RICHARD MATTHEW LEMOS 1696 WOODLEAF CIRCLE f26@westpost.

net PROFILE Proactive, manager, owner and sales director responsible for the development and implementation of company goals and vision to both staff members and clients al ike. Highly experienced in selling and running multi-million dollar business ope rations and currently running a highly successful personal business. * Strength in identifying growth opportunities to improve operations and develop ing initiatives that grow current client base. * Commitment to, and genuine interest, in offering top caliber customer service to each and every client. EDUCATION/ PROFESSIONAL DEVELOPMENT CALIFORNIA STATE UNIVERSITY, SACRAMENTO Master of Arts, Educational Administration Graduated: June 1994 Bachelor of Arts, History, Minor: Business Administration Graduated: Decembe r 1992 MANAGEMENT/TEACHING EXPERIENCE Lemos Landscape Company, MANAGER /BUSINESS OWNER ~ Roseville, CA (1/08 - Present ) Drive sales and unparalleled customer service of this full service landscaping c ompany. Consult with clients to assess their goals and scope of projects, and pr omote products to best meet those goals. Easily establish the credibility that g arners trusting relationships. Create bid sheets, negotiate contracts, develop p lans and work schedules, and drive projects to meet critical timelines. Monitor the work of two Installers to ensure adherence to clients' specifications. Serve as an ongoing resource to individual clients and businesses. The Art Institute of Sacramento, UNITED STATES HISTORY INSTRUCTOR ~ Sacramento, CA (7/09 - 12/09) Responsible for the teaching U.S. History to a class of 38 students, created bot h mid-term and final examinations for students. Followed course curriculum given by university, gave daily lectures to students, graded student presentations an d provided feedback to students. Taylor Morrison, CUSTOMER SERVICE CONSULTANT/SERVICE DIRECTOR ~ Folsom, CA (1/08 - 12/08) Hired on contract due to expertise in building strong customer service programs. Developed and implemented initiatives to improve the satisfaction of customers in Northern California Communities, as measured by evaluations from J. D. Power and Associates. Trained and monitored staff to ensure high quality of post-close customer care and appreciation measures. * The Folsom division attained the highest overall score for Taylor Morrison in the nation. * Improved the builder's Northern California ranking from 12th place to 7th in o ne year. . Del Webb/Pulte Homes ~ Roseville, CA (6/03 - 6/07) GENERAL MANAGER OF CUSTOMER RELATIONS (6/05 - 6/07) Promoted due to proven turnaround management success to overhaul the Customer Re lations Department, increase customer satisfaction, and eliminate a 42% turnover rate. Developed a world class sales culture while managing day-to-day operation * ROSEVILLE, CA 95747 * (916) 871-8205 * ml1332

s of 30 field staff and overseeing a community of over 7,000 homes in warranty. Instituted measures to ensure total customer satisfaction. * Achieved 100% staff retention by hiring Service Representatives with strong co mmunication and interpersonal skills and by developing a respectful, empowered w ork environment. * Improved J. D. Power and Associates score from 86 to 93 MANAGER, DESIGN STUDIO SALES AND MARKETING DEPARTMENT (6/03 - 6/05) Built a strong team of 18 customer-focused Design Studio sales leaders while ens uring strong profit margins. Created monthly, quarterly, and annual performance plans and goals to tackle growth opportunities. Cultivated strong relationships with 50 vendors and subs and coordinated product training to maximize the sales team's product knowledge. Coached design staff in effective sales techniques. An alyzed costs and determined mark-ups that yielded targeted profit margins. Built and prudently managed annual budgets. * Increased revenues by 26% in one year, from $40M to $52M. * Consistently exceeded sales targets. CONSTRUCTION/LANDSCAPE SUPERINTENDENT (4/95 - 6/03) Responsible for the supervision and installation of custom landscaping for resid ential housing for Del Webb Corp. Communities included Sun City Roseville and Su n City Lincoln Hills, over 10,000 total houses were installed. Included in the j ob requirements, was process improvement strategies that saved the company thous ands of dollars and improve delivery times. * Created and implemented numerous process improvements to the construction proc ess * Award winner for TCS program, delivering outstanding customer service on a yea rly basis CSU, Sacramento, STUDENT COUNSELOR/ACADEMIC ADVISING DEPARTMENT (1/90 - 6/94) Provided academic advising to students regarding general education requirements, new student orientation, and general school information. COMPUTER SKILLS: Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook), Microsoft Windows Versions