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PHILLIP G.

BRYANT 12119 PRADO WOODS, CYPRESS, TEXAS 77429 - RES: (281) 379-5040 CELL: (281) 770-9 598 / pb11b3a74@westpost.net AREAS OF EXPERTISE PRODUCT MANAGEMENT BUSINESS PROCESS ANALYSIS SYSTEM ANALYSIS TEAM LEADERSHIP END-USER TRAINING/DEVELOPMENT PROJECT MANAGEMENT B2B CLIENT RELATIONSHIPS FIN ANCIAL ANALYSIS ERP PACKAGE IMPLEMENTATION CONTINUOUS IMPROVEMENTS INFORMATION SERVICES ANALYSIS SOFTWARE DEVELOPMENT PROFILE A dynamic, accomplished professional with over 17 years of proven experience in product management, business process analysis, and system analysis within techno logy-driven industries. Possesses a unique combination of project management and development proficiency coupled with solid technical knowledge and business ope rations expertise. Demonstrated skills in needs planning, team building, resourc e allocation, staff training and development. Combines excellent technical and a nalytical skills with proven success in implementing innovative solutions and de livering projects on time and within budget. Strong communication skills between technical and non-technical communities-visualizes and communicates big picture goals and the means to attain them. Solid people skills-exhibits balance of tac t and tenacity when dealing with individuals on all levels. A sound professional attitude, strong work ethic, and pride in personal performance. PROFESSIONAL EXPERIENCE / ACCOMPLISHMENTS Sysco Corporation, Houston, TX 2007- Present Team Lead Global leader in the marketing and distribution of foodservice products. * Direct strategic and tactical integration of SAP Sales and Marketing Order Man agement solution to support key B2B sales and service processes and ensure deliv ery of superior customer value. * Oversee the performance of 10 onsite and remote business analysts supporting 1 4 Order Management IT systems utilized by end customers, sales staff and interna l employees across North America. * Ensure consistency of processes across business units and manage introduction of both innovations and continuous improvements. * Conducted hundreds of workshops to discuss the current and future state of Sys co Order Management; and to define the Order Management Process and the SAP conf iguration needed to support the process. * Assisted in configuring the SAP Order Management module to support the Sysco b usiness process. * Wrote five Business Process Procedures, which provide systematic instructions for creating Sales Orders. * Developed two policies governing electronic business-to-business processes. * Created two Standard Operating Procedures outlining the process of Order Manag ement. * Promoted positive climate, good morale and cooperation between the Business An alyst team and B2B Application Development through weekly guided meetings. * Built collaborative partnerships between Sysco and numerous local, regional an d national customers. RealEC Technologies, Houston, TX Project Coordination Manager 2004-2007

The industry leading business-to-business real estate exchange. * Coordinated all IT projects from scope definition, through specification crea tion, development, quality assurance testing and deployment to production. * Reviewed every project request, enhancement and change request to ensure accur ate and complete documentation. * Maintained status of issues reported by customers, staff and management for 20 to 150 projects. * Organized and coordinated meetings with project leaders and staff members to f acilitate resolution of issues. * Assisted in the creation of Statements of Work (SOW). * Functioned as business analyst for numerous software enhancement projects. * Served as system administrator of the project management application. * Supervised the Technical Analyst. * Mentored users on the use of the project management system and processes. * Managed over twenty major and numerous minor software upgrades to the producti on environment. * Implemented the project management system for RealEC. Developed processes to enable cross-functional teams to deliver projects on time. IKON Office Solutions - Houston, Texas Application Systems Support Manager 2000-2004 A global provider of total business solutions for office, production, and outsou rcing requirements. * Directed administration and support of the legacy accounting systems for a $40 million department operation. * Coordinated internal teams and contractors in the fulfillment of technical adm inistrative tasks including application installation, configuration, patch maintenance, upgrades and modification change control. * Oversaw the installation of internal and third party production and inventory tracking systems at multiple US sites. * Consulted with managers and end users on the performance aspects of legacy app lications. * Provided leadership and direction for customer based IT projects. * Managed the Customer Support staff and the Programmers who support the legacy applications. * Led conversion of cash posting to Oracle 11.0.3 solution. Merged two accounts receivable departments (Houston, TX/Macon, GA), which reduced staffing requirem ents and expedited customer payment posting by 3 days. * Managed the integration of over 200 production print devices from five locatio ns into a single campus housing over 1000 employees. SAP America Inc. - Houston, Texas Applications Consultant 1998-2000 An international software company specializing in Enterprise Resource Planning, generating $4.6 billion in annual revenue. * Interfaced with clients to determine solutions to fit their business processes , and translate client business requirements and business processes into software configuration to assist in da ily human resource activities. * Configured SAP HR module to efficiently handle client business processes. * Designed software solutions to automate manual procedures and increase efficie ncy. * Trained clients in all aspects of SAP R/3 HR system utilization and in persona l computer operation.

* Resolved technical problems impacting client operations to ensure maximum cust omer service and satisfaction. Recommended, developed, and implemented technical solutions for increased system performance. * Maintained an overall, up-to-date knowledge of the R/3 Human Resources module including Personnel Development, 4.0 Payroll, Accelerated SAP Implementation Methodology, ABAP Data Dictionary a nd ABAP Query. * Completed an implementation through Go Live of Personnel Administration, Time Recording, Benefits, Gross Payroll and Net Payroll. Universal Computer Systems Inc. - Houston, Texas Product Manager 1993-1998 An international software company specializing in the sale of mainframe and clie nt-server computer systems to automotive dealerships. * Provided overall product management for the UCS Human Resource Management, Pay roll and Time Clock Software Applications including the development and quality assurance of modifications an d enhancements on mainframe and client-server platforms. * Served as lead human resources information systems consultant for the company. * Supervised approximately 1000 installations of the UCS payroll system througho ut the United States, Canada, Mexico and the United Kingdom. * Trained end users and internal employees including supervisors and managers in all aspects of the UCS software and human resource business practices. * Reconciled client's payrolls to their general ledger and local, state, and fed eral tax remittances. * Coordinated projects for a team of five programmers. * Trained and mentored a team of 13 specialists. * Recognized as "Employee of the Year" for directing the smoothest yearly payrol l transition. Developed client-server based payroll and human resources applica tions; supervised two successful software upgrades, and coordinated the yearly r elease of statutory updates including payroll tax changes. * Volunteered for a high-level project that resulted in thousands of dollars in increased revenue. * Played an integral part in the sales process through system demonstration, and question and answer sessions of several high-profile prospects. * Designed reporting functionality for the Human Resource Information System tha t was adopted by all other UCS software systems. * Created a Family Medical Leave Act tracking system. * Designed a payroll direct deposit interface to a third-party software. * Met an extremely aggressive deadline of producing 12,000 knowledge-base articl es in six months covering all aspects of the HRIS and payroll systems. * Developed and produced a payroll system conversion video course. * Wrote and updated marketing documentation for 12 HRIS and payroll related soft ware applications. * Converted all HRIS documentation from a mainframe CONDOR system to Microsoft W ord format. EDUCATION / TRAINING Bachelor of Business Administration - Stephen F. Austin State University, Nacogd oches, Texas SAP Courses - Human Resources and Sales and Distribution Order Management - Over view - Human Resources Master Data - Human Resources Time Recording Human Resources Personal Administration and Security - Human Resources Recruitin

g - Human Resources Benefits Payroll Overview - Gross Payroll - Net Payroll - Organizational Management - Com pensation Management - B2B Training Essential Skills for the business Analyst Detailing Business Data Requirements - Detailing Process - Business Rule Requir ements - Backoffice Associates CranSoft Data Staging Warehouse - SAP SCM Sales SAP CRM Solution Overview - SAP Sales and Distribution Processes COMPUTER EXPERIENCE MS-Windows * MS-Word * MS-Project * MS-Excel * MS-Internet Explorer * MS-Exchang e * MS-Outlook * MS-Access MS-Paint * Alexsys Team * Netscape Communicator * SAP R/3 Human Resources Module * Lotus Notes * Lotus Organizer Universal Computer System Proprietary Payroll * Time and Attendance Software * H uman Resource Information System Oracle Financials * ProMail * Visual Paradigm * Crystal Reports * Advance! * Uni time * Remedy * Yahoo Instant Messenger * SnagIT * Roboform * XML Spy * Calyx P oint * Visio * RealEC Exchange * Hewlett-Packard Quality Center * Deloitte Indus try Print Process Modeler * RWD uPerform * BMC Remedy * Adobe Connect Pro * Elec tronic Data Interchange (EDI) * cXML Punch Out