Documentation

OpenScape Voice OpenStage 20 E SIP, OpenStage 20/20 G SIP
User Guide

Communication for the open minded
V1 R3.x V1 R4.x
Siemens Enterprise Communications www.siemens-enterprise.com

Important information

Important information
Q
For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or • in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. Never open the telephone or a key module. Should you encounter any problems, contact the responsible service personnel. Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

Trademarks
The device conforms to the EU directive 1999/5/EC as attested by the CE marking. All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities. Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment. For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative. The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment.

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Important information

Location of the telephone
• • • • • The telephone should be operated in a controlled environment with an ambient temperature between 5•C and 40•C. To ensure good speakerphone quality (OpenStage 20/20 G only), the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm. Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone. Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing. Do not operate the telephone in damp environments such as bathrooms.

Product support on the internet
Information and support for our products can be found on the Internet at: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: http://wiki.siemens-enterprise.com/.

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. . . . . . . . . . . Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Intended use . . . . . . . . . . . . . . Display . . . . . Function keys. Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 13 14 15 15 15 16 17 19 19 21 21 21 22 22 23 23 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . Symbols used in the manual . . . . . . Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Messages . . . . . . . . . . Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Control and monitoring function . . . . . . . . 3 General information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User settings . . . . . . . . . . . . . . . . . . . . . . . . . . Speakerphone quality and display legibility . . . . . . Telephone type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Contents Important information . . . . . . . . . . . . . . . . . . . . 2 Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Administration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using network ports more efficiently . . . . . . . . . . 3-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ports on the underside of the phone. . . . . . . 3 Product support on the internet . . . . . . . . . . . . . 10 10 11 11 11 11 Getting to know your OpenStage phone . . . . .2 Trademarks . . . . . . . . . . . . . . . . .12 The user interface of your OpenStage 20 E/20/20 G SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . Permitting callback on busy/no reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling back missed calls . . Activating call forwarding for all calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . Picking up the held call: . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ending a call. . . . . . Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Making calls. . . . Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Accept call . . . . . . . . . . Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . On-hook dialing . . . . . . . . . . . Group call. . . . Dialing using the hot or warm line function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 24 25 25 26 26 27 28 29 29 30 30 31 33 33 34 35 36 37 38 38 39 40 41 43 44 44 45 45 46 47 48 5 . . . . . . . Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . Immediate dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Basic functions . . . . . Off-hook dialing . . . . . . . . . . . . . . . Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating/deactivating call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consulting a second party . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requesting callback . . . . . Call forwarding. . . . . . . . . . Switching from speakerphone mode to the handset . . . . . . . . . . Directed pickup . Call forwarding chain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Programming call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . Open listening . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49 49 50 51 52 56 61 64 66 66 67 70 70 73 75 75 75 Privacy/security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Allowing "Do not disturb" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . Making calls. . . Logging on with forced. . . . . . . . . Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logging on and off at the same phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call lists . . . . . . . . . . . . . . . . . . . . . . . . Local conference . . . . . . . . . . . . . . . . . . . Logging on with forced logoff at a remote phone . CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . Configuring call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76 76 76 77 78 78 80 Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating/deactivating "Do not disturb" . . . . . . Call waiting (second call) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dialing a phone number from a list . . . . . . . . . . . . . User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Enhanced phone functions. . . . . . . . . . . .82 Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . delayed logoff at a remote phone . . . . . . . . . . . . . . . . . Rejecting a call . . . . . Logging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .76 Deactivating the ringer . . . . . . . . . . . . . . . . Phone locking . . . . . . . . . . . . . . . . . . . . . . . Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using autodial delay. . . . . Transferring a call. . . . . . . . . . . . . . . Conference . . . . . . . . . . . System-based conference . . . . . . . Logging on to the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82 82 82 83 83 84 85 85 86 6 . . . . . . . . . . . . . Dial entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logging on at different telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . 92 Using abbreviated dialing. . . . . . . . . . . . . . . . . . . Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Temporarily activating anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . 103 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . Adjusting the display to a comfortable reading angle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Tone and indication with an unsecured voice connection . . . . . . Volumes . . . . . . . . . . . . . . . . . . . . . . . 92 Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Making a line busy . . . . . . . . . . . . . . . . . . 100 Active silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Call tracing . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Serial call . . . . . . . . . . . . . . . 102 Individual phone configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Activating . . . . . . . . . . . . . . Date display format . . . . . . . . 90 For call acceptance . . Setting contrast . . . . . . . . . . . . . . . . . 88 Temporarily deactivating anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Accepting. . . . 99 Silent Monitoring . . . . . 103 103 103 104 104 104 105 106 106 107 108 108 109 112 7 . . . . . . . . . . . . . . . . . . . . . . . . Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Deactivating . . . . . . . . . . . . . . . . . . . 93 Hunt group functions. . . 94 Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89 Creating a list for selective calls . . . . . . . . . . 101 Code table for OpenScape Voice functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Muted silent monitoring. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .OpenScape Voice functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Parking a call . . . . . Time display format . . . . . . . . . . . . . . . . . . 87 Making anonymous calls . 95 Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Unparking. 90 For call rejection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the date . . . . . . . . . . . . . . . . . . 96 Parallel call . .

. . . . . . . . . . . . . . . . . . . . . . . . . . Initiating the reset . . . . . . . . . . . . . . . . . . . . .133 Caring for your telephone . . . . . . . . . . Call recording with AutoStart . . . . . . . . Adding conference participants during the recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recording calls . . . . . . . . . . . . . . . . . Network information . Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual call recording . . . . . . . . . . . . User pages. . . . . . . . . Administrator Pages . . . . . . . . . . . . Setting the language and country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Key click. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User menu . . . . . . . . . . . . . Locality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 121 121 121 122 122 122 122 122 123 123 123 124 125 125 126 126 127 127 128 Web interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Your call is paused and reconnected during the recording. . . . . . . . . . . . . . . . . . . . . Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calling up the Web interface . Recordable calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting a language . . . . . . . . . . . . . . . . . . . . . . . 133 Contact partner in the case of problems . . . . . . . . . . . . Setting up a conference during recording . . Explanations of recording . . . 129 129 129 130 131 Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . The following features are not supported:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Your call is included in a conference during the recording. .129 General . . . .120 Call recording modes . . . Automatic call recording . . . . Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . 113 114 114 116 118 119 119 Call recording . . . . . . . . . . . . . . . . . . . . . . . Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Local user menu . . . . . . . . . . . . . . . . . . . Using the call recording feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Controlling call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Non-recordable calls . . .

. . . . . . . . . 134 Index . . . . . . . . . . . . . . . . . . . 141 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . .User menu display. . . . . . . . . . . . . . . . . . . . . .

Please contact your Siemens sales partner for information on how to upgrade. Symbols used in the manual Settings Operations and settings that can be made both at the phone and over the Web interface are indicated by an icon and page reference. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit. V z is a reference to an operation or setting performed directly on the phone is a reference to an operation or setting performed via the Web-interface 10 . The respective features must therefore be individually defined in the terms of the contract. This user guide is designed to be simple and easy to understand. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. These instructions should be read and followed by every person installing. It contains important information on the safe and proper operation of your OpenStage phone. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network. The Quick Reference Guide contains quick and reliable explanations of frequently used functions. If a particular function on your phone is not available to you. this may be due to one of the following reasons: • The function is not configured for you or your telephone. • Your communications platform does not feature this function. Please contact your system support representative. Administrative tasks are dealt with in a separate manual. For your own protection. providing clear step-by-step instructions for operating your OpenStage phone. please read the section dealing with safety in detail.General information General information About this manual This document contains general descriptions of the technical options. which may not always be available in individual cases. operating or programming an OpenStage phone.

the area in front of the telephone (front right) should be kept clear. The optimum distance is approx. 11 . Intended use The OpenStage phone is a desktop unit designed for voice transmission and for connection to the LAN. Proceed as follows to optimize display legibility: – Turn the phone to tilt the display. For queries regarding connection of the telephone. 50 cm. Speakerphone quality and display legibility • • To ensure good speakerphone quality (OpenStage 20/20 G only). Telephone type The phone name data can be found on the name plate on the base of the device. Any other use is regarded as unauthorized. The exact product name and serial number are specified here. Specific details concerning your communications platform can be obtained from your service technician. please contact your network provider. It can also be used as a workstation device. – Adjust the contrast as required page 103. ~ / @ Switch on recorder (standby mode) Switch off recorder Start recording Stop recording Service The Siemens service department can only help you if you experience problems or defects with the phone. Should you have any questions regarding operation. Please have this information ready when you contact our service department regarding faults or problems with the product.General information Call recording . your specialist retailer or network administrator will gladly help you. This ensures you have a frontal view of the display while eliminating light reflexes. If you experience problems or defects with the phone. please dial the service number for your country.

Disconnect) page 15. Using the 3-way navigator. The tilt-and-swivel display provides intuitive support for telephone operation (two lines with up to 33 characters each). you can conveniently navigate through the applications on your telephone page 16.g. The user interface of your OpenStage 20 E/20/20 G SIP OpenStage 20 E and OpenStage 20/20 G are identical apart from the additional speakerphone mode offered by OpenStage 20/20 G. The keypad can be used to enter phone numbers and text page 17. The function keys allow you to call up the most frequently used functions during a call (e. allowing you to optimally configure the audio features on your telephone page 15.Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. O mailbox key and N menu key. Audio keys are also available. 1 2 3 4 5 7 6 1 2 3 4 5 6 7 You can make and receive calls as normal using the handset. 12 .

. . - 20 G . . 24 x 2 characters Full-duplex speakerphone function 10/100 Mbps Ethernet switch 1000 Mbps Ethernet switch Wall mounting page 14 page 14 .Getting to know your OpenStage phone Ports on the underside of the phone Power supply unit (if necessary) PC Network switch Local cable type Handset Properties of your OpenStage 20 E/20/20 G SIP OpenStage 20 E LCD display. . - 20 . - . - . . 13 . .

Getting to know your OpenStage phone Using network ports more efficiently OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch. Network switch OpenStage 20 E/20/20 G SIP PC Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly. The OpenStage 20 G has a 1000 Mbps Ethernet switch. The telephone-PC connection option must first be activated on the telephone by service personnel. 14 .This means that you can connect a PC to the LAN directly via the phone.

Key Function when key is pressed N Open the phone’s main menu (with red LED key). s End (disconnect) call.Set volume lower and contrast brighter. r Button for fixed call forwarding (with red LED key). 15 . p Activate/deactivate themode/with red LED). n Turn speaker on/off (with red LED key). Audio keys Key Function when key is pressed microphone (OpenStage 20/20 G only. Saved number redial (last number dialed).Getting to know your OpenStage phone Keys Function keys Key Function when key is pressed . O Open the menu for voicemail or missed calls (with red LED key). + Set volume louder and contrast darker. also for speakerphone .

In lists and menus: • Scroll up page 19 Press the i key. With this control. Functions when key is pressed In idle mode: • Open the idle menu In lists and menus: • Scroll down Press the % key. Operation Press the $ key.Getting to know your OpenStage phone 3-way navigator Remove the protective film from the ring around the 3-way navigator before using the phone. you can manage most of your phone’s functions. as well as its displays. • • Confirm input Perform action 16 .

To do this. press the number 4 key on the keypad twice. and confirm with i. To delete digits. Character overview (depends on the current language setting) Key 1x ] a 2x 1 b e h k n q u x c f i l o r v y 2 3 4 5 6 s 8 z ö 7 ü 9 ß ä 3x 4x 5x 6x 1 2 4 5 3 d g j 6 m 7 p 8 0 ( t 9 w 0 [1] [2] [1] Next letter in upper case (active for maximum one second) [2] Switch to digit input ) . Example: To enter the letter "h". select the "back" function on the navigator. .Getting to know your OpenStage phone Keypad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. ? ! ’ " - ( ) @ / : _ 17 . In situations where text input is possible. you can also use the dial keys to enter text in addition to the digits and special characters mentioned. all characters available for the key pressed and the character selected are briefly displayed. when entering the user password. press the numerical keys repeatedly. When entering text. for example.

subsequent letters in lower case – abc: Lower case letters only • Move cursor left: Moves the cursor to the left • Move cursor right: Moves the cursor to the right • Copy: Copies the entire content to the clipboard • Paste: Inserts the entire content from the clipboard to the cursor position 18 . for example. 0700 . ( Switch between upper and Activate the telephone lock. You can select further editor functions via the click wheel. ) Write special characters. for example. In this way. and confirm each one using i: • OK: Applies changes and closes the editor • Delete: Deletes characters from right to left • Cancel: Discards changes and exits the editor • Mode (here ( can also be used to switch): – 123: Digits only – ABC: Upper-case letters only – Abc: First letter in upper case.PATTERN = 0700 .g. e.Getting to know your OpenStage phone Multi-function keys Key Function during text input Function when held down Activate/deactivate ringtone. Text editor Additional options are available in the text editor. This is used when programming a forwarding destination. lower case Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the telephone spell a name.7288376). you can. move the cursor freely and copy or insert text.

and date are displayed in addition to icons for different situations and switches: Icon Explanation The ring tone is deactivated. your OpenStage 20 E/20/20 G SIP is in idle mode. : l Date Open the idle menu Own phone number Idle menu When in idle mode. 19 . press a key on the 3-way navigator page 16 to display the idle menu. To return to the idle display again from the Service menu ( page 22). The phone lock is activated. The idle menu may contain the following entries: • Redial? • Ringer off? • Do not disturb on? • Mobile logon? • Cancel callbacks? • Directed pickup • Back? Icons in the idle display In the first line. from a call list ( page 21).07 . the time. Example: Time 10:29 220870 SO 05. Entries may vary. The "Do not disturb" function is activated. You can call up various functions here. Press the O key to return to the idle display again. Idle mode If there are no calls taking place or settings being made.Getting to know your OpenStage phone Display Your OpenStage 20 E/20/20 G SIP comes with a tilt-and-swivel black-andwhite LCD display. weekday. Adjust the tilt and contrast to suit your needs ( page 103). press the N key. for example. 08.

20 .Getting to know your OpenStage phone Icon Explanation New entries have been added to the call lists. Local call forwarding is active.

Getting to know your OpenStage phone

Records
Entries in the call list and messages in your mailbox system (if configured) are known as records. The LED on the O page 15 key lights up to signal new missed calls. Press the O key and use the click wheel to select the required submenu. • Messages • Calls You can use the click wheel to navigate through the menus as described on page 16.

Messages
If configured (contact the relevant service personnel), this provides you with access to your mailbox system e.g. HiPath Xpressions. If your system is appropriately configured, activating this function calls the mailbox. Follow the voice mailbox instructions.

Calls
This list appears as soon as you receive new missed calls if you select the option Calls in the Records menu. You can then scroll up or down to reach the Calls menu. The following calls or call attempts are logged as call lists: • Missed: Missed calls • Dialed: Dialed calls (with or without connection) • Received: Answered calls • Forwarded: Forwarded calls The number of missed calls and unchecked calls is shown on the idle display. Call lists Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is deleted. Multiple calls from the same number are only listed once. The following data is saved, e.g. for missed calls: • Phone number/name depending on available data. • Number of call attempts. • The date and time of the last call attempt from each user listed. Entries can only be saved if the caller ID is displayed as a name, number or both. If the caller ID is not transferred, the call is saved as "Unknown". You can delete all the entries from the respective call list page 75.

After selecting an entry, you can dial it immediately by confirming page 66. 21

Getting to know your OpenStage phone

Program/Service menu
You can make local settings here. Press the N key and confirm the User menu. If configured, enter and confirm your personal user password. You can use the click wheel to navigate through the menus as described on page 16. Once the admin password has been entered, the Admin menu is available to the relevant service personnel.

User settings
In the User menu, settings options are provided that allow you to adapt the telephone to your individual requirements. Select one of the following menus with the click wheel: • "Date and time" page 104 • "Audio" page 108 • "Configuration" e.g. page 77 or page 49 • "Phone" page 103 • "Locality" page 108 • "Security" page 78 or page 80 • "Network information" page 118 • "Reset" page 119 If you are in one of these menus or submenus, depending on the situation, you have the following options to leave the menus: • Save & Exit (If you have made a setting and want to keep it) • Exit (Discard Changes) (If you have made a setting which you do not want to use after all or if you do not want set any of the options) • Back (If you want to leave the main menu or submenu) • Press and hold the $ key to access the option to leave the menu. • You exit the menu by pressing the N key and return to idle mode page 19. Interrupting editing in the menu You can interrupt editing in the menu, for example, to call someone or to answer a call. Then press the N key. This takes you back to the point in the menu from which you exited. This is however only possible for a limited period which is by service personnel using the inactivity timeout setting. If the configured time expires, you need to reenter your password when opening the menu and manually go to the required point in the menu. Interrupting the editing: • • By pressing the N key you interrupt the editing, leave the menu and return to idle mode page 19. If you receive a call during editing and you answer it, you automatically change to the call view.

To go back to editing mode in the menu, press the N key again. 22

Getting to know your OpenStage phone Network information Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the web interface. page 118

V View information on the phone

Contact your service personnel or refer to the OpenStage Administration Manual for more on the network information values listed here. Perform reset

V Personal settings made via the telephone menu or the web interface can
be reset to factory settings. page 119

Administration
You can access the administration area via the "Admin" function and by entering the administration password. Refer to the administration manual supplied with your phone for more detailed information on this topic.

Control and monitoring function
A control or monitoring function can be activated on your phone for service purposes by remote maintenance. Control function Service personnel have the option to activate and deactivate features of the phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active. Monitoring function In order to detect malfunctioning of a phone for example, the service personnel install a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring. If service personnel have activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing icon in the upper display line.

23

An incoming call will interrupt any ongoing telephone setting operations. a padlock icon1 appears on the other party’s row on your graphic display. you can press the N key to return to the point in the menu structure where you were interrupted. Answering a call Your OpenStage phone rings with the tone signal set when an incoming call is received. Closed for secure or open for nonsecure voice communication 24 . 1. If you call a party or receive a call from a party over a secure connection.Basic functions Step by step Basic functions Please read carefully the introductory chapter "Getting to know your OpenStage phone" page 12 before performing any of the steps described here on your phone. If you have set a pattern melody page 109 or a ringtone page 109 on your phone. an external or internal call). calling party information (name. regardless of the call type (e. The call is also visually signaled on the call display. phone number) appears on the display.g. When the call ends. You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and a window with the message "Unencrypted call" (see page 112). it is possible that service personnel preset a different ringtone or deactivates the ringtone. Secure voice transmission Prerequisite: The secure voice communication option must be activated by your service personnel. If transmitted.

Answering a call via the loudspeaker (speakerphone mode) Speakerphone mode is only available in OpenStage 20/20 G. • The ideal distance between the user and the phone in speakerphone mode is about 50 cm. The caller is displayed. + or . if nec. if nec. or n Press the key shown.Set the call volume. The n key lights up. 25 . Suggestions for using speakerphone mode: • Tell the other party that speakerphone mode is active.Basic functions Step by step Answering a call via the handset The phone is ringing. The caller is displayed. Accept? l Confirm. The speakerphone function is activated. ^ Lift the handset. The phone is ringing. + or . • Adjust the call volume while speakerphone mode is active. The key lights up.Set the call volume.

j Enter and confirm the relevant phone’s internal number. or. A coworker’s phone rings.Basic functions Step by step Directed pickup You can pick up a call signaled at an absent coworker’s phone. Directed pickup? f Select and confirm the option shown in the idle phone’s context menu. You are connected to the calling party either via the handset or in speakerphone mode. Accept call Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice. Directed pickup? f or Select and confirm the option shown. 26 . ^ Lift the handset. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call. n Press the key shown.

j Enter and confirm the relevant phone’s internal number. ^ Lift the handset. You are connected to your colleague’s held call either via the handset or in speakerphone mode. n Press the key (only OpenStage 20/20 G). Directed pickup? f Select and confirm the option shown. or. You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice.Basic functions Step by step Picking up the held call: Prerequisite: Your colleague has placed a call on "hold" on their multi-line phone. Directed pickup? f or Select and confirm the option shown. 27 .

n and \ Hold down the key and replace the handset. If . you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode. { or } A secure voice communication is indicated by a closed padlock icon on the graphic display.Basic functions Step by step Switching from handset to speakerphone mode Make note of the two different processes and activate as required page 111. n Press the key shown. Speakerphone mode is only available in OpenStage 20/20 G. a nonsecure voice communication is indicated by an open padlock icon on the graphic display (see also page 24) 28 . \ Replace the handset. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by service personnel. Proceed with your call. Then release the key and proceed with your call.

29 . Let the other party know that you have turned on the loudspeaker. Prerequisite: You are conducting a call in speakerphone mode. The n key goes out. Speakerphone mode is only available in OpenStage 20/20 G. Prerequisite: You are conducting a call via the handset. Switch to speakerphone mode. Then release the key and proceed with your call. n and \ Hold down the key and replace the handset.Basic functions Step by step Switching from speakerphone mode to the handset Speakerphone mode is only available in OpenStage 20/20 G. ^ Lift the handset. Activating n Press the key shown. Open listening You can let other people in the room join in on the call. Deactivating n Press the lit key.

Deactivating the microphone p Press the key shown. or Disconnect? m Select and confirm the option shown. 30 . you can temporarily switch off the handset microphone or the handsfree microphone (OpenStage 20/20 G only). Activating the microphone p Press the lit key. Ending a call s Press the key shown. or In speakerphone mode: n Press the lit key. The key lights up.Basic functions Step by step Activating/deactivating the microphone To prevent the other party from listening in while you consult with someone in your office. or If you are conducting a call via the handset: \ Replace the handset. Prerequisite: You are conducting a call.

Service personnel may have made the following settings for signaling: Telephone status Ringer on Silent in Connection Handset Handset Open listening Open listening Speakerphone mode Ringer off Silent in Connection Handset Handset Open listening Open listening Speakerphone mode Ring on group call = Yes Ringtone Loudspeaker Ringtone Loudspeaker Beep Handset and loudspeaker Beep Loudspeaker Beep Loudspeaker Nothing Nothing Beep Handset and loudspeaker Beep Loudspeaker Beep Loudspeaker Ring on group call = No Beep Loudspeaker Beep Handset Beep Handset and loudspeaker Beep Loudspeaker Beep Loudspeaker Nothing Beep Handset Beep Handset and loudspeaker Beep Loudspeaker Beep Loudspeaker page 108. If your telephone belongs to a pickup group.Basic functions Step by step Group call Your service personnel can incorporate multiple telephones in a call pickup group. A group call is displayed on the phone. you can also accept calls intended for other members of the group. The volume settings can be found from 31 .

Basic functions Step by step Further service personnel settings for group calls: • The group call can be picked up both by lifting the handset and via the "Pickup call" menu option. 32 . or ^ Lift the handset (only if the appropriate function is set by your service personnel) Ignoring a group call Ignore? f Select and confirm the option shown. • The group call be picked up via the "Pickup call" menu option but not by just lifting the handset. The phone stops signaling the group call. A group call is waiting is displayed with Pickup: Caller for: Station Picking up a group call The pop-up menu opens: Pickup call? l Confirm.

Confirm. The connection is set up. the caller hears the busy signal.Basic functions Step by step Making calls If you selected the option "Busy When Dialing" page 69. In this case. Dial or Redial {1} ##? l Confirm or wait until the dial delay expires (see page 67). Off-hook dialing ^ Lift the handset. you will not be interrupted by an incoming call. j Enter the station number. If you are using a dial plan and Immediate dialing is set (see page 35). ## represents the last number dialed. 33 . dialing is automatically performed as soon as the character string entered matches an entry in the dial plan.

The connection is set up. 34 . First enter the number First enter the number. ## represents the last number dialed. The loudspeaker key illuminates when you enter the first digit.Basic functions Step by step On-hook dialing The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode. only OpenStage 20/ 20 G). or Redial {1} ##? l Confirm. dialing is automatically performed as soon as the character string entered matches an entry in the dial plan. n Press the key (only OpenStage 20/20 G). i Press or wait until the dial delay expires (see page 67). j Enter the station number. Dial Confirm or wait until the dial delay expires (see page 67). If you are using a dial plan and Immediate dialing is set (see page 35). j Enter the station number.

For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay expires to set up the connection. If Immediate dialing is configured. Confirm.j Enter and confirm the user password.Basic functions Step by step Immediate dialing Immediate dialing should only be activated if service personnel has configured and approved a dial plan. Select and confirm the option shown. Select the option shown and confirm twice. User Confirm. if nec. N Press the key shown. Configuration Outgoing calls? Immediate dialing = No Yes Option = Save & Exit m l l Select and confirm the option shown. Immediate dialing is deactivated by default. Select and confirm the option shown to activate the immediate dialing function. your call is automatically dialed as soon as the string entered matches an entry in the dial plan. 35 . Activating or deactivating immediate dialing z You can also configure this setting via the web interface page 129.

after a minute if no other number is dialed. If you lift the handset of the phone or press the loudspeaker key (only OpenStage 20/20 G) • with a hot line immediately or • with a warm line after a defined period of time. • a number specified by service personnel is dialed. • The phone at a patient’s bed dials the ward number e. Examples: • The phone in the lift immediately dials the reception number.g. 36 .Basic functions Step by step Dialing using the hot or warm line function Your service personnel can configure a hot or warm line for your phone.

Basic functions

Step by step

Redial
Redialing from the call list

, Press the key shown.

You are automatically directed to the Dialed list in the Calls menu (see page 21).

You are automatically directed to the Missed list in the Calls menu if a there are any new calls, see page 21. If you press the key again, you are branched to the Dialled list. Niels, Bohr Dial 31.05. 07:06 f
l

Select and confirm the entry you want. Confirm. The phone number associated with the list entry is dialed. Redialing from the display dialog

^ Lift the handset.
or

n Press the key (only OpenStage 20/20 G).
Redial {1} ##?
l

Confirm. The last phone number entered is dialed. Redialing from the idle menu

Redial {1} ##?

l

Select and confirm the option shown. The last phone number entered is dialed. A secure voice communication is indicated by a closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an open padlock icon on the graphic display (see also page 24)

{ or }

37

Basic functions

Step by step

Consulting a second party
You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Consult?
f

Select and confirm the option shown.

or Start conference Konferenz starten Select and confirm the option shown in the context menu for the call connection when you intend to set up a conference with the new participant.

j Enter and confirm the second party’s phone number.
If you want to use a call list for the consultation, select Hold in the context menu instead of Consult and then select the required call list ( page 66). Alternatively you can select a call list without using the Hold functions - the active call is automatically placed on Hold. Ending or canceling a consultation call Disconnect & return?
f

Select and confirm the option shown. The call with the first party is resumed.

Switching to the held party (alternating)
Prerequisite: You are conducting a consultation call. Alternate?
l

Select and confirm the option shown. In the first display line, the phone number or name and the duration of the active connection are displayed. You can switch back and forth between two subscribers by repeatedly selecting and confirming "Alternate". Ending an alternate operation

Disconnect & return?

f

Select and confirm the option shown. The active call is disconnected and the held call is restored.

38

Basic functions

Step by step

Connecting parties
You can connect the first party with the party you consulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call page 38 and call joining is allowed page 39. Complete Xfer?
f

Select and confirm the option shown. The active and held calls are joined. You are disconnected from the call.

or Connect by hanging up

] or n Replace the handset or, if you are in speakerphone

mode (OpenStage 20/20 G only), press the loudspeaker key. The other two parties are now connected to one another. Allowing call joining

z You can also configure this setting via the Web interface page 129.

N Press the key shown.
User Confirm. if nec.j Enter and confirm the User password. Configuration Connected calls? Allow call joining = Yes Yes Option = Save & Exit
f l l

Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select the option shown and confirm twice.

39

Forwarded calls can be logged in a call list (see page 21).Basic functions Step by step Call forwarding You can forward calls for your phone to another phone. Three forwarding conditions can be programmed in the forwarding menu: • All Calls • Busy • On no reply Because of its direct impact. "All Calls" call forwarding has the highest priority followed by "No reply" and "Busy". All calls (off/on) Destination Busy (off/on) Destination No reply (off/on) Destination One phone number may already be assigned to each destination. These destination options are assigned to the forwarding types. If active. 40 . The destination option could then be Destination 12345. for instance. The Edit call forwarding menu offers you three Destination options. "All Calls" call forwarding is indicated on the graphic display when the phone is idle. The Forwarding key also lights up. Prerequisite: The call forwarding function is programmed ( page 41).

as necessary. Destination = f Select the destination option for one of the following forwarding types: • All calls • Busy • No reply Confirm the destination selected. Edit favourites Destination 1 = f f Select and confirm the option shown.Basic functions Step by step Programming call forwarding Saving destination phone numbers for call forwarding You can save up to five destination phone numbers for call forwarding. Option = Save & Exit l Select the option shown and confirm twice. You can then enable one of the forwarding types ( page 43). These destination phone numbers can then be assigned different forwarding types. Define additional destination phone numbers for destination 2 to 5. r Press the key shown. You can also enter the call forwarding settings via the user menu ( page 51). Edit call forwarding f Select and confirm the option shown. Select and confirm the option shown. You can use each of the three Destination options to save destination phone numbers for the relevant forwarding type. 41 . j Enter and confirm the destination phone number.

This setting is only available if the "Server features" function was deactivated by the service personnel. 42 .Basic functions Step by step Assigning a destination phone number to a call forwarding instruction z You can also configure this setting via the Web interface page 129. Within three seconds: Edit call forwarding Destination = f f Select and confirm the option shown. j Enter a value for the duration. Select the option shown and confirm twice. Select and confirm the option shown. r Press the key shown. r Press the key shown. Select the destination option for one of the following forwarding types: • All calls • Busy • No reply Confirm the destination selected. Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the "No reply" form of call forwarding activates. 089008844 Option = Save & Exit l l Select and confirm a destination number from the list. Option = Save & Exit l Select the option shown and confirm twice. z You can also configure this setting via the Web interface page 129. Within three seconds: Edit call forwarding Duration f m Select and confirm the option shown.

Select the appropriate call forwarding type. or f l l Select and confirm the option shown.Basic functions Step by step Activating/deactivating call forwarding z You can also configure this setting via the Web interface page 129. l Select and confirm the option shown. Prerequisite: At least one destination phone number is programmed ( page 42). 43 . Within three seconds: Edit call forwarding All calls f Select and confirm the option shown. r Press the key shown. Select the option shown and confirm twice. or Busy No reply On Option = Save & Exit f Select and confirm the option shown. Select and confirm "On" or "Off".

or Accept l Confirm Call forwarding is deactivated. You can set whether the station that forwarded first or last is displayed (see page 52). If the phone is idle. This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone. the call forwarding icon K appears in the second display line with the destination phone number. Wait three seconds. or Accept l Confirm. 44 . The r key lights up. Wait three seconds. Prerequisite: There is at least one forwarding destination programmed page 41. Deactivating call forwarding for all calls r Press the lit key. r Press the key shown. • The reason for the forwarding is displayed by an icon. A popup window opens on your phone’s screen with the following information: • Who is calling • Who forwarded first or last. Call forwarding is activated.Basic functions Step by step Activating call forwarding for all calls Use the r function key to activate call forwarding for all calls. Call forwarding chain Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated.

This option must be activated by your service personnel. Prerequisite: At least one callback was requested.Basic functions Step by step Callback You can request a callback if the station called is busy or if nobody answers. All callback requests are deleted. You receive a callback when the other party’s line becomes free. Requesting callback Prerequisite: The station called is busy or nobody answers. for example. Deleting callback requests You can delete scheduled callback requests if you no longer need to return a call. m 45 . Call back? m Select and confirm the option shown. Cancel call backs? Disconnect? f Select and confirm the option shown. at the end of the working day. The phone is idle.

Basic functions Step by step Responding to a callback Prerequisite: A callback was requested. 46 . The caller’s phone number is added to the missed calls list. The callback request is deleted. Rejecting a callback Reject? f Select and confirm the option shown. Accepting a callback Accept l Select and confirm the option shown. Your phone rings and the station information appears on the screen. The caller hears the busy signal. Forwarding a callback Deflect? m Select and confirm the option shown. j Enter and confirm the phone number.

Select the option shown and confirm twice. or f l l Select and confirm the option shown. N Press the key shown. Select and confirm to activate the callback function. Configuration Outgoing calls? Callback: busy = No Callback: no reply = No Yes Option = Save & Exit f Select and confirm the option shown. Select and confirm the option shown. if nec.Basic functions Step by step Permitting callback on busy/no reply z You can also configure this setting via the Web interface page 129. 47 .j Enter and confirm the user password. Confirm. User Confirm.

Select and confirm the entry you want. Missed calls are logged in the missed calls list. Bohr Dial m l Select and confirm the option shown. Calls Missed Niels. Confirm The phone number associated with the entry is dialed. O Press the key shown. 30.Basic functions Step by step Calling back missed calls Calls received while you are absent are indicated by a message on the idle display ( page 19). Select and confirm the option shown. The O function key also lights up. This list provides information on the missed call and lets you call back the number directly (call lists page 21).05 07:06amm l 48 .

Select and confirm the option shown. you are now prompted to enter a destination phone number for call deflection. The call is deflected. you can select and confirm it. j Enter and confirm the destination phone number. Select and confirm the option shown. User Select and confirm the option shown. If a destination phone number is stored ( page 49).j Enter and confirm the user password. The call is deflected. Confirm. Configuration Incoming calls Deflecting? Allow deflection = No Yes f l Select and confirm the option shown. N Press the key shown. if nec. Permitting call deflection z You can also configure this setting via the Web interface page 129.Enhanced phone functions Step by step Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signaled. Select and confirm the option shown. 49 . Deflect? 089008844 m l Select and confirm the option shown. or If you did not set a phone number when programming call deflection.

Reject? f Select and confirm the option shown. 50 . Option = Save & Exit l Select the option shown and confirm twice. j Enter and confirm the phone number to which the station should be deflected. Rejecting a call You can reject an incoming call. The caller hears a busy signal. Prerequisite: An incoming call is displayed or signaled. If the rejected caller’s phone number is transmitted. If you want to deflect an incoming call. you are prompted to enter a destination phone number if there is none stored.Enhanced phone functions Step by step Default destination = f Select and confirm the option shown. Entering a destination phone number is not mandatory when call deflection is active. it is saved in the call list. You can then call this party back at a later time.

Configuration Incoming calls Forwarding? Select and confirm the option shown. Select and confirm the option shown. Configuring forwarding Settings? Select and confirm the option shown. Select and confirm the option shown.j Enter and confirm the user password.Enhanced phone functions Step by step Configuring call forwarding You can also enter the call forwarding settings via the Forwarding key ( page 41). For a description of the settings. see chapter ”Call forwarding” page 40. if nec. User Select and confirm the option shown. 51 . N Press the key shown. z You can also configure this setting via the Web interface page 129.

Select and confirm "Yes" or "No". Alterts Visual alerts= No Yes Audible alerts= No Yes Forwarding Party Display last Option = Save & Exit f l Select and confirm the option shown. Hold ? f Select and confirm the option shown. Prerequisite: You are conducting a call. Select and confirm the option shown. 52 . you can replace the handset and then decide if the call should be retrieved or disconnected. for instance. m f l Select and confirm the option shown." Select the option shown and confirm twice. Placing a call on hold You can use this function to place an ongoing call on hold. or. Retrieving a held call Reconnect ? l Select and confirm the option shown. to prevent the other party overhearing a conversation with a colleague in the same room. f l Select and confirm the option shown. Select and confirm the option shown. or.Enhanced phone functions Step by step Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). Select and confirm "display first" or "display last. Held call wait status After placing a call on hold.

Select and confirm the option shown. Select the option shown and confirm twice. The held call is signaled as an incoming call after a specified period of time. N Press the key shown. = No Yes Option = Save & Exit f Select and confirm the option shown. Configuration Connected calls? Allow hold rem. Retrieve held call ? l Select and confirm the option shown to resume the call in speakerphone mode.j Enter and confirm the user password. User Select and confirm the option shown. 53 . if nec. or Disconnect ? f Select and confirm the option shown to disconnect the call.Enhanced phone functions Step by step Prerequisite: You placed a call on hold and replaced the handset. l l Select and confirm the option shown. Select and confirm the option shown. Activating/deactivating the hold reminder tone z You can also configure this setting via the Web interface page 129.

User Select and confirm the option shown. the reminder is output after one minute. The maximum value is 15 minutes. 54 . The minimum value is 1. j Enter a value between 1 and 99 in the input mask and confirm. Select and confirm the option shown.j Enter and confirm the user password. if nec. delay=3 f Select and confirm the option shown. Configuration Connected calls? Hold rem. z You can also configure this setting via the Web interface page 129.Enhanced phone functions Step by step Setting the hold reminder time Use the "Hold reminder" function to set the time after which you want to receive an automatic reminder about a held call. Option = Save & Exit l Select the option shown and confirm twice. that is. Select and confirm the option shown. N Press the key shown.

Select and confirm the option shown. if nec. music is played back when you are placed on hold by another party. Select and confirm the option shown l l Select and confirm the option shown.Enhanced phone functions Step by step Music on hold If the Music on hold option is active. N Press the key shown.j Enter and confirm the user password. User Select and confirm the option shown. Configuration Connected calls? Music on hold Yes Option = Save & Exit f Select and confirm the option shown. 55 . z You can also configure this setting via the Web interface page 129. Select the option shown and confirm twice.

Accepting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 59). You can block the second call or the signal tone ( page 59). the first call is parked and can only be unparked when the consultation or second call ends or these calls were connected. Accept l Select and confirm the option shown. You can talk to the second party. A bell appears on the display and next to it the phone number of the caller is shown. 56 . Disconnect second call Disconnect & return? f Select and confirm the option shown. You can ignore or accept the second call.Enhanced phone functions Step by step Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. You can still • toggle between an initial and second call or • initiate a conference Consultation call from second call If the second call is your active call you can initiate a consultation call from it. The connection to the first party is on hold. Before you accept the second call. you can end the first call or place it on hold for subsequent retrieval. From a consultation call in the second call you can • initiate a conference • toggle between the second call and a consultation call • transfer a call • disconnect the calls again During a consultation in the second call. The caller hears the on-hook signal while you hear a call-waiting signal tone. The call to this station is disconnected and the call to the first station is reconnected.

You can subsequently Accept. the ignored second call rings like a normal call. Reject or Deflect the second call. The caller hears the busy signal. The caller’s phone number is added to the missed calls list. Reject? f Select and confirm the option shown. The caller still hears the on-hook signal.Enhanced phone functions Step by step Ignoring second call Prerequisite: You are conducting a call and call waiting is allowed ( page 59). The second call is rejected. 57 . Rejecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 59). While the ignored second call continues to wait. Ignore? f Select and confirm the option shown. from the active call you can: • make a consultation call • initiate a conference • toggle between the consultation call and your call party • transfer a call A third call would be rejected with the busy signal If you have disconnected the first call.

Enhanced phone functions Step by step Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 59). You are reconnected with the first party. If a destination phone number is stored ( page 49). The call is deflected. press the loudspeaker key. Connecting parties Complete Xfer Select and confirm the option shown. you are now prompted to enter a destination phone number for call deflection. you can select and confirm it. The other two parties are now connected to one another. The second call is deflected to the destination specified. You can now hang up or dial another number for instance. j Enter and confirm the destination phone number. or If you did not set a phone number when programming call deflection. Before you can be connected by hanging up you must have toggled at least twice ( page 38). ] or n Replace the handset or. if you are in speakerphone mode (OpenStage 20/20 G only). The other two parties are now connected to one another. Deflect? m Select and confirm the option shown. or Connect by hanging up Prerequisite: Connecting by hanging up is activated (ask your service personnel) and "Switch assignment" must be set to "Yes" ( page 60). 58 .

Select and confirm the option shown. 59 . Select the option shown and confirm twice. Select and confirm the option shown.j Enter and confirm the user password. Select and confirm the option shown. if nec. Configuration Incoming calls? Handling? Allow call waiting = No Yes Option = Save & Exit f f l l Select and confirm the option shown. N Press the key shown.Enhanced phone functions Step by step Allowing call waiting z You can also configure this setting via the Web interface page 129. If the Call waiting (second call) function is deactivated. User Select and confirm the option shown. a caller hears the busy signal if you are already conducting a call. Select and confirm the option shown. Prerequisite: The option was programmed by your service personnel.

Enhanced phone functions Step by step Toggling associate Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. Select and confirm the option shown. Select and confirm the option shown. if nec. User Select and confirm the option shown. Save & Exit 60 . z You can also configure this setting via the Web interface page 129. Configuration Select and confirm the option shown. Select and confirm the option shown in the context menu. Connected calls Toggling associate Yes Select and confirm the option shown.j Enter and confirm the User password. N Press the key shown.

Blind transfer Prerequisite: You are conducting a call. j Enter the phone number of the second party to whom you want to transfer the call. Confirm.Enhanced phone functions Step by step Transferring a call You can transfer your current call to another party with or without consultation. Transferring with consultation You can announce a call to a recipient before transferring it. Blind transfer call? f Select and confirm the option shown. The display returns to idle following successful transfer. Start transfer? f Confirm or wait until the autodial delay expires. The options "Allow Call Transfer" and "Transfer on Ring" were selected ( page 62). Consultation? l Select and confirm the option shown. The call is placed on hold. The options "Allow Call Transfer" and "Transfer on Ring" were selected ( page 62). j Enter the phone number of the party to whom you want Dial 61 . Prerequisite: You are conducting a call. to transfer the call.

Allowing call transfer z You can also configure this setting via the Web interface page 129. If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call. Select and confirm the option shown. if speakerphone mode is active. Select the option shown and confirm twice. Replace the handset or.j Enter and confirm the user password. press the lit n key to transfer the call. you will be called back by the first party.Enhanced phone functions Step by step If the party answers: Announce the call you want to transfer. Complete Xfer? f Select and confirm the option shown. If the party does not answer. Select and confirm the option shown. if nec. Select and confirm the option shown. User Select and confirm the option shown. N Press the key shown. 62 . Configuration Connected calls? Allow call transfer = No Yes Option = Save & Exit f l l Select and confirm the option shown.

N Press the key shown. Option = Save & Exit l 63 .Enhanced phone functions Step by step Allowing "Transfer on Ring" If this option is allowed. z You can also configure this setting via the Web interface page 129. Select and confirm the option shown. Select the option shown and confirm twice. User Select and confirm the option shown. if nec.j Enter and confirm the user password. you can activate call transfer by replacing the handset even before the called party answers. Confirm the option shown to activate the callback function. Configuration Outgoing calls Transfer on ring = No Yes m l Select and confirm the option shown. Select and confirm the option shown.

If Auto Answer is not active. 64 . If the function is active. the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call.j Enter and confirm the user password. Select and confirm the option shown. Configuration Incoming calls? CTI calls? Auto-answer = No Yes Beep on auto-answer = No Yes Option = Save & Exit l l f f l Select and confirm the option shown. User Prerequisite: The option was programmed by your service personnel. Select and confirm the option shown. an alert beep sounds when an incoming call is automatically accepted. z You can also configure this setting via the Web interface page 129. Select and confirm the option shown. if nec. Select the option shown and confirm twice. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. N Press the key shown. This setting also defines whether or not incoming calls are automatically accepted.Enhanced phone functions Step by step CTI calls Beep on auto-answer Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. Select and confirm the option shown. Information on the operation of the configured CTI application can be found in the corresponding user guide.

A beep sounds when you toggle between an active call and a held call when the function is active.Enhanced phone functions Step by step Beep on auto-reconnect You can reconnect a held call both via the CTI application and via the phone. Select and confirm the option shown. Select the option shown and confirm twice. z You can also configure this setting via the Web interface page 129. Select and confirm the option shown. Configuration Incoming calls? CTI calls? Beep on auto-unhold = No Yes Option = Save & Exit f f l l Select and confirm the option shown.j Enter and confirm the user password. Select and confirm the option shown. 65 . N Press the key shown. Select and confirm the option shown. if nec. User Select and confirm the option shown. Prerequisite: The option was programmed by your service personnel.

Select and confirm the option shown. The phone number associated with the list entry is dialed. Calls Dialed Niels. O Press the key shown. If you have not already lifted the handset. 07:06am 66 .Enhanced phone functions Step by step Making calls Dialing a phone number from a list The following call lists are available in the "Calls" directory: • Missed • Dialed • Received • Forwarded For a detailed description of the call lists. 30. Bohr m f Select and confirm the option shown. Select and confirm the appropriate list entry.05. conduct the call now in speakerphone mode. see page 21.

This only works if the phone number was entered when the phone was idle and the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit. the autodial delay for this phone number is reduced to one second.Enhanced phone functions Step by step Using autodial delay A number is automatically dialed after a set delay starting from the entry of the number’s last digit. This always works. ^ • lifting the handset. n • pressing the loudspeaker key (OpenStage 20/20 G only). The autodial delay can be used: • when dialing in idle mode • Consultation • when transferring an answered call. This only works if the phone number was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook. The number is automatically dialed as soon as the string entered matches an entry in the dial plan. Automatic dial delay does not work if you are using a dial plan and Immediate dialing is configured (see page 35). If an emergency number is preset by your service personnel. 67 . The delay can be reduced by performing one of the following activities: i • pressing the i key.

j Enter and confirm the user password. press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook. Select and confirm the option shown. Option = Save & Exit l Select the option shown and confirm twice. If you select Autodial delay. if nec. User Select and confirm the option shown. you must either confirm the "Dial" option. 68 . N Press the key shown. Configuration Outgoing calls Autodial delay = 8 f Select and confirm the option shown. Select and confirm the option shown. j Enter a value in the input mask and confirm.Enhanced phone functions Step by step Settings for autodial delay The setting does not affect automatic emergency number dialing. z You can also configure this setting via the Web interface page 129.

Select and confirm the option shown.j Enter and confirm the user password. Configuration Outgoing calls Busy when dialing = No Yes Option = Save & Exit m l l Select and confirm the option shown. User Select and confirm the option shown. z You can also configure this setting via the Web interface page 129. N Press the key shown. Select and confirm the option shown. The caller then hears the busy signal.Enhanced phone functions Step by step Allowing "Busy When Dialling" If you activate this function. Select and confirm the option shown. if nec. 69 . Select the option shown and confirm twice. an incoming call received while you are performing dialing is rejected.

Prerequisite: You are conducting a consultation call page 38 or have accepted a second call page 56. You are connected to both parties at once. select and confirm the second connection you want to clear down. The new consultation connection can be either secure or nonsecure. { or } 70 . Select and confirm the option shown. You are now involved in a one-to-one call with the remaining call party. or 2: Party Disconnect? m l On the display. select and confirm the first connection you want to clear down. The entire conference is nonsecure if the connection to at least one of the parties is not secure (see also page 24). The relevant padlock icon appears on the "Conference" row. Conducting one-on-one calls 1: Party f On the display.Enhanced phone functions Step by step Conference Local conference This type of conference is also referred to as a threeparty conference. the first connection remains secure even if all three parties are now joined together in a conference. and the conference function is active page 71. If you already are involved in a secure connection with a party when you initiate a consultation call. Initiating a local conference Conference? Select and confirm the option shown in the menu. It involves up to three participants. the original party is placed on hold. However.

Enhanced phone functions Step by step Exiting a local conference Allowing call partners to continue a conference after you exit Prerequisite: The "”Allowing joining in a local conference” page 72" function is activated. Exit Conf? l Select and confirm the option shown in the menu. N Press the key shown. or ^ or n Replace the handset or. press the loudspeaker key. z You can also configure this setting via the Web interface page 129. Configuration Connected calls? Allow conferences = No Yes Option = Save & Exit m l l Select and confirm the option shown.j Enter and confirm the user password. Allowing a local conference This option allows or blocks the "Conference" function. Ending a local conference End Conf? f Select and confirm the option shown in the menu. 71 . Select the option shown and confirm twice. Select and confirm the option shown. Both call partners remain connected. You are disconnected from the conference call. Both call partners remain connected. if nec. User Select and confirm the option shown. Select and confirm the option shown. if you are in speakerphone mode (OpenStage 20/20 G only). Both connections are cleared down – the conference is cleared down. Select and confirm the option shown. You are disconnected from the conference call.

z You can also configure this setting via the Web interface page 129.j Enter and confirm the user password. Select and confirm the option shown. Configuration Connected calls? Join in conferences = N Yes Option = Save & Exit m l l Select and confirm the option shown. if nec. N Press the key shown.Enhanced phone functions Step by step Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. Select and confirm the option shown. 72 . Select the option shown and confirm twice. Select and confirm the option shown. User Select and confirm the option shown.

you can: • toggle between the party and the conference • connect the consultation call to another called party • end the consultation call and return to the conference • add the consultation call party to the conference. It can include up to ten parties. If you intend to include the consultation call party in the conference. select Hold in the context menu instead of Consult (or Hinzufügen zu Konferenz) and then select the required call list ( page 75). You can now: • initiate a consultation call • put the conference on hold • leave the conference. If you want to use a call list for the consultation. You are connected to the first two parties at once.Enhanced phone functions Step by step System-based conference This type of conference is also referred to as a large conference. Conducting a consultation call Consult? f Select and confirm the option shown in the "Conference" context menu. Establishing a conference Conference? f Select and confirm the option shown in the connection’s context menu. and the "System conference" feature was configured by your service personnel. you can also use the "Hinzufügen zu Konferenz" option instead of the "Consultation" option. Add party Prerequisite: You are conducting a consultation call and the conference is on hold. Prerequisite: You are conducting a consultation call page 38 or you have accepted a second call page 56. Alternatively you can select a call list without using the Hold functions . If the party answers. The conference is displayed with the current participants.the conference call is automatically placed on Hold. 73 .

The conference is placed on hold and you can consult with someone in your office. The other call partners remain connected. Putting the conference on hold Hold? f Select and confirm the option shown in the "Conference" context menu. You can scroll through the list of participants. Leaving a conference Exit Conf? f Select and confirm the option shown in the "Conference" context menu.Enhanced phone functions Step by step Conference? f Select and confirm the option shown in the consultation call’s context menu. 74 . You are disconnected from the conference call and can dial another number. for instance. The party is added to the conference. Only the conference and all current participants are now displayed. for instance.

For instance. Delete all entries O Press the key shown. select and confirm the list of missed calls. You can use the click wheel to scroll through the list. 75 .Enhanced phone functions Step by step Call lists For a detailed description of the different call lists. The list is sorted chronologically. Calls Dialed Delete All m l l Select and confirm the option shown. Bohr 13:22 Select and confirm the appropriate list entry. Calls Missed m l Select and confirm the option shown. with the most recent caller first. The phone number is dialed. Niels. All entries in the list displayed are deleted. Dial entry O Press the key shown. see page 21. select and confirm the list of dialed numbers. Select and confirm the option shown. For instance.

The "Do not disturb" icon appears page 19. Prerequisite: "Do not disturb" must be activated ( page 77). The caller hears the busy signal. The "Do not disturb" function is activated/deactivated via the idle menu page 19. or You can also activate the function using the option in the idle menu ( page 19). or. Do not disturb off f Select and confirm the option shown. your telephone will not ring.Privacy/security Step by step Privacy/security Deactivating the ringer You can deactivate your ring tone if you do not want to be disturbed by your phone ringing. Reactivating the ringer ) Hold down the key in idle mode until the "Ringer off" icon disappears from the display. The ringer is reactivated. The do not disturb icon is deleted. or You can also deactivate the function using the option in the idle menu ( page 19). Activating/deactivating "Do not disturb" Do not disturb on f Select and confirm the option shown in the idle menu. 76 . Ringer off f Select and confirm the option shown. ) Hold down the key in idle mode until the "Ringer off" icon appears on the display. Do not disturb If "Do not disturb" is activated. Ringer on f Select and confirm the option shown.

Select and confirm the option shown. if nec. Select and confirm the option shown. Select and confirm the option shown. Select the option shown and confirm twice.Privacy/security Step by step Allowing "Do not disturb" z You can also configure this setting via the Web interface page 129. 77 . Select and confirm the option shown. Configuration Incoming calls? Handling? Allow DND = No Yes Option = Save & Exit f f l l Select and confirm the option shown. N Press the key shown.j Enter and confirm the user password. User Select and confirm the option shown.

z The User password can also be modified via the Web interface page 129. 78 . Confirm password = m Select and confirm the option shown. including your language settings. j Enter the new password again and confirm with OK. see page 17). j Enter a new password (at least six characters) and confirm (text entry. In other words.Privacy/security Step by step Security User password Your User password protects your individual configurations. User Select and confirm the option shown. Option = Save & Exit l Select the option shown and confirm twice. Select and confirm the option shown. Security? User password = f Select and confirm the option shown. The preset password "000000" corresponds to a blank password.j Enter and confirm the user password. N Press the key shown. You can also use the User password to lock your telephone page 80. if nec. the phone cannot be locked and the user menu is not password-protected (see also page 79).

j Enter six zeros ("000000") once again and confirm. you are not able to lock the phone page 80 and the user menu is not password-protected. The password "000000" must be entered here. If you deactivate the user password. if applicable Delete f Select the option shown and use OK to erase characters from right to left in order to delete the old password. if nec. see page 17) and confirm. Select and confirm the option shown. User Select and confirm the option shown.Privacy/security Step by step Deactivating the user password You can deactivate the phone’s password prompt if a password has already been configured. j Enter six zeros ("000000") to deactivate the password Confirm password = m Select and confirm the option shown. N Press the key shown. Option = Save & Exit l Select the option shown and confirm twice.j Enter and confirm the user password. OpenStage Manager or CTI applications that use a password prompt. 79 . Deactivating the password prompt does not apply to the web-interface page 129. Security? User password = f Select and confirm the option shown. (for text input.

If an emergency number has been entered on the phone by service personnel. The phone is locked. You can only lock the phone if you set a user password ( page 78). Select and confirm the option shown. Activating the phone lock ( Hold down the key shown. You can also enter the emergency number via the keypad.Privacy/security Step by step Phone locking You can lock your phone to protect it against unauthorized access. The "Locked phone" icon appears on the display page 19. User Select and confirm the option shown. Predefined numbers from the dial plan can still be dialed when the phone is locked . The password for this must not be the default setting "000000". Confirm lock? or Confirm. Select and confirm the option shown. N Press the key shown. Select the option shown and confirm twice. 80 . j Enter and confirm the user password. "emergency call" is then offered as an option on the display when the lock is activated. no one can make calls or change your user settings unless they know your user password. In this way.for more information consult your service personnel. Security? Phone lock = No Yes Option = Save & Exit m l l Select and confirm the option shown.

j Enter the User password and confirm. 81 . The phone is unlocked if the password is correct.Privacy/security Step by step Unlocking the phone Unlock phone? Confirm.

Mobility

Step by step

Mobility
Prerequisite: Your phone is configured to support mobility by service personnel. A DLS server is available in the LAN and its address is entered in the phone.

Mobility scenarios
When you log on to your phone, or any other mobilityenabled phone, the following scenarios are possible:

Logging on and off at the same phone
• • Log on as a mobility user Log off as a mobility user page 83. page 84.

Logging on and off at different phones
In these cases, service personnel may have made the following settings: • Log on at a remote phone with forced logon, when the user is still logged on at that phone page 85. • Delayed logon at a remote phone with forced logon, when the user is still logged on at that phone and the phone is busy page 86.

82

Mobility

Step by step

Logging on and off at the same phone
Logging on to the phone
Prerequisite: No other mobility user is logged on. page 19 Mobile logon?
f

Select from the idle display context menu ( and confirm. The Mobility logon dialog appears.

page 19)

Mobility ID

You are prompted to enter your mobility ID.

j Enter and confirm Mobility ID, usually a telephone number. (for a text editor, see page 18). Enter password You are prompted to enter the password.

j Enter the user password and confirm with OK (text editor, see page 18). The following messages appear on the display: • Logging on mobile user • Validating • Registering • Downloading user data Once you have completed logon, the mobility icon is shown in the display .

83

Mobility

Step by step

Logging off from the phone
Prerequisite: You are logged on as a mobility user. Mobile logoff? Mobile logoff
f

Select from the idle display context menu ( page 19) and confirm. The logoff procedure starts immediately. Is displayed. You briefly have the option to cancel the logoff, otherwise the logoff process is launched. In the graphic display, the following messages appear: • Logging off mobile user • Uploading user profile • Registering • Downloading user data After you have logged off, the mobility icon den. is hid-

84

your service personnel enabled "Forced logoff during call" without setting a time. the system does not consider whether or not the remote phone is busy. The Mobility logon dialog appears. . Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy. see page 18). page 19) Mobility ID? l You are prompted to enter your mobility ID. Once you have completed logon. j Enter and confirm the user password (text editor.Mobility Step by step Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. 85 . j Enter and confirm mobility ID – usually a phone number (for a text editor. The following mobility messages appear in the display: • Validating • Logging off elsewhere • Registering The logoff is simultaneously displayed on the remote phone. the logon is rejected. see page 18). Mobile logon? f Select from the idle display context menu ( and confirm. the mobility icon is shown in the display. Enter password You are prompted to enter the password. If however.

see page 18).usually a phone Enter password You are prompted to enter the password. The mobility message appears on the display: • Logging on mobile user • Validating • Logging off elsewhere At the same time. You are prompted to enter your mobility ID. forced logoff does not occur until this timeout expires. page 19) j Enter and confirm the mobility code . the mobility icon is shown in the display . Mobile logoff? Mobility ID? f l Select from the idle display context menu ( and confirm.Mobility Step by step Logging on with forced. After the timeout set by your service personnel. the graphic display on the busy remote phone shows "Forced logoff pending". see page 18). j Enter and confirm the user password (text editor. • • Registering Downloading user data Once you have completed logon. number (text editor. 86 . the active call is ended and remote logoff is performed. delayed logoff at a remote phone If the remote phone is busy and your service personnel enabled "Forced logoff during call" with a set timeout.

87 . • • If your caller ID is transmitted: your caller ID is displayed. If your caller ID is suppressed: "unknown" is displayed. j Enter the code (see the table of codes transmit the caller information. Deactivating If your service personnel permanently activated anonymous calling for your phone.OpenScape Voice functions Step by step OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. Anonymous calling is when your data is not transmitted. The settings configured can be deactivated. you can deactivate this setting as follows: ^ Lift the handset. Making anonymous calls Your service personnel decides whether or not your caller ID (name and phone number) is displayed on a called party’s station. for specific calls. page 102) to Z You hear a confirmation tone. however.

page 102). page 102) to Z Wait until you hear the confirmation tone. j Dial the phone number of the party you want to contact. j Enter the code (see the table of codes Z Wait until you hear the confirmation tone. Caller ID transmission is reactivated after this call. Temporarily activating anonymous calling for the next call If your service personnel activated caller ID transmission for your phone. you can deactivate this setting as follows: ^ Lift the handset. you can deactivate this setting for the next call as follows: ^ Lift the handset. "Private/Anonymous" appears on the called party’s display instead of the caller ID. Caller ID transfer is suppressed.OpenScape Voice functions Step by step Activating If your service personnel activated caller ID transmission for your phone. 88 . j Enter the code (see the table of codes suppress the caller ID.

j Dial the phone number of the party you want to contact. When you end this call. 89 . you can enable this setting for the next call as follows: ^ Lift the handset. caller ID transmission is suppressed once again for the next call. page 102).OpenScape Voice functions Step by step Temporarily deactivating anonymous calling for the next call If your service personnel suppressed caller ID transmission for your phone. j Enter the code (see the table of codes Z Wait until you hear the confirmation tone.

or • the call is forwarded to an external phone number. A connection is set up if a caller’s phone number matches a number in the selection list. These announcements are followed by verbal user prompts that let you: • add entries to the selection list • delete entries in the selection list • check the selection list • activate or deactivate the function. Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility. If there is a match: • the caller receives a message that the party refuses to accept any calls with this number. 90 . j Enter the code (see the table of codes page 102).OpenScape Voice functions Step by step Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). ^ Lift the handset. Contact your service personnel for information on how your OpenScape Voice is configured on site. Various announcements deliver the following information: • the name of the feature (selective call acceptance) • the current status (active or inactive) • the current scope of the selection list.

Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility. ^ Lift the handset. These announcements are followed by verbal user prompts that let you: • add entries to the selection list • delete entries in the selection list • check the selection list • activate or deactivate the function. the caller is notified that the called party rejects calls from this number. If the caller’s number is not in the selection list. A call is not connected if the caller’s phone number matches a number in the selection list. you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls. 91 . the call is to you as usual.OpenScape Voice functions Step by step For call rejection As for selective call acceptance. j Enter the code (see the table of codes page 102). Various announcements deliver the following information: • the name of the feature (selective call rejection) • the current status (active or inactive) • the current scope of the selection list.

^ Lift the handset.OpenScape Voice functions Step by step Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature (for example. 92 . you are not informed that a call was rejected. caller ID suppression) to prevent their phone number from being transmitted. In this case. caller ID suppression) to prevent their phone number from being transmitted. j Enter the code (see the table of codes page 102). Accepting You can also accept calls from parties that activated a data protection feature (for example. ^ Lift the handset. j Enter the code (see the table of codes page 102).

Ask your service personnel for the result. Call tracing You can request automatic tracing of the last received internal call. n Lift the handset. This list is stored centrally and managed by your service personnel. you can store up to 1000 phone numbers. o Enter the code (see the table of codes page 102). 93 . j Enter the code (see the table of codes The number is automatically dialed. As these are three-digit numbers. This is particularly suitable for identifying malicious. You can dial a specific phone number by simply entering a digit string. irritating or troublesome calls. The phone number is determined. ^ Lift the handset. page 102) followed by a number between 0 and 999 for the phone number you want to dial.OpenScape Voice functions Step by step Using abbreviated dialing Abbreviated dialing gives you access to a central list of frequently dialed phone numbers.

Activating ^ Lift the handset. ^ Lift the handset. j Enter the code (see the table of codes Z Wait until you hear the confirmation tone. Deactivating Make the line free once more for the hunt group. If you want another member of the group to pick up an incoming call. OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your service personnel. 94 . Hunt groups are a simple solution for distributing calls to a group of telephones. Your service personnel can incorporate multiple telephones in a hunt group.OpenScape Voice functions Step by step Hunt group functions To ensure optimum handling of specific calls. page 102). If your telephone is assigned to a hunt group. j Enter the code (see the table of codes Z Wait until you hear the confirmation tone. Hunt group calls will then no longer be forwarded to your telephone. you can set your telephone to signal the busy status for your line to the other members of the hunt group. Making a line busy This prevents this line being used for calls in a hunt group. page 102). your telephone can be assigned to a pickup group page 31 and/or a hunt group.

Deactivating Unmark the line as the end of the hunt group chain. page 102). Activating ^ Lift the handset. j Enter the code (see the table of codes Z Wait until you hear the confirmation tone. page 102).OpenScape Voice functions Step by step Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. 95 . ^ Lift the handset. The system will stop looking for a free line in the hunt group chain after it reaches this line. j Enter the code (see the table of codes Z Wait until you hear the confirmation tone.

you are prompted to enter numbers in the list. If you do not answer within the timeframe defined by the service personnel. As soon as you have entered a valid number. the serial call can be activated. This can be prepared either by service personnel or you can create it yourself later. The edit mode opens and you hear an announcement with the following information: • Feature name • Current status (active/inactive) • Number of numbers currently on the serial call list You are prompted to do one of the following: • Activate/deactivate the feature (only if numbers are already entered in the list) • Call up the numbers currently entered in the list. The features for this are • Serial call • Parallel call Prerequisite: The service personnel has configured the respective feature for your main number in OpenScape Voice.OpenScape Voice functions Step by step Reachability You can make either serial calls or simultaneous calls on several sites. the next destination phone rings for the configured period of time. 96 . ^ Lift the handset. • Add or delete numbers • Repeat the options in edit mode If the serial call list is still empty. Each number can consist of up to 30 digits. j Enter the code for the edit mode (see code table page 102). a serial call list much be created. If the serial call is activated. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signaled sequentially. incoming calls are first routed to your phone. Serial call Managing number lists/activating serial call Before the serial call number can be activated.

incoming calls are routed to your phone and all other destination phones in the parallel call list. As soon as you have entered a valid number. j Enter the code for the edit mode (see code table page 102).OpenScape Voice functions Step by step The caller is informed that the call is being routed to another station. a parallel call list must be created. it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement". The connection is established with the first phone that accepts the call. If the parallel call is activated. Parallel call Managing number lists/activating parallel call Before the parallel call feature can be activated. 97 . The edit mode opens and you hear an announcement with the following information: • Feature name • Current status (active/inactive) • Number of numbers currently on the parallel call list You are prompted to do one of the following: • Activate/deactivate the feature (only if numbers are already entered in the list) • Call up the numbers currently entered in the list. If the call is not answered by any phone. The connection is established with the first phone that accepts the call. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signaled sequentially. you are prompted to enter numbers in the list. • Add or delete numbers • Repeat the options in edit mode If the parallel call list is still empty. ^ Lift the handset. it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement". Each number can consist of up to 30 digits. If the call is not answered by any phone. This can be prepared either by service personnel or you can create it yourself later. the parallel call can be activated.

Prerequisite: You have already entered numbers in the parallel call list. j Enter the code to activate or deactivate the parallel call (see code table page 102). 98 .OpenScape Voice functions Step by step Activating/deactivating parallel call via code You can activate/deactivate the parallel call without having to change to edit mode. ^ Lift the handset.

Unparking To unpark the call. e. j Enter the specified line number. j Enter the code for parking followed by a line number You receive a confirmation tone. [ Your colleague is now connected with the waiting caller. you can park the call. page 102). that you are trying to connect him. j Enter the unparking code (see code table He is prompted to enter a line number. your colleague must proceed as follows: ^ Lift the handset. ] Replace the handset Tell your colleague that a call for him is parked and give him the line number. Call park [ You are conducting the call. (see code table page 102). Let the other party know.OpenScape Voice functions Step by step Parking a call If you have answered a call for a colleague and cannot forward it to him. 99 .g. The caller hears a waiting melody.

You are connected to the call and can listen. j Enter the code for active silent monitoring and the destination number (see code table page 102). Active silent monitoring Station A and B are on a call. Your phone internal station A internal or external station B • • • You can hear and talk to station A. you can join an active call of an internal station and listen in unnoticed (muted) or with the knowledge of the target station (active). ^ Lift the handset. You want to listen to the call but so that Station B does not notice but so that you can still talk to Station A. You can hear station B but cannot talk to him because he cannot hear you. ] End the silent monitoring unnoticed by replacing the 100 .OpenScape Voice functions Step by step Silent Monitoring If this function has been configured by service personnel and enabled for the destination phone. If necessary notify station A. Station A and B can hear and speak to each other. handset.

] End the silent monitoring unnoticed by replacing the 101 .OpenScape Voice functions Step by step Muted silent monitoring Station A and B are on a call. handset. You are connected to the call and can listen. j Enter the code for active silent monitoring and the destination number (see code table page 102). Station A and B can hear and speak to each other ^ Lift the handset. Your phone internal station A internal or external station B • • • You can hear station A but cannot talk to him because he cannot hear you You can hear station B but cannot talk to him because he cannot hear you. You want to monitor a call but so that neither station notices.

Print this page as an overview. Function Making anonymous calls off Making anonymous calls on Making anonymous calls temporarily on Making anonymous calls temporarily off List for selective call acceptance List for selective call rejection Rejecting anonymous calls Accepting anonymous calls Using abbreviated dialing Call tracing Making a line busy on Making a line busy off End of hunt group chain on End of hunt group chain off Edit mode for serial call Edit mode for parallel call Activating a parallel call Deactivating a parallel call Parking a call Unparking a call Active silent monitoring Muted silent monitoring Code Description page 87 page 88 page 88 page 89 page 90 page 91 page 92 page 92 page 93 page 93 page 94 page 94 page 95 page 95 page 96 page 97 page 98 page 98 page 99 page 99 page 100 page 101 102 .OpenScape Voice functions Code table for OpenScape Voice functions Ask your service personnel to enter the latest codes in the following table.

User Select and confirm the option shown. Adjust the display unit so that you can clearly read the screen. z You can also configure this setting via the Web interface page 129. N Press the key shown. Phone? Display ? Contrast: = f f Select and confirm the option shown. if nec. b or d Set and confirm the contrast Option = Save & Exit l Select the option shown and confirm twice. Setting contrast The display has multiple contrast levels that you can set according to your light conditions.Individual phone configuration Step by step Individual phone configuration Display Adjusting the display to a comfortable reading angle You can swivel the display unit.j Enter and confirm the user password. Select and confirm the option shown. 103 . Select and confirm the option shown.

j Enter and confirm the user password. Option = Save & Exit l Select the option shown and confirm twice. Option = Save & Exit l Select the option shown and confirm twice. Select and confirm the option shown.02. if nec. Setting the time N Press the key shown. User Select and confirm the option shown. The time set is displayed. j Enter and confirm the date.2007 f Select and confirm the option shown. User Select and confirm the option shown. z You can also configure these settings via the Web interface page 129. Date and time? Time = 14:44 f Select and confirm the option shown. The date set is displayed. if nec.j Enter and confirm the user password. Setting the date N Press the key shown. Select and confirm the option shown. 104 . j Enter and confirm the time. Date and time? Date = 20.Individual phone configuration Step by step Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary.

Select and confirm the option shown.j Enter and confirm the user password. Setting the difference between daylight saving and standard time Prerequisite: Auto DST is deactivated page 106. 105 . z You can also configure this setting via the Web interface page 129. User Select and confirm the option shown. z You can also configure this setting via the Web interface page 129. User Select and confirm the option shown. Confirm. N Press the key shown. if nec. Enter the difference to be used for daylight saving time. Select the option shown and confirm twice. j Enter and confirm the difference between daylight and Option = Save & Exit l Select the option shown and confirm twice. Date and time? Difference (mins) = 60 f Select and confirm the option shown. standard time in minutes. Select and confirm the option shown. The difference set is displayed. if nec.j Enter and confirm the user password. Date and time? Daylight saving = No Yes Option = Save & Exit f l l Select and confirm the option shown. N Press the key shown.Individual phone configuration Step by step Setting daylight saving time Prerequisite: Auto DST is deactivated page 106. The time set is displayed.

if nec. z You can also access this information via the Web interface page 129. Select and confirm the time format (12. Select and confirm the option shown. Locality? Time format = 24 hours 12 hours (AM/PM) m f Select and confirm the option shown. Daylight saving time must be manually set if a No is entered for Auto DST page 105. Date and time? Select and confirm the option shown.or 24-hour display).j Enter and confirm the user password.Individual phone configuration Step by step Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your service personnel. Select the option shown and confirm twice. N Press the key shown.j Enter and confirm the user password. The format set is displayed. Option = Save & Exit l 106 . User Select and confirm the option shown. Time display format z You can also configure this setting via the Web interface page 129. if nec. N Press the key shown. User Select and confirm the option shown.

if nec. Select and confirm the format you want. The format set is displayed. 107 . User Select and confirm the option shown.Individual phone configuration Step by step Date display format z You can also configure this setting via the Web interface page 129.j Enter and confirm the user password. N Press the key shown. Select the option shown and confirm twice. Locality? Date format = dd/mm/yyy yyyy/mm/dd Option = Save & Exit f f l Select and confirm the option shown. Select and confirm the option shown.

Option = Save & Exit l Select the option shown and confirm twice. Example: Handset: N Press the key shown. if nec.Individual phone configuration Step by step Audio Volumes Use this selection to set the following volumes: • Loudspeaker • Ringer • Handset • Handsfree (OpenStage 20/20 G only) z You can also configure this setting via the Web interface page 129. 108 . Select and confirm the option shown.j Enter and confirm the user password. Select and confirm the option shown. Audio Volumes? Handset f Select and confirm the option shown. b or d Set and confirm the volume. User Select and confirm the option shown.

Required ringtone file[1Select ] or "pattern.Individual phone configuration Step by step Settings Ringtone If your service personnel has loaded suitable files to the phone.mp3 or *. Confirm current ringtone file.j Enter and confirm the user password.j Enter and confirm the user password. Select and confirm the option shown. User Select and confirm the option shown. N Press the key shown. Prerequisite: You have choosen the "pattern" ringtone.wav f f Select and confirm the option shown. if nec. Audio Settings? Select and confirm the option shown. Audio Settings? Ringer file = Pattern ABC. you can select a realtone file in *. The phone displays the current setting. if nec. If no individual audio files are available the "pattern" ringtone is preset. Option = Save & Exit l N Press the key shown. Select and confirm the option shown. Pattern melody z You can also configure this setting via the Web interface page 129. see page 109. 1. 109 ." You will immediately hear the associated ringer melody.wav format for the ringer tone. User Select and confirm the option shown. Select and confirm the option shown. Select the option shown and confirm twice.

1. Prerequisite: You have choosen the "pattern" ringtone. Pattern sequence Option = Save & Exit l z You can also configure this setting via the Web interface page 129. Select the option shown and confirm twice. 2) You immediately hear the set Ringer melody with the chosen Ringer tone sequence. 4). The phone displays the current setting. "Muffled" . N Press the key shown. g. User Select and confirm the option shown. Audio Settings? Ringer tone sequence = 2 f Select and confirm the option shown. g. Option = Save & Exit l N Press the key shown. z You can also configure this setting via the Web interface page 129. Select the option shown and confirm twice. You will immediately hear the corresponding Ringer melody. Confirm the selected setting. User Select and confirm the option shown. Select and confirm the option shown.j Enter and confirm the user password. Room character Speakerphone mode is only available in OpenStage 20/20 G.Individual phone configuration Step by step Ringer melody = 4 f Required pattern melody1 Choose between 1 and 8 (e. if nec. Select your desired Ringer tone sequence between 1 and 3 (e. see page 109. To ensure that the other party can hear you properly in speakerphone mode (only with OpenStage 20/20 G) you can adjust the phone to the room acoustics by choosing one of the following room characters: "Normal". Confirm the selected Ringer melody. 110 . "Echoing".

j Enter and confirm the user password. User Select and confirm the option shown. Audio Settings? Open listening = Standard mode Option = Save & Exit l Select and confirm the option shown. Select and confirm the option shown.Individual phone configuration Step by step if nec. Select the option shown and confirm twice. if nec. Select and confirm the option shown. Select the option shown and confirm twice.j Enter and confirm the user password. Select and confirm the setting you want in the context menu ("Standard mode" or "US mode. Audio Settings? Room character = Normal f Select and confirm the option shown. Option = Save & Exit l N Press the key shown. "Normal"). z You can also configure this setting via the Web interface page 129. 111 . Select and confirm the room character in the context menu (for example. Opening listening mode Select the mode here that you prefer for open listening (only for OpenStage 20/20 G) (see page 28).

Select and confirm the option shown. if nec. Select and confirm the option shown. User Select and confirm the option shown. The message "Nonsecure connection" also appears. N Press the key shown. Select and confirm the option shown.j Enter and confirm the User password. Configuration Connected calls Secure call alert Yes Select and confirm the option shown. z You can also configure this setting via the Web interface page 129. Prerequisite: Secure connection setup is the preference set by your service personnel. Save & Exit 112 .Individual phone configuration Step by step Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. Select and confirm the option shown in the context menu.

j Enter and confirm the User password. Select and confirm the option shown. if nec. you can adjust the tone volume or disable the tone. For instance. N Press the key shown. You can also select one of the following three options: • Low • High • Off (for no click) Key selection Keys Keypad only or All keys Save & Exit Select and confirm the option shown. You can also decide whether this should apply for all keys or only those on the keypad.Individual phone configuration Step by step Key click You can select here whether a tone should be heard when a key is pressed. Phone Key click Select and confirm the option shown. Adjusting the volume for the Key click Volume Medium Select and confirm the option shown. Confirm the option shown. Settings User Select and confirm the option shown. select and confirm a medium volume level. Select and confirm if the setting is only to apply for the character input keys. Select and confirm the option shown. Select and confirm the option shown. In addition. 113 . z You can also configure this setting via the Web interface page 129.

N Press the key shown. Locality? Language = Deutsch English Option = Save & Exit f f l Select and confirm the option shown. in our example. The language set is displayed. User Select and confirm the option shown. if nec. z You can also configure this setting via the Web interface page 129. Select and confirm to set the required language. English. Select the option shown and confirm twice.j Enter and confirm the user password. 114 . Select and confirm the option shown.Individual phone configuration Step by step Setting the language and country Selecting a language Use this menu option to select the language for operator prompting.

Individual phone configuration Step by step You may choose from the following languages: 1. 8. Srpski Jezik 26. Română 23. Hrvatski 14. 115 . Português 22. Català 5. Bahasa Indonesia 2. Bahasa Malaysia 3. 32. Ceština 6. Русски 33. 35. Slovenski Jezik 25. English 10. Nederlands 19. Norsk 20. Eesti keel 9. 31. Latviešu Valoda 16. Dansk 7 Deutsch . Italiano 15. Suomi 27 Svenska . 28. English(US) 11. Türkçe 29. 34. Polski 21. Español 12. Lietuviø Kalba 17 Magyar . Slovenčina 24. 30. Français 13. Brasileiro 4. 18.

Argentina Australia Austria Belgium Brazil Canada China Chile AR AT AU BE BR CA CN CL HR CZ DK FI FR DE HU IN IE IT JP 20. Hungary 16.Individual phone configuration Step by step Locality Adapt your phone settings to suit the relevant countryspecific conditions (for example. Netherlands NL 23. Select and confirm to set the country[1]. 8. India 17 Ireland . 3. transmission parameters). Spain ES 32. Locality? Country = Germany United States Option = Save & Exit f f l Select and confirm the option shown. New Zealand NZ 24. Turkey TR 36. Portugal PT 27 Russian Federation . RU 28. Germany 15. The country set is displayed. 7 . US 38. 18. Singapore SG 29. Denmark 12. United Kingdom GB 37 United States . z You can also configure this setting via the Web interface page 129. 116 . Finland 13. Select the option shown and confirm twice. Switzerland CH 34.j Enter and confirm the user password. Mexico MX 22. Italy 19. 4. User Select and confirm the option shown. The phone displays the current setting. France 14. Luxembourg LU 21. Norway NO 25. 5. Czech Republic 11. Select and confirm the option shown. 6. for instance. here US. You may choose from the following countries: 1. Japan 1. Sweden SE 33. Thailand TH 35. Vietnam VN 9. if nec. 2. N Press the key shown. Poland PL 26. Croatia 10. South Africa ZA 31. Slovakia SK 30.

Individual phone configuration Step by step 117 .

Network information Select and confirm the option shown. if nec.g.Individual phone configuration Step by step Network information This overview in the user area of the Service menu provides you with information about the IP address of the phone and the HTML address of the Web interface. N Press the key shown. http:// my-openStage.phone/).j Enter and confirm the user password. It also provides real-time data about the network activity of the phone. If an interface is not in use. LAN/PC information: [10|100|1000] Mbit/s: Data transfer rate of the network or PC interface. LAN/PC-RX: The network or PC interface data packets received are illustrated dynamically as columns. LAN/PC autonegotiated: [Yes|No]: Displays whether the network or PC interface data transfer rate is set to automatic (Yes) or manual (?No). Link down is displayed. 118 . WBM URL: HTTP address of the Web interface. You can browse the following overview: IP Address: Displays the IP address or name which was assigned to the phone in the network. LAN/PC-TX: The network or PC interface data packets sent are illustrated dynamically as columns. This address is specified in the address line of the Internet browser and is used to call the Web interface of the phone in the browser. User Select and confirm the option shown. DNS domain: The DNS domain that can be assigned to the telephone in addition to the IP address (e.

• Display contrast • Language setting • Audio settings – Volumes – Settings • Call lists – All entries are deleted Attention: All data is reset without a warning tone.Individual phone configuration Step by step Resetting user data The following user-specific settings changed via the phone menu or the Web interface can be reset to factory settings. Reset Reset all user data Select and confirm the option shown. User Confirm. j Enter and confirm the user password. if nec. The user data is reset to factory settings. 119 . Select and confirm the option shown. Initiating the reset N Press the key shown.

Mode: MANUAL You decide when the recorder is started and stopped or paused. call pickups and second calls will not 120 . If you pause the recorder then nothing will be recorded. Call recording modes The service personnel can configure the following operating modes for call recording: • Manual • AutoStart • All Calls • Disabled The following settings are possible to audibly signal the recording: • Repeated • Single Shot • Off Check with your service personnel as to which settings were made for your phone. You can stop or pause the recorder yourself however and restart it. special calls such as consultation calls. then the recorder likewise pauses. The recorder records the entire voice flow of two or more participants. If there are no calls. Mode: ALL CALLS: The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded. Mode: AUTOSTART The telephone starts the recorder automatically.Call recording Step by step Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. all further calls will be recorded. If a call has already been recorded. If you pause the recorder during a call. If the recorder is switched on. new incoming and outgoing calls will also be recorded.

This can be any incoming or outgoing call. It is immaterial here whether a call is set up directly via the telephone or via an application. Calls on hold 1. If the telephone reverts to idle status. Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone. the AutoStart process is set up again for the next call. • Outgoing • Incoming • Consultation • Pickup • Reconnect • Second call • Connected call • Conference1 • Automatic call acceptance • Secured or unsecured line Non-recordable calls • • Outgoing calls that have not yet reached full connection status. Server-based conference only 121 . such as a ringing call.Call recording Step by step be recorded as long as the recorder is paused.

Server-based conference only 122 . Call transfer is also available during recording. 3. 1. Functions for editing recordings over the telephone. 3. A conference1 can be set up or cleared down during recording. The following features are not supported: 1.) • switched off or stopped (~) • started (/) • paused (@) The symbols used here by way of example can be found on practically any hardware and software recorder. Recording tips You will receive the following advisories while a call is being recorded: • The recording symbol | on the display (permanent) • Beep (repeated at intervals for you and your call partner) • Beep (single at the start of recording for you and your call partner) The audible advisory can also be switched off. Recording calls Using the call recording feature The recording function can be used in a similar way to a recorder.Call recording Step by step Enhanced functions: 1. Playing back recordings over the telephone. A second call can be accepted during recording. A consultation can be performed during recording. Deleting recordings over the telephone. 2. for example for recording music. 2. 4. The recorder can be: • switched on (standby . Please check with the relevant service personnel.

123 . you will see the recording symbol | and hear a beep (see also page 122). As soon as the recording starts. call recording starts automatically. You cannot pause the recording manually in this mode. or ] or n If you end the call. Prerequisite: Manual mode is selected. If you have accepted a call or called a subscriber and the subscriber answers. ^ Lift the handset. Manual call recording Activating or deactivating call recording when the telephone is in idle mode. The call is now being recorded (see also page 122) You can pause the recording at any time and continue it again. As soon as a call is set up. the call is recorded automatically. Recording on? Recording off? f f Select the option shown in the telephone's context menu to enable the option.Call recording Step by step Automatic call recording This is the simplest mode. [ The station answers. the AutoStart process is set up again for the next call. Refer to page 121 to check which calls this can be. or disable the option. You hear a beep and the recording symbol | is shown on the display. Call recording with AutoStart Standby mode is activated in principle in idle mode. You cannot switch off the recorder. n Press the key shown.

The call is now being recorded (see also page 122). Pausing call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. The recording symbol | on the display disappears. [ You are conducting a call (see also Recording off? f page 121). Select and confirm the option shown. Recording has not started. Recording has started. You are conducting a call.Call recording Step by step Controlling call recording Starting call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. [ You are conducting a call (see also Recording on? f page 121). ] or n The recording is terminated automatically as soon as the call is ended. The recording symbol | on the display disappears. You are conducting a call. Ending call recording automatically Prerequisite: You are conducting a call. You hear a beep and the recording symbol | is shown on the display. Recording has started. Select and confirm the option shown. 124 . for example to continue recording the current call. You can start the recording again at any time.

[ You are conducting a call. Recording has started. The first party is placed on hold. You are connected with the second party. j The recording is paused while you initiate the consultation. You hear a beep and the A second call party camps on In the pop-up menu: Accept page 56. Second call during call recording Prerequisite: You are conducting a call. You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed. call is recorded. the consultation You can now terminate the consultation call or for example switch back to the first call party (alternate) while the consultation call is placed on hold. 125 . [ If the consultation partner answers. Select and confirm the option shown.Call recording Step by step Consultation during call recording Prerequisite: You are conducting a call. The call is now being recorded. recording symbol | is shown on the display. You hear a beep and the recording symbol | is shown on the display again. The recording symbol | on the display disappears. You hear a beep and the recording symbol | is shown in the line for the second call – this call is now being recorded. Recording has started.

Prerequisite: You are conducting a call that is being recorded. [ You are switched to the main call. Recording has started. You hear a beep and the recording symbol | is shown in the line for the main call – this call is now being recorded.Call recording Step by step Call recording while alternating Prerequisite: You have an active or held consultation or second call. The recording is paused and the recording symbol | has disappeared from the display. Your call is paused and reconnected during the recording. beep and the recording symbol | is shown in the line for the second call. Z Your call partner has placed the call on hold. [ Your call partner resumes the call. 126 . You can pause and restart the recording at any time in manual and auto start modes. [ You are connected with the second party. You hear the recording symbol | is shown on the display. You hear a beep and the music on hold. You hear a Alternate Confirm the option shown.

Recording has started. You hear a beep and the recording symbol | is shown again in the "Conference" line. The conference call is now being recorded. You hear a beep and the recording symbol | is shown in the "Conference" line. [ You have performed a consultation or accepted a second call ( page 38 or call is placed on hold. The call is now being recorded. Adding conference participants during the recording Prerequisite: You have set up a conference. Conference Select and confirm the option shown in the connection's context menu. page 56). The "System conference" feature was configured by the service personnel. The conference You hear a beep and the recording symbol | is shown in the line for the consultation or second call.Call recording Step by step Setting up a conference during recording Prerequisite: You are conducting a consultation call page 38 or you have accepted a second call page 56 and the "System conference" feature was configured by the service personnel. Conference Select the option shown in the context menu for the consultation or second call in order to include the new participant in the conference. 127 . You are connected to both parties at once. The main call is placed on hold. The conference is displayed with the current participants.

You are placed on hold while the conference is being set up. Prerequisite: You are conducting a call that is being recorded. You are to be included in a conference by your call partner. [ Your call partner answers again and you are connected to the conference. You hear a beep and the recording symbol | is shown in the "Conference" line. Z You hear the music on hold while your call partner is setting up the conference. The recording is paused and the recording symbol | has disappeared from the display. 128 . The conference call is now being recorded.Call recording Step by step Your call is included in a conference during the recording.

the Web interface address. https://[Name of the phone] [Name of the phone] which was assigned by service personnel. For more information. You must log on with this password in future every time you want to open the User Pages. open a Web browser and enter the following: https://[IP address of the phone] [IP address of the phone] is the IP address of your phone. You will be prompted to configure a user password the first time you call up the Web interface page 78. Communication is via a secure HTTPS connection. Administrator Pages This area lets you configure settings for administering your phone and the network environment. refer to the section entitled "Network information" page 118.Web interface Web interface General You can configure a number of settings for your phone via the Web interface. To call up the interface. Calling up the Web interface For more information on the IP address. Follow the instructions to download the certificate. and how to connect the telephone to the network. Access to the Administrator Pages is protected by the admin password. contact your service personnel or refer to the administration manual. You might receive a certificate notification from the browser. 129 .

4. Click the menu heading again to close the menu. Button functions • "Login": Log on to the phone after you have entered the user password • "Submit": Apply changes • "Reset": Reset original values • "Refresh": Update the values. 3. • "Logout": Log off the phone 130 . Click the corresponding button to save or discard your changes. 2.Web interface User pages The Web interface homepage opens once you have entered and confirmed the phone’s IP address: User menu User selection Phone information User login Highlighted entry (current page) Menu heading Menu entry 1. Make the desired changes. Click a menu heading to display the individual menu entries. Click a menu entry to open the corresponding form.

Web interface User menu All settings can be made via the user menu of the web interface as well as via the phone’s user menu. month. User Pages User login V page 78 Date and Time – Local time V page 104 – Local date (day. year) V page 104 – Allow daylight saving V page 105 – Difference (minutes) V page 105 – Auto time change V page 106 Audio – Ringer melody (V page 109) – Ringer tone sequence (V page 110) – Ring file (V page 109) – Room Character (V page 110) – Open listening (V page 111 Configuration – Outgoing calls – Autodial delay (seconds) V page 67 – Allow callback: busy V page 47 – Allow callback: no reply V page 47 – Allow busy when dialing V page 69 – Allow transfer on ring V page 63 – Allow immediate dialing V page 35 – Incoming calls – Deflecting – Allow deflection (V page 49 – Default deflect destination V page 49 – Forwarding – Settings – Forwarding Favorites Destination 1 to Destination 5 V page 41 page 43 – Forward all calls allowed V – to V page 42 – Forward on busy allowed V page 43 – to V page 42 – Forward on no reply allowed V page 43 – to V page 42 – No reply delay (seconds) V page 42 – Alerts – Visual alerts V page 52 – Audible alerts V page 52 – Forwarding party V page 52 131 .

Web interface – Handling – Allow call waiting V page 59 – Allow DND V page 77 – Allow busy when dialing V page 69 – CTI calls – Allow auto-answer V page 64 – Allow beep on auto-answer V page 64 – Allow beep on auto-reconnect V page 65 – Connected calls – Allow call transfer V page 62 – Allow call joining V page 39 – Allow exit conferenceV page 72 – Allow hold reminder V page 53 – Hold reminder delay (minutes) V page 54 – Allow music on hold V page 55 – Allow conferences V page 71 – Allow secure call signaling V page 112 – Toggling associate page 60 Phone – Display settings – Contrast V page 103 – Tastenklick – Lautstärke – Off – Low – Mittel – High – Tasten – Nur Tastenfeld – Alle Tasten Locality – Country V page 116 – Language V page 114 – Date format V page 107 – Time format V page 106 Authentication – Old password page 78 – User password V – Confirm password V page 78 132 .

for example. If the telephone is very dirty. oily or aggressive agents. The use of scouring agents is also forbidden. contact Customer Service. Never use cleaning fluids containing alcohol or plastic-damaging detergents to clean the telephone. clean it with a diluted neutral cleaner containing surfactants. If the phone is locked. Contact partner in the case of problems Contact your service personnel if a fault persists for more than five minutes. Always use a damp or antistatic cloth to clean the telephone. such as a dish detergent.Fixing problems Fixing problems Caring for your telephone • • • • Never allow the telephone to come into contact with coloring. To correct any other problems: First contact the relevant service personnel. 133 . Troubleshooting Pressed key does not respond: Check if the key is stuck. activate the ringtone You cannot dial a number: Check whether your telephone is locked ("Phone locked. If the service personnel are unable to correct the problem. unlock it. To unlock enter the PIN" appears on the screen). The phone does not ring on call: Check whether the ringtone is deactivated (see icon in the status bar on the display page 76). Never use a dry cloth. If it is deactivated. Afterwards remove all traces of the cleaner with a damp cloth (using water only).

wav? – Ringer2. You are prompted to enter the User password page 78. User menu display The majority of settings that can be made via the user menu on the phone. can also be made via the web interface page 129. On the Settings tab. Confirm this with OK. select the User menu option.wav? page 108 page 108 page 108 page 108 page 109 134 . Changes are usually confirmed using the Save & exit option or discarded using the Exit (no save) option. The options grayed out are not available on the OpenStage 15 or have no function. The options of the user menu are available. ! User Date and time? – Time = hh:mm – Date = DD. press the N key.MM.YYYY – Daylight saving = Yes – No? – Return? – Difference (mins) = mm – Auto DST = Yes/No – Save & exit – Exit (no save) page 104 page 104 page 105 page 105 page 106 ! Audio? – Volumes? – Loudspeaker = – Ringer = – Handset = – Headset = – Handsfree = – Rollover = – Save & exit – Exit (no save) – Settings? – Ringtone = Ring file – Pattern? – Ringer1.Local user menu Local user menu Opening the user menu on the phone To open the user menu.

Local user menu – Ringer3.wav? – Return? – Ringer melody = 2 – 1? – 2? – 3? – 4? – 5? – 6? – 7? – 8? – Return? – Ringer tone sequence= 1 – 1? – 2? – 3? – Return? – Room character = Normal – Normal? – Echoing? – Muffled? – Return? – Open listening = Standard mode – Standard mode? – US mode? – Return? – Save & exit – Exit (no save) – Return? page 109 page 110 page 110 page 111 ! User Configuration? – Outgoing calls? – Autodial delay = 6 – 1? – 2? – 3? – 4? – 5? – 6? – 7? – 8? – 9? – Return? – Callback: busy = Yes – No? page 68 page 47 135 .wav? – Ringer5.wav? – Ringer6.wav? – Ringer4.

Local user menu – Return? – Callback: no reply = Yes – No? – Return? – Busy when dialing = Yes – No? – Return? – Transfer on ring = Yes – No? – Return? – Immediate dialing = Yes – No? – Return? – Save & exit – Exit (no save) – Incoming calls? – Deflecting? – Allow deflection = Yes – No? – Return? – Default destination = – Save & exit – Exit (no save) – Forwarding? – Settings? – All calls = Off – On? – Return? – Destination = Destination 1 to Destination 5 – Edit favorites? – Return? – Destination 1 – Destination 2 – Destination 3 – Destination 4 – Destination 5 – Busy = Off – On? – Return? – Destination = Destination 1 to Destination 5 – Edit favorites? – Return? – Destination 1 – Destination 2 – Destination 3 – Destination 4 – Destination 5 page 47 page 69 page 63 page 35 page 49 page 49 page 41 page 41 136 .

Local user menu – No reply = Off – On? – Return? – Destination = Destination 1 to Destination 5 – Edit favorites? – Return? – Destination 1 – Destination 2 – Destination 3 – Destination 4 – Destination 5 – Duration = 16 – Save & exit – Exit (no save) – Alerts – Visual alerts = No – On? – Return? – Audible alerts = No – On? – Return? – Forwarding party = Display last – Display first? – Display last? – Return? – Save & exit – Exit (no save) – Handling? – Allow call waiting = Yes – No? – Return? – Allow DND = Yes – No? – Return? – Busy when dialing = Yes – No? – Return? – Save & exit – Exit (no save) – CTI calls? – AutoAnswer = Yes – No? – Return? – AutoAnswer beep = Yes – No? – Return? – AutoReconnect beep = Yes 137 page 41 page 52 page 52 page 52 page 59 page 77 page 69 page 64 page 64 page 65 .

Local user menu – No? – Return? – Save & exit – Exit (no save) – Return? – Connected calls? – Allow call transfer = Yes – No? – Return? – Allow call joining = Yes – No? – Return? – Allow exit conf = Yes – No? – Return? – Allow hold rem. = Yes – No? – Return? – Hold rem. delay = 8 – 3? – 4? – 5? – 6? – 7? – 8? – 9? – 10? – 11? – 12? – 13? – 14? – 15? – Return? – Music on hold = Yes – No? – Return? – Allow conferences =Yes – No? – Return? – Secure call alert = Yes – No? – Return? – Toggle associate =Yes – No? – Return? – Save & exit – Exit (no save) page 62 page 39 page 72 page 53 page 54 page 55 page 71 page 112 page 60 138 .

see – Return? – Date format = dd/mm/yyyy dd/mm/yyyy? yyyy/mm/dd? – mm/dd/yyyy? – Return? – Time format = 24 hour – 24 hour? – 12 Hour (AM/PM)? – Return? – Save & exit – Exit (no save) Security? – User password = ******** – Confirm password = – Save & exit – Exit (no save) Network information? – Phone address = – Web address = 139 page 116 page 116 page 114 page 115 page 107 page 106 page 78 page 118 .Local user menu – Return? ! Phone? – Display settings? – Contrast = – Save & exit – Exit (no save) – Tastenklick – Options – Exit (no save) – Lautstärke – Off – Low – Mittel – High – Tasten – Nur Tastenfeld – Alle Tasten – Return? page 103 Save & exit page 134 page 134 Locality? – Country = DE – DE? – Further countries. see – Return? – Language = Deutsch – Deutsch? – Further languages.

Local user menu – – – – – – – – – – IP address = LAN RX = LAN TX = PC RX = PC TX = LAN autonegotiated = Yes LAN information = 10 Mbps full duplex PC autonegotiated = Yes PC information = Link down Exit (no save) page 119 Reset? – Reset all user data? – Cancel? Back? 140 .

.......... 39 Alternate ...................... 25 deflect ......................................................................... 121 conference ..... 64 Audio room character ......... 123 call types ........................................................................................... 65 C Call accepting ...... 103 Do not disturb .......... 70 conference starting conference ............................... 80 Display contrast ......................................................................................................................................... 80 Emergency number ......................... 10 Group call .... 35 Contrast ............................ 41 Call forwarding chain ................................... 123 modes ....... 2 Conference ............................................................ 61 Call forwarding activating ....................................................... 67..... 53 Holding ...... 107 Daylight saving ....................................................................................... 103 CTI ........... 48 Call recording alternating ................................................................. 123 AutoStart ........Index Index A Administration ........................................................................................ 105 Dial plan ............................................. 38 Connecting parties ..................................................... 126 automatic .............................. 56 Context ......... 49 ending ................................................................................................................................ 31 H Hold reminder tone ..... 56 Callback ..... 64 CE marking ............................................................................................................................. 127 consultation ......................................... 64 D Date and time ...... 19 141 .. 44 activating/deactivating ..................................... 125 symbols .................................. 38 Consultation call from second call .............................................. 125 controlling ................................................... 52 Hot line ........... 40 Function keys .................................................................. 122 using ................. 110 Call waiting ............. 56 Call waiting (second call) .............. 67 AutoReconnect ................................... 43 programming ....................................................................................... 120 second call .................................. 40 holding ..................................................................................................... 36 I Idle mode .. 80 F Forced logoff ................................. 13 Consultation .................................................................................................................. 50 transfer .............................................. 38 Application ........ 48 Call lists ............................................................. 122 tips ................................................................. 45 Calls .............................................................................................................. 76 E Emergency call ......................................................... 75 Call log ............................................................... 104 Date format ........ 52 incoming ......................... 110 Autodial delay ........................ 23 Allowing call joining ................................. 122 Call settings CTI calls ............................................................................................................. 86 Forwarding .................................................................................................................................................................................................................... 124 manual ...................... 21............................ 24 rejecting ............................................................................................. 15 G General information ..... 30 forwarding .................. 44 Call list ................................................................................................................. 39 Connection options ....

.................................................................... 116 Location of the telephone ............... 25................. 22 Programming call forwarding ................ 85 M Mailbox key ................. 100 Speakerphone distance ................................................................... 85 Music on hold ...... 97 reachability . 2 P Padlock icon ......................................................................................................................... 96 silent monitoring .... 80 Phone settings .. 37 Ringer melody .... 87 hunt group ............................................ 87 accepting anonymous calls ................ 12 Menu key ....................... 92 call tracing ............................................. 12 User password ............................................................. 39 Phone locking ............................. 78 User support ....... 114 Locality .................................................... 103 Picking up the held call ...................... 109 Ringer off .................................................... 76.. 29 OpenScape Voice ................. 3 K Key click ......................... 12 Microphone ..................................... 86 logon.............................. 96 rejecting anonymous calls .... 96 Setting the time ............................ 14 W Warm line ...................... 83.................................................................................................................................................................... 2............ 83......................... 57 Immediate dialing .................. 67 Important information ........ 90 functions ......................................... 87 parallel call ........................ 134 142 ....................................... 133 U User interface OpenStage 20 ..................... 97 Party connection ................ 113 Keypad ........................................................................................................................ 28 T Telephone maintenance ............................. logoff .... 94 making anonymous calls ........................... 133 Time display format ............................ 14 Using network ports more efficiently .......Index Ignoring second call ................. 16 Normal dialing ...................................................... 55 N Navigator ........................................................................................................ 76 Program/Service menu ...................................................................................... 92 serial call ................................. 100 Operating instructions ..................................................................................................... 3 Logging on and off as a mobility user .................................................................................................................. 30 Missed calls ........................ 24 Parallel call ........................................................................................................ 104 Settings .................. 78 Serial call ...... 41 R Reachability ........................................... 36 Web interface .. 82 forced logoff .... 103 Silent monitoring ... 110 S Security .......................................................................... 27 Privacy .......................................................................................... 96 Redial ........... 106 Troubleshooting .................................................... 17 L Language settings ................................. 76 Ringtone sequence . 35................ 93 creating a list for selective calls ............................................. 3 Speakerphone mode .............................................................. 35 O Open listening ................................ 11 Using Ethernet switches ............ 48 Mobility ...... 129.............

51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2010-U100-31-7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. OpenScape. brand. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. KG Hofmannstr. Communication for the open minded Siemens Enterprise Communications www.com . All other company.Copyright © Siemens Enterprise Communications GmbH & Co. OpenStage and HiPath are registered trademarks of Siemens Enterprise Communications GmbH & Co. Availability and technical specifications are subject to change without notice. product and service names are trademarks or registered trademarks of their respective holders.siemens-enterprise. KG.