Summary Highly experienced Project Manager and problem solver with a proven track record , I am a natural leader who

brings out the best in any team. With over 20 years of experience, I know how to drive IT success, propel innovation, meet deadlines and bring project in on budgets. I pull from my vast business experience to hel p bring IT directives into focus and align with an ever changing business enviro nment. Experience Mobile Application, Inc. Dallas, TX Dec. 2009 - Present*Principle / Product Mana ger / Consultant Mobile Application, Inc. (MAI) is an SAS solutions provider focusing in on techn ology solutions that are geared towards mobile users or users on the go. While o ur primary focus is to identify, design, build and improve an offering of busine ss services, we also consult with and develop custom solutions for our clients o n an as needed basis. Custom projects Mobile application used to access account and driver information for consumer dr iver behavior feedback system using real time GPS coordinates and vehicle tracki ng. Fashion show mobile application geared towards bringing the exclusive world of f ashion shows to the public and facilitating direct sales to retail fashion outle ts. Mobile driver log for transpiration company using current GPS coordinates, accel erometer and driver feedback to log travel time, speed, distance and hours drive n. Consulting SOA (Service Oriented Architecture) consultant for large multination on $11 mill ion dollar 18 month software build out. Responsibilities included working with i nternal core team to identify/define key services, risk identification/mitigatio n and problem solving. Agile mentor for multinational company with $29 Billion dollar market cap. Prima ry responsibilities included Agile definition, training and leading requirements gathering sessions. In addition I lead training sessions for all lead SME from across the organization and solved issues other outside service vendors were not able to resolve. Products http://www.MobileCouponsDepot.com - A GPS based coupon distribution, tracking an d reporting system which was the first to deploy a bar code that could be scanne d right from the mobile device. http://www.IQforU.com - A virtual queue and guest paging service. New Media Gateway, Inc. Dallas, TX Aug. 2008 - Dec. 2009*Project Manager New Media Gateway is an SAS provider offering a full suite online marketing solu tions including a content management system (CMS), work flow management center ( WMC), digital marketing center (DMC) and a customer relationship management (CRM ) system. The company's primary market focus is the destination marketing niche working with Convention Visitor Bureaus and Convention Centers throughout the Un ited States. My primary responsibilities included serving as the primary point of contact for over twenty clients, working in conjunction with other PMs to manage a team of nine developers working on CMS and WMC projects, interfacing with other product PMs to coordinate client site roll out, refining and documenting PMO policy and procedures and up selling clients on new/enhanced features.

Sold for over $ 180,000 in upgrades in 2009 Operated at lowest percentage of project budget for completed projects for Q4 of 08 and Q1 of 09 Worked with product manager on new e-commerce and ad server products* B.A.S.S. Technologies, Inc., West Palm Beach, FL Mar. 2003 Present*Principle / C onsultant B.A.S.S. Technologies is a full service computer consulting firm, offering servi ces ranging from simple computer troubleshooting and networking to custom softwa re development and process automation. As owner/operator I performed many roles spanning from new business development, customer support, budgeting and resource planning/management. My business consi sts of two distinct two types of clients; support and project oriented.** Interim CTO for click and mortar Owners of Army Navy supply operating both retail and online stores and competing for Government contracts was looking for solutions to IT project overruns, brea king through revenue limits and creating company IT policy and procedures. The c ombination of issues was resulting in a revenue cap of $ 4.5 million, IT project overruns averaging 175% and many internal IT problems which affected overall pr oductivity company wide. By instituting the Agile methodology for IT project management, I was able to ra in in IT project overruns brining in new project at just over 100% of budget. I also created and documented all IT policies and procedures which removed the gue sswork for the IT support personnel, created a central repository for all IT rel ated information and helped reduce technical support incidences and support time by a 33%. Furthermore, I worked with the owners to outline and manage online ma rketing efforts which have resulted in an YTD increase in online sales of 20%.** New customer activation* CEO of wireless franchise re-seller was facing the problem that it was taking a skilled, mid-level web designer, over one hour to activate a new customer eComme rce web site. This problem was standing in the way of growing his business. In a ddition, new customers were growing dissatisfied and concerned with the amount o f time they needed to wait for their web sites. I was retained to evaluate the a ctivation process and look for ways to improve, shorten enhance the intuitivenes s of new customer activation. * First, using the incremental approach, I designed new customer web site template s, created flowcharts and wrote web site requirements documentation. I outsource d the creation of 64 separate web site templates to a single web designer. Templ ates were delivered on time, resulting in 45% time savings per customer set up. In addition, I trained 2 more employees in the new process and provided training materials, increasing daily capacity by over 430%. Second, working with a team of two developers, managed the development of a three module on-line system that would process orders, manage the content of customer eCommerce web sites and ma nage/track customer opt-in marketing programs.**Sales tracking and reporting sys tem CFO of dental appliance manufacturer allocating 24.5% of his time compiling mont hly, quarterly and annual sales reports and standardizing a five year backlog of sales data made up of monthly sales reports from an international sales organiz ation. Sales team needed an easy to use system for uploading sales data in a sta ndardized format and required access to up-to date sales data with reporting cap ability. Employing the scrum process, agile development, I met with product owners, defin ed product log and managed planning/daily scrum meetings. The first sprint inclu ded technical specification creation, data base creation, finalizing of report f ormats/layouts, normalization of historical data, importation of existing sales data and GUI design. Results included the freeing up of 20% of the CFOs weekly w ork load, creation of sales report file layout and the development of an online

sales report upload tool. Sprint twos products included ACL definition/developme nt and development of administration modules for senior management. The third sp rint completed the development stage of the SDLC with the delivery of the report ing module which contained report generation tools for the CFO and sales force a nd a report wizard for custom one off reporting. The fourth and final sprint con sisted of final deployment and maintenance. The application was developed using a combination of PHP and JAVA by a team consisting of a GUI designer, web design er, a database administrator and two developers. The net gain to the company was an accurate sale reporting system used by senior management for sales analysis and forecasting, instant access to historical sales data and greater efficiency in sales forecasting. In addition, the CFO was able to reduce the time the amoun t of time spent on data formatting, archiving and analysis from 2 hours per day to under 4 hours per month. Xpressdocs, Fort Worth, TX Dec. 2006 Nov. 2007*Project Manager / Interim IT Mana ger Xpressdocs is an on-demand digital print service, focused on the residential rea l estate market, which offers their customers the ability to maintain brand cont rol while allowing their agents to create vivid personalized direct mail marketi ng pieces. Initially hired to serve as PM for the development of the next release of the ma rketing platform, my duties quickly expanded to include requirements gathering, specification documentation and the management of ancillary projects. For the la st four months of employment, I served as the interim IT Director filling the vo id left by the departure of the IT Director. During that time I established new department policies and procedures that helped to improve communication between IT and other departments, reduced Helpdesk response time to under one hour per i ncident and reduced the project load from a continual 50 + open projects to just under ten.** Mail pre-sort system Company was outsourcing over $ 25,000/mo. to a local mail pre-sorting company. Working with the CFO, I analyzed mechanical and software pre-sort solutions avai lable on the marketing. I also initiated conversation with the local USPO sortin g center to gather postal requirements and guidelines, formed an internal task f orce consisting of representatives from all departments and prepared final repor t on all findings. Once approval was given, I negotiated the purchase price and service contracts with the software vendor, oversaw our applications for pre-sor t approval with the USPO and managed installation, configuration, testing and de ployment of the new system. The net result was a projected reduction in postal f ees of over $ 120,000 annually for the first year and an actual savings of just over $ 10,000/mo. average in the second quarter.**Wireless consolidation Director of Finance was managing the monthly consolidation and payment of over f orty different wireless voice and data devices for many of the companys employee s and the company was spending in excess of $ 9,000/mo. for wireless communicati ons with four different vendors. Working with local wireless vendors I wrote and RFP for a complete wireless solu tion, procured several handheld devices for field testing and began research int o a wireless email solution that would work company wide. This project required the installation and configuration of MS Exchange and BES server, vendor managem ent and contract negation. As a result the company realized an annual savings of over $ 24,000 in wireless communication costs and the IT department was able to standardize on a single wireless device reducing the number of devices that nee ded support.**Web site re-branding CEO was committed to changing the corporate web site to include web 2.0 technolo gies, to enhance overall user experience by updating the UI of the companys 2 ye ar old web site and to leverage new features to fend off concerns of major custo

mers threatening to move business to competitors. Additionally, the company at a ll times maintained a list of over 50 small open projects; customer requests, ne twork support requests, minor bugs and one off events. Using both waterfall and scrum development methodologies I lead concept meeting, wrote requirements, managed system design meetings, created/managed phase and s print scheduling, lead daily scrums and presented weekly updates to senior manag ement. My efforts resulted in reducing the number of open project to fewer than ten, improving the customers UI and UE, introducing new features and renegotiati ng $ 5.0 million/yr customers service contract. My team consisted of a web desig ner, JAVA architect, R&D/JAVA developer, PHP developer and four JAVA programmers . Site is written in JAVA and uses AJAX online postcard design tool and other We b 2.0 features.**Holiday card web site CEO and EVP wanted to duplicate and current site and re-brand it as a B2C and B2 B holiday card web site. With a variation of extreme programming, I worked with a team made up of a web d esigner, PHP developer and department representatives to manage this project. We were able to get this project completed two weeks early which allowed the compa ny to test email marketing for the first time. WorldNet Marketing, Inc., Boca Raton, FL Mar. 2000 Mar. 2003*Director of Informa tion Technology WorldNet Marketing was an opt-in email marketing company, positioned as an email list wholesaler, which made that transition from email lists reseller to email list aggregator. Along the way, WorldNet developed an email CRM system, referral marketing system, internet traffic router and a double opt-in consumer email ma rketing list consisting of over 3.5 million active users. My duties included setting up an office network, development of a corporate webs ite, building of an IT infrastructure, preliminary research into the development of a proprietary email delivery system and the development of the strategy for the compiling and management of a proprietary email marketing list. * Internal network and global data centers * Start up email marketing company consisting of CEO, President, VP sales, sales manager and fourteen sales representatives worked without dedicated internet co nnectivity and a network of any kind. As company grew in sales volume, the need arose for several data center locations to be set up globally. * Using the waterfall methodology I set up a series of tasks, milestones and a t imeline for the network installation. Working with several vendors, I managed ca bling, server room construction, hardware purchasing and network configuration. As the company grew, we expanded or network to include five data centers in 3 co untries. * Content management system * As sales increased and the company became more technically adept the CEO decid ed that the company should move towards growing a proprietary email marketing li st and move away from brokering lists belonging to other web sites. * Employing the waterfall methodology the company outlined a strategy for the de velopment of over 400 web sites offering sweepstakes and newsletter subscription s as a way of building an opt-in email marketing list. All of the sites drew con tent from a central system. This system was the first module of our Email CRM sy stem as it captured email subscriber data from all sites in addition to managing content. Net results to the company included successful development of an email marketing list, advanced data mining capabilities and increase in CPM base pric e for campaigns. * Affiliate marketing program * Company needed a way to extend their reach in order to build the in-house emai l list rapidly as demand for quality email addresses grew. * Taking the extreme approach I put together a team of two web designers and fou r ASP programmers and developed an affiliate marketing system, over 1000 web ban ners and buttons, contacted web masters and started an aggressive online marketi

ng effort. These efforts resulted an increase of 200,000 opt in subscribers in t he first three months of launching the program and assisted in building an opt-i n email list of over 3.5 million unique subscribers within 3 years. In addition new email subscribers joining daily, sales were increased from $ 60,000/mo to as much as $ 3.2 million/mo at the peak of 2001. * Email CRM system * CEO mandated the company achieve full independence on other web master by developing a proprietary data mining, email scheduling and deliver system wit h full tracking and reporting. * Employing SOA architecture and waterfall development I managed two separate de velopment teams through 6 versions of our email CRM system. Version 1 features a custom SMTP engine and the ability to track and report on campaign results. Ver sion 2 included full data mining tools, list management and scheduling. Versions 3 6 consisted on increased delivery speeds, customer feature requests and the d evelopment of a JAVA console UI. As a result of this product and its feature add -ons and enhancements, the company was able to increase annual sales from over $ 800,000 in 2000 to over $ 27 million by 2003. The company was also able to expa nd vertically by licensing the software to a high profile customer who used the software to manage email communication with subscribers. F.I.T. Consulting, Inc., Boca Raton, FLFeb. 1998 Mar. 2000*Principle / Technolog y Consultant MJA Technologies, Inc. / Xplanation, Corp., Ft. Laud., FLJun. 1994 Jan. 1998*Sal es Manager / Director Web Technologies Refer-All-Services, Inc., Boca Raton, FLJan 1992 Jun. 1994*Media Buyer / Account Manager Not Just Video, Inc., Boca Raton, FLJun. 1990 Jan. 1992*Phone sales / Store Mana ger EDUCATION*Bachelor's Degree of Science in Marketing, Barry University, 1990 Skill Overview*Network and application architecture (SOA), website design and ar chitecture, project management methodologies: waterfall, incremental and agile, security auditing, customer service, purchasing, sales, training, online marketi ng, process analysis and improvement, creation of policies and procedures, requi rements gathering, risk management, resource management and GAP analysis. COMPUTER SKILLS Windows 98/2000/XP/XP Pro/Workstation, Windows Server NT/2000/AS2000/2003, Windo ws IIS, MS Office 2000/XP/2003, Windows terminal services, MS Project, Mac OS X, Imail / Communigate SMPT server, Red Had Linux, Visio, FTP Jeff Burstein - 7138 Canongate Drive, Dallas TX - Cell: 561.271.4368 - email: jb 1332c4c@westpost.net