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YVONNE P. BRUSTAD 24 Westwood Road Minnetonka, MN 55305 612 220-6403 SUMMARY OF QUALIFICATIONS * Online services cycle experience.

* Expertise in Sales, Implementation, Production and Account Management . * Effective written and verbal communications combined with sales profi ciency. * Experience with Organizational Development. * Accomplished professional with a strong ability to connect with clien ts. * Fifteen years of experience interacting with different cultures. * Orchestrating win-win strategies for internal and external customers. * Revitalizing organizational performance via-cutting edge strategies.

PROFESSIONAL EXPERIENCE Concur Technologies, Eden Prairie, MN 2009 - Present Strategic Planner (2009 - Present) Provide resolutions to daily business needs by working through others to accompl ish goals and understanding the purpose of the work of the organization, articul ating my vision for the future and engaging my team in working toward implementi ng strategies. Facilitated solutions by illuminating areas where cost saving me asures are evident. Cultivating expert negotiations and drove in the collection s of $10 million dollars annually. Understand the online services cycle and wor king with each of the areas to assist clients in understanding their contracts a nd making good business decisions through added services. DEMONSTRATED CORPORATE GROWTH * Developed leadership strategies for creating new business leaders in F Y 2011. * Discovered solutions for engaging satellite employees, nearing impleme ntation. * Partnered with business leaders to support opportunities for increased efficiencies. * Increased productivity of 2% in one month by incorporat ing a management system. * Created processes to stimulate employee engagement in 2011. * Communicated areas for possible cultivation to the Executive leadershi p. * Skilled at creating corporate profits by incorporating greater diversi ty. * Retain what you've trained through practical applications. Independent Brokers Realty, Chanhassen, MN 1995 - 2009 Real Estate Broker (1995-2009) Yvonne P. Brustad Spearhead real estate sales growth by marketing to Estate Attorneys, Develop and implement corporate marketing programs and initiatives to sell the homes of dec eased clients as well as property management for vacant homes. * Boosted sales $1 million dollars annually. * Exceeded sales penetration goals of exclusive sales from 1 to 3 Attorn eys. * Furthered client referrals 25% to 39% via internal process improvement s. Plus Relocation Services, Minneapolis, MN 2007 - 2008 Home Sale Associate (2007 - 2008) Developed and managed a corporate candidacy program to determine the feasibility

of accepting a corporate relocation. Principle columnist for a well-regarded m onthly newsletter on conversation and the promotion of a healthy lifestyle calle d Reduce, Reuse Recycle, Refresh. The newsletter was developed to inform and en tertain the employees of the company, but it was shared with our external client s to market and promote the efforts of Plus Relocation Services as a green compa ny. Elected Chairperson of the Green Team charged with advancing the agenda for the business and developing creative ways to maintain the focus on the goal of being a steward of the Earth's resources and making everyone feel a part of the solution. PROCESS IMPROVEMENTS * Devised a system to create profits by 70% through project management. * Savings total $100,000 * Trained groups of 80 or more people on new initiatives. * Created processes and procedures for daily business functions. * Used chairmanship of employee group to effectively market company efforts. Northwest Airlines, St. Paul, MN 1985 - 2007 Flight Attendant /Trainer (1990 - 2007) Recruited potential hires and trained successful flight attendant candidates. P rimary trainer during the Initial Operating Experience (IOE,) provided onboard t he aircraft during the first 30 days of employment to assess skills in simulated emergency situations as well as normal operating procedures. Provided training for new hires by incorporating sales techniques, and Increasing revenues to the company by at least 50% on domestic flights through the sales of food. Yvonne P. Brustad EDUCATION MA in Organizational Leadership (Graduation scheduled for 5/7/11) Gonzaga Univer sity, Spokane WA with a minor in Servant Leadership BS in Business Management, Magna Cum Laude Cardinal Stritch University, Milwauke e WI with a minor in Human Resources Management BUSINESS TRAINING ASTD - Twin Cities Chapter Business Ethics Succession Planning Servant Leadership Sales Training 101 Imagination and Leadership Leadership and Diversity Methods of Organizational Research Organizational Leadership Organizational Theory Corporate Communications Renaissance Rhetoric/Contemporary Leadership Realtor(R) and Real Estate Broker Writer - Reduce, Reuse, Recycle, Refresh