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The topics in this Body of Knowledge include additional detail in the form of subtext explanations and the cognitive level at which the questions will be written. This information will provide useful guidance for both the Exam Development Committee and the candidate prepa to take the exam. The subtext is not intended to limit the subject matter or be all-inclusive of what might be covered in an exam. It is meant to clarify the type of content to be included in the exam. The descriptor in parentheses at the end of each entry refers to the maximum cognitiv level at which the topic will be tested. A more complete description of cognitive levels is provided at the end of this document.
I. Management and Leadership in Quality Engineering (19 Questions) A. Professional Conduct and ASQ Code of Ethics
Identify appropriate behaviors for situations requiring ethical decisions. (Evaluation)
B. Management Systems for Improving Quality
Define, select and apply elements such as policy deployment, benchmarking, goal setting, planning and scheduling, project management, quality information systems, etc. (Analysis)
C. Leadership Principles and Techniques
Describe and apply principles and techniques for developing, building, and organizing teams, and leading quality initiatives. (Application)
D. Facilitation Principles and Techniques
Describe facilitator roles and responsibilities in the team environment. Define and apply brainstorming, nominal group technique (NGT), conflict resolution, etc. (Application)
Identify training needs, describe elements of training programs and material development, and apply methods for determining effectiveness. (Application)
F. Cost of Quality
Describe and apply cost of quality concepts, including quality cost categories, data collection, reporting, etc. Evaluate cost of qua and interpret results. (Evaluation)
G. Quality Philosophies and Approaches (e.g., Juran, Deming, Taguchi, Ishikawa) 1. Benefits of quality
Describe the advantages of managing for quality and using quality techniques, both in theory and in practice. (Comprehensio
2. History of quality
Describe how and why modern quality has evolved, with emphasis on the forces, significant events, and leading contribu have shaped quality practices. NOTE: Specific dates will not be addressed. (Comprehension)
3. Definitions of quality
Differentiate between various definitions of quality such as fitness-for-use, the Taguchi loss function etc. (Comprehension) Page 1 of 11
performance improvement. ratings.H. Needs. (Application) 2. Implementation. describe and apply the steps of audit reporting and follow-up. evaluation. Supplier Relations and Management Methodologies Define. etc. and Satisfaction Define. customer satisfac surveys. client. etc. Audit reporting and follow up Identify. preparation. describe and apply the steps of planning. Quality Systems Development. (Comprehension) D. auditee. Classification of quality characteristics Identify. (Application) Page 2 of 11 . (Synthesis) B. and Assuring Product and Process Quality (33 Questions) A. 1st. define and apply the elements of a documentation system such as configuration management. process control. etc. define and classify quality characteristics. and execution Identify. Expectations. test procedures. preparation. compliance. management. Domestic and International Standards and Specifications Identify the content and applicability of ASQ and ISO quality standards. document control. etc. (Analysis) I. Types and purpose of quality audits Identify and apply the concepts and techniques of various types of quality audits such as product. process. and Verification (19 Questions) A. system. NOTE: Industry-specific standards will not be included. (Analysis) II. registrat certification. including the need for and verification of audit co action. Elements of a Quality System Identify and integrate the common elements such as design control. Documentation Systems Identify. including seriousness classification of defects. (Application) 4. apply and analyze the results of customer relation measures such as quality function deployment (QFD). Quality audit planning. etc. 3rd-party. quality costs. auditing. (Application) III. etc. Controlling. and execution of a quality audit. Processes for Planning Product and Service Development 1. 2nd. Customer Relations. Planning. Quality Audits 1. select and apply methodologies such as qualification. (Application) C. certification. Roles and responsibilities of individuals involved in the audit process Identify and define roles and responsibilities for audit participants such as audit team. (Comprehension) 3. etc.
(Application) 5. Material segregation Describe the importance of and apply methods for material segregation. interpret and apply these standards. interpret and apply single.2. double. Determining product and process control methods Identify and apply methods such as job instructions. Terms and definitions Page 3 of 11 . Design inputs and design review Identify sources of design input such as customer needs. Definitions of AQL. attributes and variables sampling plans. etc. etc. LTPD. process control points. tolerancing. Measurement Systems 1. including Dodge-Romig. AOQL Interpret and describe these terms. including appropriate disposition decisions. Acceptance sampling plans Use. regulatory requirements. (Application) 3. multiple. Interpretation of technical drawings and specifications Interpret basic technical drawings including characteristics such as views. AOQ. status. General concepts Use. etc. operating character (OC) curves. etc. sequential. GD&T symbols. Interpret specification requirements in relation to product and process characteristics. Validation and qualification methods Identify and describe how validation and qualification methods are used for process. etc. product.9 Standards Use. and continuous sampling. and service designs. (Applicati 4. (Application) 2. (Comprehension) 3. (Analysis) 4. Acceptance Sampling 1.4. (Application) B. (Application) 3. average quality protection. (Analysis) D. (Application) 2. Material Review Board (MRB) Describe the purpose and function of an MRB. title blocks. dimensioning. ANSI/ASQC Z1. ANSI/ASQC Z1. and traceability Describe and apply these methods. Identify and apply common elements o the design review process. (Application) 4. NOTE: Product recall procedures will not be included. producer’s and consumer’s risk. interpret and apply lot-by-lot protection. Material identification. including roles and responsibilities of participants. Material Control 1. misidentification. Sample integrity Describe the importance of establishing and maintaining sample integrity and select the appropriate techniques for avoiding contamination. (Analysis) C.
etc. classify and apply reliability and maintainability characteristics such as. control and integ of standards and measurement devices. MTTF. Reliability and Risk Management (11 Questions) A. Reliability Failure Analysis and Reporting Analyze reliability failure information and evaluate possible actions to improve or correct performance. bias. Reliability and Maintainability 1. calibration systems. etc. optical comparators. availability. Prediction Compute. micrometers. measurement correlation. Prevention Identify and apply methods to maintain and improve process and product reliability. failure rate. Terms and Definitions Identify and define basic reliability measures and terms such as MTTF. gages. (Evaluation) D. linearity. Maintenance scheduling Identify. measurement error. availability. Selection of measurement tools. Reliability / Safety / Hazard Assessment Tools 1. MTBF. MTTR. (Application) E. failure rate. (Analysis) 3. and parallel systems. classify and describe methods of predictive and preventive maintenance. accuracy. Reliability Life Characteristic Concepts Identify and interpret elements of reliability life characteristics of the bathtub curve. (Application) Page 4 of 11 . etc (Application) 4. Design of Systems for Reliability Compute and evaluate reliability for redundant. Failure mode and effects analysis (FMEA) Define. (Comprehension) 2. etc. Measurement system analysis Calculate. Destructive and non-destructive measurement and test methods Distinguish between these methods and apply them appropriately. construct and interpret FMEAs. describe and evaluate traceability to calibration standards. and interpret repeatability and reproducibility. (Comprehension) C. Metrology Interpret. series. and instruments Select and describe appropriate uses of inspection tools such as gage blocks. etc.Interpret and describe precision. analyze. (Application) 2. metrology. (Evaluation) F. calipers.. MTBF. (Application) 3. capability. (Evaluation) IV. (Analysis) 5. MTTR. (Comprehensio B. including both conventional and control chart methods.
apply and interpret affinity diagrams. and activity network diagrams. PDSA.B. histograms (VI.2. e (Application) B. Terms Describe population. (Application) Page 5 of 11 . prioritization matrices.)] (Analysis) D. (Application) V. (Application) 3. check sheets. Quality Tools Select. parameter. construct and interpret FMECAs. (Evaluation) 3. random sample. root cause analysis. etc. Drawing valid statistical conclusions Distinguish between enumerative and analytical studies and evaluate the validity of conclusions based on statistical assumpt and the robustness of the technique used. Management and Planning Tools Select.b. Overcoming Barriers to Quality Improvement Identify barriers and their causes. Approaches Describe and classify the implementation steps of quality improvement models such as Kaizen. Preventive Action Describe and apply preventive action concepts and techniques such as error proofing. continuous improvement. Failure mode and effects criticality analysis (FMECA) Define. Pareto charts. etc. (Analysis) F. scatter diagrams (VI. apply and interpret. process decision program charts. statistic. evaluate their impact. Central limit theorem and sampling distribution of the mean Define and apply these concepts. control charts. and cause and effect diagrams. and analyze effectiveness of their implementation.. Select. construct. and determine root causes and appropriate corrective actions.B. Concepts of Probability and Statistics 1. poka-yoke. (Analysis) C. and compute expected value.3).G. matrix diagrams. and histograms. expected value. construct. robust design.4 & 5).). Corrective Action Identify elements of the corrective action process including problem identification. (Evaluation) VI. recurrence cont and verification of effectiveness. Fault-tree analysis (FTA) Define. correction. (Application) 2. Problem Solving and Quality Improvement (25 Questions) A. Quantitative Methods (53 Questions) A. check sheets (VI..B. scatter diagrams. tree diagrams.6. (Analysis) E. and describe methods for overcoming them. interrelationship digraphs. apply and interpret flow charts. construct and interpret FTAs.6. [NOTE: The mechanics of these tools are covered in section VI as follows: control charts (VI.a.
Properties and Applications of Probability Distributions 1. Compute. etc. Collecting and Summarizing Data 1. and F distributions. (Application) 3. Student’s t. exponential. Chi-square. automatic gaging. stratified sampling. NOTE: Geometric and harmonic means will not be included. Types of data Identify. scatter diagrams. tolerance intervals. normal probability plots. (Application) 5. draw conclusions from and interpret statistics such as standard error. (Synthesis) 6. (Analysis) C. (Analysis) 2. not here. apply and interpret diagrams and charts such as stem-and-leaf plots. compute and interpret measures of dispersion and central tendency. lognormal. etc. Continuous distributions Describe and apply uniform. normal. Graphical methods a. and construct and interpret frequency distributio and cumulative frequency distributions. NOTE: Sample integrity is covered in III. Methods for collecting data Define and apply methods for collecting data such as check sheets. classify and compare continuous (variables) and discrete (attributes) data. ordinal. Techniques for assuring data accuracy and integrity Define and apply techniques for assuring data accuracy and integrity such as random sampling. Descriptive statistics Define. Depicting relationships Construct. NOTE: Bayes’ Theorem will not be included. (Application) B. (Application) 4. multiplication rules. Weibull. apply and interpret diagrams such as histograms. bivariate normal. Poisson. Discrete distributions Describe and apply binomial. Weibull plots. hypergeometric. and multinomial distributions. define. mutually exclusive. and confidence intervals. Depicting distributions Construct. (Application) 2. etc. and ratio measurement scales. run charts.4. etc.B. sample homogeneity. Point and interval estimation Define and interpret the efficiency and bias of estimators. etc. box-and-whisker plots. (Analysis) D. (Analysis) b. Basic probability concepts Describe and apply concepts such as independence. joint occurrence of events. Measurement scales Define and apply nominal. interval. (Analysis) Page 6 of 11 . complementary probability.2. Statistical Decision-Making 1. coding data.
(Knowledge) 2. Tests for means. (Analysis) E. Interpret time-series graphs to identify trends. (Analysis) c. seasonal and cyc variation. power. Measuring and Modeling Relationships Between Variables 1. Basic time -series analysis Apply basic time-series analyses such as moving average. and analyze the uncertainty in the estimate.2. NOTE: Serial correlation will not be included. Apply and interpret a hypothesis test for correlation coefficient. and proportions Apply parametric hypothesis tests for means. (Evaluation) 2. and use it to determine statistical significance. Terminology Define terms such as independent and dependent variables. factors and levels. Simple linear correlation Calculate and interpret the correlation coefficient and its confidence interval. Hypothesis testing (NOTE: Non-parametric tests will not be included. NOTE: Models that are non-linear in their parameters not be included. determine applicability. etc. Analysis of variance (ANOVA) Define. Statistical versus practical significance Define and dis tinguish between statistical and practical significance. nested designs and response surface methods will not be included. determine applicability and construct a contingency table. (Analysis) 4.) a. (Analysis) 6. Significance level. (Analysis) F. treatment. error. 1. determine applicability and apply paired comparison parametric hypothesis tests. response. Goodness-of-fit tests Define. type I and type II errors Apply and interpret these concepts as they apply to statistical tests. and replication. Simple and multiple least-squares linear regression Calculate the regression equation. and interpret the results. Designing Experiments NOTE: Mixture designs. and apply analysis of variance. Paired comparison tests Define. data transformations. and interpret the results. Contingency tables Define. variances. and interpret the results. and interpret the results. (Evaluation) 3. (Analysis) 3. variances and proportions. determine applicability and apply Chi-square tests. Use the regression model estimation and prediction. (Analysis) b. Apply and interpret hypothesis tests for regression statistics. (Analysis) 5. Planning and organizing experiments Page 7 of 11 .
responses. replication. (Application) Page 8 of 11 . order. (Evaluation) 3. etc. Design principles Define and apply the principles of power and sample size. interaction. choosing the appropriate design. selecting factors. balance. and confounding. randomization and blocking. and measurement methods. including determining the experiment objective. efficiency.Describe and apply the basic elements of experiment planning and organizing.
(Analysis) 7. randomized block. etc. construct and apply the following control charts: X and R. Short-run SPC Identify. (Application) 4. PRE-control Define and describe PRE-control and perform PRE-control calculations and analysis. p. Objectives and benefits Identify and describe objectives and benefits of SPC such as assessing process performance. (Evaluation) 5.4. Statistical Process Control (SPC) 1. define and apply short-run SPC methods and techniques. (Evaluation 7. Design and analysis of full-factorial experiments Construct full-factorial designs and apply computational and graphical methods to analyze and evaluate the significance of results. Analyzing Process Capability 1. (Comprehension) G. mov average and moving range (MamR). Analysis of control charts Interpret control charts and distinguish between common and special causes using rules for determining statistical control. and robustness to external sources of variability. and Latin square designs. (Evaluation) 6. c. individual and moving range (ImR). Selection and application of control charts Identify. (Analysis) H. and u charts. (Evaluation) 6. Rational subgrouping Define and apply the principle of rational subgrouping. select. Taguchi robustness concepts Identify and describe Taguchi robustness concepts and techniques such as signal-to-noise ratio. (Application) 3. NOTE: Higher-order and mixed-level designs will not be included. (Comprehension) 2. Design and analysis of one -factor experiments Construct one-factor experiments such as completely randomized. Selection of variable Identify and select characteristics for monitoring by control chart. distinguishing special from common causes. X and s. Designing and conducting process capability studies Page 9 of 11 . and apply computational and graphical methods to analyze and evaluate the significance of results. controllable and uncontrolla factors. median. np. (Synthesis) 5. Design and analysis of two -level fractional factorial experiments Construct two-level fractional factorial designs (including Taguchi designs) and apply computational and graphical methods analyze and evaluate the significance of results.
Identify. Cpk. and CR and assess process capability. specifications. (Evaluation) 2. (Evaluation) Page 10 of 11 . Calculating process performance versus specification Distinguish between natural process limits and specification limits and calculate process performance metrics such as percent defective. select. etc. select. (Analysis) 3. and calculate Cp. describe and apply the elements of designing and conducting process capability studies. developing sampling plans. Process performance indices Define. Process capability indices Define. and/or tolerances. and calculate Pp and Ppk and assess process performance. (Evaluation) 4. Cpm . establishing statistical control. including identifying characteristics.
. definitions. communications. etc. methods. etc.Six Levels of Cognition based on Bloom’s Taxonomy (1956) In addition to content specifics. formulas. procedures. economic benefits. by using appropriate criteria or standards estimate accuracy. Application Level Be able to apply ideas. from least complex to most comp Knowledge Level (Also commonly referred to as recognition. reports. patterns. the subtext detail also indicates the intended complexity level of the test questions for that topic. facts. identify which data or information from a complex set is appropriate to examine further or from which supported conclusions can be drawn Evaluation Be able to make judgments regarding the value of proposed ideas. recall. methodologies. diagrams. Page 11 of 11 . etc. methodologies. directions. sequences.. or rote knowledge. theories. principles. tables. in job-related situations Analysis Be able to break down information into its constituent parts and recognize the parts’ relationship to one another and how they are organize identify sublevel factors or salient data from a complex scenario Synthesis Be able to put parts or elements together in such a way as to show a pattern or structure not clearly there before. id materials. etc. These le are based on “Levels of Cognition” (from Bloom’s Taxonomy. regulations. Comprehension Level Be able to read and understand descriptions. effectiveness. 1956) and are presented below in rank order.) Being able to remember or recognize terminology. solutions. etc. principles.