketing channels for v arious large-size insurance carriers and their products. Some claims processing

and telesales clients included New York Life, Hartford, Union Labor Life, Cigna, and Allianz. I was accountable for all aspects of ongoing project and workflow management, t o ensure proper implementation of strategies to provide world class service exce llence. Initiated successful process improvements using Six-Sigma and critical p roblem solving techniques. I have successfully taken the lead on projects that h ave improved efficiency and enhanced departmental infrastructure. I was responsi ble for the Document Services and Corporate Service infrastructure for a service center comprised of 100+ Associate and Management staff. Other duties included setting goals and objectives. Handling workforce manageme nt activities that improve processes and unit costs efficiencies. Coaching and d eveloping a staff to meet and exceed all productivity measures and improve quali ty. Personnel functions which include performance reviews, development planning, and enhance system training (Genelco AS-400 System, and other web-based applica tions). Facility liaison contact for service and product vendors. Successful adh erence to monthly budget thresholds & budgetary variance, SQL and Ad-Hoc, Access data-base reporting. Additional Employment History-Listed Below for dates 10/1986 thru 7/2003 11/2001 7/2003: Conseco Financial, Tempe, AZ Marketing (Licensed P&C, L&H Producer) Direct sales of American Bankers, Assurant Group, and American Family insurance products. Exceeded targets of 125k net new business monthly with and average of 172k monthly. Maintained levels of performance during company downsizing and ba nkruptcy. This demonstrated the ability to adapt to change in the business proce ss model. Acquired valuable experience and knowledge of the insurance industry a nd the fast paced adjustments to market conditions that is required for success. Key Success: I averaged in top 3% of 21 Capture Agents. 01/1996 07/2001: American Express, Phoenix, AZ Supervisor Commercial Credit Major duties include: Leading a team of 20 Associates in achieving Shareholder, Customer, & Employee satisfaction metrics: Assure accountability and accuracy i n servicing customers and internal partners: Capacity planning and assisting in achieving risk management goals: Productivity evaluations and development planni ng for a team consisting 20 professional level direct reports: duties also inclu ded project implementation and results tracking. Recognized for excellence in coaching and developing direct reports to above ex pectations on business objectives. Recognized for being the lead on a project, which resulted in a net save of 365 k per year on Dunn & Bradstreet usage for American Express. 01/96 07/98: American Express Phoenix, AZ Commercial Credit Analysts Responsible for providing excellent customer service while controlling credit l osses. Experienced in working with Corporate, Small Business, and Government acc ount. Other duties included assisting with customer escalations, monitoring, per formance and efficiency tracking. 12/93 10/98: Harraway Truck & Part Sales, Phoenix, AZ Operations Manager: Supervision, Payroll (For 7 employees), Insurances-Workers C ompensation, Financial reporting, compliance & regulation controls. Sales and ma rketing of product service line. 12/91 11/93: AT&T, Vodavi, and Premier, Phoenix, AZ Telecommunications Agent: Through territory sales and marketing I have generated revenue from telecommunication systems and business long distance networks.

09/89 10/91: Enterprise Leasing (Enterprise Rent-A-Car), Gaithersburg, MD Management/Sales Assistant: Established long term corporate accounts through dir ect sales and marketing of product service line. Other responsibilities included customer relations, administrative maintenance of accounts, general office syst ems compliance & procedures. 10/86 08/89 Norwest Financial Incorporated, Phoenix, AZ Senior Branch Credit Manager: Duties included maximizing branch profit portfolio , included: mortgage loans, Home Equity Lines, personal loans, credit cards, ins urances, and dealer sales financing. Trained Branch Credit Managers and Customer Service in all branch procedures. Loan evaluations and approvals. Education 1981- 1986 The Masters College Newhall, CA B.A., Business Administration and Management Minor Computer Databases and Information Systems Skills Overview Computer: Microsoft Project, MS Word, Excel, PowerPoint, Visio, AS400/ GUI operations and functionalities. Database Reporting & Analysis: SQL, SAS, Ad HOC, Workforce Management and Access Database Reporting Technologies. Training and Developing Certifications: Team Incentive Planning for Driving Resu lts, Situational Leadership, Coaching and Feedback, Change Management, Frontline Leadership Tools for Critical Problem Solving. Licensed P&C, L&H Producer 11/20 01 Present. Additional Skills and References are available upon request