PROFESSIONAL OBJECTIVE To utilize my extensive knowledge in the telecommunications industry to increase company profits, efficiency, training and customer

service within a challenging and rewarding planning, provisioning, project management, technical sales or ex ecutive administrative position. EXPERIENCE AND EMPLOYMENT HISTORY 11/2010 - present Network Engineering Consultant Premier Urgent Care, Monroe, LA (Project) *Conduct research on network products, services, protocols, and standards to rem ain abreast of industry developments. *Obtain quotes from various vendors. *Plan and design entire network for multi-site implementation, including routers , hubs, switches, UPSs, and other hardware. *Research, compile data and provide budget information to executives. *Review network topology. *Prepare vendor implementation documentation for services requested. *Create job aids and coordinate staff sessions for training on new telecom equip ment. *Create documentation as it relates to network configuration, network mapping, p rocesses, and service records. 12/2009 - 09/2010 Order Administrator HLP Solutions, Dallas, TX (Contract - Rescue Comm) *Responsible for placing orders for wire line, wireless and IP solutions. *Maintained customer / vendor database using SalesForce. *Prepared quotes and processed contracts for various LECs with emphasis on AT&T products. *Project coordination & management of timeline. *Resolution of invoicing discrepancies. *Extensive customer interaction with small to large businesses. *Proficiently resolved customer service issues. (billing, trouble ticketing, onl ine account assistance.) 01/2009 - 07/2009 Network Engineering Support TekSystems, Dallas, TX (Contract - AMS) *Responsible for processing install and disco orders for DS0 and DS1s. *Created Visio drawings for network planning and optimization. *LEC provisioning using online ordering for Special and Switched Access services . *Provision and issue service orders to engineer special access T1's for local se rvice. *Project coordination with carriers and internal departments involving facility POP moves, changes, disconnects & coordination of required access services. *Updated inventory and invoicing databases. 02/2007 - 12/2008 Sr. Provisioner I Kaztronix, LLC, McLean, VA (Contract - VzB) *Order entry, design, ASR functions and scheduling of Broadband & Ethernet produ cts. *Coordination of order management and project management. *Proficient with NetPro, COMS, Cameo, TCOMS, F&E, Mecca and SCOTS. *Created and updated job aids and training guides for Ethernet team. *Responsible for LEC, ASR, Order Entry, Provisioning and Design escalations for DS1, DS3 and OCN. *Work daily with both internal and external customers to meet end user needs.

*Advised both internal and external customers on new Ethernet product. *Initial point of contact for internal escalations on order entry, provisioning, design, and LEC issues. 04/2006 - 10/2006 Network Engineering Provisioner GloTel, Inc., Dallas, TX (Contract - T-Mobile) *Responsible for the order and implementation of all telecom transport services. *Planning and design of mobile transport wireless network. *Facilities ordering including cross connects, local loops & trunks (PSTN, IXC, 800, LD and 911.) *LEC provisioning using ASR for Special and Switched Access. *Demonstrated knowledge of identifying transport network facilities, CFAs, circu it IDs, CLLI codes, etc. *Analysis of switch interconnect circuits, tariffs, and DACS cross-connect assig nment records. *Analyzing and updating Granite/Xpercom/Remedy/Homer databases. *Assist with the maintenance of trunk sizing and initiation of orders to augment /disconnect as required. *Understanding of circuit bandwidth relationships and transmission protocols. *Demonstrated knowledge of circuit ordering processes, including: ASR, ASRW and WSR. *Working knowledge of how to translate CLRs into a vendor order. *Understanding of an SS7 network as it relates to trunking network. *ISUP ordering for new trunking routes. *Coordinate test and turn up of services with RBOC and other carriers (IXC, 8YY, W2W, etc.). 09/2004 - 04/2006 Network Analyst Dial Around Telecom, Grapevine, TX (Project) *Responsible for processing install and disco orders for trunks, DS1s and SS7 Li nks. *LEC provisioning using ASR for Special and Switched Access. *Provision access trunks, facilities and STP SS7 links based on ASR's received f rom IXC's. *Provision and issue service orders to engineer special access T1's for local se rvice. *Project coordination with carriers and internal departments involving, changes and disconnects. *Required to audit invoices monthly utilizing LEC's websites to verify billing a ccuracy and A/R processing. *Utilize the FCC tariff to verify accuracy of charges billed to the carrier's CA BS account. 01/2001 - 05/2004 Switched Access Provisioning Svc Rep (Major Accts) AT&T, Richardson, TX *Handle escalations for the switched access department. *Assist customers with ASOG requirements. *Utilize BOSS, TAXI, WFA/TIRKS, Sport and Premis to assist customers with billin g or provisioning issues. *Communicate customer's needs and concerns to internal departments, outside tech s and upper level management. *Update and maintain daily reports detailing service order status *Work directly with management and training staff to implement and execute conti nuing education classes and Job-Aids in order to keep representative abreast of new policies and procedures in the workplace including implementation of ASOG/AS R updates and revisions.

10/1998 - 01/2001 Sr. Steno II (Admin Asst.) AT&T, Richardson, TX *Provided administrative, project and process support for IPOC / Switched Access department. *Maintained and updated department files including manager and department calend ars. *Processed payroll for 100+ employees. *Construction of tables, charts and spreadsheets utilizing current MS Office app lications. *Produced, updated and distributed training documentation. *Responsible for scheduling conference rooms and meeting logistics arrangements. *Accountable for inventory of office supplies and desktop equipment including pu rchasing. *Reconciliation of company credit cards and purchase orders. SKILLS o Effective and efficient work management; including prioritization and ability to meet deliverables o Ability to learn new systems and processes in a timely manner o Intermediate expertise of MS Office products (IE, Outlook, Word, Excel, PowerP oint) o Broad understanding of FOC and DLR requirements o Familiar with OBF rules o Extensive experience with LEC online ordering systems (CSG, CAFE, WOS, AT&T On line Ordering, Prime Access, Qwest) o Good organizational and follow up skills EDUCATION New Horizons - Dallas, 1999 Certificate - Intermediate & Advanced MS Excel Certificate - Intermediate & Advanced MS Word Certificate - Intermediate MS PowerPoint

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