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GENE LUCAS 917 NE Locust Drive, Blue Springs, MO 64014 816-210-5300 * gl138f87a@westpost.

net SUMMARY Operations Management Professional with extensive experience working in leadersh ip roles. Proven abilities in planning, process improvement, quality initiative s and performance evaluations. Ability to conceptualize, initiate and implement major projects efficiently while positively impacting the bottom-line. * Operations Management * Project Management * Facilities Management * Records Management * Training and Development * Employee Relations EXPERIENCE BRIDGEFIELD MORTGAGE CORPORATION, Overland Park, KS 2008 - 2010 A mortgage servicing company specializing in distressed assets. Cashiering and Facilities Supervisor Supervise the set up and daily operation of the Cashiering department. Responsi bilities include the daily payment and disbursement transactions for a billion d ollar loan portfolio. Manage the office facilities utilized for the servicing c enter. * Manage and coordinate the move and set up of all equipment and servicing suppl ies to the new servicing center. Coordinated all office security, equipment and signage installation. * Complete the set up of the Fidelity MSP mortgage servicing platform including all system headers and vendor payment interfaces for the Cashiering area. This i s typically a six month project that was completed within three months. Develop and evaluate vendor relationships including U.S. Bank Lockbox and deposit servic es, Western Union, Iron Mountain and NCP. Ensure policies and procedures meet o r exceed Regulation AB and SOX guidelines * Direct the accurate completion of all daily payment application, check disburs ement, file transfer, payoff, liquidation, deposit and daily reconciliation of t he payment clearing account for a billion dollar distressed asset portfolio. NOVASTAR MORTGAGE CORPORATION, Kansas City, MO 2003 - 2008 A mortgage origination company servicing a 10 billion dollar portfolio. Cashiering and Payoff Supervisor Supervised, developed and evaluated a staff of 20 employees in the daily operati on of the Cashiering and Payoff departments. Responsibilities included the post ing of all payment and payoff transactions for a 10 billion dollar loan portfoli o. * Improved the productivity and quality of processing in a challenging environme nt. Managed portfolio growth from 25 to 100 thousand loans within a three year period. * Streamlined default collection and payment posting practices. Implemented rem ote deposit imaging. Assisted in the design and development of internet, intrane t and IVR systems. * Maintained and evaluated vendor relationships. Ensured policies and procedure s met or exceeded Regulation AB and SOX guidelines. Provided support and problem resolution to both internal and external customers GENE LUCAS (816-210-5300) PAGE 2 COMMERCE BANK, Kansas City, MO A Missouri based regional bank with 16 billion in assets servicing five states. 1990 - 2003 Assistant Vice President - Operations Manager (1992 - 2003) Directed, developed and evaluated eight shift supervisors and a staff of 140 emp

loyees in the daily operation of the Retail and Wholesale Lockbox departments. These departments were responsible for receiving, posting and depositing payment s for 40 large volume Retail and 400 small Wholesale business accounts. * Improved mail processing 50 percent by recommending the installation of automa ted sorting equipment. Completed the site service training required to maintain the equipment. * Provided input for the purchase of a new Image and payment capture system that improved production 25 percent. Completed the input programming and output tes ting required for the conversion of 40 retail accounts within a six month projec t time line. * Successfully provided problem resolution to all internal and external customer s. Provided support for all Treasury Services sales initiatives. Supervisor - Remittance Processing (1990 - 1992) Directed, trained and evaluated 25 shift employees. Managed the operation and d ata processing for 60 Retail Lockbox accounts. * Improved the moral, productivity and quality for the third shift operation. * Trained the shift to be able to fully completed daily account cut offs which e nabled the department to take on more clients and volumes exceeding three millio n items per month. OTHER RELEVANT EXPERIENCE Experienced in the use of Fidelity MSP, FISERV, NCR, DMP and BancTec processing platforms. Proficient in use of Word, Excel, Outlook, Power Point and VISIO sof tware. EDUCATION Bachelor of Science, Management Park University, Parkville, MO PROFESSIONAL DEVELOPMENT Numerous leadership programs and seminars including the completion of a Leadersh ip Development curriculum from Novastar University. AFFILIATIONS American Bankers Association (ABA) Fidelity Cash and Investor FAC Committees