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Mark Hawkins Automotive Technical & Management Specialist 1732 N. 25th St. Terre Haute, In.

47804 Phone 812-208-5604 E-mail or Mark L. Hawkins Objective To join a growing organization and contribute to the organization and staff thro ugh 34 years of experience and awards for special accomplishments in the automot ive industry. Summary of qualifications * Leadership/Management/Instructor Experience * Communicating/Motivating * Customer Retention/Satisfaction * Problem Solving/Analysis/Consulting * Automotive Technical Troubleshooting Specialist Employment November 1993 to Present - Honndahawke Import Repair - Terre Haute, In. * Owner/Manager. Manage all service operations and personnel daily. * Design all performance modifications on Asian/Euro tuner cars. * Test and quality control all final productions. * Consulting for other local businesses June 1991-October 1993 - Flatirons Acura - Boulder, Co. * Manager/Supervisor/Service Advisor/Shop Foreman. * Supervising Technicians/Trainees and training needs. * Diagnosing problem cars and quality control advisor. * Re-organize sister store service and parts department and re-establish good r elations with Honda Motor Company. * Increased customer satisfaction index from 72% to 97%. August 1990-June 1991 - Metro Honda/John Elway - Westminster, Co. * Team Leader Technician/Educator. * Supervising Technicians/Trainees and training needs. * Diagnosing problem cars and quality control advisor. January 1989-July 1990 -American Honda Motor Company- Gardena, Ca * Technical line Specialist, Answering Technical calls from USA dealership perso nnel. * Maintain daily records. * Reviewing technical publications. * Develop troubleshooting procedures for techline use and publications. * Failure analysis on warranty parts with full reports. June 1986-December 1988 -Metro Honda, Westminster, Co * Team Leader Technician. * Supervising Technicians/Trainees and training needs. * Diagnosing problem cars and quality control advisor. July 1985-June 1986 -Coordinate new Business in Denver, Co * Organize and supervise store "Monerize it fast" opening. * Structured parts inventory. * Diagnose problem cars. * Advise customers. * Assist on controlling expenses.

Jan 1980-March1983 -Self Employed"Marks Auto Repair" - Terre Haute, In. * Automotive repair and performance. * Managed and Performed all repairs and diagnosis. * Greet and advise customers. * Maintain records. December 1977-December 1979 -Honda of Terre Haute- Terre Haute, In * Line Technician. Diagnose and repair all problems on Honda and used cars. December 1975-December 1981 -US Army National Guard -Terre Haute, In * MOS Supply Specialist. Part time. * Highest rank SGT-E5. * Special training in army maintenance management workshop. Education High School Diploma * Automotive Systems and Strategy (Honda Engineering Department) * Many Automotive Service and Parts Management Courses (specialized). * Consulting * Engineering, Design and Finished Product * Computers/electronics * Programming Automotive Stand alone Systems Professional memberships ASE - Certified technician 25 Years IATN - International Automotive Technicians Network Specialist STS - Service Technicians Society (Division of SAE) Advisor specialist NHRA - Car Owner/Driver SCCA - Driver for private owner and tuner for the cars. Volunteer experience Built, Designed, Constructed Honda gasoline power plant for G scale train for ch ildren to ride in Tiny Town, Co. Special award certificate. Patents and publications Published technical article in Transmission Digest trade magazine. Published technical article in Import Service trade magazine. Awards received American Honda USA National Top Technician winner