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Thomas D.K Christian 3100 Chino Hills Parkway Chino Hills, CA 91709 Cell: (760) 427-1895 Email: tc13091ee@westpost.

net Career Objectives: Passionate, result driven Operations Manager eager to contribute a strong busine ss acumen, develop a positive business culture, build a very loyal cliental base , while optimizing my operational and financial performance obligations for my e mployer. Witnessing the growth and maturity of a business through the great and struggling moments is what I love so much as a senior manager. Profile: Offering 20 years of Operating Management experience; with expertise in busines s analysis, budgeting, strategic sales planning, global marketing, client relati ons, employee coaching, and creating a cultured environment. Proven record of d eveloping, implementing, and executing highly effective client growth strategies ; locally and internationally. Create and enforce aggressive resource plannin g programs including best practices, employee development, accountability measur es, operating and financial management, and a unique cultural environment for al l internal and external cliental. Effectively identify and capitalize on opport unities to penetrate developing markets; vast experience in diverse arenas inclu ding sales, hospitality, financing, servicing, marketing, and business growth. Demonstrated ability to increase market share and financial performance in a hig hly stressed economy, while maintaining strong personal and professional ethics and values. EMPLOYMENT: Regional Aftermarket General Manager Dec. 2009 - Present Central Warranty Developer and Director / SAP Warranty System Service Dispatch Developer and Director / California and Arizona John Deere Emissions / Board Member Arizona / California / Mexico General Manager / Indio and Imperial Branch Dec. 2007 -2009 RDO Equipment Co. / John Deere Dealer Indio, CA * Performed a wide range of functions related to business growth and development including performing market research, forecasting, creating sales opportunities , developing company policy and procedures, leveraging various financing option s and cultivating business relationships. * Created employee career opportunities and One Team philosophy throughout multi ple states; actively recruited, trained, supervised, and evaluated all levels of employees in multiple departments. * Actively manage all expenses, balancing all budget initiatives, leveraging and maximizing all financing returns, increase market share growth by 130%, while lowering potential legal allocations and bad debt absorption. KEY ACHIEVEMENTS * Successfully managed our sales, aftermarket and business operations through th e largest economical challenge California has seen in over 60 years, while produ cing a profit, increasing customer satisfaction survey results, and lowering all potential liabilities. Managing 87 direct reports. Service Manager, March 2005 - October 2007 Hawthorne Pacific Inc. / Caterpillar Dealer Honolulu, HI * Actively managed day to day operations throughout the Pacific Rim Region; buil

ding an international cliental list and global vendor support network; to increa se our overall revenue profitability and while decreasing expenses. * Build a comfortable working relationship with union and non-union employees; increased business growth and revenue opportunities, while increasing employee s atisfaction and career opportunities. KEY ACHIEVEMENTS Aggressively pursued annual servicing contracts, going from 28 to 358, which in creased or revenue opportunities. Successfully negotiated, managed and executed several multi- million dollar projects, which was concluded with letters of ach ievement by the United States Military Contracts division in the Pentagon, Inter national shipping companies and the local Utility companies. Statewide Service Manager/Oahu Operations Manager, 2003-Feb 2005 Bacon Universal Co., Inc. / Heavy Equipment Sales Company Honolulu, HI KEY ACHIEVEMENTS Successfully rejuvenated business presence and strongly increased our market share potential: while also increasing our customer satisfaction and developing job opportunities. Lead Technician 1998 -2003 Servco Pacific Inc.(Waipahu Auto, Toyota City. and Honolulu Lexus) Honolulu, HI KEY ACHIEVEMENTS Became the youngest lead technician, top technical troubleshooter and held tech nical training courses for customers Owner/President TC Automotive Enterprises Inc. 1992 -1998 Honolulu, HI * Built and operated a body repair, auto detailing, facilities; also had part owner of a restaurant and * Actively managed all business operating functions rtising, business development, sales, and financial

auto repair and fabricating consulting business. including marketing and adve planning.

KEY ACHIEVEMENTS Started first company at the age of 17 and became a four business operation by the age of 20. My ultimate achievement was becoming a father of my two sons by 2 0, pushing me to become a dedicated business man. SKILLS * Excellent Organizational Skills * Superior Marketing Skills * Strong Customer Relations Skills * Computer Proficiency -WORD/EXCEL/ETC. * Strong Management * Superior work ethics * Excellent business values * Advanced technical abilities * Team Player * Multi-task capabilities * Goal oriented EDUCATION New York Technical Institute, Graduated w/honors Business Management

Supervisor training Marketing 2 Years Business Management Courses MSHA /Cal-OSHA training EPA training classes Labor Laws classes Safety trainer courses Six Sigma CERTIFICATIONS/LICENSES: Certified Master Technician ASE Certified State Safety Inspector Top Honor in Heavy Troubleshooting Certified Master Auto Body Repairs ASE Certifications in Diesel Repairs ASE Certified State Master Technician Certified Master Machinist ASE L1 Advance Certification ASE Hawaii certified safety train the trainer Reference available upon request: Detailed duties available upon request: