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net INSTRUCTIONAL DESIGNER - MULTIMEDIA DEVELOPER 21 years experience as a solutions-focused, motivated professional with a compre hensive background in instructional design, training/facilitation, and coursewar e development. Effective communicator and cross-functional liaison, known for b uilding strategic partnerships and alliances. Highly versatile; quickly masters new roles, responsibilities, technologies, and environments. Reputation for in tegrity, dedication, and strong work ethic. ACHIEVEMENTS AND RELEVANT EXPERIENCE Senior Instructional Designer (Oct. 2010-Feb 2011) Cricket Communications Contract Instructional Designer assigned to new billing system implementation pr oject. Under short time frames, tasked with developing Captivate web-based trai ning simulations for an audience of five international call centers, 700 Cricket Retail Centers, Contracted Vendor outlets, and big box Cricket vendors. * Designed and developed 39 interactive, modularized system simulations, providi ng hands-on practice in ordering, billing investigation, and billing adjustments . This included extensive skills review tests and end of course evaluations. A ll WBT and testing materials were SCORM compliant and activated in an LMS enviro nment. Authored 44 step-by-step process documents, and three instructor guides for 15 planned ILT sessions. Senior Multimedia Developer/Instructional Designer (1998-2009) Qwest Communicati ons Applied strategic planning and project management skills toward creating and exe cuting innovative web-based and instructor-led training materials using the ADDI E development methodology. Maintained full accountability for setting project p lans with client, scheduling progress reviews, coaching contractors, assisting i n project implementation, tracking end of course evaluation results, and coachin g center managers on next steps. Developer skills include; basic HTML, Snag-It and Photoshop, page templates, and direct-to-page text and graphics insertion. * Appointed to serve as the Wholesale Training Project Manager and Lead Develope r for a cross-functional Communication Workers of America strike contingency pla nning team in 2005 & 2008. With experience obtained in 2005, saved $15K in print ing and distribution of materials for 2008 effort. * Led and executed course design and development for an average of 30 projects a nnually during the period 2005 and 2009. This accelerated production represents a savings of 20% development time. * Successfully completed nine WBT projects; developed and implemented over the l ast two years. * Hired and managed three contract instructional designers and two student inter ns. * Gained a strong proficiency in various technical proficiencies, including dail y user MS Office Suites, CS4 Photoshop, and basic HTML skills in Dreamweaver. * Currently using Captivate on projects to create interactive system emulations, lesson review tests, and end of course evaluations. Utilized Captivate to crea te SCORM compliant tests and evaluations with data compiled and cataloged in sea rchable format for LMS users. .
Project Manager (1998-2009) Qwest Communications Utilized strategic planning and project management skills in creating and postin g RFPs for contractor-developed training materials, including contractor selecti on, and managing contractor and center client interface. Maintained full accoun tability for setting project plans, scheduling progress reviews, coaching contra ctors on center processes, assisting in project implementation, tracking final e valuation results, and coaching center managers on next steps. * Compiled business requirements and created Request for Proposal documents for eight training development projects, ranked and rated RFP responses, and selecte d vendors. Project Manager responsible for vendor interactions including negoti ating Statements of Work, Change Orders, and authorizing vendor payment. Combin ed budgets for these projects totaled $3.7 million. BRAD COOKSON 8225 S. Trenton Way, Centennial, Colorado 80112 (720) 489-0711 * bc11934d6@westpost.net INSTRUCTIONAL DESIGNER - MULTIMEDIA DEVELOPER Project Manager (1998-2009) Qwest Communications, Cont. * Prepared and presented a complex center consolidation training plan to directo r level managers, operations center management team, and operations center perso nnel in four states to achieve buy-in; implementation involved 150+ managers/emp loyees and was achieved in less than six months. * Mentored Wholesale Managers in five billing/provisioning centers located in fo ur states, provided coaching on training issues, and the effective use of variou s training media specific to their teams. * Project manager of RFP and selection process tasked with providing internal tr aining on root cause analysis/statistical analysis tools. Compiled business req uirements, screened vendor responses, and negotiated delivery of a three-day cou rse (Colo. State Univ. Denver). Provided guidance on customizing course content , and managed delivery of training to 98 process specialists. Operations Manager (1985-1989) US WEST - Qwest Communications * Managed 45 occupational employees in a 24/7 environment with the following job duties; automated/manual tape mount, IBM high capacity print center (Payroll Ma gnetic Ink Character Recognition (MICR) and general documents), and microfiche p roduction. Because these individuals were unionized, this position required wor king closely with union stewards and local union officers to resolve issues rang ing from overtime schedules to termination for cause. Career Note: Additional experience as an Internal Organizational Development/Qua lity Curriculum Developer/Trainer, Team Facilitation Manager for US WEST Communi cations. EDUCATION & PROFESSIONAL TRAINING Aviation Management/Business - Metropolitan State College/CU Denver Organizational Development - NTL Institute for Personal & Professional Developme nt Consultation Skills - NTL Institute for Personal & Professional Development ORGANIZATIONAL AFFILIATIONS Colorado Organization Development Network - Past Treasurer and Secretary
National and Denver Regional ASTD - Past member CERTIFICATIONS Certification in Course Development & Training Management - Langevin Learning Sy stems Certified Process Management Instructor - Marshall Qualtec Quality Systems Certified Team Problem Solving Instructor - Marshall Qualtec Quality Systems Certified Team Leader - Marshall Qualtec Quality Systems