Erin Maloney 3302 E. Pinchot Ave. #12 Phoenix, AZ 85018 602-446-8627 em15e2de8@westpost.

net HIGHLIGHTS Able to work independently, I focus on creative improvements and better managem ent workflow. Self-motivated; experienced in multi-tasking, writing, and interpersonal commun ications. EDUCATION University of Phoenix Masters of Business Administration, (MBA) Completed: 7/2008 St. Ambrose University, Davenport, Iowa. Bachelor of Arts in Public Relations and Marketing, Studied International Market ing abroad in Cuenca, Ecuador; Completed: 12/2002 PROFESSIONAL EXPERIENCE University of Phoenix, Phoenix, AZ 02/2006 Present Full Time Workshop Curriculum Development Faculty/Instructor of GEN/200, GEN/105 , UNIV/100 -Facilitate faculty workshops, General Faculty Meetings, and courses. -Build and manage Faculty Performance Modules for faculty with performance issu es. -Monitor Faculty Workshop Forums/scheduled faculty to facilitate workshops. -Resolve conflict, concerns, and questions of faculty with performance concerns . -Evaluated Workshop Facilitators and monitored workshops for quality assurance. -Analyze Workshop surveys and make adjustments accordingly. -Wrote, edited, and evaluated curriculum for Faculty Tone Courses/Workshops. University of Phoenix, Tempe, AZ Faculty Services Recruiter/Instructor of Skills for Professional Development -Receive and evaluate resumes for teaching positions for the University -Conduct interviews, assess abilities, and collect paperwork for employment. -Hire faculty based on own judgment of experience and education. -Schedule faculty for training and see them through their first class. - Facilitate a Bachelors level course in an online modality. University of Phoenix, Tempe, AZ Classroom Operations Representative -Process class drops and late additions for 300 students and counselors daily -Process attendance and grade research issues/grievances -Assisted campus counselor/instructor by resolving student issues and concerns University of Phoenix, Tempe, AZ Academic Counselor -Advise students on academic programs, academic progress and provided graduation

follow-up -Resolve classroom issues and educational concerns of students -Focused on student retention, through weekly contact via email and telephone co rrespondence -Offered students continuing education advise in relation to career goals MedAire, Inc., Tempe AZ 05/2005-02/2006 Education Services Scheduler - Interact with and schedule medical training for fortune 500 companies - Process orders for medical training and send client confirmations - Coordinate Instructor availability and travel to training facilities - Facilitate an on-call emergency cell phone for problems that may arise with cl ients and/or instructors Cultural Experiences Abroad, Tempe, AZ 2/2004-05/2005 Study Abroad Recruiter - Follow - up on prospective study abroad students -Advise, research, and answer questions of parents and students -Confirm students are qualified and meet eligibility requirements -Process applications and follow - up on payments and documents -Satisfy that students, parents, and academic institutions are receiving the b est possible customer service. State Farm Insurance, Davenport, IA 2/2001-12/002 Intern/Marketing Assistant -Called perspective clients to discuss insurance options -Set appointments for consultation; keep front office organized; reconcile depos its