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Monica Trevino, PMP 5650 Arbor Hills Way #141 The Colony TX 75056 Cell: 214-616-4094 mt11c658e@westpost.

net Summary * Certified project manager with experience in system enhancements, business pro cess development, and acquisition integration projects * Technical expertise in all phases of a project from project initiation to proj ect closure including document creation * Competent, reliable, and committed professional, with proven record of success in assuming increasing levels of responsibility. * Managed all business and IT audits for three years. Audits included SarbanesOxley (SOX), Operational Audits, Credit Reviews, Office of the Comptroller of th e Currency (OCC) Reviews and IT risk assessments. * Established new business processes and controls that moved the business rating from inadequate ratings to adequate ratings year over year * Responsible for persuading the senior leadership team to approve new business processes and leading the business through the change management processes * Able to concurrently manage multiple projects ranging from large system integr ation projects to small tasks for simple production support fixes Professional Experience Sr. Project Manager, Capital One Bank (July 2007-Present) * Responsible for developing and managing the operating budget for seven departm ents including the line of business Project Management Office (PMO) approximatel y $44 million budget * Worked with the Small Business Banking leadership team to develop the 2011 str ategic imperatives which drives the 2011 project prioritization * Responsible for managing all Small Business Banking projects with Ernst & Youn g and KPMG interaction which allow the external auditors to have one point of co ntact for all audit questions, streamlined the business responses and risk remed iation project * Developed an Operational Risk Management department to manage the ongoing busi ness risk which included the development of new business processes, acquiring ri sk managers and training the associates on the newly created processes * Lead the system recovery efforts through two disasters (Hurricane Ike and Gust av) within the 72 hours of disaster with no impact to the unaffected business ar eas * Mentor junior project managers * Liaison for Small Business Banking vendors and coordinate all project work bet ween the vendor and business * Supervised project resources in remote locations (Internal US and India Capita l One associates and vendor locations) * Act as the Subject Matter Expert for compliance and operational risk workstrea ms for all projects * Awarded the One Award (Awarded to top performers across the entire bank) Project Manager II, Capital One Bank (September 2006-July 2007) * Established change management processes for Small Business Banking Department which enabled the acquired banks to integrate with Capital One legacy policies a nd procedures * Remediated 64 audit findings in a year which consisted of system enhancements and redesign of business processes allowing the business to move from inadequate ratings to adequate ratings * Worked with the system architects to define the Small Business Banking's futur e domain target architecture * Responsible for resolving all system production support issues * Lead the effort to replace three loan origination platforms with one platform; which consisted of managing the request for proposal process, acting as the sub ject matter experts for the current business processes and compliance processes, and lead vendor selection analysis * Defined new system workflows for enhanced business processes which allowed the

business to automate manual processes * Supervised project resources in remote locations (Internal US and India Capita l One associates and vendor locations) * Pinnacle Award Winner (Top Performer Award within Small Business Banking) Project Coordinator, Alliance Data Systems-Network Services (January 2004-June 2 006) * Developed training materials and trained developers on the new Systems Develop ment Life Cycle (SDLC) * Established a process for managing production tickets that reduced the resolut ion time for outstanding tickets which increased customer satisfaction * Managed mid-size to large projects for payment processing company that include compliance projects, system enhancement, client enhancements, point of sale int egration, platform enhancements for debit card processing, disaster recovery and development of new products * Maintained project documentation to be reviewed by the internal and external a uditors that performed project audits * Verified that development projects were in compliance with OCC and SAS70 requi rements * Developed and maintained secondary resource management tool for the department 's development staff that helped with project resource allocation Technical Sales Support, Alliance Data Systems-Network Services (June 2003-Janua ry 2004) * Gathered, developed and documented responses for request for proposals (RFP) * Responsible for business responses to audits * Created technical sales presentations for potential customers Proposal Coordinator, Bombardier Aerospace (January 2001-June 2003) * Managed aircraft availability lists and allotted aircraft delivery slots to cu stomers upon receipt of letters of intent * Created all sales proposals and contracts for domestic whole body aircraft sal es * Certified Green Belt-Six Sigma Administrative Assistant Contract Management, Bombardier Aerospace (May 2000-Jan uary 2001) * Developed an Access database that tracked and produced reporting to track airc raft payments and expirations of letters of intent on held aircrafts * Created and managed a database to organize aircraft accounts * Maintained the production schedule and contracts for the Continental aircraft program District Sales Representative-Price Pfister Faucets-Division of Black & Decker ( June 1999-April 2000) * Grew the local market share (Kansas City and North Dallas) by building store d isplays, coordinating contractor events and holding product training classes for Home Depot associate enabling the associates to sell the products to end users Education Keller Graduate School, Irving, TX MBA-Emphasis in Project Management-2005 (Cum Laude) DeVry University, Irving, TX Bachelor of Science-Emphasis in Information Technology-2003 (Summa Cum Laude) Southwestern Oklahoma State University, Weatherford, OK Business Administration-Emphasis in Marketing-1999 Certifications PMP (#1374691)-Project Management Institute