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WANDA KAY MCINTOSH 8611 Yellowstone Rd Cheyenne,WY82009 307-630-3034wm12f8ccc@westpost.

net Business AND HEALTH ADMINISTRATION/MARKETING _HIGH-GROWTH INDUSTRY _IN NEED OF PERSON\'S THAT HAVE A MASTERS DEGREE IN BUSINESS ADMINISTRATION WITH A CONCENTRATION IN HEALTH ADMINISTRATION

A dynamic management professional with 10+ years of increasingly responsible experience owning and managing multi-site businesses. Have stellar administrative and marketing management and operations skills. Demonstrated group leadership planning and processing of documents and helped to develop business that enhances profit performance. Cross-functional communication skills; and deliver training in-group leadership. Adapt at resource allocation and project management skills. _LOOKING FOR A NEW OPPORTUNITY__,__ TO DEMONSTRATE MY SKILLS, TOWARD A NEW CAREER, THAT INVOLVES TEACHING STUDENTS ON LINE_. __ Recently published in the Marketing Scene and news articles. CORE COMPETENCIES _MASTERS DEGREE IN BUSINESS ADMINISTRATION _

Internal and external consultant for multi businesses by providing expertise in business management, administration, finance, accounting, human resources, IT, health and insurance administrative criteria. * Good in high stress, environment. Do not miss deadlines. * Implemented several programs to reduce redundancy that in reality streamlined processes and improved day-to-day operations. Coordinated and prepared Company manuals and led internal office training.

_PROJECT PLANNING & MANAGEMENT_

Skilled at leading cross-functional teams in the planning and execution of special projects for Marketing, Operations and IT.

Critically evaluate project requirements and coordinate resource delivery to meet operating demands.

* Championed introduction of state-of-the-art PC and IT technologies to transition from manual to automated operating systems. Sourced vendors, negotiated contracts, coordinated installation and led user training. Taught new hires how to operate the necessary systems to facilitate their job.

* Selected by software/systems supplier to provide hands-on training. Fully licensed Insurance Agent in Accident, Health, Casualty, Life, Personal Lines and Property

* Quality working relationships and teams built successfully between staff and management personnel to plan that projects completed on time. The projects stayed within the budgets allocated.

_PERSONNEL MANAGEMENT & LEADERSHIP_

Excellent qualifications in the recruitment, selection and supervision of up to 20 professional and support staff. Skilled in staff training, development and performance management. Extensive experience in benefits administration, compensation structuring, training and development, employee communications and workforce diversity.

* Group leader that lead groups that continually exceeded productivity goals.

* Resolved long-standing issues affecting employee retention and interaction. Assisted students and trainees with day-to-day goal setting. Assist in all group efforts toward production and implementation.

* Developed innovative program that significantly increased productivity in various departments.

_ACCOUNTING, BILLING AND FINANCE_

Expert qualifications in accounts receivable, billing, reimbursement, accounting/financial analysis, financial reporting, cost/benefit analysis, insurance and claims administration. Managed Million dollar operating budgets.

* Helped improved electronic records systems for major insurance providers. Restructured patient accounting operations and designed several new policy procedures.

* Coordinated the management of the accounts receivable departments. Personally meet with individuals to assist with case presentations and coordinated financial arrangements. Represented the practice in legal proceedings. Consistently exceeded operational goals.

_CUSTOMER SERVICE and helped serve as the liaison to maintain cooperative relationships, to resolve billing and operating problems, and stay focused on competitive organizations. Actively involved in promoting and marketing several on-line programs to capture and retain old business opportunities.

* Launched a comprehensive marketing and business development campaign to revitalize existing client relationships. Recaptured more than 60% of lost business within four months in the insurance industry.

* Delivered strong and sustainable improvements in client service, satisfaction and retention.

CAREER PROGRESSION Business Owner/Operator C-4=Complete-Computer-Care-Center 2005 to Present Administrative Assistant/Producer AAA Wyoming 2003 t0 2006 Health Administrator/Personal Ed Murray & Sons 2000 to 2003 Insurance Producer/Admin State Farm 1997 to 2000

EDUCATION AMERICAN INTERCONTINENTAL UNIVERSITY . CONCENTRATION: HEALTHCARE ADMINISTRATION. GRADUATION: FEBRUARY, 2011: GPA: 3.9

BACHELOR OF BUSINESS ADMINISTRATION; AMERICAN INTERCONTINENTAL

UNIVERSITY. CONCENTRATION: MARKETING. GRADUATED WITH (MAGNA CUM LAUDE)

ASSOCIATES DEGREE. BUSINESS ADMINISTRATION. (WITH HONORS) AMERICAN INTERCONTINENTAL UNIVERSITY. DECEMBER, 2008

ASSOCIATES OF ARTS IN HEALTH ADMINISTRATION. UNIVERSITY OF PHOENIX. SEPTEMBER 2007

CONTINUING PROFESSIONAL EDUCATION * Licensed Insurance Producer * Medical Terminology * Health Insurance Medicare/Medicaid Ethics

References on request.