OBJECTIVE A position as a Business Process Specialist or Program Manager related to Produc t Change Management (PLM, Design Controls), Configuration

Management (PDM), or B usiness Process Development/Implementation (QMS, ISO, etc.) My strengths will b enefit a small company needing to implement product design change controls, or a larger company with existing systems and processes they wish to exploit for cyc le time reduction and ease-of-use. I am CMII certified and bring a wealth of exp erience and creativity to any project, no matter how challenging, that is focuse d on maximizing productivity for employees and managers while reducing the cycle time of necessary business process activities. PROFILE - 14 years in the Semiconductor Equipment, PCB Manufacturing, and government con tractor industries supporting engineering, manufacturing, and related corporate objectives - Management of projects and programs for corporate change, growth, quality (ISO , QMS, CIP), mergers & acquisitions, and business software implementations (SAP/ ERP, Windchill PDM, others) - Related to business software such as ERP, PDM and PLM systems; conduting needs analysis, definining customizations, testing & implementation of software and o nline workflows, conducting training programs, and continuous improvement to imp rove business process metrics across the corporation - Depth of experience in business process analysis, modeling, and documentation; redesign & mapping of as-is and new processes to discover and exploit areas for improvement/cycle time reduction; implementing complex corporate processes to o nline workflow systems - Working with IT, developers, and internal teams to evaluate, test, and impleme nt software solutions to enable faster new product design releases, local or int ernational manufacturing, and increased employee productivity - Excellent analytical and communications skills; creative approach to problem s olving and obtaining results on time within budget - Ability to communicate effectively with business users and management as well as IT developers, software developers, and senior management - Experienced with Continuous Improvement Process (CIP), Quality Systems; ensure d external standards certifications (ISO, QS9000) were continuously awarded - Certified in Configuration Management (CMII - Recipient of numerous corporate awards for program achievements and "above and beyond" results EMPLOYMENT Engineering Business Support, Northrop Grumman; November 2008 - present -Defining, developing and enhancing online workflows in PDM system to support ke y business processes (change control, product configuration management, proposal cost estimations) -Developing and maintaining internal training materials for online and classroo m user training for PDM system & updates to business process requirements -Supporting user populations with most recent corporate requirements in PDM work flow system - Writing and illustrating custom training and user manuals for intranet user ac cess - Managing and implementing training program for major upgrade of PDM software s ystem affecting 600 users PDM/Change Control Manager, Asyst Technologies, Inc.; October 2000 - August 2006 ; Fremont, CA - Revised and implemented corporate processes that decreased cycle time by 25-75 % in Engineering and Supply Chain - Converted paper processes to 100% online workflows; created transparency and a ccurate status accounting, saving time and hidden costs of delays & corrective a ctions

- Key stakeholder in Windchill PDM implementation, including customizations anal ysis, design, test, go-live and post-live continuous improvement and development - Wrote and illustrated custom Training and User manuals, and trained employees internationally on integrated business software system - Originated a corporate master schedule of product releases and changes with si x product line managers to streamline product launches and modifications, result ing in alignment with available internal resources and customer requirements - Ensured compliance with numerous corporate ISO 9000 and Quality System Managem ent requirements, resulting in external audits with no major findings - Managed process metrics; reported monthly to corporate leadership, responsible for continuous improvements (CIP); modified online workflows to improve cycle t ime and ease of use based on user feedback and cycle time metrics - Performed on numerous transition projects teams, requiring data analysis, data scrub, metadata application, and migration to new database systems - Created new processes for rapid release engineering programs, successfully imp roving configuration management while reducing cycle time and cost - Managed 5- 10 employees with P&L responsibility Program Manager, Lam Research, Inc.; July 1997 - October 2000; Fremont, CA - Conducted root cause analysis for business units efficiency concerns and imple mented enhanced tools and processes to resolve issues and improve cycle time - Implemented faster design release process for Engineering prototypes, cutting cycle time for procurement of parts and improving quality of product documentati on - Corporate team member: transitioned, trained, and implemented SAP business sof tware and associated processes for all USA engineering divisions - Corporate team member; created web-based part number and metadata assignment s ystem that integrated with SAP and ProE, cutting cycle time from 8 hours to 3 mi nutes for a single task - Selected and deployed online document system for a business unit - Managed 2 employees Document & ECN Data Specialist, OnTrak Systems, Inc.; June 1996 - July 1997; Mil pitas, CA - Performed document and data analysis for engineering change notices, engineeri ng change requests, and engineering change orders - Ensured corporate processes and procedures were followed to support internal a nd ISO requirements - Supported engineering and supply chain personnel with document packages - Entered and maintained accurate status accounting and data within the company' s systems - Prepared weekly change control meetings; agenda, documents, and status reports Process Control Writer, Bell Microproducts, Inc.;December 1995 - June 1996; Milp itas, CA - Analyzed engineering documentation from ten client companies to ensure product s would be manufactured to the latest specifications - Maintained engineering changes within library of manufacturing process instruc tions for prototype and production printed circuit boards SOFTWARE PROFICIENCIES - Microsoft Office (Excel, Word, PowerPoint, Access, Outlook): Advanced User - PDMLink, PTC Windchill: Sr. Administrator; Workflow Mapping, Create Reports, M anage Users & Groups, Custom Training for the corporation - SAP and other ERP/MRP programs: Advanced User, Custom Training - Microsoft Project: Intermediate User - Visio, Photoshop, Adobe, SnagIt: Advanced User EDUCATION & CERTIFICATIONS - Certified Configuration Manager (CMII); University of Arizona, Phoenix AZ

PTC Windchill; Basic and Administrator training for PDMLink Intel Copy Exactly; Intel's supplier quality training Train the Trainer; at Lam Research, SAP Worldwide Implementation Trainer Management seminars/training at Lam Research and Asyst Technologies Internal Quality Auditor; at Asyst Technologies for ISO management Program Management, Certificate Program, UC Santa Cruz MFA, Florida State University, Tallahassee FL BA, Cum Laude, Wilson College, Chambersburg PA