Kevin J Gaughan 18808 88th Ave East * Puyallup WA 98375 * 253-651-6015 * kg123928c@westpost.

ne t Program and Project Management * Release Management * Service Account Managemen t Value to your Organization 11 years as a versatile IT program manager, Service Account Manager, and Release manager. Acknowledged for integrity, high professional standards, Customer-ser vice orientation, "big-picture" vision, and sensitivity to the bottom-line combi ne usefully to deliver projects stamped with a characteristic blend of detail, a nd cost-effectiveness. Proficient at managing multiple tasks and resolving or mi nimizing problems by identifying them in their early stages. Ability to anticip ate project needs and develop creative solutions to challenging problems. Demon strate exceptional relationship, negotiation, conflict management, and strategic thinking skills. * Organized and goal-oriented, with a strong customer focus * Analytical problem-solver, able to anticipate issues and create new systems th at streamline operations, resolve concerns and improve efficiency * Skilled in building excellent rapport with clients and team members. Able to s ee the big picture, delegate effectively and motivate team members to achieve on -time project completion * An organized, detail-oriented, and conscientious self-starter, able to strateg ize and prioritize effectively to accomplish multiple tasks and stay calm under pressure * Highly skilled listener and communicator, able to assess client needs and conv ey necessary information with clarity and enthusiasm * Strong communication, interpersonal and relationship building skills with an a bility to enable cross team success * Maintain project level scope and drill into project specific technology and pr ocess related issue to drive decisions Areas of Expertise * Lean Six Sigma * Project Management * IT Release Management * Team Leadership * Microsoft Project * Vendor and Partner Management * Microsoft Office Suite through version 2010 * Cross-Group Relationships and Collaboration in Matrix organizations. * Data Center HW build out experience * Operations Excellence Microsoft Office SharePoint * Professional Chronology Com Resource/Hitachi - Kirkland, WA 2010 - 2011 Senior Program Manager/Service Account Manager Hitachi HDS, Bellevue, WA - As the Senior Program Manager and Service Account Ma nager my focus is on the Microsoft account. As the PM and SAM I act as the team lead for services related activities, and SAN deployment project implementation including but not limited to installations, upgrades, maintenance, problem escal ations, and professional services delivery. As the SAM I maintain excellent cus tomer relations to insure the highest overall customer satisfaction. I work clos ely with the Hitachi sales team on strategies and identifying revenue generating opportunities within the Microsoft account. Primary responsibilities include:

Accomplishments included: * Managing projects for implementing Hitachi SAN technology in Microsoft data ce nters. * Working with engineering across multiple groups with Hitachi and Microsoft as part of the deployment lifecycle, from design to release * Tracking, managing & prioritizing work items & deliverables * Facilitating partner relationships and their success on the platform & in the ecosystem Identifying and implementing business & process improvements * Driving documentation for projects/programs from initiate (scope/approach, sch edule, and deployments. * Developing best practices (standard reporting, documentation, etc.) * Communicate weekly status on SAN engineering project deliverables to the broad er organization of Hitachi and Microsoft. * Completed two SAN migration projects for CTP Microsoft. Deployed Hitachi SAN devices in to Microsoft data center and migrated Microsoft data from previous S AN vendor to Hitachi. This provide better performance and reduced costs to Micr osoft by approximately 30% * Completed one overseas SAN migration project for adCenter by delivering remote ly and working with the overseas team in Dublin Ireland. As the PM I was able t o manage this project without having to deploy stateside resources to Ireland, t hus saving Microsoft and Hitachi money.

Microsoft Corporation - Redmond, WA 2008 - 2010 Senior Operations Program Manager (adCenter) Collaborate across Operations, Test, Development, and Program Management to acco mplish business and engineering goals. Working towards maturing the business as it moves through typical growth cycles, innovating around excellence engineering practices, and leveraging solid expertise to deliver high quality products to b e delivered on time. Drive collaboration between product development, infrastruc ture, and other teams to coordinate end-to-end service deployment, recovery, and support tasks globally. Drive service reviews, tracks client satisfaction, and coordinate consultations for third-party and/or customized solutions. Primary responsibilities included: Accomplishments included: * Managed an Operations team of 20 personnel responsible for the infrastructure and successful deployment of server hardware for all adCenter projects * Manage and reconcile schedule and resources across multiple projects * Track and communicate project risks * Identify and track key metrics critical to project success * Communicate schedule and status as applies to team * Operations excellence: S trategic implementation of (OCIM) "Operations Center Incident Management" suppor t model for adCenter. This project reduced the need for an adCenter internal op erations support team by 70% in Systems engineering needs by transferring the op erations support to the Microsoft GFS operations organization. The successful OC IM on implementation gave adCenter base level monitoring support with each of th e eight services within the project. Engineers and OPM's with adCenter are now a ble focus their attention on features and not be concerned with 24x7 support for their respective service. * Operations Excellence: Created a GFS billing snapshot working with my team me mbers of operations expenses from Microsoft GFS to adCenter. The purpose was to

give the adCenter Core businesses a snapshot of the month-to-month billing activ ity from GFS. Monitoring GFS expenditures month-to-month gave a picture of tren ds such as, increased request ticket activity, increased incident ticket activit y, and tickets for auditing per Core. This also identified ways to increase effi ciency by Changing TSGs for Tier1, Changing Alert monitoring levels, changing th eir operation procedures to reflect work that can be completed by adCenter, or a uditing high cost tickets. * Operations Excellence: Drove a project where adCenter made an approximate 600k decrease in FY operating costs for tape backups. The biggest reduction was fro m stopping one time backups for reclaimed servers, and the server pool. Microsoft Corporation - Redmond, WA 2006- 2008 Operations Program Manager III (Global Foundation Services) Maximize performance and availability of the MSN Internal Shared Tools. Manage production control functions under high-pressure deadlines in a 24X7 environment . Coordinate production control and support activities, including change managem ent and root-cause analysis on disruptions. Primary responsibilities included: Accomplishments included: * Planning, deploying, operating, and optimizing online services Requirements ga thering * Designing new templates and team workspaces * Technical training and orientation for shared tools and processes * Managing and coordinating online application support. * Budget planning process to achieve organizational fiscal goals * Create and approve system documentation and controls prior to systems being ac cepted * Operations Excellence: Completed two plus year project to upgrade Canyo n Park Data Center Infrastructure retrofit. In addition to the gains achieved f rom moving to updated infrastructure (high density racks, increased network band width, true dual cord redundancy) I was also able to reduce the service footprin t by decommissioning 47 servers, 506 rack units and 90 ports resulting in a 40% reduction in overall floor space and consumption and a 95% reduction in port con sumption. * Operations Excellence: As OPM led the W2k3 upgrade project. Total time to pro ject completion was 18 months. This project ensured all of our servers were W2k 3 compliant. Properties included were MSN Client, MSNIA and DARS servers both on the back end and front end. Total upgrades were approximately 283 servers acro ss all three environments of INT, PPE and PROD. Due to overall project efforts of the project we saved $4,164,000 or 40% per month annually by reducing Servers , Ports, and Rack units. * Operations Excellence: Operations program manager for 8 services, these servic es include DARS, Poptimization, Radius (Falcon), MSN Client and Explorer, MSN C lient Auto Update, MSN Client Sign-Ups, IA Logging, and Safety/Spyware.

Microsoft Corporation - Redmond, WA 2000-2006 Operations Manager/Release Manager Operations manager and Release manager responsible for maintaining 10 MSN Inter net Access related services by working with Operations as well as the product g roup PM, DEV and TEST teams to ensure 100% availability to both our internal cus tomers and our external partners to include Qwest, Verizon, and Bell Canada. Primary responsibilities included:

Accomplishments included: * Coordinate release of MSN Internet Access platform QFE's and hotfixes * Provide customer service to internal customers of the publishing platform * Communicated with stakeholders regarding ongoing projects and initiatives. Coo rdinated user acceptance testing through iterative evolutions and ensured soluti on designs met business needs * Created and implemented a release train model fo r the product group with support from MSN Operations that led to services being deployed 95% more efficiently. * Lead team communications to push Release process adoption. * Managed an operations team that consisted of 20 personnel both FTE and contrac tors. * Team management work health index score of 90%. Education and Professional Development M.B.A., Technology Management, Minor: 3.5 2003 University of Phoenix, Phoenix, AZ, GPA: 3.5, Major GPA: 3.5 B.S., Business, Minor: 3.5 1998 University of Maryland, College Park, MD, GPA: 3.5, Major GPA: 3.5 * Executive Certificate in leadership and Management, University of Notre D ame, South bend Indiana, 2011 to 2011 * Lean Six Sigma Black belt Certificate of Achievement, Villanova University, 20 09 to 2010 * ITIL, Information Technology Infrastructure Library, Foundation Certified. Red mond, WA, 2007 to 2007 * Microsoft Certified Professional (MCP), University Of Professional Education, Fife WA, 1999 to 1999 Honors and Affiliations * * Meritorious Service Medal, United States Army, 1999 PMI Membership, 1994