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JOANNE M. PERRI *IMMEDIATE RELOCATION 103 Seaward Drive Holly Ridge, NC 28445 (910) 381-1418 jp1395720@westpost.

net GERONTOLOGY SPECIALIST / HEALTH CARE COMMUNITY RELATIONS Work History Duties: 1. HEALTH ALLIANCE PLAN: 10/01/1997-10/16/1998, Medicare Sales Representative fo r HAP Senior Plus, Supervisor, Terry Thornton, HR: 313-874-7100. * Primary objective: to enroll and retain Medicare recipients in six county terr itories. * Responsible for scheduling, set up, and presentation of in-home sales to achie ve sales goals. * Interview and determine eligibility for Medicare recipients. Retain enrollment and trouble shoot any problems with health care service. Follow up and evaluati on of services rendered. Network with service providers. * Proactive research of sales territory to set up and present informative Medica re seminars. Networked with seniors, social service agencies, discharge planners , nurses, physicians, and health care administrators. * Design and update a competitive analysis of current market competitors, tailor presentations, work with community program coordinator for local opportunities. * Maintain current enrollment contract files. Responsible for sales reports on a daily, weekly, and monthly basis. Generate informative mailings to prospective Medicare recipients. * Telemarked leads to set appointments. Presentation of 4 appointments / day, an d 20 appointments / week. * Earned top SALESMAN OF THE MONTH, out of 22 salesmen, in six county metro Detr oit territories, bonus. 2. MERCY HEALTH PLANS: 6/23/1997-10/01/1997, Medicare Sales Representative for Care Choices Senior, Supervisor, Terry Thornton, and HR: 248-489-520 0. * Primary objective: to enroll and maintain Medicare recipients in four county s ales territory. * Duties were identical to HAP Senior Plus. JOANNE PERRI p.2 of 3 3. AUTOMATED BENEFIT SERVICES: 11/13/1996-06/14/1997, Customer Relations Represe ntative, Supervisor, MaryAnn Schumer, 810-826-4730. * Primary objective: to handle beneficiary telephone inquiries through completio n. * Required telephone and computer database skills to answer and research questi ons or complaints from beneficiaries, physician offices, and other health care p roviders. * Ability to multitask while answering inquiries: update beneficiary files, cons ult with administrative nurses regarding changes in plan of care and authorizati on, contact health care providers including physician and specialist offices and medical supply services, follow on referrals and recommendations until completi on. * Worked optional over time on Saturdays. 4. PRESBYTERIAN VILLAGE NORTH: 07/01/1996-11/12/1996, Service Coordinator, Supervisor, Joan Lehoczhy, 810-334-4379. 160 resident HUD senior housing complex . * Primary objective: to assess and identify resident and family needs and any co mmunity resources necessary to meet those needs. * Interviews and assesses potential residents for HUD eligibility. * Establish open relationship with residents; compassionate, yet unbiased. * Case management and referral services required in areas of physical, psycholog

ical, social, and financial needs to maintain healthy resident life style. * Network with local health care providers and human service agencies to establi sh relationships, resources and community awareness. Continually monitor quality and effectiveness of services. * Maintains complete and updated resident files. Provides administration with re gular status reports. * Educate residents and staff on issues including service availability, applicat ion procedures, resident safety and rights and support programs. * Identifies and reports resident violations to appropriate authorities. * The sudden death of a resident on my watch involved compassionate counseling a nd contact with many community authorities. ADDITIONAL POSITIONS: details upon request * Habitat for Humanity - Wilmington, NC, and Ocala, FL, 8 years total volunteeri ng; also Team Leader on multiple RV Care-A-Vanner builds. JOANNE PERRI P. 3 of 3 * Work Recovery Centers, Inc., Plymouth, MI - marketing for provider of disabili ty management services. * QID HomeCare Suites, Inc., Troy, MI - marketing for healthcare housing option for disabled/elderly. * Alternative Living Services, Farmington Hills, MI - marketing of new chain of assisted living homes specifically designed for Alzheimer's disease and dementi a residents. * Oakland Family Services, Berkley, MI - volunteered in respite program for fam ilies with manic depression and schizophrenia. * Leisure Village, Wayne, MI - supervisor of Alzheimer's disease/ dementia unit in an assisted living facility (25 residents, two aides). * Christian Memorial Cultural Center, Rochester Hills, MI - burial estate plann er for large cemetery, in-home sales, created refinancing contract position, 4 y ears. * L'Anse Creuse Public Schools and Clintondale Community Schools, Macomb County , MI - taught all levels in Special Education. * First National Bank of Omaha, NE, Norwest Bank in Norfolk, NE and First Natio nal Bank of Olathe, KS - customer service/trouble shooter positions.