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RALCHELLE R. WILLIAMS 3010 Daisy Court p Gastonia, NC 28052 p (704) 995-1420 p rw11ab194@westpost .

net PROFESSIONAL SKILLS Process Improvement Bench Marking Open Enrollment Performed SOX Audits Compensation Surveys Open Enrollment Generated Policies & Procedures Performed SOX Audits Orientation & On-Boarding Compensation Fundamentals Training & Development Processed Multi-State Payroll Advanced Microsoft Excel Advanced Microsoft Word PeopleSoft Experience Lawson Experience PROFESSIONAL EXPERIENCE LEAD CASE MANAGER- Gastonia, NC CRE Care Management, 2008-2009(FULL-TIME) 2002-2008(PART-TIME) o Assigned, coordinated and assisted staff in providing mental health services t o clients o Responsible for interviewing, selecting and training employees o Addressed complaints and resolved problems o Assisted with monitoring grants, developed and implemented behavioral health b udget o Supervised mental health and substance abuse staff and performed evaluations o Assisted Director with management of mental health program o Assisted director with obtaining CARF accreditation by creating companies SOW, budget and five year business plan FAIR POINT COMMUNICATIONS X Charlotte, NC Compensation & Benefits Manager, 2007 to 2008 o Monitored the organizations salary structure and benefits provision to ensure balance between control of costs and attracting and retaining staff o Researched and analyzing salary rates and benefits o Undertook job evaluations to ensure that the difference in pay between those d oing different jobs within the organization were fair o Recommended changes to pension and insurance o Identified and determined the cause of personnel problems and developed recomm endations for improvement o Developed and implemented new benefit packages, ensured that new benefit packa ges were current and competitive as well as in line with legal requirements o Forecast pay for performance increase budgets; guide budget process for the pl an year o Administered various merit and incentive compensation programs for +2,500 empl oyees, covering managerial, professional, technical/clerical and bargaining unit jobs o Participated in projects for Lawson upgrades/conversions o Assisted with negotiating consulting contracts

PROFESSIONAL EXPERIENCE (CONTINUED) TIME WARNER CABLEX Charlotte, NC Payroll Team Member III, 2003 to 2006 o Acted as subject matter expert and resource to others in the area of payroll p rocessing o Reviewed, analyzed and verified payroll reports and documents for accuracy in PeopleSoft o Researched and interpreted a variety of complex technical information in respo nse to inquiries o Advised, interpreted and provided direction to management and staff on organiz ations policies, procedures, Federal, State, and local laws and regulations invo lving payroll o Authorized, reviewed and entered payroll transactions and related data o Recommended and participated in the development, implementation and migration of new procedures and policies related to payroll operations o Initiated payroll processing quality assurance reviews, identified training is sues and problem prone processes to ensure optimal efficiency and error-free ope rations o Complied financial, tax and payroll reports for both internal and external pur poses; submitted to manager for review o Participated in Ad-hoc projects

BANK OF AMERICA X Charlotte, NC Incentive Compensation Analyst/Sr. Payroll Analysts, 2000 to 2003 o Processed weekly, bi-weekly and monthly payroll for all bank employees in Peop leSoft version 7.5. o Audited items entered onto pay-line and input wages requested by management o Reconciled all outstanding items on payrolls general ledger o Assisted with W-2 C reissue project o Trained all new payroll associates and payroll customer service associates act ed o Lead contact for all major payroll issues and concerns o Promoted to Compensation Incentive Analyst position in 2002 o Served as direct link for supervisors/managers to send in commissions, semi-an nual, and annual incentives to prepare for upload and drop file for payroll run o Performed audits and analysis to ensure that items were calculated correctly a nd entered into spreadsheet for upload according to data received from managemen t o Assisted with testing for the Tesseract and PeopleSoft payroll conversion proj ect o Coordinated and executed the disaster recovery process for the compensation te am o Uploaded annual incentives and commission files into PeopleSoft and ran report s to correct errors on file o Conducted and prepared a variety of compensation surveys EDUCATION & CERTIFICATIONS WALDEN UNIVERSITY X Online Master of Information Systems Management, currently enrolled UNIVERSITY OF PHOENIX X Phoenix, AZ MBA, 2007 FAYETTEVILLE STATE UNIVERSITY X Fayetteville, NC Bachelor of Arts (BA) in History, minor in Sociology, 1998