Documentation

OpenScape Voice OpenStage 20 E SIP, OpenStage 20/20 G SIP
User Guide

Communication for the open minded
V1 R3.x V1 R4.x
Siemens Enterprise Communications www.siemens-enterprise.com

Important information

Important information
Q
For safety reasons, the telephone should only be supplied with power: • using the original power supply unit. Part number: L30250-F600-C14x (x: 1=EU, 2=US, 3=UK) or • in a LAN with PoE (Power over Ethernet), which complies with the IEEE 802.3af standard. Never open the telephone or a key module. Should you encounter any problems, contact the responsible service personnel. Use only original Siemens accessories. The use of other accessories may be hazardous and will render the warranty, extended manufacturer’s liability and the CE marking invalid.

Trademarks
The device conforms to the EU directive 1999/5/EC as attested by the CE marking. All electrical and electronic products should be disposed of separately from the municipal waste stream via designated collection facilities appointed by the government or the local authorities. Proper disposal and separate collection of your old appliance will help prevent potential damage to the environment and human health. It is a prerequisite for reuse and recycling of used electrical and electronic equipment. For more detailed information about disposal of your old appliance, please contact your city office, waste disposal service, the shop where you purchased the product or your sales representative. The statements quoted above are only fully valid for equipment which is installed and sold in the countries of the European Union and is covered by the directive 2002/96/EC. Countries outside the European Union may impose other regulations regarding the disposal of electrical and electronic equipment.

2

Important information

Location of the telephone
• • • • • The telephone should be operated in a controlled environment with an ambient temperature between 5•C and 40•C. To ensure good speakerphone quality (OpenStage 20/20 G only), the area in front of the microphone (front right) should be kept clear. The optimum speakerphone distance is 50 cm. Do not install the telephone in a room where large quantities of dust accumulate; this can considerably reduce the service life of the telephone. Do not expose the telephone to direct sunlight or any other source of heat, as this is liable to damage the electronic components and the plastic casing. Do not operate the telephone in damp environments such as bathrooms.

Product support on the internet
Information and support for our products can be found on the Internet at: http://www.siemens-enterprise.com/. Technical notes, current information about firmware updates, frequently asked questions and lots more can be found on the Internet at: http://wiki.siemens-enterprise.com/.

3

. . . . . . . . . . . . . . . . . . . . . . Speakerphone quality and display legibility . . 10 10 11 11 11 11 Getting to know your OpenStage phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Records . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Idle mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .Contents Important information . . . .2 Trademarks . Keys. . . . . . . . . Ports on the underside of the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Symbols used in the manual . . . . . . 12 13 14 15 15 15 16 17 19 19 21 21 21 22 22 23 23 4 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Display . . . . . . . . . . Intended use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 The user interface of your OpenStage 20 E/20/20 G SIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Administration . . . . . . . . . . . . . . . . . . . Messages . . . . . . . 3-way navigator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Location of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone type . . . Keypad . . . . . . . . . . . . . . . . . . . . . . .10 About this manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Product support on the internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Function keys. . 3 General information. . . . . . Program/Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using network ports more efficiently . . . . . . . . . . . . . . . . . . . . . . . . . . Control and monitoring function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Requesting callback . . . . . . . . . . Connecting parties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating call forwarding for all calls . . . . . . . . . . . . . Activating/deactivating call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Off-hook dialing .Basic functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Picking up the held call: . . . . Open listening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call forwarding. . Switching from handset to speakerphone mode . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Permitting callback on busy/no reply . . . . . Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ending a call. . . . . . . . . . . . . . . . . . . . . . . . . Switching to the held party (alternating) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Redial. . . . . . . . . . . . . . . . . . . . . Responding to a callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Immediate dialing. . . 24 24 25 25 26 26 27 28 29 29 30 30 31 33 33 34 35 36 37 38 38 39 40 41 43 44 44 45 45 46 47 48 5 . . . . . . . Switching from speakerphone mode to the handset . . . . . . . . . . . . . . . . . Dialing using the hot or warm line function . . Programming call forwarding . . . . . . . . . . . . . . . Consulting a second party . . . . . . . . . . . . Answering a call via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Answering a call via the loudspeaker (speakerphone mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call forwarding chain . . . Calling back missed calls . . . . Making calls. . . . . . . . . . . . . . . . . . . . . . . . Accept call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Secure voice transmission. . . . . . . . . . . . . . . . . . . . . . . On-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Group call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Activating/deactivating the microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Directed pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . Call lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .49 Incoming calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logging on and off at the same phone . . . . . . Phone locking . . Placing a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dialing a phone number from a list . . . . . . . . . . . . . . . . . . . . CTI calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Configuring call forwarding . . . . . . . . . . Rejecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Call waiting (second call) . . Logging on at different telephones . . . . . . . . . . 49 49 50 51 52 56 61 64 66 66 67 70 70 73 75 75 75 Privacy/security . . . . . . . . . . . . . . 82 82 82 83 83 84 85 85 86 6 . . . . . . . . . . . . . . . .76 Deactivating the ringer . . . . . Delete all entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logging on and off at the same phone . . . . . Transferring a call. . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System-based conference . . . . . Logging on and off at different phones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logging on to the phone . . . . . . . . . . . Making calls. . . . . . . Local conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Allowing "Do not disturb" . . . . . . delayed logoff at a remote phone . . . . . . . . . . . . . . . . . . Using autodial delay. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Deflecting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Logging on with forced logoff at a remote phone . . . . . . . . . . . . . . . . . . . . . . . . . Activating/deactivating "Do not disturb" . . . . . . . . . . . . . . . . . . . . . 76 76 76 77 78 78 80 Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Do not disturb . . . . . . . . . . .82 Mobility scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conference . . . . . . . . Logging on with forced. . . . . . . . . . . . . . . . . . . . Dial entry .Enhanced phone functions. . . . . . . . . . . . . . . . . . . . . . . . . . Logging off from the phone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . 90 For call rejection. Adjusting the display to a comfortable reading angle . . . . . . . . . . . . . . . . . . . . Setting contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .OpenScape Voice functions . . . . . . . . . . . . . . . . . . . . . . . . . 101 Code table for OpenScape Voice functions. 100 Muted silent monitoring. . . . . . . . . . . . . . . . . . . . . . 103 103 103 104 104 104 105 106 106 107 108 108 109 112 7 . . . . . . . . . . . . . . . . . . . . Date display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Making a line busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Serial call . . . . . Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Automatic daylight saving time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88 Temporarily deactivating anonymous calling for the next call . . . . . . . . . . 89 Creating a list for selective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Anonymous calls . . . . . . . . . . . . . 102 Individual phone configuration . . . . . . . . 88 Temporarily activating anonymous calling for the next call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96 Parallel call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Date and time . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Time display format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100 Active silent monitoring . . 92 Rejecting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Unparking. . . . . . . . . . . . . . . . . . . . . 92 Accepting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87 Deactivating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 Call tracing . . . . . . . 103 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Call park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95 Reachability . . . . . . . 87 Activating . . . . . . . . . . . 87 Making anonymous calls . . . . . . . . . . . . . . . . . . . . . . . . . Audio . . . . . . . . . . . . . . . . . . . . . . . . Setting the time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting daylight saving time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 Parking a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Marking the last line in the hunt group chain. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Using abbreviated dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99 Silent Monitoring . . . . . . . . . . . . . . . . . . . . . . 90 For call acceptance . . . . . . . . . . . 93 Hunt group functions. . . . . . . . . . . . . . . Tone and indication with an unsecured voice connection . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Selecting a language . . . . . . . . . . . . . . . . . .129 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . User menu . . . . . . . Automatic call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . Call recording with AutoStart . . . . . . . . . . Network information . . . . . . The following features are not supported:. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Setting the language and country . . . . . . . . User pages. . . . . . . . . . . Calling up the Web interface . . . . . . . . . . . . . . . . . . Recordable calls. . . . . . . . . . . . . . . Resetting user data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Local user menu . . . . . . . . . . . . . . . . . . 134 8 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113 114 114 116 118 119 119 Call recording . . Call recording while alternating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .120 Call recording modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Controlling call recording . . . . . . . . . Setting up a conference during recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134 Opening the user menu on the phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Non-recordable calls . . . . . . . . . . . . . . . . . . . . . . . . . . . Your call is paused and reconnected during the recording. Locality. . . . . . . . . . . . . . . . . . . . . . . . . . . Consultation during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . Explanations of recording . . . .Key click. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Manual call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . Recording calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Administrator Pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Your call is included in a conference during the recording. . Recording tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129 129 129 130 131 Fixing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Adding conference participants during the recording . . Using the call recording feature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Initiating the reset . . Second call during call recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Contact partner in the case of problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133 Troubleshooting. . . Enhanced functions: . . . . . . . . . . . . . . . . . . . . . . . . . . 120 121 121 121 122 122 122 122 122 123 123 123 124 125 125 126 126 127 127 128 Web interface . . . . . . . . . .133 Caring for your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . 134 Index . . . . . . . . . . .User menu display. . . . . . . . . . . . . . . . . . . . . . . . 141 9 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

please read the section dealing with safety in detail. This user guide is designed to be simple and easy to understand. It contains important information on the safe and proper operation of your OpenStage phone. V z is a reference to an operation or setting performed directly on the phone is a reference to an operation or setting performed via the Web-interface 10 . which may not always be available in individual cases. providing clear step-by-step instructions for operating your OpenStage phone. Please contact your Siemens sales partner for information on how to upgrade. Symbols used in the manual Settings Operations and settings that can be made both at the phone and over the Web interface are indicated by an icon and page reference. • Your communications platform does not feature this function. These instructions should be strictly complied with to avoid operating errors and ensure optimum use of your multifunctional telephone in the network. This user guide is intended to help you familiarize yourself with OpenStage and all of its functions. The respective features must therefore be individually defined in the terms of the contract. For your own protection.General information General information About this manual This document contains general descriptions of the technical options. Follow the safety instructions carefully in order to avoid endangering yourself or other persons and to prevent damage to the unit. this may be due to one of the following reasons: • The function is not configured for you or your telephone. Please contact your system support representative. If a particular function on your phone is not available to you. Administrative tasks are dealt with in a separate manual. These instructions should be read and followed by every person installing. operating or programming an OpenStage phone. The Quick Reference Guide contains quick and reliable explanations of frequently used functions.

Intended use The OpenStage phone is a desktop unit designed for voice transmission and for connection to the LAN. Should you have any questions regarding operation. 11 . 50 cm. please dial the service number for your country. For queries regarding connection of the telephone. The optimum distance is approx. your specialist retailer or network administrator will gladly help you. Proceed as follows to optimize display legibility: – Turn the phone to tilt the display. Any other use is regarded as unauthorized. The exact product name and serial number are specified here. If you experience problems or defects with the phone. Telephone type The phone name data can be found on the name plate on the base of the device. the area in front of the telephone (front right) should be kept clear. – Adjust the contrast as required page 103. ~ / @ Switch on recorder (standby mode) Switch off recorder Start recording Stop recording Service The Siemens service department can only help you if you experience problems or defects with the phone.General information Call recording . It can also be used as a workstation device. Please have this information ready when you contact our service department regarding faults or problems with the product. please contact your network provider. This ensures you have a frontal view of the display while eliminating light reflexes. Speakerphone quality and display legibility • • To ensure good speakerphone quality (OpenStage 20/20 G only). Specific details concerning your communications platform can be obtained from your service technician.

The keypad can be used to enter phone numbers and text page 17. The user interface of your OpenStage 20 E/20/20 G SIP OpenStage 20 E and OpenStage 20/20 G are identical apart from the additional speakerphone mode offered by OpenStage 20/20 G. 1 2 3 4 5 7 6 1 2 3 4 5 6 7 You can make and receive calls as normal using the handset. allowing you to optimally configure the audio features on your telephone page 15. Using the 3-way navigator. Audio keys are also available. Disconnect) page 15. O mailbox key and N menu key.g. you can conveniently navigate through the applications on your telephone page 16.Getting to know your OpenStage phone Getting to know your OpenStage phone The following sections describe the most frequently used operating elements and the displays on your OpenStage phone. 12 . The tilt-and-swivel display provides intuitive support for telephone operation (two lines with up to 33 characters each). The function keys allow you to call up the most frequently used functions during a call (e.

. 24 x 2 characters Full-duplex speakerphone function 10/100 Mbps Ethernet switch 1000 Mbps Ethernet switch Wall mounting page 14 page 14 . - 20 . - . . . . . . - 20 G . - . 13 .Getting to know your OpenStage phone Ports on the underside of the phone Power supply unit (if necessary) PC Network switch Local cable type Handset Properties of your OpenStage 20 E/20/20 G SIP OpenStage 20 E LCD display.

The telephone-PC connection option must first be activated on the telephone by service personnel.This means that you can connect a PC to the LAN directly via the phone. Network switch OpenStage 20 E/20/20 G SIP PC Using this connection option saves one network port for each switch used and requires fewer or shorter network cables when arranged correctly. The OpenStage 20 G has a 1000 Mbps Ethernet switch.Getting to know your OpenStage phone Using network ports more efficiently OpenStage 20 E/20 has a built-in 10/100 Mbps Ethernet switch. 14 .

Audio keys Key Function when key is pressed microphone (OpenStage 20/20 G only. + Set volume louder and contrast darker. Saved number redial (last number dialed). p Activate/deactivate themode/with red LED). n Turn speaker on/off (with red LED key). Key Function when key is pressed N Open the phone’s main menu (with red LED key). 15 . r Button for fixed call forwarding (with red LED key).Getting to know your OpenStage phone Keys Function keys Key Function when key is pressed . O Open the menu for voicemail or missed calls (with red LED key). s End (disconnect) call. also for speakerphone .Set volume lower and contrast brighter.

Operation Press the $ key. • • Confirm input Perform action 16 . as well as its displays. you can manage most of your phone’s functions. In lists and menus: • Scroll up page 19 Press the i key. With this control. Functions when key is pressed In idle mode: • Open the idle menu In lists and menus: • Scroll down Press the % key.Getting to know your OpenStage phone 3-way navigator Remove the protective film from the ring around the 3-way navigator before using the phone.

when entering the user password. you can also use the dial keys to enter text in addition to the digits and special characters mentioned. press the numerical keys repeatedly. all characters available for the key pressed and the character selected are briefly displayed. press the number 4 key on the keypad twice. ? ! ’ " - ( ) @ / : _ 17 . To delete digits.Getting to know your OpenStage phone Keypad You can only use the digits 1 to 9 and 0 as well as the * and # characters when dialing a number. To do this. and confirm with i. Character overview (depends on the current language setting) Key 1x ] a 2x 1 b e h k n q u x c f i l o r v y 2 3 4 5 6 s 8 z ö 7 ü 9 ß ä 3x 4x 5x 6x 1 2 4 5 3 d g j 6 m 7 p 8 0 ( t 9 w 0 [1] [2] [1] Next letter in upper case (active for maximum one second) [2] Switch to digit input ) . When entering text. select the "back" function on the navigator. for example. . Example: To enter the letter "h". In situations where text input is possible.

for example. e. This is used when programming a forwarding destination. 0700 . In this way.g.Getting to know your OpenStage phone Multi-function keys Key Function during text input Function when held down Activate/deactivate ringtone. and confirm each one using i: • OK: Applies changes and closes the editor • Delete: Deletes characters from right to left • Cancel: Discards changes and exits the editor • Mode (here ( can also be used to switch): – 123: Digits only – ABC: Upper-case letters only – Abc: First letter in upper case.PATTERN = 0700 . lower case Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the telephone spell a name. You can select further editor functions via the click wheel. ) Write special characters.7288376). subsequent letters in lower case – abc: Lower case letters only • Move cursor left: Moves the cursor to the left • Move cursor right: Moves the cursor to the right • Copy: Copies the entire content to the clipboard • Paste: Inserts the entire content from the clipboard to the cursor position 18 . ( Switch between upper and Activate the telephone lock. for example. move the cursor freely and copy or insert text. you can. Text editor Additional options are available in the text editor.

your OpenStage 20 E/20/20 G SIP is in idle mode. 19 . Adjust the tilt and contrast to suit your needs ( page 103). Example: Time 10:29 220870 SO 05. and date are displayed in addition to icons for different situations and switches: Icon Explanation The ring tone is deactivated. You can call up various functions here.Getting to know your OpenStage phone Display Your OpenStage 20 E/20/20 G SIP comes with a tilt-and-swivel black-andwhite LCD display. the time. The "Do not disturb" function is activated. for example. Press the O key to return to the idle display again. To return to the idle display again from the Service menu ( page 22). The phone lock is activated. Idle mode If there are no calls taking place or settings being made. press a key on the 3-way navigator page 16 to display the idle menu. press the N key. weekday. The idle menu may contain the following entries: • Redial? • Ringer off? • Do not disturb on? • Mobile logon? • Cancel callbacks? • Directed pickup • Back? Icons in the idle display In the first line.07 . Entries may vary. 08. : l Date Open the idle menu Own phone number Idle menu When in idle mode. from a call list ( page 21).

20 .Getting to know your OpenStage phone Icon Explanation New entries have been added to the call lists. Local call forwarding is active.

Getting to know your OpenStage phone

Records
Entries in the call list and messages in your mailbox system (if configured) are known as records. The LED on the O page 15 key lights up to signal new missed calls. Press the O key and use the click wheel to select the required submenu. • Messages • Calls You can use the click wheel to navigate through the menus as described on page 16.

Messages
If configured (contact the relevant service personnel), this provides you with access to your mailbox system e.g. HiPath Xpressions. If your system is appropriately configured, activating this function calls the mailbox. Follow the voice mailbox instructions.

Calls
This list appears as soon as you receive new missed calls if you select the option Calls in the Records menu. You can then scroll up or down to reach the Calls menu. The following calls or call attempts are logged as call lists: • Missed: Missed calls • Dialed: Dialed calls (with or without connection) • Received: Answered calls • Forwarded: Forwarded calls The number of missed calls and unchecked calls is shown on the idle display. Call lists Each call list may contain up to 30 entries. Once this limit is reached, the oldest entry in the log is deleted. Multiple calls from the same number are only listed once. The following data is saved, e.g. for missed calls: • Phone number/name depending on available data. • Number of call attempts. • The date and time of the last call attempt from each user listed. Entries can only be saved if the caller ID is displayed as a name, number or both. If the caller ID is not transferred, the call is saved as "Unknown". You can delete all the entries from the respective call list page 75.

After selecting an entry, you can dial it immediately by confirming page 66. 21

Getting to know your OpenStage phone

Program/Service menu
You can make local settings here. Press the N key and confirm the User menu. If configured, enter and confirm your personal user password. You can use the click wheel to navigate through the menus as described on page 16. Once the admin password has been entered, the Admin menu is available to the relevant service personnel.

User settings
In the User menu, settings options are provided that allow you to adapt the telephone to your individual requirements. Select one of the following menus with the click wheel: • "Date and time" page 104 • "Audio" page 108 • "Configuration" e.g. page 77 or page 49 • "Phone" page 103 • "Locality" page 108 • "Security" page 78 or page 80 • "Network information" page 118 • "Reset" page 119 If you are in one of these menus or submenus, depending on the situation, you have the following options to leave the menus: • Save & Exit (If you have made a setting and want to keep it) • Exit (Discard Changes) (If you have made a setting which you do not want to use after all or if you do not want set any of the options) • Back (If you want to leave the main menu or submenu) • Press and hold the $ key to access the option to leave the menu. • You exit the menu by pressing the N key and return to idle mode page 19. Interrupting editing in the menu You can interrupt editing in the menu, for example, to call someone or to answer a call. Then press the N key. This takes you back to the point in the menu from which you exited. This is however only possible for a limited period which is by service personnel using the inactivity timeout setting. If the configured time expires, you need to reenter your password when opening the menu and manually go to the required point in the menu. Interrupting the editing: • • By pressing the N key you interrupt the editing, leave the menu and return to idle mode page 19. If you receive a call during editing and you answer it, you automatically change to the call view.

To go back to editing mode in the menu, press the N key again. 22

Getting to know your OpenStage phone Network information Information about the IP address or name which was assigned to the phone in the network and therefore the HTML address of the web interface. page 118

V View information on the phone

Contact your service personnel or refer to the OpenStage Administration Manual for more on the network information values listed here. Perform reset

V Personal settings made via the telephone menu or the web interface can
be reset to factory settings. page 119

Administration
You can access the administration area via the "Admin" function and by entering the administration password. Refer to the administration manual supplied with your phone for more detailed information on this topic.

Control and monitoring function
A control or monitoring function can be activated on your phone for service purposes by remote maintenance. Control function Service personnel have the option to activate and deactivate features of the phone via remote maintenance. During maintenance the handset, microphone, loudspeaker and headset are deactivated. You are additionally informed on the display that the control function is active. Monitoring function In order to detect malfunctioning of a phone for example, the service personnel install a monitoring function. You can use your phone as normal during monitoring. However you will first be informed about the operation with a message on the display and prompted to allow monitoring. If service personnel have activated a function on your phone, which continuously transmits operating data to a server, you will see the flashing icon in the upper display line.

23

Secure voice transmission Prerequisite: The secure voice communication option must be activated by your service personnel. If you call a party or receive a call from a party over a secure connection. regardless of the call type (e. phone number) appears on the display. 1. An incoming call will interrupt any ongoing telephone setting operations.Basic functions Step by step Basic functions Please read carefully the introductory chapter "Getting to know your OpenStage phone" page 12 before performing any of the steps described here on your phone. The call is also visually signaled on the call display. an external or internal call). a padlock icon1 appears on the other party’s row on your graphic display. Answering a call Your OpenStage phone rings with the tone signal set when an incoming call is received. You can opt to have voice connections that are no longer secure indicated by a brief alerting tone and a window with the message "Unencrypted call" (see page 112). it is possible that service personnel preset a different ringtone or deactivates the ringtone. If you have set a pattern melody page 109 or a ringtone page 109 on your phone. When the call ends. calling party information (name. Closed for secure or open for nonsecure voice communication 24 . If transmitted. you can press the N key to return to the point in the menu structure where you were interrupted.g.

Set the call volume. The caller is displayed. The phone is ringing. • The ideal distance between the user and the phone in speakerphone mode is about 50 cm. Suggestions for using speakerphone mode: • Tell the other party that speakerphone mode is active. + or . 25 .Set the call volume. if nec. Accept? l Confirm. The n key lights up. The key lights up. + or .Basic functions Step by step Answering a call via the handset The phone is ringing. • Adjust the call volume while speakerphone mode is active. Answering a call via the loudspeaker (speakerphone mode) Speakerphone mode is only available in OpenStage 20/20 G. The speakerphone function is activated. or n Press the key shown. if nec. ^ Lift the handset. The caller is displayed.

Basic functions Step by step Directed pickup You can pick up a call signaled at an absent coworker’s phone. A coworker’s phone rings. If a colleague has placed a call on hold on their multi-line phone you can also pick up this call. Directed pickup? f Select and confirm the option shown in the idle phone’s context menu. j Enter and confirm the relevant phone’s internal number. Directed pickup? f or Select and confirm the option shown. 26 . Accept call Prerequisite: You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice. n Press the key shown. You are connected to the calling party either via the handset or in speakerphone mode. ^ Lift the handset. or.

Directed pickup? f or Select and confirm the option shown. 27 . You know the coworker’s internal phone number and the function is configured for you in OpenScape Voice. Directed pickup? f Select and confirm the option shown.Basic functions Step by step Picking up the held call: Prerequisite: Your colleague has placed a call on "hold" on their multi-line phone. n Press the key (only OpenStage 20/20 G). or. j Enter and confirm the relevant phone’s internal number. You are connected to your colleague’s held call either via the handset or in speakerphone mode. ^ Lift the handset.

Basic functions Step by step Switching from handset to speakerphone mode Make note of the two different processes and activate as required page 111. Speakerphone mode is only available in OpenStage 20/20 G. If . Proceed with your call. { or } A secure voice communication is indicated by a closed padlock icon on the graphic display. n and \ Hold down the key and replace the handset. Prerequisite: You are conducting a call via the handset and the microphone and loudspeaker functions have been activated by service personnel. n Press the key shown. Then release the key and proceed with your call. you do not have to hold down the loudspeaker key when replacing the handset to switch to speakerphone mode. \ Replace the handset. a nonsecure voice communication is indicated by an open padlock icon on the graphic display (see also page 24) 28 .

Open listening You can let other people in the room join in on the call. Prerequisite: You are conducting a call via the handset. Deactivating n Press the lit key. 29 . ^ Lift the handset. Switch to speakerphone mode. Prerequisite: You are conducting a call in speakerphone mode. The n key goes out. Then release the key and proceed with your call.Basic functions Step by step Switching from speakerphone mode to the handset Speakerphone mode is only available in OpenStage 20/20 G. Let the other party know that you have turned on the loudspeaker. n and \ Hold down the key and replace the handset. Activating n Press the key shown. Speakerphone mode is only available in OpenStage 20/20 G.

Prerequisite: You are conducting a call. The key lights up. Ending a call s Press the key shown.Basic functions Step by step Activating/deactivating the microphone To prevent the other party from listening in while you consult with someone in your office. you can temporarily switch off the handset microphone or the handsfree microphone (OpenStage 20/20 G only). or If you are conducting a call via the handset: \ Replace the handset. or Disconnect? m Select and confirm the option shown. Activating the microphone p Press the lit key. or In speakerphone mode: n Press the lit key. Deactivating the microphone p Press the key shown. 30 .

you can also accept calls intended for other members of the group. If your telephone belongs to a pickup group. Service personnel may have made the following settings for signaling: Telephone status Ringer on Silent in Connection Handset Handset Open listening Open listening Speakerphone mode Ringer off Silent in Connection Handset Handset Open listening Open listening Speakerphone mode Ring on group call = Yes Ringtone Loudspeaker Ringtone Loudspeaker Beep Handset and loudspeaker Beep Loudspeaker Beep Loudspeaker Nothing Nothing Beep Handset and loudspeaker Beep Loudspeaker Beep Loudspeaker Ring on group call = No Beep Loudspeaker Beep Handset Beep Handset and loudspeaker Beep Loudspeaker Beep Loudspeaker Nothing Beep Handset Beep Handset and loudspeaker Beep Loudspeaker Beep Loudspeaker page 108.Basic functions Step by step Group call Your service personnel can incorporate multiple telephones in a call pickup group. A group call is displayed on the phone. The volume settings can be found from 31 .

32 .Basic functions Step by step Further service personnel settings for group calls: • The group call can be picked up both by lifting the handset and via the "Pickup call" menu option. or ^ Lift the handset (only if the appropriate function is set by your service personnel) Ignoring a group call Ignore? f Select and confirm the option shown. The phone stops signaling the group call. • The group call be picked up via the "Pickup call" menu option but not by just lifting the handset. A group call is waiting is displayed with Pickup: Caller for: Station Picking up a group call The pop-up menu opens: Pickup call? l Confirm.

you will not be interrupted by an incoming call. In this case. 33 . the caller hears the busy signal. Dial or Redial {1} ##? l Confirm or wait until the dial delay expires (see page 67). j Enter the station number. dialing is automatically performed as soon as the character string entered matches an entry in the dial plan. Confirm.Basic functions Step by step Making calls If you selected the option "Busy When Dialing" page 69. ## represents the last number dialed. If you are using a dial plan and Immediate dialing is set (see page 35). Off-hook dialing ^ Lift the handset. The connection is set up.

34 . or Redial {1} ##? l Confirm. The connection is set up. j Enter the station number. only OpenStage 20/ 20 G). Dial Confirm or wait until the dial delay expires (see page 67). dialing is automatically performed as soon as the character string entered matches an entry in the dial plan. If you are using a dial plan and Immediate dialing is set (see page 35). ## represents the last number dialed. j Enter the station number. n Press the key (only OpenStage 20/20 G). The loudspeaker key illuminates when you enter the first digit. First enter the number First enter the number. i Press or wait until the dial delay expires (see page 67).Basic functions Step by step On-hook dialing The connection is set up with on-hook dialing via the loudspeaker (speakerphone mode.

j Enter and confirm the user password. For this reason after entering the number you must either confirm the "Dial" option or wait until the dial delay expires to set up the connection. 35 . Confirm. your call is automatically dialed as soon as the string entered matches an entry in the dial plan. Select and confirm the option shown to activate the immediate dialing function. If Immediate dialing is configured. if nec. User Confirm. Configuration Outgoing calls? Immediate dialing = No Yes Option = Save & Exit m l l Select and confirm the option shown. N Press the key shown. Select and confirm the option shown. Select the option shown and confirm twice.Basic functions Step by step Immediate dialing Immediate dialing should only be activated if service personnel has configured and approved a dial plan. Immediate dialing is deactivated by default. Activating or deactivating immediate dialing z You can also configure this setting via the web interface page 129.

Examples: • The phone in the lift immediately dials the reception number.g. after a minute if no other number is dialed. If you lift the handset of the phone or press the loudspeaker key (only OpenStage 20/20 G) • with a hot line immediately or • with a warm line after a defined period of time. • a number specified by service personnel is dialed. 36 . • The phone at a patient’s bed dials the ward number e.Basic functions Step by step Dialing using the hot or warm line function Your service personnel can configure a hot or warm line for your phone.

Basic functions

Step by step

Redial
Redialing from the call list

, Press the key shown.

You are automatically directed to the Dialed list in the Calls menu (see page 21).

You are automatically directed to the Missed list in the Calls menu if a there are any new calls, see page 21. If you press the key again, you are branched to the Dialled list. Niels, Bohr Dial 31.05. 07:06 f
l

Select and confirm the entry you want. Confirm. The phone number associated with the list entry is dialed. Redialing from the display dialog

^ Lift the handset.
or

n Press the key (only OpenStage 20/20 G).
Redial {1} ##?
l

Confirm. The last phone number entered is dialed. Redialing from the idle menu

Redial {1} ##?

l

Select and confirm the option shown. The last phone number entered is dialed. A secure voice communication is indicated by a closed padlock icon on the graphic display; a nonsecure voice communication is indicated by an open padlock icon on the graphic display (see also page 24)

{ or }

37

Basic functions

Step by step

Consulting a second party
You can call a second party while a call is in progress. The connection to the first party is placed on hold. Prerequisite: You are conducting a call. Consult?
f

Select and confirm the option shown.

or Start conference Konferenz starten Select and confirm the option shown in the context menu for the call connection when you intend to set up a conference with the new participant.

j Enter and confirm the second party’s phone number.
If you want to use a call list for the consultation, select Hold in the context menu instead of Consult and then select the required call list ( page 66). Alternatively you can select a call list without using the Hold functions - the active call is automatically placed on Hold. Ending or canceling a consultation call Disconnect & return?
f

Select and confirm the option shown. The call with the first party is resumed.

Switching to the held party (alternating)
Prerequisite: You are conducting a consultation call. Alternate?
l

Select and confirm the option shown. In the first display line, the phone number or name and the duration of the active connection are displayed. You can switch back and forth between two subscribers by repeatedly selecting and confirming "Alternate". Ending an alternate operation

Disconnect & return?

f

Select and confirm the option shown. The active call is disconnected and the held call is restored.

38

Basic functions

Step by step

Connecting parties
You can connect the first party with the party you consulted, clearing down your connection to both parties in the process. Prerequisite: You are conducting a consultation call page 38 and call joining is allowed page 39. Complete Xfer?
f

Select and confirm the option shown. The active and held calls are joined. You are disconnected from the call.

or Connect by hanging up

] or n Replace the handset or, if you are in speakerphone

mode (OpenStage 20/20 G only), press the loudspeaker key. The other two parties are now connected to one another. Allowing call joining

z You can also configure this setting via the Web interface page 129.

N Press the key shown.
User Confirm. if nec.j Enter and confirm the User password. Configuration Connected calls? Allow call joining = Yes Yes Option = Save & Exit
f l l

Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select the option shown and confirm twice.

39

Basic functions Step by step Call forwarding You can forward calls for your phone to another phone. 40 . for instance. These destination options are assigned to the forwarding types. The Edit call forwarding menu offers you three Destination options. Three forwarding conditions can be programmed in the forwarding menu: • All Calls • Busy • On no reply Because of its direct impact. Prerequisite: The call forwarding function is programmed ( page 41). Forwarded calls can be logged in a call list (see page 21). The destination option could then be Destination 12345. All calls (off/on) Destination Busy (off/on) Destination No reply (off/on) Destination One phone number may already be assigned to each destination. "All Calls" call forwarding is indicated on the graphic display when the phone is idle. The Forwarding key also lights up. "All Calls" call forwarding has the highest priority followed by "No reply" and "Busy". If active.

Select and confirm the option shown.Basic functions Step by step Programming call forwarding Saving destination phone numbers for call forwarding You can save up to five destination phone numbers for call forwarding. Option = Save & Exit l Select the option shown and confirm twice. as necessary. Edit call forwarding f Select and confirm the option shown. Define additional destination phone numbers for destination 2 to 5. j Enter and confirm the destination phone number. You can then enable one of the forwarding types ( page 43). Destination = f Select the destination option for one of the following forwarding types: • All calls • Busy • No reply Confirm the destination selected. You can also enter the call forwarding settings via the user menu ( page 51). 41 . You can use each of the three Destination options to save destination phone numbers for the relevant forwarding type. Edit favourites Destination 1 = f f Select and confirm the option shown. r Press the key shown. These destination phone numbers can then be assigned different forwarding types.

42 . Within three seconds: Edit call forwarding Duration f m Select and confirm the option shown. r Press the key shown. Select the destination option for one of the following forwarding types: • All calls • Busy • No reply Confirm the destination selected. Defining the ring duration before call forwarding on no reply You can define how often the phone should ring before the "No reply" form of call forwarding activates. r Press the key shown. This setting is only available if the "Server features" function was deactivated by the service personnel. Select and confirm the option shown. j Enter a value for the duration. z You can also configure this setting via the Web interface page 129. Option = Save & Exit l Select the option shown and confirm twice.Basic functions Step by step Assigning a destination phone number to a call forwarding instruction z You can also configure this setting via the Web interface page 129. Select the option shown and confirm twice. Within three seconds: Edit call forwarding Destination = f f Select and confirm the option shown. 089008844 Option = Save & Exit l l Select and confirm a destination number from the list.

Select and confirm "On" or "Off". Select the appropriate call forwarding type. Prerequisite: At least one destination phone number is programmed ( page 42). 43 . Within three seconds: Edit call forwarding All calls f Select and confirm the option shown.Basic functions Step by step Activating/deactivating call forwarding z You can also configure this setting via the Web interface page 129. or f l l Select and confirm the option shown. Select the option shown and confirm twice. l Select and confirm the option shown. r Press the key shown. or Busy No reply On Option = Save & Exit f Select and confirm the option shown.

You can set whether the station that forwarded first or last is displayed (see page 52). r Press the key shown. This can create a call forwarding chain consisting of several telephones where the last member of the chain is your phone. • The reason for the forwarding is displayed by an icon. Call forwarding chain Sometimes calls to a station are forwarded to another station which also has call forwarding or DND activated. Deactivating call forwarding for all calls r Press the lit key.Basic functions Step by step Activating call forwarding for all calls Use the r function key to activate call forwarding for all calls. The r key lights up. 44 . Call forwarding is activated. Wait three seconds. or Accept l Confirm. Wait three seconds. If the phone is idle. or Accept l Confirm Call forwarding is deactivated. A popup window opens on your phone’s screen with the following information: • Who is calling • Who forwarded first or last. the call forwarding icon K appears in the second display line with the destination phone number. Prerequisite: There is at least one forwarding destination programmed page 41.

Deleting callback requests You can delete scheduled callback requests if you no longer need to return a call. Call back? m Select and confirm the option shown. This option must be activated by your service personnel. Requesting callback Prerequisite: The station called is busy or nobody answers. Prerequisite: At least one callback was requested. You receive a callback when the other party’s line becomes free. The phone is idle. for example. Cancel call backs? Disconnect? f Select and confirm the option shown.Basic functions Step by step Callback You can request a callback if the station called is busy or if nobody answers. All callback requests are deleted. m 45 . at the end of the working day.

46 .Basic functions Step by step Responding to a callback Prerequisite: A callback was requested. Accepting a callback Accept l Select and confirm the option shown. The callback request is deleted. The caller’s phone number is added to the missed calls list. The caller hears the busy signal. Rejecting a callback Reject? f Select and confirm the option shown. j Enter and confirm the phone number. Your phone rings and the station information appears on the screen. Forwarding a callback Deflect? m Select and confirm the option shown.

Select the option shown and confirm twice. if nec. Configuration Outgoing calls? Callback: busy = No Callback: no reply = No Yes Option = Save & Exit f Select and confirm the option shown. or f l l Select and confirm the option shown.Basic functions Step by step Permitting callback on busy/no reply z You can also configure this setting via the Web interface page 129. 47 .j Enter and confirm the user password. User Confirm. Select and confirm the option shown. Select and confirm to activate the callback function. N Press the key shown. Confirm.

Bohr Dial m l Select and confirm the option shown. 30. O Press the key shown. Select and confirm the entry you want. Confirm The phone number associated with the entry is dialed. Select and confirm the option shown.05 07:06amm l 48 . Calls Missed Niels. Missed calls are logged in the missed calls list.Basic functions Step by step Calling back missed calls Calls received while you are absent are indicated by a message on the idle display ( page 19). The O function key also lights up. This list provides information on the missed call and lets you call back the number directly (call lists page 21).

if nec. Select and confirm the option shown. Select and confirm the option shown. Permitting call deflection z You can also configure this setting via the Web interface page 129. j Enter and confirm the destination phone number. you are now prompted to enter a destination phone number for call deflection. you can select and confirm it. User Select and confirm the option shown. If a destination phone number is stored ( page 49). or If you did not set a phone number when programming call deflection. Confirm. 49 . The call is deflected.j Enter and confirm the user password. Deflect? 089008844 m l Select and confirm the option shown. Select and confirm the option shown. Configuration Incoming calls Deflecting? Allow deflection = No Yes f l Select and confirm the option shown. The call is deflected. N Press the key shown.Enhanced phone functions Step by step Enhanced phone functions Incoming calls Deflecting a call Using call deflection Prerequisite: An incoming call is displayed or signaled.

Reject? f Select and confirm the option shown.Enhanced phone functions Step by step Default destination = f Select and confirm the option shown. Rejecting a call You can reject an incoming call. Prerequisite: An incoming call is displayed or signaled. you are prompted to enter a destination phone number if there is none stored. 50 . j Enter and confirm the phone number to which the station should be deflected. it is saved in the call list. Option = Save & Exit l Select the option shown and confirm twice. Entering a destination phone number is not mandatory when call deflection is active. You can then call this party back at a later time. The caller hears a busy signal. If you want to deflect an incoming call. If the rejected caller’s phone number is transmitted.

z You can also configure this setting via the Web interface page 129. Configuration Incoming calls Forwarding? Select and confirm the option shown. N Press the key shown. 51 .Enhanced phone functions Step by step Configuring call forwarding You can also enter the call forwarding settings via the Forwarding key ( page 41). if nec.j Enter and confirm the user password. Select and confirm the option shown. see chapter ”Call forwarding” page 40. User Select and confirm the option shown. For a description of the settings. Select and confirm the option shown. Configuring forwarding Settings? Select and confirm the option shown.

m f l Select and confirm the option shown. for instance." Select the option shown and confirm twice. you can replace the handset and then decide if the call should be retrieved or disconnected. Select and confirm "display first" or "display last. Hold ? f Select and confirm the option shown.Enhanced phone functions Step by step Setting alerts Use the Call forward alerts menu to enable and disable visual and audible alerts for call forwarding (not possible with the Forwarding key). Prerequisite: You are conducting a call. Retrieving a held call Reconnect ? l Select and confirm the option shown. or. Placing a call on hold You can use this function to place an ongoing call on hold. Held call wait status After placing a call on hold. Select and confirm the option shown. f l Select and confirm the option shown. to prevent the other party overhearing a conversation with a colleague in the same room. or. 52 . Select and confirm the option shown. Select and confirm "Yes" or "No". Alterts Visual alerts= No Yes Audible alerts= No Yes Forwarding Party Display last Option = Save & Exit f l Select and confirm the option shown.

The held call is signaled as an incoming call after a specified period of time. or Disconnect ? f Select and confirm the option shown to disconnect the call.Enhanced phone functions Step by step Prerequisite: You placed a call on hold and replaced the handset. Activating/deactivating the hold reminder tone z You can also configure this setting via the Web interface page 129. if nec. l l Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. N Press the key shown. Configuration Connected calls? Allow hold rem. User Select and confirm the option shown. Retrieve held call ? l Select and confirm the option shown to resume the call in speakerphone mode. Select the option shown and confirm twice. = No Yes Option = Save & Exit f Select and confirm the option shown.j Enter and confirm the user password. 53 .

z You can also configure this setting via the Web interface page 129. The minimum value is 1.j Enter and confirm the user password. Option = Save & Exit l Select the option shown and confirm twice. that is. Select and confirm the option shown. 54 . The maximum value is 15 minutes.Enhanced phone functions Step by step Setting the hold reminder time Use the "Hold reminder" function to set the time after which you want to receive an automatic reminder about a held call. delay=3 f Select and confirm the option shown. the reminder is output after one minute. j Enter a value between 1 and 99 in the input mask and confirm. User Select and confirm the option shown. if nec. N Press the key shown. Configuration Connected calls? Hold rem. Select and confirm the option shown.

55 .Enhanced phone functions Step by step Music on hold If the Music on hold option is active. music is played back when you are placed on hold by another party. Select and confirm the option shown l l Select and confirm the option shown.j Enter and confirm the user password. z You can also configure this setting via the Web interface page 129. if nec. Select and confirm the option shown. User Select and confirm the option shown. Select the option shown and confirm twice. N Press the key shown. Configuration Connected calls? Music on hold Yes Option = Save & Exit f Select and confirm the option shown.

56 . The caller hears the on-hook signal while you hear a call-waiting signal tone. A bell appears on the display and next to it the phone number of the caller is shown. You can talk to the second party. Before you accept the second call. you can end the first call or place it on hold for subsequent retrieval. The connection to the first party is on hold. From a consultation call in the second call you can • initiate a conference • toggle between the second call and a consultation call • transfer a call • disconnect the calls again During a consultation in the second call. the first call is parked and can only be unparked when the consultation or second call ends or these calls were connected.Enhanced phone functions Step by step Call waiting (second call) You can accept a second incoming call in the course of an ongoing call. Disconnect second call Disconnect & return? f Select and confirm the option shown. The call to this station is disconnected and the call to the first station is reconnected. Accepting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 59). You can ignore or accept the second call. You can block the second call or the signal tone ( page 59). You can still • toggle between an initial and second call or • initiate a conference Consultation call from second call If the second call is your active call you can initiate a consultation call from it. Accept l Select and confirm the option shown.

The caller’s phone number is added to the missed calls list. Ignore? f Select and confirm the option shown. Rejecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 59). Reject? f Select and confirm the option shown. The caller hears the busy signal. While the ignored second call continues to wait.Enhanced phone functions Step by step Ignoring second call Prerequisite: You are conducting a call and call waiting is allowed ( page 59). 57 . You can subsequently Accept. from the active call you can: • make a consultation call • initiate a conference • toggle between the consultation call and your call party • transfer a call A third call would be rejected with the busy signal If you have disconnected the first call. The caller still hears the on-hook signal. the ignored second call rings like a normal call. The second call is rejected. Reject or Deflect the second call.

The other two parties are now connected to one another. or If you did not set a phone number when programming call deflection. The second call is deflected to the destination specified. The call is deflected. 58 . If a destination phone number is stored ( page 49). Before you can be connected by hanging up you must have toggled at least twice ( page 38).Enhanced phone functions Step by step Deflecting a second call Prerequisite: You are conducting a call and call waiting is allowed ( page 59). you can select and confirm it. you are now prompted to enter a destination phone number for call deflection. You can now hang up or dial another number for instance. j Enter and confirm the destination phone number. or Connect by hanging up Prerequisite: Connecting by hanging up is activated (ask your service personnel) and "Switch assignment" must be set to "Yes" ( page 60). ] or n Replace the handset or. The other two parties are now connected to one another. if you are in speakerphone mode (OpenStage 20/20 G only). Connecting parties Complete Xfer Select and confirm the option shown. Deflect? m Select and confirm the option shown. You are reconnected with the first party. press the loudspeaker key.

User Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown.Enhanced phone functions Step by step Allowing call waiting z You can also configure this setting via the Web interface page 129. N Press the key shown. a caller hears the busy signal if you are already conducting a call. 59 .j Enter and confirm the user password. Select the option shown and confirm twice. if nec. Select and confirm the option shown. If the Call waiting (second call) function is deactivated. Prerequisite: The option was programmed by your service personnel. Configuration Incoming calls? Handling? Allow call waiting = No Yes Option = Save & Exit f f l l Select and confirm the option shown. Select and confirm the option shown.

User Select and confirm the option shown. Select and confirm the option shown. Configuration Select and confirm the option shown. if nec. N Press the key shown. Save & Exit 60 . Select and confirm the option shown in the context menu.Enhanced phone functions Step by step Toggling associate Set the "Toggle associate" function to Yes if you want to connect to a second or pickup call by hanging up. Select and confirm the option shown. Connected calls Toggling associate Yes Select and confirm the option shown.j Enter and confirm the User password. z You can also configure this setting via the Web interface page 129.

j Enter the phone number of the second party to whom you want to transfer the call. Start transfer? f Confirm or wait until the autodial delay expires. Consultation? l Select and confirm the option shown. Prerequisite: You are conducting a call. The options "Allow Call Transfer" and "Transfer on Ring" were selected ( page 62). Blind transfer call? f Select and confirm the option shown. The options "Allow Call Transfer" and "Transfer on Ring" were selected ( page 62). Confirm. to transfer the call. j Enter the phone number of the party to whom you want Dial 61 . The display returns to idle following successful transfer. Transferring with consultation You can announce a call to a recipient before transferring it. Blind transfer Prerequisite: You are conducting a call. The call is placed on hold.Enhanced phone functions Step by step Transferring a call You can transfer your current call to another party with or without consultation.

Complete Xfer? f Select and confirm the option shown. Replace the handset or.Enhanced phone functions Step by step If the party answers: Announce the call you want to transfer. if speakerphone mode is active. you will be called back by the first party. If the party does not answer: You do not have to wait for the second party to answer before you can transfer the call. 62 .j Enter and confirm the user password. Select the option shown and confirm twice. N Press the key shown. If the party does not answer. Configuration Connected calls? Allow call transfer = No Yes Option = Save & Exit f l l Select and confirm the option shown. press the lit n key to transfer the call. if nec. User Select and confirm the option shown. Select and confirm the option shown. Allowing call transfer z You can also configure this setting via the Web interface page 129. Select and confirm the option shown. Select and confirm the option shown.

z You can also configure this setting via the Web interface page 129.j Enter and confirm the user password. Select and confirm the option shown. Configuration Outgoing calls Transfer on ring = No Yes m l Select and confirm the option shown. Confirm the option shown to activate the callback function. if nec. Select and confirm the option shown.Enhanced phone functions Step by step Allowing "Transfer on Ring" If this option is allowed. Select the option shown and confirm twice. you can activate call transfer by replacing the handset even before the called party answers. Option = Save & Exit l 63 . User Select and confirm the option shown. N Press the key shown.

Select and confirm the option shown. Select and confirm the option shown. z You can also configure this setting via the Web interface page 129. If Auto Answer is not active. Select and confirm the option shown. User Prerequisite: The option was programmed by your service personnel. Information on the operation of the configured CTI application can be found in the corresponding user guide. Select and confirm the option shown.j Enter and confirm the user password. the phone rings first and you have to press the loudspeaker key or lift the handset to set up the call. If the function is active. Select and confirm the option shown. 64 . if nec.Enhanced phone functions Step by step CTI calls Beep on auto-answer Speakerphone mode activates automatically on your phone if you use a CTI application (such as Outlook) to dial a number when Auto Answer is active. an alert beep sounds when an incoming call is automatically accepted. N Press the key shown. This setting also defines whether or not incoming calls are automatically accepted. Configuration Incoming calls? CTI calls? Auto-answer = No Yes Beep on auto-answer = No Yes Option = Save & Exit l l f f l Select and confirm the option shown. Select and confirm the option shown. Select and confirm the option shown. Select the option shown and confirm twice.

A beep sounds when you toggle between an active call and a held call when the function is active. 65 . if nec. Select and confirm the option shown. Select and confirm the option shown. N Press the key shown. Select the option shown and confirm twice. Select and confirm the option shown. Configuration Incoming calls? CTI calls? Beep on auto-unhold = No Yes Option = Save & Exit f f l l Select and confirm the option shown. Select and confirm the option shown.j Enter and confirm the user password.Enhanced phone functions Step by step Beep on auto-reconnect You can reconnect a held call both via the CTI application and via the phone. Prerequisite: The option was programmed by your service personnel. User Select and confirm the option shown. z You can also configure this setting via the Web interface page 129.

Select and confirm the option shown. see page 21. Select and confirm the appropriate list entry. 30. Bohr m f Select and confirm the option shown. 07:06am 66 .05. O Press the key shown. Calls Dialed Niels. The phone number associated with the list entry is dialed. conduct the call now in speakerphone mode.Enhanced phone functions Step by step Making calls Dialing a phone number from a list The following call lists are available in the "Calls" directory: • Missed • Dialed • Received • Forwarded For a detailed description of the call lists. If you have not already lifted the handset.

This only works if the phone number was entered when the phone was idle or if it was entered for a consultation call when the handset was off hook. ^ • lifting the handset. This only works if the phone number was entered when the phone was idle and the loudspeaker key was not lit or if the phone number was entered for a consultation call and the loudspeaker key was not lit.Enhanced phone functions Step by step Using autodial delay A number is automatically dialed after a set delay starting from the entry of the number’s last digit. the autodial delay for this phone number is reduced to one second. If an emergency number is preset by your service personnel. This always works. n • pressing the loudspeaker key (OpenStage 20/20 G only). The delay can be reduced by performing one of the following activities: i • pressing the i key. The number is automatically dialed as soon as the string entered matches an entry in the dial plan. 67 . The autodial delay can be used: • when dialing in idle mode • Consultation • when transferring an answered call. Automatic dial delay does not work if you are using a dial plan and Immediate dialing is configured (see page 35).

press the loudspeaker key or wait until the autodial delay expires to set up a call when dialing with the handset on hook. Configuration Outgoing calls Autodial delay = 8 f Select and confirm the option shown. j Enter a value in the input mask and confirm. N Press the key shown. Select and confirm the option shown. If you select Autodial delay. z You can also configure this setting via the Web interface page 129. 68 . Select and confirm the option shown. you must either confirm the "Dial" option.Enhanced phone functions Step by step Settings for autodial delay The setting does not affect automatic emergency number dialing.j Enter and confirm the user password. User Select and confirm the option shown. if nec. Option = Save & Exit l Select the option shown and confirm twice.

69 . Select and confirm the option shown. Select the option shown and confirm twice.Enhanced phone functions Step by step Allowing "Busy When Dialling" If you activate this function. The caller then hears the busy signal.j Enter and confirm the user password. Configuration Outgoing calls Busy when dialing = No Yes Option = Save & Exit m l l Select and confirm the option shown. z You can also configure this setting via the Web interface page 129. User Select and confirm the option shown. an incoming call received while you are performing dialing is rejected. if nec. Select and confirm the option shown. Select and confirm the option shown. N Press the key shown.

Select and confirm the option shown. and the conference function is active page 71. The relevant padlock icon appears on the "Conference" row. the first connection remains secure even if all three parties are now joined together in a conference. You are now involved in a one-to-one call with the remaining call party. The entire conference is nonsecure if the connection to at least one of the parties is not secure (see also page 24). select and confirm the second connection you want to clear down. or 2: Party Disconnect? m l On the display. The new consultation connection can be either secure or nonsecure. You are connected to both parties at once. select and confirm the first connection you want to clear down. If you already are involved in a secure connection with a party when you initiate a consultation call. Prerequisite: You are conducting a consultation call page 38 or have accepted a second call page 56. the original party is placed on hold. It involves up to three participants. { or } 70 . However. Conducting one-on-one calls 1: Party f On the display. Initiating a local conference Conference? Select and confirm the option shown in the menu.Enhanced phone functions Step by step Conference Local conference This type of conference is also referred to as a threeparty conference.

or ^ or n Replace the handset or. You are disconnected from the conference call. if nec. Select and confirm the option shown. Configuration Connected calls? Allow conferences = No Yes Option = Save & Exit m l l Select and confirm the option shown. z You can also configure this setting via the Web interface page 129.Enhanced phone functions Step by step Exiting a local conference Allowing call partners to continue a conference after you exit Prerequisite: The "”Allowing joining in a local conference” page 72" function is activated. Allowing a local conference This option allows or blocks the "Conference" function. Select the option shown and confirm twice. User Select and confirm the option shown. Both connections are cleared down – the conference is cleared down. Both call partners remain connected. press the loudspeaker key. if you are in speakerphone mode (OpenStage 20/20 G only). You are disconnected from the conference call. Ending a local conference End Conf? f Select and confirm the option shown in the menu. Both call partners remain connected. Select and confirm the option shown. Select and confirm the option shown.j Enter and confirm the user password. Exit Conf? l Select and confirm the option shown in the menu. 71 . N Press the key shown.

if nec. Select and confirm the option shown. z You can also configure this setting via the Web interface page 129. 72 . Configuration Connected calls? Join in conferences = N Yes Option = Save & Exit m l l Select and confirm the option shown. Select the option shown and confirm twice. N Press the key shown.j Enter and confirm the user password. User Select and confirm the option shown.Enhanced phone functions Step by step Allowing joining in a local conference You can use this option to decide whether or not your call partners are allowed to join calls after you exit the conference call. Select and confirm the option shown. Select and confirm the option shown.

you can: • toggle between the party and the conference • connect the consultation call to another called party • end the consultation call and return to the conference • add the consultation call party to the conference. If the party answers. You are connected to the first two parties at once. You can now: • initiate a consultation call • put the conference on hold • leave the conference. If you want to use a call list for the consultation. Add party Prerequisite: You are conducting a consultation call and the conference is on hold.Enhanced phone functions Step by step System-based conference This type of conference is also referred to as a large conference. Prerequisite: You are conducting a consultation call page 38 or you have accepted a second call page 56. you can also use the "Hinzufügen zu Konferenz" option instead of the "Consultation" option. Establishing a conference Conference? f Select and confirm the option shown in the connection’s context menu. Alternatively you can select a call list without using the Hold functions . and the "System conference" feature was configured by your service personnel. Conducting a consultation call Consult? f Select and confirm the option shown in the "Conference" context menu. It can include up to ten parties. The conference is displayed with the current participants.the conference call is automatically placed on Hold. If you intend to include the consultation call party in the conference. 73 . select Hold in the context menu instead of Consult (or Hinzufügen zu Konferenz) and then select the required call list ( page 75).

You are disconnected from the conference call and can dial another number. for instance.Enhanced phone functions Step by step Conference? f Select and confirm the option shown in the consultation call’s context menu. 74 . Putting the conference on hold Hold? f Select and confirm the option shown in the "Conference" context menu. Leaving a conference Exit Conf? f Select and confirm the option shown in the "Conference" context menu. You can scroll through the list of participants. The party is added to the conference. The conference is placed on hold and you can consult with someone in your office. The other call partners remain connected. for instance. Only the conference and all current participants are now displayed.

Delete all entries O Press the key shown. You can use the click wheel to scroll through the list. The phone number is dialed. Bohr 13:22 Select and confirm the appropriate list entry. The list is sorted chronologically. with the most recent caller first. Niels. see page 21. For instance.Enhanced phone functions Step by step Call lists For a detailed description of the different call lists. Select and confirm the option shown. Calls Dialed Delete All m l l Select and confirm the option shown. All entries in the list displayed are deleted. Calls Missed m l Select and confirm the option shown. select and confirm the list of missed calls. 75 . For instance. Dial entry O Press the key shown. select and confirm the list of dialed numbers.

The ringer is reactivated. Prerequisite: "Do not disturb" must be activated ( page 77). Ringer off f Select and confirm the option shown. Do not disturb If "Do not disturb" is activated. The do not disturb icon is deleted. your telephone will not ring. or You can also activate the function using the option in the idle menu ( page 19). or You can also deactivate the function using the option in the idle menu ( page 19). 76 .Privacy/security Step by step Privacy/security Deactivating the ringer You can deactivate your ring tone if you do not want to be disturbed by your phone ringing. Activating/deactivating "Do not disturb" Do not disturb on f Select and confirm the option shown in the idle menu. Ringer on f Select and confirm the option shown. Reactivating the ringer ) Hold down the key in idle mode until the "Ringer off" icon disappears from the display. ) Hold down the key in idle mode until the "Ringer off" icon appears on the display. The caller hears the busy signal. The "Do not disturb" function is activated/deactivated via the idle menu page 19. The "Do not disturb" icon appears page 19. or. Do not disturb off f Select and confirm the option shown.

Configuration Incoming calls? Handling? Allow DND = No Yes Option = Save & Exit f f l l Select and confirm the option shown.j Enter and confirm the user password. Select the option shown and confirm twice. Select and confirm the option shown. User Select and confirm the option shown. N Press the key shown. Select and confirm the option shown. Select and confirm the option shown. 77 .Privacy/security Step by step Allowing "Do not disturb" z You can also configure this setting via the Web interface page 129. if nec. Select and confirm the option shown.

In other words. 78 . User Select and confirm the option shown. Select and confirm the option shown. see page 17). z The User password can also be modified via the Web interface page 129.j Enter and confirm the user password. j Enter a new password (at least six characters) and confirm (text entry. j Enter the new password again and confirm with OK. Option = Save & Exit l Select the option shown and confirm twice. Security? User password = f Select and confirm the option shown. You can also use the User password to lock your telephone page 80. including your language settings. if nec. The preset password "000000" corresponds to a blank password.Privacy/security Step by step Security User password Your User password protects your individual configurations. N Press the key shown. Confirm password = m Select and confirm the option shown. the phone cannot be locked and the user menu is not password-protected (see also page 79).

79 . N Press the key shown. Option = Save & Exit l Select the option shown and confirm twice. If you deactivate the user password. (for text input. j Enter six zeros ("000000") to deactivate the password Confirm password = m Select and confirm the option shown. you are not able to lock the phone page 80 and the user menu is not password-protected. see page 17) and confirm. User Select and confirm the option shown.j Enter and confirm the user password. if nec. if applicable Delete f Select the option shown and use OK to erase characters from right to left in order to delete the old password. The password "000000" must be entered here.Privacy/security Step by step Deactivating the user password You can deactivate the phone’s password prompt if a password has already been configured. OpenStage Manager or CTI applications that use a password prompt. j Enter six zeros ("000000") once again and confirm. Security? User password = f Select and confirm the option shown. Deactivating the password prompt does not apply to the web-interface page 129. Select and confirm the option shown.

You can also enter the emergency number via the keypad.for more information consult your service personnel. The "Locked phone" icon appears on the display page 19. 80 . Select the option shown and confirm twice. j Enter and confirm the user password. Confirm lock? or Confirm. If an emergency number has been entered on the phone by service personnel. User Select and confirm the option shown. The password for this must not be the default setting "000000". Select and confirm the option shown. You can only lock the phone if you set a user password ( page 78). "emergency call" is then offered as an option on the display when the lock is activated. In this way. N Press the key shown. The phone is locked. Activating the phone lock ( Hold down the key shown. no one can make calls or change your user settings unless they know your user password. Predefined numbers from the dial plan can still be dialed when the phone is locked .Privacy/security Step by step Phone locking You can lock your phone to protect it against unauthorized access. Select and confirm the option shown. Security? Phone lock = No Yes Option = Save & Exit m l l Select and confirm the option shown.

81 .Privacy/security Step by step Unlocking the phone Unlock phone? Confirm. The phone is unlocked if the password is correct. j Enter the User password and confirm.

Mobility

Step by step

Mobility
Prerequisite: Your phone is configured to support mobility by service personnel. A DLS server is available in the LAN and its address is entered in the phone.

Mobility scenarios
When you log on to your phone, or any other mobilityenabled phone, the following scenarios are possible:

Logging on and off at the same phone
• • Log on as a mobility user Log off as a mobility user page 83. page 84.

Logging on and off at different phones
In these cases, service personnel may have made the following settings: • Log on at a remote phone with forced logon, when the user is still logged on at that phone page 85. • Delayed logon at a remote phone with forced logon, when the user is still logged on at that phone and the phone is busy page 86.

82

Mobility

Step by step

Logging on and off at the same phone
Logging on to the phone
Prerequisite: No other mobility user is logged on. page 19 Mobile logon?
f

Select from the idle display context menu ( and confirm. The Mobility logon dialog appears.

page 19)

Mobility ID

You are prompted to enter your mobility ID.

j Enter and confirm Mobility ID, usually a telephone number. (for a text editor, see page 18). Enter password You are prompted to enter the password.

j Enter the user password and confirm with OK (text editor, see page 18). The following messages appear on the display: • Logging on mobile user • Validating • Registering • Downloading user data Once you have completed logon, the mobility icon is shown in the display .

83

Mobility

Step by step

Logging off from the phone
Prerequisite: You are logged on as a mobility user. Mobile logoff? Mobile logoff
f

Select from the idle display context menu ( page 19) and confirm. The logoff procedure starts immediately. Is displayed. You briefly have the option to cancel the logoff, otherwise the logoff process is launched. In the graphic display, the following messages appear: • Logging off mobile user • Uploading user profile • Registering • Downloading user data After you have logged off, the mobility icon den. is hid-

84

page 19) Mobility ID? l You are prompted to enter your mobility ID. The following mobility messages appear in the display: • Validating • Logging off elsewhere • Registering The logoff is simultaneously displayed on the remote phone.Mobility Step by step Logging on at different telephones An attempted login is rejected if the user is already logged on to another phone and "Logon with forced logoff" is disabled for the mobility user. Logging on with forced logoff at a remote phone If the user is already logged on at another phone and the remote phone is busy. . The Mobility logon dialog appears. Once you have completed logon. the system does not consider whether or not the remote phone is busy. If however. the mobility icon is shown in the display. the logon is rejected. 85 . see page 18). your service personnel enabled "Forced logoff during call" without setting a time. Enter password You are prompted to enter the password. Mobile logon? f Select from the idle display context menu ( and confirm. j Enter and confirm mobility ID – usually a phone number (for a text editor. j Enter and confirm the user password (text editor. see page 18).

page 19) j Enter and confirm the mobility code . j Enter and confirm the user password (text editor. • • Registering Downloading user data Once you have completed logon. After the timeout set by your service personnel. The mobility message appears on the display: • Logging on mobile user • Validating • Logging off elsewhere At the same time.usually a phone Enter password You are prompted to enter the password. number (text editor. the graphic display on the busy remote phone shows "Forced logoff pending". see page 18). You are prompted to enter your mobility ID. the active call is ended and remote logoff is performed. delayed logoff at a remote phone If the remote phone is busy and your service personnel enabled "Forced logoff during call" with a set timeout. forced logoff does not occur until this timeout expires. the mobility icon is shown in the display .Mobility Step by step Logging on with forced. Mobile logoff? Mobility ID? f l Select from the idle display context menu ( and confirm. see page 18). 86 .

• • If your caller ID is transmitted: your caller ID is displayed. for specific calls. The settings configured can be deactivated. If your caller ID is suppressed: "unknown" is displayed. page 102) to Z You hear a confirmation tone. you can deactivate this setting as follows: ^ Lift the handset. Anonymous calling is when your data is not transmitted. however. Deactivating If your service personnel permanently activated anonymous calling for your phone. Making anonymous calls Your service personnel decides whether or not your caller ID (name and phone number) is displayed on a called party’s station.OpenScape Voice functions Step by step OpenScape Voice functions The OpenScape Voice supports a number of functions that you can activate and deactivate from your phone. j Enter the code (see the table of codes transmit the caller information. 87 .

you can deactivate this setting for the next call as follows: ^ Lift the handset. Caller ID transfer is suppressed. page 102) to Z Wait until you hear the confirmation tone. Temporarily activating anonymous calling for the next call If your service personnel activated caller ID transmission for your phone. j Enter the code (see the table of codes Z Wait until you hear the confirmation tone. you can deactivate this setting as follows: ^ Lift the handset. page 102). j Enter the code (see the table of codes suppress the caller ID. j Dial the phone number of the party you want to contact.OpenScape Voice functions Step by step Activating If your service personnel activated caller ID transmission for your phone. "Private/Anonymous" appears on the called party’s display instead of the caller ID. Caller ID transmission is reactivated after this call. 88 .

89 . page 102). j Dial the phone number of the party you want to contact. j Enter the code (see the table of codes Z Wait until you hear the confirmation tone. caller ID transmission is suppressed once again for the next call. When you end this call.OpenScape Voice functions Step by step Temporarily deactivating anonymous calling for the next call If your service personnel suppressed caller ID transmission for your phone. you can enable this setting for the next call as follows: ^ Lift the handset.

OpenScape Voice functions Step by step Creating a list for selective calls For call acceptance You can create a list of the phone numbers from which you are willing to accept calls (also known as a selection list). 90 . or • the call is forwarded to an external phone number. j Enter the code (see the table of codes page 102). ^ Lift the handset. Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility. These announcements are followed by verbal user prompts that let you: • add entries to the selection list • delete entries in the selection list • check the selection list • activate or deactivate the function. Contact your service personnel for information on how your OpenScape Voice is configured on site. A connection is set up if a caller’s phone number matches a number in the selection list. If there is a match: • the caller receives a message that the party refuses to accept any calls with this number. Various announcements deliver the following information: • the name of the feature (selective call acceptance) • the current status (active or inactive) • the current scope of the selection list.

91 . the caller is notified that the called party rejects calls from this number. ^ Lift the handset.OpenScape Voice functions Step by step For call rejection As for selective call acceptance. the call is to you as usual. If the caller’s number is not in the selection list. you can create a selection list with the phone numbers of parties from whom you are not willing to accept calls. j Enter the code (see the table of codes page 102). Your service personnel know how long this list may be in the OpenScape Voice used on site in your facility. A call is not connected if the caller’s phone number matches a number in the selection list. Various announcements deliver the following information: • the name of the feature (selective call rejection) • the current status (active or inactive) • the current scope of the selection list. These announcements are followed by verbal user prompts that let you: • add entries to the selection list • delete entries in the selection list • check the selection list • activate or deactivate the function.

OpenScape Voice functions Step by step Anonymous calls Rejecting You can reject all calls from parties that activated a data protection feature (for example. you are not informed that a call was rejected. Accepting You can also accept calls from parties that activated a data protection feature (for example. caller ID suppression) to prevent their phone number from being transmitted. In this case. ^ Lift the handset. 92 . j Enter the code (see the table of codes page 102). j Enter the code (see the table of codes page 102). caller ID suppression) to prevent their phone number from being transmitted. ^ Lift the handset.

o Enter the code (see the table of codes page 102). This list is stored centrally and managed by your service personnel. page 102) followed by a number between 0 and 999 for the phone number you want to dial. Ask your service personnel for the result. j Enter the code (see the table of codes The number is automatically dialed. As these are three-digit numbers. you can store up to 1000 phone numbers. 93 . Call tracing You can request automatic tracing of the last received internal call. This is particularly suitable for identifying malicious. The phone number is determined. n Lift the handset. irritating or troublesome calls.OpenScape Voice functions Step by step Using abbreviated dialing Abbreviated dialing gives you access to a central list of frequently dialed phone numbers. You can dial a specific phone number by simply entering a digit string. ^ Lift the handset.

you can set your telephone to signal the busy status for your line to the other members of the hunt group. j Enter the code (see the table of codes Z Wait until you hear the confirmation tone. If your telephone is assigned to a hunt group. 94 . page 102). Activating ^ Lift the handset. Your service personnel can incorporate multiple telephones in a hunt group. If you want another member of the group to pick up an incoming call. OpenScape Voice forwards calls for the members of your group in accordance with specific rules defined by your service personnel. Hunt group calls will then no longer be forwarded to your telephone. Making a line busy This prevents this line being used for calls in a hunt group. j Enter the code (see the table of codes Z Wait until you hear the confirmation tone. Hunt groups are a simple solution for distributing calls to a group of telephones. ^ Lift the handset.OpenScape Voice functions Step by step Hunt group functions To ensure optimum handling of specific calls. Deactivating Make the line free once more for the hunt group. your telephone can be assigned to a pickup group page 31 and/or a hunt group. page 102).

j Enter the code (see the table of codes Z Wait until you hear the confirmation tone. j Enter the code (see the table of codes Z Wait until you hear the confirmation tone. Activating ^ Lift the handset. ^ Lift the handset. page 102). 95 . page 102).OpenScape Voice functions Step by step Marking the last line in the hunt group chain Sets the "stop hunt" line in the hunt group chain. The system will stop looking for a free line in the hunt group chain after it reaches this line. Deactivating Unmark the line as the end of the hunt group chain.

This can be prepared either by service personnel or you can create it yourself later. you are prompted to enter numbers in the list. Serial call Managing number lists/activating serial call Before the serial call number can be activated.OpenScape Voice functions Step by step Reachability You can make either serial calls or simultaneous calls on several sites. the serial call can be activated. j Enter the code for the edit mode (see code table page 102). Each number can consist of up to 30 digits. 96 . a serial call list much be created. The features for this are • Serial call • Parallel call Prerequisite: The service personnel has configured the respective feature for your main number in OpenScape Voice. the next destination phone rings for the configured period of time. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signaled sequentially. As soon as you have entered a valid number. If you do not answer within the timeframe defined by the service personnel. • Add or delete numbers • Repeat the options in edit mode If the serial call list is still empty. ^ Lift the handset. incoming calls are first routed to your phone. The edit mode opens and you hear an announcement with the following information: • Feature name • Current status (active/inactive) • Number of numbers currently on the serial call list You are prompted to do one of the following: • Activate/deactivate the feature (only if numbers are already entered in the list) • Call up the numbers currently entered in the list. If the serial call is activated.

If the call is not answered by any phone. Parallel call Managing number lists/activating parallel call Before the parallel call feature can be activated. If the parallel call is activated. Up to six numbers can be entered in the list for sites on which incoming calls including your main number should be signaled sequentially.OpenScape Voice functions Step by step The caller is informed that the call is being routed to another station. As soon as you have entered a valid number. it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement". Each number can consist of up to 30 digits. If the call is not answered by any phone. • Add or delete numbers • Repeat the options in edit mode If the parallel call list is still empty. a parallel call list must be created. ^ Lift the handset. 97 . you are prompted to enter numbers in the list. the parallel call can be activated. j Enter the code for the edit mode (see code table page 102). The connection is established with the first phone that accepts the call. This can be prepared either by service personnel or you can create it yourself later. The connection is established with the first phone that accepts the call. incoming calls are routed to your phone and all other destination phones in the parallel call list. The edit mode opens and you hear an announcement with the following information: • Feature name • Current status (active/inactive) • Number of numbers currently on the parallel call list You are prompted to do one of the following: • Activate/deactivate the feature (only if numbers are already entered in the list) • Call up the numbers currently entered in the list. it is forwarded to the configured forwarding destination (on no reply) or to a "rejection announcement".

j Enter the code to activate or deactivate the parallel call (see code table page 102).OpenScape Voice functions Step by step Activating/deactivating parallel call via code You can activate/deactivate the parallel call without having to change to edit mode. Prerequisite: You have already entered numbers in the parallel call list. 98 . ^ Lift the handset.

j Enter the specified line number. The caller hears a waiting melody. 99 . Call park [ You are conducting the call. e. (see code table page 102).g. [ Your colleague is now connected with the waiting caller. ] Replace the handset Tell your colleague that a call for him is parked and give him the line number. page 102). your colleague must proceed as follows: ^ Lift the handset. Let the other party know. you can park the call.OpenScape Voice functions Step by step Parking a call If you have answered a call for a colleague and cannot forward it to him. j Enter the unparking code (see code table He is prompted to enter a line number. Unparking To unpark the call. j Enter the code for parking followed by a line number You receive a confirmation tone. that you are trying to connect him.

] End the silent monitoring unnoticed by replacing the 100 . You want to listen to the call but so that Station B does not notice but so that you can still talk to Station A.OpenScape Voice functions Step by step Silent Monitoring If this function has been configured by service personnel and enabled for the destination phone. you can join an active call of an internal station and listen in unnoticed (muted) or with the knowledge of the target station (active). j Enter the code for active silent monitoring and the destination number (see code table page 102). You can hear station B but cannot talk to him because he cannot hear you. Station A and B can hear and speak to each other. If necessary notify station A. ^ Lift the handset. Your phone internal station A internal or external station B • • • You can hear and talk to station A. Active silent monitoring Station A and B are on a call. handset. You are connected to the call and can listen.

j Enter the code for active silent monitoring and the destination number (see code table page 102).OpenScape Voice functions Step by step Muted silent monitoring Station A and B are on a call. handset. You want to monitor a call but so that neither station notices. You are connected to the call and can listen. Station A and B can hear and speak to each other ^ Lift the handset. ] End the silent monitoring unnoticed by replacing the 101 . Your phone internal station A internal or external station B • • • You can hear station A but cannot talk to him because he cannot hear you You can hear station B but cannot talk to him because he cannot hear you.

Print this page as an overview.OpenScape Voice functions Code table for OpenScape Voice functions Ask your service personnel to enter the latest codes in the following table. Function Making anonymous calls off Making anonymous calls on Making anonymous calls temporarily on Making anonymous calls temporarily off List for selective call acceptance List for selective call rejection Rejecting anonymous calls Accepting anonymous calls Using abbreviated dialing Call tracing Making a line busy on Making a line busy off End of hunt group chain on End of hunt group chain off Edit mode for serial call Edit mode for parallel call Activating a parallel call Deactivating a parallel call Parking a call Unparking a call Active silent monitoring Muted silent monitoring Code Description page 87 page 88 page 88 page 89 page 90 page 91 page 92 page 92 page 93 page 93 page 94 page 94 page 95 page 95 page 96 page 97 page 98 page 98 page 99 page 99 page 100 page 101 102 .

b or d Set and confirm the contrast Option = Save & Exit l Select the option shown and confirm twice.Individual phone configuration Step by step Individual phone configuration Display Adjusting the display to a comfortable reading angle You can swivel the display unit. if nec. User Select and confirm the option shown. 103 . Adjust the display unit so that you can clearly read the screen. Select and confirm the option shown. z You can also configure this setting via the Web interface page 129. Setting contrast The display has multiple contrast levels that you can set according to your light conditions. N Press the key shown. Select and confirm the option shown.j Enter and confirm the user password. Phone? Display ? Contrast: = f f Select and confirm the option shown.

Individual phone configuration Step by step Date and time This function allows you to select one of three different display modes for the date and manually set the time if necessary.j Enter and confirm the user password. Date and time? Date = 20. Option = Save & Exit l Select the option shown and confirm twice. if nec. Setting the time N Press the key shown. Date and time? Time = 14:44 f Select and confirm the option shown. Setting the date N Press the key shown. if nec. Select and confirm the option shown. 104 . User Select and confirm the option shown. z You can also configure these settings via the Web interface page 129. The time set is displayed. The date set is displayed. j Enter and confirm the time. j Enter and confirm the date.j Enter and confirm the user password. Select and confirm the option shown.2007 f Select and confirm the option shown.02. User Select and confirm the option shown. Option = Save & Exit l Select the option shown and confirm twice.

Select and confirm the option shown. 105 . N Press the key shown. Date and time? Difference (mins) = 60 f Select and confirm the option shown.j Enter and confirm the user password. standard time in minutes. if nec.Individual phone configuration Step by step Setting daylight saving time Prerequisite: Auto DST is deactivated page 106. z You can also configure this setting via the Web interface page 129. Date and time? Daylight saving = No Yes Option = Save & Exit f l l Select and confirm the option shown.j Enter and confirm the user password. Confirm. if nec. Select and confirm the option shown. The difference set is displayed. j Enter and confirm the difference between daylight and Option = Save & Exit l Select the option shown and confirm twice. User Select and confirm the option shown. Enter the difference to be used for daylight saving time. User Select and confirm the option shown. The time set is displayed. N Press the key shown. z You can also configure this setting via the Web interface page 129. Setting the difference between daylight saving and standard time Prerequisite: Auto DST is deactivated page 106. Select the option shown and confirm twice.

N Press the key shown. Select the option shown and confirm twice. Time display format z You can also configure this setting via the Web interface page 129. User Select and confirm the option shown. if nec. Daylight saving time must be manually set if a No is entered for Auto DST page 105.j Enter and confirm the user password. z You can also access this information via the Web interface page 129. Select and confirm the option shown.Individual phone configuration Step by step Automatic daylight saving time The Auto DST setting is provided for information purposes and can only be changed by your service personnel.or 24-hour display). User Select and confirm the option shown.j Enter and confirm the user password. Option = Save & Exit l 106 . N Press the key shown. Locality? Time format = 24 hours 12 hours (AM/PM) m f Select and confirm the option shown. The format set is displayed. if nec. Date and time? Select and confirm the option shown. Select and confirm the time format (12.

Individual phone configuration Step by step Date display format z You can also configure this setting via the Web interface page 129. Select and confirm the option shown. if nec. Select and confirm the format you want. 107 . N Press the key shown. Locality? Date format = dd/mm/yyy yyyy/mm/dd Option = Save & Exit f f l Select and confirm the option shown. The format set is displayed. User Select and confirm the option shown.j Enter and confirm the user password. Select the option shown and confirm twice.

Select and confirm the option shown.Individual phone configuration Step by step Audio Volumes Use this selection to set the following volumes: • Loudspeaker • Ringer • Handset • Handsfree (OpenStage 20/20 G only) z You can also configure this setting via the Web interface page 129.j Enter and confirm the user password. b or d Set and confirm the volume. Select and confirm the option shown. Audio Volumes? Handset f Select and confirm the option shown. 108 . Example: Handset: N Press the key shown. Option = Save & Exit l Select the option shown and confirm twice. User Select and confirm the option shown. if nec.

see page 109." You will immediately hear the associated ringer melody. Audio Settings? Ringer file = Pattern ABC.j Enter and confirm the user password. If no individual audio files are available the "pattern" ringtone is preset. Select and confirm the option shown. Option = Save & Exit l N Press the key shown. Required ringtone file[1Select ] or "pattern. Prerequisite: You have choosen the "pattern" ringtone. 1. N Press the key shown. Select and confirm the option shown. Select the option shown and confirm twice. you can select a realtone file in *. 109 . Confirm current ringtone file. The phone displays the current setting.mp3 or *. User Select and confirm the option shown.j Enter and confirm the user password. if nec. Audio Settings? Select and confirm the option shown. User Select and confirm the option shown. Pattern melody z You can also configure this setting via the Web interface page 129.Individual phone configuration Step by step Settings Ringtone If your service personnel has loaded suitable files to the phone. if nec.wav format for the ringer tone. Select and confirm the option shown.wav f f Select and confirm the option shown.

N Press the key shown. 4). see page 109. Select the option shown and confirm twice. Select the option shown and confirm twice. Confirm the selected Ringer melody. g. Option = Save & Exit l N Press the key shown. Select and confirm the option shown. Select your desired Ringer tone sequence between 1 and 3 (e. Pattern sequence Option = Save & Exit l z You can also configure this setting via the Web interface page 129. "Muffled" . User Select and confirm the option shown. You will immediately hear the corresponding Ringer melody. g. Room character Speakerphone mode is only available in OpenStage 20/20 G. Prerequisite: You have choosen the "pattern" ringtone. To ensure that the other party can hear you properly in speakerphone mode (only with OpenStage 20/20 G) you can adjust the phone to the room acoustics by choosing one of the following room characters: "Normal". z You can also configure this setting via the Web interface page 129. 1. if nec.j Enter and confirm the user password. The phone displays the current setting. "Echoing".Individual phone configuration Step by step Ringer melody = 4 f Required pattern melody1 Choose between 1 and 8 (e. Audio Settings? Ringer tone sequence = 2 f Select and confirm the option shown. 2) You immediately hear the set Ringer melody with the chosen Ringer tone sequence. 110 . Confirm the selected setting. User Select and confirm the option shown.

Opening listening mode Select the mode here that you prefer for open listening (only for OpenStage 20/20 G) (see page 28). Audio Settings? Open listening = Standard mode Option = Save & Exit l Select and confirm the option shown. Select the option shown and confirm twice. Option = Save & Exit l N Press the key shown.Individual phone configuration Step by step if nec. if nec. Select and confirm the option shown.j Enter and confirm the user password. User Select and confirm the option shown. Select and confirm the room character in the context menu (for example. z You can also configure this setting via the Web interface page 129. Select and confirm the option shown. Audio Settings? Room character = Normal f Select and confirm the option shown. "Normal").j Enter and confirm the user password. Select the option shown and confirm twice. Select and confirm the setting you want in the context menu ("Standard mode" or "US mode. 111 .

The message "Nonsecure connection" also appears. if nec. z You can also configure this setting via the Web interface page 129. Configuration Connected calls Secure call alert Yes Select and confirm the option shown.j Enter and confirm the User password. Select and confirm the option shown. N Press the key shown. Prerequisite: Secure connection setup is the preference set by your service personnel. Select and confirm the option shown. User Select and confirm the option shown. Select and confirm the option shown in the context menu. Save & Exit 112 .Individual phone configuration Step by step Tone and indication with an unsecured voice connection Use this option to activate an alerting tone that you hear when a secure voice connection with the party you are currently talking to ceases to be secure. Select and confirm the option shown.

you can adjust the tone volume or disable the tone. j Enter and confirm the User password. Adjusting the volume for the Key click Volume Medium Select and confirm the option shown. 113 . select and confirm a medium volume level. Select and confirm the option shown. Phone Key click Select and confirm the option shown. Select and confirm if the setting is only to apply for the character input keys. You can also select one of the following three options: • Low • High • Off (for no click) Key selection Keys Keypad only or All keys Save & Exit Select and confirm the option shown. if nec. Settings User Select and confirm the option shown. In addition. Select and confirm the option shown. Select and confirm the option shown. N Press the key shown. For instance.Individual phone configuration Step by step Key click You can select here whether a tone should be heard when a key is pressed. z You can also configure this setting via the Web interface page 129. You can also decide whether this should apply for all keys or only those on the keypad. Confirm the option shown.

j Enter and confirm the user password. Locality? Language = Deutsch English Option = Save & Exit f f l Select and confirm the option shown. Select and confirm to set the required language. User Select and confirm the option shown.Individual phone configuration Step by step Setting the language and country Selecting a language Use this menu option to select the language for operator prompting. The language set is displayed. Select and confirm the option shown. N Press the key shown. 114 . English. z You can also configure this setting via the Web interface page 129. if nec. Select the option shown and confirm twice. in our example.

Slovenčina 24. Slovenski Jezik 25. Ceština 6. Português 22. 28. 30. 31. Dansk 7 Deutsch . Polski 21. 115 . Nederlands 19. Latviešu Valoda 16. English(US) 11. Bahasa Indonesia 2. Norsk 20. Català 5. Lietuviø Kalba 17 Magyar . 32. 8. Bahasa Malaysia 3. Español 12. Eesti keel 9. Română 23.Individual phone configuration Step by step You may choose from the following languages: 1. Brasileiro 4. 34. English 10. 35. Suomi 27 Svenska . Русски 33. Türkçe 29. Français 13. Srpski Jezik 26. Hrvatski 14. 18. Italiano 15.

Switzerland CH 34. 3. New Zealand NZ 24. 5. here US. Netherlands NL 23. Singapore SG 29. United Kingdom GB 37 United States . Select and confirm the option shown. Denmark 12. User Select and confirm the option shown. 18. The phone displays the current setting. Sweden SE 33. US 38. Turkey TR 36. Argentina Australia Austria Belgium Brazil Canada China Chile AR AT AU BE BR CA CN CL HR CZ DK FI FR DE HU IN IE IT JP 20. You may choose from the following countries: 1. Mexico MX 22. Germany 15. France 14. if nec. N Press the key shown. Italy 19.Individual phone configuration Step by step Locality Adapt your phone settings to suit the relevant countryspecific conditions (for example. Czech Republic 11. The country set is displayed. 8. Portugal PT 27 Russian Federation . 6. Thailand TH 35. Locality? Country = Germany United States Option = Save & Exit f f l Select and confirm the option shown. 2. z You can also configure this setting via the Web interface page 129. for instance. Hungary 16. India 17 Ireland . South Africa ZA 31. RU 28. Norway NO 25. Spain ES 32. 116 . 4. Select and confirm to set the country[1]. Poland PL 26. Croatia 10. Select the option shown and confirm twice. transmission parameters). Luxembourg LU 21. Finland 13. Slovakia SK 30. Vietnam VN 9. 7 .j Enter and confirm the user password. Japan 1.

Individual phone configuration Step by step 117 .

N Press the key shown. You can browse the following overview: IP Address: Displays the IP address or name which was assigned to the phone in the network. Link down is displayed. User Select and confirm the option shown. DNS domain: The DNS domain that can be assigned to the telephone in addition to the IP address (e. LAN/PC information: [10|100|1000] Mbit/s: Data transfer rate of the network or PC interface.j Enter and confirm the user password. It also provides real-time data about the network activity of the phone. LAN/PC-RX: The network or PC interface data packets received are illustrated dynamically as columns. LAN/PC autonegotiated: [Yes|No]: Displays whether the network or PC interface data transfer rate is set to automatic (Yes) or manual (?No).Individual phone configuration Step by step Network information This overview in the user area of the Service menu provides you with information about the IP address of the phone and the HTML address of the Web interface.g. 118 . If an interface is not in use. LAN/PC-TX: The network or PC interface data packets sent are illustrated dynamically as columns. Network information Select and confirm the option shown. if nec. This address is specified in the address line of the Internet browser and is used to call the Web interface of the phone in the browser. WBM URL: HTTP address of the Web interface.phone/). http:// my-openStage.

119 . Select and confirm the option shown. j Enter and confirm the user password. Initiating the reset N Press the key shown.Individual phone configuration Step by step Resetting user data The following user-specific settings changed via the phone menu or the Web interface can be reset to factory settings. The user data is reset to factory settings. if nec. Reset Reset all user data Select and confirm the option shown. • Display contrast • Language setting • Audio settings – Volumes – Settings • Call lists – All entries are deleted Attention: All data is reset without a warning tone. User Confirm.

The recorder records the entire voice flow of two or more participants.Call recording Step by step Call recording A central voice recorder is installed in the network for recording calls to which your telephone connects in order to record the current voice traffic. Mode: MANUAL You decide when the recorder is started and stopped or paused. call pickups and second calls will not 120 . then the recorder likewise pauses. special calls such as consultation calls. If you pause the recorder during a call. If the recorder is switched on. If you pause the recorder then nothing will be recorded. If there are no calls. Mode: AUTOSTART The telephone starts the recorder automatically. You can stop or pause the recorder yourself however and restart it. all further calls will be recorded. new incoming and outgoing calls will also be recorded. Call recording modes The service personnel can configure the following operating modes for call recording: • Manual • AutoStart • All Calls • Disabled The following settings are possible to audibly signal the recording: • Repeated • Single Shot • Off Check with your service personnel as to which settings were made for your phone. Mode: ALL CALLS: The telephone starts and stops the recorder automatically in order to ensure that all calls are being recorded. If a call has already been recorded.

Server-based conference only 121 . the AutoStart process is set up again for the next call. Calls on hold 1. It is immaterial here whether a call is set up directly via the telephone or via an application.Call recording Step by step be recorded as long as the recorder is paused. This can be any incoming or outgoing call. Explanations of recording Recordable calls A recordable call is any call that has a call connection status on the telephone. • Outgoing • Incoming • Consultation • Pickup • Reconnect • Second call • Connected call • Conference1 • Automatic call acceptance • Secured or unsecured line Non-recordable calls • • Outgoing calls that have not yet reached full connection status. If the telephone reverts to idle status. such as a ringing call.

) • switched off or stopped (~) • started (/) • paused (@) The symbols used here by way of example can be found on practically any hardware and software recorder. Recording calls Using the call recording feature The recording function can be used in a similar way to a recorder. A second call can be accepted during recording. The recorder can be: • switched on (standby . Please check with the relevant service personnel.Call recording Step by step Enhanced functions: 1. 3. Call transfer is also available during recording. The following features are not supported: 1. 2. 2. 1. A consultation can be performed during recording. 4. Playing back recordings over the telephone. for example for recording music. Deleting recordings over the telephone. Recording tips You will receive the following advisories while a call is being recorded: • The recording symbol | on the display (permanent) • Beep (repeated at intervals for you and your call partner) • Beep (single at the start of recording for you and your call partner) The audible advisory can also be switched off. A conference1 can be set up or cleared down during recording. Functions for editing recordings over the telephone. Server-based conference only 122 . 3.

the AutoStart process is set up again for the next call. The call is now being recorded (see also page 122) You can pause the recording at any time and continue it again. the call is recorded automatically. You hear a beep and the recording symbol | is shown on the display. or disable the option. or ] or n If you end the call. You cannot switch off the recorder. As soon as the recording starts. As soon as a call is set up. you will see the recording symbol | and hear a beep (see also page 122). n Press the key shown. If you have accepted a call or called a subscriber and the subscriber answers. ^ Lift the handset. You cannot pause the recording manually in this mode. Refer to page 121 to check which calls this can be.Call recording Step by step Automatic call recording This is the simplest mode. Manual call recording Activating or deactivating call recording when the telephone is in idle mode. 123 . Prerequisite: Manual mode is selected. call recording starts automatically. [ The station answers. Recording on? Recording off? f f Select the option shown in the telephone's context menu to enable the option. Call recording with AutoStart Standby mode is activated in principle in idle mode.

The call is now being recorded (see also page 122). Recording has started. Recording has started. for example to continue recording the current call. [ You are conducting a call (see also Recording on? f page 121). The recording symbol | on the display disappears. Pausing call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. ] or n The recording is terminated automatically as soon as the call is ended. You can start the recording again at any time. Recording has not started. You hear a beep and the recording symbol | is shown on the display. You are conducting a call. Ending call recording automatically Prerequisite: You are conducting a call. You are conducting a call. The recording symbol | on the display disappears.Call recording Step by step Controlling call recording Starting call recording manually during a call Prerequisite: Manual mode or AutoStart is selected. [ You are conducting a call (see also Recording off? f page 121). 124 . Select and confirm the option shown. Select and confirm the option shown.

You initiate a consultation – your main call is placed on hold as a result while the consultation is being performed. recording symbol | is shown on the display. You are connected with the second party. [ If the consultation partner answers. Recording has started. The first party is placed on hold. [ You are conducting a call. the consultation You can now terminate the consultation call or for example switch back to the first call party (alternate) while the consultation call is placed on hold. You hear a beep and the recording symbol | is shown on the display again.Call recording Step by step Consultation during call recording Prerequisite: You are conducting a call. The call is now being recorded. You hear a beep and the A second call party camps on In the pop-up menu: Accept page 56. Select and confirm the option shown. 125 . The recording symbol | on the display disappears. j The recording is paused while you initiate the consultation. You hear a beep and the recording symbol | is shown in the line for the second call – this call is now being recorded. Recording has started. call is recorded. Second call during call recording Prerequisite: You are conducting a call.

You hear a beep and the music on hold. The recording is paused and the recording symbol | has disappeared from the display. 126 . [ Your call partner resumes the call. beep and the recording symbol | is shown in the line for the second call.Call recording Step by step Call recording while alternating Prerequisite: You have an active or held consultation or second call. You hear a beep and the recording symbol | is shown in the line for the main call – this call is now being recorded. [ You are connected with the second party. Your call is paused and reconnected during the recording. Prerequisite: You are conducting a call that is being recorded. You hear a Alternate Confirm the option shown. [ You are switched to the main call. You can pause and restart the recording at any time in manual and auto start modes. Recording has started. Z Your call partner has placed the call on hold. You hear the recording symbol | is shown on the display.

The call is now being recorded. Conference Select the option shown in the context menu for the consultation or second call in order to include the new participant in the conference. You hear a beep and the recording symbol | is shown again in the "Conference" line. page 56). 127 . The "System conference" feature was configured by the service personnel. You hear a beep and the recording symbol | is shown in the "Conference" line. Conference Select and confirm the option shown in the connection's context menu. The conference call is now being recorded. Adding conference participants during the recording Prerequisite: You have set up a conference. Recording has started.Call recording Step by step Setting up a conference during recording Prerequisite: You are conducting a consultation call page 38 or you have accepted a second call page 56 and the "System conference" feature was configured by the service personnel. The conference You hear a beep and the recording symbol | is shown in the line for the consultation or second call. You are connected to both parties at once. The conference is displayed with the current participants. [ You have performed a consultation or accepted a second call ( page 38 or call is placed on hold. The main call is placed on hold.

[ Your call partner answers again and you are connected to the conference. You are placed on hold while the conference is being set up. Prerequisite: You are conducting a call that is being recorded. You are to be included in a conference by your call partner. The recording is paused and the recording symbol | has disappeared from the display.Call recording Step by step Your call is included in a conference during the recording. Z You hear the music on hold while your call partner is setting up the conference. 128 . You hear a beep and the recording symbol | is shown in the "Conference" line. The conference call is now being recorded.

129 . contact your service personnel or refer to the administration manual. To call up the interface. You must log on with this password in future every time you want to open the User Pages. Communication is via a secure HTTPS connection. Access to the Administrator Pages is protected by the admin password. Calling up the Web interface For more information on the IP address.Web interface Web interface General You can configure a number of settings for your phone via the Web interface. refer to the section entitled "Network information" page 118. Administrator Pages This area lets you configure settings for administering your phone and the network environment. the Web interface address. open a Web browser and enter the following: https://[IP address of the phone] [IP address of the phone] is the IP address of your phone. https://[Name of the phone] [Name of the phone] which was assigned by service personnel. You might receive a certificate notification from the browser. Follow the instructions to download the certificate. You will be prompted to configure a user password the first time you call up the Web interface page 78. and how to connect the telephone to the network. For more information.

Button functions • "Login": Log on to the phone after you have entered the user password • "Submit": Apply changes • "Reset": Reset original values • "Refresh": Update the values. Click a menu entry to open the corresponding form. Click a menu heading to display the individual menu entries. Click the menu heading again to close the menu. 4. 2.Web interface User pages The Web interface homepage opens once you have entered and confirmed the phone’s IP address: User menu User selection Phone information User login Highlighted entry (current page) Menu heading Menu entry 1. • "Logout": Log off the phone 130 . Make the desired changes. 3. Click the corresponding button to save or discard your changes.

Web interface User menu All settings can be made via the user menu of the web interface as well as via the phone’s user menu. month. User Pages User login V page 78 Date and Time – Local time V page 104 – Local date (day. year) V page 104 – Allow daylight saving V page 105 – Difference (minutes) V page 105 – Auto time change V page 106 Audio – Ringer melody (V page 109) – Ringer tone sequence (V page 110) – Ring file (V page 109) – Room Character (V page 110) – Open listening (V page 111 Configuration – Outgoing calls – Autodial delay (seconds) V page 67 – Allow callback: busy V page 47 – Allow callback: no reply V page 47 – Allow busy when dialing V page 69 – Allow transfer on ring V page 63 – Allow immediate dialing V page 35 – Incoming calls – Deflecting – Allow deflection (V page 49 – Default deflect destination V page 49 – Forwarding – Settings – Forwarding Favorites Destination 1 to Destination 5 V page 41 page 43 – Forward all calls allowed V – to V page 42 – Forward on busy allowed V page 43 – to V page 42 – Forward on no reply allowed V page 43 – to V page 42 – No reply delay (seconds) V page 42 – Alerts – Visual alerts V page 52 – Audible alerts V page 52 – Forwarding party V page 52 131 .

Web interface – Handling – Allow call waiting V page 59 – Allow DND V page 77 – Allow busy when dialing V page 69 – CTI calls – Allow auto-answer V page 64 – Allow beep on auto-answer V page 64 – Allow beep on auto-reconnect V page 65 – Connected calls – Allow call transfer V page 62 – Allow call joining V page 39 – Allow exit conferenceV page 72 – Allow hold reminder V page 53 – Hold reminder delay (minutes) V page 54 – Allow music on hold V page 55 – Allow conferences V page 71 – Allow secure call signaling V page 112 – Toggling associate page 60 Phone – Display settings – Contrast V page 103 – Tastenklick – Lautstärke – Off – Low – Mittel – High – Tasten – Nur Tastenfeld – Alle Tasten Locality – Country V page 116 – Language V page 114 – Date format V page 107 – Time format V page 106 Authentication – Old password page 78 – User password V – Confirm password V page 78 132 .

The phone does not ring on call: Check whether the ringtone is deactivated (see icon in the status bar on the display page 76). The use of scouring agents is also forbidden. Never use cleaning fluids containing alcohol or plastic-damaging detergents to clean the telephone. Never use a dry cloth. 133 . If the telephone is very dirty. such as a dish detergent. unlock it.Fixing problems Fixing problems Caring for your telephone • • • • Never allow the telephone to come into contact with coloring. Afterwards remove all traces of the cleaner with a damp cloth (using water only). contact Customer Service. To correct any other problems: First contact the relevant service personnel. If it is deactivated. Contact partner in the case of problems Contact your service personnel if a fault persists for more than five minutes. oily or aggressive agents. Always use a damp or antistatic cloth to clean the telephone. for example. clean it with a diluted neutral cleaner containing surfactants. If the service personnel are unable to correct the problem. If the phone is locked. To unlock enter the PIN" appears on the screen). activate the ringtone You cannot dial a number: Check whether your telephone is locked ("Phone locked. Troubleshooting Pressed key does not respond: Check if the key is stuck.

MM. User menu display The majority of settings that can be made via the user menu on the phone. You are prompted to enter the User password page 78. The options grayed out are not available on the OpenStage 15 or have no function. Confirm this with OK. press the N key. Changes are usually confirmed using the Save & exit option or discarded using the Exit (no save) option. select the User menu option. ! User Date and time? – Time = hh:mm – Date = DD.wav? page 108 page 108 page 108 page 108 page 109 134 . The options of the user menu are available. On the Settings tab.Local user menu Local user menu Opening the user menu on the phone To open the user menu.YYYY – Daylight saving = Yes – No? – Return? – Difference (mins) = mm – Auto DST = Yes/No – Save & exit – Exit (no save) page 104 page 104 page 105 page 105 page 106 ! Audio? – Volumes? – Loudspeaker = – Ringer = – Handset = – Headset = – Handsfree = – Rollover = – Save & exit – Exit (no save) – Settings? – Ringtone = Ring file – Pattern? – Ringer1. can also be made via the web interface page 129.wav? – Ringer2.

wav? – Return? – Ringer melody = 2 – 1? – 2? – 3? – 4? – 5? – 6? – 7? – 8? – Return? – Ringer tone sequence= 1 – 1? – 2? – 3? – Return? – Room character = Normal – Normal? – Echoing? – Muffled? – Return? – Open listening = Standard mode – Standard mode? – US mode? – Return? – Save & exit – Exit (no save) – Return? page 109 page 110 page 110 page 111 ! User Configuration? – Outgoing calls? – Autodial delay = 6 – 1? – 2? – 3? – 4? – 5? – 6? – 7? – 8? – 9? – Return? – Callback: busy = Yes – No? page 68 page 47 135 .wav? – Ringer4.wav? – Ringer6.Local user menu – Ringer3.wav? – Ringer5.

Local user menu – Return? – Callback: no reply = Yes – No? – Return? – Busy when dialing = Yes – No? – Return? – Transfer on ring = Yes – No? – Return? – Immediate dialing = Yes – No? – Return? – Save & exit – Exit (no save) – Incoming calls? – Deflecting? – Allow deflection = Yes – No? – Return? – Default destination = – Save & exit – Exit (no save) – Forwarding? – Settings? – All calls = Off – On? – Return? – Destination = Destination 1 to Destination 5 – Edit favorites? – Return? – Destination 1 – Destination 2 – Destination 3 – Destination 4 – Destination 5 – Busy = Off – On? – Return? – Destination = Destination 1 to Destination 5 – Edit favorites? – Return? – Destination 1 – Destination 2 – Destination 3 – Destination 4 – Destination 5 page 47 page 69 page 63 page 35 page 49 page 49 page 41 page 41 136 .

Local user menu – No reply = Off – On? – Return? – Destination = Destination 1 to Destination 5 – Edit favorites? – Return? – Destination 1 – Destination 2 – Destination 3 – Destination 4 – Destination 5 – Duration = 16 – Save & exit – Exit (no save) – Alerts – Visual alerts = No – On? – Return? – Audible alerts = No – On? – Return? – Forwarding party = Display last – Display first? – Display last? – Return? – Save & exit – Exit (no save) – Handling? – Allow call waiting = Yes – No? – Return? – Allow DND = Yes – No? – Return? – Busy when dialing = Yes – No? – Return? – Save & exit – Exit (no save) – CTI calls? – AutoAnswer = Yes – No? – Return? – AutoAnswer beep = Yes – No? – Return? – AutoReconnect beep = Yes 137 page 41 page 52 page 52 page 52 page 59 page 77 page 69 page 64 page 64 page 65 .

delay = 8 – 3? – 4? – 5? – 6? – 7? – 8? – 9? – 10? – 11? – 12? – 13? – 14? – 15? – Return? – Music on hold = Yes – No? – Return? – Allow conferences =Yes – No? – Return? – Secure call alert = Yes – No? – Return? – Toggle associate =Yes – No? – Return? – Save & exit – Exit (no save) page 62 page 39 page 72 page 53 page 54 page 55 page 71 page 112 page 60 138 . = Yes – No? – Return? – Hold rem.Local user menu – No? – Return? – Save & exit – Exit (no save) – Return? – Connected calls? – Allow call transfer = Yes – No? – Return? – Allow call joining = Yes – No? – Return? – Allow exit conf = Yes – No? – Return? – Allow hold rem.

Local user menu – Return? ! Phone? – Display settings? – Contrast = – Save & exit – Exit (no save) – Tastenklick – Options – Exit (no save) – Lautstärke – Off – Low – Mittel – High – Tasten – Nur Tastenfeld – Alle Tasten – Return? page 103 Save & exit page 134 page 134 Locality? – Country = DE – DE? – Further countries. see – Return? – Language = Deutsch – Deutsch? – Further languages. see – Return? – Date format = dd/mm/yyyy dd/mm/yyyy? yyyy/mm/dd? – mm/dd/yyyy? – Return? – Time format = 24 hour – 24 hour? – 12 Hour (AM/PM)? – Return? – Save & exit – Exit (no save) Security? – User password = ******** – Confirm password = – Save & exit – Exit (no save) Network information? – Phone address = – Web address = 139 page 116 page 116 page 114 page 115 page 107 page 106 page 78 page 118 .

Local user menu – – – – – – – – – – IP address = LAN RX = LAN TX = PC RX = PC TX = LAN autonegotiated = Yes LAN information = 10 Mbps full duplex PC autonegotiated = Yes PC information = Link down Exit (no save) page 119 Reset? – Reset all user data? – Cancel? Back? 140 .

........ 123 modes ......... 13 Consultation ............................. 50 transfer ....... 110 Autodial delay .............. 64 D Date and time .............................. 67............................... 65 C Call accepting ............................. 38 Application ......................... 122 tips ................................................................. 103 CTI .............. 126 automatic ...................................................................................................... 80 F Forced logoff ................................................................................................. 24 rejecting .............. 45 Calls ................. 125 symbols ................................ 52 Hot line ..................... 40 Function keys ................................................................................ 125 controlling ........... 44 Call list .............................................................................................................. 80 Emergency number .............................................. 105 Dial plan .................... 19 141 ............................... 104 Date format .......................................................................................................................................... 10 Group call ........ 41 Call forwarding chain ................................. 25 deflect .......................................... 76 E Emergency call ................................................................................................................. 67 AutoReconnect ........... 122 using .................................. 52 incoming ................................................................................................................................................................................. 120 second call ........................................................................................................................ 39 Connection options ......................................................................... 124 manual ...................................................... 43 programming ....................................................................................... 49 ending ............................................................................................................................................................. 48 Call lists ..............................Index Index A Administration ................................... 56 Callback . 38 Consultation call from second call ........ 56 Context .......................................................................... 64 CE marking ............................................................................... 80 Display contrast ................ 86 Forwarding .................................................. 75 Call log .................................................... 110 Call waiting .................. 40 holding .... 48 Call recording alternating ...... 103 Do not disturb .......................................................... 122 Call settings CTI calls ............ 127 consultation .......................... 44 activating/deactivating ......... 35 Contrast ..... 38 Connecting parties ......................................... 21....... 39 Alternate ............................................... 56 Call waiting (second call) .... 23 Allowing call joining ................................................................................ 64 Audio room character .................................................................................................................................................... 61 Call forwarding activating ......... 15 G General information ................ 121 conference .......... 107 Daylight saving ............ 30 forwarding ................................................................... 123 call types .......................................................................................................... 53 Holding ........... 70 conference starting conference ........... 2 Conference ................. 36 I Idle mode ............................................................................. 123 AutoStart ................................... 31 H Hold reminder tone ........................................................

...................... 113 Keypad ................ 14 Using network ports more efficiently ....................................................................................................... 12 Microphone ............................................ 25................ 110 S Security ....... 27 Privacy ........................ 103 Silent monitoring .............................. 87 parallel call ......... 83..................................... 76 Program/Service menu .. 90 functions ............. 76 Ringtone sequence ................. 83..................................................................... 28 T Telephone maintenance ............................... 29 OpenScape Voice .. 39 Phone locking . 37 Ringer melody ............... 17 L Language settings ................. 96 Setting the time ....................... 35....................... 96 silent monitoring ................................. 22 Programming call forwarding .................... 109 Ringer off ....... 3 Logging on and off as a mobility user ................................................................... 41 R Reachability ....................................................... 92 call tracing ........... 57 Immediate dialing ............................. 12 Menu key ............................... 97 Party connection ...................................................................... 97 reachability .. 2.................................................... 48 Mobility .............. 114 Locality ............... 85 M Mailbox key ....................... 96 rejecting anonymous calls .......Index Ignoring second call ...................... 86 logon......................................... 100 Speakerphone distance .................................................................................................................. 76................. 94 making anonymous calls ............................... 78 User support ................................................................................................................ 16 Normal dialing ........................... 133 U User interface OpenStage 20 ............. 24 Parallel call .......................... 11 Using Ethernet switches .......... 100 Operating instructions ..................... 78 Serial call ................................. 82 forced logoff ..................................... 35 O Open listening .................................................................................................................................................................................................................................................... 103 Picking up the held call ............................ 92 serial call ... 3 K Key click .. 36 Web interface .......................... 30 Missed calls ........................ 93 creating a list for selective calls ....................... 3 Speakerphone mode ........................ 134 142 ......................................... 67 Important information ........... 14 W Warm line .............................. 104 Settings ................... logoff .... 96 Redial ........................ 87 hunt group ......................................................................................... 116 Location of the telephone ............................................................... 129................................................................................................................................................ 85 Music on hold ........................................................ 12 User password ....... 55 N Navigator ............................ 87 accepting anonymous calls ................. 106 Troubleshooting ....................................... 133 Time display format ........................................................................................................... 80 Phone settings ........................................... 2 P Padlock icon ........................................

siemens-enterprise. KG Hofmannstr.Copyright © Siemens Enterprise Communications GmbH & Co. Availability and technical specifications are subject to change without notice. KG. 51 80200 München Deutschland Siemens Enterprise Communications GmbH & Co.com . brand. OpenStage and HiPath are registered trademarks of Siemens Enterprise Communications GmbH & Co. Communication for the open minded Siemens Enterprise Communications www. All other company. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. KG is a Trademark Licensee of Siemens AG Reference No: A31003-S2010-U100-31-7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. OpenScape. product and service names are trademarks or registered trademarks of their respective holders.

Sign up to vote on this title
UsefulNot useful